Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant Leak, engine damage, overheated engine
Corrective Action:
Coolant Leak, engine damage, overheated engine
Additional Notes:
Coolant Leak, engine damage, overheated engine
Mfg Campaign: 11603993
Recall Date: Jul 23, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Coolant Leak, engine damage, overheated engine
Corrective Action:
Coolant Leak, engine damage, overheated engine
Additional Notes:
Coolant Leak, engine damage, overheated engine
Mfg Campaign: 11603993
Recall Date: Jul 23, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This is the third time my lift-gate ( back hatch ) has started working intermittently. I assume the latch is an electromagnet. It is very unsafe as it does not always latch tight and there is no emergency release. Century Ford replaced the first latch on 3/11/21, R.O.342961. It was also worked on 9/15/21. the current incident started on or about 5/20/24
Corrective Action:
This is the third time my lift-gate ( back hatch ) has started working intermittently. I assume the latch is an electromagnet. It is very unsafe as it does not always latch tight and there is no emergency release. Century Ford replaced the first latch on 3/11/21, R.O.342961. It was also worked on 9/15/21. the current incident started on or about 5/20/24
Additional Notes:
This is the third time my lift-gate ( back hatch ) has started working intermittently. I assume the latch is an electromagnet. It is very unsafe as it does not always latch tight and there is no emergency release. Century Ford replaced the first latch on 3/11/21, R.O.342961. It was also worked on 9/15/21. the current incident started on or about 5/20/24
Mfg Campaign: 11604044
Recall Date: Jul 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion caused my engine to have to be replaced.
Corrective Action:
Coolant intrusion caused my engine to have to be replaced.
Additional Notes:
Coolant intrusion caused my engine to have to be replaced.
Mfg Campaign: 11604162
Recall Date: Jul 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds on several occasions, the vehicle stalled. The vehicle was restarted. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the short block needed to be replaced. The vehicle was then towed to an independent mechanic where it was diagnosed and determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,320.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds on several occasions, the vehicle stalled. The vehicle was restarted. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the short block needed to be replaced. The vehicle was then towed to an independent mechanic where it was diagnosed and determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,320.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds on several occasions, the vehicle stalled. The vehicle was restarted. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the short block needed to be replaced. The vehicle was then towed to an independent mechanic where it was diagnosed and determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,320.
Mfg Campaign: 11603708
Recall Date: Jul 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Misfiring, running rough and low on coolant 55,000 miles only.
Corrective Action:
Misfiring, running rough and low on coolant 55,000 miles only.
Additional Notes:
Misfiring, running rough and low on coolant 55,000 miles only.
Mfg Campaign: 11603921
Recall Date: Jul 22, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
FLEX BROKEN AGAIN THIS WILL BE 3RD FLEX PLATE PUT INTO CAR. ALL WORK DONE AT FORD CAR ONLY HAS 80,000 MILES ON IT ABOUT EVERY 20.000 MILES IT BRAKES
Corrective Action:
FLEX BROKEN AGAIN THIS WILL BE 3RD FLEX PLATE PUT INTO CAR. ALL WORK DONE AT FORD CAR ONLY HAS 80,000 MILES ON IT ABOUT EVERY 20.000 MILES IT BRAKES
Additional Notes:
FLEX BROKEN AGAIN THIS WILL BE 3RD FLEX PLATE PUT INTO CAR. ALL WORK DONE AT FORD CAR ONLY HAS 80,000 MILES ON IT ABOUT EVERY 20.000 MILES IT BRAKES
Mfg Campaign: 11603520
Recall Date: Jul 20, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
FLEX BROKEN AGAIN THIS WILL BE 3RD FLEX PLATE PUT INTO CAR. ALL WORK DONE AT FORD CAR ONLY HAS 80,000 MILES ON IT ABOUT EVERY 20.000 MILES IT BRAKES
Corrective Action:
FLEX BROKEN AGAIN THIS WILL BE 3RD FLEX PLATE PUT INTO CAR. ALL WORK DONE AT FORD CAR ONLY HAS 80,000 MILES ON IT ABOUT EVERY 20.000 MILES IT BRAKES
Additional Notes:
FLEX BROKEN AGAIN THIS WILL BE 3RD FLEX PLATE PUT INTO CAR. ALL WORK DONE AT FORD CAR ONLY HAS 80,000 MILES ON IT ABOUT EVERY 20.000 MILES IT BRAKES
Mfg Campaign: 11603520
Recall Date: Jul 20, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 72,344.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 72,344.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 72,344.
Mfg Campaign: 11603358
Recall Date: Jul 19, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the vehicle was leaking fluid. The contact stated that the coolant level was very low, and the engine hot message was displayed. The vehicle was taken to the local dealer, who was unable to identify the source of the leak. A dye was placed in the cooling system, and the contact was informed not to add coolant. While driving at an undisclosed speed, the contact became aware that there was not enough coolant in the coolant reservoir. The driver added coolant. The vehicle was taken back to the local dealer, where it was diagnosed that there was damage to the undercarriage and that air pockets needed to be released from the system. The vehicle was repaired, but the failure persisted. The contact became aware of a fluid leak. The vehicle was taken back to the local dealer, where it was diagnosed and determined that the water pump, timing belt, and cooling lines needed to be flushed; additionally, the thermostat needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA Hotline for assistance. The failure mileage was unknown.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the vehicle was leaking fluid. The contact stated that the coolant level was very low, and the engine hot message was displayed. The vehicle was taken to the local dealer, who was unable to identify the source of the leak. A dye was placed in the cooling system, and the contact was informed not to add coolant. While driving at an undisclosed speed, the contact became aware that there was not enough coolant in the coolant reservoir. The driver added coolant. The vehicle was taken back to the local dealer, where it was diagnosed that there was damage to the undercarriage and that air pockets needed to be released from the system. The vehicle was repaired, but the failure persisted. The contact became aware of a fluid leak. The vehicle was taken back to the local dealer, where it was diagnosed and determined that the water pump, timing belt, and cooling lines needed to be flushed; additionally, the thermostat needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA Hotline for assistance. The failure mileage was unknown.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the vehicle was leaking fluid. The contact stated that the coolant level was very low, and the engine hot message was displayed. The vehicle was taken to the local dealer, who was unable to identify the source of the leak. A dye was placed in the cooling system, and the contact was informed not to add coolant. While driving at an undisclosed speed, the contact became aware that there was not enough coolant in the coolant reservoir. The driver added coolant. The vehicle was taken back to the local dealer, where it was diagnosed that there was damage to the undercarriage and that air pockets needed to be released from the system. The vehicle was repaired, but the failure persisted. The contact became aware of a fluid leak. The vehicle was taken back to the local dealer, where it was diagnosed and determined that the water pump, timing belt, and cooling lines needed to be flushed; additionally, the thermostat needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA Hotline for assistance. The failure mileage was unknown.
Mfg Campaign: 11603076
Recall Date: Jul 18, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the vehicle lost motive power and stalled. The vehicle was towed to the local dealer who diagnosed the vehicle and determined that coolant was present inside the engine and had caused severe engine damage. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The contact stated that the engine was previously replaced for similar failure. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 28,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the vehicle lost motive power and stalled. The vehicle was towed to the local dealer who diagnosed the vehicle and determined that coolant was present inside the engine and had caused severe engine damage. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The contact stated that the engine was previously replaced for similar failure. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 28,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the vehicle lost motive power and stalled. The vehicle was towed to the local dealer who diagnosed the vehicle and determined that coolant was present inside the engine and had caused severe engine damage. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The contact stated that the engine was previously replaced for similar failure. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 28,000.
Mfg Campaign: 11602965
Recall Date: Jul 17, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while attempting to start the vehicle, there was a rattling sound coming from the vehicle. The vehicle was taken to a local dealer who diagnosed and determined that the coolant level was low. The contact was informed that the head gasket was leaking coolant into cylinder #1. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while attempting to start the vehicle, there was a rattling sound coming from the vehicle. The vehicle was taken to a local dealer who diagnosed and determined that the coolant level was low. The contact was informed that the head gasket was leaking coolant into cylinder #1. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while attempting to start the vehicle, there was a rattling sound coming from the vehicle. The vehicle was taken to a local dealer who diagnosed and determined that the coolant level was low. The contact was informed that the head gasket was leaking coolant into cylinder #1. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
Mfg Campaign: 11602988
Recall Date: Jul 17, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the vehicle was overheating, after which the vehicle entered LIMP Mode and lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined that coolant intrusion had damaged the engine. The contact was informed that a replacement engine was required. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 89,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the vehicle was overheating, after which the vehicle entered LIMP Mode and lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined that coolant intrusion had damaged the engine. The contact was informed that a replacement engine was required. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 89,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the vehicle was overheating, after which the vehicle entered LIMP Mode and lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined that coolant intrusion had damaged the engine. The contact was informed that a replacement engine was required. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 89,000.
Mfg Campaign: 11603029
Recall Date: Jul 17, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine light came on. I took it to repair shop, they inspected and told me there is a Coolant leak in the Combustion Chamber and I, eventually will have to replace they engine.Therefore, in the County I currently live in, the vehicle will not pass required Emission Test and I will not be able to renew registration. The car is 2018 Ford Escape with only 46,413 miles with perfect service record.
Corrective Action:
Engine light came on. I took it to repair shop, they inspected and told me there is a Coolant leak in the Combustion Chamber and I, eventually will have to replace they engine.Therefore, in the County I currently live in, the vehicle will not pass required Emission Test and I will not be able to renew registration. The car is 2018 Ford Escape with only 46,413 miles with perfect service record.
Additional Notes:
Engine light came on. I took it to repair shop, they inspected and told me there is a Coolant leak in the Combustion Chamber and I, eventually will have to replace they engine.Therefore, in the County I currently live in, the vehicle will not pass required Emission Test and I will not be able to renew registration. The car is 2018 Ford Escape with only 46,413 miles with perfect service record.
Mfg Campaign: 11603039
Recall Date: Jul 17, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:SEALS/GASKETS
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at various speeds, the check engine warning light illuminated. The contact inspected the coolant reservoir and became aware that it was empty. The contact refilled the coolant; however, after attempting to drive the vehicle, the check engine warning light illuminated again. The vehicle was taken to an independent mechanic who determined that the coolant gasket was leaking. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 107,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at various speeds, the check engine warning light illuminated. The contact inspected the coolant reservoir and became aware that it was empty. The contact refilled the coolant; however, after attempting to drive the vehicle, the check engine warning light illuminated again. The vehicle was taken to an independent mechanic who determined that the coolant gasket was leaking. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 107,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at various speeds, the check engine warning light illuminated. The contact inspected the coolant reservoir and became aware that it was empty. The contact refilled the coolant; however, after attempting to drive the vehicle, the check engine warning light illuminated again. The vehicle was taken to an independent mechanic who determined that the coolant gasket was leaking. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 107,000.
Mfg Campaign: 11602401
Recall Date: Jul 15, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while her husband was driving at undisclosed speeds, the vehicle shuddered abnormally. The contact stated that during the failure, there was a cloud of white smoke coming from the exhaust pipes. The contact stated that the instrument panel indicated that the engine was overheating. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the coolant and engine oil were mixing, due to coolant intrusion, causing engine failure. The dealer was unable to specify the location of the leak. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not under recall or Warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 61,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while her husband was driving at undisclosed speeds, the vehicle shuddered abnormally. The contact stated that during the failure, there was a cloud of white smoke coming from the exhaust pipes. The contact stated that the instrument panel indicated that the engine was overheating. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the coolant and engine oil were mixing, due to coolant intrusion, causing engine failure. The dealer was unable to specify the location of the leak. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not under recall or Warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 61,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while her husband was driving at undisclosed speeds, the vehicle shuddered abnormally. The contact stated that during the failure, there was a cloud of white smoke coming from the exhaust pipes. The contact stated that the instrument panel indicated that the engine was overheating. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the coolant and engine oil were mixing, due to coolant intrusion, causing engine failure. The dealer was unable to specify the location of the leak. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not under recall or Warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 61,000.
Mfg Campaign: 11601585
Recall Date: Jul 12, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I received my car back from All Star Ford on [XXX] with a rebuilt transmission installed. Since the repairs were under warranty I only had to pay $100 out of pocket. The following week I took the car in to have an oil change. The car seemed to run fairly well until [XXX]. The car started to make a strange rattling noise and a notification popped up saying that I needed to get an oil change soon. I thought this to be pretty strange as I had just got an oil change in April 2024 after I received the car back. I decided to take the car to get an oil change on [XXX] in which comments were noted that there was a major oil leak present and transmission fluid leaking as well. The following day on [XXX], as I was out and about, the car started to make the rattling noise louder as I started the car. I shifted the car in reverse to back out of a parking spot and then when I shifted into drive the car would not accelerate. I shifted into park and attempted to start the car again and it shut off and would not move. I had the car towed to All Star Ford same day and dropped the keys in the drop box because they were closed. I called again on [XXX] and was informed that the system had shut down at the shop and they could not get the approval from Ford Corporation to fix the issue. He stated that the mechanic diagnosed that the plate between the transmission and the engine was cracked and needed to be replaced. He estimated that he would be able to get the approval by 07/05/2024 and order the other parts since the shop had majority of the parts to replace again. He informed me that the repairs were still under warranty. I called on 07/10/2024 to check the progress of the repairs and Frank informed me that they are currently working on vehicle and will update me. I called on 07/12/2024 and left Frank a message for follow-up. Frank called me back and stated that there are more issues with the car which includes fixing additional items such as the torque. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S
Corrective Action:
I received my car back from All Star Ford on [XXX] with a rebuilt transmission installed. Since the repairs were under warranty I only had to pay $100 out of pocket. The following week I took the car in to have an oil change. The car seemed to run fairly well until [XXX]. The car started to make a strange rattling noise and a notification popped up saying that I needed to get an oil change soon. I thought this to be pretty strange as I had just got an oil change in April 2024 after I received the car back. I decided to take the car to get an oil change on [XXX] in which comments were noted that there was a major oil leak present and transmission fluid leaking as well. The following day on [XXX], as I was out and about, the car started to make the rattling noise louder as I started the car. I shifted the car in reverse to back out of a parking spot and then when I shifted into drive the car would not accelerate. I shifted into park and attempted to start the car again and it shut off and would not move. I had the car towed to All Star Ford same day and dropped the keys in the drop box because they were closed. I called again on [XXX] and was informed that the system had shut down at the shop and they could not get the approval from Ford Corporation to fix the issue. He stated that the mechanic diagnosed that the plate between the transmission and the engine was cracked and needed to be replaced. He estimated that he would be able to get the approval by 07/05/2024 and order the other parts since the shop had majority of the parts to replace again. He informed me that the repairs were still under warranty. I called on 07/10/2024 to check the progress of the repairs and Frank informed me that they are currently working on vehicle and will update me. I called on 07/12/2024 and left Frank a message for follow-up. Frank called me back and stated that there are more issues with the car which includes fixing additional items such as the torque. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S
Additional Notes:
I received my car back from All Star Ford on [XXX] with a rebuilt transmission installed. Since the repairs were under warranty I only had to pay $100 out of pocket. The following week I took the car in to have an oil change. The car seemed to run fairly well until [XXX]. The car started to make a strange rattling noise and a notification popped up saying that I needed to get an oil change soon. I thought this to be pretty strange as I had just got an oil change in April 2024 after I received the car back. I decided to take the car to get an oil change on [XXX] in which comments were noted that there was a major oil leak present and transmission fluid leaking as well. The following day on [XXX], as I was out and about, the car started to make the rattling noise louder as I started the car. I shifted the car in reverse to back out of a parking spot and then when I shifted into drive the car would not accelerate. I shifted into park and attempted to start the car again and it shut off and would not move. I had the car towed to All Star Ford same day and dropped the keys in the drop box because they were closed. I called again on [XXX] and was informed that the system had shut down at the shop and they could not get the approval from Ford Corporation to fix the issue. He stated that the mechanic diagnosed that the plate between the transmission and the engine was cracked and needed to be replaced. He estimated that he would be able to get the approval by 07/05/2024 and order the other parts since the shop had majority of the parts to replace again. He informed me that the repairs were still under warranty. I called on 07/10/2024 to check the progress of the repairs and Frank informed me that they are currently working on vehicle and will update me. I called on 07/12/2024 and left Frank a message for follow-up. Frank called me back and stated that there are more issues with the car which includes fixing additional items such as the torque. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S
Mfg Campaign: 11601611
Recall Date: Jul 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I received my car back from All Star Ford on [XXX] with a rebuilt transmission installed. Since the repairs were under warranty I only had to pay $100 out of pocket. The following week I took the car in to have an oil change. The car seemed to run fairly well until [XXX]. The car started to make a strange rattling noise and a notification popped up saying that I needed to get an oil change soon. I thought this to be pretty strange as I had just got an oil change in April 2024 after I received the car back. I decided to take the car to get an oil change on [XXX] in which comments were noted that there was a major oil leak present and transmission fluid leaking as well. The following day on [XXX], as I was out and about, the car started to make the rattling noise louder as I started the car. I shifted the car in reverse to back out of a parking spot and then when I shifted into drive the car would not accelerate. I shifted into park and attempted to start the car again and it shut off and would not move. I had the car towed to All Star Ford same day and dropped the keys in the drop box because they were closed. I called again on [XXX] and was informed that the system had shut down at the shop and they could not get the approval from Ford Corporation to fix the issue. He stated that the mechanic diagnosed that the plate between the transmission and the engine was cracked and needed to be replaced. He estimated that he would be able to get the approval by 07/05/2024 and order the other parts since the shop had majority of the parts to replace again. He informed me that the repairs were still under warranty. I called on 07/10/2024 to check the progress of the repairs and Frank informed me that they are currently working on vehicle and will update me. I called on 07/12/2024 and left Frank a message for follow-up. Frank called me back and stated that there are more issues with the car which includes fixing additional items such as the torque. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S
Corrective Action:
I received my car back from All Star Ford on [XXX] with a rebuilt transmission installed. Since the repairs were under warranty I only had to pay $100 out of pocket. The following week I took the car in to have an oil change. The car seemed to run fairly well until [XXX]. The car started to make a strange rattling noise and a notification popped up saying that I needed to get an oil change soon. I thought this to be pretty strange as I had just got an oil change in April 2024 after I received the car back. I decided to take the car to get an oil change on [XXX] in which comments were noted that there was a major oil leak present and transmission fluid leaking as well. The following day on [XXX], as I was out and about, the car started to make the rattling noise louder as I started the car. I shifted the car in reverse to back out of a parking spot and then when I shifted into drive the car would not accelerate. I shifted into park and attempted to start the car again and it shut off and would not move. I had the car towed to All Star Ford same day and dropped the keys in the drop box because they were closed. I called again on [XXX] and was informed that the system had shut down at the shop and they could not get the approval from Ford Corporation to fix the issue. He stated that the mechanic diagnosed that the plate between the transmission and the engine was cracked and needed to be replaced. He estimated that he would be able to get the approval by 07/05/2024 and order the other parts since the shop had majority of the parts to replace again. He informed me that the repairs were still under warranty. I called on 07/10/2024 to check the progress of the repairs and Frank informed me that they are currently working on vehicle and will update me. I called on 07/12/2024 and left Frank a message for follow-up. Frank called me back and stated that there are more issues with the car which includes fixing additional items such as the torque. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S
Additional Notes:
I received my car back from All Star Ford on [XXX] with a rebuilt transmission installed. Since the repairs were under warranty I only had to pay $100 out of pocket. The following week I took the car in to have an oil change. The car seemed to run fairly well until [XXX]. The car started to make a strange rattling noise and a notification popped up saying that I needed to get an oil change soon. I thought this to be pretty strange as I had just got an oil change in April 2024 after I received the car back. I decided to take the car to get an oil change on [XXX] in which comments were noted that there was a major oil leak present and transmission fluid leaking as well. The following day on [XXX], as I was out and about, the car started to make the rattling noise louder as I started the car. I shifted the car in reverse to back out of a parking spot and then when I shifted into drive the car would not accelerate. I shifted into park and attempted to start the car again and it shut off and would not move. I had the car towed to All Star Ford same day and dropped the keys in the drop box because they were closed. I called again on [XXX] and was informed that the system had shut down at the shop and they could not get the approval from Ford Corporation to fix the issue. He stated that the mechanic diagnosed that the plate between the transmission and the engine was cracked and needed to be replaced. He estimated that he would be able to get the approval by 07/05/2024 and order the other parts since the shop had majority of the parts to replace again. He informed me that the repairs were still under warranty. I called on 07/10/2024 to check the progress of the repairs and Frank informed me that they are currently working on vehicle and will update me. I called on 07/12/2024 and left Frank a message for follow-up. Frank called me back and stated that there are more issues with the car which includes fixing additional items such as the torque. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S
Mfg Campaign: 11601611
Recall Date: Jul 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine due to coolant intrusion to cylinders. Car hesitates to go, stalls out, hard to start TSB was released for this issue. The car is at a Ford dealer and now needs a full engine replacement The engine light came on at 102000 miles issues started at 56000 reported to the dealer but never fixed 2 ford dealers didn't follow TSB issues 19-2375 to do repairs while under warranty. Now over 100000, they want me to pay for repair after it has been reported to them for the last 50000 miles, and a TSB released matches the issues I reported
Corrective Action:
Engine due to coolant intrusion to cylinders. Car hesitates to go, stalls out, hard to start TSB was released for this issue. The car is at a Ford dealer and now needs a full engine replacement The engine light came on at 102000 miles issues started at 56000 reported to the dealer but never fixed 2 ford dealers didn't follow TSB issues 19-2375 to do repairs while under warranty. Now over 100000, they want me to pay for repair after it has been reported to them for the last 50000 miles, and a TSB released matches the issues I reported
Additional Notes:
Engine due to coolant intrusion to cylinders. Car hesitates to go, stalls out, hard to start TSB was released for this issue. The car is at a Ford dealer and now needs a full engine replacement The engine light came on at 102000 miles issues started at 56000 reported to the dealer but never fixed 2 ford dealers didn't follow TSB issues 19-2375 to do repairs while under warranty. Now over 100000, they want me to pay for repair after it has been reported to them for the last 50000 miles, and a TSB released matches the issues I reported
Mfg Campaign: 11601155
Recall Date: Jul 11, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Got a check engine light took it for a diagnostic checkup and was told I had coolant intrusion. My vehicle has 104k miles so Ford will not assist in any way to cover the cost of repair which I was quoted 11k to replace the engine at Rod Baker Ford. This is a known issue with Ford Ecoboost engines
Corrective Action:
Got a check engine light took it for a diagnostic checkup and was told I had coolant intrusion. My vehicle has 104k miles so Ford will not assist in any way to cover the cost of repair which I was quoted 11k to replace the engine at Rod Baker Ford. This is a known issue with Ford Ecoboost engines
Additional Notes:
Got a check engine light took it for a diagnostic checkup and was told I had coolant intrusion. My vehicle has 104k miles so Ford will not assist in any way to cover the cost of repair which I was quoted 11k to replace the engine at Rod Baker Ford. This is a known issue with Ford Ecoboost engines
Mfg Campaign: 11601234
Recall Date: Jul 11, 2024
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Valencia, CA • 36 yrs
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