Complaints & Recalls
Official Safety Recalls - Important!
43 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco Sport and 2020-2022 Escape vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S76
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape, 2021-2023 Corsair, and 2022-2023 Maverick vehicles equipped with 2.5L HEV or PHEV engines that were repaired incorrectly under recall 23V380. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S54
Recall Date: May 23, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2021-2023 Bronco Sport vehicles previously repaired incorrectly under recall numbers 22V-859 or 24V-187. A fuel injector may crack and leak fuel inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S21
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2024 Ford Escape, and 2021-2024 Lincoln Corsair vehicles. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24S79
Recall Date: Dec 20, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick, 2020-2022 Escape, and 2021-2022 Lincoln Corsair vehicles. The Hybrid Powertrain Control Module (HPCM) software may cause the vehicle to shift into neutral unexpectedly, causing a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S33
Recall Date: May 10, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape, 2022-2023 Maverick, and 2021-2023 Corsair vehicles equipped with 2.5L HEV or PHEV engines. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S27
Recall Date: May 26, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape and 2021-2023 Bronco Sport vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S73
Recall Date: Nov 18, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape, 2021-2022 Lincoln Corsair, and 2022 Maverick vehicles equipped with 2.5L HEV or PHEV engines. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S47
Recall Date: Jul 7, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2021-2022 Bronco Sport vehicles equipped with 1.5L engines. The engine oil separator housing may crack and develop an oil leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S21
Recall Date: Mar 25, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022 Corsair and 2021-2022 Escape vehicles equipped with a 2.5L Hybrid powertrain. The high voltage battery may fail, resulting in a sudden loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S48
Recall Date: Mar 11, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco Sport and Escape vehicles. The rear brake linings may have been manufactured incorrectly, which can affect braking performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21C31
Recall Date: Nov 23, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling one 2021 Escape vehicle equipped with a 2.5L hybrid powertrain. The high voltage battery may fail, resulting in a sudden loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S48
Recall Date: Nov 10, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Escape, Lincoln Corsair, and 2021-2022 Bronco Sport vehicles. The fuel delivery module may leak inside the fuel tank, causing low fuel pressure which could result in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S38
Recall Date: Aug 10, 2021
Consumer Complaints
282 ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The liner for the panoramic sunroof has come off the tracks on the sides so the liner hangs down into the car and obstructs the view.
Corrective Action:
The liner for the panoramic sunroof has come off the tracks on the sides so the liner hangs down into the car and obstructs the view.
Additional Notes:
The liner for the panoramic sunroof has come off the tracks on the sides so the liner hangs down into the car and obstructs the view.
Mfg Campaign: 11659580
Recall Date: May 7, 2025
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My back passenger door will not lock. If I lock it from my ford app or key fob that back door stays unlocked. This puts my safety at risk because I’m a young female living in a big city known for sex trafficking. I could be followed to my car and I could lock the door but that door stays unlocked someone could kidnap me. Or what if I’m driving the car and the door flies open, that can cause a deadly accident. There was no warning signs or messages just a mere coincidence that I noticed it wasn’t locking. We took it into ford and they have found the issue but don’t want to cover it even though we pay for the primary care. I noticed that past models have been recalled for this issue and should be recalled again that this is something that should not be taken lightly. A lock on a door is not wear and tear when it doesn’t get used.
Corrective Action:
My back passenger door will not lock. If I lock it from my ford app or key fob that back door stays unlocked. This puts my safety at risk because I’m a young female living in a big city known for sex trafficking. I could be followed to my car and I could lock the door but that door stays unlocked someone could kidnap me. Or what if I’m driving the car and the door flies open, that can cause a deadly accident. There was no warning signs or messages just a mere coincidence that I noticed it wasn’t locking. We took it into ford and they have found the issue but don’t want to cover it even though we pay for the primary care. I noticed that past models have been recalled for this issue and should be recalled again that this is something that should not be taken lightly. A lock on a door is not wear and tear when it doesn’t get used.
Additional Notes:
My back passenger door will not lock. If I lock it from my ford app or key fob that back door stays unlocked. This puts my safety at risk because I’m a young female living in a big city known for sex trafficking. I could be followed to my car and I could lock the door but that door stays unlocked someone could kidnap me. Or what if I’m driving the car and the door flies open, that can cause a deadly accident. There was no warning signs or messages just a mere coincidence that I noticed it wasn’t locking. We took it into ford and they have found the issue but don’t want to cover it even though we pay for the primary care. I noticed that past models have been recalled for this issue and should be recalled again that this is something that should not be taken lightly. A lock on a door is not wear and tear when it doesn’t get used.
Mfg Campaign: 11657518
Recall Date: Apr 29, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle will completely cut off when stopped at lights sometimes. And I have to turn off vehicle and restart it to get vehicle going again.
Corrective Action:
Vehicle will completely cut off when stopped at lights sometimes. And I have to turn off vehicle and restart it to get vehicle going again.
Additional Notes:
Vehicle will completely cut off when stopped at lights sometimes. And I have to turn off vehicle and restart it to get vehicle going again.
Mfg Campaign: 11657127
Recall Date: Apr 28, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle will completely cut off when stopped at lights sometimes. And I have to turn off vehicle and restart it to get vehicle going again.
Corrective Action:
Vehicle will completely cut off when stopped at lights sometimes. And I have to turn off vehicle and restart it to get vehicle going again.
Additional Notes:
Vehicle will completely cut off when stopped at lights sometimes. And I have to turn off vehicle and restart it to get vehicle going again.
Mfg Campaign: 11657127
Recall Date: Apr 28, 2025
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Vehicle will completely cut off when stopped at lights sometimes. And I have to turn off vehicle and restart it to get vehicle going again.
Corrective Action:
Vehicle will completely cut off when stopped at lights sometimes. And I have to turn off vehicle and restart it to get vehicle going again.
Additional Notes:
Vehicle will completely cut off when stopped at lights sometimes. And I have to turn off vehicle and restart it to get vehicle going again.
Mfg Campaign: 11657127
Recall Date: Apr 28, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Lithia ford is Fresno worked on exhaust and replaced cat converter on September 5th 2024 for the dealer in which I purchased my vehicle. Ford did not put the support bracket that holds the exhaust and catalytic converter in place back on after the repair. I purchased the vehicle and after 1 month of driving it, the vehicle exhaust started to get really loud and began leaking exhaust fumes into the cab of the car. Car was taken to Tulare Ford to be checked when the missing bracket was discovered and work history was pulled on the vehicle showing Lithia’s direct connection to the exact missing part. Lithia ford refuses to take responsibility for their failure to properly secure the exhaust and catalytic converter which directly cause the issue at hand.
Corrective Action:
Lithia ford is Fresno worked on exhaust and replaced cat converter on September 5th 2024 for the dealer in which I purchased my vehicle. Ford did not put the support bracket that holds the exhaust and catalytic converter in place back on after the repair. I purchased the vehicle and after 1 month of driving it, the vehicle exhaust started to get really loud and began leaking exhaust fumes into the cab of the car. Car was taken to Tulare Ford to be checked when the missing bracket was discovered and work history was pulled on the vehicle showing Lithia’s direct connection to the exact missing part. Lithia ford refuses to take responsibility for their failure to properly secure the exhaust and catalytic converter which directly cause the issue at hand.
Additional Notes:
Lithia ford is Fresno worked on exhaust and replaced cat converter on September 5th 2024 for the dealer in which I purchased my vehicle. Ford did not put the support bracket that holds the exhaust and catalytic converter in place back on after the repair. I purchased the vehicle and after 1 month of driving it, the vehicle exhaust started to get really loud and began leaking exhaust fumes into the cab of the car. Car was taken to Tulare Ford to be checked when the missing bracket was discovered and work history was pulled on the vehicle showing Lithia’s direct connection to the exact missing part. Lithia ford refuses to take responsibility for their failure to properly secure the exhaust and catalytic converter which directly cause the issue at hand.
Mfg Campaign: 11657336
Recall Date: Apr 28, 2025
Ford Motor Company
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns 2021 Ford Escape. The contact stated that the rear passenger’s side window failed to operate as designed and was stuck in the open position and failed to close. The vehicle was taken to the local dealer who repaired the vehicle. No further information was available. The contact stated that the failure recently reoccurred with the rear driver’s side window. Additionally, the instrument cluster malfunctioned, and the contact was unable to view the speedometer and fuel gauge. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was unknown.
Corrective Action:
The contact owns 2021 Ford Escape. The contact stated that the rear passenger’s side window failed to operate as designed and was stuck in the open position and failed to close. The vehicle was taken to the local dealer who repaired the vehicle. No further information was available. The contact stated that the failure recently reoccurred with the rear driver’s side window. Additionally, the instrument cluster malfunctioned, and the contact was unable to view the speedometer and fuel gauge. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was unknown.
Additional Notes:
The contact owns 2021 Ford Escape. The contact stated that the rear passenger’s side window failed to operate as designed and was stuck in the open position and failed to close. The vehicle was taken to the local dealer who repaired the vehicle. No further information was available. The contact stated that the failure recently reoccurred with the rear driver’s side window. Additionally, the instrument cluster malfunctioned, and the contact was unable to view the speedometer and fuel gauge. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was unknown.
Mfg Campaign: 11656584
Recall Date: Apr 24, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
The contact owns 2021 Ford Escape. The contact stated that the rear passenger’s side window failed to operate as designed and was stuck in the open position and failed to close. The vehicle was taken to the local dealer who repaired the vehicle. No further information was available. The contact stated that the failure recently reoccurred with the rear driver’s side window. Additionally, the instrument cluster malfunctioned, and the contact was unable to view the speedometer and fuel gauge. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was unknown.
Corrective Action:
The contact owns 2021 Ford Escape. The contact stated that the rear passenger’s side window failed to operate as designed and was stuck in the open position and failed to close. The vehicle was taken to the local dealer who repaired the vehicle. No further information was available. The contact stated that the failure recently reoccurred with the rear driver’s side window. Additionally, the instrument cluster malfunctioned, and the contact was unable to view the speedometer and fuel gauge. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was unknown.
Additional Notes:
The contact owns 2021 Ford Escape. The contact stated that the rear passenger’s side window failed to operate as designed and was stuck in the open position and failed to close. The vehicle was taken to the local dealer who repaired the vehicle. No further information was available. The contact stated that the failure recently reoccurred with the rear driver’s side window. Additionally, the instrument cluster malfunctioned, and the contact was unable to view the speedometer and fuel gauge. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was unknown.
Mfg Campaign: 11656584
Recall Date: Apr 24, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Door welds were recalled and doors to replace have been on back order for months. My drivers side window now does not properly go up and down. Door pops when opened or closed and will not stay open if needed. My drivers side window also now has a scratch. I’m tired of waiting for a repair and still having to pay for a vehicle that is falling apart and nothing being done about it.
Corrective Action:
Door welds were recalled and doors to replace have been on back order for months. My drivers side window now does not properly go up and down. Door pops when opened or closed and will not stay open if needed. My drivers side window also now has a scratch. I’m tired of waiting for a repair and still having to pay for a vehicle that is falling apart and nothing being done about it.
Additional Notes:
Door welds were recalled and doors to replace have been on back order for months. My drivers side window now does not properly go up and down. Door pops when opened or closed and will not stay open if needed. My drivers side window also now has a scratch. I’m tired of waiting for a repair and still having to pay for a vehicle that is falling apart and nothing being done about it.
Mfg Campaign: 11654797
Recall Date: Apr 15, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2021 Ford Escape. The contact stated while driving at 50 MPH and depressing the accelerator pedal, the vehicle hesitated to respond as needed. No warning light was illuminated. The contact was able to drive to the residence. The vehicle was towed to the dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer transferred the contact to the NHTSA Hotline to file a safety complaint. The approximate failure mileage was 73,925.
Corrective Action:
The contact owns a 2021 Ford Escape. The contact stated while driving at 50 MPH and depressing the accelerator pedal, the vehicle hesitated to respond as needed. No warning light was illuminated. The contact was able to drive to the residence. The vehicle was towed to the dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer transferred the contact to the NHTSA Hotline to file a safety complaint. The approximate failure mileage was 73,925.
Additional Notes:
The contact owns a 2021 Ford Escape. The contact stated while driving at 50 MPH and depressing the accelerator pedal, the vehicle hesitated to respond as needed. No warning light was illuminated. The contact was able to drive to the residence. The vehicle was towed to the dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer transferred the contact to the NHTSA Hotline to file a safety complaint. The approximate failure mileage was 73,925.
Mfg Campaign: 11654063
Recall Date: Apr 11, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The manufacturer stated the remedy was expected to be available second quarter of 2025; however, it could not give an exact date. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The manufacturer stated the remedy was expected to be available second quarter of 2025; however, it could not give an exact date. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The manufacturer stated the remedy was expected to be available second quarter of 2025; however, it could not give an exact date. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11654133
Recall Date: Apr 11, 2025
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The contact called on behalf of his wife who owns a 2021 Ford Escape. The contact stated that when the temperature was cold the seat belt buckled and remained in place as needed; however, during hot temperatures the seat belt was difficult to unbuckle. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed and the contact was informed that the seat belt was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 62,000. The VIN was unavailable.
Corrective Action:
The contact called on behalf of his wife who owns a 2021 Ford Escape. The contact stated that when the temperature was cold the seat belt buckled and remained in place as needed; however, during hot temperatures the seat belt was difficult to unbuckle. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed and the contact was informed that the seat belt was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 62,000. The VIN was unavailable.
Additional Notes:
The contact called on behalf of his wife who owns a 2021 Ford Escape. The contact stated that when the temperature was cold the seat belt buckled and remained in place as needed; however, during hot temperatures the seat belt was difficult to unbuckle. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed and the contact was informed that the seat belt was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 62,000. The VIN was unavailable.
Mfg Campaign: 11653873
Recall Date: Apr 10, 2025
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Problem Description Component/System Failed: The driver-side front door has been inoperable since April 2024, unable to open or close, linked to Ford’s Customer Satisfaction Program 23B56 (faulty door welds/hinges). Vehicle is available for inspection. Safety Risk: I must climb over the passenger seat to enter/exit, risking injury, especially in emergencies. My disabled veteran father, who shares the car, cannot drive it due to inaccessibility, severely limiting his mobility. An inoperable door could delay evacuation, endangering us both. Confirmed by Dealer: Empire Ford, New Bedford, MA, confirmed the issue in October 2024, tying it to 23B56. They quoted 2-3 weeks for parts but haven’t repaired it as of April 10, 2025. Inspections: Only Empire Ford inspected it in October 2024. They admitted to marking the work order as done without repairs, restarting the process. No other inspections by Ford, police, or insurers occurred. Symptoms/Warnings: No warning lights or messages. Around April 2024, the door became hard to open/close, then failed completely, remaining stuck closed. No prior noises or partial issues noted. Details: In October 2024, I took my Escape to Empire Ford for the 23B56 repair. They said parts would take 2-3 weeks. After months without updates, I learned they falsely marked the job complete, forcing a restart. Six months later, the door is still broken, and they only say parts are “ordered,” offering no timeline. This aligns with NHTSA’s PE23013 investigation into Escape door welds. The delay makes the car unsafe and unusable for my father. I request NHTSA’s help to push Ford for a prompt fix or loaner vehicle.
Corrective Action:
Problem Description Component/System Failed: The driver-side front door has been inoperable since April 2024, unable to open or close, linked to Ford’s Customer Satisfaction Program 23B56 (faulty door welds/hinges). Vehicle is available for inspection. Safety Risk: I must climb over the passenger seat to enter/exit, risking injury, especially in emergencies. My disabled veteran father, who shares the car, cannot drive it due to inaccessibility, severely limiting his mobility. An inoperable door could delay evacuation, endangering us both. Confirmed by Dealer: Empire Ford, New Bedford, MA, confirmed the issue in October 2024, tying it to 23B56. They quoted 2-3 weeks for parts but haven’t repaired it as of April 10, 2025. Inspections: Only Empire Ford inspected it in October 2024. They admitted to marking the work order as done without repairs, restarting the process. No other inspections by Ford, police, or insurers occurred. Symptoms/Warnings: No warning lights or messages. Around April 2024, the door became hard to open/close, then failed completely, remaining stuck closed. No prior noises or partial issues noted. Details: In October 2024, I took my Escape to Empire Ford for the 23B56 repair. They said parts would take 2-3 weeks. After months without updates, I learned they falsely marked the job complete, forcing a restart. Six months later, the door is still broken, and they only say parts are “ordered,” offering no timeline. This aligns with NHTSA’s PE23013 investigation into Escape door welds. The delay makes the car unsafe and unusable for my father. I request NHTSA’s help to push Ford for a prompt fix or loaner vehicle.
Additional Notes:
Problem Description Component/System Failed: The driver-side front door has been inoperable since April 2024, unable to open or close, linked to Ford’s Customer Satisfaction Program 23B56 (faulty door welds/hinges). Vehicle is available for inspection. Safety Risk: I must climb over the passenger seat to enter/exit, risking injury, especially in emergencies. My disabled veteran father, who shares the car, cannot drive it due to inaccessibility, severely limiting his mobility. An inoperable door could delay evacuation, endangering us both. Confirmed by Dealer: Empire Ford, New Bedford, MA, confirmed the issue in October 2024, tying it to 23B56. They quoted 2-3 weeks for parts but haven’t repaired it as of April 10, 2025. Inspections: Only Empire Ford inspected it in October 2024. They admitted to marking the work order as done without repairs, restarting the process. No other inspections by Ford, police, or insurers occurred. Symptoms/Warnings: No warning lights or messages. Around April 2024, the door became hard to open/close, then failed completely, remaining stuck closed. No prior noises or partial issues noted. Details: In October 2024, I took my Escape to Empire Ford for the 23B56 repair. They said parts would take 2-3 weeks. After months without updates, I learned they falsely marked the job complete, forcing a restart. Six months later, the door is still broken, and they only say parts are “ordered,” offering no timeline. This aligns with NHTSA’s PE23013 investigation into Escape door welds. The delay makes the car unsafe and unusable for my father. I request NHTSA’s help to push Ford for a prompt fix or loaner vehicle.
Mfg Campaign: 11653968
Recall Date: Apr 10, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacted. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that a second notice would be mailed when parts were available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacted. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that a second notice would be mailed when parts were available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacted. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that a second notice would be mailed when parts were available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11653628
Recall Date: Apr 9, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
When I change gears to reverse, it’s hard to put in gear and studders as well. I am not sure what the issue here is with it.
Corrective Action:
When I change gears to reverse, it’s hard to put in gear and studders as well. I am not sure what the issue here is with it.
Additional Notes:
When I change gears to reverse, it’s hard to put in gear and studders as well. I am not sure what the issue here is with it.
Mfg Campaign: 11652947
Recall Date: Apr 5, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11651237
Recall Date: Mar 28, 2025
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11651237
Recall Date: Mar 28, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11651237
Recall Date: Mar 28, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Every time I get gas my engine stalls out citing an issue with the evap system — evap purge valve. This is not safe as it stalls out directly after filling the car up. The smell of gas is very prominent leading me to believe there could be a fire hazard associated with this as well.
Corrective Action:
Every time I get gas my engine stalls out citing an issue with the evap system — evap purge valve. This is not safe as it stalls out directly after filling the car up. The smell of gas is very prominent leading me to believe there could be a fire hazard associated with this as well.
Additional Notes:
Every time I get gas my engine stalls out citing an issue with the evap system — evap purge valve. This is not safe as it stalls out directly after filling the car up. The smell of gas is very prominent leading me to believe there could be a fire hazard associated with this as well.
Mfg Campaign: 11651219
Recall Date: Mar 27, 2025
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Every time I get gas my engine stalls out citing an issue with the evap system — evap purge valve. This is not safe as it stalls out directly after filling the car up. The smell of gas is very prominent leading me to believe there could be a fire hazard associated with this as well.
Corrective Action:
Every time I get gas my engine stalls out citing an issue with the evap system — evap purge valve. This is not safe as it stalls out directly after filling the car up. The smell of gas is very prominent leading me to believe there could be a fire hazard associated with this as well.
Additional Notes:
Every time I get gas my engine stalls out citing an issue with the evap system — evap purge valve. This is not safe as it stalls out directly after filling the car up. The smell of gas is very prominent leading me to believe there could be a fire hazard associated with this as well.
Mfg Campaign: 11651219
Recall Date: Mar 27, 2025
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