Complaints & Recalls
Official Safety Recalls - Important!
28 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2023-2024 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S49
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Edge vehicles previously repaired incorrectly under recall number 22V-151. A software error may cause the rearview camera to display a blank or distorted image when the vehicle is in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S28
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco, F-150, Edge, Explorer, Lincoln Nautilus, and Lincoln Aviator vehicles equipped with either a 2.7L or 3.0L Nano EcoBoost engine. The engine intake valves may break while driving, which can result in engine failure and a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24S55
Recall Date: Aug 23, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Edge vehicles. A software error may cause the rearview camera to display a blank or distorted image when the vehicle is in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S14
Recall Date: Mar 11, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Edge vehicles. The driver's seat belt retractor pretensioner assembly may not function correctly when activated during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21C13
Recall Date: May 24, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S02
Recall Date: Jan 15, 2021
Consumer Complaints
87 ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2021 Ford Edge ST 4500 miles After the 5/13 back-up camera system update, which I my car did not have a problem with. Expected functionality - Under 6 mph, when pressing the "front camera button" it is supposed to show the camera. Actual functionality after 5/13 system update - Scenario 1 - Camera works from cold start, putting car in drive, and pressing the camera. After moving above 6mph, and then going back under 6mph, the front button camera no longer works and/or works intermittently and unexpectedly stops working. Scenario 2 - After going above 6mph, then only way to get the camera to work is to put the car in reverse, wait for the rear camera to show, then put back into drive and hit "front camera button". This will result in the camera showing for 1-3 seconds before intermittently/randomly stopping which can result in me crashing into something. *When pressing the camera a second time "180 degree split view "no longer works. Scenario 3 - After going above 6mph, then only way to get the camera to work is to put the car in reverse, wait for the rear camera to show, select zoom "+" button, then put back into drive and hit "front camera button". This will result in the camera showing for 1-3 seconds before intermittently/randomly stopping which can result in me crashing into something. *When pressing the camera a second time "180 degree split view "no longer works. https://youtu.be/gyRpgPLvsfc Ford Sync Case Number - Camera - [XXX] CRM:0745245 Ford Dealership - Customer [XXX]4; Workorder [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
2021 Ford Edge ST 4500 miles After the 5/13 back-up camera system update, which I my car did not have a problem with. Expected functionality - Under 6 mph, when pressing the "front camera button" it is supposed to show the camera. Actual functionality after 5/13 system update - Scenario 1 - Camera works from cold start, putting car in drive, and pressing the camera. After moving above 6mph, and then going back under 6mph, the front button camera no longer works and/or works intermittently and unexpectedly stops working. Scenario 2 - After going above 6mph, then only way to get the camera to work is to put the car in reverse, wait for the rear camera to show, then put back into drive and hit "front camera button". This will result in the camera showing for 1-3 seconds before intermittently/randomly stopping which can result in me crashing into something. *When pressing the camera a second time "180 degree split view "no longer works. Scenario 3 - After going above 6mph, then only way to get the camera to work is to put the car in reverse, wait for the rear camera to show, select zoom "+" button, then put back into drive and hit "front camera button". This will result in the camera showing for 1-3 seconds before intermittently/randomly stopping which can result in me crashing into something. *When pressing the camera a second time "180 degree split view "no longer works. https://youtu.be/gyRpgPLvsfc Ford Sync Case Number - Camera - [XXX] CRM:0745245 Ford Dealership - Customer [XXX]4; Workorder [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
2021 Ford Edge ST 4500 miles After the 5/13 back-up camera system update, which I my car did not have a problem with. Expected functionality - Under 6 mph, when pressing the "front camera button" it is supposed to show the camera. Actual functionality after 5/13 system update - Scenario 1 - Camera works from cold start, putting car in drive, and pressing the camera. After moving above 6mph, and then going back under 6mph, the front button camera no longer works and/or works intermittently and unexpectedly stops working. Scenario 2 - After going above 6mph, then only way to get the camera to work is to put the car in reverse, wait for the rear camera to show, then put back into drive and hit "front camera button". This will result in the camera showing for 1-3 seconds before intermittently/randomly stopping which can result in me crashing into something. *When pressing the camera a second time "180 degree split view "no longer works. Scenario 3 - After going above 6mph, then only way to get the camera to work is to put the car in reverse, wait for the rear camera to show, select zoom "+" button, then put back into drive and hit "front camera button". This will result in the camera showing for 1-3 seconds before intermittently/randomly stopping which can result in me crashing into something. *When pressing the camera a second time "180 degree split view "no longer works. https://youtu.be/gyRpgPLvsfc Ford Sync Case Number - Camera - [XXX] CRM:0745245 Ford Dealership - Customer [XXX]4; Workorder [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11466061
Recall Date: May 25, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I do not believe that the horn is sufficiently loud enough to perform it's intended purpose. Especially with the ambient noise of traveling at highway speeds.
Corrective Action:
I do not believe that the horn is sufficiently loud enough to perform it's intended purpose. Especially with the ambient noise of traveling at highway speeds.
Additional Notes:
I do not believe that the horn is sufficiently loud enough to perform it's intended purpose. Especially with the ambient noise of traveling at highway speeds.
Mfg Campaign: 11461392
Recall Date: Apr 19, 2022
Ford Motor Company
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2021 Ford Edge. The contact stated while driving at 5 MPH and approaching a traffic light, she heard a loud popping sound. The contact looked up and noticed that the sunroof glass had shattered and the shattered pieces were beginning to fall inside the vehicle. The contact closed the shade guard and veered to the side of the road. Upon inspecting the vehicle, the contact could not determine the cause of the failure. The vehicle was taken to the dealer who informed the contact that they would need to investigate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 800.
Corrective Action:
The contact owns a 2021 Ford Edge. The contact stated while driving at 5 MPH and approaching a traffic light, she heard a loud popping sound. The contact looked up and noticed that the sunroof glass had shattered and the shattered pieces were beginning to fall inside the vehicle. The contact closed the shade guard and veered to the side of the road. Upon inspecting the vehicle, the contact could not determine the cause of the failure. The vehicle was taken to the dealer who informed the contact that they would need to investigate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 800.
Additional Notes:
The contact owns a 2021 Ford Edge. The contact stated while driving at 5 MPH and approaching a traffic light, she heard a loud popping sound. The contact looked up and noticed that the sunroof glass had shattered and the shattered pieces were beginning to fall inside the vehicle. The contact closed the shade guard and veered to the side of the road. Upon inspecting the vehicle, the contact could not determine the cause of the failure. The vehicle was taken to the dealer who informed the contact that they would need to investigate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 800.
Mfg Campaign: 11458331
Recall Date: Mar 25, 2022
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Hi The main screen just goes blank or partially corrupted, so I have no access to the rear camera or main controls on the panel
Corrective Action:
Hi The main screen just goes blank or partially corrupted, so I have no access to the rear camera or main controls on the panel
Additional Notes:
Hi The main screen just goes blank or partially corrupted, so I have no access to the rear camera or main controls on the panel
Mfg Campaign: 11457218
Recall Date: Mar 18, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The contact owns a 2021 Ford Edge. The contact stated while his wife was driving the vehicle at 35 MPH, a vehicle abruptly stopped in front of her which caused her to rear-end the vehicle. The air bags did not deploy upon impact. The contact nor the other driver were injured in the accident. A police report was filed. The contact arrived at the scene, tied a strap to the hood of the vehicle, and drove the vehicle home. The contact stated that the forward collision avoidance feature failed to operate as needed on the vehicle. The contact was able to drive the vehicle to a dealer where it remained in their possession. The manufacturer had been notified and offered no assistance in relation to the failure. The vehicle had yet to be repaired. The failure mileage was 400.
Corrective Action:
The contact owns a 2021 Ford Edge. The contact stated while his wife was driving the vehicle at 35 MPH, a vehicle abruptly stopped in front of her which caused her to rear-end the vehicle. The air bags did not deploy upon impact. The contact nor the other driver were injured in the accident. A police report was filed. The contact arrived at the scene, tied a strap to the hood of the vehicle, and drove the vehicle home. The contact stated that the forward collision avoidance feature failed to operate as needed on the vehicle. The contact was able to drive the vehicle to a dealer where it remained in their possession. The manufacturer had been notified and offered no assistance in relation to the failure. The vehicle had yet to be repaired. The failure mileage was 400.
Additional Notes:
The contact owns a 2021 Ford Edge. The contact stated while his wife was driving the vehicle at 35 MPH, a vehicle abruptly stopped in front of her which caused her to rear-end the vehicle. The air bags did not deploy upon impact. The contact nor the other driver were injured in the accident. A police report was filed. The contact arrived at the scene, tied a strap to the hood of the vehicle, and drove the vehicle home. The contact stated that the forward collision avoidance feature failed to operate as needed on the vehicle. The contact was able to drive the vehicle to a dealer where it remained in their possession. The manufacturer had been notified and offered no assistance in relation to the failure. The vehicle had yet to be repaired. The failure mileage was 400.
Mfg Campaign: 11441031
Recall Date: Nov 19, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:HORN
Potential Consequences:
Horn is hard to hear.
Corrective Action:
Horn is hard to hear.
Additional Notes:
Horn is hard to hear.
Mfg Campaign: 11423419
Recall Date: Jul 4, 2021
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
I started my Edge and the airbag light was on,a/c did not work and the seat moved back by itself.Windows would not roll down
Corrective Action:
I started my Edge and the airbag light was on,a/c did not work and the seat moved back by itself.Windows would not roll down
Additional Notes:
I started my Edge and the airbag light was on,a/c did not work and the seat moved back by itself.Windows would not roll down
Mfg Campaign: 11419644
Recall Date: Jun 4, 2021
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