Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
STEERING
Potential Consequences:
Have 2016 Ford Explorer which my son had while at college and at 72,940 miles on 09/15/2021 the steering malfunction which made steering very difficult and safety hazard. Ford dealership looked into the issue and stated it needed a new steering gear assembly which cost $3,493.92. Ford dealership stated that there was no recall for this repair and when ask the dealership how this does happen, they stated, "I DO NOT KNOW". I had the repaired made and decided to talk to Ford on the issue. Made two calls on 11/29/2021 & 01/13/2022 to the Ford Customer Service and received case#CAS35022773 but received no solution in having Ford pay for this repair.
Corrective Action:
Have 2016 Ford Explorer which my son had while at college and at 72,940 miles on 09/15/2021 the steering malfunction which made steering very difficult and safety hazard. Ford dealership looked into the issue and stated it needed a new steering gear assembly which cost $3,493.92. Ford dealership stated that there was no recall for this repair and when ask the dealership how this does happen, they stated, "I DO NOT KNOW". I had the repaired made and decided to talk to Ford on the issue. Made two calls on 11/29/2021 & 01/13/2022 to the Ford Customer Service and received case#CAS35022773 but received no solution in having Ford pay for this repair.
Additional Notes:
Have 2016 Ford Explorer which my son had while at college and at 72,940 miles on 09/15/2021 the steering malfunction which made steering very difficult and safety hazard. Ford dealership looked into the issue and stated it needed a new steering gear assembly which cost $3,493.92. Ford dealership stated that there was no recall for this repair and when ask the dealership how this does happen, they stated, "I DO NOT KNOW". I had the repaired made and decided to talk to Ford on the issue. Made two calls on 11/29/2021 & 01/13/2022 to the Ford Customer Service and received case#CAS35022773 but received no solution in having Ford pay for this repair.
Mfg Campaign: 11465055
Recall Date: May 17, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Failure of water pump which is known to cause failure of engine because of where the water pump is located (inside of engine). There have been many cases reported that there is none or limited warning when it fails and cases have resulted in engine failure. When engine failure occurs, the car shuts down and can leave individuals stranded and in harm's way. In my case, thank God, my husband noticed a couple of drops of fluid on the garage floor. As of yet, we have not been notified of engine failure as it is in the dealer getting fixed. I am not sure why no one has addressed this issue with Ford. There was a lawsuit pending and it was dismissed in the US based on the fact that the plantiffs could not prove Ford knew this when building the engine (Canada just approved a recall on this same issue). However, Ford should be held responsible now that they now. Ford has NEVER notified individuals who have this type of engine (with the water pump inside the engine) of the risk of this problem. Even if it does not warrant a recall, Ford still should be notifying individuals of the hazard of the water pump failure which could easily cause engine failure. Please do something about this.
Corrective Action:
Failure of water pump which is known to cause failure of engine because of where the water pump is located (inside of engine). There have been many cases reported that there is none or limited warning when it fails and cases have resulted in engine failure. When engine failure occurs, the car shuts down and can leave individuals stranded and in harm's way. In my case, thank God, my husband noticed a couple of drops of fluid on the garage floor. As of yet, we have not been notified of engine failure as it is in the dealer getting fixed. I am not sure why no one has addressed this issue with Ford. There was a lawsuit pending and it was dismissed in the US based on the fact that the plantiffs could not prove Ford knew this when building the engine (Canada just approved a recall on this same issue). However, Ford should be held responsible now that they now. Ford has NEVER notified individuals who have this type of engine (with the water pump inside the engine) of the risk of this problem. Even if it does not warrant a recall, Ford still should be notifying individuals of the hazard of the water pump failure which could easily cause engine failure. Please do something about this.
Additional Notes:
Failure of water pump which is known to cause failure of engine because of where the water pump is located (inside of engine). There have been many cases reported that there is none or limited warning when it fails and cases have resulted in engine failure. When engine failure occurs, the car shuts down and can leave individuals stranded and in harm's way. In my case, thank God, my husband noticed a couple of drops of fluid on the garage floor. As of yet, we have not been notified of engine failure as it is in the dealer getting fixed. I am not sure why no one has addressed this issue with Ford. There was a lawsuit pending and it was dismissed in the US based on the fact that the plantiffs could not prove Ford knew this when building the engine (Canada just approved a recall on this same issue). However, Ford should be held responsible now that they now. Ford has NEVER notified individuals who have this type of engine (with the water pump inside the engine) of the risk of this problem. Even if it does not warrant a recall, Ford still should be notifying individuals of the hazard of the water pump failure which could easily cause engine failure. Please do something about this.
Mfg Campaign: 11464757
Recall Date: May 16, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the transmission became inoperable. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the torque convertor needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was contacted and referred the contact to NHTSA. The approximate failure mileage was 75,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the transmission became inoperable. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the torque convertor needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was contacted and referred the contact to NHTSA. The approximate failure mileage was 75,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the transmission became inoperable. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the torque convertor needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was contacted and referred the contact to NHTSA. The approximate failure mileage was 75,000.
Mfg Campaign: 11464394
Recall Date: May 12, 2022
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that the driver’s side second-row seat belt mechanism had malfunctioned and remained locked. The vehicle was taken to the local dealer who diagnosed that a plastic piece inside the receiving latch assembly fractured and the entire latch needed to be replaced. The latch was replaced and the failure was fixed. The contact stated that later the same failure recurred on the second-row passenger’s side seat belt. The vehicle was repaired. The manufacturer was notified of the failure but no assistance was offered. The approximate failure mileage was 102,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that the driver’s side second-row seat belt mechanism had malfunctioned and remained locked. The vehicle was taken to the local dealer who diagnosed that a plastic piece inside the receiving latch assembly fractured and the entire latch needed to be replaced. The latch was replaced and the failure was fixed. The contact stated that later the same failure recurred on the second-row passenger’s side seat belt. The vehicle was repaired. The manufacturer was notified of the failure but no assistance was offered. The approximate failure mileage was 102,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that the driver’s side second-row seat belt mechanism had malfunctioned and remained locked. The vehicle was taken to the local dealer who diagnosed that a plastic piece inside the receiving latch assembly fractured and the entire latch needed to be replaced. The latch was replaced and the failure was fixed. The contact stated that later the same failure recurred on the second-row passenger’s side seat belt. The vehicle was repaired. The manufacturer was notified of the failure but no assistance was offered. The approximate failure mileage was 102,000.
Mfg Campaign: 11463896
Recall Date: May 9, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was parked, her husband noticed that there was a fluid leak underneath the vehicle onto the ground. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the water pump needed to be replaced and the failure was related to NHTSA Campaign Number: 21V537000 (Suspension) that she had received. The dealer informed the contact that she would be responsible for the cost of the water pump replacement. The vehicle was then taken to an independent mechanic where the water pump, timing chain, valve cover gaskets, spark plugs, and camshaft sprockets were replaced and the anti-freeze coolant life was extended. The vehicle was repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA. The failure mileage was approximately 50,000. Consumer would like a reimbursement incurred for repairs for the recall.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was parked, her husband noticed that there was a fluid leak underneath the vehicle onto the ground. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the water pump needed to be replaced and the failure was related to NHTSA Campaign Number: 21V537000 (Suspension) that she had received. The dealer informed the contact that she would be responsible for the cost of the water pump replacement. The vehicle was then taken to an independent mechanic where the water pump, timing chain, valve cover gaskets, spark plugs, and camshaft sprockets were replaced and the anti-freeze coolant life was extended. The vehicle was repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA. The failure mileage was approximately 50,000. Consumer would like a reimbursement incurred for repairs for the recall.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was parked, her husband noticed that there was a fluid leak underneath the vehicle onto the ground. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the water pump needed to be replaced and the failure was related to NHTSA Campaign Number: 21V537000 (Suspension) that she had received. The dealer informed the contact that she would be responsible for the cost of the water pump replacement. The vehicle was then taken to an independent mechanic where the water pump, timing chain, valve cover gaskets, spark plugs, and camshaft sprockets were replaced and the anti-freeze coolant life was extended. The vehicle was repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA. The failure mileage was approximately 50,000. Consumer would like a reimbursement incurred for repairs for the recall.
Mfg Campaign: 11463526
Recall Date: May 5, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle started overheating, when inspected I notice a coolant leak. Had it diagnosed, outcome was water pump leaking. Vehicle only has about 58685 miles. Warranty expired and extended warranty also expired. Not sure why the water pump started to leak at such low milage. Vehicle is currently at the Ford Dealer for repairs.
Corrective Action:
Vehicle started overheating, when inspected I notice a coolant leak. Had it diagnosed, outcome was water pump leaking. Vehicle only has about 58685 miles. Warranty expired and extended warranty also expired. Not sure why the water pump started to leak at such low milage. Vehicle is currently at the Ford Dealer for repairs.
Additional Notes:
Vehicle started overheating, when inspected I notice a coolant leak. Had it diagnosed, outcome was water pump leaking. Vehicle only has about 58685 miles. Warranty expired and extended warranty also expired. Not sure why the water pump started to leak at such low milage. Vehicle is currently at the Ford Dealer for repairs.
Mfg Campaign: 11463287
Recall Date: May 3, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Out of no where there is a chemical/propane smell. Took it to a ford dealer. They said my water pump is causing it. Got that fixed and the smell is still there. The small is so bad I get a head ache and nausea every time I drive it. Took it to another mechanic and he acknowledges the smell but can not figure it out. There are no warning lights on. I am scared to drive my own car.
Corrective Action:
Out of no where there is a chemical/propane smell. Took it to a ford dealer. They said my water pump is causing it. Got that fixed and the smell is still there. The small is so bad I get a head ache and nausea every time I drive it. Took it to another mechanic and he acknowledges the smell but can not figure it out. There are no warning lights on. I am scared to drive my own car.
Additional Notes:
Out of no where there is a chemical/propane smell. Took it to a ford dealer. They said my water pump is causing it. Got that fixed and the smell is still there. The small is so bad I get a head ache and nausea every time I drive it. Took it to another mechanic and he acknowledges the smell but can not figure it out. There are no warning lights on. I am scared to drive my own car.
Mfg Campaign: 11462389
Recall Date: Apr 27, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Indicator light indicating power train issues came on after a few days of delayed shifting and slipping between gears. As well as thunking when putting the car in reverse. The car would not accelerate at all and was not safe to drive. I had it towed to the mechanic who consulted with a ford engine specialist. The specialist said the codes and symptoms lead to needing the torque converter fixed. That is when I consulted the recall for my exact vehicle. I had the vehicle towed to the Ford dealer. Ford is not agreeing to repair the recall. They have only agreed to fixing the valve body for $903.00. I would like my recall repair.
Corrective Action:
Indicator light indicating power train issues came on after a few days of delayed shifting and slipping between gears. As well as thunking when putting the car in reverse. The car would not accelerate at all and was not safe to drive. I had it towed to the mechanic who consulted with a ford engine specialist. The specialist said the codes and symptoms lead to needing the torque converter fixed. That is when I consulted the recall for my exact vehicle. I had the vehicle towed to the Ford dealer. Ford is not agreeing to repair the recall. They have only agreed to fixing the valve body for $903.00. I would like my recall repair.
Additional Notes:
Indicator light indicating power train issues came on after a few days of delayed shifting and slipping between gears. As well as thunking when putting the car in reverse. The car would not accelerate at all and was not safe to drive. I had it towed to the mechanic who consulted with a ford engine specialist. The specialist said the codes and symptoms lead to needing the torque converter fixed. That is when I consulted the recall for my exact vehicle. I had the vehicle towed to the Ford dealer. Ford is not agreeing to repair the recall. They have only agreed to fixing the valve body for $903.00. I would like my recall repair.
Mfg Campaign: 11462465
Recall Date: Apr 27, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the engine overheated and the vehicle stalled with the engine coolant temperature message displayed; and the check engine warning light illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 95,174. The VIN was not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the engine overheated and the vehicle stalled with the engine coolant temperature message displayed; and the check engine warning light illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 95,174. The VIN was not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the engine overheated and the vehicle stalled with the engine coolant temperature message displayed; and the check engine warning light illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 95,174. The VIN was not available.
Mfg Campaign: 11462268
Recall Date: Apr 26, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was a clicking sound coming from the vehicle and then there was an explosion. There was smoke coming from under the hood of the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the PTU, transfer case and differential had exploded. The mechanic informed the contact that the PTU, transfer case and differential needed to be replaced. The vehicle was not repaired and remained at the independent mechanic. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The manufacturer informed the contact that the warranty had expired and to research the lemon law. The failure mileage was approximately 85,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was a clicking sound coming from the vehicle and then there was an explosion. There was smoke coming from under the hood of the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the PTU, transfer case and differential had exploded. The mechanic informed the contact that the PTU, transfer case and differential needed to be replaced. The vehicle was not repaired and remained at the independent mechanic. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The manufacturer informed the contact that the warranty had expired and to research the lemon law. The failure mileage was approximately 85,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was a clicking sound coming from the vehicle and then there was an explosion. There was smoke coming from under the hood of the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the PTU, transfer case and differential had exploded. The mechanic informed the contact that the PTU, transfer case and differential needed to be replaced. The vehicle was not repaired and remained at the independent mechanic. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The manufacturer informed the contact that the warranty had expired and to research the lemon law. The failure mileage was approximately 85,000.
Mfg Campaign: 11462282
Recall Date: Apr 26, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Bad sudden brake fluid leak problems, alarm on car alerting to extremely low brake fluid warning. Have refilled a couple times but the leak is bad and for no apparent reason. Other similar years of ford vehicles have been recalled for the low brake fluid reason.
Corrective Action:
Bad sudden brake fluid leak problems, alarm on car alerting to extremely low brake fluid warning. Have refilled a couple times but the leak is bad and for no apparent reason. Other similar years of ford vehicles have been recalled for the low brake fluid reason.
Additional Notes:
Bad sudden brake fluid leak problems, alarm on car alerting to extremely low brake fluid warning. Have refilled a couple times but the leak is bad and for no apparent reason. Other similar years of ford vehicles have been recalled for the low brake fluid reason.
Mfg Campaign: 11461996
Recall Date: Apr 25, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that while parking the vehicle, he was alerted by two people that there was water leaking from the vehicle onto the ground. The vehicle was taken to an independent mechanic and diagnosed with a water pump failure. The mechanic informed the contact that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that while parking the vehicle, he was alerted by two people that there was water leaking from the vehicle onto the ground. The vehicle was taken to an independent mechanic and diagnosed with a water pump failure. The mechanic informed the contact that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that while parking the vehicle, he was alerted by two people that there was water leaking from the vehicle onto the ground. The vehicle was taken to an independent mechanic and diagnosed with a water pump failure. The mechanic informed the contact that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
Mfg Campaign: 11461822
Recall Date: Apr 22, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that while his son was driving at an undisclosed speed, the vehicle overheated. The vehicle was taken to the dealer and diagnosed that the water pump and power transfer unit (PTU) needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that while his son was driving at an undisclosed speed, the vehicle overheated. The vehicle was taken to the dealer and diagnosed that the water pump and power transfer unit (PTU) needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that while his son was driving at an undisclosed speed, the vehicle overheated. The vehicle was taken to the dealer and diagnosed that the water pump and power transfer unit (PTU) needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
Mfg Campaign: 11461677
Recall Date: Apr 21, 2022
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
Front passenger seat safety and airbag system. Problem was diagnosed several times at the service Dept of my Ford Dealer. The final diagnosis indicated that a part in the seat called a bladder is not working properly and needs to be replaced for the PASSENGER SEAT AIRBAG TO WORK. This issue deserves further review for several reasons. There is a dash light that indicates when the front passenger airbag is ON vs OFF. I rarely have a passenger except when we go on trips my wife occupies the seat. She happened to notice that the OFF light was lit. She weights 125 lbs. When I sit in the seat (150lbs) the ON light comes on. Obviously this is a safety issue that must be repaired. The repair estimate is $2527.20. Unfortunately the problem was not discovered during my warranty period. I reported the problem to FORD Motor Co. I found numerous posts on the internet from people complaining about this issue. I think this problem should come under the guides of a safety recall. In the event it is useful, following is my most recent FORD Motor Co. Customer Service case No. [XXX] My contact info: [XXX] emaddr: [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). Consumer recently had his Ford Explorer reported, had the safety problem repaired. The dealer gave the consumer failed component and explained what was found in the repair.
Corrective Action:
Front passenger seat safety and airbag system. Problem was diagnosed several times at the service Dept of my Ford Dealer. The final diagnosis indicated that a part in the seat called a bladder is not working properly and needs to be replaced for the PASSENGER SEAT AIRBAG TO WORK. This issue deserves further review for several reasons. There is a dash light that indicates when the front passenger airbag is ON vs OFF. I rarely have a passenger except when we go on trips my wife occupies the seat. She happened to notice that the OFF light was lit. She weights 125 lbs. When I sit in the seat (150lbs) the ON light comes on. Obviously this is a safety issue that must be repaired. The repair estimate is $2527.20. Unfortunately the problem was not discovered during my warranty period. I reported the problem to FORD Motor Co. I found numerous posts on the internet from people complaining about this issue. I think this problem should come under the guides of a safety recall. In the event it is useful, following is my most recent FORD Motor Co. Customer Service case No. [XXX] My contact info: [XXX] emaddr: [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). Consumer recently had his Ford Explorer reported, had the safety problem repaired. The dealer gave the consumer failed component and explained what was found in the repair.
Additional Notes:
Front passenger seat safety and airbag system. Problem was diagnosed several times at the service Dept of my Ford Dealer. The final diagnosis indicated that a part in the seat called a bladder is not working properly and needs to be replaced for the PASSENGER SEAT AIRBAG TO WORK. This issue deserves further review for several reasons. There is a dash light that indicates when the front passenger airbag is ON vs OFF. I rarely have a passenger except when we go on trips my wife occupies the seat. She happened to notice that the OFF light was lit. She weights 125 lbs. When I sit in the seat (150lbs) the ON light comes on. Obviously this is a safety issue that must be repaired. The repair estimate is $2527.20. Unfortunately the problem was not discovered during my warranty period. I reported the problem to FORD Motor Co. I found numerous posts on the internet from people complaining about this issue. I think this problem should come under the guides of a safety recall. In the event it is useful, following is my most recent FORD Motor Co. Customer Service case No. [XXX] My contact info: [XXX] emaddr: [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). Consumer recently had his Ford Explorer reported, had the safety problem repaired. The dealer gave the consumer failed component and explained what was found in the repair.
Mfg Campaign: 11461431
Recall Date: Apr 20, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Driving to work through mountain passes as I live in northern Montana, warning lights came on in dash. Lost power steering ran off road, regained control, took it to ford dealership they said $2200 to fix, I've only had the car just over a month, I pay $750, and now the car sits
Corrective Action:
Driving to work through mountain passes as I live in northern Montana, warning lights came on in dash. Lost power steering ran off road, regained control, took it to ford dealership they said $2200 to fix, I've only had the car just over a month, I pay $750, and now the car sits
Additional Notes:
Driving to work through mountain passes as I live in northern Montana, warning lights came on in dash. Lost power steering ran off road, regained control, took it to ford dealership they said $2200 to fix, I've only had the car just over a month, I pay $750, and now the car sits
Mfg Campaign: 11460993
Recall Date: Apr 16, 2022
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
Driving to work through mountain passes as I live in northern Montana, warning lights came on in dash. Lost power steering ran off road, regained control, took it to ford dealership they said $2200 to fix, I've only had the car just over a month, I pay $750, and now the car sits
Corrective Action:
Driving to work through mountain passes as I live in northern Montana, warning lights came on in dash. Lost power steering ran off road, regained control, took it to ford dealership they said $2200 to fix, I've only had the car just over a month, I pay $750, and now the car sits
Additional Notes:
Driving to work through mountain passes as I live in northern Montana, warning lights came on in dash. Lost power steering ran off road, regained control, took it to ford dealership they said $2200 to fix, I've only had the car just over a month, I pay $750, and now the car sits
Mfg Campaign: 11460993
Recall Date: Apr 16, 2022
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
When driving made horrible noises but took into the dealer Purvis Ford, we showed them the recall letter but then stated it was only the control arms which we ended up paying for .
Corrective Action:
When driving made horrible noises but took into the dealer Purvis Ford, we showed them the recall letter but then stated it was only the control arms which we ended up paying for .
Additional Notes:
When driving made horrible noises but took into the dealer Purvis Ford, we showed them the recall letter but then stated it was only the control arms which we ended up paying for .
Mfg Campaign: 11460833
Recall Date: Apr 15, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While driving would shudder when getting to approx. 60-65mph. No check engine light. Dealer stated could not diagnose if no check engine light on. This went on for 1.5 years. I kept taking back but still no light. March 2022 it started running really rough while sitting at a stop light, no power at take off. Took to the dealer who said it was covered , diagnosed it as Torque Converter, and pump waited 4 weeks to get parts after being told twice covered 100% but then found out not covered as when it was there previously they did not do the Customer Satisfaction Program 20N07 where PCM reflash was required. Now Ford corp and dealer say they are not covering this. Why did the dealer not advise of this while there before this program expired.
Corrective Action:
While driving would shudder when getting to approx. 60-65mph. No check engine light. Dealer stated could not diagnose if no check engine light on. This went on for 1.5 years. I kept taking back but still no light. March 2022 it started running really rough while sitting at a stop light, no power at take off. Took to the dealer who said it was covered , diagnosed it as Torque Converter, and pump waited 4 weeks to get parts after being told twice covered 100% but then found out not covered as when it was there previously they did not do the Customer Satisfaction Program 20N07 where PCM reflash was required. Now Ford corp and dealer say they are not covering this. Why did the dealer not advise of this while there before this program expired.
Additional Notes:
While driving would shudder when getting to approx. 60-65mph. No check engine light. Dealer stated could not diagnose if no check engine light on. This went on for 1.5 years. I kept taking back but still no light. March 2022 it started running really rough while sitting at a stop light, no power at take off. Took to the dealer who said it was covered , diagnosed it as Torque Converter, and pump waited 4 weeks to get parts after being told twice covered 100% but then found out not covered as when it was there previously they did not do the Customer Satisfaction Program 20N07 where PCM reflash was required. Now Ford corp and dealer say they are not covering this. Why did the dealer not advise of this while there before this program expired.
Mfg Campaign: 11460836
Recall Date: Apr 15, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? The steering. No, it has been repaired at a local Ford dealership. How was your safety or the safety of others put at risk? No, the problem occurred when starting the vehicle in the morning after it sat all night. Had this problem occurred while I was driving it certainly would have put myself and others in danger. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, it was repaired at my local Ford dealership. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, it was repaired at my local Ford dealership. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the following: Service advance trac Steering assist fault required Hill start assist not available I discovered the problem 03/23/2022 and had it towed to my local Ford dealership for diagnosis and repair. The vehicle was parked in my driveway at the time. The steering wheel was VERY difficult to turn. Had this happened while driving I would have been unable to steer the vehicle. The problem was confirmed and repaired at a Ford dealership.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? The steering. No, it has been repaired at a local Ford dealership. How was your safety or the safety of others put at risk? No, the problem occurred when starting the vehicle in the morning after it sat all night. Had this problem occurred while I was driving it certainly would have put myself and others in danger. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, it was repaired at my local Ford dealership. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, it was repaired at my local Ford dealership. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the following: Service advance trac Steering assist fault required Hill start assist not available I discovered the problem 03/23/2022 and had it towed to my local Ford dealership for diagnosis and repair. The vehicle was parked in my driveway at the time. The steering wheel was VERY difficult to turn. Had this happened while driving I would have been unable to steer the vehicle. The problem was confirmed and repaired at a Ford dealership.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? The steering. No, it has been repaired at a local Ford dealership. How was your safety or the safety of others put at risk? No, the problem occurred when starting the vehicle in the morning after it sat all night. Had this problem occurred while I was driving it certainly would have put myself and others in danger. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, it was repaired at my local Ford dealership. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, it was repaired at my local Ford dealership. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the following: Service advance trac Steering assist fault required Hill start assist not available I discovered the problem 03/23/2022 and had it towed to my local Ford dealership for diagnosis and repair. The vehicle was parked in my driveway at the time. The steering wheel was VERY difficult to turn. Had this happened while driving I would have been unable to steer the vehicle. The problem was confirmed and repaired at a Ford dealership.
Mfg Campaign: 11460493
Recall Date: Apr 12, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My car is a 2016 and I am having issues with my water pump. A 2000 dollar fix. This seems to be common with this year. I pay 500 a month and now this. It only has 85000 miles.
Corrective Action:
My car is a 2016 and I am having issues with my water pump. A 2000 dollar fix. This seems to be common with this year. I pay 500 a month and now this. It only has 85000 miles.
Additional Notes:
My car is a 2016 and I am having issues with my water pump. A 2000 dollar fix. This seems to be common with this year. I pay 500 a month and now this. It only has 85000 miles.
Mfg Campaign: 11460384
Recall Date: Apr 11, 2022
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