Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S49
Recall Date: Sep 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Edge vehicles. The driver-side seat belt pretensioner anchor may have been improperly crimped, possibly resulting in the seat belt webbing detaching from the anchor in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S37
Recall Date: Oct 25, 2019
Consumer Complaints
645 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
I cut my car off to fill up with gas, after filling up with gas I get back in my 2019 Ford Edge Titanium 2.0 Eco Boost and my car would not crank. It was turning over but would not crank. Finally, after my fourth time trying to start my 2019 Ford Edge it finally started and I had pump the gas pedal to keep it running. Then I noticed the engine light on, and my 2019 Ford Edge was running rough and sounded horrible. I took my 2019 Ford Edge to the Ford Dealership and was told that the Purge Solenoid Valve was bad, Giving my 2019 Ford Edge a default code a P0456 Fault Code (Evaporative Emission System Leak Detected, Severity 1 of 3, Service Should Be Scheduled and Repaired). My 2019 Ford Edge Titanium 2.0 only had 74,000 miles at the time this happened. The Ford Dealership told me that the Purge Solenoid Valve is/was not covered under the warranty. I believe a recall should be posted for the 2019 Ford Edge Titanium 2.0 Eco Boost. Because the part should not fail at under 100,000 miles. Also, this could affect the Oxygen Sensors Failing also. As a result of leaving a family stranded at the gas pump because there car will not start. Thank You, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I cut my car off to fill up with gas, after filling up with gas I get back in my 2019 Ford Edge Titanium 2.0 Eco Boost and my car would not crank. It was turning over but would not crank. Finally, after my fourth time trying to start my 2019 Ford Edge it finally started and I had pump the gas pedal to keep it running. Then I noticed the engine light on, and my 2019 Ford Edge was running rough and sounded horrible. I took my 2019 Ford Edge to the Ford Dealership and was told that the Purge Solenoid Valve was bad, Giving my 2019 Ford Edge a default code a P0456 Fault Code (Evaporative Emission System Leak Detected, Severity 1 of 3, Service Should Be Scheduled and Repaired). My 2019 Ford Edge Titanium 2.0 only had 74,000 miles at the time this happened. The Ford Dealership told me that the Purge Solenoid Valve is/was not covered under the warranty. I believe a recall should be posted for the 2019 Ford Edge Titanium 2.0 Eco Boost. Because the part should not fail at under 100,000 miles. Also, this could affect the Oxygen Sensors Failing also. As a result of leaving a family stranded at the gas pump because there car will not start. Thank You, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I cut my car off to fill up with gas, after filling up with gas I get back in my 2019 Ford Edge Titanium 2.0 Eco Boost and my car would not crank. It was turning over but would not crank. Finally, after my fourth time trying to start my 2019 Ford Edge it finally started and I had pump the gas pedal to keep it running. Then I noticed the engine light on, and my 2019 Ford Edge was running rough and sounded horrible. I took my 2019 Ford Edge to the Ford Dealership and was told that the Purge Solenoid Valve was bad, Giving my 2019 Ford Edge a default code a P0456 Fault Code (Evaporative Emission System Leak Detected, Severity 1 of 3, Service Should Be Scheduled and Repaired). My 2019 Ford Edge Titanium 2.0 only had 74,000 miles at the time this happened. The Ford Dealership told me that the Purge Solenoid Valve is/was not covered under the warranty. I believe a recall should be posted for the 2019 Ford Edge Titanium 2.0 Eco Boost. Because the part should not fail at under 100,000 miles. Also, this could affect the Oxygen Sensors Failing also. As a result of leaving a family stranded at the gas pump because there car will not start. Thank You, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11478002
Recall Date: Aug 7, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine coolant leaked into the engine causing catastrophic engine failure.
Corrective Action:
Engine coolant leaked into the engine causing catastrophic engine failure.
Additional Notes:
Engine coolant leaked into the engine causing catastrophic engine failure.
Mfg Campaign: 11477642
Recall Date: Aug 4, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The moon roof broke. As we were driving down the highway we heard a metallic ping. After we parked I was hit in the head by a piece of glass from the roof. When I looked the drivers front corner on the mood roof broke right then. As I looked each of the four corners were broken.
Corrective Action:
The moon roof broke. As we were driving down the highway we heard a metallic ping. After we parked I was hit in the head by a piece of glass from the roof. When I looked the drivers front corner on the mood roof broke right then. As I looked each of the four corners were broken.
Additional Notes:
The moon roof broke. As we were driving down the highway we heard a metallic ping. After we parked I was hit in the head by a piece of glass from the roof. When I looked the drivers front corner on the mood roof broke right then. As I looked each of the four corners were broken.
Mfg Campaign: 11473766
Recall Date: Jul 13, 2022
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Went to Stevens 112 Ford for Oil Change and “The Works”. Service man came out to tell me the lug nuts were swollen and they couldn’t rotate tires without destroying the lug nuts. It was advised to me, it would cost me $519.00 plus tax to replace the lug nuts. I advised the service man not to perform the task, as I was not getting billed that exorbitant charge for lug nuts that are not very old. There is obviously something terribly wrong with the way these lug nuts are designed and manufactured. I have never experienced this type of issue in the past on any of my Ford vehicles. FORD NEEDS TO SERIOUSLY CONSIDER THIS ISSUE AND RECALL THE PRODUCT.
Corrective Action:
Went to Stevens 112 Ford for Oil Change and “The Works”. Service man came out to tell me the lug nuts were swollen and they couldn’t rotate tires without destroying the lug nuts. It was advised to me, it would cost me $519.00 plus tax to replace the lug nuts. I advised the service man not to perform the task, as I was not getting billed that exorbitant charge for lug nuts that are not very old. There is obviously something terribly wrong with the way these lug nuts are designed and manufactured. I have never experienced this type of issue in the past on any of my Ford vehicles. FORD NEEDS TO SERIOUSLY CONSIDER THIS ISSUE AND RECALL THE PRODUCT.
Additional Notes:
Went to Stevens 112 Ford for Oil Change and “The Works”. Service man came out to tell me the lug nuts were swollen and they couldn’t rotate tires without destroying the lug nuts. It was advised to me, it would cost me $519.00 plus tax to replace the lug nuts. I advised the service man not to perform the task, as I was not getting billed that exorbitant charge for lug nuts that are not very old. There is obviously something terribly wrong with the way these lug nuts are designed and manufactured. I have never experienced this type of issue in the past on any of my Ford vehicles. FORD NEEDS TO SERIOUSLY CONSIDER THIS ISSUE AND RECALL THE PRODUCT.
Mfg Campaign: 11473046
Recall Date: Jul 9, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle automatically shifts into park at times, normally at stops when the automatic start/stop function is on. Sometimes the vehicle has to be restarted.
Corrective Action:
Vehicle automatically shifts into park at times, normally at stops when the automatic start/stop function is on. Sometimes the vehicle has to be restarted.
Additional Notes:
Vehicle automatically shifts into park at times, normally at stops when the automatic start/stop function is on. Sometimes the vehicle has to be restarted.
Mfg Campaign: 11471293
Recall Date: Jun 28, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was leaving for work and I got to the end of my road and realized I forgot my wallet at home. I turned around and came back to my house. I parked in my driveway where there is a wooden gate. I parked my car, turned it off. Got out of the car and it was rolling forward toward me and my gate. Luckily the gate stopped it from rolling and I jumped into it and put the emergency brake on first then I notice the knob was in P(Park). I was not injured but the front of my passenger bumper which hit my gate got scuffed up. They say at ford there is mp recall bit when I googled my scenerio it has happened to several other people and now ford has issued a recall.
Corrective Action:
I was leaving for work and I got to the end of my road and realized I forgot my wallet at home. I turned around and came back to my house. I parked in my driveway where there is a wooden gate. I parked my car, turned it off. Got out of the car and it was rolling forward toward me and my gate. Luckily the gate stopped it from rolling and I jumped into it and put the emergency brake on first then I notice the knob was in P(Park). I was not injured but the front of my passenger bumper which hit my gate got scuffed up. They say at ford there is mp recall bit when I googled my scenerio it has happened to several other people and now ford has issued a recall.
Additional Notes:
I was leaving for work and I got to the end of my road and realized I forgot my wallet at home. I turned around and came back to my house. I parked in my driveway where there is a wooden gate. I parked my car, turned it off. Got out of the car and it was rolling forward toward me and my gate. Luckily the gate stopped it from rolling and I jumped into it and put the emergency brake on first then I notice the knob was in P(Park). I was not injured but the front of my passenger bumper which hit my gate got scuffed up. They say at ford there is mp recall bit when I googled my scenerio it has happened to several other people and now ford has issued a recall.
Mfg Campaign: 11469354
Recall Date: Jun 15, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The sunroof Glass exploded out of the car, If the sliding sun visor was not closed Glass would have been in eyes. 6
Corrective Action:
The sunroof Glass exploded out of the car, If the sliding sun visor was not closed Glass would have been in eyes. 6
Additional Notes:
The sunroof Glass exploded out of the car, If the sliding sun visor was not closed Glass would have been in eyes. 6
Mfg Campaign: 11468461
Recall Date: Jun 9, 2022
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
lug nuts on a 2019 Ford Edge 27,000 miles on it. Mechanic said they were flatten and need replaced this vehicle has been to Ford from day 1 for maintenance every oil change and rotate tires. Ford is putting out subpar equipment and we are supposed to say Okay? It just cost me $177.80 to replace all lug nuts
Corrective Action:
lug nuts on a 2019 Ford Edge 27,000 miles on it. Mechanic said they were flatten and need replaced this vehicle has been to Ford from day 1 for maintenance every oil change and rotate tires. Ford is putting out subpar equipment and we are supposed to say Okay? It just cost me $177.80 to replace all lug nuts
Additional Notes:
lug nuts on a 2019 Ford Edge 27,000 miles on it. Mechanic said they were flatten and need replaced this vehicle has been to Ford from day 1 for maintenance every oil change and rotate tires. Ford is putting out subpar equipment and we are supposed to say Okay? It just cost me $177.80 to replace all lug nuts
Mfg Campaign: 11467002
Recall Date: Jun 1, 2022
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
I noticed that the the drivers seat belt will not retrack and is unable to be used when it's hot outside, i.e. above 80 degrees or sot! It gets stuck and and I am unable to pull it out for proper use. This is a major hazard and it is required by law to be in use in my state of Michigan. It has not been inspected but through online research, I unfortunately discovered that this is a common problem for this vehicle. There weren't any warning signs prior to this seatbelt failure. Thank you.
Corrective Action:
I noticed that the the drivers seat belt will not retrack and is unable to be used when it's hot outside, i.e. above 80 degrees or sot! It gets stuck and and I am unable to pull it out for proper use. This is a major hazard and it is required by law to be in use in my state of Michigan. It has not been inspected but through online research, I unfortunately discovered that this is a common problem for this vehicle. There weren't any warning signs prior to this seatbelt failure. Thank you.
Additional Notes:
I noticed that the the drivers seat belt will not retrack and is unable to be used when it's hot outside, i.e. above 80 degrees or sot! It gets stuck and and I am unable to pull it out for proper use. This is a major hazard and it is required by law to be in use in my state of Michigan. It has not been inspected but through online research, I unfortunately discovered that this is a common problem for this vehicle. There weren't any warning signs prior to this seatbelt failure. Thank you.
Mfg Campaign: 11466750
Recall Date: May 31, 2022
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The seat belts in my truck especially the front driver seat does not come out for me to pull at all. Sometimes I have to drive without it. It only works about 4xs out of the week. It's very hard to pull and stops too short to fit around me
Corrective Action:
The seat belts in my truck especially the front driver seat does not come out for me to pull at all. Sometimes I have to drive without it. It only works about 4xs out of the week. It's very hard to pull and stops too short to fit around me
Additional Notes:
The seat belts in my truck especially the front driver seat does not come out for me to pull at all. Sometimes I have to drive without it. It only works about 4xs out of the week. It's very hard to pull and stops too short to fit around me
Mfg Campaign: 11465593
Recall Date: May 21, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While driving on the highway I experienced an apparent loss of power. It happened on an uphill grade and persisted for the duration of my trip – approximately 25 miles. The problem seemed to only occur on an uphill or flat road. The problem was not evident going downhill. Going home (approximately 32 miles) a few hours later the problem persisted. For about a week nothing happened, and then the problem reoccurred on the highway while coming back from dinner. Since then it has sporadically reappeared getting more frequent in the past few weeks. The symptoms are a complete loss of power, especially on an uphill grade. Lifting my foot off of the accelerator will temporarily bring power back, but trying to accelerate will cause the car to lose power again. If I continue to press the accelerator, the car will eventually come to a complete stop. Now the problem seems to happen at almost any speed and any road condition, uphill, flat, and occasionally downhill. During one occurrence I noticed something. When the problem happened I could see the brake light reflected on the rear window. So in addition to the loss of power, the brakes were activated without me applying the brakes. In discussions with the service manager at the dealership, we both believe the problem may be related in some way to the adaptive cruise control. It would make sense that if the adaptive cruise were activated not only would the brakes be applied, but the system would also shut down the engine. The car has been to the dealership four times for diagnosis. The last time they had it for more than a week. Neither they nor I can make the problem occur on demand.
Corrective Action:
While driving on the highway I experienced an apparent loss of power. It happened on an uphill grade and persisted for the duration of my trip – approximately 25 miles. The problem seemed to only occur on an uphill or flat road. The problem was not evident going downhill. Going home (approximately 32 miles) a few hours later the problem persisted. For about a week nothing happened, and then the problem reoccurred on the highway while coming back from dinner. Since then it has sporadically reappeared getting more frequent in the past few weeks. The symptoms are a complete loss of power, especially on an uphill grade. Lifting my foot off of the accelerator will temporarily bring power back, but trying to accelerate will cause the car to lose power again. If I continue to press the accelerator, the car will eventually come to a complete stop. Now the problem seems to happen at almost any speed and any road condition, uphill, flat, and occasionally downhill. During one occurrence I noticed something. When the problem happened I could see the brake light reflected on the rear window. So in addition to the loss of power, the brakes were activated without me applying the brakes. In discussions with the service manager at the dealership, we both believe the problem may be related in some way to the adaptive cruise control. It would make sense that if the adaptive cruise were activated not only would the brakes be applied, but the system would also shut down the engine. The car has been to the dealership four times for diagnosis. The last time they had it for more than a week. Neither they nor I can make the problem occur on demand.
Additional Notes:
While driving on the highway I experienced an apparent loss of power. It happened on an uphill grade and persisted for the duration of my trip – approximately 25 miles. The problem seemed to only occur on an uphill or flat road. The problem was not evident going downhill. Going home (approximately 32 miles) a few hours later the problem persisted. For about a week nothing happened, and then the problem reoccurred on the highway while coming back from dinner. Since then it has sporadically reappeared getting more frequent in the past few weeks. The symptoms are a complete loss of power, especially on an uphill grade. Lifting my foot off of the accelerator will temporarily bring power back, but trying to accelerate will cause the car to lose power again. If I continue to press the accelerator, the car will eventually come to a complete stop. Now the problem seems to happen at almost any speed and any road condition, uphill, flat, and occasionally downhill. During one occurrence I noticed something. When the problem happened I could see the brake light reflected on the rear window. So in addition to the loss of power, the brakes were activated without me applying the brakes. In discussions with the service manager at the dealership, we both believe the problem may be related in some way to the adaptive cruise control. It would make sense that if the adaptive cruise were activated not only would the brakes be applied, but the system would also shut down the engine. The car has been to the dealership four times for diagnosis. The last time they had it for more than a week. Neither they nor I can make the problem occur on demand.
Mfg Campaign: 11462951
Recall Date: May 1, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving on the highway I experienced an apparent loss of power. It happened on an uphill grade and persisted for the duration of my trip – approximately 25 miles. The problem seemed to only occur on an uphill or flat road. The problem was not evident going downhill. Going home (approximately 32 miles) a few hours later the problem persisted. For about a week nothing happened, and then the problem reoccurred on the highway while coming back from dinner. Since then it has sporadically reappeared getting more frequent in the past few weeks. The symptoms are a complete loss of power, especially on an uphill grade. Lifting my foot off of the accelerator will temporarily bring power back, but trying to accelerate will cause the car to lose power again. If I continue to press the accelerator, the car will eventually come to a complete stop. Now the problem seems to happen at almost any speed and any road condition, uphill, flat, and occasionally downhill. During one occurrence I noticed something. When the problem happened I could see the brake light reflected on the rear window. So in addition to the loss of power, the brakes were activated without me applying the brakes. In discussions with the service manager at the dealership, we both believe the problem may be related in some way to the adaptive cruise control. It would make sense that if the adaptive cruise were activated not only would the brakes be applied, but the system would also shut down the engine. The car has been to the dealership four times for diagnosis. The last time they had it for more than a week. Neither they nor I can make the problem occur on demand.
Corrective Action:
While driving on the highway I experienced an apparent loss of power. It happened on an uphill grade and persisted for the duration of my trip – approximately 25 miles. The problem seemed to only occur on an uphill or flat road. The problem was not evident going downhill. Going home (approximately 32 miles) a few hours later the problem persisted. For about a week nothing happened, and then the problem reoccurred on the highway while coming back from dinner. Since then it has sporadically reappeared getting more frequent in the past few weeks. The symptoms are a complete loss of power, especially on an uphill grade. Lifting my foot off of the accelerator will temporarily bring power back, but trying to accelerate will cause the car to lose power again. If I continue to press the accelerator, the car will eventually come to a complete stop. Now the problem seems to happen at almost any speed and any road condition, uphill, flat, and occasionally downhill. During one occurrence I noticed something. When the problem happened I could see the brake light reflected on the rear window. So in addition to the loss of power, the brakes were activated without me applying the brakes. In discussions with the service manager at the dealership, we both believe the problem may be related in some way to the adaptive cruise control. It would make sense that if the adaptive cruise were activated not only would the brakes be applied, but the system would also shut down the engine. The car has been to the dealership four times for diagnosis. The last time they had it for more than a week. Neither they nor I can make the problem occur on demand.
Additional Notes:
While driving on the highway I experienced an apparent loss of power. It happened on an uphill grade and persisted for the duration of my trip – approximately 25 miles. The problem seemed to only occur on an uphill or flat road. The problem was not evident going downhill. Going home (approximately 32 miles) a few hours later the problem persisted. For about a week nothing happened, and then the problem reoccurred on the highway while coming back from dinner. Since then it has sporadically reappeared getting more frequent in the past few weeks. The symptoms are a complete loss of power, especially on an uphill grade. Lifting my foot off of the accelerator will temporarily bring power back, but trying to accelerate will cause the car to lose power again. If I continue to press the accelerator, the car will eventually come to a complete stop. Now the problem seems to happen at almost any speed and any road condition, uphill, flat, and occasionally downhill. During one occurrence I noticed something. When the problem happened I could see the brake light reflected on the rear window. So in addition to the loss of power, the brakes were activated without me applying the brakes. In discussions with the service manager at the dealership, we both believe the problem may be related in some way to the adaptive cruise control. It would make sense that if the adaptive cruise were activated not only would the brakes be applied, but the system would also shut down the engine. The car has been to the dealership four times for diagnosis. The last time they had it for more than a week. Neither they nor I can make the problem occur on demand.
Mfg Campaign: 11462951
Recall Date: May 1, 2022
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While driving on the highway I experienced an apparent loss of power. It happened on an uphill grade and persisted for the duration of my trip – approximately 25 miles. The problem seemed to only occur on an uphill or flat road. The problem was not evident going downhill. Going home (approximately 32 miles) a few hours later the problem persisted. For about a week nothing happened, and then the problem reoccurred on the highway while coming back from dinner. Since then it has sporadically reappeared getting more frequent in the past few weeks. The symptoms are a complete loss of power, especially on an uphill grade. Lifting my foot off of the accelerator will temporarily bring power back, but trying to accelerate will cause the car to lose power again. If I continue to press the accelerator, the car will eventually come to a complete stop. Now the problem seems to happen at almost any speed and any road condition, uphill, flat, and occasionally downhill. During one occurrence I noticed something. When the problem happened I could see the brake light reflected on the rear window. So in addition to the loss of power, the brakes were activated without me applying the brakes. In discussions with the service manager at the dealership, we both believe the problem may be related in some way to the adaptive cruise control. It would make sense that if the adaptive cruise were activated not only would the brakes be applied, but the system would also shut down the engine. The car has been to the dealership four times for diagnosis. The last time they had it for more than a week. Neither they nor I can make the problem occur on demand.
Corrective Action:
While driving on the highway I experienced an apparent loss of power. It happened on an uphill grade and persisted for the duration of my trip – approximately 25 miles. The problem seemed to only occur on an uphill or flat road. The problem was not evident going downhill. Going home (approximately 32 miles) a few hours later the problem persisted. For about a week nothing happened, and then the problem reoccurred on the highway while coming back from dinner. Since then it has sporadically reappeared getting more frequent in the past few weeks. The symptoms are a complete loss of power, especially on an uphill grade. Lifting my foot off of the accelerator will temporarily bring power back, but trying to accelerate will cause the car to lose power again. If I continue to press the accelerator, the car will eventually come to a complete stop. Now the problem seems to happen at almost any speed and any road condition, uphill, flat, and occasionally downhill. During one occurrence I noticed something. When the problem happened I could see the brake light reflected on the rear window. So in addition to the loss of power, the brakes were activated without me applying the brakes. In discussions with the service manager at the dealership, we both believe the problem may be related in some way to the adaptive cruise control. It would make sense that if the adaptive cruise were activated not only would the brakes be applied, but the system would also shut down the engine. The car has been to the dealership four times for diagnosis. The last time they had it for more than a week. Neither they nor I can make the problem occur on demand.
Additional Notes:
While driving on the highway I experienced an apparent loss of power. It happened on an uphill grade and persisted for the duration of my trip – approximately 25 miles. The problem seemed to only occur on an uphill or flat road. The problem was not evident going downhill. Going home (approximately 32 miles) a few hours later the problem persisted. For about a week nothing happened, and then the problem reoccurred on the highway while coming back from dinner. Since then it has sporadically reappeared getting more frequent in the past few weeks. The symptoms are a complete loss of power, especially on an uphill grade. Lifting my foot off of the accelerator will temporarily bring power back, but trying to accelerate will cause the car to lose power again. If I continue to press the accelerator, the car will eventually come to a complete stop. Now the problem seems to happen at almost any speed and any road condition, uphill, flat, and occasionally downhill. During one occurrence I noticed something. When the problem happened I could see the brake light reflected on the rear window. So in addition to the loss of power, the brakes were activated without me applying the brakes. In discussions with the service manager at the dealership, we both believe the problem may be related in some way to the adaptive cruise control. It would make sense that if the adaptive cruise were activated not only would the brakes be applied, but the system would also shut down the engine. The car has been to the dealership four times for diagnosis. The last time they had it for more than a week. Neither they nor I can make the problem occur on demand.
Mfg Campaign: 11462951
Recall Date: May 1, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
When pushing on gas the car stutters and the engine was replace but still having same problem and also getting power train alerts and malfunction indicator lamp. Started back in October of 2021 till now April 2022.
Corrective Action:
When pushing on gas the car stutters and the engine was replace but still having same problem and also getting power train alerts and malfunction indicator lamp. Started back in October of 2021 till now April 2022.
Additional Notes:
When pushing on gas the car stutters and the engine was replace but still having same problem and also getting power train alerts and malfunction indicator lamp. Started back in October of 2021 till now April 2022.
Mfg Campaign: 11462811
Recall Date: Apr 29, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
When pushing on gas the car stutters and the engine was replace but still having same problem and also getting power train alerts and malfunction indicator lamp. Started back in October of 2021 till now April 2022.
Corrective Action:
When pushing on gas the car stutters and the engine was replace but still having same problem and also getting power train alerts and malfunction indicator lamp. Started back in October of 2021 till now April 2022.
Additional Notes:
When pushing on gas the car stutters and the engine was replace but still having same problem and also getting power train alerts and malfunction indicator lamp. Started back in October of 2021 till now April 2022.
Mfg Campaign: 11462811
Recall Date: Apr 29, 2022
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
Rear Seat belt is wearing through at an a location close to a jagged edge of a trim cover. The belt is rarely used so the wear is not expected. The service technicians gave us several justifications but finally agreed that their reasoning was likely invalid. They contacted Ford for a service warrantee justification because the repair cost is $700 (seems high). Ford is refusing to pay to repair the belt. The attached pics show the problem and we are concerned that this could be a chronic issue that someone may not notice. We would like to know if there is a process to get assistance with the repair cost.
Corrective Action:
Rear Seat belt is wearing through at an a location close to a jagged edge of a trim cover. The belt is rarely used so the wear is not expected. The service technicians gave us several justifications but finally agreed that their reasoning was likely invalid. They contacted Ford for a service warrantee justification because the repair cost is $700 (seems high). Ford is refusing to pay to repair the belt. The attached pics show the problem and we are concerned that this could be a chronic issue that someone may not notice. We would like to know if there is a process to get assistance with the repair cost.
Additional Notes:
Rear Seat belt is wearing through at an a location close to a jagged edge of a trim cover. The belt is rarely used so the wear is not expected. The service technicians gave us several justifications but finally agreed that their reasoning was likely invalid. They contacted Ford for a service warrantee justification because the repair cost is $700 (seems high). Ford is refusing to pay to repair the belt. The attached pics show the problem and we are concerned that this could be a chronic issue that someone may not notice. We would like to know if there is a process to get assistance with the repair cost.
Mfg Campaign: 11462507
Recall Date: Apr 27, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Experienced harsh upshift and downshift causing vehicle to come to rigid stop and eventually loosing the ability to reverse. This is a serious safety concern to not only myself, but others on the road as my vehicle would not accelerate when coming to a complete stop at a stop sign or a red light, thus putting myself and others at risk of an accident. There were no warning lamps or messages that illuminated either on the dash or on the FordPass application to inform me of any issues that would require maintenance. My vehicle has been brought to a mechanic shop as I was told that the transmission needed to be replaced.
Corrective Action:
Experienced harsh upshift and downshift causing vehicle to come to rigid stop and eventually loosing the ability to reverse. This is a serious safety concern to not only myself, but others on the road as my vehicle would not accelerate when coming to a complete stop at a stop sign or a red light, thus putting myself and others at risk of an accident. There were no warning lamps or messages that illuminated either on the dash or on the FordPass application to inform me of any issues that would require maintenance. My vehicle has been brought to a mechanic shop as I was told that the transmission needed to be replaced.
Additional Notes:
Experienced harsh upshift and downshift causing vehicle to come to rigid stop and eventually loosing the ability to reverse. This is a serious safety concern to not only myself, but others on the road as my vehicle would not accelerate when coming to a complete stop at a stop sign or a red light, thus putting myself and others at risk of an accident. There were no warning lamps or messages that illuminated either on the dash or on the FordPass application to inform me of any issues that would require maintenance. My vehicle has been brought to a mechanic shop as I was told that the transmission needed to be replaced.
Mfg Campaign: 11462205
Recall Date: Apr 26, 2022
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Experienced harsh upshift and downshift causing vehicle to come to rigid stop and eventually loosing the ability to reverse. This is a serious safety concern to not only myself, but others on the road as my vehicle would not accelerate when coming to a complete stop at a stop sign or a red light, thus putting myself and others at risk of an accident. There were no warning lamps or messages that illuminated either on the dash or on the FordPass application to inform me of any issues that would require maintenance. My vehicle has been brought to a mechanic shop as I was told that the transmission needed to be replaced.
Corrective Action:
Experienced harsh upshift and downshift causing vehicle to come to rigid stop and eventually loosing the ability to reverse. This is a serious safety concern to not only myself, but others on the road as my vehicle would not accelerate when coming to a complete stop at a stop sign or a red light, thus putting myself and others at risk of an accident. There were no warning lamps or messages that illuminated either on the dash or on the FordPass application to inform me of any issues that would require maintenance. My vehicle has been brought to a mechanic shop as I was told that the transmission needed to be replaced.
Additional Notes:
Experienced harsh upshift and downshift causing vehicle to come to rigid stop and eventually loosing the ability to reverse. This is a serious safety concern to not only myself, but others on the road as my vehicle would not accelerate when coming to a complete stop at a stop sign or a red light, thus putting myself and others at risk of an accident. There were no warning lamps or messages that illuminated either on the dash or on the FordPass application to inform me of any issues that would require maintenance. My vehicle has been brought to a mechanic shop as I was told that the transmission needed to be replaced.
Mfg Campaign: 11462205
Recall Date: Apr 26, 2022
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the rearview camera intermittently failed to operate as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was approximately 71,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the rearview camera intermittently failed to operate as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was approximately 71,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the rearview camera intermittently failed to operate as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was approximately 71,000.
Mfg Campaign: 11462024
Recall Date: Apr 25, 2022
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
Malfunctioning drivers seat belt that won’t extended consistently or once bucked it will inadvertently lock while leaning forward and then lock in jerky/slipping movements. The seatbelt sometimes can not even unlock and therefore cannot be used in the driver seat, putting the driver at risk in collision. The Ford service department would not recognize the problem until out of new car warranty. They have now diagnosed the problem and the new part is not available, putting the driver in a hazardous risk scenario
Corrective Action:
Malfunctioning drivers seat belt that won’t extended consistently or once bucked it will inadvertently lock while leaning forward and then lock in jerky/slipping movements. The seatbelt sometimes can not even unlock and therefore cannot be used in the driver seat, putting the driver at risk in collision. The Ford service department would not recognize the problem until out of new car warranty. They have now diagnosed the problem and the new part is not available, putting the driver in a hazardous risk scenario
Additional Notes:
Malfunctioning drivers seat belt that won’t extended consistently or once bucked it will inadvertently lock while leaning forward and then lock in jerky/slipping movements. The seatbelt sometimes can not even unlock and therefore cannot be used in the driver seat, putting the driver at risk in collision. The Ford service department would not recognize the problem until out of new car warranty. They have now diagnosed the problem and the new part is not available, putting the driver in a hazardous risk scenario
Mfg Campaign: 11461880
Recall Date: Apr 23, 2022
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury