Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
ELECTRONIC THROTTLE BODY REPLACEMENT REQUIRED. I WAS GOING 75MPG ON A HIGHWAY IN OHIO TRAVELING TO ILLINOIS. 2 OF 3 LANES CLOSED. CAR LOST POWER GOING FROM 70-40 IN SECONDS. LUCKILY I WAS ON A DOWNHILL AND WAS ABLE DRIFT TO THE RIGHT FAR ENOUGH NOT TO GET HIT. DANGEROUS. I HAD GONE TO FORD WHEN I READ ABOUT THE OTHER PEOPLE WITH THIS ISSUE BACK IN AUGUST. THEY WOULD NOT REPAIR MY THROTTLE BODY UNLESS I PAID. "YOU HAVE TO WAIT UNTIL IT BREAKS"
Corrective Action:
ELECTRONIC THROTTLE BODY REPLACEMENT REQUIRED. I WAS GOING 75MPG ON A HIGHWAY IN OHIO TRAVELING TO ILLINOIS. 2 OF 3 LANES CLOSED. CAR LOST POWER GOING FROM 70-40 IN SECONDS. LUCKILY I WAS ON A DOWNHILL AND WAS ABLE DRIFT TO THE RIGHT FAR ENOUGH NOT TO GET HIT. DANGEROUS. I HAD GONE TO FORD WHEN I READ ABOUT THE OTHER PEOPLE WITH THIS ISSUE BACK IN AUGUST. THEY WOULD NOT REPAIR MY THROTTLE BODY UNLESS I PAID. "YOU HAVE TO WAIT UNTIL IT BREAKS"
Additional Notes:
ELECTRONIC THROTTLE BODY REPLACEMENT REQUIRED. I WAS GOING 75MPG ON A HIGHWAY IN OHIO TRAVELING TO ILLINOIS. 2 OF 3 LANES CLOSED. CAR LOST POWER GOING FROM 70-40 IN SECONDS. LUCKILY I WAS ON A DOWNHILL AND WAS ABLE DRIFT TO THE RIGHT FAR ENOUGH NOT TO GET HIT. DANGEROUS. I HAD GONE TO FORD WHEN I READ ABOUT THE OTHER PEOPLE WITH THIS ISSUE BACK IN AUGUST. THEY WOULD NOT REPAIR MY THROTTLE BODY UNLESS I PAID. "YOU HAVE TO WAIT UNTIL IT BREAKS"
Mfg Campaign: 10926077
Recall Date: Nov 15, 2016
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I HAVE OWNED A 2016 FORD EXPLORER XLT FOR APPROXIMATELY 10 MONTHS... DURING THIS TIME EVERY TIME I EXCELERATE THERE IS A VERY STRONG BURNING SMELL. OF COARSE BRINGING IT TO THE DEALER DID NOTHING. THEY TOLD ME MAY BE A STICKER ON ENGINE BURNING.... AFTER 10 MONTHS THE SMELL IS STILL AS STRONG AS THE FIRST WEEK.. I WAS EVEN ASKED BY A POLICE OFFICER WHO HAD PULLED ME OVER FOR A LISENCE PLATE COVER, THAT MY CAR SMELLED OF MARIJUANA! THIS ALL WHILE HAVING CHILDREN AND GRAND PARENTS IN THE CAR!
Corrective Action:
I HAVE OWNED A 2016 FORD EXPLORER XLT FOR APPROXIMATELY 10 MONTHS... DURING THIS TIME EVERY TIME I EXCELERATE THERE IS A VERY STRONG BURNING SMELL. OF COARSE BRINGING IT TO THE DEALER DID NOTHING. THEY TOLD ME MAY BE A STICKER ON ENGINE BURNING.... AFTER 10 MONTHS THE SMELL IS STILL AS STRONG AS THE FIRST WEEK.. I WAS EVEN ASKED BY A POLICE OFFICER WHO HAD PULLED ME OVER FOR A LISENCE PLATE COVER, THAT MY CAR SMELLED OF MARIJUANA! THIS ALL WHILE HAVING CHILDREN AND GRAND PARENTS IN THE CAR!
Additional Notes:
I HAVE OWNED A 2016 FORD EXPLORER XLT FOR APPROXIMATELY 10 MONTHS... DURING THIS TIME EVERY TIME I EXCELERATE THERE IS A VERY STRONG BURNING SMELL. OF COARSE BRINGING IT TO THE DEALER DID NOTHING. THEY TOLD ME MAY BE A STICKER ON ENGINE BURNING.... AFTER 10 MONTHS THE SMELL IS STILL AS STRONG AS THE FIRST WEEK.. I WAS EVEN ASKED BY A POLICE OFFICER WHO HAD PULLED ME OVER FOR A LISENCE PLATE COVER, THAT MY CAR SMELLED OF MARIJUANA! THIS ALL WHILE HAVING CHILDREN AND GRAND PARENTS IN THE CAR!
Mfg Campaign: 10926049
Recall Date: Nov 14, 2016
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE OWNED A 2016 FORD EXPLORER XLT FOR APPROXIMATELY 10 MONTHS... DURING THIS TIME EVERY TIME I EXCELERATE THERE IS A VERY STRONG BURNING SMELL. OF COARSE BRINGING IT TO THE DEALER DID NOTHING. THEY TOLD ME MAY BE A STICKER ON ENGINE BURNING.... AFTER 10 MONTHS THE SMELL IS STILL AS STRONG AS THE FIRST WEEK.. I WAS EVEN ASKED BY A POLICE OFFICER WHO HAD PULLED ME OVER FOR A LISENCE PLATE COVER, THAT MY CAR SMELLED OF MARIJUANA! THIS ALL WHILE HAVING CHILDREN AND GRAND PARENTS IN THE CAR!
Corrective Action:
I HAVE OWNED A 2016 FORD EXPLORER XLT FOR APPROXIMATELY 10 MONTHS... DURING THIS TIME EVERY TIME I EXCELERATE THERE IS A VERY STRONG BURNING SMELL. OF COARSE BRINGING IT TO THE DEALER DID NOTHING. THEY TOLD ME MAY BE A STICKER ON ENGINE BURNING.... AFTER 10 MONTHS THE SMELL IS STILL AS STRONG AS THE FIRST WEEK.. I WAS EVEN ASKED BY A POLICE OFFICER WHO HAD PULLED ME OVER FOR A LISENCE PLATE COVER, THAT MY CAR SMELLED OF MARIJUANA! THIS ALL WHILE HAVING CHILDREN AND GRAND PARENTS IN THE CAR!
Additional Notes:
I HAVE OWNED A 2016 FORD EXPLORER XLT FOR APPROXIMATELY 10 MONTHS... DURING THIS TIME EVERY TIME I EXCELERATE THERE IS A VERY STRONG BURNING SMELL. OF COARSE BRINGING IT TO THE DEALER DID NOTHING. THEY TOLD ME MAY BE A STICKER ON ENGINE BURNING.... AFTER 10 MONTHS THE SMELL IS STILL AS STRONG AS THE FIRST WEEK.. I WAS EVEN ASKED BY A POLICE OFFICER WHO HAD PULLED ME OVER FOR A LISENCE PLATE COVER, THAT MY CAR SMELLED OF MARIJUANA! THIS ALL WHILE HAVING CHILDREN AND GRAND PARENTS IN THE CAR!
Mfg Campaign: 10926049
Recall Date: Nov 14, 2016
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN DRIVING AT 65MPH ON INTERSTATE 287 THE CAR DID A SLIGHT JOLT AND THEN LOST ALL POWER. THE ENGINE REMAINED RUNNING, POWER STEERING AND BRAKES STILL WORKED, BUT THERE WAS NO ACCELERATION. WRENCH LIGHT AND CHECK ENGINE LIGHTS CAME ON. LUCKILY I WAS NEAR AN EXIT SO I COASTED TO A HALT OFF THE INTERSTATE. I RESTARTED THE CAR, IT DROVE AT NO MORE THAN 5MPH TO A SAFER SPOT. AFTER SOMETIME WAITING FOR A TOW TRUCK I RESTARTED THE CAR, IT WORKED THIS TIME BUT WITH A CHECK ENGINE LIGHT. I DROVE SLOWLY AND ON COUNTY ROADS, BACK HOME. NOW IN DEALER TO BE FIXED. I HAVE READ MULTIPLE EXAMPLES OF THIS PROBLEM ON THIS WEBSITE AND GENERALLY. THERE IS A CLEARLY A MAJOR SAFETY ISSUE WITH THESE ENGINES AND IT NEEDS ADDRESSING AT A WIDER LEVEL THAN SIMPLY EACH CONSUMER. *TR
Corrective Action:
WHEN DRIVING AT 65MPH ON INTERSTATE 287 THE CAR DID A SLIGHT JOLT AND THEN LOST ALL POWER. THE ENGINE REMAINED RUNNING, POWER STEERING AND BRAKES STILL WORKED, BUT THERE WAS NO ACCELERATION. WRENCH LIGHT AND CHECK ENGINE LIGHTS CAME ON. LUCKILY I WAS NEAR AN EXIT SO I COASTED TO A HALT OFF THE INTERSTATE. I RESTARTED THE CAR, IT DROVE AT NO MORE THAN 5MPH TO A SAFER SPOT. AFTER SOMETIME WAITING FOR A TOW TRUCK I RESTARTED THE CAR, IT WORKED THIS TIME BUT WITH A CHECK ENGINE LIGHT. I DROVE SLOWLY AND ON COUNTY ROADS, BACK HOME. NOW IN DEALER TO BE FIXED. I HAVE READ MULTIPLE EXAMPLES OF THIS PROBLEM ON THIS WEBSITE AND GENERALLY. THERE IS A CLEARLY A MAJOR SAFETY ISSUE WITH THESE ENGINES AND IT NEEDS ADDRESSING AT A WIDER LEVEL THAN SIMPLY EACH CONSUMER. *TR
Additional Notes:
WHEN DRIVING AT 65MPH ON INTERSTATE 287 THE CAR DID A SLIGHT JOLT AND THEN LOST ALL POWER. THE ENGINE REMAINED RUNNING, POWER STEERING AND BRAKES STILL WORKED, BUT THERE WAS NO ACCELERATION. WRENCH LIGHT AND CHECK ENGINE LIGHTS CAME ON. LUCKILY I WAS NEAR AN EXIT SO I COASTED TO A HALT OFF THE INTERSTATE. I RESTARTED THE CAR, IT DROVE AT NO MORE THAN 5MPH TO A SAFER SPOT. AFTER SOMETIME WAITING FOR A TOW TRUCK I RESTARTED THE CAR, IT WORKED THIS TIME BUT WITH A CHECK ENGINE LIGHT. I DROVE SLOWLY AND ON COUNTY ROADS, BACK HOME. NOW IN DEALER TO BE FIXED. I HAVE READ MULTIPLE EXAMPLES OF THIS PROBLEM ON THIS WEBSITE AND GENERALLY. THERE IS A CLEARLY A MAJOR SAFETY ISSUE WITH THESE ENGINES AND IT NEEDS ADDRESSING AT A WIDER LEVEL THAN SIMPLY EACH CONSUMER. *TR
Mfg Campaign: 10920409
Recall Date: Oct 31, 2016
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
WHEN DRIVING AT 65MPH ON INTERSTATE 287 THE CAR DID A SLIGHT JOLT AND THEN LOST ALL POWER. THE ENGINE REMAINED RUNNING, POWER STEERING AND BRAKES STILL WORKED, BUT THERE WAS NO ACCELERATION. WRENCH LIGHT AND CHECK ENGINE LIGHTS CAME ON. LUCKILY I WAS NEAR AN EXIT SO I COASTED TO A HALT OFF THE INTERSTATE. I RESTARTED THE CAR, IT DROVE AT NO MORE THAN 5MPH TO A SAFER SPOT. AFTER SOMETIME WAITING FOR A TOW TRUCK I RESTARTED THE CAR, IT WORKED THIS TIME BUT WITH A CHECK ENGINE LIGHT. I DROVE SLOWLY AND ON COUNTY ROADS, BACK HOME. NOW IN DEALER TO BE FIXED. I HAVE READ MULTIPLE EXAMPLES OF THIS PROBLEM ON THIS WEBSITE AND GENERALLY. THERE IS A CLEARLY A MAJOR SAFETY ISSUE WITH THESE ENGINES AND IT NEEDS ADDRESSING AT A WIDER LEVEL THAN SIMPLY EACH CONSUMER. *TR
Corrective Action:
WHEN DRIVING AT 65MPH ON INTERSTATE 287 THE CAR DID A SLIGHT JOLT AND THEN LOST ALL POWER. THE ENGINE REMAINED RUNNING, POWER STEERING AND BRAKES STILL WORKED, BUT THERE WAS NO ACCELERATION. WRENCH LIGHT AND CHECK ENGINE LIGHTS CAME ON. LUCKILY I WAS NEAR AN EXIT SO I COASTED TO A HALT OFF THE INTERSTATE. I RESTARTED THE CAR, IT DROVE AT NO MORE THAN 5MPH TO A SAFER SPOT. AFTER SOMETIME WAITING FOR A TOW TRUCK I RESTARTED THE CAR, IT WORKED THIS TIME BUT WITH A CHECK ENGINE LIGHT. I DROVE SLOWLY AND ON COUNTY ROADS, BACK HOME. NOW IN DEALER TO BE FIXED. I HAVE READ MULTIPLE EXAMPLES OF THIS PROBLEM ON THIS WEBSITE AND GENERALLY. THERE IS A CLEARLY A MAJOR SAFETY ISSUE WITH THESE ENGINES AND IT NEEDS ADDRESSING AT A WIDER LEVEL THAN SIMPLY EACH CONSUMER. *TR
Additional Notes:
WHEN DRIVING AT 65MPH ON INTERSTATE 287 THE CAR DID A SLIGHT JOLT AND THEN LOST ALL POWER. THE ENGINE REMAINED RUNNING, POWER STEERING AND BRAKES STILL WORKED, BUT THERE WAS NO ACCELERATION. WRENCH LIGHT AND CHECK ENGINE LIGHTS CAME ON. LUCKILY I WAS NEAR AN EXIT SO I COASTED TO A HALT OFF THE INTERSTATE. I RESTARTED THE CAR, IT DROVE AT NO MORE THAN 5MPH TO A SAFER SPOT. AFTER SOMETIME WAITING FOR A TOW TRUCK I RESTARTED THE CAR, IT WORKED THIS TIME BUT WITH A CHECK ENGINE LIGHT. I DROVE SLOWLY AND ON COUNTY ROADS, BACK HOME. NOW IN DEALER TO BE FIXED. I HAVE READ MULTIPLE EXAMPLES OF THIS PROBLEM ON THIS WEBSITE AND GENERALLY. THERE IS A CLEARLY A MAJOR SAFETY ISSUE WITH THESE ENGINES AND IT NEEDS ADDRESSING AT A WIDER LEVEL THAN SIMPLY EACH CONSUMER. *TR
Mfg Campaign: 10920409
Recall Date: Oct 31, 2016
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS ON EXTENDED TRIPS, EXHAUST FUMES ENTERED THE CABIN OF THE VEHICLE. THE FUMES MADE THE CONTACT FEEL NAUSEOUS TO THE POINT OF PASSING OUT. WHEN DEPRESSING ON THE ACCELERATOR PEDAL, THE ABNORMAL FUME ODOR INTENSIFIED. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,034.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS ON EXTENDED TRIPS, EXHAUST FUMES ENTERED THE CABIN OF THE VEHICLE. THE FUMES MADE THE CONTACT FEEL NAUSEOUS TO THE POINT OF PASSING OUT. WHEN DEPRESSING ON THE ACCELERATOR PEDAL, THE ABNORMAL FUME ODOR INTENSIFIED. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,034.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS ON EXTENDED TRIPS, EXHAUST FUMES ENTERED THE CABIN OF THE VEHICLE. THE FUMES MADE THE CONTACT FEEL NAUSEOUS TO THE POINT OF PASSING OUT. WHEN DEPRESSING ON THE ACCELERATOR PEDAL, THE ABNORMAL FUME ODOR INTENSIFIED. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,034.
Mfg Campaign: 10919185
Recall Date: Oct 26, 2016
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON OCT. 18 WHILE OPERATING AT HIGHWAY SPEED OF 40 MPH ON HWY. 301 SOUTH IN WILSON NC AND ATTEMPTING TO SLOW DOWN TO STOP FOR THE TRAFFIC STOPPED AT THE TRAFFIC LIGHT AHEAD THE BRAKE PEDAL AND STEERING BOTH DID NOT FUNCTION, I WAS UNABLE TO STOP OR STEER THE VEHICLE CAUSING A REAR-END COLLISION TO HIT THE VEHICLE IN FRONT OF MINE. MY VEHICLE WAS TOWED TO KENLY FORD LATER THAT DAY FROM THE ACCIDENT SITE WHERE IT WAS PURCHASED, THEY RAN CHECKS AND FOUND NO CODES. ALL I KNOW IS THE BRAKES AND STEERING DID NOT WORK.
Corrective Action:
ON OCT. 18 WHILE OPERATING AT HIGHWAY SPEED OF 40 MPH ON HWY. 301 SOUTH IN WILSON NC AND ATTEMPTING TO SLOW DOWN TO STOP FOR THE TRAFFIC STOPPED AT THE TRAFFIC LIGHT AHEAD THE BRAKE PEDAL AND STEERING BOTH DID NOT FUNCTION, I WAS UNABLE TO STOP OR STEER THE VEHICLE CAUSING A REAR-END COLLISION TO HIT THE VEHICLE IN FRONT OF MINE. MY VEHICLE WAS TOWED TO KENLY FORD LATER THAT DAY FROM THE ACCIDENT SITE WHERE IT WAS PURCHASED, THEY RAN CHECKS AND FOUND NO CODES. ALL I KNOW IS THE BRAKES AND STEERING DID NOT WORK.
Additional Notes:
ON OCT. 18 WHILE OPERATING AT HIGHWAY SPEED OF 40 MPH ON HWY. 301 SOUTH IN WILSON NC AND ATTEMPTING TO SLOW DOWN TO STOP FOR THE TRAFFIC STOPPED AT THE TRAFFIC LIGHT AHEAD THE BRAKE PEDAL AND STEERING BOTH DID NOT FUNCTION, I WAS UNABLE TO STOP OR STEER THE VEHICLE CAUSING A REAR-END COLLISION TO HIT THE VEHICLE IN FRONT OF MINE. MY VEHICLE WAS TOWED TO KENLY FORD LATER THAT DAY FROM THE ACCIDENT SITE WHERE IT WAS PURCHASED, THEY RAN CHECKS AND FOUND NO CODES. ALL I KNOW IS THE BRAKES AND STEERING DID NOT WORK.
Mfg Campaign: 10919214
Recall Date: Oct 26, 2016
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
ON OCT. 18 WHILE OPERATING AT HIGHWAY SPEED OF 40 MPH ON HWY. 301 SOUTH IN WILSON NC AND ATTEMPTING TO SLOW DOWN TO STOP FOR THE TRAFFIC STOPPED AT THE TRAFFIC LIGHT AHEAD THE BRAKE PEDAL AND STEERING BOTH DID NOT FUNCTION, I WAS UNABLE TO STOP OR STEER THE VEHICLE CAUSING A REAR-END COLLISION TO HIT THE VEHICLE IN FRONT OF MINE. MY VEHICLE WAS TOWED TO KENLY FORD LATER THAT DAY FROM THE ACCIDENT SITE WHERE IT WAS PURCHASED, THEY RAN CHECKS AND FOUND NO CODES. ALL I KNOW IS THE BRAKES AND STEERING DID NOT WORK.
Corrective Action:
ON OCT. 18 WHILE OPERATING AT HIGHWAY SPEED OF 40 MPH ON HWY. 301 SOUTH IN WILSON NC AND ATTEMPTING TO SLOW DOWN TO STOP FOR THE TRAFFIC STOPPED AT THE TRAFFIC LIGHT AHEAD THE BRAKE PEDAL AND STEERING BOTH DID NOT FUNCTION, I WAS UNABLE TO STOP OR STEER THE VEHICLE CAUSING A REAR-END COLLISION TO HIT THE VEHICLE IN FRONT OF MINE. MY VEHICLE WAS TOWED TO KENLY FORD LATER THAT DAY FROM THE ACCIDENT SITE WHERE IT WAS PURCHASED, THEY RAN CHECKS AND FOUND NO CODES. ALL I KNOW IS THE BRAKES AND STEERING DID NOT WORK.
Additional Notes:
ON OCT. 18 WHILE OPERATING AT HIGHWAY SPEED OF 40 MPH ON HWY. 301 SOUTH IN WILSON NC AND ATTEMPTING TO SLOW DOWN TO STOP FOR THE TRAFFIC STOPPED AT THE TRAFFIC LIGHT AHEAD THE BRAKE PEDAL AND STEERING BOTH DID NOT FUNCTION, I WAS UNABLE TO STOP OR STEER THE VEHICLE CAUSING A REAR-END COLLISION TO HIT THE VEHICLE IN FRONT OF MINE. MY VEHICLE WAS TOWED TO KENLY FORD LATER THAT DAY FROM THE ACCIDENT SITE WHERE IT WAS PURCHASED, THEY RAN CHECKS AND FOUND NO CODES. ALL I KNOW IS THE BRAKES AND STEERING DID NOT WORK.
Mfg Campaign: 10919214
Recall Date: Oct 26, 2016
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE DRIVING WITH CHILDREN PRESENT THE CAR SUDDENLY LOST POWER AND MY WIFE COULD NOT ACCELERATE. SHE HAD TO DRIFT OVER TO THE SIDE OF THE ROAD. THE "WRENCH" LIGHT AND CHECK ENGINE LIGHT CAME ON THE DASH. AFTER STOPPING THE CAR AND RESTARTING SHE WAS ABLE TO GET HOME BUT THE CAR HAS ALMOST NO ACCELERATION AND KEPT SHUDDERING. FORTUNATELY THE ROADS WERE QUITE AND THERE WAS NO DAMAGE OR INJURY. IF SHE WAS ON A BUSY ROAD OR HIGHWAY IT WOULD HAVE BEEN VERY DANGEROUS. CAR HAS AROUND 7000 MILES ON THE CLOCK. *TR
Corrective Action:
WHILE DRIVING WITH CHILDREN PRESENT THE CAR SUDDENLY LOST POWER AND MY WIFE COULD NOT ACCELERATE. SHE HAD TO DRIFT OVER TO THE SIDE OF THE ROAD. THE "WRENCH" LIGHT AND CHECK ENGINE LIGHT CAME ON THE DASH. AFTER STOPPING THE CAR AND RESTARTING SHE WAS ABLE TO GET HOME BUT THE CAR HAS ALMOST NO ACCELERATION AND KEPT SHUDDERING. FORTUNATELY THE ROADS WERE QUITE AND THERE WAS NO DAMAGE OR INJURY. IF SHE WAS ON A BUSY ROAD OR HIGHWAY IT WOULD HAVE BEEN VERY DANGEROUS. CAR HAS AROUND 7000 MILES ON THE CLOCK. *TR
Additional Notes:
WHILE DRIVING WITH CHILDREN PRESENT THE CAR SUDDENLY LOST POWER AND MY WIFE COULD NOT ACCELERATE. SHE HAD TO DRIFT OVER TO THE SIDE OF THE ROAD. THE "WRENCH" LIGHT AND CHECK ENGINE LIGHT CAME ON THE DASH. AFTER STOPPING THE CAR AND RESTARTING SHE WAS ABLE TO GET HOME BUT THE CAR HAS ALMOST NO ACCELERATION AND KEPT SHUDDERING. FORTUNATELY THE ROADS WERE QUITE AND THERE WAS NO DAMAGE OR INJURY. IF SHE WAS ON A BUSY ROAD OR HIGHWAY IT WOULD HAVE BEEN VERY DANGEROUS. CAR HAS AROUND 7000 MILES ON THE CLOCK. *TR
Mfg Campaign: 10918436
Recall Date: Oct 24, 2016
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
WHILE DRIVING WITH CHILDREN PRESENT THE CAR SUDDENLY LOST POWER AND MY WIFE COULD NOT ACCELERATE. SHE HAD TO DRIFT OVER TO THE SIDE OF THE ROAD. THE "WRENCH" LIGHT AND CHECK ENGINE LIGHT CAME ON THE DASH. AFTER STOPPING THE CAR AND RESTARTING SHE WAS ABLE TO GET HOME BUT THE CAR HAS ALMOST NO ACCELERATION AND KEPT SHUDDERING. FORTUNATELY THE ROADS WERE QUITE AND THERE WAS NO DAMAGE OR INJURY. IF SHE WAS ON A BUSY ROAD OR HIGHWAY IT WOULD HAVE BEEN VERY DANGEROUS. CAR HAS AROUND 7000 MILES ON THE CLOCK. *TR
Corrective Action:
WHILE DRIVING WITH CHILDREN PRESENT THE CAR SUDDENLY LOST POWER AND MY WIFE COULD NOT ACCELERATE. SHE HAD TO DRIFT OVER TO THE SIDE OF THE ROAD. THE "WRENCH" LIGHT AND CHECK ENGINE LIGHT CAME ON THE DASH. AFTER STOPPING THE CAR AND RESTARTING SHE WAS ABLE TO GET HOME BUT THE CAR HAS ALMOST NO ACCELERATION AND KEPT SHUDDERING. FORTUNATELY THE ROADS WERE QUITE AND THERE WAS NO DAMAGE OR INJURY. IF SHE WAS ON A BUSY ROAD OR HIGHWAY IT WOULD HAVE BEEN VERY DANGEROUS. CAR HAS AROUND 7000 MILES ON THE CLOCK. *TR
Additional Notes:
WHILE DRIVING WITH CHILDREN PRESENT THE CAR SUDDENLY LOST POWER AND MY WIFE COULD NOT ACCELERATE. SHE HAD TO DRIFT OVER TO THE SIDE OF THE ROAD. THE "WRENCH" LIGHT AND CHECK ENGINE LIGHT CAME ON THE DASH. AFTER STOPPING THE CAR AND RESTARTING SHE WAS ABLE TO GET HOME BUT THE CAR HAS ALMOST NO ACCELERATION AND KEPT SHUDDERING. FORTUNATELY THE ROADS WERE QUITE AND THERE WAS NO DAMAGE OR INJURY. IF SHE WAS ON A BUSY ROAD OR HIGHWAY IT WOULD HAVE BEEN VERY DANGEROUS. CAR HAS AROUND 7000 MILES ON THE CLOCK. *TR
Mfg Campaign: 10918436
Recall Date: Oct 24, 2016
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I SMELL EXHAUST WHEN PASSING SOMEONE ON OPEN ROAD, OR ENTERING A FREEWAY. I HAVE CALLED FORD MULTIPLE TIMES, AND HAVE AN OPEN CASE. THEY DO NOT RETURN MY CALLS, I HAVE TAKEN MY CAR TO THE DEALER TWICE WHERE THEY TELL ME ITS FIXED IT LASTS ABOUT A WEEK AND THE SMELL RETURNS. I RECENTLY HAD IT IN THE SHOP A SECOND TIME AND I SMELL THE EXHAUST AGAIN. I AM NOW CALLING THEM A THIRD TIME DUE TO THIS SMELL, BUT I AM GETTING NO WHERE. THIS CAN NOT BE SAFE FOR ME TO KEEP SMELLING THIS EXHAUST. THIS VEHICLE WAS PURCHASED BRAND NEW, IT WAS NOT A USED VEHICLE.
Corrective Action:
I SMELL EXHAUST WHEN PASSING SOMEONE ON OPEN ROAD, OR ENTERING A FREEWAY. I HAVE CALLED FORD MULTIPLE TIMES, AND HAVE AN OPEN CASE. THEY DO NOT RETURN MY CALLS, I HAVE TAKEN MY CAR TO THE DEALER TWICE WHERE THEY TELL ME ITS FIXED IT LASTS ABOUT A WEEK AND THE SMELL RETURNS. I RECENTLY HAD IT IN THE SHOP A SECOND TIME AND I SMELL THE EXHAUST AGAIN. I AM NOW CALLING THEM A THIRD TIME DUE TO THIS SMELL, BUT I AM GETTING NO WHERE. THIS CAN NOT BE SAFE FOR ME TO KEEP SMELLING THIS EXHAUST. THIS VEHICLE WAS PURCHASED BRAND NEW, IT WAS NOT A USED VEHICLE.
Additional Notes:
I SMELL EXHAUST WHEN PASSING SOMEONE ON OPEN ROAD, OR ENTERING A FREEWAY. I HAVE CALLED FORD MULTIPLE TIMES, AND HAVE AN OPEN CASE. THEY DO NOT RETURN MY CALLS, I HAVE TAKEN MY CAR TO THE DEALER TWICE WHERE THEY TELL ME ITS FIXED IT LASTS ABOUT A WEEK AND THE SMELL RETURNS. I RECENTLY HAD IT IN THE SHOP A SECOND TIME AND I SMELL THE EXHAUST AGAIN. I AM NOW CALLING THEM A THIRD TIME DUE TO THIS SMELL, BUT I AM GETTING NO WHERE. THIS CAN NOT BE SAFE FOR ME TO KEEP SMELLING THIS EXHAUST. THIS VEHICLE WAS PURCHASED BRAND NEW, IT WAS NOT A USED VEHICLE.
Mfg Campaign: 10918584
Recall Date: Oct 24, 2016
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
2016 FORD EXPLORER WITH APPROXIMATELY 9100 MILES, I WAS PULLING OUT ONTO A HIGHWAY WHEN THE VEHICLE SUDDENLY STOPPED IN 50MPH TRAFFIC. THE WRENCH LIGHT, ENGINE LIGHT, AIRBAG LIGHT CAME ON AND I HAD TO COAST TO THE SHOULDER. TOWED TO THE DEALER WHERE IT NOW SITS. SAW ALL OF THE COMPLAINTS ON CARCOMPLAINTS.COM AND HERE AND REALIZED I HAVE TO GET RID OF THIS VEHICLE, NO CONFIDENCE IN IT NOW.
Corrective Action:
2016 FORD EXPLORER WITH APPROXIMATELY 9100 MILES, I WAS PULLING OUT ONTO A HIGHWAY WHEN THE VEHICLE SUDDENLY STOPPED IN 50MPH TRAFFIC. THE WRENCH LIGHT, ENGINE LIGHT, AIRBAG LIGHT CAME ON AND I HAD TO COAST TO THE SHOULDER. TOWED TO THE DEALER WHERE IT NOW SITS. SAW ALL OF THE COMPLAINTS ON CARCOMPLAINTS.COM AND HERE AND REALIZED I HAVE TO GET RID OF THIS VEHICLE, NO CONFIDENCE IN IT NOW.
Additional Notes:
2016 FORD EXPLORER WITH APPROXIMATELY 9100 MILES, I WAS PULLING OUT ONTO A HIGHWAY WHEN THE VEHICLE SUDDENLY STOPPED IN 50MPH TRAFFIC. THE WRENCH LIGHT, ENGINE LIGHT, AIRBAG LIGHT CAME ON AND I HAD TO COAST TO THE SHOULDER. TOWED TO THE DEALER WHERE IT NOW SITS. SAW ALL OF THE COMPLAINTS ON CARCOMPLAINTS.COM AND HERE AND REALIZED I HAVE TO GET RID OF THIS VEHICLE, NO CONFIDENCE IN IT NOW.
Mfg Campaign: 10917768
Recall Date: Oct 21, 2016
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
1ST INCIDENT JUNE 2016: DURING A BUSY SCHOOL COMMUTE. ON A VERY BUSY ROAD, THE VEHICLE LOST POWER. WOULD NOT ACCELERATE PAST APPROX. 15 MPH. TOWED TO DEALER AND THROTTLE BODY WAS REPLACED. 2ND INCIDENT OCT. 18,2016: SAME EXACT PROBLEM AS ABOVE, ALSO ON A BUSY STREET. POTENTIAL FOR INJURY OR LOSS OF LIFE WAS GREAT IN BOTH OF THESE CIRCUMSTANCES. TOWED TO DEALER. WAS TOLD THAT ONLY THE COMPUTER NEEDED TO BE RESET AND THE CAR IS FINE??!! I HAVE NO CONFIDENCE IN DRIVING THIS VEHICLE AT ALL! AFRAID FOR MY FAMILY'S SAFETY!! *TR
Corrective Action:
1ST INCIDENT JUNE 2016: DURING A BUSY SCHOOL COMMUTE. ON A VERY BUSY ROAD, THE VEHICLE LOST POWER. WOULD NOT ACCELERATE PAST APPROX. 15 MPH. TOWED TO DEALER AND THROTTLE BODY WAS REPLACED. 2ND INCIDENT OCT. 18,2016: SAME EXACT PROBLEM AS ABOVE, ALSO ON A BUSY STREET. POTENTIAL FOR INJURY OR LOSS OF LIFE WAS GREAT IN BOTH OF THESE CIRCUMSTANCES. TOWED TO DEALER. WAS TOLD THAT ONLY THE COMPUTER NEEDED TO BE RESET AND THE CAR IS FINE??!! I HAVE NO CONFIDENCE IN DRIVING THIS VEHICLE AT ALL! AFRAID FOR MY FAMILY'S SAFETY!! *TR
Additional Notes:
1ST INCIDENT JUNE 2016: DURING A BUSY SCHOOL COMMUTE. ON A VERY BUSY ROAD, THE VEHICLE LOST POWER. WOULD NOT ACCELERATE PAST APPROX. 15 MPH. TOWED TO DEALER AND THROTTLE BODY WAS REPLACED. 2ND INCIDENT OCT. 18,2016: SAME EXACT PROBLEM AS ABOVE, ALSO ON A BUSY STREET. POTENTIAL FOR INJURY OR LOSS OF LIFE WAS GREAT IN BOTH OF THESE CIRCUMSTANCES. TOWED TO DEALER. WAS TOLD THAT ONLY THE COMPUTER NEEDED TO BE RESET AND THE CAR IS FINE??!! I HAVE NO CONFIDENCE IN DRIVING THIS VEHICLE AT ALL! AFRAID FOR MY FAMILY'S SAFETY!! *TR
Mfg Campaign: 10917311
Recall Date: Oct 19, 2016
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
1ST INCIDENT JUNE 2016: DURING A BUSY SCHOOL COMMUTE. ON A VERY BUSY ROAD, THE VEHICLE LOST POWER. WOULD NOT ACCELERATE PAST APPROX. 15 MPH. TOWED TO DEALER AND THROTTLE BODY WAS REPLACED. 2ND INCIDENT OCT. 18,2016: SAME EXACT PROBLEM AS ABOVE, ALSO ON A BUSY STREET. POTENTIAL FOR INJURY OR LOSS OF LIFE WAS GREAT IN BOTH OF THESE CIRCUMSTANCES. TOWED TO DEALER. WAS TOLD THAT ONLY THE COMPUTER NEEDED TO BE RESET AND THE CAR IS FINE??!! I HAVE NO CONFIDENCE IN DRIVING THIS VEHICLE AT ALL! AFRAID FOR MY FAMILY'S SAFETY!! *TR
Corrective Action:
1ST INCIDENT JUNE 2016: DURING A BUSY SCHOOL COMMUTE. ON A VERY BUSY ROAD, THE VEHICLE LOST POWER. WOULD NOT ACCELERATE PAST APPROX. 15 MPH. TOWED TO DEALER AND THROTTLE BODY WAS REPLACED. 2ND INCIDENT OCT. 18,2016: SAME EXACT PROBLEM AS ABOVE, ALSO ON A BUSY STREET. POTENTIAL FOR INJURY OR LOSS OF LIFE WAS GREAT IN BOTH OF THESE CIRCUMSTANCES. TOWED TO DEALER. WAS TOLD THAT ONLY THE COMPUTER NEEDED TO BE RESET AND THE CAR IS FINE??!! I HAVE NO CONFIDENCE IN DRIVING THIS VEHICLE AT ALL! AFRAID FOR MY FAMILY'S SAFETY!! *TR
Additional Notes:
1ST INCIDENT JUNE 2016: DURING A BUSY SCHOOL COMMUTE. ON A VERY BUSY ROAD, THE VEHICLE LOST POWER. WOULD NOT ACCELERATE PAST APPROX. 15 MPH. TOWED TO DEALER AND THROTTLE BODY WAS REPLACED. 2ND INCIDENT OCT. 18,2016: SAME EXACT PROBLEM AS ABOVE, ALSO ON A BUSY STREET. POTENTIAL FOR INJURY OR LOSS OF LIFE WAS GREAT IN BOTH OF THESE CIRCUMSTANCES. TOWED TO DEALER. WAS TOLD THAT ONLY THE COMPUTER NEEDED TO BE RESET AND THE CAR IS FINE??!! I HAVE NO CONFIDENCE IN DRIVING THIS VEHICLE AT ALL! AFRAID FOR MY FAMILY'S SAFETY!! *TR
Mfg Campaign: 10917311
Recall Date: Oct 19, 2016
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PURCHASED THE 2016 FORD EXPLORER AND NOTICED STRONG EXHAUST FUMES IN THE CABIN. CONCERNED ABOUT OUR HEALTH, WENT TO THE DEALERSHIP AND WAS TOLD THAT FORD WOULD NOT DO ANYTHING UNTIL THE VEHICLE HAD 3,000 MILES ON IT. RESEARCHED 'EXHAUST FUMES IN FORD EXPLORERS' AND DISCOVERED THAT 'FORD NAMED IN CLASS ACTION LAWSUIT OVER LEAK OF CARBON MONOXIDE IN PASSENGER COMPARTMENTS OF EXPLORER VEHICLES', ANGELA SANCHEZ-KNUTSON VS. FORD MOTOR COMPANY. THE LAWSUIT INCLUDES 2011-15 FORD EXPLORERS. THEN WENT TO THE MANAGEMENT WITH THIS INFORMATION, WAS TOLD THAT ONLY 'SOME' EXPLORERS WERE AFFECTED SO WE ASKED THEM TO REPLACE THE EXPLORER WITH ONE THAT 'DID NOT' HAVE THE EXHAUST FUMES PROBLEM. WAS TOLD IT WAS NOT POSSIBLE BECAUSE THE VEHICLE HAD BEEN TITLED. DEMANDED THAT THE VEHICLE BE REPAIRED BUT AFTER 6 ATTEMPTS OF WHICH 2 WERE WITH THE FIELD SERVICE ENGINEER, WE WERE TOLD THAT THERE IS "NO FIX". GOOD LUCK TO US. AFTER 6TH ATTEMPT, THE FUMES ARE WORSE THAN EVER.
Corrective Action:
PURCHASED THE 2016 FORD EXPLORER AND NOTICED STRONG EXHAUST FUMES IN THE CABIN. CONCERNED ABOUT OUR HEALTH, WENT TO THE DEALERSHIP AND WAS TOLD THAT FORD WOULD NOT DO ANYTHING UNTIL THE VEHICLE HAD 3,000 MILES ON IT. RESEARCHED 'EXHAUST FUMES IN FORD EXPLORERS' AND DISCOVERED THAT 'FORD NAMED IN CLASS ACTION LAWSUIT OVER LEAK OF CARBON MONOXIDE IN PASSENGER COMPARTMENTS OF EXPLORER VEHICLES', ANGELA SANCHEZ-KNUTSON VS. FORD MOTOR COMPANY. THE LAWSUIT INCLUDES 2011-15 FORD EXPLORERS. THEN WENT TO THE MANAGEMENT WITH THIS INFORMATION, WAS TOLD THAT ONLY 'SOME' EXPLORERS WERE AFFECTED SO WE ASKED THEM TO REPLACE THE EXPLORER WITH ONE THAT 'DID NOT' HAVE THE EXHAUST FUMES PROBLEM. WAS TOLD IT WAS NOT POSSIBLE BECAUSE THE VEHICLE HAD BEEN TITLED. DEMANDED THAT THE VEHICLE BE REPAIRED BUT AFTER 6 ATTEMPTS OF WHICH 2 WERE WITH THE FIELD SERVICE ENGINEER, WE WERE TOLD THAT THERE IS "NO FIX". GOOD LUCK TO US. AFTER 6TH ATTEMPT, THE FUMES ARE WORSE THAN EVER.
Additional Notes:
PURCHASED THE 2016 FORD EXPLORER AND NOTICED STRONG EXHAUST FUMES IN THE CABIN. CONCERNED ABOUT OUR HEALTH, WENT TO THE DEALERSHIP AND WAS TOLD THAT FORD WOULD NOT DO ANYTHING UNTIL THE VEHICLE HAD 3,000 MILES ON IT. RESEARCHED 'EXHAUST FUMES IN FORD EXPLORERS' AND DISCOVERED THAT 'FORD NAMED IN CLASS ACTION LAWSUIT OVER LEAK OF CARBON MONOXIDE IN PASSENGER COMPARTMENTS OF EXPLORER VEHICLES', ANGELA SANCHEZ-KNUTSON VS. FORD MOTOR COMPANY. THE LAWSUIT INCLUDES 2011-15 FORD EXPLORERS. THEN WENT TO THE MANAGEMENT WITH THIS INFORMATION, WAS TOLD THAT ONLY 'SOME' EXPLORERS WERE AFFECTED SO WE ASKED THEM TO REPLACE THE EXPLORER WITH ONE THAT 'DID NOT' HAVE THE EXHAUST FUMES PROBLEM. WAS TOLD IT WAS NOT POSSIBLE BECAUSE THE VEHICLE HAD BEEN TITLED. DEMANDED THAT THE VEHICLE BE REPAIRED BUT AFTER 6 ATTEMPTS OF WHICH 2 WERE WITH THE FIELD SERVICE ENGINEER, WE WERE TOLD THAT THERE IS "NO FIX". GOOD LUCK TO US. AFTER 6TH ATTEMPT, THE FUMES ARE WORSE THAN EVER.
Mfg Campaign: 10917420
Recall Date: Oct 19, 2016
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING, THERE WAS A STRONG ODOR FROM THE AIR CONDITIONING UNIT. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING, THERE WAS A STRONG ODOR FROM THE AIR CONDITIONING UNIT. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING, THERE WAS A STRONG ODOR FROM THE AIR CONDITIONING UNIT. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,000.
Mfg Campaign: 10917159
Recall Date: Oct 18, 2016
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
VEHICLE WAS IN CRUISE CONTROL AT ABOUT 60 MPH AND SUDDENLY DECELERATED TO 5-10 MPH AND WOULD NOT ACCELERATE. ENGINE, WRENCH AND AIR BAG LIGHT CAME ON. SHUT ENGINE OFF AND LET SIT AND RESTARTED. VEHICLE DROVE NORMAL BUT STILL HAD ENGINE LIGHT ON. TOOK TO DEALERSHIP AND WAITING ON DIAGNOSTIC. COULD OF BEEN A DANGEROUS SITUATION IF IN HEAVY TRAFFIC.
Corrective Action:
VEHICLE WAS IN CRUISE CONTROL AT ABOUT 60 MPH AND SUDDENLY DECELERATED TO 5-10 MPH AND WOULD NOT ACCELERATE. ENGINE, WRENCH AND AIR BAG LIGHT CAME ON. SHUT ENGINE OFF AND LET SIT AND RESTARTED. VEHICLE DROVE NORMAL BUT STILL HAD ENGINE LIGHT ON. TOOK TO DEALERSHIP AND WAITING ON DIAGNOSTIC. COULD OF BEEN A DANGEROUS SITUATION IF IN HEAVY TRAFFIC.
Additional Notes:
VEHICLE WAS IN CRUISE CONTROL AT ABOUT 60 MPH AND SUDDENLY DECELERATED TO 5-10 MPH AND WOULD NOT ACCELERATE. ENGINE, WRENCH AND AIR BAG LIGHT CAME ON. SHUT ENGINE OFF AND LET SIT AND RESTARTED. VEHICLE DROVE NORMAL BUT STILL HAD ENGINE LIGHT ON. TOOK TO DEALERSHIP AND WAITING ON DIAGNOSTIC. COULD OF BEEN A DANGEROUS SITUATION IF IN HEAVY TRAFFIC.
Mfg Campaign: 10916203
Recall Date: Oct 14, 2016
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND AND DECELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER AN UNKNOWN RECALL RELATED TO THE FAILURE, BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,200.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND AND DECELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER AN UNKNOWN RECALL RELATED TO THE FAILURE, BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,200.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND AND DECELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER AN UNKNOWN RECALL RELATED TO THE FAILURE, BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,200.
Mfg Campaign: 10915709
Recall Date: Oct 13, 2016
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND AND DECELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER AN UNKNOWN RECALL RELATED TO THE FAILURE, BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,500.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND AND DECELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER AN UNKNOWN RECALL RELATED TO THE FAILURE, BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,500.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND AND DECELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER AN UNKNOWN RECALL RELATED TO THE FAILURE, BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,500.
Mfg Campaign: 10915710
Recall Date: Oct 13, 2016
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHEN ACCELERATING OVER 3500 RPM SMOKE GASES COME INSIDE THE CABIN IT STARTED WHEN I ACQUIRED THE VEHICLE AND HASN'T STOPPED EVER SINCE
Corrective Action:
WHEN ACCELERATING OVER 3500 RPM SMOKE GASES COME INSIDE THE CABIN IT STARTED WHEN I ACQUIRED THE VEHICLE AND HASN'T STOPPED EVER SINCE
Additional Notes:
WHEN ACCELERATING OVER 3500 RPM SMOKE GASES COME INSIDE THE CABIN IT STARTED WHEN I ACQUIRED THE VEHICLE AND HASN'T STOPPED EVER SINCE
Mfg Campaign: 10915335
Recall Date: Oct 11, 2016
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