Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S49
Recall Date: Sep 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Edge vehicles. The driver-side seat belt pretensioner anchor may have been improperly crimped, possibly resulting in the seat belt webbing detaching from the anchor in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S37
Recall Date: Oct 25, 2019
Consumer Complaints
645 ComplaintsFord Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The vehicle would not accelerate and caused my to bump into a wall. The vehicle is spluttering and the interior filled with chemical smoke caused by a coolant leak and it burning by the motor. the 1.5L vehicles are under an extended warrenty because of the EGR cooler malfunctioning. There was zero coolant in the car. The car illuminated malfunction indicator said powertrain malfunction. My car has 62000 miles on it and is no longer covered by warrenty
Corrective Action:
The vehicle would not accelerate and caused my to bump into a wall. The vehicle is spluttering and the interior filled with chemical smoke caused by a coolant leak and it burning by the motor. the 1.5L vehicles are under an extended warrenty because of the EGR cooler malfunctioning. There was zero coolant in the car. The car illuminated malfunction indicator said powertrain malfunction. My car has 62000 miles on it and is no longer covered by warrenty
Additional Notes:
The vehicle would not accelerate and caused my to bump into a wall. The vehicle is spluttering and the interior filled with chemical smoke caused by a coolant leak and it burning by the motor. the 1.5L vehicles are under an extended warrenty because of the EGR cooler malfunctioning. There was zero coolant in the car. The car illuminated malfunction indicator said powertrain malfunction. My car has 62000 miles on it and is no longer covered by warrenty
Mfg Campaign: 11597247
Recall Date: Jun 27, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
My transmission started to shudder with MPH under 40. I mentioned this to the Ford Dealership in Manhattan during an oil change but they said they found no transmission issues. My car just hit 61,800 miles, so the warranty is now over. The shudder started much worse in the past couple of days. I contact the dealership in regards to the Tech Service Bulletin on the NHTSA website from 3/18/2021. I mentioned how I noticed this and no one offered this option while the car was still under warranty. They said that solution will likely not fix the problem and I will need a full transmission replacement. How does Ford not know this is an incredibly common issue? There is no chance this car can maintain a speed or accelerate properly with the model years 2019-2021. This is a safety issue, not just a company taking advantage of consumers.
Corrective Action:
My transmission started to shudder with MPH under 40. I mentioned this to the Ford Dealership in Manhattan during an oil change but they said they found no transmission issues. My car just hit 61,800 miles, so the warranty is now over. The shudder started much worse in the past couple of days. I contact the dealership in regards to the Tech Service Bulletin on the NHTSA website from 3/18/2021. I mentioned how I noticed this and no one offered this option while the car was still under warranty. They said that solution will likely not fix the problem and I will need a full transmission replacement. How does Ford not know this is an incredibly common issue? There is no chance this car can maintain a speed or accelerate properly with the model years 2019-2021. This is a safety issue, not just a company taking advantage of consumers.
Additional Notes:
My transmission started to shudder with MPH under 40. I mentioned this to the Ford Dealership in Manhattan during an oil change but they said they found no transmission issues. My car just hit 61,800 miles, so the warranty is now over. The shudder started much worse in the past couple of days. I contact the dealership in regards to the Tech Service Bulletin on the NHTSA website from 3/18/2021. I mentioned how I noticed this and no one offered this option while the car was still under warranty. They said that solution will likely not fix the problem and I will need a full transmission replacement. How does Ford not know this is an incredibly common issue? There is no chance this car can maintain a speed or accelerate properly with the model years 2019-2021. This is a safety issue, not just a company taking advantage of consumers.
Mfg Campaign: 11596896
Recall Date: Jun 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
At 45,494 miles, the vehicle exhibited rough idle at full stop. Further identified white smoke from the exhaust and a burning smell. No warning light displayed. Had the vehicle towed to a Ford dealership for diagnostics. Diagnostics didn't identify any error codes and there are still no warning lights. The diagnosis indicates coolant intrusion from a leaking head gasket into all cylinders. The recommended resolution is an engine replacement. This vehicle is only 8 months out of the 60 month 50,000 mile power train warranty.
Corrective Action:
At 45,494 miles, the vehicle exhibited rough idle at full stop. Further identified white smoke from the exhaust and a burning smell. No warning light displayed. Had the vehicle towed to a Ford dealership for diagnostics. Diagnostics didn't identify any error codes and there are still no warning lights. The diagnosis indicates coolant intrusion from a leaking head gasket into all cylinders. The recommended resolution is an engine replacement. This vehicle is only 8 months out of the 60 month 50,000 mile power train warranty.
Additional Notes:
At 45,494 miles, the vehicle exhibited rough idle at full stop. Further identified white smoke from the exhaust and a burning smell. No warning light displayed. Had the vehicle towed to a Ford dealership for diagnostics. Diagnostics didn't identify any error codes and there are still no warning lights. The diagnosis indicates coolant intrusion from a leaking head gasket into all cylinders. The recommended resolution is an engine replacement. This vehicle is only 8 months out of the 60 month 50,000 mile power train warranty.
Mfg Campaign: 11596516
Recall Date: Jun 25, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
relatively new car, 77,000 miles, out of warranty. temperature warning light came on. Taken to dealer. Exhaust Gas Recirculation (EGR) Cooler was leaking coolant. no puddle or evidence of a leak was apparent in parking area. EGR was replaced three weeks ago. Check engine light came on. Dealer reset warning light. light returned during a vacation trip. upon return, white smoke was noticed from exhaust. Dealer diagnosed that evidence of coolant damage was present in two cylinders. Dealer recommended that Engine be replaced. Internet research revealed many discussions about EGR Coolers leaking engine coolant into the engine intake. It was also noted that other ford makes and models in the build date timeframe have had recalls concerning coolant leaking into the engine. No current recall on Ford Edges. Ford opened a case and is investigating further with the dealer service department.
Corrective Action:
relatively new car, 77,000 miles, out of warranty. temperature warning light came on. Taken to dealer. Exhaust Gas Recirculation (EGR) Cooler was leaking coolant. no puddle or evidence of a leak was apparent in parking area. EGR was replaced three weeks ago. Check engine light came on. Dealer reset warning light. light returned during a vacation trip. upon return, white smoke was noticed from exhaust. Dealer diagnosed that evidence of coolant damage was present in two cylinders. Dealer recommended that Engine be replaced. Internet research revealed many discussions about EGR Coolers leaking engine coolant into the engine intake. It was also noted that other ford makes and models in the build date timeframe have had recalls concerning coolant leaking into the engine. No current recall on Ford Edges. Ford opened a case and is investigating further with the dealer service department.
Additional Notes:
relatively new car, 77,000 miles, out of warranty. temperature warning light came on. Taken to dealer. Exhaust Gas Recirculation (EGR) Cooler was leaking coolant. no puddle or evidence of a leak was apparent in parking area. EGR was replaced three weeks ago. Check engine light came on. Dealer reset warning light. light returned during a vacation trip. upon return, white smoke was noticed from exhaust. Dealer diagnosed that evidence of coolant damage was present in two cylinders. Dealer recommended that Engine be replaced. Internet research revealed many discussions about EGR Coolers leaking engine coolant into the engine intake. It was also noted that other ford makes and models in the build date timeframe have had recalls concerning coolant leaking into the engine. No current recall on Ford Edges. Ford opened a case and is investigating further with the dealer service department.
Mfg Campaign: 11596293
Recall Date: Jun 24, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My car at 90,000 miles started jerking while driving and has stalled. The dealership said I need a new torque converter or transmission. This can fail while driving, stalling out on the road. The dealership inspected the car. No lights or warnings at all.
Corrective Action:
My car at 90,000 miles started jerking while driving and has stalled. The dealership said I need a new torque converter or transmission. This can fail while driving, stalling out on the road. The dealership inspected the car. No lights or warnings at all.
Additional Notes:
My car at 90,000 miles started jerking while driving and has stalled. The dealership said I need a new torque converter or transmission. This can fail while driving, stalling out on the road. The dealership inspected the car. No lights or warnings at all.
Mfg Campaign: 11595466
Recall Date: Jun 20, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I, as well as MANY other ford edge owners are having to spend thousands to replace the torque converter that is KNOWN for giving up at any point after 85k miles. For the last 6 months my car has suddered hard when accelerating usually between 30 and 50 mph. No lights come on. No codes have been able to be pulled. After 6 months, I leave my house for work and my engine light immediately comes on stating the car is having powertrain issues leaning towards the torque converter. The shuddering has been an ongoing issue and no one has been able to diagnose it until now. Now I will have to pay thousands just to get this fixed.
Corrective Action:
I, as well as MANY other ford edge owners are having to spend thousands to replace the torque converter that is KNOWN for giving up at any point after 85k miles. For the last 6 months my car has suddered hard when accelerating usually between 30 and 50 mph. No lights come on. No codes have been able to be pulled. After 6 months, I leave my house for work and my engine light immediately comes on stating the car is having powertrain issues leaning towards the torque converter. The shuddering has been an ongoing issue and no one has been able to diagnose it until now. Now I will have to pay thousands just to get this fixed.
Additional Notes:
I, as well as MANY other ford edge owners are having to spend thousands to replace the torque converter that is KNOWN for giving up at any point after 85k miles. For the last 6 months my car has suddered hard when accelerating usually between 30 and 50 mph. No lights come on. No codes have been able to be pulled. After 6 months, I leave my house for work and my engine light immediately comes on stating the car is having powertrain issues leaning towards the torque converter. The shuddering has been an ongoing issue and no one has been able to diagnose it until now. Now I will have to pay thousands just to get this fixed.
Mfg Campaign: 11595228
Recall Date: Jun 19, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My car has issues with bucking and other issues with the transmission slipping and clutch slipping in the torque converter
Corrective Action:
My car has issues with bucking and other issues with the transmission slipping and clutch slipping in the torque converter
Additional Notes:
My car has issues with bucking and other issues with the transmission slipping and clutch slipping in the torque converter
Mfg Campaign: 11594687
Recall Date: Jun 16, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My car has issues with bucking and other issues with the transmission slipping and clutch slipping in the torque converter
Corrective Action:
My car has issues with bucking and other issues with the transmission slipping and clutch slipping in the torque converter
Additional Notes:
My car has issues with bucking and other issues with the transmission slipping and clutch slipping in the torque converter
Mfg Campaign: 11594687
Recall Date: Jun 16, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated while driving approximately 15 MPH, the vehicle lost motive power and started jerking violently. The vehicle was pulled into a parking space and inspected. The vehicle was restarted but the transmission failed to shift as needed for the vehicle to accelerate as intended. The vehicle was towed to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 92,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated while driving approximately 15 MPH, the vehicle lost motive power and started jerking violently. The vehicle was pulled into a parking space and inspected. The vehicle was restarted but the transmission failed to shift as needed for the vehicle to accelerate as intended. The vehicle was towed to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 92,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated while driving approximately 15 MPH, the vehicle lost motive power and started jerking violently. The vehicle was pulled into a parking space and inspected. The vehicle was restarted but the transmission failed to shift as needed for the vehicle to accelerate as intended. The vehicle was towed to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 92,000.
Mfg Campaign: 11594337
Recall Date: Jun 14, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission is shuttering and jerking at lower speeds when shifting. Feels unsafe when jerks into gear. It happens everyday it is driven. Took to dealer to reprogram pcm as stated in service bulletin but is as bad if not worse new. No warning lamps.
Corrective Action:
The transmission is shuttering and jerking at lower speeds when shifting. Feels unsafe when jerks into gear. It happens everyday it is driven. Took to dealer to reprogram pcm as stated in service bulletin but is as bad if not worse new. No warning lamps.
Additional Notes:
The transmission is shuttering and jerking at lower speeds when shifting. Feels unsafe when jerks into gear. It happens everyday it is driven. Took to dealer to reprogram pcm as stated in service bulletin but is as bad if not worse new. No warning lamps.
Mfg Campaign: 11594484
Recall Date: Jun 14, 2024
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
I took my 2019 Ford Edge Titanium in for an oil change and tire rotation. Ford would not do a tire rotation because of the swollen lug nuts. What? 5000 miles earlier I brought the vehicle in, and Nothing was said about swollen lug nuts at that time. I was told that I would have to purchase 20 new ones for 200.00. I could purchase the Ford brand or an aftermarket brand. There is no guarantee that the lug nuts may not have to be purchased again because of this issue. If this is a true safety issue, this is on you, Ford! Keep your customers safe and have a RECALL on lug nuts and not make me pay for your mistake!
Corrective Action:
I took my 2019 Ford Edge Titanium in for an oil change and tire rotation. Ford would not do a tire rotation because of the swollen lug nuts. What? 5000 miles earlier I brought the vehicle in, and Nothing was said about swollen lug nuts at that time. I was told that I would have to purchase 20 new ones for 200.00. I could purchase the Ford brand or an aftermarket brand. There is no guarantee that the lug nuts may not have to be purchased again because of this issue. If this is a true safety issue, this is on you, Ford! Keep your customers safe and have a RECALL on lug nuts and not make me pay for your mistake!
Additional Notes:
I took my 2019 Ford Edge Titanium in for an oil change and tire rotation. Ford would not do a tire rotation because of the swollen lug nuts. What? 5000 miles earlier I brought the vehicle in, and Nothing was said about swollen lug nuts at that time. I was told that I would have to purchase 20 new ones for 200.00. I could purchase the Ford brand or an aftermarket brand. There is no guarantee that the lug nuts may not have to be purchased again because of this issue. If this is a true safety issue, this is on you, Ford! Keep your customers safe and have a RECALL on lug nuts and not make me pay for your mistake!
Mfg Campaign: 11594138
Recall Date: Jun 13, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH, the vehicle briefly shuddered before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to Technical Service Bulletin: 21-2081. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 59,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH, the vehicle briefly shuddered before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to Technical Service Bulletin: 21-2081. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 59,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH, the vehicle briefly shuddered before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to Technical Service Bulletin: 21-2081. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 59,000.
Mfg Campaign: 11593688
Recall Date: Jun 11, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Torque converter and transmission failure. Torque converter cannot maintain speed on vehicle, lurches and jerks around 30mph, and tries to launch vehicle while stopped with brake fully depressed.
Corrective Action:
Torque converter and transmission failure. Torque converter cannot maintain speed on vehicle, lurches and jerks around 30mph, and tries to launch vehicle while stopped with brake fully depressed.
Additional Notes:
Torque converter and transmission failure. Torque converter cannot maintain speed on vehicle, lurches and jerks around 30mph, and tries to launch vehicle while stopped with brake fully depressed.
Mfg Campaign: 11593714
Recall Date: Jun 11, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Torque converter and transmission failure. Torque converter cannot maintain speed on vehicle, lurches and jerks around 30mph, and tries to launch vehicle while stopped with brake fully depressed.
Corrective Action:
Torque converter and transmission failure. Torque converter cannot maintain speed on vehicle, lurches and jerks around 30mph, and tries to launch vehicle while stopped with brake fully depressed.
Additional Notes:
Torque converter and transmission failure. Torque converter cannot maintain speed on vehicle, lurches and jerks around 30mph, and tries to launch vehicle while stopped with brake fully depressed.
Mfg Campaign: 11593714
Recall Date: Jun 11, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Torque converter and transmission failure. Torque converter cannot maintain speed on vehicle, lurches and jerks around 30mph, and tries to launch vehicle while stopped with brake fully depressed.
Corrective Action:
Torque converter and transmission failure. Torque converter cannot maintain speed on vehicle, lurches and jerks around 30mph, and tries to launch vehicle while stopped with brake fully depressed.
Additional Notes:
Torque converter and transmission failure. Torque converter cannot maintain speed on vehicle, lurches and jerks around 30mph, and tries to launch vehicle while stopped with brake fully depressed.
Mfg Campaign: 11593714
Recall Date: Jun 11, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that while driving at approximately 30 MPH, the vehicle hesitated to accelerate as intended. No warning lights were illuminated. The vehicle was taken to an independent mechanic who replaced the spark plugs; however, the failure persisted, and the mechanic was unable to duplicate the failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V550000 (Power Train) however, the VIN was not included. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 74,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that while driving at approximately 30 MPH, the vehicle hesitated to accelerate as intended. No warning lights were illuminated. The vehicle was taken to an independent mechanic who replaced the spark plugs; however, the failure persisted, and the mechanic was unable to duplicate the failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V550000 (Power Train) however, the VIN was not included. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 74,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that while driving at approximately 30 MPH, the vehicle hesitated to accelerate as intended. No warning lights were illuminated. The vehicle was taken to an independent mechanic who replaced the spark plugs; however, the failure persisted, and the mechanic was unable to duplicate the failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V550000 (Power Train) however, the VIN was not included. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 74,000.
Mfg Campaign: 11593468
Recall Date: Jun 10, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that when accelerating from idle at a stop light, the transmission began to buck and surge forward as there was a hesitation to accelerate. The failure occurs mostly between 1st and 2nd gear. Once the vehicle reaches speeds of 30 MPH or more while in 3rd gear the failure no longer occurs. There were no warning lights. The failure had become more persistent. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure however they had not received a returned call as of yet. The failure mileage was 79,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that when accelerating from idle at a stop light, the transmission began to buck and surge forward as there was a hesitation to accelerate. The failure occurs mostly between 1st and 2nd gear. Once the vehicle reaches speeds of 30 MPH or more while in 3rd gear the failure no longer occurs. There were no warning lights. The failure had become more persistent. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure however they had not received a returned call as of yet. The failure mileage was 79,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that when accelerating from idle at a stop light, the transmission began to buck and surge forward as there was a hesitation to accelerate. The failure occurs mostly between 1st and 2nd gear. Once the vehicle reaches speeds of 30 MPH or more while in 3rd gear the failure no longer occurs. There were no warning lights. The failure had become more persistent. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure however they had not received a returned call as of yet. The failure mileage was 79,000.
Mfg Campaign: 11593481
Recall Date: Jun 10, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I am having trouble with my car jerking when accelerating between 30 and 50 mph. I originally began to have trouble with my 2019 Ford Edge on 5/13/22. On this date, the car began to overheat and I ended up having to incur the expense of not only having the car towed; but also of retrieving the car as the closest Ford dealership at the time was 5 hours away from my home. In this instance, the car was repaired under warranty and a code of TSB 20-2234. Shortly after the repair, I noticed that my car's wifi was no longer working; and, when I inquired I was told that there would be a $400 diagnostic fee. Furthermore, after about 6 months I noticed that the car would begin to jerk when accelerating. There were no console warnings, just an irregularity when driving. I took it back to the dealership on 8-28-2023 for the acceleration issue. I was given a rental car while they reviewed the issue. The repair cost me $600. After about 6 months, the issue returned and persisted. Until I finally turned the car in on 5-1-2024. After 26 days, I was given an estimate of more than $4,000 for diagnostic services and repairs. I trusted Ford Motor Company so I did everything to be a good client, pay my bill and retrieve my car as quickly as possible. I turned in the rental car on 5/27/24 and was able to pay my bill but 6/7/24. And not 24 hours later, I have the same jerking issue. It occurs when the car is accelerating between 30mph and 50mph; especially when going uphill. I have followed all factory requested specs and have had it serviced regularly. Clearly, there is an issue with this automobile.
Corrective Action:
I am having trouble with my car jerking when accelerating between 30 and 50 mph. I originally began to have trouble with my 2019 Ford Edge on 5/13/22. On this date, the car began to overheat and I ended up having to incur the expense of not only having the car towed; but also of retrieving the car as the closest Ford dealership at the time was 5 hours away from my home. In this instance, the car was repaired under warranty and a code of TSB 20-2234. Shortly after the repair, I noticed that my car's wifi was no longer working; and, when I inquired I was told that there would be a $400 diagnostic fee. Furthermore, after about 6 months I noticed that the car would begin to jerk when accelerating. There were no console warnings, just an irregularity when driving. I took it back to the dealership on 8-28-2023 for the acceleration issue. I was given a rental car while they reviewed the issue. The repair cost me $600. After about 6 months, the issue returned and persisted. Until I finally turned the car in on 5-1-2024. After 26 days, I was given an estimate of more than $4,000 for diagnostic services and repairs. I trusted Ford Motor Company so I did everything to be a good client, pay my bill and retrieve my car as quickly as possible. I turned in the rental car on 5/27/24 and was able to pay my bill but 6/7/24. And not 24 hours later, I have the same jerking issue. It occurs when the car is accelerating between 30mph and 50mph; especially when going uphill. I have followed all factory requested specs and have had it serviced regularly. Clearly, there is an issue with this automobile.
Additional Notes:
I am having trouble with my car jerking when accelerating between 30 and 50 mph. I originally began to have trouble with my 2019 Ford Edge on 5/13/22. On this date, the car began to overheat and I ended up having to incur the expense of not only having the car towed; but also of retrieving the car as the closest Ford dealership at the time was 5 hours away from my home. In this instance, the car was repaired under warranty and a code of TSB 20-2234. Shortly after the repair, I noticed that my car's wifi was no longer working; and, when I inquired I was told that there would be a $400 diagnostic fee. Furthermore, after about 6 months I noticed that the car would begin to jerk when accelerating. There were no console warnings, just an irregularity when driving. I took it back to the dealership on 8-28-2023 for the acceleration issue. I was given a rental car while they reviewed the issue. The repair cost me $600. After about 6 months, the issue returned and persisted. Until I finally turned the car in on 5-1-2024. After 26 days, I was given an estimate of more than $4,000 for diagnostic services and repairs. I trusted Ford Motor Company so I did everything to be a good client, pay my bill and retrieve my car as quickly as possible. I turned in the rental car on 5/27/24 and was able to pay my bill but 6/7/24. And not 24 hours later, I have the same jerking issue. It occurs when the car is accelerating between 30mph and 50mph; especially when going uphill. I have followed all factory requested specs and have had it serviced regularly. Clearly, there is an issue with this automobile.
Mfg Campaign: 11593270
Recall Date: Jun 9, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I am having trouble with my car jerking when accelerating between 30 and 50 mph. I originally began to have trouble with my 2019 Ford Edge on 5/13/22. On this date, the car began to overheat and I ended up having to incur the expense of not only having the car towed; but also of retrieving the car as the closest Ford dealership at the time was 5 hours away from my home. In this instance, the car was repaired under warranty and a code of TSB 20-2234. Shortly after the repair, I noticed that my car's wifi was no longer working; and, when I inquired I was told that there would be a $400 diagnostic fee. Furthermore, after about 6 months I noticed that the car would begin to jerk when accelerating. There were no console warnings, just an irregularity when driving. I took it back to the dealership on 8-28-2023 for the acceleration issue. I was given a rental car while they reviewed the issue. The repair cost me $600. After about 6 months, the issue returned and persisted. Until I finally turned the car in on 5-1-2024. After 26 days, I was given an estimate of more than $4,000 for diagnostic services and repairs. I trusted Ford Motor Company so I did everything to be a good client, pay my bill and retrieve my car as quickly as possible. I turned in the rental car on 5/27/24 and was able to pay my bill but 6/7/24. And not 24 hours later, I have the same jerking issue. It occurs when the car is accelerating between 30mph and 50mph; especially when going uphill. I have followed all factory requested specs and have had it serviced regularly. Clearly, there is an issue with this automobile.
Corrective Action:
I am having trouble with my car jerking when accelerating between 30 and 50 mph. I originally began to have trouble with my 2019 Ford Edge on 5/13/22. On this date, the car began to overheat and I ended up having to incur the expense of not only having the car towed; but also of retrieving the car as the closest Ford dealership at the time was 5 hours away from my home. In this instance, the car was repaired under warranty and a code of TSB 20-2234. Shortly after the repair, I noticed that my car's wifi was no longer working; and, when I inquired I was told that there would be a $400 diagnostic fee. Furthermore, after about 6 months I noticed that the car would begin to jerk when accelerating. There were no console warnings, just an irregularity when driving. I took it back to the dealership on 8-28-2023 for the acceleration issue. I was given a rental car while they reviewed the issue. The repair cost me $600. After about 6 months, the issue returned and persisted. Until I finally turned the car in on 5-1-2024. After 26 days, I was given an estimate of more than $4,000 for diagnostic services and repairs. I trusted Ford Motor Company so I did everything to be a good client, pay my bill and retrieve my car as quickly as possible. I turned in the rental car on 5/27/24 and was able to pay my bill but 6/7/24. And not 24 hours later, I have the same jerking issue. It occurs when the car is accelerating between 30mph and 50mph; especially when going uphill. I have followed all factory requested specs and have had it serviced regularly. Clearly, there is an issue with this automobile.
Additional Notes:
I am having trouble with my car jerking when accelerating between 30 and 50 mph. I originally began to have trouble with my 2019 Ford Edge on 5/13/22. On this date, the car began to overheat and I ended up having to incur the expense of not only having the car towed; but also of retrieving the car as the closest Ford dealership at the time was 5 hours away from my home. In this instance, the car was repaired under warranty and a code of TSB 20-2234. Shortly after the repair, I noticed that my car's wifi was no longer working; and, when I inquired I was told that there would be a $400 diagnostic fee. Furthermore, after about 6 months I noticed that the car would begin to jerk when accelerating. There were no console warnings, just an irregularity when driving. I took it back to the dealership on 8-28-2023 for the acceleration issue. I was given a rental car while they reviewed the issue. The repair cost me $600. After about 6 months, the issue returned and persisted. Until I finally turned the car in on 5-1-2024. After 26 days, I was given an estimate of more than $4,000 for diagnostic services and repairs. I trusted Ford Motor Company so I did everything to be a good client, pay my bill and retrieve my car as quickly as possible. I turned in the rental car on 5/27/24 and was able to pay my bill but 6/7/24. And not 24 hours later, I have the same jerking issue. It occurs when the car is accelerating between 30mph and 50mph; especially when going uphill. I have followed all factory requested specs and have had it serviced regularly. Clearly, there is an issue with this automobile.
Mfg Campaign: 11593270
Recall Date: Jun 9, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission jerks and acts as if it doesn't want to shift into place at speeds between 20-40 MPH. As per Fords protocol had the PCM reprogrammed, but that has not helped. I am being told it is the torque converter, possibly the transmission itself. Apparently this is a common and costly issue with this transmission.
Corrective Action:
Transmission jerks and acts as if it doesn't want to shift into place at speeds between 20-40 MPH. As per Fords protocol had the PCM reprogrammed, but that has not helped. I am being told it is the torque converter, possibly the transmission itself. Apparently this is a common and costly issue with this transmission.
Additional Notes:
Transmission jerks and acts as if it doesn't want to shift into place at speeds between 20-40 MPH. As per Fords protocol had the PCM reprogrammed, but that has not helped. I am being told it is the torque converter, possibly the transmission itself. Apparently this is a common and costly issue with this transmission.
Mfg Campaign: 11593072
Recall Date: Jun 7, 2024
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury