Complaints & Recalls
Official Safety Recalls - Important!
87 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Expedition and Navigator vehicles that were repaired incorrectly under recall 20V262. The Pre-Collision Assist features, such as forward collision warning and automatic emergency braking, are not functional due to a software error.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S56
Recall Date: May 23, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-275-9171), or go to www.nhtsa.gov.
Mfg Campaign: 25S31
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently deploy and lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S06
Recall Date: Feb 9, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C20
Recall Date: Jun 9, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 F-150, Expedition, 2020-2022 Super Duty F-250, F-350, F-450, F-550, and 2020-2021 Lincoln Navigator vehicles. The windshield wiper arms may break, causing the windshield wipers to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S26
Recall Date: Apr 14, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C19
Recall Date: Sep 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Expedition vehicles. The seat belt tension sensor may incorrectly classify a child occupant as an adult.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S54
Recall Date: Sep 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford Expedition and Lincoln Navigator vehicles. The attachment bracket for the driver's side second-row seat headrest may not have been sufficiently welded to the seat frame. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C12
Recall Date: Jun 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford Expedition and Lincoln Navigator vehicles equipped with camera-only Pre-Collision Assist feature. Vehicles built with the optional radar-plus-camera Pre-Collision Assist system are not affected. Due to incorrect coding of interfacing modules, the Pre-Collision Assist feature is not enabled, and the driver cannot access the menu functions necessary to enable the Pre-Collision Assist feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S20
Recall Date: May 8, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Expedition vehicles. The front passenger seatbelt buckle's Belt Tension Sensor (BTS) may malfunction and may result in the seat occupant being misclassified.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S17
Recall Date: Apr 16, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ranger and F-150 vehicles equipped with 10-speed automatic transmissions and certain 2020 Expedition vehicles equipped with a "police" package. The transmission shift cable lock clip may not be fully seated, allowing the transmission to actually be in a different gear than the gear shift position selected by the driver.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S18
Recall Date: Apr 3, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Consumer Complaints
384 ComplaintsFord Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Front passenger door latch is inoperable from inside in cold weather (below freezing) preventing egress of front passenger without a seperate person opening door from outside vehicle.
Corrective Action:
Front passenger door latch is inoperable from inside in cold weather (below freezing) preventing egress of front passenger without a seperate person opening door from outside vehicle.
Additional Notes:
Front passenger door latch is inoperable from inside in cold weather (below freezing) preventing egress of front passenger without a seperate person opening door from outside vehicle.
Mfg Campaign: 11566214
Recall Date: Jan 18, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My check charging system light came on at a drive thru and the truck put itself in park and shut off. I tried to start it back up and wouldn’t start but the starter keep trying which lead to an electrical fire and the only way to get it to stop was to disconnect the battery. I was not even able to get the truck in neutral to push it out of the way. Even following the steps that it says by pressing both the brake and gas pedal and moving the knob. It would just go back in park. I had to have a tow truck to come remove my truck out of the drive thru is was blocking. My concern is that if this happened in a garage while using the remote start, it could’ve completely caught fire had not, I’ve been paying attention.
Corrective Action:
My check charging system light came on at a drive thru and the truck put itself in park and shut off. I tried to start it back up and wouldn’t start but the starter keep trying which lead to an electrical fire and the only way to get it to stop was to disconnect the battery. I was not even able to get the truck in neutral to push it out of the way. Even following the steps that it says by pressing both the brake and gas pedal and moving the knob. It would just go back in park. I had to have a tow truck to come remove my truck out of the drive thru is was blocking. My concern is that if this happened in a garage while using the remote start, it could’ve completely caught fire had not, I’ve been paying attention.
Additional Notes:
My check charging system light came on at a drive thru and the truck put itself in park and shut off. I tried to start it back up and wouldn’t start but the starter keep trying which lead to an electrical fire and the only way to get it to stop was to disconnect the battery. I was not even able to get the truck in neutral to push it out of the way. Even following the steps that it says by pressing both the brake and gas pedal and moving the knob. It would just go back in park. I had to have a tow truck to come remove my truck out of the drive thru is was blocking. My concern is that if this happened in a garage while using the remote start, it could’ve completely caught fire had not, I’ve been paying attention.
Mfg Campaign: 11564820
Recall Date: Jan 11, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My check charging system light came on at a drive thru and the truck put itself in park and shut off. I tried to start it back up and wouldn’t start but the starter keep trying which lead to an electrical fire and the only way to get it to stop was to disconnect the battery. I was not even able to get the truck in neutral to push it out of the way. Even following the steps that it says by pressing both the brake and gas pedal and moving the knob. It would just go back in park. I had to have a tow truck to come remove my truck out of the drive thru is was blocking. My concern is that if this happened in a garage while using the remote start, it could’ve completely caught fire had not, I’ve been paying attention.
Corrective Action:
My check charging system light came on at a drive thru and the truck put itself in park and shut off. I tried to start it back up and wouldn’t start but the starter keep trying which lead to an electrical fire and the only way to get it to stop was to disconnect the battery. I was not even able to get the truck in neutral to push it out of the way. Even following the steps that it says by pressing both the brake and gas pedal and moving the knob. It would just go back in park. I had to have a tow truck to come remove my truck out of the drive thru is was blocking. My concern is that if this happened in a garage while using the remote start, it could’ve completely caught fire had not, I’ve been paying attention.
Additional Notes:
My check charging system light came on at a drive thru and the truck put itself in park and shut off. I tried to start it back up and wouldn’t start but the starter keep trying which lead to an electrical fire and the only way to get it to stop was to disconnect the battery. I was not even able to get the truck in neutral to push it out of the way. Even following the steps that it says by pressing both the brake and gas pedal and moving the knob. It would just go back in park. I had to have a tow truck to come remove my truck out of the drive thru is was blocking. My concern is that if this happened in a garage while using the remote start, it could’ve completely caught fire had not, I’ve been paying attention.
Mfg Campaign: 11564820
Recall Date: Jan 11, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
[XXX] on my way to pick up kids from school in Dallas and take them home. I was driving about 65 mph trying to accelerate to pass an 18 wheeler, to exit. As I press on the gas there was no acceleration. All l hear is motor revving as if I’m in neutral, it feels like it slipped the gears resulting in the inability to speed up. At this point, I’m in front of the 18 wheeler, which is coming up on me while I am unable to accelerate. I have to swerve to avoid him hitting me while nearly hitting the car next to me. Luckily, there wasn’t an accident. It remains this way for about 3 sec & then I take my foot off the gas & try accelerating again & it catches a gear and performs normally. I took it to the dealership & they kept my car for over a month did a complete overhaul on the transmission they said they repaired it & gave my car back. After a few days the same problem occurred. I took my car back & they did a 2nd overhaul on the transmission & gave me my car back. The same day I picked up my car after repairs the same problem happened. I’ve taken my car to a Ford dealership 6 times now for same issue. Currently my car is back at the same dealership & they’re trying to correct the issue. I drive 6 children all under 10 years old home from school every day & I have lost all confidence in my vehicle. I’m terrified when driving on overpasses, merging or trying to switch lanes, I never know when it will happen. As a result of my fear of this happening with the children, I try to avoid driving on highways at all with them, which is very difficult for picking them up. I filed a lemon law claim but don’t qualify. I have written letters to manufacturer, sent videos of dash when transmission failing so they could see the error codes & gauge’s but they can’t seem to fix it. Please help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] on my way to pick up kids from school in Dallas and take them home. I was driving about 65 mph trying to accelerate to pass an 18 wheeler, to exit. As I press on the gas there was no acceleration. All l hear is motor revving as if I’m in neutral, it feels like it slipped the gears resulting in the inability to speed up. At this point, I’m in front of the 18 wheeler, which is coming up on me while I am unable to accelerate. I have to swerve to avoid him hitting me while nearly hitting the car next to me. Luckily, there wasn’t an accident. It remains this way for about 3 sec & then I take my foot off the gas & try accelerating again & it catches a gear and performs normally. I took it to the dealership & they kept my car for over a month did a complete overhaul on the transmission they said they repaired it & gave my car back. After a few days the same problem occurred. I took my car back & they did a 2nd overhaul on the transmission & gave me my car back. The same day I picked up my car after repairs the same problem happened. I’ve taken my car to a Ford dealership 6 times now for same issue. Currently my car is back at the same dealership & they’re trying to correct the issue. I drive 6 children all under 10 years old home from school every day & I have lost all confidence in my vehicle. I’m terrified when driving on overpasses, merging or trying to switch lanes, I never know when it will happen. As a result of my fear of this happening with the children, I try to avoid driving on highways at all with them, which is very difficult for picking them up. I filed a lemon law claim but don’t qualify. I have written letters to manufacturer, sent videos of dash when transmission failing so they could see the error codes & gauge’s but they can’t seem to fix it. Please help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] on my way to pick up kids from school in Dallas and take them home. I was driving about 65 mph trying to accelerate to pass an 18 wheeler, to exit. As I press on the gas there was no acceleration. All l hear is motor revving as if I’m in neutral, it feels like it slipped the gears resulting in the inability to speed up. At this point, I’m in front of the 18 wheeler, which is coming up on me while I am unable to accelerate. I have to swerve to avoid him hitting me while nearly hitting the car next to me. Luckily, there wasn’t an accident. It remains this way for about 3 sec & then I take my foot off the gas & try accelerating again & it catches a gear and performs normally. I took it to the dealership & they kept my car for over a month did a complete overhaul on the transmission they said they repaired it & gave my car back. After a few days the same problem occurred. I took my car back & they did a 2nd overhaul on the transmission & gave me my car back. The same day I picked up my car after repairs the same problem happened. I’ve taken my car to a Ford dealership 6 times now for same issue. Currently my car is back at the same dealership & they’re trying to correct the issue. I drive 6 children all under 10 years old home from school every day & I have lost all confidence in my vehicle. I’m terrified when driving on overpasses, merging or trying to switch lanes, I never know when it will happen. As a result of my fear of this happening with the children, I try to avoid driving on highways at all with them, which is very difficult for picking them up. I filed a lemon law claim but don’t qualify. I have written letters to manufacturer, sent videos of dash when transmission failing so they could see the error codes & gauge’s but they can’t seem to fix it. Please help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11564434
Recall Date: Jan 9, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
[XXX] on my way to pick up kids from school in Dallas and take them home. I was driving about 65 mph trying to accelerate to pass an 18 wheeler, to exit. As I press on the gas there was no acceleration. All l hear is motor revving as if I’m in neutral, it feels like it slipped the gears resulting in the inability to speed up. At this point, I’m in front of the 18 wheeler, which is coming up on me while I am unable to accelerate. I have to swerve to avoid him hitting me while nearly hitting the car next to me. Luckily, there wasn’t an accident. It remains this way for about 3 sec & then I take my foot off the gas & try accelerating again & it catches a gear and performs normally. I took it to the dealership & they kept my car for over a month did a complete overhaul on the transmission they said they repaired it & gave my car back. After a few days the same problem occurred. I took my car back & they did a 2nd overhaul on the transmission & gave me my car back. The same day I picked up my car after repairs the same problem happened. I’ve taken my car to a Ford dealership 6 times now for same issue. Currently my car is back at the same dealership & they’re trying to correct the issue. I drive 6 children all under 10 years old home from school every day & I have lost all confidence in my vehicle. I’m terrified when driving on overpasses, merging or trying to switch lanes, I never know when it will happen. As a result of my fear of this happening with the children, I try to avoid driving on highways at all with them, which is very difficult for picking them up. I filed a lemon law claim but don’t qualify. I have written letters to manufacturer, sent videos of dash when transmission failing so they could see the error codes & gauge’s but they can’t seem to fix it. Please help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] on my way to pick up kids from school in Dallas and take them home. I was driving about 65 mph trying to accelerate to pass an 18 wheeler, to exit. As I press on the gas there was no acceleration. All l hear is motor revving as if I’m in neutral, it feels like it slipped the gears resulting in the inability to speed up. At this point, I’m in front of the 18 wheeler, which is coming up on me while I am unable to accelerate. I have to swerve to avoid him hitting me while nearly hitting the car next to me. Luckily, there wasn’t an accident. It remains this way for about 3 sec & then I take my foot off the gas & try accelerating again & it catches a gear and performs normally. I took it to the dealership & they kept my car for over a month did a complete overhaul on the transmission they said they repaired it & gave my car back. After a few days the same problem occurred. I took my car back & they did a 2nd overhaul on the transmission & gave me my car back. The same day I picked up my car after repairs the same problem happened. I’ve taken my car to a Ford dealership 6 times now for same issue. Currently my car is back at the same dealership & they’re trying to correct the issue. I drive 6 children all under 10 years old home from school every day & I have lost all confidence in my vehicle. I’m terrified when driving on overpasses, merging or trying to switch lanes, I never know when it will happen. As a result of my fear of this happening with the children, I try to avoid driving on highways at all with them, which is very difficult for picking them up. I filed a lemon law claim but don’t qualify. I have written letters to manufacturer, sent videos of dash when transmission failing so they could see the error codes & gauge’s but they can’t seem to fix it. Please help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] on my way to pick up kids from school in Dallas and take them home. I was driving about 65 mph trying to accelerate to pass an 18 wheeler, to exit. As I press on the gas there was no acceleration. All l hear is motor revving as if I’m in neutral, it feels like it slipped the gears resulting in the inability to speed up. At this point, I’m in front of the 18 wheeler, which is coming up on me while I am unable to accelerate. I have to swerve to avoid him hitting me while nearly hitting the car next to me. Luckily, there wasn’t an accident. It remains this way for about 3 sec & then I take my foot off the gas & try accelerating again & it catches a gear and performs normally. I took it to the dealership & they kept my car for over a month did a complete overhaul on the transmission they said they repaired it & gave my car back. After a few days the same problem occurred. I took my car back & they did a 2nd overhaul on the transmission & gave me my car back. The same day I picked up my car after repairs the same problem happened. I’ve taken my car to a Ford dealership 6 times now for same issue. Currently my car is back at the same dealership & they’re trying to correct the issue. I drive 6 children all under 10 years old home from school every day & I have lost all confidence in my vehicle. I’m terrified when driving on overpasses, merging or trying to switch lanes, I never know when it will happen. As a result of my fear of this happening with the children, I try to avoid driving on highways at all with them, which is very difficult for picking them up. I filed a lemon law claim but don’t qualify. I have written letters to manufacturer, sent videos of dash when transmission failing so they could see the error codes & gauge’s but they can’t seem to fix it. Please help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11564434
Recall Date: Jan 9, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission lost power, revved up high and wouldn't shift into gear. All this happened while driving. Taking to Ford dealership for a second time for the same thing. Car is equipped with the 10R80 transmission.
Corrective Action:
Transmission lost power, revved up high and wouldn't shift into gear. All this happened while driving. Taking to Ford dealership for a second time for the same thing. Car is equipped with the 10R80 transmission.
Additional Notes:
Transmission lost power, revved up high and wouldn't shift into gear. All this happened while driving. Taking to Ford dealership for a second time for the same thing. Car is equipped with the 10R80 transmission.
Mfg Campaign: 11563396
Recall Date: Jan 3, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated when the vehicle was first started, the vehicle hesitated before shifting out of park(P) into drive(D). The contact stated that the vehicle also hesitated while driving at various speeds and then jolted into the next gear. Additionally, the contact stated that after reversing down the driveway and attempting to shift reverse(R) to drive(D) the vehicle hesitated and was still rolling backwards after the contact had shifted to drive(D). The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 36,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated when the vehicle was first started, the vehicle hesitated before shifting out of park(P) into drive(D). The contact stated that the vehicle also hesitated while driving at various speeds and then jolted into the next gear. Additionally, the contact stated that after reversing down the driveway and attempting to shift reverse(R) to drive(D) the vehicle hesitated and was still rolling backwards after the contact had shifted to drive(D). The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 36,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated when the vehicle was first started, the vehicle hesitated before shifting out of park(P) into drive(D). The contact stated that the vehicle also hesitated while driving at various speeds and then jolted into the next gear. Additionally, the contact stated that after reversing down the driveway and attempting to shift reverse(R) to drive(D) the vehicle hesitated and was still rolling backwards after the contact had shifted to drive(D). The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 36,000.
Mfg Campaign: 11563017
Recall Date: Jan 2, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated while driving 60 MPH and depressing the accelerator pedal, the RPMS increased; however, the vehicle failed to respond and downshifted. The message "Transmission Fault" was displayed. The contact was able to veer to the side of the road. The contact stated that after 15 minutes, the vehicle made an abnormal clunking sound and shuddered while the transmission shifted into gear. The contact continued driving at low speeds. The dealer was notified of the failure. The dealer informed the contact that the failure was a manufacturer’s defect; however, the vehicle was not covered under warranty due to the mileage. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 65,600.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated while driving 60 MPH and depressing the accelerator pedal, the RPMS increased; however, the vehicle failed to respond and downshifted. The message "Transmission Fault" was displayed. The contact was able to veer to the side of the road. The contact stated that after 15 minutes, the vehicle made an abnormal clunking sound and shuddered while the transmission shifted into gear. The contact continued driving at low speeds. The dealer was notified of the failure. The dealer informed the contact that the failure was a manufacturer’s defect; however, the vehicle was not covered under warranty due to the mileage. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 65,600.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated while driving 60 MPH and depressing the accelerator pedal, the RPMS increased; however, the vehicle failed to respond and downshifted. The message "Transmission Fault" was displayed. The contact was able to veer to the side of the road. The contact stated that after 15 minutes, the vehicle made an abnormal clunking sound and shuddered while the transmission shifted into gear. The contact continued driving at low speeds. The dealer was notified of the failure. The dealer informed the contact that the failure was a manufacturer’s defect; however, the vehicle was not covered under warranty due to the mileage. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 65,600.
Mfg Campaign: 11563109
Recall Date: Jan 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The transmission jumps when putting it in park or reverse or when driving and switching gears. This is a well known issue with this vehicle. Ford has done nothing to correct it. It’s a safety issue as I went to Pass and my car stalled on the highway and did not switch gears. I do not feel to be responsible for paying for a repair that is happening everywhere.
Corrective Action:
The transmission jumps when putting it in park or reverse or when driving and switching gears. This is a well known issue with this vehicle. Ford has done nothing to correct it. It’s a safety issue as I went to Pass and my car stalled on the highway and did not switch gears. I do not feel to be responsible for paying for a repair that is happening everywhere.
Additional Notes:
The transmission jumps when putting it in park or reverse or when driving and switching gears. This is a well known issue with this vehicle. Ford has done nothing to correct it. It’s a safety issue as I went to Pass and my car stalled on the highway and did not switch gears. I do not feel to be responsible for paying for a repair that is happening everywhere.
Mfg Campaign: 11560437
Recall Date: Dec 16, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
When you rapidly accelerate the power train slips into neutral and you lose power and the engine revs. Let off accelerator and it reengages. The first time I got a warning “wrench” and error message in the Ford Pass app.The next several times no “wrench” or error message. Ford knows the problem exist. They have TSB 23-2249 out that list all covered year and models that the problem can exist on as well as repair instructions. This problem is a safety hazard if you are attempting to enter onto the interstate and you lose power.
Corrective Action:
When you rapidly accelerate the power train slips into neutral and you lose power and the engine revs. Let off accelerator and it reengages. The first time I got a warning “wrench” and error message in the Ford Pass app.The next several times no “wrench” or error message. Ford knows the problem exist. They have TSB 23-2249 out that list all covered year and models that the problem can exist on as well as repair instructions. This problem is a safety hazard if you are attempting to enter onto the interstate and you lose power.
Additional Notes:
When you rapidly accelerate the power train slips into neutral and you lose power and the engine revs. Let off accelerator and it reengages. The first time I got a warning “wrench” and error message in the Ford Pass app.The next several times no “wrench” or error message. Ford knows the problem exist. They have TSB 23-2249 out that list all covered year and models that the problem can exist on as well as repair instructions. This problem is a safety hazard if you are attempting to enter onto the interstate and you lose power.
Mfg Campaign: 11558535
Recall Date: Dec 5, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I purchased this vehicle used, I started having transmission issues here and there and now it's more frequent. I travel from Houston tx to Katy Texas weekly and travel on I-10, the most dangerous road in Houston with my 9 year old daughter and 2 year old son. There have been several times where I was almost rear ended because the vehicle shifted gears and when I would push the accelerator the vehicle would do nothing and just glided. Yesterday traveling to Katy, it happened again but only this time the vehicle didn't shift back into gear for a longer period of time and again almost causing us to get rear ended. I have taken my vehicle to Ford only to tell me that they test drive it and nothing happened so they were not able to fix anything. I have read several complaints about this issue with the 10 speed transmission but nothing is being done about it. This is supposed to be a safe family vehicle on the road but instead it's a DEATH trap waiting to happen. Please, please, please look into Ford being held responsible for this issue that should be fixed. Thank you for your help.
Corrective Action:
I purchased this vehicle used, I started having transmission issues here and there and now it's more frequent. I travel from Houston tx to Katy Texas weekly and travel on I-10, the most dangerous road in Houston with my 9 year old daughter and 2 year old son. There have been several times where I was almost rear ended because the vehicle shifted gears and when I would push the accelerator the vehicle would do nothing and just glided. Yesterday traveling to Katy, it happened again but only this time the vehicle didn't shift back into gear for a longer period of time and again almost causing us to get rear ended. I have taken my vehicle to Ford only to tell me that they test drive it and nothing happened so they were not able to fix anything. I have read several complaints about this issue with the 10 speed transmission but nothing is being done about it. This is supposed to be a safe family vehicle on the road but instead it's a DEATH trap waiting to happen. Please, please, please look into Ford being held responsible for this issue that should be fixed. Thank you for your help.
Additional Notes:
I purchased this vehicle used, I started having transmission issues here and there and now it's more frequent. I travel from Houston tx to Katy Texas weekly and travel on I-10, the most dangerous road in Houston with my 9 year old daughter and 2 year old son. There have been several times where I was almost rear ended because the vehicle shifted gears and when I would push the accelerator the vehicle would do nothing and just glided. Yesterday traveling to Katy, it happened again but only this time the vehicle didn't shift back into gear for a longer period of time and again almost causing us to get rear ended. I have taken my vehicle to Ford only to tell me that they test drive it and nothing happened so they were not able to fix anything. I have read several complaints about this issue with the 10 speed transmission but nothing is being done about it. This is supposed to be a safe family vehicle on the road but instead it's a DEATH trap waiting to happen. Please, please, please look into Ford being held responsible for this issue that should be fixed. Thank you for your help.
Mfg Campaign: 11558117
Recall Date: Dec 2, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased this vehicle used, I started having transmission issues here and there and now it's more frequent. I travel from Houston tx to Katy Texas weekly and travel on I-10, the most dangerous road in Houston with my 9 year old daughter and 2 year old son. There have been several times where I was almost rear ended because the vehicle shifted gears and when I would push the accelerator the vehicle would do nothing and just glided. Yesterday traveling to Katy, it happened again but only this time the vehicle didn't shift back into gear for a longer period of time and again almost causing us to get rear ended. I have taken my vehicle to Ford only to tell me that they test drive it and nothing happened so they were not able to fix anything. I have read several complaints about this issue with the 10 speed transmission but nothing is being done about it. This is supposed to be a safe family vehicle on the road but instead it's a DEATH trap waiting to happen. Please, please, please look into Ford being held responsible for this issue that should be fixed. Thank you for your help.
Corrective Action:
I purchased this vehicle used, I started having transmission issues here and there and now it's more frequent. I travel from Houston tx to Katy Texas weekly and travel on I-10, the most dangerous road in Houston with my 9 year old daughter and 2 year old son. There have been several times where I was almost rear ended because the vehicle shifted gears and when I would push the accelerator the vehicle would do nothing and just glided. Yesterday traveling to Katy, it happened again but only this time the vehicle didn't shift back into gear for a longer period of time and again almost causing us to get rear ended. I have taken my vehicle to Ford only to tell me that they test drive it and nothing happened so they were not able to fix anything. I have read several complaints about this issue with the 10 speed transmission but nothing is being done about it. This is supposed to be a safe family vehicle on the road but instead it's a DEATH trap waiting to happen. Please, please, please look into Ford being held responsible for this issue that should be fixed. Thank you for your help.
Additional Notes:
I purchased this vehicle used, I started having transmission issues here and there and now it's more frequent. I travel from Houston tx to Katy Texas weekly and travel on I-10, the most dangerous road in Houston with my 9 year old daughter and 2 year old son. There have been several times where I was almost rear ended because the vehicle shifted gears and when I would push the accelerator the vehicle would do nothing and just glided. Yesterday traveling to Katy, it happened again but only this time the vehicle didn't shift back into gear for a longer period of time and again almost causing us to get rear ended. I have taken my vehicle to Ford only to tell me that they test drive it and nothing happened so they were not able to fix anything. I have read several complaints about this issue with the 10 speed transmission but nothing is being done about it. This is supposed to be a safe family vehicle on the road but instead it's a DEATH trap waiting to happen. Please, please, please look into Ford being held responsible for this issue that should be fixed. Thank you for your help.
Mfg Campaign: 11558117
Recall Date: Dec 2, 2023
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I purchased this vehicle used, I started having transmission issues here and there and now it's more frequent. I travel from Houston tx to Katy Texas weekly and travel on I-10, the most dangerous road in Houston with my 9 year old daughter and 2 year old son. There have been several times where I was almost rear ended because the vehicle shifted gears and when I would push the accelerator the vehicle would do nothing and just glided. Yesterday traveling to Katy, it happened again but only this time the vehicle didn't shift back into gear for a longer period of time and again almost causing us to get rear ended. I have taken my vehicle to Ford only to tell me that they test drive it and nothing happened so they were not able to fix anything. I have read several complaints about this issue with the 10 speed transmission but nothing is being done about it. This is supposed to be a safe family vehicle on the road but instead it's a DEATH trap waiting to happen. Please, please, please look into Ford being held responsible for this issue that should be fixed. Thank you for your help.
Corrective Action:
I purchased this vehicle used, I started having transmission issues here and there and now it's more frequent. I travel from Houston tx to Katy Texas weekly and travel on I-10, the most dangerous road in Houston with my 9 year old daughter and 2 year old son. There have been several times where I was almost rear ended because the vehicle shifted gears and when I would push the accelerator the vehicle would do nothing and just glided. Yesterday traveling to Katy, it happened again but only this time the vehicle didn't shift back into gear for a longer period of time and again almost causing us to get rear ended. I have taken my vehicle to Ford only to tell me that they test drive it and nothing happened so they were not able to fix anything. I have read several complaints about this issue with the 10 speed transmission but nothing is being done about it. This is supposed to be a safe family vehicle on the road but instead it's a DEATH trap waiting to happen. Please, please, please look into Ford being held responsible for this issue that should be fixed. Thank you for your help.
Additional Notes:
I purchased this vehicle used, I started having transmission issues here and there and now it's more frequent. I travel from Houston tx to Katy Texas weekly and travel on I-10, the most dangerous road in Houston with my 9 year old daughter and 2 year old son. There have been several times where I was almost rear ended because the vehicle shifted gears and when I would push the accelerator the vehicle would do nothing and just glided. Yesterday traveling to Katy, it happened again but only this time the vehicle didn't shift back into gear for a longer period of time and again almost causing us to get rear ended. I have taken my vehicle to Ford only to tell me that they test drive it and nothing happened so they were not able to fix anything. I have read several complaints about this issue with the 10 speed transmission but nothing is being done about it. This is supposed to be a safe family vehicle on the road but instead it's a DEATH trap waiting to happen. Please, please, please look into Ford being held responsible for this issue that should be fixed. Thank you for your help.
Mfg Campaign: 11558117
Recall Date: Dec 2, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated while driving 10 MPH, the vehicle shuddered with the check engine warning light illuminated. The contact stated that the failure also occurred while the vehicle was idling. The vehicle was taken to the dealer, where diagnostic codes: P0011, P0012 and P0016 were retrieved. The dealer determined that the crankshaft chain was stretched and needed to be replaced in bank #1 and bank #2, along with the pretensioners and phasers. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 98,800.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated while driving 10 MPH, the vehicle shuddered with the check engine warning light illuminated. The contact stated that the failure also occurred while the vehicle was idling. The vehicle was taken to the dealer, where diagnostic codes: P0011, P0012 and P0016 were retrieved. The dealer determined that the crankshaft chain was stretched and needed to be replaced in bank #1 and bank #2, along with the pretensioners and phasers. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 98,800.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated while driving 10 MPH, the vehicle shuddered with the check engine warning light illuminated. The contact stated that the failure also occurred while the vehicle was idling. The vehicle was taken to the dealer, where diagnostic codes: P0011, P0012 and P0016 were retrieved. The dealer determined that the crankshaft chain was stretched and needed to be replaced in bank #1 and bank #2, along with the pretensioners and phasers. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 98,800.
Mfg Campaign: 11557822
Recall Date: Dec 1, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated while driving 75 MPH, the vehicle suddenly shifted into neutral independently. The contact was able to pull over to the shoulder of the roadway, after which the vehicle returned to normal functionality. However, the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was taken to another dealer, who was also unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 45,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated while driving 75 MPH, the vehicle suddenly shifted into neutral independently. The contact was able to pull over to the shoulder of the roadway, after which the vehicle returned to normal functionality. However, the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was taken to another dealer, who was also unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 45,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated while driving 75 MPH, the vehicle suddenly shifted into neutral independently. The contact was able to pull over to the shoulder of the roadway, after which the vehicle returned to normal functionality. However, the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was taken to another dealer, who was also unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 45,000.
Mfg Campaign: 11557645
Recall Date: Nov 30, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated that while operating the vehicle, there was an abnormal rattling sound coming from the engine with the check engine warning light illuminated. Additionally, the vehicle experienced jerking and shuddering while shifting gear with the Power Train fault message displayed. The vehicle was taken to the local dealer who diagnosed that the camshaft timing chain, phasers, and variable valve timing solenoid were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 91,034.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated that while operating the vehicle, there was an abnormal rattling sound coming from the engine with the check engine warning light illuminated. Additionally, the vehicle experienced jerking and shuddering while shifting gear with the Power Train fault message displayed. The vehicle was taken to the local dealer who diagnosed that the camshaft timing chain, phasers, and variable valve timing solenoid were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 91,034.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated that while operating the vehicle, there was an abnormal rattling sound coming from the engine with the check engine warning light illuminated. Additionally, the vehicle experienced jerking and shuddering while shifting gear with the Power Train fault message displayed. The vehicle was taken to the local dealer who diagnosed that the camshaft timing chain, phasers, and variable valve timing solenoid were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 91,034.
Mfg Campaign: 11557206
Recall Date: Nov 28, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated that while operating the vehicle, there was an abnormal rattling sound coming from the engine with the check engine warning light illuminated. Additionally, the vehicle experienced jerking and shuddering while shifting gear with the Power Train fault message displayed. The vehicle was taken to the local dealer who diagnosed that the camshaft timing chain, phasers, and variable valve timing solenoid were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 91,034.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated that while operating the vehicle, there was an abnormal rattling sound coming from the engine with the check engine warning light illuminated. Additionally, the vehicle experienced jerking and shuddering while shifting gear with the Power Train fault message displayed. The vehicle was taken to the local dealer who diagnosed that the camshaft timing chain, phasers, and variable valve timing solenoid were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 91,034.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated that while operating the vehicle, there was an abnormal rattling sound coming from the engine with the check engine warning light illuminated. Additionally, the vehicle experienced jerking and shuddering while shifting gear with the Power Train fault message displayed. The vehicle was taken to the local dealer who diagnosed that the camshaft timing chain, phasers, and variable valve timing solenoid were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 91,034.
Mfg Campaign: 11557206
Recall Date: Nov 28, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Driving down road went to pass and lost all power almost causing a collision. Then transmission reengaged.with a very loud thud. Vehicle continues to do this and has done this since day. One randomly when downshifting usually around the eighth gear.
Corrective Action:
Driving down road went to pass and lost all power almost causing a collision. Then transmission reengaged.with a very loud thud. Vehicle continues to do this and has done this since day. One randomly when downshifting usually around the eighth gear.
Additional Notes:
Driving down road went to pass and lost all power almost causing a collision. Then transmission reengaged.with a very loud thud. Vehicle continues to do this and has done this since day. One randomly when downshifting usually around the eighth gear.
Mfg Campaign: 11557078
Recall Date: Nov 27, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The transmission keeps slipping while driving. It has been happening for over 6 months. Continuous visits to FORD and they are unable to find the problem. Now, we noticed our transmission temperature is rising to 240 degrees.
Corrective Action:
The transmission keeps slipping while driving. It has been happening for over 6 months. Continuous visits to FORD and they are unable to find the problem. Now, we noticed our transmission temperature is rising to 240 degrees.
Additional Notes:
The transmission keeps slipping while driving. It has been happening for over 6 months. Continuous visits to FORD and they are unable to find the problem. Now, we noticed our transmission temperature is rising to 240 degrees.
Mfg Campaign: 11556571
Recall Date: Nov 23, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated while driving at various highway speeds, the transmission malfunctioned, causing the vehicle to suddenly decelerate. Additionally, the transmission abruptly shifted into gear and while attempting to accelerate from a stationary start, the engine revved very high causing the vehicle to abruptly lunge forward. The vehicle was taken to the local dealer who rebuilt the transmission on two separate occasions, but the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 60,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated while driving at various highway speeds, the transmission malfunctioned, causing the vehicle to suddenly decelerate. Additionally, the transmission abruptly shifted into gear and while attempting to accelerate from a stationary start, the engine revved very high causing the vehicle to abruptly lunge forward. The vehicle was taken to the local dealer who rebuilt the transmission on two separate occasions, but the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 60,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated while driving at various highway speeds, the transmission malfunctioned, causing the vehicle to suddenly decelerate. Additionally, the transmission abruptly shifted into gear and while attempting to accelerate from a stationary start, the engine revved very high causing the vehicle to abruptly lunge forward. The vehicle was taken to the local dealer who rebuilt the transmission on two separate occasions, but the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 60,000.
Mfg Campaign: 11556200
Recall Date: Nov 21, 2023
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