Complaints & Recalls
Official Safety Recalls - Important!
53 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2023 Bronco, Explorer, Lincoln Aviator, F-250 SD, F-350 SD, F-450 SD, F-550 SD, 2021-2022 Lincoln Navigator, Mustang, F-150, and 2022 Expedition vehicles. The low-pressure fuel pump may fail, which can result in an engine stall while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S75
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022-2024 Navigator and Expedition vehicles. The front brake lines may contact the engine air cleaner outlet pipe and become damaged, possibly resulting in a brake fluid leak and reduced brake function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S47
Recall Date: May 9, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2023-2024 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S49
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 F-150, 2022 Maverick, Expedition, Lincoln Navigator, F-250, F-350, F-450, and F-550 vehicles previously repaired incorrectly under recall number 22V-193. Due to a software error, a towed trailer equipped with an electric or electric-over hydraulic brake system may not brake.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S15
Recall Date: Feb 28, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C20
Recall Date: Jun 9, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 F-150, 2022 Maverick, Expedition, Lincoln Navigator, F-250, F-350, F-450, and F-550 vehicles. Due to a software error, a towed trailer equipped with an electric or electric-over hydraulic brake system may not brake.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S17
Recall Date: Mar 25, 2022
Consumer Complaints
106 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2022 Ford Expedition Max. The contact stated that while stopped with the brake pedal depressed in a parking lot, the vehicle accelerated inadvertently without warning. The vehicle crashed into the driver's side center of another vehicle totaling it. The approximate four occupants of the vehicle crashed into sustained unknown injuries and were transported to the hospital. A police report was filed. The contact did not sustain any injuries. The vehicle was towed to a collision center where it was repaired. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 41,000.
Corrective Action:
The contact owns a 2022 Ford Expedition Max. The contact stated that while stopped with the brake pedal depressed in a parking lot, the vehicle accelerated inadvertently without warning. The vehicle crashed into the driver's side center of another vehicle totaling it. The approximate four occupants of the vehicle crashed into sustained unknown injuries and were transported to the hospital. A police report was filed. The contact did not sustain any injuries. The vehicle was towed to a collision center where it was repaired. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 41,000.
Additional Notes:
The contact owns a 2022 Ford Expedition Max. The contact stated that while stopped with the brake pedal depressed in a parking lot, the vehicle accelerated inadvertently without warning. The vehicle crashed into the driver's side center of another vehicle totaling it. The approximate four occupants of the vehicle crashed into sustained unknown injuries and were transported to the hospital. A police report was filed. The contact did not sustain any injuries. The vehicle was towed to a collision center where it was repaired. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 41,000.
Mfg Campaign: 11611844
Recall Date: Aug 30, 2024
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
3rd row seat has metal frame coming through cushion. Had seat cushion replaced once. Ford technician said was design flaw in vehicle and issue will continue to happen. Just had vehicle in again for same issue but Ford will not replace cushion this time because they confirmed other like vehicles are having same issue and deeming is a normal condition. This is a huge safety issue for my children. This is not a normal condition to have a cushion fall through and the metal seat frame is exposed.
Corrective Action:
3rd row seat has metal frame coming through cushion. Had seat cushion replaced once. Ford technician said was design flaw in vehicle and issue will continue to happen. Just had vehicle in again for same issue but Ford will not replace cushion this time because they confirmed other like vehicles are having same issue and deeming is a normal condition. This is a huge safety issue for my children. This is not a normal condition to have a cushion fall through and the metal seat frame is exposed.
Additional Notes:
3rd row seat has metal frame coming through cushion. Had seat cushion replaced once. Ford technician said was design flaw in vehicle and issue will continue to happen. Just had vehicle in again for same issue but Ford will not replace cushion this time because they confirmed other like vehicles are having same issue and deeming is a normal condition. This is a huge safety issue for my children. This is not a normal condition to have a cushion fall through and the metal seat frame is exposed.
Mfg Campaign: 11607119
Recall Date: Aug 7, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving the vehicle, the stereo system suddenly without warning started an unbearable loud and deafening noise. I was driving on a busy highway and was able to the the next exit. I had 2 other occupants in the vehicle. We had to exit the vehicle because the noise level from the speaker was painful and caused disorientation. I turned the vehicle off but the noise continued for at least 10 minutes then stopped. Myself and the 2 other occupants still have ear pain 24 hours later.
Corrective Action:
While driving the vehicle, the stereo system suddenly without warning started an unbearable loud and deafening noise. I was driving on a busy highway and was able to the the next exit. I had 2 other occupants in the vehicle. We had to exit the vehicle because the noise level from the speaker was painful and caused disorientation. I turned the vehicle off but the noise continued for at least 10 minutes then stopped. Myself and the 2 other occupants still have ear pain 24 hours later.
Additional Notes:
While driving the vehicle, the stereo system suddenly without warning started an unbearable loud and deafening noise. I was driving on a busy highway and was able to the the next exit. I had 2 other occupants in the vehicle. We had to exit the vehicle because the noise level from the speaker was painful and caused disorientation. I turned the vehicle off but the noise continued for at least 10 minutes then stopped. Myself and the 2 other occupants still have ear pain 24 hours later.
Mfg Campaign: 11605923
Recall Date: Aug 1, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2022 Ford Expedition. The contact stated that while starting the vehicle, there was a moldy odor coming from the vents. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 30,000. The VIN was not available.
Corrective Action:
The contact owns a 2022 Ford Expedition. The contact stated that while starting the vehicle, there was a moldy odor coming from the vents. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 30,000. The VIN was not available.
Additional Notes:
The contact owns a 2022 Ford Expedition. The contact stated that while starting the vehicle, there was a moldy odor coming from the vents. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 30,000. The VIN was not available.
Mfg Campaign: 11603220
Recall Date: Jul 18, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2022 Ford Expedition. The contact stated that on several occasions after his wife had reversed and then shifted to drive, the vehicle made a clunking sound and failed to accelerate as intended for several seconds. On another occasion, while stopped at a stop sign, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended for several seconds. The vehicle was taken to a dealer where it was diagnosed that the transmission software needed to be updated. The vehicle was repaired; however, on several occasions, while driving at undisclosed speeds, the contact experienced a failure with an abnormal clunking sound coming from the front of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2022 Ford Expedition. The contact stated that on several occasions after his wife had reversed and then shifted to drive, the vehicle made a clunking sound and failed to accelerate as intended for several seconds. On another occasion, while stopped at a stop sign, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended for several seconds. The vehicle was taken to a dealer where it was diagnosed that the transmission software needed to be updated. The vehicle was repaired; however, on several occasions, while driving at undisclosed speeds, the contact experienced a failure with an abnormal clunking sound coming from the front of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2022 Ford Expedition. The contact stated that on several occasions after his wife had reversed and then shifted to drive, the vehicle made a clunking sound and failed to accelerate as intended for several seconds. On another occasion, while stopped at a stop sign, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended for several seconds. The vehicle was taken to a dealer where it was diagnosed that the transmission software needed to be updated. The vehicle was repaired; however, on several occasions, while driving at undisclosed speeds, the contact experienced a failure with an abnormal clunking sound coming from the front of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 30,000.
Mfg Campaign: 11602416
Recall Date: Jul 15, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Ford Expedition. The contact stated while driving approximately 40 MPH, the instrument panel went black. The horn failed to be as loud as designed. The contact also stated that while driving approximately 45 MPH and making a left turn, the turn signal failed to activate. The contact stated that the instrument panel was black during the failure. The contact stated that before the failure, the Bluetooth Sync system had failed, and the contact believed that was when the failures started. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The instrument panel and the touch control panel screen were replaced. The contact stated that after the repairs were completed, the back over prevention alarm was not as loud as before. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 25,000.
Corrective Action:
The contact owns a 2022 Ford Expedition. The contact stated while driving approximately 40 MPH, the instrument panel went black. The horn failed to be as loud as designed. The contact also stated that while driving approximately 45 MPH and making a left turn, the turn signal failed to activate. The contact stated that the instrument panel was black during the failure. The contact stated that before the failure, the Bluetooth Sync system had failed, and the contact believed that was when the failures started. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The instrument panel and the touch control panel screen were replaced. The contact stated that after the repairs were completed, the back over prevention alarm was not as loud as before. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 25,000.
Additional Notes:
The contact owns a 2022 Ford Expedition. The contact stated while driving approximately 40 MPH, the instrument panel went black. The horn failed to be as loud as designed. The contact also stated that while driving approximately 45 MPH and making a left turn, the turn signal failed to activate. The contact stated that the instrument panel was black during the failure. The contact stated that before the failure, the Bluetooth Sync system had failed, and the contact believed that was when the failures started. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The instrument panel and the touch control panel screen were replaced. The contact stated that after the repairs were completed, the back over prevention alarm was not as loud as before. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 25,000.
Mfg Campaign: 11600898
Recall Date: Jul 10, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2022 Ford Expedition. The contact stated while driving approximately 40 MPH, the instrument panel went black. The horn failed to be as loud as designed. The contact also stated that while driving approximately 45 MPH and making a left turn, the turn signal failed to activate. The contact stated that the instrument panel was black during the failure. The contact stated that before the failure, the Bluetooth Sync system had failed, and the contact believed that was when the failures started. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The instrument panel and the touch control panel screen were replaced. The contact stated that after the repairs were completed, the back over prevention alarm was not as loud as before. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 25,000.
Corrective Action:
The contact owns a 2022 Ford Expedition. The contact stated while driving approximately 40 MPH, the instrument panel went black. The horn failed to be as loud as designed. The contact also stated that while driving approximately 45 MPH and making a left turn, the turn signal failed to activate. The contact stated that the instrument panel was black during the failure. The contact stated that before the failure, the Bluetooth Sync system had failed, and the contact believed that was when the failures started. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The instrument panel and the touch control panel screen were replaced. The contact stated that after the repairs were completed, the back over prevention alarm was not as loud as before. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 25,000.
Additional Notes:
The contact owns a 2022 Ford Expedition. The contact stated while driving approximately 40 MPH, the instrument panel went black. The horn failed to be as loud as designed. The contact also stated that while driving approximately 45 MPH and making a left turn, the turn signal failed to activate. The contact stated that the instrument panel was black during the failure. The contact stated that before the failure, the Bluetooth Sync system had failed, and the contact believed that was when the failures started. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The instrument panel and the touch control panel screen were replaced. The contact stated that after the repairs were completed, the back over prevention alarm was not as loud as before. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 25,000.
Mfg Campaign: 11600898
Recall Date: Jul 10, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
The contact owns a 2022 Ford Expedition. The contact stated while driving approximately 40 MPH, the instrument panel went black. The horn failed to be as loud as designed. The contact also stated that while driving approximately 45 MPH and making a left turn, the turn signal failed to activate. The contact stated that the instrument panel was black during the failure. The contact stated that before the failure, the Bluetooth Sync system had failed, and the contact believed that was when the failures started. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The instrument panel and the touch control panel screen were replaced. The contact stated that after the repairs were completed, the back over prevention alarm was not as loud as before. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 25,000.
Corrective Action:
The contact owns a 2022 Ford Expedition. The contact stated while driving approximately 40 MPH, the instrument panel went black. The horn failed to be as loud as designed. The contact also stated that while driving approximately 45 MPH and making a left turn, the turn signal failed to activate. The contact stated that the instrument panel was black during the failure. The contact stated that before the failure, the Bluetooth Sync system had failed, and the contact believed that was when the failures started. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The instrument panel and the touch control panel screen were replaced. The contact stated that after the repairs were completed, the back over prevention alarm was not as loud as before. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 25,000.
Additional Notes:
The contact owns a 2022 Ford Expedition. The contact stated while driving approximately 40 MPH, the instrument panel went black. The horn failed to be as loud as designed. The contact also stated that while driving approximately 45 MPH and making a left turn, the turn signal failed to activate. The contact stated that the instrument panel was black during the failure. The contact stated that before the failure, the Bluetooth Sync system had failed, and the contact believed that was when the failures started. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The instrument panel and the touch control panel screen were replaced. The contact stated that after the repairs were completed, the back over prevention alarm was not as loud as before. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 25,000.
Mfg Campaign: 11600898
Recall Date: Jul 10, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
We started to notice some body issues -rear side fenders popping out, the front grill popping out,, the inside screen would go blank, fuel tank lid pops open. As if this was not enough - we then encountered more issues - sunroof was falling on our heads, the step up railing is falling apart....WAIT- there's more - paint coming off the hood...And to top it all off - there is a cracking noise thru the inside. We cannot control the noise. We lose all function and use of controls (radio, climate, etc.).
Corrective Action:
We started to notice some body issues -rear side fenders popping out, the front grill popping out,, the inside screen would go blank, fuel tank lid pops open. As if this was not enough - we then encountered more issues - sunroof was falling on our heads, the step up railing is falling apart....WAIT- there's more - paint coming off the hood...And to top it all off - there is a cracking noise thru the inside. We cannot control the noise. We lose all function and use of controls (radio, climate, etc.).
Additional Notes:
We started to notice some body issues -rear side fenders popping out, the front grill popping out,, the inside screen would go blank, fuel tank lid pops open. As if this was not enough - we then encountered more issues - sunroof was falling on our heads, the step up railing is falling apart....WAIT- there's more - paint coming off the hood...And to top it all off - there is a cracking noise thru the inside. We cannot control the noise. We lose all function and use of controls (radio, climate, etc.).
Mfg Campaign: 11579525
Recall Date: Mar 26, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We started to notice some body issues -rear side fenders popping out, the front grill popping out,, the inside screen would go blank, fuel tank lid pops open. As if this was not enough - we then encountered more issues - sunroof was falling on our heads, the step up railing is falling apart....WAIT- there's more - paint coming off the hood...And to top it all off - there is a cracking noise thru the inside. We cannot control the noise. We lose all function and use of controls (radio, climate, etc.).
Corrective Action:
We started to notice some body issues -rear side fenders popping out, the front grill popping out,, the inside screen would go blank, fuel tank lid pops open. As if this was not enough - we then encountered more issues - sunroof was falling on our heads, the step up railing is falling apart....WAIT- there's more - paint coming off the hood...And to top it all off - there is a cracking noise thru the inside. We cannot control the noise. We lose all function and use of controls (radio, climate, etc.).
Additional Notes:
We started to notice some body issues -rear side fenders popping out, the front grill popping out,, the inside screen would go blank, fuel tank lid pops open. As if this was not enough - we then encountered more issues - sunroof was falling on our heads, the step up railing is falling apart....WAIT- there's more - paint coming off the hood...And to top it all off - there is a cracking noise thru the inside. We cannot control the noise. We lose all function and use of controls (radio, climate, etc.).
Mfg Campaign: 11579525
Recall Date: Mar 26, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We started to notice some body issues -rear side fenders popping out, the front grill popping out,, the inside screen would go blank, fuel tank lid pops open. As if this was not enough - we then encountered more issues - sunroof was falling on our heads, the step up railing is falling apart....WAIT- there's more - paint coming off the hood...And to top it all off - there is a cracking noise thru the inside. We cannot control the noise. We lose all function and use of controls (radio, climate, etc.).
Corrective Action:
We started to notice some body issues -rear side fenders popping out, the front grill popping out,, the inside screen would go blank, fuel tank lid pops open. As if this was not enough - we then encountered more issues - sunroof was falling on our heads, the step up railing is falling apart....WAIT- there's more - paint coming off the hood...And to top it all off - there is a cracking noise thru the inside. We cannot control the noise. We lose all function and use of controls (radio, climate, etc.).
Additional Notes:
We started to notice some body issues -rear side fenders popping out, the front grill popping out,, the inside screen would go blank, fuel tank lid pops open. As if this was not enough - we then encountered more issues - sunroof was falling on our heads, the step up railing is falling apart....WAIT- there's more - paint coming off the hood...And to top it all off - there is a cracking noise thru the inside. We cannot control the noise. We lose all function and use of controls (radio, climate, etc.).
Mfg Campaign: 11579525
Recall Date: Mar 26, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Upon starting vehicle, loud pop sound and then excruciatingly painful white noise throughout the sound system. No controls will work to turn audio down. Upon shutting vehicle off, painful white noise continued for another 10sec or more. Waited a few minutes tried again, same thing happened with sound. Unable to drive vehicle with sound this loud. Tried 5x to shut off vehicle and restart, white noise continued. Hours later, ears are still ringing the noise was so loud. No controls on the touch screen would work and even shutting off car, disconnecting all phones excruciating white noise continues.
Corrective Action:
Upon starting vehicle, loud pop sound and then excruciatingly painful white noise throughout the sound system. No controls will work to turn audio down. Upon shutting vehicle off, painful white noise continued for another 10sec or more. Waited a few minutes tried again, same thing happened with sound. Unable to drive vehicle with sound this loud. Tried 5x to shut off vehicle and restart, white noise continued. Hours later, ears are still ringing the noise was so loud. No controls on the touch screen would work and even shutting off car, disconnecting all phones excruciating white noise continues.
Additional Notes:
Upon starting vehicle, loud pop sound and then excruciatingly painful white noise throughout the sound system. No controls will work to turn audio down. Upon shutting vehicle off, painful white noise continued for another 10sec or more. Waited a few minutes tried again, same thing happened with sound. Unable to drive vehicle with sound this loud. Tried 5x to shut off vehicle and restart, white noise continued. Hours later, ears are still ringing the noise was so loud. No controls on the touch screen would work and even shutting off car, disconnecting all phones excruciating white noise continues.
Mfg Campaign: 11576395
Recall Date: Mar 9, 2024
Ford Motor Company
Defect Description:
EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
Potential Consequences:
Upon starting vehicle, loud pop sound and then excruciatingly painful white noise throughout the sound system. No controls will work to turn audio down. Upon shutting vehicle off, painful white noise continued for another 10sec or more. Waited a few minutes tried again, same thing happened with sound. Unable to drive vehicle with sound this loud. Tried 5x to shut off vehicle and restart, white noise continued. Hours later, ears are still ringing the noise was so loud. No controls on the touch screen would work and even shutting off car, disconnecting all phones excruciating white noise continues.
Corrective Action:
Upon starting vehicle, loud pop sound and then excruciatingly painful white noise throughout the sound system. No controls will work to turn audio down. Upon shutting vehicle off, painful white noise continued for another 10sec or more. Waited a few minutes tried again, same thing happened with sound. Unable to drive vehicle with sound this loud. Tried 5x to shut off vehicle and restart, white noise continued. Hours later, ears are still ringing the noise was so loud. No controls on the touch screen would work and even shutting off car, disconnecting all phones excruciating white noise continues.
Additional Notes:
Upon starting vehicle, loud pop sound and then excruciatingly painful white noise throughout the sound system. No controls will work to turn audio down. Upon shutting vehicle off, painful white noise continued for another 10sec or more. Waited a few minutes tried again, same thing happened with sound. Unable to drive vehicle with sound this loud. Tried 5x to shut off vehicle and restart, white noise continued. Hours later, ears are still ringing the noise was so loud. No controls on the touch screen would work and even shutting off car, disconnecting all phones excruciating white noise continues.
Mfg Campaign: 11576395
Recall Date: Mar 9, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
In December of 2023 (not even one full year after purchasing my brand new Ford Expedition) I used the FOB to remotely open the trunk on my 2022 Ford Expedition. Upon doing so, I heard popping and cracking sounds. I didn't see any damage, so I didn't think anything of it until I drove on the interstate and immediately heard a violent slapping noise coming from the back of my vehicle. I took the truck to the dealership (where I purchased my vehicle). They inspected the vehicle and said that the spoiler is misaligned and loose - causing the sound and also resulting in a dent on the roof of the vehicle. The dealership said that Ford would not cover the repair under their FULL BUMPER TO BUMPER WARRANTY. Three other people with new Ford Expeditions at my dealership have experienced this exact issue. (Also a simple Google search of "Ford spoiler issue" will demonstrate that many others have experienced this issue.) I am extremely nervous to drive my vehicle anywhere as it sounds and feels like the spoiler is going to fly off of the vehicle especially when I drive on the interstate. This is a HUGE safety issue. The spoiler is loose and could fly off on the highway and cause an accident or hit another vehicle. NHTSA is aware of this issue and submitted an SSM to Ford [XXX] ), but Ford will not recall or cover repairs to their vehicles that have a defect and pose a safety risk. This needs to be immediately rectified before someone is seriously hurt. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
In December of 2023 (not even one full year after purchasing my brand new Ford Expedition) I used the FOB to remotely open the trunk on my 2022 Ford Expedition. Upon doing so, I heard popping and cracking sounds. I didn't see any damage, so I didn't think anything of it until I drove on the interstate and immediately heard a violent slapping noise coming from the back of my vehicle. I took the truck to the dealership (where I purchased my vehicle). They inspected the vehicle and said that the spoiler is misaligned and loose - causing the sound and also resulting in a dent on the roof of the vehicle. The dealership said that Ford would not cover the repair under their FULL BUMPER TO BUMPER WARRANTY. Three other people with new Ford Expeditions at my dealership have experienced this exact issue. (Also a simple Google search of "Ford spoiler issue" will demonstrate that many others have experienced this issue.) I am extremely nervous to drive my vehicle anywhere as it sounds and feels like the spoiler is going to fly off of the vehicle especially when I drive on the interstate. This is a HUGE safety issue. The spoiler is loose and could fly off on the highway and cause an accident or hit another vehicle. NHTSA is aware of this issue and submitted an SSM to Ford [XXX] ), but Ford will not recall or cover repairs to their vehicles that have a defect and pose a safety risk. This needs to be immediately rectified before someone is seriously hurt. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
In December of 2023 (not even one full year after purchasing my brand new Ford Expedition) I used the FOB to remotely open the trunk on my 2022 Ford Expedition. Upon doing so, I heard popping and cracking sounds. I didn't see any damage, so I didn't think anything of it until I drove on the interstate and immediately heard a violent slapping noise coming from the back of my vehicle. I took the truck to the dealership (where I purchased my vehicle). They inspected the vehicle and said that the spoiler is misaligned and loose - causing the sound and also resulting in a dent on the roof of the vehicle. The dealership said that Ford would not cover the repair under their FULL BUMPER TO BUMPER WARRANTY. Three other people with new Ford Expeditions at my dealership have experienced this exact issue. (Also a simple Google search of "Ford spoiler issue" will demonstrate that many others have experienced this issue.) I am extremely nervous to drive my vehicle anywhere as it sounds and feels like the spoiler is going to fly off of the vehicle especially when I drive on the interstate. This is a HUGE safety issue. The spoiler is loose and could fly off on the highway and cause an accident or hit another vehicle. NHTSA is aware of this issue and submitted an SSM to Ford [XXX] ), but Ford will not recall or cover repairs to their vehicles that have a defect and pose a safety risk. This needs to be immediately rectified before someone is seriously hurt. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11570021
Recall Date: Feb 5, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On [XXX] the front section of the panoramic moonroof shattered after opening the drivers side passenger door and drivers door, the children were climbing into the backseat and I proceeded to open the drivers door after opening their door and the glass shattered. Thankfully nobody was injured. The car was towed to the Ford dealership and they after inspection found no reason for the malfunction. I have asked them today to reach out to Ford Customer Assistance as the estimated repair is $4,000. It was not reported to police or insurance at this time. There were no warning signs, nothing has fallen on the roof to my knowledge and the vehicle has 19,600 miles. The car is stored in a driveway safe of any falling debris or ice and we live in Michigan. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Corrective Action:
On [XXX] the front section of the panoramic moonroof shattered after opening the drivers side passenger door and drivers door, the children were climbing into the backseat and I proceeded to open the drivers door after opening their door and the glass shattered. Thankfully nobody was injured. The car was towed to the Ford dealership and they after inspection found no reason for the malfunction. I have asked them today to reach out to Ford Customer Assistance as the estimated repair is $4,000. It was not reported to police or insurance at this time. There were no warning signs, nothing has fallen on the roof to my knowledge and the vehicle has 19,600 miles. The car is stored in a driveway safe of any falling debris or ice and we live in Michigan. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Additional Notes:
On [XXX] the front section of the panoramic moonroof shattered after opening the drivers side passenger door and drivers door, the children were climbing into the backseat and I proceeded to open the drivers door after opening their door and the glass shattered. Thankfully nobody was injured. The car was towed to the Ford dealership and they after inspection found no reason for the malfunction. I have asked them today to reach out to Ford Customer Assistance as the estimated repair is $4,000. It was not reported to police or insurance at this time. There were no warning signs, nothing has fallen on the roof to my knowledge and the vehicle has 19,600 miles. The car is stored in a driveway safe of any falling debris or ice and we live in Michigan. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Mfg Campaign: 11567916
Recall Date: Jan 25, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The contact owns a 2022 Ford Expedition. The contact stated that the vehicle had collected snow and while opening the trunk, the spoiler fractured. The vehicle was taken to an Auto Body shop, where it was determined that the spoiler needed to be replaced. The vehicle was not repaired. An unknown dealer was contacted, and a voicemail message was left. The manufacturer was not notified of the failure. The failure mileage was approximately 19,000.
Corrective Action:
The contact owns a 2022 Ford Expedition. The contact stated that the vehicle had collected snow and while opening the trunk, the spoiler fractured. The vehicle was taken to an Auto Body shop, where it was determined that the spoiler needed to be replaced. The vehicle was not repaired. An unknown dealer was contacted, and a voicemail message was left. The manufacturer was not notified of the failure. The failure mileage was approximately 19,000.
Additional Notes:
The contact owns a 2022 Ford Expedition. The contact stated that the vehicle had collected snow and while opening the trunk, the spoiler fractured. The vehicle was taken to an Auto Body shop, where it was determined that the spoiler needed to be replaced. The vehicle was not repaired. An unknown dealer was contacted, and a voicemail message was left. The manufacturer was not notified of the failure. The failure mileage was approximately 19,000.
Mfg Campaign: 11566963
Recall Date: Jan 22, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Since purchasing this vehicle in January of 2023, it has been to the dealer three times to repair a failed blind spot monitoring system and rear cross traffic alert system due to corroded pins in the connectors of the sensors. According to the dealer, this is due to the connector utilizing only four of eight pins which leaves four pins unused and open to corrosion. On the third trip in, the dealer applied, "super glue" to try and prevent any future corrosion. While there was not a specific accident related to this, I do believe this has the potential to cause issues in the future if not properly addressed by Ford. See attached pdf from dealer for additional supporting information.
Corrective Action:
Since purchasing this vehicle in January of 2023, it has been to the dealer three times to repair a failed blind spot monitoring system and rear cross traffic alert system due to corroded pins in the connectors of the sensors. According to the dealer, this is due to the connector utilizing only four of eight pins which leaves four pins unused and open to corrosion. On the third trip in, the dealer applied, "super glue" to try and prevent any future corrosion. While there was not a specific accident related to this, I do believe this has the potential to cause issues in the future if not properly addressed by Ford. See attached pdf from dealer for additional supporting information.
Additional Notes:
Since purchasing this vehicle in January of 2023, it has been to the dealer three times to repair a failed blind spot monitoring system and rear cross traffic alert system due to corroded pins in the connectors of the sensors. According to the dealer, this is due to the connector utilizing only four of eight pins which leaves four pins unused and open to corrosion. On the third trip in, the dealer applied, "super glue" to try and prevent any future corrosion. While there was not a specific accident related to this, I do believe this has the potential to cause issues in the future if not properly addressed by Ford. See attached pdf from dealer for additional supporting information.
Mfg Campaign: 11562381
Recall Date: Dec 28, 2023
Ford Motor Company
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Since purchasing this vehicle in January of 2023, it has been to the dealer three times to repair a failed blind spot monitoring system and rear cross traffic alert system due to corroded pins in the connectors of the sensors. According to the dealer, this is due to the connector utilizing only four of eight pins which leaves four pins unused and open to corrosion. On the third trip in, the dealer applied, "super glue" to try and prevent any future corrosion. While there was not a specific accident related to this, I do believe this has the potential to cause issues in the future if not properly addressed by Ford. See attached pdf from dealer for additional supporting information.
Corrective Action:
Since purchasing this vehicle in January of 2023, it has been to the dealer three times to repair a failed blind spot monitoring system and rear cross traffic alert system due to corroded pins in the connectors of the sensors. According to the dealer, this is due to the connector utilizing only four of eight pins which leaves four pins unused and open to corrosion. On the third trip in, the dealer applied, "super glue" to try and prevent any future corrosion. While there was not a specific accident related to this, I do believe this has the potential to cause issues in the future if not properly addressed by Ford. See attached pdf from dealer for additional supporting information.
Additional Notes:
Since purchasing this vehicle in January of 2023, it has been to the dealer three times to repair a failed blind spot monitoring system and rear cross traffic alert system due to corroded pins in the connectors of the sensors. According to the dealer, this is due to the connector utilizing only four of eight pins which leaves four pins unused and open to corrosion. On the third trip in, the dealer applied, "super glue" to try and prevent any future corrosion. While there was not a specific accident related to this, I do believe this has the potential to cause issues in the future if not properly addressed by Ford. See attached pdf from dealer for additional supporting information.
Mfg Campaign: 11562381
Recall Date: Dec 28, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Since purchasing this vehicle in January of 2023, it has been to the dealer three times to repair a failed blind spot monitoring system and rear cross traffic alert system due to corroded pins in the connectors of the sensors. According to the dealer, this is due to the connector utilizing only four of eight pins which leaves four pins unused and open to corrosion. On the third trip in, the dealer applied, "super glue" to try and prevent any future corrosion. While there was not a specific accident related to this, I do believe this has the potential to cause issues in the future if not properly addressed by Ford. See attached pdf from dealer for additional supporting information.
Corrective Action:
Since purchasing this vehicle in January of 2023, it has been to the dealer three times to repair a failed blind spot monitoring system and rear cross traffic alert system due to corroded pins in the connectors of the sensors. According to the dealer, this is due to the connector utilizing only four of eight pins which leaves four pins unused and open to corrosion. On the third trip in, the dealer applied, "super glue" to try and prevent any future corrosion. While there was not a specific accident related to this, I do believe this has the potential to cause issues in the future if not properly addressed by Ford. See attached pdf from dealer for additional supporting information.
Additional Notes:
Since purchasing this vehicle in January of 2023, it has been to the dealer three times to repair a failed blind spot monitoring system and rear cross traffic alert system due to corroded pins in the connectors of the sensors. According to the dealer, this is due to the connector utilizing only four of eight pins which leaves four pins unused and open to corrosion. On the third trip in, the dealer applied, "super glue" to try and prevent any future corrosion. While there was not a specific accident related to this, I do believe this has the potential to cause issues in the future if not properly addressed by Ford. See attached pdf from dealer for additional supporting information.
Mfg Campaign: 11562381
Recall Date: Dec 28, 2023
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
DOCUMENTATION OF UNWARRANTED / UNCONTROLLED VEHICLE ACCELERATION: DRIVER STATED THAT WHILE VEHICLE WAS STOPPED IN TRAFFIC, VEHICLE ACCELERATED WITHOUT USE OF ACCELERATOR PEDAL. VEHICLE LURCHED FORWARD INTO VEHICLE AHEAD, AND INTO 2ND VEHICLE AHEAD IN TRAFFIC. ENGINE CONTINUED TO RACE AT HIGH SPEED WITH TRANSMISSION IN DRIVE, SPINNING REAR TIRES UNCONTROLLED WITH BOTH FEET DEPRESSING BRAKE PEDAL. VEHICLE HAD TO BE PUT IN NEUTRAL TO SHUT OFF ENGINE. APPROXIMATELY 15 - 20 MINUTES PRIOR TO INCIDENT, VEHICLES CRUISE CONTROL DISENGAGED WITHOUT REASON WHILE DRIVING @ 60 MPH ON PARKWAY. SYSTEM RE ENGAGED WITHOUT FURTHER ISSUE ON PARKWAY. THERE WAS NO DISPLAYED WARNING LIGHTS OR MESSAGES PRIOR TO INCIDENT INCIDENT REPORT FILED WITH FORD CORPORATE MOTOR CO. CASE # .
Corrective Action:
DOCUMENTATION OF UNWARRANTED / UNCONTROLLED VEHICLE ACCELERATION: DRIVER STATED THAT WHILE VEHICLE WAS STOPPED IN TRAFFIC, VEHICLE ACCELERATED WITHOUT USE OF ACCELERATOR PEDAL. VEHICLE LURCHED FORWARD INTO VEHICLE AHEAD, AND INTO 2ND VEHICLE AHEAD IN TRAFFIC. ENGINE CONTINUED TO RACE AT HIGH SPEED WITH TRANSMISSION IN DRIVE, SPINNING REAR TIRES UNCONTROLLED WITH BOTH FEET DEPRESSING BRAKE PEDAL. VEHICLE HAD TO BE PUT IN NEUTRAL TO SHUT OFF ENGINE. APPROXIMATELY 15 - 20 MINUTES PRIOR TO INCIDENT, VEHICLES CRUISE CONTROL DISENGAGED WITHOUT REASON WHILE DRIVING @ 60 MPH ON PARKWAY. SYSTEM RE ENGAGED WITHOUT FURTHER ISSUE ON PARKWAY. THERE WAS NO DISPLAYED WARNING LIGHTS OR MESSAGES PRIOR TO INCIDENT INCIDENT REPORT FILED WITH FORD CORPORATE MOTOR CO. CASE # .
Additional Notes:
DOCUMENTATION OF UNWARRANTED / UNCONTROLLED VEHICLE ACCELERATION: DRIVER STATED THAT WHILE VEHICLE WAS STOPPED IN TRAFFIC, VEHICLE ACCELERATED WITHOUT USE OF ACCELERATOR PEDAL. VEHICLE LURCHED FORWARD INTO VEHICLE AHEAD, AND INTO 2ND VEHICLE AHEAD IN TRAFFIC. ENGINE CONTINUED TO RACE AT HIGH SPEED WITH TRANSMISSION IN DRIVE, SPINNING REAR TIRES UNCONTROLLED WITH BOTH FEET DEPRESSING BRAKE PEDAL. VEHICLE HAD TO BE PUT IN NEUTRAL TO SHUT OFF ENGINE. APPROXIMATELY 15 - 20 MINUTES PRIOR TO INCIDENT, VEHICLES CRUISE CONTROL DISENGAGED WITHOUT REASON WHILE DRIVING @ 60 MPH ON PARKWAY. SYSTEM RE ENGAGED WITHOUT FURTHER ISSUE ON PARKWAY. THERE WAS NO DISPLAYED WARNING LIGHTS OR MESSAGES PRIOR TO INCIDENT INCIDENT REPORT FILED WITH FORD CORPORATE MOTOR CO. CASE # .
Mfg Campaign: 11560912
Recall Date: Dec 19, 2023
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