Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge and Lincoln MKX vehicles. These vehicles may have door striker bolts that are shorter than intended. Vehicles with shorter door striker bolts fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components" potentially resulting in the doors opening in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C06
Recall Date: Sep 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S25
Recall Date: Aug 20, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Consumer Complaints
789 ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was shaking abnormally with the check engine warning light illuminated. The contact took the vehicle to an independent mechanic where an OBD Scanner retrieved code for a misfire. The contact then had the spark plugs and ignition coils replaced; however, the failure persisted. The vehicle was then taken to another independent mechanic where it was discovered that there was coolant intrusion into cylinder #2. Upon investigation, the contact discovered Technical Service Bulletin: 22-2229. The dealer and the manufacturer were notified of the failure and informed the contact that there was no recall on the VIN. The vehicle was not repaired. The failure mileage was approximately 61,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was shaking abnormally with the check engine warning light illuminated. The contact took the vehicle to an independent mechanic where an OBD Scanner retrieved code for a misfire. The contact then had the spark plugs and ignition coils replaced; however, the failure persisted. The vehicle was then taken to another independent mechanic where it was discovered that there was coolant intrusion into cylinder #2. Upon investigation, the contact discovered Technical Service Bulletin: 22-2229. The dealer and the manufacturer were notified of the failure and informed the contact that there was no recall on the VIN. The vehicle was not repaired. The failure mileage was approximately 61,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was shaking abnormally with the check engine warning light illuminated. The contact took the vehicle to an independent mechanic where an OBD Scanner retrieved code for a misfire. The contact then had the spark plugs and ignition coils replaced; however, the failure persisted. The vehicle was then taken to another independent mechanic where it was discovered that there was coolant intrusion into cylinder #2. Upon investigation, the contact discovered Technical Service Bulletin: 22-2229. The dealer and the manufacturer were notified of the failure and informed the contact that there was no recall on the VIN. The vehicle was not repaired. The failure mileage was approximately 61,000.
Mfg Campaign: 11600590
Recall Date: Jul 9, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
100,000 Miles ad 2 months out of warranty -- dealer indicated the check engine light code of P0302 is a collant intrusion and the entire engine needs to be replaced for $10,454. This appears to be a reoccuring problem with Ford Edge Ecoboost.
Corrective Action:
100,000 Miles ad 2 months out of warranty -- dealer indicated the check engine light code of P0302 is a collant intrusion and the entire engine needs to be replaced for $10,454. This appears to be a reoccuring problem with Ford Edge Ecoboost.
Additional Notes:
100,000 Miles ad 2 months out of warranty -- dealer indicated the check engine light code of P0302 is a collant intrusion and the entire engine needs to be replaced for $10,454. This appears to be a reoccuring problem with Ford Edge Ecoboost.
Mfg Campaign: 11600594
Recall Date: Jul 9, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine began having a misfire around 58k miles and low coolant levels. No coolant drips or leaks were detected on the exterior. After some research I found that the 2.0 Ecoboost used in these vehicles is prone to coolant intrusion due to a defective engine block. After a trip the car unexpectedly would not start, it would crank over but it would not start. After sending it to my dealer they confirmed coolant intrusion and explained the car needed a new engine. The car was bought certified used, every service was done on time at a Ford dealer. There was no way to avoid the defective engine in this car, no amount of preventative maintenance would stop this from happening. Ford has a bulletin out on these engines, so they know there's an issue. There's no reason for a low mileage well cared for vehicle to need a replacement engine at 60k miles.
Corrective Action:
The engine began having a misfire around 58k miles and low coolant levels. No coolant drips or leaks were detected on the exterior. After some research I found that the 2.0 Ecoboost used in these vehicles is prone to coolant intrusion due to a defective engine block. After a trip the car unexpectedly would not start, it would crank over but it would not start. After sending it to my dealer they confirmed coolant intrusion and explained the car needed a new engine. The car was bought certified used, every service was done on time at a Ford dealer. There was no way to avoid the defective engine in this car, no amount of preventative maintenance would stop this from happening. Ford has a bulletin out on these engines, so they know there's an issue. There's no reason for a low mileage well cared for vehicle to need a replacement engine at 60k miles.
Additional Notes:
The engine began having a misfire around 58k miles and low coolant levels. No coolant drips or leaks were detected on the exterior. After some research I found that the 2.0 Ecoboost used in these vehicles is prone to coolant intrusion due to a defective engine block. After a trip the car unexpectedly would not start, it would crank over but it would not start. After sending it to my dealer they confirmed coolant intrusion and explained the car needed a new engine. The car was bought certified used, every service was done on time at a Ford dealer. There was no way to avoid the defective engine in this car, no amount of preventative maintenance would stop this from happening. Ford has a bulletin out on these engines, so they know there's an issue. There's no reason for a low mileage well cared for vehicle to need a replacement engine at 60k miles.
Mfg Campaign: 11599171
Recall Date: Jul 5, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the engine misfired, and the check engine warning light illuminated. The contact also stated that the temperature gauge indicated that the engine was overheating. The contact checked the coolant level and discovered that the coolant level was low; however, the contact stated that there were no indications of a coolant leak. In addition, the contact stated that smoke was coming from the exhaust pipes. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a blown head gasket. The contact was informed that the head gasket needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 78,500.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the engine misfired, and the check engine warning light illuminated. The contact also stated that the temperature gauge indicated that the engine was overheating. The contact checked the coolant level and discovered that the coolant level was low; however, the contact stated that there were no indications of a coolant leak. In addition, the contact stated that smoke was coming from the exhaust pipes. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a blown head gasket. The contact was informed that the head gasket needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 78,500.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the engine misfired, and the check engine warning light illuminated. The contact also stated that the temperature gauge indicated that the engine was overheating. The contact checked the coolant level and discovered that the coolant level was low; however, the contact stated that there were no indications of a coolant leak. In addition, the contact stated that smoke was coming from the exhaust pipes. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a blown head gasket. The contact was informed that the head gasket needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 78,500.
Mfg Campaign: 11599263
Recall Date: Jul 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While driving vehicle on [XXX] Ocala, FL engine spontaneously overheated, which caused an immediate loss of engine power and a temporary loss of directional control as the power steering no longer functioned. I had the vehicle first towed to my house, and then had it towed to Gary Yeomans Ford Ocala. Their diagnosis led them to insist that coolant is intruding into the cylinder through the block itself, and the recommended course of action (under a very well known TSB) is to replace the long-block assembly. Ford is refusing to acknowledge this is a serious manufacturing defect that impacts customer safety, exposing the driver and the driving public to the possibility of an engine fire due to overheating, an accident due to inability to maintain directional control of the vehicle in an overheat scenario, and myriad other potential life-safety issues. Ford is making zero effort to assist their customers - a long block and assembly is almost $8000 - I barely had the money to make the payments and this may very well send me into bankruptcy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While driving vehicle on [XXX] Ocala, FL engine spontaneously overheated, which caused an immediate loss of engine power and a temporary loss of directional control as the power steering no longer functioned. I had the vehicle first towed to my house, and then had it towed to Gary Yeomans Ford Ocala. Their diagnosis led them to insist that coolant is intruding into the cylinder through the block itself, and the recommended course of action (under a very well known TSB) is to replace the long-block assembly. Ford is refusing to acknowledge this is a serious manufacturing defect that impacts customer safety, exposing the driver and the driving public to the possibility of an engine fire due to overheating, an accident due to inability to maintain directional control of the vehicle in an overheat scenario, and myriad other potential life-safety issues. Ford is making zero effort to assist their customers - a long block and assembly is almost $8000 - I barely had the money to make the payments and this may very well send me into bankruptcy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While driving vehicle on [XXX] Ocala, FL engine spontaneously overheated, which caused an immediate loss of engine power and a temporary loss of directional control as the power steering no longer functioned. I had the vehicle first towed to my house, and then had it towed to Gary Yeomans Ford Ocala. Their diagnosis led them to insist that coolant is intruding into the cylinder through the block itself, and the recommended course of action (under a very well known TSB) is to replace the long-block assembly. Ford is refusing to acknowledge this is a serious manufacturing defect that impacts customer safety, exposing the driver and the driving public to the possibility of an engine fire due to overheating, an accident due to inability to maintain directional control of the vehicle in an overheat scenario, and myriad other potential life-safety issues. Ford is making zero effort to assist their customers - a long block and assembly is almost $8000 - I barely had the money to make the payments and this may very well send me into bankruptcy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11598258
Recall Date: Jul 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that on several occasions while driving at various speeds, the check engine warning light illuminated. The contact stated that on one occasion the "Engine Overheating" message was displayed. The contact stated that the vehicle lost motive power and failed to accelerate as intended. The vehicle was pulled over to the side of the road and turned off for several minutes. The contact stated that coolant was added to the coolant reservoir. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced due to a coolant leak. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that on several occasions while driving at various speeds, the check engine warning light illuminated. The contact stated that on one occasion the "Engine Overheating" message was displayed. The contact stated that the vehicle lost motive power and failed to accelerate as intended. The vehicle was pulled over to the side of the road and turned off for several minutes. The contact stated that coolant was added to the coolant reservoir. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced due to a coolant leak. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that on several occasions while driving at various speeds, the check engine warning light illuminated. The contact stated that on one occasion the "Engine Overheating" message was displayed. The contact stated that the vehicle lost motive power and failed to accelerate as intended. The vehicle was pulled over to the side of the road and turned off for several minutes. The contact stated that coolant was added to the coolant reservoir. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced due to a coolant leak. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.
Mfg Campaign: 11598290
Recall Date: Jul 2, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that on several occasions while driving at various speeds, the check engine warning light illuminated. The contact stated that on one occasion the "Engine Overheating" message was displayed. The contact stated that the vehicle lost motive power and failed to accelerate as intended. The vehicle was pulled over to the side of the road and turned off for several minutes. The contact stated that coolant was added to the coolant reservoir. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced due to a coolant leak. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that on several occasions while driving at various speeds, the check engine warning light illuminated. The contact stated that on one occasion the "Engine Overheating" message was displayed. The contact stated that the vehicle lost motive power and failed to accelerate as intended. The vehicle was pulled over to the side of the road and turned off for several minutes. The contact stated that coolant was added to the coolant reservoir. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced due to a coolant leak. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that on several occasions while driving at various speeds, the check engine warning light illuminated. The contact stated that on one occasion the "Engine Overheating" message was displayed. The contact stated that the vehicle lost motive power and failed to accelerate as intended. The vehicle was pulled over to the side of the road and turned off for several minutes. The contact stated that coolant was added to the coolant reservoir. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced due to a coolant leak. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.
Mfg Campaign: 11598290
Recall Date: Jul 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Faulty engine design (thin wall between coolant chamber and cylinders) allows for coolant to enter the cylinders. This leads to an overheating engine (that can catch fire) and ultimately creates a blown head gasket. This is a common issue in the Ford EcoBoost engines. There is a TSB on the 1.5 liter engines, but not the 2.0 on this model. There is currently a large lawsuit happening for this reason. Vehicles with under 60k miles are getting blown engines for this problem, most people still owe several thousand dollars on their vehicle when this happens.
Corrective Action:
Faulty engine design (thin wall between coolant chamber and cylinders) allows for coolant to enter the cylinders. This leads to an overheating engine (that can catch fire) and ultimately creates a blown head gasket. This is a common issue in the Ford EcoBoost engines. There is a TSB on the 1.5 liter engines, but not the 2.0 on this model. There is currently a large lawsuit happening for this reason. Vehicles with under 60k miles are getting blown engines for this problem, most people still owe several thousand dollars on their vehicle when this happens.
Additional Notes:
Faulty engine design (thin wall between coolant chamber and cylinders) allows for coolant to enter the cylinders. This leads to an overheating engine (that can catch fire) and ultimately creates a blown head gasket. This is a common issue in the Ford EcoBoost engines. There is a TSB on the 1.5 liter engines, but not the 2.0 on this model. There is currently a large lawsuit happening for this reason. Vehicles with under 60k miles are getting blown engines for this problem, most people still owe several thousand dollars on their vehicle when this happens.
Mfg Campaign: 11598311
Recall Date: Jul 2, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Faulty engine design (thin wall between coolant chamber and cylinders) allows for coolant to enter the cylinders. This leads to an overheating engine (that can catch fire) and ultimately creates a blown head gasket. This is a common issue in the Ford EcoBoost engines. There is a TSB on the 1.5 liter engines, but not the 2.0 on this model. There is currently a large lawsuit happening for this reason. Vehicles with under 60k miles are getting blown engines for this problem, most people still owe several thousand dollars on their vehicle when this happens.
Corrective Action:
Faulty engine design (thin wall between coolant chamber and cylinders) allows for coolant to enter the cylinders. This leads to an overheating engine (that can catch fire) and ultimately creates a blown head gasket. This is a common issue in the Ford EcoBoost engines. There is a TSB on the 1.5 liter engines, but not the 2.0 on this model. There is currently a large lawsuit happening for this reason. Vehicles with under 60k miles are getting blown engines for this problem, most people still owe several thousand dollars on their vehicle when this happens.
Additional Notes:
Faulty engine design (thin wall between coolant chamber and cylinders) allows for coolant to enter the cylinders. This leads to an overheating engine (that can catch fire) and ultimately creates a blown head gasket. This is a common issue in the Ford EcoBoost engines. There is a TSB on the 1.5 liter engines, but not the 2.0 on this model. There is currently a large lawsuit happening for this reason. Vehicles with under 60k miles are getting blown engines for this problem, most people still owe several thousand dollars on their vehicle when this happens.
Mfg Campaign: 11598311
Recall Date: Jul 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Overheating: antifreeze leaked into engine caused a fire risk. Engine had to be replaced at a cost of over $7,300.
Corrective Action:
Overheating: antifreeze leaked into engine caused a fire risk. Engine had to be replaced at a cost of over $7,300.
Additional Notes:
Overheating: antifreeze leaked into engine caused a fire risk. Engine had to be replaced at a cost of over $7,300.
Mfg Campaign: 11597963
Recall Date: Jul 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Brought vehicle to dealership for service on a shifter boot recall. The check engine light first came on when we gave the vehicle to the Dealership, and they said there was a misfire on Cylinder #2. Due to this, the entire engine was replaced with 85,000 miles as per a Technical Service Bulletin. This damage was due to a defective design and luckily, we did work with Ford corporate to get the price down since the vehicle was out of warranty. Never had any signs of an issue until one day in April 2024 when the engine started running rough when started up in the driveway. It was rocking the vehicle side to side. Just received the vehicle back this week with a new engine. Please let me know if any additional information is needed.
Corrective Action:
Brought vehicle to dealership for service on a shifter boot recall. The check engine light first came on when we gave the vehicle to the Dealership, and they said there was a misfire on Cylinder #2. Due to this, the entire engine was replaced with 85,000 miles as per a Technical Service Bulletin. This damage was due to a defective design and luckily, we did work with Ford corporate to get the price down since the vehicle was out of warranty. Never had any signs of an issue until one day in April 2024 when the engine started running rough when started up in the driveway. It was rocking the vehicle side to side. Just received the vehicle back this week with a new engine. Please let me know if any additional information is needed.
Additional Notes:
Brought vehicle to dealership for service on a shifter boot recall. The check engine light first came on when we gave the vehicle to the Dealership, and they said there was a misfire on Cylinder #2. Due to this, the entire engine was replaced with 85,000 miles as per a Technical Service Bulletin. This damage was due to a defective design and luckily, we did work with Ford corporate to get the price down since the vehicle was out of warranty. Never had any signs of an issue until one day in April 2024 when the engine started running rough when started up in the driveway. It was rocking the vehicle side to side. Just received the vehicle back this week with a new engine. Please let me know if any additional information is needed.
Mfg Campaign: 11597415
Recall Date: Jun 28, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant problem I was told blown head gasket and had to replace entire motor for 9,000
Corrective Action:
Coolant problem I was told blown head gasket and had to replace entire motor for 9,000
Additional Notes:
Coolant problem I was told blown head gasket and had to replace entire motor for 9,000
Mfg Campaign: 11597422
Recall Date: Jun 28, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while starting the vehicle, the engine was misfiring intermittently. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking into cylinder #2, causing the misfire and the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 80,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while starting the vehicle, the engine was misfiring intermittently. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking into cylinder #2, causing the misfire and the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 80,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while starting the vehicle, the engine was misfiring intermittently. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking into cylinder #2, causing the misfire and the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 80,000.
Mfg Campaign: 11596914
Recall Date: Jun 26, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while at a stop light, the engine started to overheat. The engine overheated warning light was illuminated. The contact had an independent mechanic check the vehicle and determine that the spark plugs were corroded. Additionally, coolant and water were added to the vehicle, but after driving for 10 to 15 minutes, the coolant level was low again. There was no indication of a leak. The mechanic informed the contact that oil was leaking into the engine. The contact called the local dealer, who informed her about a diagnostic test and that there were no open recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case, but no assistance was provided. The approximate failure mileage was 115,233.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while at a stop light, the engine started to overheat. The engine overheated warning light was illuminated. The contact had an independent mechanic check the vehicle and determine that the spark plugs were corroded. Additionally, coolant and water were added to the vehicle, but after driving for 10 to 15 minutes, the coolant level was low again. There was no indication of a leak. The mechanic informed the contact that oil was leaking into the engine. The contact called the local dealer, who informed her about a diagnostic test and that there were no open recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case, but no assistance was provided. The approximate failure mileage was 115,233.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while at a stop light, the engine started to overheat. The engine overheated warning light was illuminated. The contact had an independent mechanic check the vehicle and determine that the spark plugs were corroded. Additionally, coolant and water were added to the vehicle, but after driving for 10 to 15 minutes, the coolant level was low again. There was no indication of a leak. The mechanic informed the contact that oil was leaking into the engine. The contact called the local dealer, who informed her about a diagnostic test and that there were no open recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case, but no assistance was provided. The approximate failure mileage was 115,233.
Mfg Campaign: 11596482
Recall Date: Jun 25, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My check engine light came on but it was driving fine and we checked all of the fluids and everything was okay and the light went off and then two days later I had a alert pop up while driving that my engine was hot and overheating pull over to find that I have no coolant randomly and we don’t know where it’s going. Had it looked at and they couldn’t figure out where it was going either. Two weeks pass and I’m driving on the highway and my car starts shaking and the check engine light is flashing while white smoke is blowing out from exhaust and from under my hood and had to call 911 because I thought my car had caught fire. Pulled over to find all of my oil all under my car and all on the ground. Had the car towed back home so I could take it to the shop as the incident happened on Memorial Day. The shop looked at it and figured it was my head gasket valve covers so I had that replaced just for oil to still be leaking and now come to find out that it’s seaming to be my cylinder has gone out along with multiple other issues. Finding out that ford knows about this issue with these vehicles irritates me even more. The car is still in shops a month later.
Corrective Action:
My check engine light came on but it was driving fine and we checked all of the fluids and everything was okay and the light went off and then two days later I had a alert pop up while driving that my engine was hot and overheating pull over to find that I have no coolant randomly and we don’t know where it’s going. Had it looked at and they couldn’t figure out where it was going either. Two weeks pass and I’m driving on the highway and my car starts shaking and the check engine light is flashing while white smoke is blowing out from exhaust and from under my hood and had to call 911 because I thought my car had caught fire. Pulled over to find all of my oil all under my car and all on the ground. Had the car towed back home so I could take it to the shop as the incident happened on Memorial Day. The shop looked at it and figured it was my head gasket valve covers so I had that replaced just for oil to still be leaking and now come to find out that it’s seaming to be my cylinder has gone out along with multiple other issues. Finding out that ford knows about this issue with these vehicles irritates me even more. The car is still in shops a month later.
Additional Notes:
My check engine light came on but it was driving fine and we checked all of the fluids and everything was okay and the light went off and then two days later I had a alert pop up while driving that my engine was hot and overheating pull over to find that I have no coolant randomly and we don’t know where it’s going. Had it looked at and they couldn’t figure out where it was going either. Two weeks pass and I’m driving on the highway and my car starts shaking and the check engine light is flashing while white smoke is blowing out from exhaust and from under my hood and had to call 911 because I thought my car had caught fire. Pulled over to find all of my oil all under my car and all on the ground. Had the car towed back home so I could take it to the shop as the incident happened on Memorial Day. The shop looked at it and figured it was my head gasket valve covers so I had that replaced just for oil to still be leaking and now come to find out that it’s seaming to be my cylinder has gone out along with multiple other issues. Finding out that ford knows about this issue with these vehicles irritates me even more. The car is still in shops a month later.
Mfg Campaign: 11596597
Recall Date: Jun 25, 2024
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Lug nuts swelled
Corrective Action:
Lug nuts swelled
Additional Notes:
Lug nuts swelled
Mfg Campaign: 11596190
Recall Date: Jun 24, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2018 Ford Edge 2.0l ecoboost engine exhibits a low coolant level, white exhaust smoke is white and/or a runs rough condition with illuminated malfunction code P300 Cylinder 3 misfiring. Level gets so low that the engine will overheat, and we shut the car down. After cooling we fill the over fill reservoir back up. This lasts for 1.5 to 2 weeks. No visible leaks anywhere.
Corrective Action:
2018 Ford Edge 2.0l ecoboost engine exhibits a low coolant level, white exhaust smoke is white and/or a runs rough condition with illuminated malfunction code P300 Cylinder 3 misfiring. Level gets so low that the engine will overheat, and we shut the car down. After cooling we fill the over fill reservoir back up. This lasts for 1.5 to 2 weeks. No visible leaks anywhere.
Additional Notes:
2018 Ford Edge 2.0l ecoboost engine exhibits a low coolant level, white exhaust smoke is white and/or a runs rough condition with illuminated malfunction code P300 Cylinder 3 misfiring. Level gets so low that the engine will overheat, and we shut the car down. After cooling we fill the over fill reservoir back up. This lasts for 1.5 to 2 weeks. No visible leaks anywhere.
Mfg Campaign: 11596192
Recall Date: Jun 24, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact took the vehicle to an independent mechanic where the mechanic discovered a coolant intrusion into cylinder #2. The mechanic replaced the high-volume injection pump and spark plugs; however, the failure persisted. The mechanic then pressurized the engine and discovered damages to the engine block. The manufacturer was notified of the failure and informed the contact that the vehicle was no longer under warranty. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 61,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact took the vehicle to an independent mechanic where the mechanic discovered a coolant intrusion into cylinder #2. The mechanic replaced the high-volume injection pump and spark plugs; however, the failure persisted. The mechanic then pressurized the engine and discovered damages to the engine block. The manufacturer was notified of the failure and informed the contact that the vehicle was no longer under warranty. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 61,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact took the vehicle to an independent mechanic where the mechanic discovered a coolant intrusion into cylinder #2. The mechanic replaced the high-volume injection pump and spark plugs; however, the failure persisted. The mechanic then pressurized the engine and discovered damages to the engine block. The manufacturer was notified of the failure and informed the contact that the vehicle was no longer under warranty. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 61,000.
Mfg Campaign: 11596196
Recall Date: Jun 24, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while attempting to start the vehicle, there was a misfire and the check engine warning light illuminated. The vehicle was taken to the dealer where it was first diagnosed that a tune-up was needed then the vehicle was diagnosed as a failure with oil leaking into the head gasket, and the engine needed to be repaired. The final diagnostic test determined that the engine block was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 72,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while attempting to start the vehicle, there was a misfire and the check engine warning light illuminated. The vehicle was taken to the dealer where it was first diagnosed that a tune-up was needed then the vehicle was diagnosed as a failure with oil leaking into the head gasket, and the engine needed to be repaired. The final diagnostic test determined that the engine block was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 72,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while attempting to start the vehicle, there was a misfire and the check engine warning light illuminated. The vehicle was taken to the dealer where it was first diagnosed that a tune-up was needed then the vehicle was diagnosed as a failure with oil leaking into the head gasket, and the engine needed to be repaired. The final diagnostic test determined that the engine block was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 72,000.
Mfg Campaign: 11596228
Recall Date: Jun 24, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while attempting to start the vehicle, there was a misfire and the check engine warning light illuminated. The vehicle was taken to the dealer where it was first diagnosed that a tune-up was needed then the vehicle was diagnosed as a failure with oil leaking into the head gasket, and the engine needed to be repaired. The final diagnostic test determined that the engine block was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 72,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while attempting to start the vehicle, there was a misfire and the check engine warning light illuminated. The vehicle was taken to the dealer where it was first diagnosed that a tune-up was needed then the vehicle was diagnosed as a failure with oil leaking into the head gasket, and the engine needed to be repaired. The final diagnostic test determined that the engine block was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 72,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while attempting to start the vehicle, there was a misfire and the check engine warning light illuminated. The vehicle was taken to the dealer where it was first diagnosed that a tune-up was needed then the vehicle was diagnosed as a failure with oil leaking into the head gasket, and the engine needed to be repaired. The final diagnostic test determined that the engine block was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 72,000.
Mfg Campaign: 11596228
Recall Date: Jun 24, 2024
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