Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 Ford Escape vehicles. The driver's knee airbag modules installed in these vehicles were produced without the inflator gas generant material, and, as a result, the air bags may not inflate properly in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C11
Recall Date: Jun 26, 2017
Consumer Complaints
1K ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING AT HIGHWAY SPEEDS (ROUGHLY 70 MPH) MY VEHICLE COMPLETELY TURNED OFF WITH NO WARNING AND SAID "ENGINE FAULT. SERVICE NOW". BY THE GRACE OF GOD I DID NOT GET REAR ENDED. I SUCCESSFULLY RESTARTED THE VEHICLE AND MADE IT HOME. THE SAME THING HAPPENED THE NEXT MORNING, THIS TIME ON CITY STREETS GOING ROUGHLY 20 MPH DURING RUSH HOUR. AGAINST, I WAS BEYOND LUCKY TO HAVE NOT GOTTEN INJURED OR WORSE AND THERE WAS NO WARNING AGAIN.
Corrective Action:
WHILE DRIVING AT HIGHWAY SPEEDS (ROUGHLY 70 MPH) MY VEHICLE COMPLETELY TURNED OFF WITH NO WARNING AND SAID "ENGINE FAULT. SERVICE NOW". BY THE GRACE OF GOD I DID NOT GET REAR ENDED. I SUCCESSFULLY RESTARTED THE VEHICLE AND MADE IT HOME. THE SAME THING HAPPENED THE NEXT MORNING, THIS TIME ON CITY STREETS GOING ROUGHLY 20 MPH DURING RUSH HOUR. AGAINST, I WAS BEYOND LUCKY TO HAVE NOT GOTTEN INJURED OR WORSE AND THERE WAS NO WARNING AGAIN.
Additional Notes:
WHILE DRIVING AT HIGHWAY SPEEDS (ROUGHLY 70 MPH) MY VEHICLE COMPLETELY TURNED OFF WITH NO WARNING AND SAID "ENGINE FAULT. SERVICE NOW". BY THE GRACE OF GOD I DID NOT GET REAR ENDED. I SUCCESSFULLY RESTARTED THE VEHICLE AND MADE IT HOME. THE SAME THING HAPPENED THE NEXT MORNING, THIS TIME ON CITY STREETS GOING ROUGHLY 20 MPH DURING RUSH HOUR. AGAINST, I WAS BEYOND LUCKY TO HAVE NOT GOTTEN INJURED OR WORSE AND THERE WAS NO WARNING AGAIN.
Mfg Campaign: 10905598
Recall Date: Sep 11, 2016
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING AT HIGHWAY SPEEDS (ROUGHLY 70 MPH) MY VEHICLE COMPLETELY TURNED OFF WITH NO WARNING AND SAID "ENGINE FAULT. SERVICE NOW". BY THE GRACE OF GOD I DID NOT GET REAR ENDED. I SUCCESSFULLY RESTARTED THE VEHICLE AND MADE IT HOME. THE SAME THING HAPPENED THE NEXT MORNING, THIS TIME ON CITY STREETS GOING ROUGHLY 20 MPH DURING RUSH HOUR. AGAINST, I WAS BEYOND LUCKY TO HAVE NOT GOTTEN INJURED OR WORSE AND THERE WAS NO WARNING AGAIN.
Corrective Action:
WHILE DRIVING AT HIGHWAY SPEEDS (ROUGHLY 70 MPH) MY VEHICLE COMPLETELY TURNED OFF WITH NO WARNING AND SAID "ENGINE FAULT. SERVICE NOW". BY THE GRACE OF GOD I DID NOT GET REAR ENDED. I SUCCESSFULLY RESTARTED THE VEHICLE AND MADE IT HOME. THE SAME THING HAPPENED THE NEXT MORNING, THIS TIME ON CITY STREETS GOING ROUGHLY 20 MPH DURING RUSH HOUR. AGAINST, I WAS BEYOND LUCKY TO HAVE NOT GOTTEN INJURED OR WORSE AND THERE WAS NO WARNING AGAIN.
Additional Notes:
WHILE DRIVING AT HIGHWAY SPEEDS (ROUGHLY 70 MPH) MY VEHICLE COMPLETELY TURNED OFF WITH NO WARNING AND SAID "ENGINE FAULT. SERVICE NOW". BY THE GRACE OF GOD I DID NOT GET REAR ENDED. I SUCCESSFULLY RESTARTED THE VEHICLE AND MADE IT HOME. THE SAME THING HAPPENED THE NEXT MORNING, THIS TIME ON CITY STREETS GOING ROUGHLY 20 MPH DURING RUSH HOUR. AGAINST, I WAS BEYOND LUCKY TO HAVE NOT GOTTEN INJURED OR WORSE AND THERE WAS NO WARNING AGAIN.
Mfg Campaign: 10905598
Recall Date: Sep 11, 2016
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD ESCAPE. WHILE ATTEMPTING TO BRAKE IN DIFFERENT WEATHER CONDITIONS, THE BRAKES MADE AN ABNORMAL SQUEAKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 11/01/16*LJ THE CONSUMER STATED WHEN MAKING SHARP LEFT TURNS, THE BRAKES MADE A LOUD SQUEAKING NOISE. ALSO, THERE WAS A SCRAPING ROUGH FEELING WHEN THE BRAKE WAS APPLIED. UPDATED 12/13/16.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD ESCAPE. WHILE ATTEMPTING TO BRAKE IN DIFFERENT WEATHER CONDITIONS, THE BRAKES MADE AN ABNORMAL SQUEAKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 11/01/16*LJ THE CONSUMER STATED WHEN MAKING SHARP LEFT TURNS, THE BRAKES MADE A LOUD SQUEAKING NOISE. ALSO, THERE WAS A SCRAPING ROUGH FEELING WHEN THE BRAKE WAS APPLIED. UPDATED 12/13/16.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD ESCAPE. WHILE ATTEMPTING TO BRAKE IN DIFFERENT WEATHER CONDITIONS, THE BRAKES MADE AN ABNORMAL SQUEAKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 11/01/16*LJ THE CONSUMER STATED WHEN MAKING SHARP LEFT TURNS, THE BRAKES MADE A LOUD SQUEAKING NOISE. ALSO, THERE WAS A SCRAPING ROUGH FEELING WHEN THE BRAKE WAS APPLIED. UPDATED 12/13/16.*JB
Mfg Campaign: 10904404
Recall Date: Sep 7, 2016
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD ESCAPE. THE CONTACT STATED THAT AFTER THE AIR CONDITIONER WAS ACTIVATED, THE DASHBOARD VIBRATED AND AN ABNORMAL NOISE EMITTED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THERE WAS AN HOLE FROM WHICH RODENTS ENTERED AND DESTROYED THE FAN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,900. THE VIN WAS NOT PROVIDED. UPDATED 10/13/16*LJ *TR
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD ESCAPE. THE CONTACT STATED THAT AFTER THE AIR CONDITIONER WAS ACTIVATED, THE DASHBOARD VIBRATED AND AN ABNORMAL NOISE EMITTED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THERE WAS AN HOLE FROM WHICH RODENTS ENTERED AND DESTROYED THE FAN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,900. THE VIN WAS NOT PROVIDED. UPDATED 10/13/16*LJ *TR
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD ESCAPE. THE CONTACT STATED THAT AFTER THE AIR CONDITIONER WAS ACTIVATED, THE DASHBOARD VIBRATED AND AN ABNORMAL NOISE EMITTED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THERE WAS AN HOLE FROM WHICH RODENTS ENTERED AND DESTROYED THE FAN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,900. THE VIN WAS NOT PROVIDED. UPDATED 10/13/16*LJ *TR
Mfg Campaign: 10898897
Recall Date: Aug 26, 2016
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
ON MAY 6, 2016 WE PURCHASED A 2016 FORD ESCAPE TITANIUM 2.0 AWD. ON 6/22/16 I BROUGHT THE VEHICLE IN FOR SERVICE DUE TO A SHUDDERING WHEN THE CAR IS SHIFTED FROM REVERSE TO DRIVE AND GAS IS APPLIED. THE SERVICE DEPARTMENT OF SEYMOUR FORD OF JACKSON , MI, WHO HAVE BEEN VERY HELPFUL, PERFORMED A REPROGRAM OF THE PCM. ON 8/15/16 I BROUGHT THE VEHICLE IN WITH THE SAME SHUDDERING COMPLAINT. SEYMOUR PHONED THE FORD HOT LINE TO ASCERTAIN IF THERE WERE ANY ADDITIONAL RECALLS. SEYMOUR WAS ADVISED BY FORD TO COMPARE LIKE VEHICLES ON THEIR LOT. THEY TESTED A 2015 AND 2017 ESCAPE "BOTH HAD SAME ISSUE" . I WAS INFORMED BY THE SERVICE DEPARTMENT TO BE SURE TO KEEP MY FOOT ON THE BRAKE WHEN SHIFTING FROM REVERSE TO DRIVE AND WAIT FOR THE GEAR TO ENGAGE THAN ACCELERATE. I FOUND UNDER COMPLAINTS.COM OTHER OWNERS THROUGHOUT THE US WHO HAVE MADE THE SAME COMPLAINT. ONE HAS EVEN HAD FORD ACKNOWLEDGE THERE IS A PROBLEM AND THEY ARE WORKING ON IT. I INFORMED THE SERVICE DEPARTMENT THAT I UNDERSTAND THEY DID NOT BUILD THE CAR; HOWEVER, IF THIS CONTINUES TO OCCUR I WOULD BE BACK. THEY INFORMED ME THEY WERE THERE FOR ME. THAT SAID IT APPEARS EITHER FORD IS NOT TELLING THEIR DEALERS THERE IS A PROBLEM AND OR THEY ARE TELLING THEIR DEALERS TO STONEWALL. EITHER WAY FORD SHOULD AT LEAST MAKE IT KNOWN TO THE DEALERS AND THE OWNERS OF THE VEHICLES THAT THERE IS A PROBLEM AND THEY ARE WORKING ON A SOLUTION. WE PAID GOOD MONEY FOR THE CAR AND WE ARE RETIRED ON A FIXED INCOME, ALTHOUGH WE ARE UNDER WARRANTY, I DO NOT WANT TO BE CONSTANTLY GOING TO THE SERVICE DEPARTMENT TO HAVE THE CAR LOOKED AT WITH THE SAME RESULTS. THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER. *TR
Corrective Action:
ON MAY 6, 2016 WE PURCHASED A 2016 FORD ESCAPE TITANIUM 2.0 AWD. ON 6/22/16 I BROUGHT THE VEHICLE IN FOR SERVICE DUE TO A SHUDDERING WHEN THE CAR IS SHIFTED FROM REVERSE TO DRIVE AND GAS IS APPLIED. THE SERVICE DEPARTMENT OF SEYMOUR FORD OF JACKSON , MI, WHO HAVE BEEN VERY HELPFUL, PERFORMED A REPROGRAM OF THE PCM. ON 8/15/16 I BROUGHT THE VEHICLE IN WITH THE SAME SHUDDERING COMPLAINT. SEYMOUR PHONED THE FORD HOT LINE TO ASCERTAIN IF THERE WERE ANY ADDITIONAL RECALLS. SEYMOUR WAS ADVISED BY FORD TO COMPARE LIKE VEHICLES ON THEIR LOT. THEY TESTED A 2015 AND 2017 ESCAPE "BOTH HAD SAME ISSUE" . I WAS INFORMED BY THE SERVICE DEPARTMENT TO BE SURE TO KEEP MY FOOT ON THE BRAKE WHEN SHIFTING FROM REVERSE TO DRIVE AND WAIT FOR THE GEAR TO ENGAGE THAN ACCELERATE. I FOUND UNDER COMPLAINTS.COM OTHER OWNERS THROUGHOUT THE US WHO HAVE MADE THE SAME COMPLAINT. ONE HAS EVEN HAD FORD ACKNOWLEDGE THERE IS A PROBLEM AND THEY ARE WORKING ON IT. I INFORMED THE SERVICE DEPARTMENT THAT I UNDERSTAND THEY DID NOT BUILD THE CAR; HOWEVER, IF THIS CONTINUES TO OCCUR I WOULD BE BACK. THEY INFORMED ME THEY WERE THERE FOR ME. THAT SAID IT APPEARS EITHER FORD IS NOT TELLING THEIR DEALERS THERE IS A PROBLEM AND OR THEY ARE TELLING THEIR DEALERS TO STONEWALL. EITHER WAY FORD SHOULD AT LEAST MAKE IT KNOWN TO THE DEALERS AND THE OWNERS OF THE VEHICLES THAT THERE IS A PROBLEM AND THEY ARE WORKING ON A SOLUTION. WE PAID GOOD MONEY FOR THE CAR AND WE ARE RETIRED ON A FIXED INCOME, ALTHOUGH WE ARE UNDER WARRANTY, I DO NOT WANT TO BE CONSTANTLY GOING TO THE SERVICE DEPARTMENT TO HAVE THE CAR LOOKED AT WITH THE SAME RESULTS. THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER. *TR
Additional Notes:
ON MAY 6, 2016 WE PURCHASED A 2016 FORD ESCAPE TITANIUM 2.0 AWD. ON 6/22/16 I BROUGHT THE VEHICLE IN FOR SERVICE DUE TO A SHUDDERING WHEN THE CAR IS SHIFTED FROM REVERSE TO DRIVE AND GAS IS APPLIED. THE SERVICE DEPARTMENT OF SEYMOUR FORD OF JACKSON , MI, WHO HAVE BEEN VERY HELPFUL, PERFORMED A REPROGRAM OF THE PCM. ON 8/15/16 I BROUGHT THE VEHICLE IN WITH THE SAME SHUDDERING COMPLAINT. SEYMOUR PHONED THE FORD HOT LINE TO ASCERTAIN IF THERE WERE ANY ADDITIONAL RECALLS. SEYMOUR WAS ADVISED BY FORD TO COMPARE LIKE VEHICLES ON THEIR LOT. THEY TESTED A 2015 AND 2017 ESCAPE "BOTH HAD SAME ISSUE" . I WAS INFORMED BY THE SERVICE DEPARTMENT TO BE SURE TO KEEP MY FOOT ON THE BRAKE WHEN SHIFTING FROM REVERSE TO DRIVE AND WAIT FOR THE GEAR TO ENGAGE THAN ACCELERATE. I FOUND UNDER COMPLAINTS.COM OTHER OWNERS THROUGHOUT THE US WHO HAVE MADE THE SAME COMPLAINT. ONE HAS EVEN HAD FORD ACKNOWLEDGE THERE IS A PROBLEM AND THEY ARE WORKING ON IT. I INFORMED THE SERVICE DEPARTMENT THAT I UNDERSTAND THEY DID NOT BUILD THE CAR; HOWEVER, IF THIS CONTINUES TO OCCUR I WOULD BE BACK. THEY INFORMED ME THEY WERE THERE FOR ME. THAT SAID IT APPEARS EITHER FORD IS NOT TELLING THEIR DEALERS THERE IS A PROBLEM AND OR THEY ARE TELLING THEIR DEALERS TO STONEWALL. EITHER WAY FORD SHOULD AT LEAST MAKE IT KNOWN TO THE DEALERS AND THE OWNERS OF THE VEHICLES THAT THERE IS A PROBLEM AND THEY ARE WORKING ON A SOLUTION. WE PAID GOOD MONEY FOR THE CAR AND WE ARE RETIRED ON A FIXED INCOME, ALTHOUGH WE ARE UNDER WARRANTY, I DO NOT WANT TO BE CONSTANTLY GOING TO THE SERVICE DEPARTMENT TO HAVE THE CAR LOOKED AT WITH THE SAME RESULTS. THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER. *TR
Mfg Campaign: 10896161
Recall Date: Aug 15, 2016
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
LSUDDEN COMPLETE LOSS OF POWER UNEXPECTEDLY DRIVING AT LOW OR HIGH SPEED. RUFF RUNNING WITHOUT ABILITY TO ACCELERATE. WARING MESSAGE OF "HILL ASSIT" NOT ACTIVATED. VERY DANGEROUS SENARIO WHILE ON INTERSTATE. OCCURRED 3 (THREE) TIMES IN 2 DAYS. CAR WAS A HERTZ RENTAL CAR AND I WAS TOLD, AFTER COMPAINING THAT REQUESTED CAR WAS NOT AVAILABLE, THAT THIS CAR IS BETTER AND MORE RELIABLE THAN MY REQUESTED TOYOTA RAV 4. THINKING BACK IT'S AS IF THEY KNEW ABOUT THE ESCAPE'S LIABILITY.
Corrective Action:
LSUDDEN COMPLETE LOSS OF POWER UNEXPECTEDLY DRIVING AT LOW OR HIGH SPEED. RUFF RUNNING WITHOUT ABILITY TO ACCELERATE. WARING MESSAGE OF "HILL ASSIT" NOT ACTIVATED. VERY DANGEROUS SENARIO WHILE ON INTERSTATE. OCCURRED 3 (THREE) TIMES IN 2 DAYS. CAR WAS A HERTZ RENTAL CAR AND I WAS TOLD, AFTER COMPAINING THAT REQUESTED CAR WAS NOT AVAILABLE, THAT THIS CAR IS BETTER AND MORE RELIABLE THAN MY REQUESTED TOYOTA RAV 4. THINKING BACK IT'S AS IF THEY KNEW ABOUT THE ESCAPE'S LIABILITY.
Additional Notes:
LSUDDEN COMPLETE LOSS OF POWER UNEXPECTEDLY DRIVING AT LOW OR HIGH SPEED. RUFF RUNNING WITHOUT ABILITY TO ACCELERATE. WARING MESSAGE OF "HILL ASSIT" NOT ACTIVATED. VERY DANGEROUS SENARIO WHILE ON INTERSTATE. OCCURRED 3 (THREE) TIMES IN 2 DAYS. CAR WAS A HERTZ RENTAL CAR AND I WAS TOLD, AFTER COMPAINING THAT REQUESTED CAR WAS NOT AVAILABLE, THAT THIS CAR IS BETTER AND MORE RELIABLE THAN MY REQUESTED TOYOTA RAV 4. THINKING BACK IT'S AS IF THEY KNEW ABOUT THE ESCAPE'S LIABILITY.
Mfg Campaign: 10894417
Recall Date: Aug 9, 2016
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
LSUDDEN COMPLETE LOSS OF POWER UNEXPECTEDLY DRIVING AT LOW OR HIGH SPEED. RUFF RUNNING WITHOUT ABILITY TO ACCELERATE. WARING MESSAGE OF "HILL ASSIT" NOT ACTIVATED. VERY DANGEROUS SENARIO WHILE ON INTERSTATE. OCCURRED 3 (THREE) TIMES IN 2 DAYS. CAR WAS A HERTZ RENTAL CAR AND I WAS TOLD, AFTER COMPAINING THAT REQUESTED CAR WAS NOT AVAILABLE, THAT THIS CAR IS BETTER AND MORE RELIABLE THAN MY REQUESTED TOYOTA RAV 4. THINKING BACK IT'S AS IF THEY KNEW ABOUT THE ESCAPE'S LIABILITY.
Corrective Action:
LSUDDEN COMPLETE LOSS OF POWER UNEXPECTEDLY DRIVING AT LOW OR HIGH SPEED. RUFF RUNNING WITHOUT ABILITY TO ACCELERATE. WARING MESSAGE OF "HILL ASSIT" NOT ACTIVATED. VERY DANGEROUS SENARIO WHILE ON INTERSTATE. OCCURRED 3 (THREE) TIMES IN 2 DAYS. CAR WAS A HERTZ RENTAL CAR AND I WAS TOLD, AFTER COMPAINING THAT REQUESTED CAR WAS NOT AVAILABLE, THAT THIS CAR IS BETTER AND MORE RELIABLE THAN MY REQUESTED TOYOTA RAV 4. THINKING BACK IT'S AS IF THEY KNEW ABOUT THE ESCAPE'S LIABILITY.
Additional Notes:
LSUDDEN COMPLETE LOSS OF POWER UNEXPECTEDLY DRIVING AT LOW OR HIGH SPEED. RUFF RUNNING WITHOUT ABILITY TO ACCELERATE. WARING MESSAGE OF "HILL ASSIT" NOT ACTIVATED. VERY DANGEROUS SENARIO WHILE ON INTERSTATE. OCCURRED 3 (THREE) TIMES IN 2 DAYS. CAR WAS A HERTZ RENTAL CAR AND I WAS TOLD, AFTER COMPAINING THAT REQUESTED CAR WAS NOT AVAILABLE, THAT THIS CAR IS BETTER AND MORE RELIABLE THAN MY REQUESTED TOYOTA RAV 4. THINKING BACK IT'S AS IF THEY KNEW ABOUT THE ESCAPE'S LIABILITY.
Mfg Campaign: 10894417
Recall Date: Aug 9, 2016
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I PURCHASED A 2016 FORD ESCAPE IN JANUARY 2016 ON 8-2-16 I WAS ON MY WAY TO WORK ALL OF A SUDDEN MY CAR SLOWED DOWN IN TRAFFIC A THEN STOPPED. MAKE A LONG STORY SHORT I MADE IT TO WORK FORD SENT A TOW TRUCK TO MY JOB TO PICK UP ME AND MY TRUCK
Corrective Action:
I PURCHASED A 2016 FORD ESCAPE IN JANUARY 2016 ON 8-2-16 I WAS ON MY WAY TO WORK ALL OF A SUDDEN MY CAR SLOWED DOWN IN TRAFFIC A THEN STOPPED. MAKE A LONG STORY SHORT I MADE IT TO WORK FORD SENT A TOW TRUCK TO MY JOB TO PICK UP ME AND MY TRUCK
Additional Notes:
I PURCHASED A 2016 FORD ESCAPE IN JANUARY 2016 ON 8-2-16 I WAS ON MY WAY TO WORK ALL OF A SUDDEN MY CAR SLOWED DOWN IN TRAFFIC A THEN STOPPED. MAKE A LONG STORY SHORT I MADE IT TO WORK FORD SENT A TOW TRUCK TO MY JOB TO PICK UP ME AND MY TRUCK
Mfg Campaign: 10893830
Recall Date: Aug 7, 2016
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
WAS DRIVING VEHICLE AT 35 MPH THEN ENGINE DIED, SERVICE ENGINE NOW LIGHT CAME ON, MESSAGE CENTER SAID CONTACT DEALER. RESTARTED AFTER PUT IN PARK. CHECKED FOR CODES WITH GENERIC SCAN TOOL, OBD2 CODE P2112 IN MEMORY. CONTACTED DEALER PURCHASED FROM FOR SERVICE. WAS TOLD NO CODES, BUT BATTERY HAD BEEN DISCONNECTED, CLOCK WAS RESET AND ALL RADIO PRESETS ERASED AND BLUETOOTH ERASED.
Corrective Action:
WAS DRIVING VEHICLE AT 35 MPH THEN ENGINE DIED, SERVICE ENGINE NOW LIGHT CAME ON, MESSAGE CENTER SAID CONTACT DEALER. RESTARTED AFTER PUT IN PARK. CHECKED FOR CODES WITH GENERIC SCAN TOOL, OBD2 CODE P2112 IN MEMORY. CONTACTED DEALER PURCHASED FROM FOR SERVICE. WAS TOLD NO CODES, BUT BATTERY HAD BEEN DISCONNECTED, CLOCK WAS RESET AND ALL RADIO PRESETS ERASED AND BLUETOOTH ERASED.
Additional Notes:
WAS DRIVING VEHICLE AT 35 MPH THEN ENGINE DIED, SERVICE ENGINE NOW LIGHT CAME ON, MESSAGE CENTER SAID CONTACT DEALER. RESTARTED AFTER PUT IN PARK. CHECKED FOR CODES WITH GENERIC SCAN TOOL, OBD2 CODE P2112 IN MEMORY. CONTACTED DEALER PURCHASED FROM FOR SERVICE. WAS TOLD NO CODES, BUT BATTERY HAD BEEN DISCONNECTED, CLOCK WAS RESET AND ALL RADIO PRESETS ERASED AND BLUETOOTH ERASED.
Mfg Campaign: 10892299
Recall Date: Aug 1, 2016
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WAS DRIVING VEHICLE AT 35 MPH THEN ENGINE DIED, SERVICE ENGINE NOW LIGHT CAME ON, MESSAGE CENTER SAID CONTACT DEALER. RESTARTED AFTER PUT IN PARK. CHECKED FOR CODES WITH GENERIC SCAN TOOL, OBD2 CODE P2112 IN MEMORY. CONTACTED DEALER PURCHASED FROM FOR SERVICE. WAS TOLD NO CODES, BUT BATTERY HAD BEEN DISCONNECTED, CLOCK WAS RESET AND ALL RADIO PRESETS ERASED AND BLUETOOTH ERASED.
Corrective Action:
WAS DRIVING VEHICLE AT 35 MPH THEN ENGINE DIED, SERVICE ENGINE NOW LIGHT CAME ON, MESSAGE CENTER SAID CONTACT DEALER. RESTARTED AFTER PUT IN PARK. CHECKED FOR CODES WITH GENERIC SCAN TOOL, OBD2 CODE P2112 IN MEMORY. CONTACTED DEALER PURCHASED FROM FOR SERVICE. WAS TOLD NO CODES, BUT BATTERY HAD BEEN DISCONNECTED, CLOCK WAS RESET AND ALL RADIO PRESETS ERASED AND BLUETOOTH ERASED.
Additional Notes:
WAS DRIVING VEHICLE AT 35 MPH THEN ENGINE DIED, SERVICE ENGINE NOW LIGHT CAME ON, MESSAGE CENTER SAID CONTACT DEALER. RESTARTED AFTER PUT IN PARK. CHECKED FOR CODES WITH GENERIC SCAN TOOL, OBD2 CODE P2112 IN MEMORY. CONTACTED DEALER PURCHASED FROM FOR SERVICE. WAS TOLD NO CODES, BUT BATTERY HAD BEEN DISCONNECTED, CLOCK WAS RESET AND ALL RADIO PRESETS ERASED AND BLUETOOTH ERASED.
Mfg Campaign: 10892299
Recall Date: Aug 1, 2016
Ford Motor Company
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I WAS CRUISING AT ABOUT 35-40MPH ON CITY STREET. SUDDENLY THE MOTOR PRACTICALLY QUIT. THE VEHICLE IMMEDIATELY SLOWED DOWN TO ABOUT 5 MPH. THE "STABILITY CONTROL" WARNING LIGHT CAME ON. LUCKILY, THERE WERE NO VEHICLES BEHIND ME ON THAT 9:20 PM SUNDAY 7/24. THE PROBLEM WAS SOLVED AFTER DOING WHAT THE MANUAL ADVISED: TURN OFF THE MOTOR, RESTART (AFTER A FEW MINUTE AT LEAST, I FOUND OUT). THE NEXT MORNING AND AFTER STARTING THE MOTOR, THE CHECK ENGINE LIGHT CAME ON. I HAD FORD DEALERSHIP CHECK THE VEHICLE THAT MORNING.
Corrective Action:
I WAS CRUISING AT ABOUT 35-40MPH ON CITY STREET. SUDDENLY THE MOTOR PRACTICALLY QUIT. THE VEHICLE IMMEDIATELY SLOWED DOWN TO ABOUT 5 MPH. THE "STABILITY CONTROL" WARNING LIGHT CAME ON. LUCKILY, THERE WERE NO VEHICLES BEHIND ME ON THAT 9:20 PM SUNDAY 7/24. THE PROBLEM WAS SOLVED AFTER DOING WHAT THE MANUAL ADVISED: TURN OFF THE MOTOR, RESTART (AFTER A FEW MINUTE AT LEAST, I FOUND OUT). THE NEXT MORNING AND AFTER STARTING THE MOTOR, THE CHECK ENGINE LIGHT CAME ON. I HAD FORD DEALERSHIP CHECK THE VEHICLE THAT MORNING.
Additional Notes:
I WAS CRUISING AT ABOUT 35-40MPH ON CITY STREET. SUDDENLY THE MOTOR PRACTICALLY QUIT. THE VEHICLE IMMEDIATELY SLOWED DOWN TO ABOUT 5 MPH. THE "STABILITY CONTROL" WARNING LIGHT CAME ON. LUCKILY, THERE WERE NO VEHICLES BEHIND ME ON THAT 9:20 PM SUNDAY 7/24. THE PROBLEM WAS SOLVED AFTER DOING WHAT THE MANUAL ADVISED: TURN OFF THE MOTOR, RESTART (AFTER A FEW MINUTE AT LEAST, I FOUND OUT). THE NEXT MORNING AND AFTER STARTING THE MOTOR, THE CHECK ENGINE LIGHT CAME ON. I HAD FORD DEALERSHIP CHECK THE VEHICLE THAT MORNING.
Mfg Campaign: 10889238
Recall Date: Jul 28, 2016
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
STEERING ASSIST FAILURE. NO WARNING SIGNS OR ANYTHING. COMPLETE LOSS OF STEERING WITH ONLY 1186 MILES ON THE CAR. OWNED IT LESS THAN 2 MONTHS.
Corrective Action:
STEERING ASSIST FAILURE. NO WARNING SIGNS OR ANYTHING. COMPLETE LOSS OF STEERING WITH ONLY 1186 MILES ON THE CAR. OWNED IT LESS THAN 2 MONTHS.
Additional Notes:
STEERING ASSIST FAILURE. NO WARNING SIGNS OR ANYTHING. COMPLETE LOSS OF STEERING WITH ONLY 1186 MILES ON THE CAR. OWNED IT LESS THAN 2 MONTHS.
Mfg Campaign: 10888128
Recall Date: Jul 25, 2016
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WANT TO REPORT A LIFE/HEALTH SAFETY ISSUE FOR A VEHICLE THAT I RENTED AT REAGAN NATIONAL AIRPORT ON 17 JULY 2016 AND RETURNED THE VEHICLE ON 20 JULY 2016. THE VEHICLE THAT WE RENTED IS A 2016 FORD ESCAPE RED, PLATE NUMBER NC EAL2306 AND BUDGET CAR NUMBER 45880623. WE ONLY DROVE THE CAR ON SUNDAY THE 17TH THREE OF THE FOUR OCCUPANTS HAD THE FOLLOWING SYMPTOMS: HEADACHE, DIZZINESS, AND NAUSEA AFTER ONLY A FEW MINUTES IN THE CAR WITH THE A/C ON IN RE-CIRCULATION MODE. THE REASON I REMEMBER THIS DETAIL IS THAT THE TEMPERATURES WERE VERY HOT AND WE WERE TRYING TO KEEP THE CAR COOL INSIDE AS THE VEHCILE HAS BLACK LEATHER SEATS. WE STOPPED BY A RESTAURANT FOR LUNCH AND MY WIFE THOUGHT SHE HAD SOME BAD FOOD. SHE HAD SEVERE NAUSEA, HEADACHE, AND OTHER UPPER RESPIRATORY SYMPTOMS. OUR DAUGHTER HAD SIMILAR SYMPTOMS. I HAD SINUS DRAINAGE, A HEADACHE AND DIZZINESS. WE WENT OUT LATER IN THE DAY TO CHECK THE ROUTE FOR OUR DAUGHTER'S VOLLEYBALL CAMP AND WE'RE IN THE CAR FOR APPROXIMATELY AN HOUR AND A HALF. SAME SYMPTOMS OCCURRED WITH THREE OF FOUR OCCUPANTS.
Corrective Action:
I WANT TO REPORT A LIFE/HEALTH SAFETY ISSUE FOR A VEHICLE THAT I RENTED AT REAGAN NATIONAL AIRPORT ON 17 JULY 2016 AND RETURNED THE VEHICLE ON 20 JULY 2016. THE VEHICLE THAT WE RENTED IS A 2016 FORD ESCAPE RED, PLATE NUMBER NC EAL2306 AND BUDGET CAR NUMBER 45880623. WE ONLY DROVE THE CAR ON SUNDAY THE 17TH THREE OF THE FOUR OCCUPANTS HAD THE FOLLOWING SYMPTOMS: HEADACHE, DIZZINESS, AND NAUSEA AFTER ONLY A FEW MINUTES IN THE CAR WITH THE A/C ON IN RE-CIRCULATION MODE. THE REASON I REMEMBER THIS DETAIL IS THAT THE TEMPERATURES WERE VERY HOT AND WE WERE TRYING TO KEEP THE CAR COOL INSIDE AS THE VEHCILE HAS BLACK LEATHER SEATS. WE STOPPED BY A RESTAURANT FOR LUNCH AND MY WIFE THOUGHT SHE HAD SOME BAD FOOD. SHE HAD SEVERE NAUSEA, HEADACHE, AND OTHER UPPER RESPIRATORY SYMPTOMS. OUR DAUGHTER HAD SIMILAR SYMPTOMS. I HAD SINUS DRAINAGE, A HEADACHE AND DIZZINESS. WE WENT OUT LATER IN THE DAY TO CHECK THE ROUTE FOR OUR DAUGHTER'S VOLLEYBALL CAMP AND WE'RE IN THE CAR FOR APPROXIMATELY AN HOUR AND A HALF. SAME SYMPTOMS OCCURRED WITH THREE OF FOUR OCCUPANTS.
Additional Notes:
I WANT TO REPORT A LIFE/HEALTH SAFETY ISSUE FOR A VEHICLE THAT I RENTED AT REAGAN NATIONAL AIRPORT ON 17 JULY 2016 AND RETURNED THE VEHICLE ON 20 JULY 2016. THE VEHICLE THAT WE RENTED IS A 2016 FORD ESCAPE RED, PLATE NUMBER NC EAL2306 AND BUDGET CAR NUMBER 45880623. WE ONLY DROVE THE CAR ON SUNDAY THE 17TH THREE OF THE FOUR OCCUPANTS HAD THE FOLLOWING SYMPTOMS: HEADACHE, DIZZINESS, AND NAUSEA AFTER ONLY A FEW MINUTES IN THE CAR WITH THE A/C ON IN RE-CIRCULATION MODE. THE REASON I REMEMBER THIS DETAIL IS THAT THE TEMPERATURES WERE VERY HOT AND WE WERE TRYING TO KEEP THE CAR COOL INSIDE AS THE VEHCILE HAS BLACK LEATHER SEATS. WE STOPPED BY A RESTAURANT FOR LUNCH AND MY WIFE THOUGHT SHE HAD SOME BAD FOOD. SHE HAD SEVERE NAUSEA, HEADACHE, AND OTHER UPPER RESPIRATORY SYMPTOMS. OUR DAUGHTER HAD SIMILAR SYMPTOMS. I HAD SINUS DRAINAGE, A HEADACHE AND DIZZINESS. WE WENT OUT LATER IN THE DAY TO CHECK THE ROUTE FOR OUR DAUGHTER'S VOLLEYBALL CAMP AND WE'RE IN THE CAR FOR APPROXIMATELY AN HOUR AND A HALF. SAME SYMPTOMS OCCURRED WITH THREE OF FOUR OCCUPANTS.
Mfg Campaign: 10886275
Recall Date: Jul 20, 2016
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
NOW LOOKING BACK THE WARNING SIGNS WERE WHEN PUT IN REVERSE WOULD ROUGHLY KICK BACK . THEN ONE DAY WHILE DRIVING ON A CITY STREET GOING ABOUT 50MPH, THERE WAS A JOLT AND AN "ENGINE FAULT,SERVICE NOW" MESSAGE APPEARED AND THE SERVICE ENGINE LIGHT CAME ON. I NOTICED THAT I WAS SLOWING DOWN AND COULD NOT GO OVER 30MPH. I HAD IT TOWED TO DEALERSHIP AND THEY SAID THE THROTTLE BODY NEEDED TO BE REPLACED. I SEE THERE HAVE BEEN ISSUES WITH THIS BEFORE AFFECTING YEARS 2008-2013, BUT NO RECALL WAS EVER MADE. VERY SURPRISED THAT THIS ISSUE HAS NOT BEEN RESOLVED YET AND STILL OCCURRING IN 2016 VEHICLES.
Corrective Action:
NOW LOOKING BACK THE WARNING SIGNS WERE WHEN PUT IN REVERSE WOULD ROUGHLY KICK BACK . THEN ONE DAY WHILE DRIVING ON A CITY STREET GOING ABOUT 50MPH, THERE WAS A JOLT AND AN "ENGINE FAULT,SERVICE NOW" MESSAGE APPEARED AND THE SERVICE ENGINE LIGHT CAME ON. I NOTICED THAT I WAS SLOWING DOWN AND COULD NOT GO OVER 30MPH. I HAD IT TOWED TO DEALERSHIP AND THEY SAID THE THROTTLE BODY NEEDED TO BE REPLACED. I SEE THERE HAVE BEEN ISSUES WITH THIS BEFORE AFFECTING YEARS 2008-2013, BUT NO RECALL WAS EVER MADE. VERY SURPRISED THAT THIS ISSUE HAS NOT BEEN RESOLVED YET AND STILL OCCURRING IN 2016 VEHICLES.
Additional Notes:
NOW LOOKING BACK THE WARNING SIGNS WERE WHEN PUT IN REVERSE WOULD ROUGHLY KICK BACK . THEN ONE DAY WHILE DRIVING ON A CITY STREET GOING ABOUT 50MPH, THERE WAS A JOLT AND AN "ENGINE FAULT,SERVICE NOW" MESSAGE APPEARED AND THE SERVICE ENGINE LIGHT CAME ON. I NOTICED THAT I WAS SLOWING DOWN AND COULD NOT GO OVER 30MPH. I HAD IT TOWED TO DEALERSHIP AND THEY SAID THE THROTTLE BODY NEEDED TO BE REPLACED. I SEE THERE HAVE BEEN ISSUES WITH THIS BEFORE AFFECTING YEARS 2008-2013, BUT NO RECALL WAS EVER MADE. VERY SURPRISED THAT THIS ISSUE HAS NOT BEEN RESOLVED YET AND STILL OCCURRING IN 2016 VEHICLES.
Mfg Campaign: 10885766
Recall Date: Jul 19, 2016
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
IN FOLLOW UP TO MY ORIGINAL COMPLAINT NUMBER 10885168, STEERING ASSIST MALFUNCTION WHILE OPERATING ON THE MASSACHUSETTS TURNPIKE, WHICH RESULTED IN A LOSS OF POWER STEERING, THE DEALERSHIP CONFIRMED THE VEHICLE NEEDS A NEW STEERING RACK AT 2500 MILES.
Corrective Action:
IN FOLLOW UP TO MY ORIGINAL COMPLAINT NUMBER 10885168, STEERING ASSIST MALFUNCTION WHILE OPERATING ON THE MASSACHUSETTS TURNPIKE, WHICH RESULTED IN A LOSS OF POWER STEERING, THE DEALERSHIP CONFIRMED THE VEHICLE NEEDS A NEW STEERING RACK AT 2500 MILES.
Additional Notes:
IN FOLLOW UP TO MY ORIGINAL COMPLAINT NUMBER 10885168, STEERING ASSIST MALFUNCTION WHILE OPERATING ON THE MASSACHUSETTS TURNPIKE, WHICH RESULTED IN A LOSS OF POWER STEERING, THE DEALERSHIP CONFIRMED THE VEHICLE NEEDS A NEW STEERING RACK AT 2500 MILES.
Mfg Campaign: 10885785
Recall Date: Jul 19, 2016
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I BOUGHT MY 2016 FORD ESCAPE BACK IN JANUARY BRAND NEW AND AT 12,000 WHILE DRIVING IT ON A BUSY STREET, THE ENGILE LIGHT COMES ON AND IT STARTS SHOWING A MESSAGE THAT SAYS "ENGINE FAULT SERVICE NOW". IT IS VERY SCARY WHEN THAT HAPPENS WHEN DRIVING IT SINCE IT JUST STARTS SHAKING AND IT WON'T GO ANYWHERE. WE HAVE HAD A 2011 FORD ESCAPE THAT HAD THE EXACT SAME PROBLEM AND IT GOT RECALLED FOR IT. YOU WOULD THINK THAT FORD WOULD BUILD THEIR NEWER VEHICLES SAFER AFTER KNOWING THAT THEIR OLDER VERSIONS HAD PROBLEMS WITH THE THROTTLE BODY. THANKFULLY WE TOOK IT TO THE FORD SERVICE CENTER AND THEY ARE GOING TO FIX IT HOHOPEFULLY. BUT IT SUCKS BECAUSE IT'S OUR ONLY VEHICLE WE USE TO GET TO WORK AND THEY HAD NO LOANERS AVAILABLE. HOPEFULLY FORD DOES SOMETHING ABOUT IT BECAUSE THIS COULD HAVE CAUSED AN ACCIDENT.
Corrective Action:
I BOUGHT MY 2016 FORD ESCAPE BACK IN JANUARY BRAND NEW AND AT 12,000 WHILE DRIVING IT ON A BUSY STREET, THE ENGILE LIGHT COMES ON AND IT STARTS SHOWING A MESSAGE THAT SAYS "ENGINE FAULT SERVICE NOW". IT IS VERY SCARY WHEN THAT HAPPENS WHEN DRIVING IT SINCE IT JUST STARTS SHAKING AND IT WON'T GO ANYWHERE. WE HAVE HAD A 2011 FORD ESCAPE THAT HAD THE EXACT SAME PROBLEM AND IT GOT RECALLED FOR IT. YOU WOULD THINK THAT FORD WOULD BUILD THEIR NEWER VEHICLES SAFER AFTER KNOWING THAT THEIR OLDER VERSIONS HAD PROBLEMS WITH THE THROTTLE BODY. THANKFULLY WE TOOK IT TO THE FORD SERVICE CENTER AND THEY ARE GOING TO FIX IT HOHOPEFULLY. BUT IT SUCKS BECAUSE IT'S OUR ONLY VEHICLE WE USE TO GET TO WORK AND THEY HAD NO LOANERS AVAILABLE. HOPEFULLY FORD DOES SOMETHING ABOUT IT BECAUSE THIS COULD HAVE CAUSED AN ACCIDENT.
Additional Notes:
I BOUGHT MY 2016 FORD ESCAPE BACK IN JANUARY BRAND NEW AND AT 12,000 WHILE DRIVING IT ON A BUSY STREET, THE ENGILE LIGHT COMES ON AND IT STARTS SHOWING A MESSAGE THAT SAYS "ENGINE FAULT SERVICE NOW". IT IS VERY SCARY WHEN THAT HAPPENS WHEN DRIVING IT SINCE IT JUST STARTS SHAKING AND IT WON'T GO ANYWHERE. WE HAVE HAD A 2011 FORD ESCAPE THAT HAD THE EXACT SAME PROBLEM AND IT GOT RECALLED FOR IT. YOU WOULD THINK THAT FORD WOULD BUILD THEIR NEWER VEHICLES SAFER AFTER KNOWING THAT THEIR OLDER VERSIONS HAD PROBLEMS WITH THE THROTTLE BODY. THANKFULLY WE TOOK IT TO THE FORD SERVICE CENTER AND THEY ARE GOING TO FIX IT HOHOPEFULLY. BUT IT SUCKS BECAUSE IT'S OUR ONLY VEHICLE WE USE TO GET TO WORK AND THEY HAD NO LOANERS AVAILABLE. HOPEFULLY FORD DOES SOMETHING ABOUT IT BECAUSE THIS COULD HAVE CAUSED AN ACCIDENT.
Mfg Campaign: 10885194
Recall Date: Jul 16, 2016
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
DRIVING MY FAMILY HOME FROM A VACATION, I LOST MY POWER STEERING ON THE MASSACHUSETTS TURNPIKE. THE VEHICLE HAS 2557 MILES ON IT. THE DASHBOARD INDICATED, "STEERING ASSIST OFF - SERVICE REQUIRED - I WAS TRAVELING AT HIGHWAY SPEED WHEN THIS OCCURRED AND FEARED FOR MY SAFETY, THE SAFETY OF MY FAMILY AND THE SAFETY OF OTHERS ON THE TURNPIKE. I CALLED MY DEALER WHO REFERRED ME TO FORD ROADSIDE ASSISTANCE. THE VEHICLE WAS FLAT BEDDED IN TO MY FORD DEALERSHIP. I CHECKED THE NHTSA WEBSITE TO SEE IF THERE WERE ANY KNOWN ISSUES RELATED TO STEERING WITH MY YEAR AND MODEL FORD. ALTHOUGH THERE WAS NONE FOR THE 2016 AT THIS TIME, THERE WAS A HUGE RECALL WITH THE 2014 FORD ESCAPE FOR THIS SAME STEERING ASSIST ISSUE. HOPEFULLY, NOBODY WILL GO THROUGH WHAT I DID. THIS ISSUE COULD HAVE EASILY CALLED A MAJOR ACCIDENT.
Corrective Action:
DRIVING MY FAMILY HOME FROM A VACATION, I LOST MY POWER STEERING ON THE MASSACHUSETTS TURNPIKE. THE VEHICLE HAS 2557 MILES ON IT. THE DASHBOARD INDICATED, "STEERING ASSIST OFF - SERVICE REQUIRED - I WAS TRAVELING AT HIGHWAY SPEED WHEN THIS OCCURRED AND FEARED FOR MY SAFETY, THE SAFETY OF MY FAMILY AND THE SAFETY OF OTHERS ON THE TURNPIKE. I CALLED MY DEALER WHO REFERRED ME TO FORD ROADSIDE ASSISTANCE. THE VEHICLE WAS FLAT BEDDED IN TO MY FORD DEALERSHIP. I CHECKED THE NHTSA WEBSITE TO SEE IF THERE WERE ANY KNOWN ISSUES RELATED TO STEERING WITH MY YEAR AND MODEL FORD. ALTHOUGH THERE WAS NONE FOR THE 2016 AT THIS TIME, THERE WAS A HUGE RECALL WITH THE 2014 FORD ESCAPE FOR THIS SAME STEERING ASSIST ISSUE. HOPEFULLY, NOBODY WILL GO THROUGH WHAT I DID. THIS ISSUE COULD HAVE EASILY CALLED A MAJOR ACCIDENT.
Additional Notes:
DRIVING MY FAMILY HOME FROM A VACATION, I LOST MY POWER STEERING ON THE MASSACHUSETTS TURNPIKE. THE VEHICLE HAS 2557 MILES ON IT. THE DASHBOARD INDICATED, "STEERING ASSIST OFF - SERVICE REQUIRED - I WAS TRAVELING AT HIGHWAY SPEED WHEN THIS OCCURRED AND FEARED FOR MY SAFETY, THE SAFETY OF MY FAMILY AND THE SAFETY OF OTHERS ON THE TURNPIKE. I CALLED MY DEALER WHO REFERRED ME TO FORD ROADSIDE ASSISTANCE. THE VEHICLE WAS FLAT BEDDED IN TO MY FORD DEALERSHIP. I CHECKED THE NHTSA WEBSITE TO SEE IF THERE WERE ANY KNOWN ISSUES RELATED TO STEERING WITH MY YEAR AND MODEL FORD. ALTHOUGH THERE WAS NONE FOR THE 2016 AT THIS TIME, THERE WAS A HUGE RECALL WITH THE 2014 FORD ESCAPE FOR THIS SAME STEERING ASSIST ISSUE. HOPEFULLY, NOBODY WILL GO THROUGH WHAT I DID. THIS ISSUE COULD HAVE EASILY CALLED A MAJOR ACCIDENT.
Mfg Campaign: 10885168
Recall Date: Jul 15, 2016
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
AFTER DRIVING 3200 MILE. WE NOTICED WATER DROPS FROM 1/8 TO3/16 OF AN INCH IN THE DRIVER SIDE REAR TAIL LIGHTS.. IN THE MORNING I TOOK THE AUTO TO FORD DEALERSHIP WHERE I PURCHASED IT. THEY TOOK PICTURES OF THE FINE WATER DROPLETS AND SENT THE PICTURES AND OTHER INFO TO MAIN FORD OFFICES. I WAS CALLED BACK A FEW HOURS LATER. NOTIFIED THAT THIS WAS NORMAL AND WATER WILL GO OUT THE LENS'S VALVE. WHEN I SAID I WOULD BRING IT BACK DAILY IF NEEDED TO SOLVE PROBLEM. I WAS TOLD NOT TO DO SO UNLESS A DIFFERENT PICTURE COULD BE TAKEN BECAUSE IT TOOK ALL OF 3 HOURS OF HIS TIME TO REVIEW AND DECIDE WHAT TO DO, WHICH WAS NOTHING.
Corrective Action:
AFTER DRIVING 3200 MILE. WE NOTICED WATER DROPS FROM 1/8 TO3/16 OF AN INCH IN THE DRIVER SIDE REAR TAIL LIGHTS.. IN THE MORNING I TOOK THE AUTO TO FORD DEALERSHIP WHERE I PURCHASED IT. THEY TOOK PICTURES OF THE FINE WATER DROPLETS AND SENT THE PICTURES AND OTHER INFO TO MAIN FORD OFFICES. I WAS CALLED BACK A FEW HOURS LATER. NOTIFIED THAT THIS WAS NORMAL AND WATER WILL GO OUT THE LENS'S VALVE. WHEN I SAID I WOULD BRING IT BACK DAILY IF NEEDED TO SOLVE PROBLEM. I WAS TOLD NOT TO DO SO UNLESS A DIFFERENT PICTURE COULD BE TAKEN BECAUSE IT TOOK ALL OF 3 HOURS OF HIS TIME TO REVIEW AND DECIDE WHAT TO DO, WHICH WAS NOTHING.
Additional Notes:
AFTER DRIVING 3200 MILE. WE NOTICED WATER DROPS FROM 1/8 TO3/16 OF AN INCH IN THE DRIVER SIDE REAR TAIL LIGHTS.. IN THE MORNING I TOOK THE AUTO TO FORD DEALERSHIP WHERE I PURCHASED IT. THEY TOOK PICTURES OF THE FINE WATER DROPLETS AND SENT THE PICTURES AND OTHER INFO TO MAIN FORD OFFICES. I WAS CALLED BACK A FEW HOURS LATER. NOTIFIED THAT THIS WAS NORMAL AND WATER WILL GO OUT THE LENS'S VALVE. WHEN I SAID I WOULD BRING IT BACK DAILY IF NEEDED TO SOLVE PROBLEM. I WAS TOLD NOT TO DO SO UNLESS A DIFFERENT PICTURE COULD BE TAKEN BECAUSE IT TOOK ALL OF 3 HOURS OF HIS TIME TO REVIEW AND DECIDE WHAT TO DO, WHICH WAS NOTHING.
Mfg Campaign: 10882746
Recall Date: Jul 5, 2016
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TAKATA RECALL. DASHBOARD CLUSTER. ALL DASHBOARD INSTRUMENT NOT WORK. SIGNAL FOR DOOR GAS SEATBELT SPEEDOMETER . THE VEHICLE WAS IN MOTION AND DASHBOARD WHEN DEAD.
Corrective Action:
TAKATA RECALL. DASHBOARD CLUSTER. ALL DASHBOARD INSTRUMENT NOT WORK. SIGNAL FOR DOOR GAS SEATBELT SPEEDOMETER . THE VEHICLE WAS IN MOTION AND DASHBOARD WHEN DEAD.
Additional Notes:
TAKATA RECALL. DASHBOARD CLUSTER. ALL DASHBOARD INSTRUMENT NOT WORK. SIGNAL FOR DOOR GAS SEATBELT SPEEDOMETER . THE VEHICLE WAS IN MOTION AND DASHBOARD WHEN DEAD.
Mfg Campaign: 10881719
Recall Date: Jun 30, 2016
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
JUST BOUGHT THE VEHICLE 5 MONTHS AGO BRAND NEW WITH 14 MILES ON IT AND JUST THE OTHER DAY THE AIRBAG LIGHT CAME ON AND STAYED ON. TOOK IT BACK TO THE DEALERSHIP TO HAVE IT SERVICED AND WAS TOLD THAT THE WIRES FOR THE AIRBAG WAS PINCHED. I WAS ADVISED THAT THIS WAS DONE WHILE THE VEHICLE WAS MANUFACTURED. IF I HAD BEEN IN AN ACCIDENT I WOULD HAVE HAD A 50/50 CHANCE OF THE AIRBAG NOT DEPLOYING.
Corrective Action:
JUST BOUGHT THE VEHICLE 5 MONTHS AGO BRAND NEW WITH 14 MILES ON IT AND JUST THE OTHER DAY THE AIRBAG LIGHT CAME ON AND STAYED ON. TOOK IT BACK TO THE DEALERSHIP TO HAVE IT SERVICED AND WAS TOLD THAT THE WIRES FOR THE AIRBAG WAS PINCHED. I WAS ADVISED THAT THIS WAS DONE WHILE THE VEHICLE WAS MANUFACTURED. IF I HAD BEEN IN AN ACCIDENT I WOULD HAVE HAD A 50/50 CHANCE OF THE AIRBAG NOT DEPLOYING.
Additional Notes:
JUST BOUGHT THE VEHICLE 5 MONTHS AGO BRAND NEW WITH 14 MILES ON IT AND JUST THE OTHER DAY THE AIRBAG LIGHT CAME ON AND STAYED ON. TOOK IT BACK TO THE DEALERSHIP TO HAVE IT SERVICED AND WAS TOLD THAT THE WIRES FOR THE AIRBAG WAS PINCHED. I WAS ADVISED THAT THIS WAS DONE WHILE THE VEHICLE WAS MANUFACTURED. IF I HAD BEEN IN AN ACCIDENT I WOULD HAVE HAD A 50/50 CHANCE OF THE AIRBAG NOT DEPLOYING.
Mfg Campaign: 10876024
Recall Date: Jun 22, 2016
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