Complaints & Recalls
Official Safety Recalls - Important!
55 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-275-9171), or go to www.nhtsa.gov.
Mfg Campaign: 25S31
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently deploy and lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S06
Recall Date: Feb 9, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C20
Recall Date: Jun 9, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Expedition and 2019-2020 Mustang vehicles. The "Transmission Not In Park" warning message and associated chime duration are shorter than intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S21
Recall Date: May 8, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Expedition and Lincoln Navigator vehicles. The rear suspension toe link fasteners may not have been properly tightened to the frame, possibly allowing separation from the frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S36
Recall Date: Oct 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Consumer Complaints
469 ComplaintsFord Motor Company
Defect Description:
STEERING
Potential Consequences:
1 . AFTER A LEFT TURN THE VEHICLE CONTINUES TO PULL LEFT (MEASURED AT ABOUT 4 POUNDS OF FORCE ON THE STEERING WHEEL TO HOLD STRAIGHT) UNTIL A RIGHT TURN IS MADE TO CANCEL THE LEFT PULL THEN IT TRACKS STRAIGHT. THERE WERE SIMILAR RESULTS ON RIGHT TURNS BUT WORSE ON LEFTS. 2 . THESE TESTS WERE ALSO DONE ON ANOTHER NEW FORD PLATINUM EXPEDITION IDENTICALLY EQUIPPED WITH THE SAME RESULTS (BOTH WITH HEAVY DUTY TOW PACKAGE) 3 . THE NEW EXPEDITION ABOVE DID SEEM TO REQUIRE A LITTLE LESS RIGHT CORRECTIVE PRESSURE THAN OUR EXPEDITION BUT THE LEFT PULL WAS APPROXIMATELY THE SAME 4 . THESE TESTS WERE DONE WITH AND WITHOUT LANE KEEPING WITH NO CHANGE TO THE RESULTS 5 . THESE TESTS WERE DONE WITH AND WITHOUT SWAY CONTROL WITH NO CHANGE TO THE RESULTS 6 . APPROXIMATE TRAILER WEIGHT 6000 LBS. AND APPROXIMATELY 600 LBS. TONGUE WEIGHT 7 . DURING THE LEFT PULL THE VEHICLE WILL 'BLOW' THROUGH THE LANE KEEPER ON THE LEFT BUT WORKS OK ON THE RIGHT 8. TESTS WERE ALSO MADE WITH A TOTALLY DIFFERENT TRAILER AND HITCH SYSTEM WITH THE SAME PROBLEM. 9. THE TESTS WERE DONE WITH AND WITHOUT LOAD TRANSFER BARS. THE LEFT PULL REMAINED AFTER A LEFT TURN BUT WAS A BIT LESS WITHOUT THE LOAD TRANSFER BARS ATTACHED (THAT WAS SURPRISING). 10. FORD HAS REPLACED THE ENTIRE STEERING SYSTEM (INCLUDING RACK AND PINION UNIT WITH STEERING CONTROL MODULE AND YAW SENSE MODULE) AFTER THEY CHECKED ALL WHEEL ALIGNMENTS WITH NO IMPROVEMENT IN STEERING PROBLEM. 11. THIS PROBLEM ALSO HAPPENS WITH NO TRAILER IN TOW JUST NOT TO THE SAME EXTENT. 12. FORD HAS NOW REFUSED TO DO ANYTHING MORE TO RESOLVE THE STEERING PROBLEM. NOTE: I DO HAVE VIDEO FOR THIS PROBLEM ON THE ROAD.
Corrective Action:
1 . AFTER A LEFT TURN THE VEHICLE CONTINUES TO PULL LEFT (MEASURED AT ABOUT 4 POUNDS OF FORCE ON THE STEERING WHEEL TO HOLD STRAIGHT) UNTIL A RIGHT TURN IS MADE TO CANCEL THE LEFT PULL THEN IT TRACKS STRAIGHT. THERE WERE SIMILAR RESULTS ON RIGHT TURNS BUT WORSE ON LEFTS. 2 . THESE TESTS WERE ALSO DONE ON ANOTHER NEW FORD PLATINUM EXPEDITION IDENTICALLY EQUIPPED WITH THE SAME RESULTS (BOTH WITH HEAVY DUTY TOW PACKAGE) 3 . THE NEW EXPEDITION ABOVE DID SEEM TO REQUIRE A LITTLE LESS RIGHT CORRECTIVE PRESSURE THAN OUR EXPEDITION BUT THE LEFT PULL WAS APPROXIMATELY THE SAME 4 . THESE TESTS WERE DONE WITH AND WITHOUT LANE KEEPING WITH NO CHANGE TO THE RESULTS 5 . THESE TESTS WERE DONE WITH AND WITHOUT SWAY CONTROL WITH NO CHANGE TO THE RESULTS 6 . APPROXIMATE TRAILER WEIGHT 6000 LBS. AND APPROXIMATELY 600 LBS. TONGUE WEIGHT 7 . DURING THE LEFT PULL THE VEHICLE WILL 'BLOW' THROUGH THE LANE KEEPER ON THE LEFT BUT WORKS OK ON THE RIGHT 8. TESTS WERE ALSO MADE WITH A TOTALLY DIFFERENT TRAILER AND HITCH SYSTEM WITH THE SAME PROBLEM. 9. THE TESTS WERE DONE WITH AND WITHOUT LOAD TRANSFER BARS. THE LEFT PULL REMAINED AFTER A LEFT TURN BUT WAS A BIT LESS WITHOUT THE LOAD TRANSFER BARS ATTACHED (THAT WAS SURPRISING). 10. FORD HAS REPLACED THE ENTIRE STEERING SYSTEM (INCLUDING RACK AND PINION UNIT WITH STEERING CONTROL MODULE AND YAW SENSE MODULE) AFTER THEY CHECKED ALL WHEEL ALIGNMENTS WITH NO IMPROVEMENT IN STEERING PROBLEM. 11. THIS PROBLEM ALSO HAPPENS WITH NO TRAILER IN TOW JUST NOT TO THE SAME EXTENT. 12. FORD HAS NOW REFUSED TO DO ANYTHING MORE TO RESOLVE THE STEERING PROBLEM. NOTE: I DO HAVE VIDEO FOR THIS PROBLEM ON THE ROAD.
Additional Notes:
1 . AFTER A LEFT TURN THE VEHICLE CONTINUES TO PULL LEFT (MEASURED AT ABOUT 4 POUNDS OF FORCE ON THE STEERING WHEEL TO HOLD STRAIGHT) UNTIL A RIGHT TURN IS MADE TO CANCEL THE LEFT PULL THEN IT TRACKS STRAIGHT. THERE WERE SIMILAR RESULTS ON RIGHT TURNS BUT WORSE ON LEFTS. 2 . THESE TESTS WERE ALSO DONE ON ANOTHER NEW FORD PLATINUM EXPEDITION IDENTICALLY EQUIPPED WITH THE SAME RESULTS (BOTH WITH HEAVY DUTY TOW PACKAGE) 3 . THE NEW EXPEDITION ABOVE DID SEEM TO REQUIRE A LITTLE LESS RIGHT CORRECTIVE PRESSURE THAN OUR EXPEDITION BUT THE LEFT PULL WAS APPROXIMATELY THE SAME 4 . THESE TESTS WERE DONE WITH AND WITHOUT LANE KEEPING WITH NO CHANGE TO THE RESULTS 5 . THESE TESTS WERE DONE WITH AND WITHOUT SWAY CONTROL WITH NO CHANGE TO THE RESULTS 6 . APPROXIMATE TRAILER WEIGHT 6000 LBS. AND APPROXIMATELY 600 LBS. TONGUE WEIGHT 7 . DURING THE LEFT PULL THE VEHICLE WILL 'BLOW' THROUGH THE LANE KEEPER ON THE LEFT BUT WORKS OK ON THE RIGHT 8. TESTS WERE ALSO MADE WITH A TOTALLY DIFFERENT TRAILER AND HITCH SYSTEM WITH THE SAME PROBLEM. 9. THE TESTS WERE DONE WITH AND WITHOUT LOAD TRANSFER BARS. THE LEFT PULL REMAINED AFTER A LEFT TURN BUT WAS A BIT LESS WITHOUT THE LOAD TRANSFER BARS ATTACHED (THAT WAS SURPRISING). 10. FORD HAS REPLACED THE ENTIRE STEERING SYSTEM (INCLUDING RACK AND PINION UNIT WITH STEERING CONTROL MODULE AND YAW SENSE MODULE) AFTER THEY CHECKED ALL WHEEL ALIGNMENTS WITH NO IMPROVEMENT IN STEERING PROBLEM. 11. THIS PROBLEM ALSO HAPPENS WITH NO TRAILER IN TOW JUST NOT TO THE SAME EXTENT. 12. FORD HAS NOW REFUSED TO DO ANYTHING MORE TO RESOLVE THE STEERING PROBLEM. NOTE: I DO HAVE VIDEO FOR THIS PROBLEM ON THE ROAD.
Mfg Campaign: 11258449
Recall Date: Sep 26, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TRAILER BRAKES DO NOT WORK BELOW 11 MPH. MANUAL STATES BRAKING FORCE IS REDUCED. TESTS BY OWNER AND DEALER ON 3 DIFFERENT TRAILERS AND AN EMULATOR SHOW THAT TRAILER BRAKES ARE EFFECTIVELY DISABLED BELOW 11 MPH. THIS IS A MASSIVE SAFETY ISSUE. WE NARROWLY AVOIDED AN ACCIDENT DRIVING DROWN A GRAVEL ROAD, COULD NOT STOP, TRAILER PUSHED US UNTIL TRAILER BRAKES WERE MANUALLY ENGAGED. FORD CORP STATED TO DEALERSHIP THAT THIS IS "NORMAL FOR THIS VEHICLE". SEE ATTACHED IMAGE.
Corrective Action:
TRAILER BRAKES DO NOT WORK BELOW 11 MPH. MANUAL STATES BRAKING FORCE IS REDUCED. TESTS BY OWNER AND DEALER ON 3 DIFFERENT TRAILERS AND AN EMULATOR SHOW THAT TRAILER BRAKES ARE EFFECTIVELY DISABLED BELOW 11 MPH. THIS IS A MASSIVE SAFETY ISSUE. WE NARROWLY AVOIDED AN ACCIDENT DRIVING DROWN A GRAVEL ROAD, COULD NOT STOP, TRAILER PUSHED US UNTIL TRAILER BRAKES WERE MANUALLY ENGAGED. FORD CORP STATED TO DEALERSHIP THAT THIS IS "NORMAL FOR THIS VEHICLE". SEE ATTACHED IMAGE.
Additional Notes:
TRAILER BRAKES DO NOT WORK BELOW 11 MPH. MANUAL STATES BRAKING FORCE IS REDUCED. TESTS BY OWNER AND DEALER ON 3 DIFFERENT TRAILERS AND AN EMULATOR SHOW THAT TRAILER BRAKES ARE EFFECTIVELY DISABLED BELOW 11 MPH. THIS IS A MASSIVE SAFETY ISSUE. WE NARROWLY AVOIDED AN ACCIDENT DRIVING DROWN A GRAVEL ROAD, COULD NOT STOP, TRAILER PUSHED US UNTIL TRAILER BRAKES WERE MANUALLY ENGAGED. FORD CORP STATED TO DEALERSHIP THAT THIS IS "NORMAL FOR THIS VEHICLE". SEE ATTACHED IMAGE.
Mfg Campaign: 11256905
Recall Date: Sep 20, 2019
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
PROJECTOR HALOGEN HEADLIGHTS ARE UNSAFE AND DANGEROUS, UNABLE TO SEE ADEQUATELY AT NIGHT. LIGHT OUTPUT IS EXTREMELY POOR, LIGHTING COLOR IS VERY YELLOW AND BEAM PROJECTION IS NOT FAR ENOUGH TO SEE AT ANY SPEED ABOVE 40MPH. UNABLE TO PROPERLY SEE STREET SIGNS OR OBJECTS ON EITHER SIDE OF VEHICLE THAT MAY CROSS IN PATH. TESTED MULTIPLE TIMES WITH ALL HEADLIGHTS ON INCLUDING LOWER FOG DRIVING LIGHTS. CHECKED ADJUSTMENT(DIRECTION) AND HEIGHT AND DID NOT IMPROVE VISIBILITY. WIFE IS AFRAID TO DRIVE AT NIGHT, LOSE OF USE OF VEHICLE AT NIGHT DUE TO UNSAFE DRIVING CONDITIONS.
Corrective Action:
PROJECTOR HALOGEN HEADLIGHTS ARE UNSAFE AND DANGEROUS, UNABLE TO SEE ADEQUATELY AT NIGHT. LIGHT OUTPUT IS EXTREMELY POOR, LIGHTING COLOR IS VERY YELLOW AND BEAM PROJECTION IS NOT FAR ENOUGH TO SEE AT ANY SPEED ABOVE 40MPH. UNABLE TO PROPERLY SEE STREET SIGNS OR OBJECTS ON EITHER SIDE OF VEHICLE THAT MAY CROSS IN PATH. TESTED MULTIPLE TIMES WITH ALL HEADLIGHTS ON INCLUDING LOWER FOG DRIVING LIGHTS. CHECKED ADJUSTMENT(DIRECTION) AND HEIGHT AND DID NOT IMPROVE VISIBILITY. WIFE IS AFRAID TO DRIVE AT NIGHT, LOSE OF USE OF VEHICLE AT NIGHT DUE TO UNSAFE DRIVING CONDITIONS.
Additional Notes:
PROJECTOR HALOGEN HEADLIGHTS ARE UNSAFE AND DANGEROUS, UNABLE TO SEE ADEQUATELY AT NIGHT. LIGHT OUTPUT IS EXTREMELY POOR, LIGHTING COLOR IS VERY YELLOW AND BEAM PROJECTION IS NOT FAR ENOUGH TO SEE AT ANY SPEED ABOVE 40MPH. UNABLE TO PROPERLY SEE STREET SIGNS OR OBJECTS ON EITHER SIDE OF VEHICLE THAT MAY CROSS IN PATH. TESTED MULTIPLE TIMES WITH ALL HEADLIGHTS ON INCLUDING LOWER FOG DRIVING LIGHTS. CHECKED ADJUSTMENT(DIRECTION) AND HEIGHT AND DID NOT IMPROVE VISIBILITY. WIFE IS AFRAID TO DRIVE AT NIGHT, LOSE OF USE OF VEHICLE AT NIGHT DUE TO UNSAFE DRIVING CONDITIONS.
Mfg Campaign: 11245737
Recall Date: Aug 21, 2019
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE VEHICLE IS EQUIPPED WITH AN AUTOMATIC LIFTGATE ACTIVATED BY MOTION DETECTED UNDER THE REAR BUMPER. THREE WEEKS AGO, I WAS LOADING ITEMS INTO THE BACK OF THE VEHICLE. THE VEHICLE WAS PARKED AND OFF WITH THE PARKING BRAKE ON. MY CHILDREN WERE BUCKLING UP IN THE VEHICLE. WHILE I WAS LOADING THE LAST ITEM FROM THE BOTTOM OF THE CART, THE LIFT GATE UNEXPECTED STARTED DESCENDING. I DIDN'T HEAR THE WARNING CHIMES AND STARTED STANDING UP WITH THE ITEM. BY THAT POINT, THE GATE WAS OVER HALFWAY DOWN AND STRUCK BE JUST BELOW THE OCCIPITAL PROMINENCE OF THE SKULL. THIS RESULTED IN A CONCUSSION AND SEVERAL MISSED DAYS OF WORK.
Corrective Action:
THE VEHICLE IS EQUIPPED WITH AN AUTOMATIC LIFTGATE ACTIVATED BY MOTION DETECTED UNDER THE REAR BUMPER. THREE WEEKS AGO, I WAS LOADING ITEMS INTO THE BACK OF THE VEHICLE. THE VEHICLE WAS PARKED AND OFF WITH THE PARKING BRAKE ON. MY CHILDREN WERE BUCKLING UP IN THE VEHICLE. WHILE I WAS LOADING THE LAST ITEM FROM THE BOTTOM OF THE CART, THE LIFT GATE UNEXPECTED STARTED DESCENDING. I DIDN'T HEAR THE WARNING CHIMES AND STARTED STANDING UP WITH THE ITEM. BY THAT POINT, THE GATE WAS OVER HALFWAY DOWN AND STRUCK BE JUST BELOW THE OCCIPITAL PROMINENCE OF THE SKULL. THIS RESULTED IN A CONCUSSION AND SEVERAL MISSED DAYS OF WORK.
Additional Notes:
THE VEHICLE IS EQUIPPED WITH AN AUTOMATIC LIFTGATE ACTIVATED BY MOTION DETECTED UNDER THE REAR BUMPER. THREE WEEKS AGO, I WAS LOADING ITEMS INTO THE BACK OF THE VEHICLE. THE VEHICLE WAS PARKED AND OFF WITH THE PARKING BRAKE ON. MY CHILDREN WERE BUCKLING UP IN THE VEHICLE. WHILE I WAS LOADING THE LAST ITEM FROM THE BOTTOM OF THE CART, THE LIFT GATE UNEXPECTED STARTED DESCENDING. I DIDN'T HEAR THE WARNING CHIMES AND STARTED STANDING UP WITH THE ITEM. BY THAT POINT, THE GATE WAS OVER HALFWAY DOWN AND STRUCK BE JUST BELOW THE OCCIPITAL PROMINENCE OF THE SKULL. THIS RESULTED IN A CONCUSSION AND SEVERAL MISSED DAYS OF WORK.
Mfg Campaign: 11221981
Recall Date: Jun 23, 2019
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
FRONT FUEL TANK STRAP BOLT CAME OUT CAUSING THE FUEL TANK TO DROP FROM THE VEHICLE. THE DEALER FOUND ZERO DAMAGE OR ANY REASON FOR THE FAILURE. THE SERVICE WRITER TELLS ME THE PROBABLE CAUSE WAS AN ASSEMBLY LINE ISSUE WHERE THE BOLT WAS NOT TIGHT ENOUGH.
Corrective Action:
FRONT FUEL TANK STRAP BOLT CAME OUT CAUSING THE FUEL TANK TO DROP FROM THE VEHICLE. THE DEALER FOUND ZERO DAMAGE OR ANY REASON FOR THE FAILURE. THE SERVICE WRITER TELLS ME THE PROBABLE CAUSE WAS AN ASSEMBLY LINE ISSUE WHERE THE BOLT WAS NOT TIGHT ENOUGH.
Additional Notes:
FRONT FUEL TANK STRAP BOLT CAME OUT CAUSING THE FUEL TANK TO DROP FROM THE VEHICLE. THE DEALER FOUND ZERO DAMAGE OR ANY REASON FOR THE FAILURE. THE SERVICE WRITER TELLS ME THE PROBABLE CAUSE WAS AN ASSEMBLY LINE ISSUE WHERE THE BOLT WAS NOT TIGHT ENOUGH.
Mfg Campaign: 11221380
Recall Date: Jun 20, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
MY WIFE AND I WERE MAKING A LEFT TURN AT AN INTERSECTION WHEN THE VEHICLE STALLED IN THE INTERSECTION WHILE MAKING THE TURN. AN ALERT APPEARED ON THE DASHBOARD "ANTI-COLLISION ALERT" FLASHED ON THE DASH AND DISAPPEARED. THEN ANOTHER MESSAGE APPEARED "DRIVE MODE NOT AVAILABLE". AN ORANGE WRENCH INDICATOR LIGHT LIT AT THE BOTTOM OF DASHBOARD NEXT TO THE ODOMETER. THE VEHICLE WAS NOT SHIFTING CORRECTLY AND AS WE DROVE FURTHER, THE CAR SHIFTED THROUGH THE GEARS SLOWLY AND SLOWLY AND GRADUALLY. WE DROVE THE VEHICLE STRAIGHT TO THE BELL FORD DEALERSHIP IN PHOENIX. WE DROPPED THE VEHICLE OFF AT THE DEALERSHIP. THE DEALERSHIP SERVICE DEPARTMENT CALLED ME THE NEXT DAY AND SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. I HAD DESCRIBED WHAT HAPPENED TO US, BUT THEY SAID NOTHING WAS RECORDED IN THE VEHICLE DIAGNOSTIC SYSTEM OR BLACK BOX. WE HAVE HAD THE VEHICLE AT THE DEALERSHIP FOR OVER 3 WEEKS NOW AND THEY HAVE HAD THEIR MECHANIC DRIVING THE VEHICLE AND SAID THEY ARE UNABLE TO REPLICATE THE ISSUE. WE DO NOT FEEL SAFE IN THE VEHICLE NOW. WE ARE NOT SURE WHAT TO DO NOW AS THE DEALERSHIP SAYS IT IS NOT ELIGIBLE UNDER THE LEMON LAW FOR A BUYBACK.
Corrective Action:
MY WIFE AND I WERE MAKING A LEFT TURN AT AN INTERSECTION WHEN THE VEHICLE STALLED IN THE INTERSECTION WHILE MAKING THE TURN. AN ALERT APPEARED ON THE DASHBOARD "ANTI-COLLISION ALERT" FLASHED ON THE DASH AND DISAPPEARED. THEN ANOTHER MESSAGE APPEARED "DRIVE MODE NOT AVAILABLE". AN ORANGE WRENCH INDICATOR LIGHT LIT AT THE BOTTOM OF DASHBOARD NEXT TO THE ODOMETER. THE VEHICLE WAS NOT SHIFTING CORRECTLY AND AS WE DROVE FURTHER, THE CAR SHIFTED THROUGH THE GEARS SLOWLY AND SLOWLY AND GRADUALLY. WE DROVE THE VEHICLE STRAIGHT TO THE BELL FORD DEALERSHIP IN PHOENIX. WE DROPPED THE VEHICLE OFF AT THE DEALERSHIP. THE DEALERSHIP SERVICE DEPARTMENT CALLED ME THE NEXT DAY AND SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. I HAD DESCRIBED WHAT HAPPENED TO US, BUT THEY SAID NOTHING WAS RECORDED IN THE VEHICLE DIAGNOSTIC SYSTEM OR BLACK BOX. WE HAVE HAD THE VEHICLE AT THE DEALERSHIP FOR OVER 3 WEEKS NOW AND THEY HAVE HAD THEIR MECHANIC DRIVING THE VEHICLE AND SAID THEY ARE UNABLE TO REPLICATE THE ISSUE. WE DO NOT FEEL SAFE IN THE VEHICLE NOW. WE ARE NOT SURE WHAT TO DO NOW AS THE DEALERSHIP SAYS IT IS NOT ELIGIBLE UNDER THE LEMON LAW FOR A BUYBACK.
Additional Notes:
MY WIFE AND I WERE MAKING A LEFT TURN AT AN INTERSECTION WHEN THE VEHICLE STALLED IN THE INTERSECTION WHILE MAKING THE TURN. AN ALERT APPEARED ON THE DASHBOARD "ANTI-COLLISION ALERT" FLASHED ON THE DASH AND DISAPPEARED. THEN ANOTHER MESSAGE APPEARED "DRIVE MODE NOT AVAILABLE". AN ORANGE WRENCH INDICATOR LIGHT LIT AT THE BOTTOM OF DASHBOARD NEXT TO THE ODOMETER. THE VEHICLE WAS NOT SHIFTING CORRECTLY AND AS WE DROVE FURTHER, THE CAR SHIFTED THROUGH THE GEARS SLOWLY AND SLOWLY AND GRADUALLY. WE DROVE THE VEHICLE STRAIGHT TO THE BELL FORD DEALERSHIP IN PHOENIX. WE DROPPED THE VEHICLE OFF AT THE DEALERSHIP. THE DEALERSHIP SERVICE DEPARTMENT CALLED ME THE NEXT DAY AND SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. I HAD DESCRIBED WHAT HAPPENED TO US, BUT THEY SAID NOTHING WAS RECORDED IN THE VEHICLE DIAGNOSTIC SYSTEM OR BLACK BOX. WE HAVE HAD THE VEHICLE AT THE DEALERSHIP FOR OVER 3 WEEKS NOW AND THEY HAVE HAD THEIR MECHANIC DRIVING THE VEHICLE AND SAID THEY ARE UNABLE TO REPLICATE THE ISSUE. WE DO NOT FEEL SAFE IN THE VEHICLE NOW. WE ARE NOT SURE WHAT TO DO NOW AS THE DEALERSHIP SAYS IT IS NOT ELIGIBLE UNDER THE LEMON LAW FOR A BUYBACK.
Mfg Campaign: 11202582
Recall Date: Apr 19, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY WIFE AND I WERE MAKING A LEFT TURN AT AN INTERSECTION WHEN THE VEHICLE STALLED IN THE INTERSECTION WHILE MAKING THE TURN. AN ALERT APPEARED ON THE DASHBOARD "ANTI-COLLISION ALERT" FLASHED ON THE DASH AND DISAPPEARED. THEN ANOTHER MESSAGE APPEARED "DRIVE MODE NOT AVAILABLE". AN ORANGE WRENCH INDICATOR LIGHT LIT AT THE BOTTOM OF DASHBOARD NEXT TO THE ODOMETER. THE VEHICLE WAS NOT SHIFTING CORRECTLY AND AS WE DROVE FURTHER, THE CAR SHIFTED THROUGH THE GEARS SLOWLY AND SLOWLY AND GRADUALLY. WE DROVE THE VEHICLE STRAIGHT TO THE BELL FORD DEALERSHIP IN PHOENIX. WE DROPPED THE VEHICLE OFF AT THE DEALERSHIP. THE DEALERSHIP SERVICE DEPARTMENT CALLED ME THE NEXT DAY AND SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. I HAD DESCRIBED WHAT HAPPENED TO US, BUT THEY SAID NOTHING WAS RECORDED IN THE VEHICLE DIAGNOSTIC SYSTEM OR BLACK BOX. WE HAVE HAD THE VEHICLE AT THE DEALERSHIP FOR OVER 3 WEEKS NOW AND THEY HAVE HAD THEIR MECHANIC DRIVING THE VEHICLE AND SAID THEY ARE UNABLE TO REPLICATE THE ISSUE. WE DO NOT FEEL SAFE IN THE VEHICLE NOW. WE ARE NOT SURE WHAT TO DO NOW AS THE DEALERSHIP SAYS IT IS NOT ELIGIBLE UNDER THE LEMON LAW FOR A BUYBACK.
Corrective Action:
MY WIFE AND I WERE MAKING A LEFT TURN AT AN INTERSECTION WHEN THE VEHICLE STALLED IN THE INTERSECTION WHILE MAKING THE TURN. AN ALERT APPEARED ON THE DASHBOARD "ANTI-COLLISION ALERT" FLASHED ON THE DASH AND DISAPPEARED. THEN ANOTHER MESSAGE APPEARED "DRIVE MODE NOT AVAILABLE". AN ORANGE WRENCH INDICATOR LIGHT LIT AT THE BOTTOM OF DASHBOARD NEXT TO THE ODOMETER. THE VEHICLE WAS NOT SHIFTING CORRECTLY AND AS WE DROVE FURTHER, THE CAR SHIFTED THROUGH THE GEARS SLOWLY AND SLOWLY AND GRADUALLY. WE DROVE THE VEHICLE STRAIGHT TO THE BELL FORD DEALERSHIP IN PHOENIX. WE DROPPED THE VEHICLE OFF AT THE DEALERSHIP. THE DEALERSHIP SERVICE DEPARTMENT CALLED ME THE NEXT DAY AND SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. I HAD DESCRIBED WHAT HAPPENED TO US, BUT THEY SAID NOTHING WAS RECORDED IN THE VEHICLE DIAGNOSTIC SYSTEM OR BLACK BOX. WE HAVE HAD THE VEHICLE AT THE DEALERSHIP FOR OVER 3 WEEKS NOW AND THEY HAVE HAD THEIR MECHANIC DRIVING THE VEHICLE AND SAID THEY ARE UNABLE TO REPLICATE THE ISSUE. WE DO NOT FEEL SAFE IN THE VEHICLE NOW. WE ARE NOT SURE WHAT TO DO NOW AS THE DEALERSHIP SAYS IT IS NOT ELIGIBLE UNDER THE LEMON LAW FOR A BUYBACK.
Additional Notes:
MY WIFE AND I WERE MAKING A LEFT TURN AT AN INTERSECTION WHEN THE VEHICLE STALLED IN THE INTERSECTION WHILE MAKING THE TURN. AN ALERT APPEARED ON THE DASHBOARD "ANTI-COLLISION ALERT" FLASHED ON THE DASH AND DISAPPEARED. THEN ANOTHER MESSAGE APPEARED "DRIVE MODE NOT AVAILABLE". AN ORANGE WRENCH INDICATOR LIGHT LIT AT THE BOTTOM OF DASHBOARD NEXT TO THE ODOMETER. THE VEHICLE WAS NOT SHIFTING CORRECTLY AND AS WE DROVE FURTHER, THE CAR SHIFTED THROUGH THE GEARS SLOWLY AND SLOWLY AND GRADUALLY. WE DROVE THE VEHICLE STRAIGHT TO THE BELL FORD DEALERSHIP IN PHOENIX. WE DROPPED THE VEHICLE OFF AT THE DEALERSHIP. THE DEALERSHIP SERVICE DEPARTMENT CALLED ME THE NEXT DAY AND SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. I HAD DESCRIBED WHAT HAPPENED TO US, BUT THEY SAID NOTHING WAS RECORDED IN THE VEHICLE DIAGNOSTIC SYSTEM OR BLACK BOX. WE HAVE HAD THE VEHICLE AT THE DEALERSHIP FOR OVER 3 WEEKS NOW AND THEY HAVE HAD THEIR MECHANIC DRIVING THE VEHICLE AND SAID THEY ARE UNABLE TO REPLICATE THE ISSUE. WE DO NOT FEEL SAFE IN THE VEHICLE NOW. WE ARE NOT SURE WHAT TO DO NOW AS THE DEALERSHIP SAYS IT IS NOT ELIGIBLE UNDER THE LEMON LAW FOR A BUYBACK.
Mfg Campaign: 11202582
Recall Date: Apr 19, 2019
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
HEADLIGHTS HAVE POOR VISIBILITY DURING LOW LIGHT. OEM HALOGEN LIGHTS INSTALLED
Corrective Action:
HEADLIGHTS HAVE POOR VISIBILITY DURING LOW LIGHT. OEM HALOGEN LIGHTS INSTALLED
Additional Notes:
HEADLIGHTS HAVE POOR VISIBILITY DURING LOW LIGHT. OEM HALOGEN LIGHTS INSTALLED
Mfg Campaign: 11196576
Recall Date: Apr 15, 2019
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
FACTORY OEM HEADLIGHTS INCLUDING HI-BEAMS, LOW-BEAMS, DRLS AND FOG LIGHTS ARE OUTDATED AND TOTALLY INFERIOR TO CURRENT LED/HID HEADLIGHTS. VISIBILITY IS NOT UP TO PAR WHATSOEVER. DEFINITE SAFETY HAZARD. VERY DISAPPOINTED. THIS CAR SHOULD HAVE STANDARD LED DAYLIGHT RUNNING STRIPS, HIGH-BEAMS, LOW BEAMS, AND FOG LIGHTS. FORD SHOULD UPDATE THIS ON ALL 2018 AND NEWER EXPEDITIONS
Corrective Action:
FACTORY OEM HEADLIGHTS INCLUDING HI-BEAMS, LOW-BEAMS, DRLS AND FOG LIGHTS ARE OUTDATED AND TOTALLY INFERIOR TO CURRENT LED/HID HEADLIGHTS. VISIBILITY IS NOT UP TO PAR WHATSOEVER. DEFINITE SAFETY HAZARD. VERY DISAPPOINTED. THIS CAR SHOULD HAVE STANDARD LED DAYLIGHT RUNNING STRIPS, HIGH-BEAMS, LOW BEAMS, AND FOG LIGHTS. FORD SHOULD UPDATE THIS ON ALL 2018 AND NEWER EXPEDITIONS
Additional Notes:
FACTORY OEM HEADLIGHTS INCLUDING HI-BEAMS, LOW-BEAMS, DRLS AND FOG LIGHTS ARE OUTDATED AND TOTALLY INFERIOR TO CURRENT LED/HID HEADLIGHTS. VISIBILITY IS NOT UP TO PAR WHATSOEVER. DEFINITE SAFETY HAZARD. VERY DISAPPOINTED. THIS CAR SHOULD HAVE STANDARD LED DAYLIGHT RUNNING STRIPS, HIGH-BEAMS, LOW BEAMS, AND FOG LIGHTS. FORD SHOULD UPDATE THIS ON ALL 2018 AND NEWER EXPEDITIONS
Mfg Campaign: 11180648
Recall Date: Feb 17, 2019
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Valencia, CA • 36 yrs
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