Complaints & Recalls
Official Safety Recalls - Important!
26 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S02
Recall Date: Jan 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C19
Recall Date: Sep 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S49
Recall Date: Sep 10, 2020
Consumer Complaints
247 ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle shudders when accelerating between 30 and 40 mph but can occasionally but felt up to 60 mph. I took the vehicle to Ford Covert Hutto (Texas) and was told the torque converter needed to be replaced and would cost $4,257. Upon researching I have seen hundreds of comments and threads where other people are having the same issue and repairs with this vehicle yet there is no recall. Yes, the vehicle is available for inspection upon request. Yes, the problem has been reproduced and confirmed by dealer. Yes, the vehicle has been inspected by professionals. No, there are no warning lights on to indicate an error. The shudder is felt very prominently by anyone in the vehicle.
Corrective Action:
Vehicle shudders when accelerating between 30 and 40 mph but can occasionally but felt up to 60 mph. I took the vehicle to Ford Covert Hutto (Texas) and was told the torque converter needed to be replaced and would cost $4,257. Upon researching I have seen hundreds of comments and threads where other people are having the same issue and repairs with this vehicle yet there is no recall. Yes, the vehicle is available for inspection upon request. Yes, the problem has been reproduced and confirmed by dealer. Yes, the vehicle has been inspected by professionals. No, there are no warning lights on to indicate an error. The shudder is felt very prominently by anyone in the vehicle.
Additional Notes:
Vehicle shudders when accelerating between 30 and 40 mph but can occasionally but felt up to 60 mph. I took the vehicle to Ford Covert Hutto (Texas) and was told the torque converter needed to be replaced and would cost $4,257. Upon researching I have seen hundreds of comments and threads where other people are having the same issue and repairs with this vehicle yet there is no recall. Yes, the vehicle is available for inspection upon request. Yes, the problem has been reproduced and confirmed by dealer. Yes, the vehicle has been inspected by professionals. No, there are no warning lights on to indicate an error. The shudder is felt very prominently by anyone in the vehicle.
Mfg Campaign: 11677203
Recall Date: Jul 30, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
In May/June 2025, I began to notice a shudder in my 2020 Ford Edge SEL when accelerating. I took my vehicle to the dealer to be diagnosed and was told there is a technical service bulletin for this issue and the recommendation is replacement of the torque convertor at a cost of approx $3000, since the vehicle is out of warranty (my Edge has just less than 78k miles). In looking into this issue through various forums and websites, this is a very common occurrence with Ford's 8F35 transmission that is used on the 2020 Ford Edge (and numerous other Ford models). This is a safety issues as the symptoms will (and are) getting progressively worse. It's unfortunate that Ford will not stand behind this vehicle and offer to repair an obviously faulty part.
Corrective Action:
In May/June 2025, I began to notice a shudder in my 2020 Ford Edge SEL when accelerating. I took my vehicle to the dealer to be diagnosed and was told there is a technical service bulletin for this issue and the recommendation is replacement of the torque convertor at a cost of approx $3000, since the vehicle is out of warranty (my Edge has just less than 78k miles). In looking into this issue through various forums and websites, this is a very common occurrence with Ford's 8F35 transmission that is used on the 2020 Ford Edge (and numerous other Ford models). This is a safety issues as the symptoms will (and are) getting progressively worse. It's unfortunate that Ford will not stand behind this vehicle and offer to repair an obviously faulty part.
Additional Notes:
In May/June 2025, I began to notice a shudder in my 2020 Ford Edge SEL when accelerating. I took my vehicle to the dealer to be diagnosed and was told there is a technical service bulletin for this issue and the recommendation is replacement of the torque convertor at a cost of approx $3000, since the vehicle is out of warranty (my Edge has just less than 78k miles). In looking into this issue through various forums and websites, this is a very common occurrence with Ford's 8F35 transmission that is used on the 2020 Ford Edge (and numerous other Ford models). This is a safety issues as the symptoms will (and are) getting progressively worse. It's unfortunate that Ford will not stand behind this vehicle and offer to repair an obviously faulty part.
Mfg Campaign: 11677109
Recall Date: Jul 29, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
2020 ford edge just hit 64,000 mile and transmission is slipping at lower gears seem like its a dangerous issue why isnt there a recall on this issue ford should be taking care of this
Corrective Action:
2020 ford edge just hit 64,000 mile and transmission is slipping at lower gears seem like its a dangerous issue why isnt there a recall on this issue ford should be taking care of this
Additional Notes:
2020 ford edge just hit 64,000 mile and transmission is slipping at lower gears seem like its a dangerous issue why isnt there a recall on this issue ford should be taking care of this
Mfg Campaign: 11676314
Recall Date: Jul 26, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I started hearing a dragging noises when turning from a stop. There were no warning lights or messages displayed. This issue has been occurring for the last couple of years but was intermittent. When I drove the vehicle up into the mountains the noise became more prevalent not just when turning from a stop. It occurred anytime I turned while going up a hill. The transmission also started hesitating in low gears when going up hills (vehicle is normally in Florida with no hills). I took the vehicle in for service and they determined the rear differential was failing and needed to be replaced. I had that done and that solved the problem with the rear end, but the transmission problem continues and the service center said the transmission is failing. The vehicle has approximately 105,000 miles on it.
Corrective Action:
I started hearing a dragging noises when turning from a stop. There were no warning lights or messages displayed. This issue has been occurring for the last couple of years but was intermittent. When I drove the vehicle up into the mountains the noise became more prevalent not just when turning from a stop. It occurred anytime I turned while going up a hill. The transmission also started hesitating in low gears when going up hills (vehicle is normally in Florida with no hills). I took the vehicle in for service and they determined the rear differential was failing and needed to be replaced. I had that done and that solved the problem with the rear end, but the transmission problem continues and the service center said the transmission is failing. The vehicle has approximately 105,000 miles on it.
Additional Notes:
I started hearing a dragging noises when turning from a stop. There were no warning lights or messages displayed. This issue has been occurring for the last couple of years but was intermittent. When I drove the vehicle up into the mountains the noise became more prevalent not just when turning from a stop. It occurred anytime I turned while going up a hill. The transmission also started hesitating in low gears when going up hills (vehicle is normally in Florida with no hills). I took the vehicle in for service and they determined the rear differential was failing and needed to be replaced. I had that done and that solved the problem with the rear end, but the transmission problem continues and the service center said the transmission is failing. The vehicle has approximately 105,000 miles on it.
Mfg Campaign: 11675822
Recall Date: Jul 24, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Car jerked forward and back slightly like slowly going over rumble strips when slowing to stop. When at stop felt like the car was in neutral when pushing on gas. Car revved engine, but no movement. Was able to push it to safe place, but from there it seemed locked up even in neutral when trying to push the car later. Sound like grinding clattering when revving engine and neutral.
Corrective Action:
Car jerked forward and back slightly like slowly going over rumble strips when slowing to stop. When at stop felt like the car was in neutral when pushing on gas. Car revved engine, but no movement. Was able to push it to safe place, but from there it seemed locked up even in neutral when trying to push the car later. Sound like grinding clattering when revving engine and neutral.
Additional Notes:
Car jerked forward and back slightly like slowly going over rumble strips when slowing to stop. When at stop felt like the car was in neutral when pushing on gas. Car revved engine, but no movement. Was able to push it to safe place, but from there it seemed locked up even in neutral when trying to push the car later. Sound like grinding clattering when revving engine and neutral.
Mfg Campaign: 11674922
Recall Date: Jul 21, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Edge. The contact stated while parked and occupied in the vehicle, while starting the vehicle or attempting to depress the accelerator pedal the AWD mollification service required warning message illuminated. The contact mention he also heard a buzzling sound coming from rear drive unit. when opening the vehicle door. A dealer was contacted. The vehicle was not taken to a dealer or independent mechanic for diagnoses. The vehicle was not repaired. The contact was relating the failure NHTSA Campaign Number Recall Number: 21V011000 related to the (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and they informed the contact to call NHTSA to file a complaint. The failure mileage was 69,394.
Corrective Action:
The contact owns a 2020 Ford Edge. The contact stated while parked and occupied in the vehicle, while starting the vehicle or attempting to depress the accelerator pedal the AWD mollification service required warning message illuminated. The contact mention he also heard a buzzling sound coming from rear drive unit. when opening the vehicle door. A dealer was contacted. The vehicle was not taken to a dealer or independent mechanic for diagnoses. The vehicle was not repaired. The contact was relating the failure NHTSA Campaign Number Recall Number: 21V011000 related to the (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and they informed the contact to call NHTSA to file a complaint. The failure mileage was 69,394.
Additional Notes:
The contact owns a 2020 Ford Edge. The contact stated while parked and occupied in the vehicle, while starting the vehicle or attempting to depress the accelerator pedal the AWD mollification service required warning message illuminated. The contact mention he also heard a buzzling sound coming from rear drive unit. when opening the vehicle door. A dealer was contacted. The vehicle was not taken to a dealer or independent mechanic for diagnoses. The vehicle was not repaired. The contact was relating the failure NHTSA Campaign Number Recall Number: 21V011000 related to the (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and they informed the contact to call NHTSA to file a complaint. The failure mileage was 69,394.
Mfg Campaign: 11675111
Recall Date: Jul 21, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The torque converter on this vehicle is a known issue to Ford, many Edges are affected by this issue. My vehicle will randomly surge and buck at low speeds as a result. Reduced power as well while going in reverse. There were never any warning signs, but the dealership said that it was a common issue on this vehicle. If I had not have been in warranty, the repair would have cost $6800. Just over six months later, the vehicle began doing the SAME thing. This time Ford says it’s the EGR valve and that it will cost a total of $1600. I managed to negotiate them down by talking to customer service, but I felt the need to bring this to others attention as I know my car isn’t the only one facing these issues.
Corrective Action:
The torque converter on this vehicle is a known issue to Ford, many Edges are affected by this issue. My vehicle will randomly surge and buck at low speeds as a result. Reduced power as well while going in reverse. There were never any warning signs, but the dealership said that it was a common issue on this vehicle. If I had not have been in warranty, the repair would have cost $6800. Just over six months later, the vehicle began doing the SAME thing. This time Ford says it’s the EGR valve and that it will cost a total of $1600. I managed to negotiate them down by talking to customer service, but I felt the need to bring this to others attention as I know my car isn’t the only one facing these issues.
Additional Notes:
The torque converter on this vehicle is a known issue to Ford, many Edges are affected by this issue. My vehicle will randomly surge and buck at low speeds as a result. Reduced power as well while going in reverse. There were never any warning signs, but the dealership said that it was a common issue on this vehicle. If I had not have been in warranty, the repair would have cost $6800. Just over six months later, the vehicle began doing the SAME thing. This time Ford says it’s the EGR valve and that it will cost a total of $1600. I managed to negotiate them down by talking to customer service, but I felt the need to bring this to others attention as I know my car isn’t the only one facing these issues.
Mfg Campaign: 11674162
Recall Date: Jul 17, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. Additionally, the contact stated the vehicle had stalled and jerked intermittently while driving. There was no warning light illuminated. An unknown dealer was made aware of the failure and provided a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The contact related the failure to an unknown recall; however, the VIN was not included in the unknown recall. The manufacturer was made aware of the failure but no assistance was provided. The contact was advised to contact the NHTSA Hotline to report the safety failure. The failure mileage was approximately 86,000.
Corrective Action:
The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. Additionally, the contact stated the vehicle had stalled and jerked intermittently while driving. There was no warning light illuminated. An unknown dealer was made aware of the failure and provided a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The contact related the failure to an unknown recall; however, the VIN was not included in the unknown recall. The manufacturer was made aware of the failure but no assistance was provided. The contact was advised to contact the NHTSA Hotline to report the safety failure. The failure mileage was approximately 86,000.
Additional Notes:
The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. Additionally, the contact stated the vehicle had stalled and jerked intermittently while driving. There was no warning light illuminated. An unknown dealer was made aware of the failure and provided a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The contact related the failure to an unknown recall; however, the VIN was not included in the unknown recall. The manufacturer was made aware of the failure but no assistance was provided. The contact was advised to contact the NHTSA Hotline to report the safety failure. The failure mileage was approximately 86,000.
Mfg Campaign: 11674345
Recall Date: Jul 17, 2025
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. Additionally, the contact stated the vehicle had stalled and jerked intermittently while driving. There was no warning light illuminated. An unknown dealer was made aware of the failure and provided a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The contact related the failure to an unknown recall; however, the VIN was not included in the unknown recall. The manufacturer was made aware of the failure but no assistance was provided. The contact was advised to contact the NHTSA Hotline to report the safety failure. The failure mileage was approximately 86,000.
Corrective Action:
The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. Additionally, the contact stated the vehicle had stalled and jerked intermittently while driving. There was no warning light illuminated. An unknown dealer was made aware of the failure and provided a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The contact related the failure to an unknown recall; however, the VIN was not included in the unknown recall. The manufacturer was made aware of the failure but no assistance was provided. The contact was advised to contact the NHTSA Hotline to report the safety failure. The failure mileage was approximately 86,000.
Additional Notes:
The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. Additionally, the contact stated the vehicle had stalled and jerked intermittently while driving. There was no warning light illuminated. An unknown dealer was made aware of the failure and provided a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The contact related the failure to an unknown recall; however, the VIN was not included in the unknown recall. The manufacturer was made aware of the failure but no assistance was provided. The contact was advised to contact the NHTSA Hotline to report the safety failure. The failure mileage was approximately 86,000.
Mfg Campaign: 11674345
Recall Date: Jul 17, 2025
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while depressing the accelerator pedal. Additionally, while driving 35-45 MPH, the vehicle lost motive power. The contact stated that the vehicle choked and stalled. The driver was able to coast to the side of the roadway. The contact had since switched to premium fuel. The vehicle was taken to an independent mechanic who determined that the spark plugs needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to the local dealer, who determined that the vehicle was operating as designed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 54,000.
Corrective Action:
The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while depressing the accelerator pedal. Additionally, while driving 35-45 MPH, the vehicle lost motive power. The contact stated that the vehicle choked and stalled. The driver was able to coast to the side of the roadway. The contact had since switched to premium fuel. The vehicle was taken to an independent mechanic who determined that the spark plugs needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to the local dealer, who determined that the vehicle was operating as designed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 54,000.
Additional Notes:
The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while depressing the accelerator pedal. Additionally, while driving 35-45 MPH, the vehicle lost motive power. The contact stated that the vehicle choked and stalled. The driver was able to coast to the side of the roadway. The contact had since switched to premium fuel. The vehicle was taken to an independent mechanic who determined that the spark plugs needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to the local dealer, who determined that the vehicle was operating as designed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 54,000.
Mfg Campaign: 11674068
Recall Date: Jul 16, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while depressing the accelerator pedal. Additionally, while driving 35-45 MPH, the vehicle lost motive power. The contact stated that the vehicle choked and stalled. The driver was able to coast to the side of the roadway. The contact had since switched to premium fuel. The vehicle was taken to an independent mechanic who determined that the spark plugs needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to the local dealer, who determined that the vehicle was operating as designed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 54,000.
Corrective Action:
The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while depressing the accelerator pedal. Additionally, while driving 35-45 MPH, the vehicle lost motive power. The contact stated that the vehicle choked and stalled. The driver was able to coast to the side of the roadway. The contact had since switched to premium fuel. The vehicle was taken to an independent mechanic who determined that the spark plugs needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to the local dealer, who determined that the vehicle was operating as designed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 54,000.
Additional Notes:
The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while depressing the accelerator pedal. Additionally, while driving 35-45 MPH, the vehicle lost motive power. The contact stated that the vehicle choked and stalled. The driver was able to coast to the side of the roadway. The contact had since switched to premium fuel. The vehicle was taken to an independent mechanic who determined that the spark plugs needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to the local dealer, who determined that the vehicle was operating as designed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 54,000.
Mfg Campaign: 11674068
Recall Date: Jul 16, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle shuddering bucking and jerking at lower speeds. Shifting is erratic. Dealership diagnosis was a bad tourque converter. Apparently this is a know issue. See Ford TSB 21-2389. Had the vehicle in last month and they replaced the rear differential. Vehicle had less than 60k miles on it. Warrenty had expired while I was waiting for a service appointment (5 years or 60k) repair cost is over $3000
Corrective Action:
Vehicle shuddering bucking and jerking at lower speeds. Shifting is erratic. Dealership diagnosis was a bad tourque converter. Apparently this is a know issue. See Ford TSB 21-2389. Had the vehicle in last month and they replaced the rear differential. Vehicle had less than 60k miles on it. Warrenty had expired while I was waiting for a service appointment (5 years or 60k) repair cost is over $3000
Additional Notes:
Vehicle shuddering bucking and jerking at lower speeds. Shifting is erratic. Dealership diagnosis was a bad tourque converter. Apparently this is a know issue. See Ford TSB 21-2389. Had the vehicle in last month and they replaced the rear differential. Vehicle had less than 60k miles on it. Warrenty had expired while I was waiting for a service appointment (5 years or 60k) repair cost is over $3000
Mfg Campaign: 11673676
Recall Date: Jul 15, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2020 Ford Edge. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate. The contact stated that the check engine warning light illuminated before the vehicle stalled. The vehicle was taken to the local mechanic who diagnosed that the engine had overheated due to coolant intrusion into the engine and the head gasket was blown. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 111,400.
Corrective Action:
The contact owns a 2020 Ford Edge. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate. The contact stated that the check engine warning light illuminated before the vehicle stalled. The vehicle was taken to the local mechanic who diagnosed that the engine had overheated due to coolant intrusion into the engine and the head gasket was blown. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 111,400.
Additional Notes:
The contact owns a 2020 Ford Edge. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate. The contact stated that the check engine warning light illuminated before the vehicle stalled. The vehicle was taken to the local mechanic who diagnosed that the engine had overheated due to coolant intrusion into the engine and the head gasket was blown. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 111,400.
Mfg Campaign: 11673716
Recall Date: Jul 15, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The first indication of a problem began when I felt a stutter shifting gears at low speeds. No check engine light or anything came on but it happened again so I took the car to a local dealer to be checked. He said my transmission was shot and quoted $8000.00 for replacement as the 60,000 mile warranty had passed. My car has 92000 miles on it. I couldn't believe this as I have had no other issues with this car so I drove to a second repair shop. During the 20 mile drive my car began stuttering at all speeds, I was surprised I made to the shop. Still no dash indicator lights or check engine lights , nothing. Quoted $4500.00 to rebuild transmission. I can't believe there is no dip stick for the owner to check transmission fluid levels/condition for regular maintenance. Who designed this?
Corrective Action:
The first indication of a problem began when I felt a stutter shifting gears at low speeds. No check engine light or anything came on but it happened again so I took the car to a local dealer to be checked. He said my transmission was shot and quoted $8000.00 for replacement as the 60,000 mile warranty had passed. My car has 92000 miles on it. I couldn't believe this as I have had no other issues with this car so I drove to a second repair shop. During the 20 mile drive my car began stuttering at all speeds, I was surprised I made to the shop. Still no dash indicator lights or check engine lights , nothing. Quoted $4500.00 to rebuild transmission. I can't believe there is no dip stick for the owner to check transmission fluid levels/condition for regular maintenance. Who designed this?
Additional Notes:
The first indication of a problem began when I felt a stutter shifting gears at low speeds. No check engine light or anything came on but it happened again so I took the car to a local dealer to be checked. He said my transmission was shot and quoted $8000.00 for replacement as the 60,000 mile warranty had passed. My car has 92000 miles on it. I couldn't believe this as I have had no other issues with this car so I drove to a second repair shop. During the 20 mile drive my car began stuttering at all speeds, I was surprised I made to the shop. Still no dash indicator lights or check engine lights , nothing. Quoted $4500.00 to rebuild transmission. I can't believe there is no dip stick for the owner to check transmission fluid levels/condition for regular maintenance. Who designed this?
Mfg Campaign: 11673819
Recall Date: Jul 15, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure but provided no assistance. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall with a similar failure; however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 48,157.
Corrective Action:
The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure but provided no assistance. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall with a similar failure; however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 48,157.
Additional Notes:
The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure but provided no assistance. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall with a similar failure; however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 48,157.
Mfg Campaign: 11672466
Recall Date: Jul 10, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I got into my parked car, turned it on put it in drive and it barely went. I looked down at the dash and it had a wrench lit up on it. I pulled over and looked up what codes it gave me on my app. There were no warning signs before this event.
Corrective Action:
I got into my parked car, turned it on put it in drive and it barely went. I looked down at the dash and it had a wrench lit up on it. I pulled over and looked up what codes it gave me on my app. There were no warning signs before this event.
Additional Notes:
I got into my parked car, turned it on put it in drive and it barely went. I looked down at the dash and it had a wrench lit up on it. I pulled over and looked up what codes it gave me on my app. There were no warning signs before this event.
Mfg Campaign: 11671808
Recall Date: Jul 7, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My car’s transmission has been shifting erratically, jerking and sometimes goes into reverse while driving.
Corrective Action:
My car’s transmission has been shifting erratically, jerking and sometimes goes into reverse while driving.
Additional Notes:
My car’s transmission has been shifting erratically, jerking and sometimes goes into reverse while driving.
Mfg Campaign: 11671199
Recall Date: Jul 4, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle: 2020 Ford Edge VIN: [XXX] Component: Powertrain / Transmission Complaint (Updated): This is an update to a prior complaint regarding my 2020 Ford Edge transmission. The vehicle unexpectedly shifted into reverse while in drive and had difficulty accelerating properly. The dealership diagnosed a major transmission failure and quoted nearly $10,000 for repairs. Ford Customer Service has been contacted multiple times, and I also submitted a letter and an email, but I have not received any resolution. The vehicle is currently being held at the dealership, and I am unable to drive it. This issue poses a serious safety risk, and I believe it may be part of a wider defect affecting similar models. Please investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Vehicle: 2020 Ford Edge VIN: [XXX] Component: Powertrain / Transmission Complaint (Updated): This is an update to a prior complaint regarding my 2020 Ford Edge transmission. The vehicle unexpectedly shifted into reverse while in drive and had difficulty accelerating properly. The dealership diagnosed a major transmission failure and quoted nearly $10,000 for repairs. Ford Customer Service has been contacted multiple times, and I also submitted a letter and an email, but I have not received any resolution. The vehicle is currently being held at the dealership, and I am unable to drive it. This issue poses a serious safety risk, and I believe it may be part of a wider defect affecting similar models. Please investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Vehicle: 2020 Ford Edge VIN: [XXX] Component: Powertrain / Transmission Complaint (Updated): This is an update to a prior complaint regarding my 2020 Ford Edge transmission. The vehicle unexpectedly shifted into reverse while in drive and had difficulty accelerating properly. The dealership diagnosed a major transmission failure and quoted nearly $10,000 for repairs. Ford Customer Service has been contacted multiple times, and I also submitted a letter and an email, but I have not received any resolution. The vehicle is currently being held at the dealership, and I am unable to drive it. This issue poses a serious safety risk, and I believe it may be part of a wider defect affecting similar models. Please investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11671232
Recall Date: Jul 4, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I am reporting a serious issue with the transmission on my 2020 Ford Edge. The vehicle began shifting erratically and unexpectedly went into reverse while in drive, creating a dangerous situation. It also hesitates and lurches when accelerating. This issue occurred without warning and poses a major safety risk to myself, my passengers, and others on the road. I’m requesting that NHTSA investigate this matter to determine if there is a pattern of transmission failure in 2020 Ford Edge vehicles. My vehicle is currently at a dealership awaiting repair, and I am facing uncertainty and high costs without assurance this problem won’t reoccur.
Corrective Action:
I am reporting a serious issue with the transmission on my 2020 Ford Edge. The vehicle began shifting erratically and unexpectedly went into reverse while in drive, creating a dangerous situation. It also hesitates and lurches when accelerating. This issue occurred without warning and poses a major safety risk to myself, my passengers, and others on the road. I’m requesting that NHTSA investigate this matter to determine if there is a pattern of transmission failure in 2020 Ford Edge vehicles. My vehicle is currently at a dealership awaiting repair, and I am facing uncertainty and high costs without assurance this problem won’t reoccur.
Additional Notes:
I am reporting a serious issue with the transmission on my 2020 Ford Edge. The vehicle began shifting erratically and unexpectedly went into reverse while in drive, creating a dangerous situation. It also hesitates and lurches when accelerating. This issue occurred without warning and poses a major safety risk to myself, my passengers, and others on the road. I’m requesting that NHTSA investigate this matter to determine if there is a pattern of transmission failure in 2020 Ford Edge vehicles. My vehicle is currently at a dealership awaiting repair, and I am facing uncertainty and high costs without assurance this problem won’t reoccur.
Mfg Campaign: 11670972
Recall Date: Jul 3, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle hesitated and shuddered abnormally. No warning lights were illuminated. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 102,000.
Corrective Action:
The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle hesitated and shuddered abnormally. No warning lights were illuminated. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 102,000.
Additional Notes:
The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle hesitated and shuddered abnormally. No warning lights were illuminated. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 102,000.
Mfg Campaign: 11670487
Recall Date: Jul 1, 2025
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