Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The brakes locked up and was red hot had to poor water on them, had our shop put new brake pads ,rotors ,new hoses on rotors and brake calibers on it. It got so hot it melted the hose .Not even 2 weeks later it has done it again. So shop started all over with new pads ,rotors,hoses ,calibers ,and Master cylindeda.Still didnt fix the issues. They said something is got to be wrong with the ibs . I have had it towed to the dealership in panama city Fl. were we can trade it in cause we are scared of it now But there should be a recall on this before someone gets hurt This is very dangerous and could make you lose control of the vehicle when it does this white driving.
Corrective Action:
The brakes locked up and was red hot had to poor water on them, had our shop put new brake pads ,rotors ,new hoses on rotors and brake calibers on it. It got so hot it melted the hose .Not even 2 weeks later it has done it again. So shop started all over with new pads ,rotors,hoses ,calibers ,and Master cylindeda.Still didnt fix the issues. They said something is got to be wrong with the ibs . I have had it towed to the dealership in panama city Fl. were we can trade it in cause we are scared of it now But there should be a recall on this before someone gets hurt This is very dangerous and could make you lose control of the vehicle when it does this white driving.
Additional Notes:
The brakes locked up and was red hot had to poor water on them, had our shop put new brake pads ,rotors ,new hoses on rotors and brake calibers on it. It got so hot it melted the hose .Not even 2 weeks later it has done it again. So shop started all over with new pads ,rotors,hoses ,calibers ,and Master cylindeda.Still didnt fix the issues. They said something is got to be wrong with the ibs . I have had it towed to the dealership in panama city Fl. were we can trade it in cause we are scared of it now But there should be a recall on this before someone gets hurt This is very dangerous and could make you lose control of the vehicle when it does this white driving.
Mfg Campaign: 11672616
Recall Date: Jul 10, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the vehicle was idling rough with smoke coming from the exhaust pipe. The coolant level was constantly low despite adding coolant once every 3 days. The dealer was contacted and informed of the failure. The dealer confirmed there were no recalls associated with the failure. The contact learned of Customer Satisfaction Program: NHTSA ID 10213732 (Engine and Engine Cooling). The manufacturer was informed of the failure and confirmed there was no recall associated with the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 111,768.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the vehicle was idling rough with smoke coming from the exhaust pipe. The coolant level was constantly low despite adding coolant once every 3 days. The dealer was contacted and informed of the failure. The dealer confirmed there were no recalls associated with the failure. The contact learned of Customer Satisfaction Program: NHTSA ID 10213732 (Engine and Engine Cooling). The manufacturer was informed of the failure and confirmed there was no recall associated with the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 111,768.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the vehicle was idling rough with smoke coming from the exhaust pipe. The coolant level was constantly low despite adding coolant once every 3 days. The dealer was contacted and informed of the failure. The dealer confirmed there were no recalls associated with the failure. The contact learned of Customer Satisfaction Program: NHTSA ID 10213732 (Engine and Engine Cooling). The manufacturer was informed of the failure and confirmed there was no recall associated with the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 111,768.
Mfg Campaign: 11672203
Recall Date: Jul 9, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the front of the vehicle. The contact stated that the check engine warning light was illuminated. The contact stated that a handheld diagnostic machine was used to retrieve diagnostic trouble codes related to the transmission, and torque converter. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 112,453.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the front of the vehicle. The contact stated that the check engine warning light was illuminated. The contact stated that a handheld diagnostic machine was used to retrieve diagnostic trouble codes related to the transmission, and torque converter. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 112,453.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the front of the vehicle. The contact stated that the check engine warning light was illuminated. The contact stated that a handheld diagnostic machine was used to retrieve diagnostic trouble codes related to the transmission, and torque converter. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 112,453.
Mfg Campaign: 11672226
Recall Date: Jul 9, 2025
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the front of the vehicle. The contact stated that the check engine warning light was illuminated. The contact stated that a handheld diagnostic machine was used to retrieve diagnostic trouble codes related to the transmission, and torque converter. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 112,453.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the front of the vehicle. The contact stated that the check engine warning light was illuminated. The contact stated that a handheld diagnostic machine was used to retrieve diagnostic trouble codes related to the transmission, and torque converter. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 112,453.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the front of the vehicle. The contact stated that the check engine warning light was illuminated. The contact stated that a handheld diagnostic machine was used to retrieve diagnostic trouble codes related to the transmission, and torque converter. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 112,453.
Mfg Campaign: 11672226
Recall Date: Jul 9, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was hot(H). The vehicle was steered to a side parking lot and turned off and coolant was added to the coolant reservoir. The vehicle was then taken to a dealer where it was diagnosed that there was coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 76,623.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was hot(H). The vehicle was steered to a side parking lot and turned off and coolant was added to the coolant reservoir. The vehicle was then taken to a dealer where it was diagnosed that there was coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 76,623.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was hot(H). The vehicle was steered to a side parking lot and turned off and coolant was added to the coolant reservoir. The vehicle was then taken to a dealer where it was diagnosed that there was coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 76,623.
Mfg Campaign: 11672235
Recall Date: Jul 9, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
ford coolant intrusion problem. had to replace motor i. 90,000 miles on escape cost $7950.00 plus $150.00 to have it diagnosed.
Corrective Action:
ford coolant intrusion problem. had to replace motor i. 90,000 miles on escape cost $7950.00 plus $150.00 to have it diagnosed.
Additional Notes:
ford coolant intrusion problem. had to replace motor i. 90,000 miles on escape cost $7950.00 plus $150.00 to have it diagnosed.
Mfg Campaign: 11672289
Recall Date: Jul 9, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
High engine temperature warning continuously on. Engine temperature gauge always shows highest reading, even after sitting overnight. Coolant was empty. Added coolant. When driven, does not shift out of first gear and is a little shaky when trying to drive. Mechanic says a new engine is needed due to coolant leaking into engine.
Corrective Action:
High engine temperature warning continuously on. Engine temperature gauge always shows highest reading, even after sitting overnight. Coolant was empty. Added coolant. When driven, does not shift out of first gear and is a little shaky when trying to drive. Mechanic says a new engine is needed due to coolant leaking into engine.
Additional Notes:
High engine temperature warning continuously on. Engine temperature gauge always shows highest reading, even after sitting overnight. Coolant was empty. Added coolant. When driven, does not shift out of first gear and is a little shaky when trying to drive. Mechanic says a new engine is needed due to coolant leaking into engine.
Mfg Campaign: 11672336
Recall Date: Jul 9, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle suddenly overheaded and stalled to 5 mph. Mechanic states that there is a coolant leak that damaged the engine. Apparently, this is a known issue that Ford refuses to acknowledge. I have researched this a lot and it seems to be a very common problem. This was extremely dangerous as my [XXX] newly licensed son was driving the vehicle at the time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Vehicle suddenly overheaded and stalled to 5 mph. Mechanic states that there is a coolant leak that damaged the engine. Apparently, this is a known issue that Ford refuses to acknowledge. I have researched this a lot and it seems to be a very common problem. This was extremely dangerous as my [XXX] newly licensed son was driving the vehicle at the time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Vehicle suddenly overheaded and stalled to 5 mph. Mechanic states that there is a coolant leak that damaged the engine. Apparently, this is a known issue that Ford refuses to acknowledge. I have researched this a lot and it seems to be a very common problem. This was extremely dangerous as my [XXX] newly licensed son was driving the vehicle at the time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11671937
Recall Date: Jul 8, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated on the instrument panel. The vehicle was taken to a dealer and the dealer discovered coolant intrusion into the engine block, causing engine damage. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure and the contact was provided a case number. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 26,406.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated on the instrument panel. The vehicle was taken to a dealer and the dealer discovered coolant intrusion into the engine block, causing engine damage. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure and the contact was provided a case number. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 26,406.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated on the instrument panel. The vehicle was taken to a dealer and the dealer discovered coolant intrusion into the engine block, causing engine damage. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure and the contact was provided a case number. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 26,406.
Mfg Campaign: 11671992
Recall Date: Jul 8, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I own a 2017 Ford Escape with the 1.5L EcoBoost engine. The engine began exhibiting symptoms of coolant intrusion into the combustion chamber. A certified Ford dealership confirmed the diagnosis after inspection and advised that the engine needs to be replaced or rebuilt due to this issue. This defect is known and widespread in this engine type and can lead to engine failure while driving, posing a serious safety risk. Although Ford issued a Customer Satisfaction Program (CSP 21N12) for this exact problem, my vehicle was just outside the expiration period, and Ford has denied financial assistance, despite this being a documented and recurring defect. There were no warning lights before the engine began running rough and misfiring. The coolant loss was gradual and internal. This issue has been confirmed and documented by a Ford dealership, and I have a case open with Ford corporate. I am filing this complaint because of the safety risks involved with coolant intrusion, the costly repair burden passed to consumers, and Ford’s refusal to support a known defect that could lead to sudden engine failure while driving.
Corrective Action:
I own a 2017 Ford Escape with the 1.5L EcoBoost engine. The engine began exhibiting symptoms of coolant intrusion into the combustion chamber. A certified Ford dealership confirmed the diagnosis after inspection and advised that the engine needs to be replaced or rebuilt due to this issue. This defect is known and widespread in this engine type and can lead to engine failure while driving, posing a serious safety risk. Although Ford issued a Customer Satisfaction Program (CSP 21N12) for this exact problem, my vehicle was just outside the expiration period, and Ford has denied financial assistance, despite this being a documented and recurring defect. There were no warning lights before the engine began running rough and misfiring. The coolant loss was gradual and internal. This issue has been confirmed and documented by a Ford dealership, and I have a case open with Ford corporate. I am filing this complaint because of the safety risks involved with coolant intrusion, the costly repair burden passed to consumers, and Ford’s refusal to support a known defect that could lead to sudden engine failure while driving.
Additional Notes:
I own a 2017 Ford Escape with the 1.5L EcoBoost engine. The engine began exhibiting symptoms of coolant intrusion into the combustion chamber. A certified Ford dealership confirmed the diagnosis after inspection and advised that the engine needs to be replaced or rebuilt due to this issue. This defect is known and widespread in this engine type and can lead to engine failure while driving, posing a serious safety risk. Although Ford issued a Customer Satisfaction Program (CSP 21N12) for this exact problem, my vehicle was just outside the expiration period, and Ford has denied financial assistance, despite this being a documented and recurring defect. There were no warning lights before the engine began running rough and misfiring. The coolant loss was gradual and internal. This issue has been confirmed and documented by a Ford dealership, and I have a case open with Ford corporate. I am filing this complaint because of the safety risks involved with coolant intrusion, the costly repair burden passed to consumers, and Ford’s refusal to support a known defect that could lead to sudden engine failure while driving.
Mfg Campaign: 11671544
Recall Date: Jul 7, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I own a 2017 Ford Escape with the 1.5L EcoBoost engine. The engine began exhibiting symptoms of coolant intrusion into the combustion chamber. A certified Ford dealership confirmed the diagnosis after inspection and advised that the engine needs to be replaced or rebuilt due to this issue. This defect is known and widespread in this engine type and can lead to engine failure while driving, posing a serious safety risk. Although Ford issued a Customer Satisfaction Program (CSP 21N12) for this exact problem, my vehicle was just outside the expiration period, and Ford has denied financial assistance, despite this being a documented and recurring defect. There were no warning lights before the engine began running rough and misfiring. The coolant loss was gradual and internal. This issue has been confirmed and documented by a Ford dealership, and I have a case open with Ford corporate. I am filing this complaint because of the safety risks involved with coolant intrusion, the costly repair burden passed to consumers, and Ford’s refusal to support a known defect that could lead to sudden engine failure while driving.
Corrective Action:
I own a 2017 Ford Escape with the 1.5L EcoBoost engine. The engine began exhibiting symptoms of coolant intrusion into the combustion chamber. A certified Ford dealership confirmed the diagnosis after inspection and advised that the engine needs to be replaced or rebuilt due to this issue. This defect is known and widespread in this engine type and can lead to engine failure while driving, posing a serious safety risk. Although Ford issued a Customer Satisfaction Program (CSP 21N12) for this exact problem, my vehicle was just outside the expiration period, and Ford has denied financial assistance, despite this being a documented and recurring defect. There were no warning lights before the engine began running rough and misfiring. The coolant loss was gradual and internal. This issue has been confirmed and documented by a Ford dealership, and I have a case open with Ford corporate. I am filing this complaint because of the safety risks involved with coolant intrusion, the costly repair burden passed to consumers, and Ford’s refusal to support a known defect that could lead to sudden engine failure while driving.
Additional Notes:
I own a 2017 Ford Escape with the 1.5L EcoBoost engine. The engine began exhibiting symptoms of coolant intrusion into the combustion chamber. A certified Ford dealership confirmed the diagnosis after inspection and advised that the engine needs to be replaced or rebuilt due to this issue. This defect is known and widespread in this engine type and can lead to engine failure while driving, posing a serious safety risk. Although Ford issued a Customer Satisfaction Program (CSP 21N12) for this exact problem, my vehicle was just outside the expiration period, and Ford has denied financial assistance, despite this being a documented and recurring defect. There were no warning lights before the engine began running rough and misfiring. The coolant loss was gradual and internal. This issue has been confirmed and documented by a Ford dealership, and I have a case open with Ford corporate. I am filing this complaint because of the safety risks involved with coolant intrusion, the costly repair burden passed to consumers, and Ford’s refusal to support a known defect that could lead to sudden engine failure while driving.
Mfg Campaign: 11671544
Recall Date: Jul 7, 2025
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I own a 2017 Ford Escape with the 1.5L EcoBoost engine. The engine began exhibiting symptoms of coolant intrusion into the combustion chamber. A certified Ford dealership confirmed the diagnosis after inspection and advised that the engine needs to be replaced or rebuilt due to this issue. This defect is known and widespread in this engine type and can lead to engine failure while driving, posing a serious safety risk. Although Ford issued a Customer Satisfaction Program (CSP 21N12) for this exact problem, my vehicle was just outside the expiration period, and Ford has denied financial assistance, despite this being a documented and recurring defect. There were no warning lights before the engine began running rough and misfiring. The coolant loss was gradual and internal. This issue has been confirmed and documented by a Ford dealership, and I have a case open with Ford corporate. I am filing this complaint because of the safety risks involved with coolant intrusion, the costly repair burden passed to consumers, and Ford’s refusal to support a known defect that could lead to sudden engine failure while driving.
Corrective Action:
I own a 2017 Ford Escape with the 1.5L EcoBoost engine. The engine began exhibiting symptoms of coolant intrusion into the combustion chamber. A certified Ford dealership confirmed the diagnosis after inspection and advised that the engine needs to be replaced or rebuilt due to this issue. This defect is known and widespread in this engine type and can lead to engine failure while driving, posing a serious safety risk. Although Ford issued a Customer Satisfaction Program (CSP 21N12) for this exact problem, my vehicle was just outside the expiration period, and Ford has denied financial assistance, despite this being a documented and recurring defect. There were no warning lights before the engine began running rough and misfiring. The coolant loss was gradual and internal. This issue has been confirmed and documented by a Ford dealership, and I have a case open with Ford corporate. I am filing this complaint because of the safety risks involved with coolant intrusion, the costly repair burden passed to consumers, and Ford’s refusal to support a known defect that could lead to sudden engine failure while driving.
Additional Notes:
I own a 2017 Ford Escape with the 1.5L EcoBoost engine. The engine began exhibiting symptoms of coolant intrusion into the combustion chamber. A certified Ford dealership confirmed the diagnosis after inspection and advised that the engine needs to be replaced or rebuilt due to this issue. This defect is known and widespread in this engine type and can lead to engine failure while driving, posing a serious safety risk. Although Ford issued a Customer Satisfaction Program (CSP 21N12) for this exact problem, my vehicle was just outside the expiration period, and Ford has denied financial assistance, despite this being a documented and recurring defect. There were no warning lights before the engine began running rough and misfiring. The coolant loss was gradual and internal. This issue has been confirmed and documented by a Ford dealership, and I have a case open with Ford corporate. I am filing this complaint because of the safety risks involved with coolant intrusion, the costly repair burden passed to consumers, and Ford’s refusal to support a known defect that could lead to sudden engine failure while driving.
Mfg Campaign: 11671544
Recall Date: Jul 7, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated, and the message "Service Engine Soon" was displayed on the instrument panel. The contact used the Ford App and became aware of a failure with the transmission. The vehicle was taken to a dealer for a diagnostic test and the contact was informed that there was coolant intrusion into the cylinders, relating in engine failure. The contact was provided an estimate for the repair. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was 78,083.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated, and the message "Service Engine Soon" was displayed on the instrument panel. The contact used the Ford App and became aware of a failure with the transmission. The vehicle was taken to a dealer for a diagnostic test and the contact was informed that there was coolant intrusion into the cylinders, relating in engine failure. The contact was provided an estimate for the repair. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was 78,083.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated, and the message "Service Engine Soon" was displayed on the instrument panel. The contact used the Ford App and became aware of a failure with the transmission. The vehicle was taken to a dealer for a diagnostic test and the contact was informed that there was coolant intrusion into the cylinders, relating in engine failure. The contact was provided an estimate for the repair. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was 78,083.
Mfg Campaign: 11671581
Recall Date: Jul 7, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
1. On [XXX] the coolant leaked into the engine cylinders causing complete engine failure. Yes, it is available for inspection. 2. On [XXX] my [XXX] son was driving with my [XXX] son and the engine overheated, nearly burning them both when they tried to release the pressurized coolant reservoir. 3. Yes, an autobody shop confirmed this upon inspection this morning (July 7th, 2025). 4. The only warning came while my son was driving on [XXX] and the engine warning appeared. He pulled over to pop the hood and inspect. On June 12th, 2025 my son had an oil change and inspection done where it was reported that the coolant reservoir was filled to a "safe level". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
1. On [XXX] the coolant leaked into the engine cylinders causing complete engine failure. Yes, it is available for inspection. 2. On [XXX] my [XXX] son was driving with my [XXX] son and the engine overheated, nearly burning them both when they tried to release the pressurized coolant reservoir. 3. Yes, an autobody shop confirmed this upon inspection this morning (July 7th, 2025). 4. The only warning came while my son was driving on [XXX] and the engine warning appeared. He pulled over to pop the hood and inspect. On June 12th, 2025 my son had an oil change and inspection done where it was reported that the coolant reservoir was filled to a "safe level". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
1. On [XXX] the coolant leaked into the engine cylinders causing complete engine failure. Yes, it is available for inspection. 2. On [XXX] my [XXX] son was driving with my [XXX] son and the engine overheated, nearly burning them both when they tried to release the pressurized coolant reservoir. 3. Yes, an autobody shop confirmed this upon inspection this morning (July 7th, 2025). 4. The only warning came while my son was driving on [XXX] and the engine warning appeared. He pulled over to pop the hood and inspect. On June 12th, 2025 my son had an oil change and inspection done where it was reported that the coolant reservoir was filled to a "safe level". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11671762
Recall Date: Jul 7, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1. On [XXX] the coolant leaked into the engine cylinders causing complete engine failure. Yes, it is available for inspection. 2. On [XXX] my [XXX] son was driving with my [XXX] son and the engine overheated, nearly burning them both when they tried to release the pressurized coolant reservoir. 3. Yes, an autobody shop confirmed this upon inspection this morning (July 7th, 2025). 4. The only warning came while my son was driving on [XXX] and the engine warning appeared. He pulled over to pop the hood and inspect. On June 12th, 2025 my son had an oil change and inspection done where it was reported that the coolant reservoir was filled to a "safe level". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
1. On [XXX] the coolant leaked into the engine cylinders causing complete engine failure. Yes, it is available for inspection. 2. On [XXX] my [XXX] son was driving with my [XXX] son and the engine overheated, nearly burning them both when they tried to release the pressurized coolant reservoir. 3. Yes, an autobody shop confirmed this upon inspection this morning (July 7th, 2025). 4. The only warning came while my son was driving on [XXX] and the engine warning appeared. He pulled over to pop the hood and inspect. On June 12th, 2025 my son had an oil change and inspection done where it was reported that the coolant reservoir was filled to a "safe level". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
1. On [XXX] the coolant leaked into the engine cylinders causing complete engine failure. Yes, it is available for inspection. 2. On [XXX] my [XXX] son was driving with my [XXX] son and the engine overheated, nearly burning them both when they tried to release the pressurized coolant reservoir. 3. Yes, an autobody shop confirmed this upon inspection this morning (July 7th, 2025). 4. The only warning came while my son was driving on [XXX] and the engine warning appeared. He pulled over to pop the hood and inspect. On June 12th, 2025 my son had an oil change and inspection done where it was reported that the coolant reservoir was filled to a "safe level". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11671762
Recall Date: Jul 7, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leak
Corrective Action:
Coolant leak
Additional Notes:
Coolant leak
Mfg Campaign: 11671457
Recall Date: Jul 6, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I am reaching out regarding a serious issue with my 2017 Ford Escape SE AWD (VIN: [XXX] ). The vehicle has developed a coolant leak that appears to be internal, which has led to concerns about engine performance and potential long-term damage. After researching this issue, I discovered that coolant intrusion into the cylinders is a known and widespread problem affecting this model and engine type. Many owners have reported similar failures, and I understand that this defect has led to class action lawsuits and service bulletins in the past. Given the safety and reliability concerns involved—especially the risk of engine overheating and failure—I respectfully request that this issue be addressed under any applicable recall, customer satisfaction program, or warranty extension related to engine coolant leaks. Please advise on the next steps for inspection and repair authorization. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I am reaching out regarding a serious issue with my 2017 Ford Escape SE AWD (VIN: [XXX] ). The vehicle has developed a coolant leak that appears to be internal, which has led to concerns about engine performance and potential long-term damage. After researching this issue, I discovered that coolant intrusion into the cylinders is a known and widespread problem affecting this model and engine type. Many owners have reported similar failures, and I understand that this defect has led to class action lawsuits and service bulletins in the past. Given the safety and reliability concerns involved—especially the risk of engine overheating and failure—I respectfully request that this issue be addressed under any applicable recall, customer satisfaction program, or warranty extension related to engine coolant leaks. Please advise on the next steps for inspection and repair authorization. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I am reaching out regarding a serious issue with my 2017 Ford Escape SE AWD (VIN: [XXX] ). The vehicle has developed a coolant leak that appears to be internal, which has led to concerns about engine performance and potential long-term damage. After researching this issue, I discovered that coolant intrusion into the cylinders is a known and widespread problem affecting this model and engine type. Many owners have reported similar failures, and I understand that this defect has led to class action lawsuits and service bulletins in the past. Given the safety and reliability concerns involved—especially the risk of engine overheating and failure—I respectfully request that this issue be addressed under any applicable recall, customer satisfaction program, or warranty extension related to engine coolant leaks. Please advise on the next steps for inspection and repair authorization. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11671243
Recall Date: Jul 4, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I am reaching out regarding a serious issue with my 2017 Ford Escape SE AWD (VIN: [XXX] ). The vehicle has developed a coolant leak that appears to be internal, which has led to concerns about engine performance and potential long-term damage. After researching this issue, I discovered that coolant intrusion into the cylinders is a known and widespread problem affecting this model and engine type. Many owners have reported similar failures, and I understand that this defect has led to class action lawsuits and service bulletins in the past. Given the safety and reliability concerns involved—especially the risk of engine overheating and failure—I respectfully request that this issue be addressed under any applicable recall, customer satisfaction program, or warranty extension related to engine coolant leaks. Please advise on the next steps for inspection and repair authorization. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I am reaching out regarding a serious issue with my 2017 Ford Escape SE AWD (VIN: [XXX] ). The vehicle has developed a coolant leak that appears to be internal, which has led to concerns about engine performance and potential long-term damage. After researching this issue, I discovered that coolant intrusion into the cylinders is a known and widespread problem affecting this model and engine type. Many owners have reported similar failures, and I understand that this defect has led to class action lawsuits and service bulletins in the past. Given the safety and reliability concerns involved—especially the risk of engine overheating and failure—I respectfully request that this issue be addressed under any applicable recall, customer satisfaction program, or warranty extension related to engine coolant leaks. Please advise on the next steps for inspection and repair authorization. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I am reaching out regarding a serious issue with my 2017 Ford Escape SE AWD (VIN: [XXX] ). The vehicle has developed a coolant leak that appears to be internal, which has led to concerns about engine performance and potential long-term damage. After researching this issue, I discovered that coolant intrusion into the cylinders is a known and widespread problem affecting this model and engine type. Many owners have reported similar failures, and I understand that this defect has led to class action lawsuits and service bulletins in the past. Given the safety and reliability concerns involved—especially the risk of engine overheating and failure—I respectfully request that this issue be addressed under any applicable recall, customer satisfaction program, or warranty extension related to engine coolant leaks. Please advise on the next steps for inspection and repair authorization. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11671243
Recall Date: Jul 4, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the vehicle started shuddering. The contact turned off and restarted the vehicle, and the vehicle responded as needed. The contact stated that the check engine warning light was later illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into cylinder #3, causing an engine misfire. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and informed the contact that assistance could not be provided, and that the VIN was not under recall. The failure mileage was approximately 68,200.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the vehicle started shuddering. The contact turned off and restarted the vehicle, and the vehicle responded as needed. The contact stated that the check engine warning light was later illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into cylinder #3, causing an engine misfire. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and informed the contact that assistance could not be provided, and that the VIN was not under recall. The failure mileage was approximately 68,200.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the vehicle started shuddering. The contact turned off and restarted the vehicle, and the vehicle responded as needed. The contact stated that the check engine warning light was later illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into cylinder #3, causing an engine misfire. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and informed the contact that assistance could not be provided, and that the VIN was not under recall. The failure mileage was approximately 68,200.
Mfg Campaign: 11671016
Recall Date: Jul 3, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Consistent coolant leakage and milky build-up under engine oil cap. On start-up, intermittent rough idling, as well as check engine light indicating a misfire with cylinder 2. Vehicle is available for inspection. My safety has been put at risk previous as I was driving and received a notification to stop engine now due to high temperatures, and inspected to find the coolant reservoir was nearly empty. Today while getting an oil change, the mechanic noted lots of engine sludge build-up, as well as a swollen gasket due to the sludge build-up.
Corrective Action:
Consistent coolant leakage and milky build-up under engine oil cap. On start-up, intermittent rough idling, as well as check engine light indicating a misfire with cylinder 2. Vehicle is available for inspection. My safety has been put at risk previous as I was driving and received a notification to stop engine now due to high temperatures, and inspected to find the coolant reservoir was nearly empty. Today while getting an oil change, the mechanic noted lots of engine sludge build-up, as well as a swollen gasket due to the sludge build-up.
Additional Notes:
Consistent coolant leakage and milky build-up under engine oil cap. On start-up, intermittent rough idling, as well as check engine light indicating a misfire with cylinder 2. Vehicle is available for inspection. My safety has been put at risk previous as I was driving and received a notification to stop engine now due to high temperatures, and inspected to find the coolant reservoir was nearly empty. Today while getting an oil change, the mechanic noted lots of engine sludge build-up, as well as a swollen gasket due to the sludge build-up.
Mfg Campaign: 11671032
Recall Date: Jul 3, 2025
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