Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C05
Recall Date: Mar 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine overheated and the vehicle stalled. The check engine warning light was illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic, where it was diagnosed that coolant had leaked into the third cylinder, which caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. An unknown dealer was contacted and referred the contact to the manufacturer for further assistance. The vehicle was not diagnosed or repaired by the dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 114,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine overheated and the vehicle stalled. The check engine warning light was illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic, where it was diagnosed that coolant had leaked into the third cylinder, which caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. An unknown dealer was contacted and referred the contact to the manufacturer for further assistance. The vehicle was not diagnosed or repaired by the dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 114,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine overheated and the vehicle stalled. The check engine warning light was illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic, where it was diagnosed that coolant had leaked into the third cylinder, which caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. An unknown dealer was contacted and referred the contact to the manufacturer for further assistance. The vehicle was not diagnosed or repaired by the dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 114,000.
Mfg Campaign: 11662580
Recall Date: May 22, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Applied the brakes at a red light brake pedal went to the floor was a few blocks from home got home found right rear brake hose ruptured and brake fluid leaking out
Corrective Action:
Applied the brakes at a red light brake pedal went to the floor was a few blocks from home got home found right rear brake hose ruptured and brake fluid leaking out
Additional Notes:
Applied the brakes at a red light brake pedal went to the floor was a few blocks from home got home found right rear brake hose ruptured and brake fluid leaking out
Mfg Campaign: 11662675
Recall Date: May 22, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I had purchased the 8 year warranty plan for my 2017 Ford Edge. The week before it expired, I took it in for a oil change and final check. The mileage was only 42,542 miles. Brakes were replaced under warranty and all looked good. Literally the next time we drove it after getting home, at about 55 mph the check engine light came on, motive power was lost, and the brakes and gas pedal lost power. After pumping the brake we got it stopped safely and then towed to the dealer. The code they found was P06E9 and after checking, no engine rotation was detected and the engine was seized and had to be replaced. I have a 2.7L EcoBoost engine which I have since learned has had many issues, class action lawsuits, and also a recall for Ford Edge years 2021 - 2022 for the same engine - replaced for free. Since it was 10 days out of warranty, and literally 50 miles driven out of warranty, Ford would not do anything to repair the car even though the engine issue is a known problem. Repair cost was quoted at $14,849.
Corrective Action:
I had purchased the 8 year warranty plan for my 2017 Ford Edge. The week before it expired, I took it in for a oil change and final check. The mileage was only 42,542 miles. Brakes were replaced under warranty and all looked good. Literally the next time we drove it after getting home, at about 55 mph the check engine light came on, motive power was lost, and the brakes and gas pedal lost power. After pumping the brake we got it stopped safely and then towed to the dealer. The code they found was P06E9 and after checking, no engine rotation was detected and the engine was seized and had to be replaced. I have a 2.7L EcoBoost engine which I have since learned has had many issues, class action lawsuits, and also a recall for Ford Edge years 2021 - 2022 for the same engine - replaced for free. Since it was 10 days out of warranty, and literally 50 miles driven out of warranty, Ford would not do anything to repair the car even though the engine issue is a known problem. Repair cost was quoted at $14,849.
Additional Notes:
I had purchased the 8 year warranty plan for my 2017 Ford Edge. The week before it expired, I took it in for a oil change and final check. The mileage was only 42,542 miles. Brakes were replaced under warranty and all looked good. Literally the next time we drove it after getting home, at about 55 mph the check engine light came on, motive power was lost, and the brakes and gas pedal lost power. After pumping the brake we got it stopped safely and then towed to the dealer. The code they found was P06E9 and after checking, no engine rotation was detected and the engine was seized and had to be replaced. I have a 2.7L EcoBoost engine which I have since learned has had many issues, class action lawsuits, and also a recall for Ford Edge years 2021 - 2022 for the same engine - replaced for free. Since it was 10 days out of warranty, and literally 50 miles driven out of warranty, Ford would not do anything to repair the car even though the engine issue is a known problem. Repair cost was quoted at $14,849.
Mfg Campaign: 11662163
Recall Date: May 20, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Codes P0316 and P0302 misfire cylinder 2, could not remove plug due to seized to head due to coolant intrusion foul up threads of plug. Recommended replacement of long block and related hardware and gasket. Quote for new engine $9,350.
Corrective Action:
Codes P0316 and P0302 misfire cylinder 2, could not remove plug due to seized to head due to coolant intrusion foul up threads of plug. Recommended replacement of long block and related hardware and gasket. Quote for new engine $9,350.
Additional Notes:
Codes P0316 and P0302 misfire cylinder 2, could not remove plug due to seized to head due to coolant intrusion foul up threads of plug. Recommended replacement of long block and related hardware and gasket. Quote for new engine $9,350.
Mfg Campaign: 11661995
Recall Date: May 19, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the vehicle hesitated while starting with the check engine warning light illuminated. The contact stated while driving at an undisclosed speed, there was a misfire coming from the engine while depressing the accelerator pedal. The vehicle was initially taken to an independent mechanic where the spark plugs, and ignition coils were replaced. Despite the engine repair, the failure returned, and the vehicle was taken back to the independent mechanic. The mechanic performed another diagnostic test and discovered that there was coolant intrusion into the engine. The vehicle was then taken to a local dealer where the vehicle was diagnosed with the same failure as the independent mechanic and the contact was informed that the engine long block needed to be replaced and the contact was provided an estimate for a new engine. The manufacturer was notified of the failure but offered the contact no assistance. The contact was referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 93,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the vehicle hesitated while starting with the check engine warning light illuminated. The contact stated while driving at an undisclosed speed, there was a misfire coming from the engine while depressing the accelerator pedal. The vehicle was initially taken to an independent mechanic where the spark plugs, and ignition coils were replaced. Despite the engine repair, the failure returned, and the vehicle was taken back to the independent mechanic. The mechanic performed another diagnostic test and discovered that there was coolant intrusion into the engine. The vehicle was then taken to a local dealer where the vehicle was diagnosed with the same failure as the independent mechanic and the contact was informed that the engine long block needed to be replaced and the contact was provided an estimate for a new engine. The manufacturer was notified of the failure but offered the contact no assistance. The contact was referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 93,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the vehicle hesitated while starting with the check engine warning light illuminated. The contact stated while driving at an undisclosed speed, there was a misfire coming from the engine while depressing the accelerator pedal. The vehicle was initially taken to an independent mechanic where the spark plugs, and ignition coils were replaced. Despite the engine repair, the failure returned, and the vehicle was taken back to the independent mechanic. The mechanic performed another diagnostic test and discovered that there was coolant intrusion into the engine. The vehicle was then taken to a local dealer where the vehicle was diagnosed with the same failure as the independent mechanic and the contact was informed that the engine long block needed to be replaced and the contact was provided an estimate for a new engine. The manufacturer was notified of the failure but offered the contact no assistance. The contact was referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 93,000.
Mfg Campaign: 11661493
Recall Date: May 16, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving 45 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined there was coolant intrusion into several cylinders, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 108,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving 45 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined there was coolant intrusion into several cylinders, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 108,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving 45 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined there was coolant intrusion into several cylinders, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 108,000.
Mfg Campaign: 11661549
Recall Date: May 16, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving 45 MPH downhill, the brakes became inoperable. The contact stated that the vehicle failed to stop when the brake pedal was depressed. The driver turned the steering wheel from side to side to slow the vehicle. The contact stated that the brake pedal was depressed and went to the floorboard. The contact stated that the vehicle drove through a stop sign and eventually came to a stop. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The vehicle was towed to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and confirmed there was no recall associated with the VIN. The failure mileage was approximately 113,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving 45 MPH downhill, the brakes became inoperable. The contact stated that the vehicle failed to stop when the brake pedal was depressed. The driver turned the steering wheel from side to side to slow the vehicle. The contact stated that the brake pedal was depressed and went to the floorboard. The contact stated that the vehicle drove through a stop sign and eventually came to a stop. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The vehicle was towed to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and confirmed there was no recall associated with the VIN. The failure mileage was approximately 113,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving 45 MPH downhill, the brakes became inoperable. The contact stated that the vehicle failed to stop when the brake pedal was depressed. The driver turned the steering wheel from side to side to slow the vehicle. The contact stated that the brake pedal was depressed and went to the floorboard. The contact stated that the vehicle drove through a stop sign and eventually came to a stop. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The vehicle was towed to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and confirmed there was no recall associated with the VIN. The failure mileage was approximately 113,000.
Mfg Campaign: 11661104
Recall Date: May 15, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving 45 MPH downhill, the brakes became inoperable. The contact stated that the vehicle failed to stop when the brake pedal was depressed. The driver turned the steering wheel from side to side to slow the vehicle. The contact stated that the brake pedal was depressed and went to the floorboard. The contact stated that the vehicle drove through a stop sign and eventually came to a stop. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The vehicle was towed to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and confirmed there was no recall associated with the VIN. The failure mileage was approximately 113,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving 45 MPH downhill, the brakes became inoperable. The contact stated that the vehicle failed to stop when the brake pedal was depressed. The driver turned the steering wheel from side to side to slow the vehicle. The contact stated that the brake pedal was depressed and went to the floorboard. The contact stated that the vehicle drove through a stop sign and eventually came to a stop. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The vehicle was towed to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and confirmed there was no recall associated with the VIN. The failure mileage was approximately 113,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving 45 MPH downhill, the brakes became inoperable. The contact stated that the vehicle failed to stop when the brake pedal was depressed. The driver turned the steering wheel from side to side to slow the vehicle. The contact stated that the brake pedal was depressed and went to the floorboard. The contact stated that the vehicle drove through a stop sign and eventually came to a stop. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The vehicle was towed to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and confirmed there was no recall associated with the VIN. The failure mileage was approximately 113,000.
Mfg Campaign: 11661104
Recall Date: May 15, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
I have been fixing my brakes and rotors every 4 months. 3 times my brake line has busted. The first time there was a recall and it was fixed. The second time I almost died had to hop a curb to stop I had my baby in the car with me. Ford apologized and gave me a free extended platinum warranty and fixed the problem. This last time I was pulling out of the pharmacy and my peddle went straight to the floor and I couldn't stop I was luckily in a empty parking lot. I keep having problems with the brakes and loud squealing noises. I stopped going to the dealership because they said I drive alot and need new breaks every 4 months, when I shouldn't need breaks every couple thousand miles. I'm being tooken advantage of. I can't afford to keep getting brakes and rotors. I'm a single mom on disability. I just got new break pads and rotors and calipers a month ago. I brought my truck into a mechanic to clean the break parts because my rims are so dirty and the squealing is so loud and when I come to a complete stop my truck feels hesitant. The mechanic cleaned & greased my pads and calipers and out some red paste said that should help but it didn't. This is absolutely insanity. Something is wrong. This is the 2nd time my passenger seat belt has stopped working and my air bag light is on. I can't afford to take it back to the dealership and pay 100s of dollars. This has been a repeating problem for years with the breaks. 5 years to be exact. And 8 months ago I fixed the seatbelt.
Corrective Action:
I have been fixing my brakes and rotors every 4 months. 3 times my brake line has busted. The first time there was a recall and it was fixed. The second time I almost died had to hop a curb to stop I had my baby in the car with me. Ford apologized and gave me a free extended platinum warranty and fixed the problem. This last time I was pulling out of the pharmacy and my peddle went straight to the floor and I couldn't stop I was luckily in a empty parking lot. I keep having problems with the brakes and loud squealing noises. I stopped going to the dealership because they said I drive alot and need new breaks every 4 months, when I shouldn't need breaks every couple thousand miles. I'm being tooken advantage of. I can't afford to keep getting brakes and rotors. I'm a single mom on disability. I just got new break pads and rotors and calipers a month ago. I brought my truck into a mechanic to clean the break parts because my rims are so dirty and the squealing is so loud and when I come to a complete stop my truck feels hesitant. The mechanic cleaned & greased my pads and calipers and out some red paste said that should help but it didn't. This is absolutely insanity. Something is wrong. This is the 2nd time my passenger seat belt has stopped working and my air bag light is on. I can't afford to take it back to the dealership and pay 100s of dollars. This has been a repeating problem for years with the breaks. 5 years to be exact. And 8 months ago I fixed the seatbelt.
Additional Notes:
I have been fixing my brakes and rotors every 4 months. 3 times my brake line has busted. The first time there was a recall and it was fixed. The second time I almost died had to hop a curb to stop I had my baby in the car with me. Ford apologized and gave me a free extended platinum warranty and fixed the problem. This last time I was pulling out of the pharmacy and my peddle went straight to the floor and I couldn't stop I was luckily in a empty parking lot. I keep having problems with the brakes and loud squealing noises. I stopped going to the dealership because they said I drive alot and need new breaks every 4 months, when I shouldn't need breaks every couple thousand miles. I'm being tooken advantage of. I can't afford to keep getting brakes and rotors. I'm a single mom on disability. I just got new break pads and rotors and calipers a month ago. I brought my truck into a mechanic to clean the break parts because my rims are so dirty and the squealing is so loud and when I come to a complete stop my truck feels hesitant. The mechanic cleaned & greased my pads and calipers and out some red paste said that should help but it didn't. This is absolutely insanity. Something is wrong. This is the 2nd time my passenger seat belt has stopped working and my air bag light is on. I can't afford to take it back to the dealership and pay 100s of dollars. This has been a repeating problem for years with the breaks. 5 years to be exact. And 8 months ago I fixed the seatbelt.
Mfg Campaign: 11661139
Recall Date: May 15, 2025
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
I have been fixing my brakes and rotors every 4 months. 3 times my brake line has busted. The first time there was a recall and it was fixed. The second time I almost died had to hop a curb to stop I had my baby in the car with me. Ford apologized and gave me a free extended platinum warranty and fixed the problem. This last time I was pulling out of the pharmacy and my peddle went straight to the floor and I couldn't stop I was luckily in a empty parking lot. I keep having problems with the brakes and loud squealing noises. I stopped going to the dealership because they said I drive alot and need new breaks every 4 months, when I shouldn't need breaks every couple thousand miles. I'm being tooken advantage of. I can't afford to keep getting brakes and rotors. I'm a single mom on disability. I just got new break pads and rotors and calipers a month ago. I brought my truck into a mechanic to clean the break parts because my rims are so dirty and the squealing is so loud and when I come to a complete stop my truck feels hesitant. The mechanic cleaned & greased my pads and calipers and out some red paste said that should help but it didn't. This is absolutely insanity. Something is wrong. This is the 2nd time my passenger seat belt has stopped working and my air bag light is on. I can't afford to take it back to the dealership and pay 100s of dollars. This has been a repeating problem for years with the breaks. 5 years to be exact. And 8 months ago I fixed the seatbelt.
Corrective Action:
I have been fixing my brakes and rotors every 4 months. 3 times my brake line has busted. The first time there was a recall and it was fixed. The second time I almost died had to hop a curb to stop I had my baby in the car with me. Ford apologized and gave me a free extended platinum warranty and fixed the problem. This last time I was pulling out of the pharmacy and my peddle went straight to the floor and I couldn't stop I was luckily in a empty parking lot. I keep having problems with the brakes and loud squealing noises. I stopped going to the dealership because they said I drive alot and need new breaks every 4 months, when I shouldn't need breaks every couple thousand miles. I'm being tooken advantage of. I can't afford to keep getting brakes and rotors. I'm a single mom on disability. I just got new break pads and rotors and calipers a month ago. I brought my truck into a mechanic to clean the break parts because my rims are so dirty and the squealing is so loud and when I come to a complete stop my truck feels hesitant. The mechanic cleaned & greased my pads and calipers and out some red paste said that should help but it didn't. This is absolutely insanity. Something is wrong. This is the 2nd time my passenger seat belt has stopped working and my air bag light is on. I can't afford to take it back to the dealership and pay 100s of dollars. This has been a repeating problem for years with the breaks. 5 years to be exact. And 8 months ago I fixed the seatbelt.
Additional Notes:
I have been fixing my brakes and rotors every 4 months. 3 times my brake line has busted. The first time there was a recall and it was fixed. The second time I almost died had to hop a curb to stop I had my baby in the car with me. Ford apologized and gave me a free extended platinum warranty and fixed the problem. This last time I was pulling out of the pharmacy and my peddle went straight to the floor and I couldn't stop I was luckily in a empty parking lot. I keep having problems with the brakes and loud squealing noises. I stopped going to the dealership because they said I drive alot and need new breaks every 4 months, when I shouldn't need breaks every couple thousand miles. I'm being tooken advantage of. I can't afford to keep getting brakes and rotors. I'm a single mom on disability. I just got new break pads and rotors and calipers a month ago. I brought my truck into a mechanic to clean the break parts because my rims are so dirty and the squealing is so loud and when I come to a complete stop my truck feels hesitant. The mechanic cleaned & greased my pads and calipers and out some red paste said that should help but it didn't. This is absolutely insanity. Something is wrong. This is the 2nd time my passenger seat belt has stopped working and my air bag light is on. I can't afford to take it back to the dealership and pay 100s of dollars. This has been a repeating problem for years with the breaks. 5 years to be exact. And 8 months ago I fixed the seatbelt.
Mfg Campaign: 11661139
Recall Date: May 15, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the independent mechanic, who determined that coolant intrusion into various cylinders had resulted in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 60,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the independent mechanic, who determined that coolant intrusion into various cylinders had resulted in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 60,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the independent mechanic, who determined that coolant intrusion into various cylinders had resulted in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 60,000.
Mfg Campaign: 11661230
Recall Date: May 15, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
On the morning of [XXX], I left home in my vehicle for work and felt a difference in brake pressure. After about a block away from home the brake pedal started hitting the floor every time I engaged it. The dashboard indicated that the brake fluid was low, so I returned home to check it and fill up. As I started it up again and engaged the brakes it still hit the floor. On making a visual inspection of the area, pool of fluid was discovered on the ground. I took it to a shop and was informed that the right rear hose was busted. So I had to have it replaced. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On the morning of [XXX], I left home in my vehicle for work and felt a difference in brake pressure. After about a block away from home the brake pedal started hitting the floor every time I engaged it. The dashboard indicated that the brake fluid was low, so I returned home to check it and fill up. As I started it up again and engaged the brakes it still hit the floor. On making a visual inspection of the area, pool of fluid was discovered on the ground. I took it to a shop and was informed that the right rear hose was busted. So I had to have it replaced. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On the morning of [XXX], I left home in my vehicle for work and felt a difference in brake pressure. After about a block away from home the brake pedal started hitting the floor every time I engaged it. The dashboard indicated that the brake fluid was low, so I returned home to check it and fill up. As I started it up again and engaged the brakes it still hit the floor. On making a visual inspection of the area, pool of fluid was discovered on the ground. I took it to a shop and was informed that the right rear hose was busted. So I had to have it replaced. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11661310
Recall Date: May 15, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2017 Ford Edge with the 2.0L EcoBoost engine has been diagnosed with the coolant intrusion issue covered by Ford’s Technical Service Bulletins (TSBs) 19-2172 or 22-2229. Initially, engine code P0301indicating misfire in cylinder 3. Ford Dealership Hassett Ford Wantagh NY confirms the TSB issue and recommends long block replacement. There is a danger of engine fire, engine failure and stalling. My odometer is 74,000 miles.
Corrective Action:
My 2017 Ford Edge with the 2.0L EcoBoost engine has been diagnosed with the coolant intrusion issue covered by Ford’s Technical Service Bulletins (TSBs) 19-2172 or 22-2229. Initially, engine code P0301indicating misfire in cylinder 3. Ford Dealership Hassett Ford Wantagh NY confirms the TSB issue and recommends long block replacement. There is a danger of engine fire, engine failure and stalling. My odometer is 74,000 miles.
Additional Notes:
My 2017 Ford Edge with the 2.0L EcoBoost engine has been diagnosed with the coolant intrusion issue covered by Ford’s Technical Service Bulletins (TSBs) 19-2172 or 22-2229. Initially, engine code P0301indicating misfire in cylinder 3. Ford Dealership Hassett Ford Wantagh NY confirms the TSB issue and recommends long block replacement. There is a danger of engine fire, engine failure and stalling. My odometer is 74,000 miles.
Mfg Campaign: 11660610
Recall Date: May 13, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Started the engine of my 2017 Ford Edge and it sounded different. It ran rougher then usual. Stated to my passengers that the car was not sounding right. Shortly there after on the highway at 55mph, the check engine light came on. The car continued to run rough that night. The next day when I started it, the check engine light was still on and I called the Ford dealer for a service appt. At the appt they informed my husband that my 2017 Ford Edge needed a new engine because coolant was leaking into cylinder. Told us we had 10000 miles before we must replace the engine. Appx cost $6000-$7000 Just 2 weeks before while having the oil changed and new brakes installed (because the check brake light came on), they had informed me that the water pump had a tiny leak that I might want to fix but to keep an eye on the temp gauge and carry some coolant until it got fixed. Appx cost $600-$700. Did not fix. Then check engine light came on. Have not fixed engine. Only 98700 miles.
Corrective Action:
Started the engine of my 2017 Ford Edge and it sounded different. It ran rougher then usual. Stated to my passengers that the car was not sounding right. Shortly there after on the highway at 55mph, the check engine light came on. The car continued to run rough that night. The next day when I started it, the check engine light was still on and I called the Ford dealer for a service appt. At the appt they informed my husband that my 2017 Ford Edge needed a new engine because coolant was leaking into cylinder. Told us we had 10000 miles before we must replace the engine. Appx cost $6000-$7000 Just 2 weeks before while having the oil changed and new brakes installed (because the check brake light came on), they had informed me that the water pump had a tiny leak that I might want to fix but to keep an eye on the temp gauge and carry some coolant until it got fixed. Appx cost $600-$700. Did not fix. Then check engine light came on. Have not fixed engine. Only 98700 miles.
Additional Notes:
Started the engine of my 2017 Ford Edge and it sounded different. It ran rougher then usual. Stated to my passengers that the car was not sounding right. Shortly there after on the highway at 55mph, the check engine light came on. The car continued to run rough that night. The next day when I started it, the check engine light was still on and I called the Ford dealer for a service appt. At the appt they informed my husband that my 2017 Ford Edge needed a new engine because coolant was leaking into cylinder. Told us we had 10000 miles before we must replace the engine. Appx cost $6000-$7000 Just 2 weeks before while having the oil changed and new brakes installed (because the check brake light came on), they had informed me that the water pump had a tiny leak that I might want to fix but to keep an eye on the temp gauge and carry some coolant until it got fixed. Appx cost $600-$700. Did not fix. Then check engine light came on. Have not fixed engine. Only 98700 miles.
Mfg Campaign: 11660054
Recall Date: May 9, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
There are approximately 78,000 miles on the car. Recently, a rough start caused the "check engine" light to come on. After taking it to a repair shop, the mechanic discovered there was coolant seeping into the #1 cylinder. Research confirmed that it was a known issue associated with a 'porous block' created during the casting process. Ford has known about this issue with the 2.0 In-line 4 eco-boost engine for over a decade and has not recalled the engine or offered to make any sort of restitution. Repair cost is estimated to be $8,000.
Corrective Action:
There are approximately 78,000 miles on the car. Recently, a rough start caused the "check engine" light to come on. After taking it to a repair shop, the mechanic discovered there was coolant seeping into the #1 cylinder. Research confirmed that it was a known issue associated with a 'porous block' created during the casting process. Ford has known about this issue with the 2.0 In-line 4 eco-boost engine for over a decade and has not recalled the engine or offered to make any sort of restitution. Repair cost is estimated to be $8,000.
Additional Notes:
There are approximately 78,000 miles on the car. Recently, a rough start caused the "check engine" light to come on. After taking it to a repair shop, the mechanic discovered there was coolant seeping into the #1 cylinder. Research confirmed that it was a known issue associated with a 'porous block' created during the casting process. Ford has known about this issue with the 2.0 In-line 4 eco-boost engine for over a decade and has not recalled the engine or offered to make any sort of restitution. Repair cost is estimated to be $8,000.
Mfg Campaign: 11658377
Recall Date: May 2, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that when the vehicle was started, the vehicle was idling roughly. The contact stated that there was a misfire in the engine that nearly caused the vehicle to stall while driving. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic, and the contact was informed that the coolant level was very low. The contact stated that the failure was recurring. The contact returned the vehicle to the same mechanic who diagnosed the vehicle and determined that coolant was leaking into the engine and the engine was misfiring. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 46,126.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that when the vehicle was started, the vehicle was idling roughly. The contact stated that there was a misfire in the engine that nearly caused the vehicle to stall while driving. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic, and the contact was informed that the coolant level was very low. The contact stated that the failure was recurring. The contact returned the vehicle to the same mechanic who diagnosed the vehicle and determined that coolant was leaking into the engine and the engine was misfiring. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 46,126.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that when the vehicle was started, the vehicle was idling roughly. The contact stated that there was a misfire in the engine that nearly caused the vehicle to stall while driving. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic, and the contact was informed that the coolant level was very low. The contact stated that the failure was recurring. The contact returned the vehicle to the same mechanic who diagnosed the vehicle and determined that coolant was leaking into the engine and the engine was misfiring. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 46,126.
Mfg Campaign: 11658544
Recall Date: May 2, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact proceeded to use a diagnostic scanner and retrieved a code for a misfire in cylinder #3. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and it was confirmed that the engine had experienced coolant intrusion and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 99,920.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact proceeded to use a diagnostic scanner and retrieved a code for a misfire in cylinder #3. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and it was confirmed that the engine had experienced coolant intrusion and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 99,920.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact proceeded to use a diagnostic scanner and retrieved a code for a misfire in cylinder #3. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and it was confirmed that the engine had experienced coolant intrusion and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 99,920.
Mfg Campaign: 11657498
Recall Date: Apr 29, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant Intrusion on EcoBoost 2.0L engine, cylinders #2 and #3 due to head gasket failure. Failure is due to open deck coolant system on engine re-design which was done on 2017- 2019 model years. The engine redesign (to get more horsepower) required more cooling so they "channeled" coolant between the cylinders leaving very little space for head gasket to seal. The only "fix" (see their TSBs) is to replace the entire long block on the vehicle. This replacement long block is not the same design, but a instead is a new one which has been re-engineered specifically because of the faulty design mentioned above. The cost quoted to do this through the Ford dealer that sold the car when it was new is $7,608.12. Ford customer service has been asked for financial assistance and has refused to provide any financial support. The vehicle in question only has 59,652 miles on it. TSBs issued re this are: 19-2346 and 22-2229
Corrective Action:
Coolant Intrusion on EcoBoost 2.0L engine, cylinders #2 and #3 due to head gasket failure. Failure is due to open deck coolant system on engine re-design which was done on 2017- 2019 model years. The engine redesign (to get more horsepower) required more cooling so they "channeled" coolant between the cylinders leaving very little space for head gasket to seal. The only "fix" (see their TSBs) is to replace the entire long block on the vehicle. This replacement long block is not the same design, but a instead is a new one which has been re-engineered specifically because of the faulty design mentioned above. The cost quoted to do this through the Ford dealer that sold the car when it was new is $7,608.12. Ford customer service has been asked for financial assistance and has refused to provide any financial support. The vehicle in question only has 59,652 miles on it. TSBs issued re this are: 19-2346 and 22-2229
Additional Notes:
Coolant Intrusion on EcoBoost 2.0L engine, cylinders #2 and #3 due to head gasket failure. Failure is due to open deck coolant system on engine re-design which was done on 2017- 2019 model years. The engine redesign (to get more horsepower) required more cooling so they "channeled" coolant between the cylinders leaving very little space for head gasket to seal. The only "fix" (see their TSBs) is to replace the entire long block on the vehicle. This replacement long block is not the same design, but a instead is a new one which has been re-engineered specifically because of the faulty design mentioned above. The cost quoted to do this through the Ford dealer that sold the car when it was new is $7,608.12. Ford customer service has been asked for financial assistance and has refused to provide any financial support. The vehicle in question only has 59,652 miles on it. TSBs issued re this are: 19-2346 and 22-2229
Mfg Campaign: 11657589
Recall Date: Apr 29, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that during start up, the vehicle was shuddering and vibrating abnormally with the check engine warning light illuminated. The vehicle was taken to the local dealer who replaced the purge valve and spark plugs but the failure persisted. The vehicle was taken back to the dealer and was diagnosed with coolant intrusion into the cylinders. The contact was advised that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 77,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that during start up, the vehicle was shuddering and vibrating abnormally with the check engine warning light illuminated. The vehicle was taken to the local dealer who replaced the purge valve and spark plugs but the failure persisted. The vehicle was taken back to the dealer and was diagnosed with coolant intrusion into the cylinders. The contact was advised that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 77,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that during start up, the vehicle was shuddering and vibrating abnormally with the check engine warning light illuminated. The vehicle was taken to the local dealer who replaced the purge valve and spark plugs but the failure persisted. The vehicle was taken back to the dealer and was diagnosed with coolant intrusion into the cylinders. The contact was advised that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 77,000.
Mfg Campaign: 11656599
Recall Date: Apr 24, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle has the 2.0 EcoBoost Turbo engine. The original engine produced same issues, mechanic found coolant intrusion at around 78,000 mi and replaced it for around $6,000 out of pocket in March of 2023. Logged everything with the local Ford to ensure new engine warranty stayed intact. Now the replaced engine is experiencing the same and also more concerning issues. Starting in Late January early February 2025, engine has 19,000 mi, vehicle has around 97,700 mi. Vehicle issues began with rough idling & white exhaust at cold start. Vehicle began shutting off while driving. It would never show any signs beforehand, would be driving normally, and then suddenly vehicle shut off and losses all power. Happened 5 times to me going speeds averaging from 35-75, including 3 times on a highway. Took vehicle into shop multiple times to rule out issues. Mechanic noticed a leaking gasket (commonly known issue with this engine), knowing the engine had warranty it was towed to the local Ford dealership. Dealership said the engine was experiencing coolant intrusion. However, in order to even request for an engine replacement under warranty they would have to do an engine teardown at around $5,000 in labor out of pocket. This vehicle is unpredictable and has sat undriven since February 2025. Ford is doing everything to get out of fixing their manufacturing issue & to disprove the part warranty that no one will give me a copy of. This issue is also logged on the Service Bulletin 19-2346
Corrective Action:
Vehicle has the 2.0 EcoBoost Turbo engine. The original engine produced same issues, mechanic found coolant intrusion at around 78,000 mi and replaced it for around $6,000 out of pocket in March of 2023. Logged everything with the local Ford to ensure new engine warranty stayed intact. Now the replaced engine is experiencing the same and also more concerning issues. Starting in Late January early February 2025, engine has 19,000 mi, vehicle has around 97,700 mi. Vehicle issues began with rough idling & white exhaust at cold start. Vehicle began shutting off while driving. It would never show any signs beforehand, would be driving normally, and then suddenly vehicle shut off and losses all power. Happened 5 times to me going speeds averaging from 35-75, including 3 times on a highway. Took vehicle into shop multiple times to rule out issues. Mechanic noticed a leaking gasket (commonly known issue with this engine), knowing the engine had warranty it was towed to the local Ford dealership. Dealership said the engine was experiencing coolant intrusion. However, in order to even request for an engine replacement under warranty they would have to do an engine teardown at around $5,000 in labor out of pocket. This vehicle is unpredictable and has sat undriven since February 2025. Ford is doing everything to get out of fixing their manufacturing issue & to disprove the part warranty that no one will give me a copy of. This issue is also logged on the Service Bulletin 19-2346
Additional Notes:
Vehicle has the 2.0 EcoBoost Turbo engine. The original engine produced same issues, mechanic found coolant intrusion at around 78,000 mi and replaced it for around $6,000 out of pocket in March of 2023. Logged everything with the local Ford to ensure new engine warranty stayed intact. Now the replaced engine is experiencing the same and also more concerning issues. Starting in Late January early February 2025, engine has 19,000 mi, vehicle has around 97,700 mi. Vehicle issues began with rough idling & white exhaust at cold start. Vehicle began shutting off while driving. It would never show any signs beforehand, would be driving normally, and then suddenly vehicle shut off and losses all power. Happened 5 times to me going speeds averaging from 35-75, including 3 times on a highway. Took vehicle into shop multiple times to rule out issues. Mechanic noticed a leaking gasket (commonly known issue with this engine), knowing the engine had warranty it was towed to the local Ford dealership. Dealership said the engine was experiencing coolant intrusion. However, in order to even request for an engine replacement under warranty they would have to do an engine teardown at around $5,000 in labor out of pocket. This vehicle is unpredictable and has sat undriven since February 2025. Ford is doing everything to get out of fixing their manufacturing issue & to disprove the part warranty that no one will give me a copy of. This issue is also logged on the Service Bulletin 19-2346
Mfg Campaign: 11656385
Recall Date: Apr 23, 2025
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