Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
THE AIRBAG WARNING LIGHT HAS ILLUMINATED AGAIN AND WE CONTACTED THE LOCAL FORD DEALERSHIP IN WASILLA ALASKA TO REPORT THE ISSUE BUT THEY REMAIN UNHELPFUL. THE QUICKEST APPOINT IS A MONTH AWAY AND MY WIFE USES THIS VEHICLE FOR TRANSPORTING MY CHILDREN TO AND FROM SCHOOL/APPOINTMENT AND BASIC EVERYDAY NEEDS. THE AIRBAG LIGHT OFTEN ILLUMINATES WHEN THE VEHICLE IS STATIONARY AND FIRST APPEARED WHEN THE VEHICLE HIT 34000 MILES. I CONTACTED THE FORD DEALERSHIP THEN, BUT THEY SAID THERE WAS NOTHING TO BE DONE UNLESS THE LIGHT REMAINED ON. IT APPEAREDS PERIODICALLY, OFTEN WHEN THE VEHICLE IS STATIONARY, BUT ALSO WHEN ITS BEING DRIVEN. I CONTACTED THE DEALERSHIP AND GOT THE SAME UNCONCERN RESPONSE. APPOINTMENTS ARE OFTEN MONTHS AWAY AND THE DEALERSHIP OFTEN DISMISS THE ISSUE AND SHOW NO URGENCY OR INTEREST IN FINDING OUT THE CAUSE. THE LIGHT DIAPPEARS AFTER A FEW SHUTDOWNS AND RESTARTS, SOMETIMES FOR WEEKS AND MONTHS BUT IT HAS BECAME A COMMON APPEARENCE AS THE VEHICLE CAME CLOSER TO 38K MILES AND NOW 40K MILES. PLEASE ADDRESS THE ISSUES OR AT LEADT LOOK INTO IT SO FORD CAN GIVE IT THE NEEDED ATTENTION BEFORE MYSELF OR SOMEONE LOSE A FAMILY MEMBER FOR SOMETHING THAT COULD HAVE BEEN A SIMPLE FIX. THE VEHICLE IS OFTEN STATIONARY WHEN THE LIGHT APPEAR. SOMETIME ITS APPEARS WHEN THE VEHICLE IS IN MOTION. BASE ON WHAT I HAVE READ FROM OTHER COMPLAINTS AND FROM PEOPLE WITH THE SAME VEHICLE MODEL ITS SAFE TO ASSUME THE PROBLEM MOST LIKELY ORIGINATE FROM THE REAR SEAT, JUST BEHIND THE DRIVERS. IF ITS A WIRING ISSUE INVOLVING THE VEHICLE SAFETY EQUIPMENT THEN THIS MAY HAVE THE POTENTIAL FOR CAUSING A CASCADE AND CATASTROPHIC FAILURE IN ONE OR MORE OD THE VEHICLE SAFETY FEATURES. I WILL INCLUDE A PICTURE OF THE MOST RECENT APPEARENCE OF THE AIRBAG LIGHT. STARTED ABOUT 18 MONTHS AGO WHEN THE VEHICLE WAS ABOUT 34.5K MILES AND IS BECOMING MORE COMMON NOW.
Corrective Action:
THE AIRBAG WARNING LIGHT HAS ILLUMINATED AGAIN AND WE CONTACTED THE LOCAL FORD DEALERSHIP IN WASILLA ALASKA TO REPORT THE ISSUE BUT THEY REMAIN UNHELPFUL. THE QUICKEST APPOINT IS A MONTH AWAY AND MY WIFE USES THIS VEHICLE FOR TRANSPORTING MY CHILDREN TO AND FROM SCHOOL/APPOINTMENT AND BASIC EVERYDAY NEEDS. THE AIRBAG LIGHT OFTEN ILLUMINATES WHEN THE VEHICLE IS STATIONARY AND FIRST APPEARED WHEN THE VEHICLE HIT 34000 MILES. I CONTACTED THE FORD DEALERSHIP THEN, BUT THEY SAID THERE WAS NOTHING TO BE DONE UNLESS THE LIGHT REMAINED ON. IT APPEAREDS PERIODICALLY, OFTEN WHEN THE VEHICLE IS STATIONARY, BUT ALSO WHEN ITS BEING DRIVEN. I CONTACTED THE DEALERSHIP AND GOT THE SAME UNCONCERN RESPONSE. APPOINTMENTS ARE OFTEN MONTHS AWAY AND THE DEALERSHIP OFTEN DISMISS THE ISSUE AND SHOW NO URGENCY OR INTEREST IN FINDING OUT THE CAUSE. THE LIGHT DIAPPEARS AFTER A FEW SHUTDOWNS AND RESTARTS, SOMETIMES FOR WEEKS AND MONTHS BUT IT HAS BECAME A COMMON APPEARENCE AS THE VEHICLE CAME CLOSER TO 38K MILES AND NOW 40K MILES. PLEASE ADDRESS THE ISSUES OR AT LEADT LOOK INTO IT SO FORD CAN GIVE IT THE NEEDED ATTENTION BEFORE MYSELF OR SOMEONE LOSE A FAMILY MEMBER FOR SOMETHING THAT COULD HAVE BEEN A SIMPLE FIX. THE VEHICLE IS OFTEN STATIONARY WHEN THE LIGHT APPEAR. SOMETIME ITS APPEARS WHEN THE VEHICLE IS IN MOTION. BASE ON WHAT I HAVE READ FROM OTHER COMPLAINTS AND FROM PEOPLE WITH THE SAME VEHICLE MODEL ITS SAFE TO ASSUME THE PROBLEM MOST LIKELY ORIGINATE FROM THE REAR SEAT, JUST BEHIND THE DRIVERS. IF ITS A WIRING ISSUE INVOLVING THE VEHICLE SAFETY EQUIPMENT THEN THIS MAY HAVE THE POTENTIAL FOR CAUSING A CASCADE AND CATASTROPHIC FAILURE IN ONE OR MORE OD THE VEHICLE SAFETY FEATURES. I WILL INCLUDE A PICTURE OF THE MOST RECENT APPEARENCE OF THE AIRBAG LIGHT. STARTED ABOUT 18 MONTHS AGO WHEN THE VEHICLE WAS ABOUT 34.5K MILES AND IS BECOMING MORE COMMON NOW.
Additional Notes:
THE AIRBAG WARNING LIGHT HAS ILLUMINATED AGAIN AND WE CONTACTED THE LOCAL FORD DEALERSHIP IN WASILLA ALASKA TO REPORT THE ISSUE BUT THEY REMAIN UNHELPFUL. THE QUICKEST APPOINT IS A MONTH AWAY AND MY WIFE USES THIS VEHICLE FOR TRANSPORTING MY CHILDREN TO AND FROM SCHOOL/APPOINTMENT AND BASIC EVERYDAY NEEDS. THE AIRBAG LIGHT OFTEN ILLUMINATES WHEN THE VEHICLE IS STATIONARY AND FIRST APPEARED WHEN THE VEHICLE HIT 34000 MILES. I CONTACTED THE FORD DEALERSHIP THEN, BUT THEY SAID THERE WAS NOTHING TO BE DONE UNLESS THE LIGHT REMAINED ON. IT APPEAREDS PERIODICALLY, OFTEN WHEN THE VEHICLE IS STATIONARY, BUT ALSO WHEN ITS BEING DRIVEN. I CONTACTED THE DEALERSHIP AND GOT THE SAME UNCONCERN RESPONSE. APPOINTMENTS ARE OFTEN MONTHS AWAY AND THE DEALERSHIP OFTEN DISMISS THE ISSUE AND SHOW NO URGENCY OR INTEREST IN FINDING OUT THE CAUSE. THE LIGHT DIAPPEARS AFTER A FEW SHUTDOWNS AND RESTARTS, SOMETIMES FOR WEEKS AND MONTHS BUT IT HAS BECAME A COMMON APPEARENCE AS THE VEHICLE CAME CLOSER TO 38K MILES AND NOW 40K MILES. PLEASE ADDRESS THE ISSUES OR AT LEADT LOOK INTO IT SO FORD CAN GIVE IT THE NEEDED ATTENTION BEFORE MYSELF OR SOMEONE LOSE A FAMILY MEMBER FOR SOMETHING THAT COULD HAVE BEEN A SIMPLE FIX. THE VEHICLE IS OFTEN STATIONARY WHEN THE LIGHT APPEAR. SOMETIME ITS APPEARS WHEN THE VEHICLE IS IN MOTION. BASE ON WHAT I HAVE READ FROM OTHER COMPLAINTS AND FROM PEOPLE WITH THE SAME VEHICLE MODEL ITS SAFE TO ASSUME THE PROBLEM MOST LIKELY ORIGINATE FROM THE REAR SEAT, JUST BEHIND THE DRIVERS. IF ITS A WIRING ISSUE INVOLVING THE VEHICLE SAFETY EQUIPMENT THEN THIS MAY HAVE THE POTENTIAL FOR CAUSING A CASCADE AND CATASTROPHIC FAILURE IN ONE OR MORE OD THE VEHICLE SAFETY FEATURES. I WILL INCLUDE A PICTURE OF THE MOST RECENT APPEARENCE OF THE AIRBAG LIGHT. STARTED ABOUT 18 MONTHS AGO WHEN THE VEHICLE WAS ABOUT 34.5K MILES AND IS BECOMING MORE COMMON NOW.
Mfg Campaign: 11266543
Recall Date: Oct 5, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
HAVE A 2016 EXPLORER XLT. LAST SUMMER AND THIS SUMMER (MAINLY WHILE AC IS ON) THE WIERD NOISE OF WHOOP, WHOOP OR SLIDE WHISTLE OR POLICE SIRENS EMITTS FROM THE REAR OF THE VEHICLE. THINGS I KNOW 1) MAKES NOISE INTERMITTENTLY DURING DRIVING AT ALL SPEEDS. 2) CANT REPRODUCE SOUND FOR DEALER 3) MAKE NOISE MAINLY WHILE AC IS ON 4) WILL MAKE NOISE WHILE IDLING IN PARK 5) NOISE COMES FROM REAR OF VEHICLE, UNKNOWING OF A CERTAIN SIDE LEFT OR RIGHT 6) ONLY 2 POSTS I CAN FIND THAT SOMEWHAT DESCRIBES THIS NOISE ON THE INTERNET, NIETHER APPLY ANY HELP OR EXPERIENCES WOULD BE APPRECIATED, OTHERWISE A GREAT VEHICLE
Corrective Action:
HAVE A 2016 EXPLORER XLT. LAST SUMMER AND THIS SUMMER (MAINLY WHILE AC IS ON) THE WIERD NOISE OF WHOOP, WHOOP OR SLIDE WHISTLE OR POLICE SIRENS EMITTS FROM THE REAR OF THE VEHICLE. THINGS I KNOW 1) MAKES NOISE INTERMITTENTLY DURING DRIVING AT ALL SPEEDS. 2) CANT REPRODUCE SOUND FOR DEALER 3) MAKE NOISE MAINLY WHILE AC IS ON 4) WILL MAKE NOISE WHILE IDLING IN PARK 5) NOISE COMES FROM REAR OF VEHICLE, UNKNOWING OF A CERTAIN SIDE LEFT OR RIGHT 6) ONLY 2 POSTS I CAN FIND THAT SOMEWHAT DESCRIBES THIS NOISE ON THE INTERNET, NIETHER APPLY ANY HELP OR EXPERIENCES WOULD BE APPRECIATED, OTHERWISE A GREAT VEHICLE
Additional Notes:
HAVE A 2016 EXPLORER XLT. LAST SUMMER AND THIS SUMMER (MAINLY WHILE AC IS ON) THE WIERD NOISE OF WHOOP, WHOOP OR SLIDE WHISTLE OR POLICE SIRENS EMITTS FROM THE REAR OF THE VEHICLE. THINGS I KNOW 1) MAKES NOISE INTERMITTENTLY DURING DRIVING AT ALL SPEEDS. 2) CANT REPRODUCE SOUND FOR DEALER 3) MAKE NOISE MAINLY WHILE AC IS ON 4) WILL MAKE NOISE WHILE IDLING IN PARK 5) NOISE COMES FROM REAR OF VEHICLE, UNKNOWING OF A CERTAIN SIDE LEFT OR RIGHT 6) ONLY 2 POSTS I CAN FIND THAT SOMEWHAT DESCRIBES THIS NOISE ON THE INTERNET, NIETHER APPLY ANY HELP OR EXPERIENCES WOULD BE APPRECIATED, OTHERWISE A GREAT VEHICLE
Mfg Campaign: 11266550
Recall Date: Oct 5, 2019
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE KEY PAD ON THE DRIVER DOOR FELL OFF WHILE DRIVING ON A HIGHWAY. THEN AN HOUR LATER, ALSO WHILE DRIVING, THE LIFT GATE LIGHT CAME ON. I WAS UNABLE TO OPEN THE LIFT GATE BY ANY MEANS. FORD CHARGED ME APPROXIMATELY $450 FOR THE DOOR PANEL. IT WAS $900 TO REPAIR BOTH. IT IS UNKNOWN WHAT CAUSED BOTH PROBLEMS.
Corrective Action:
THE KEY PAD ON THE DRIVER DOOR FELL OFF WHILE DRIVING ON A HIGHWAY. THEN AN HOUR LATER, ALSO WHILE DRIVING, THE LIFT GATE LIGHT CAME ON. I WAS UNABLE TO OPEN THE LIFT GATE BY ANY MEANS. FORD CHARGED ME APPROXIMATELY $450 FOR THE DOOR PANEL. IT WAS $900 TO REPAIR BOTH. IT IS UNKNOWN WHAT CAUSED BOTH PROBLEMS.
Additional Notes:
THE KEY PAD ON THE DRIVER DOOR FELL OFF WHILE DRIVING ON A HIGHWAY. THEN AN HOUR LATER, ALSO WHILE DRIVING, THE LIFT GATE LIGHT CAME ON. I WAS UNABLE TO OPEN THE LIFT GATE BY ANY MEANS. FORD CHARGED ME APPROXIMATELY $450 FOR THE DOOR PANEL. IT WAS $900 TO REPAIR BOTH. IT IS UNKNOWN WHAT CAUSED BOTH PROBLEMS.
Mfg Campaign: 11266071
Recall Date: Oct 4, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
FORD EXPLOER 2016 AT LOW SPEED EXCELARATOR STICK AND ENGINE REVES UP TRANSMISSION IN DRIVE. MUST PUT TRANSMISSION IN NUTRAL TO STOP AUTO FROM MOVING FWD. HAPPENED 3 TIMES SEPERATE DAYS. HAD TO PUT TRANSMISSION IN NUTURAL TO GET AUTO UNDER CONTROL.
Corrective Action:
FORD EXPLOER 2016 AT LOW SPEED EXCELARATOR STICK AND ENGINE REVES UP TRANSMISSION IN DRIVE. MUST PUT TRANSMISSION IN NUTRAL TO STOP AUTO FROM MOVING FWD. HAPPENED 3 TIMES SEPERATE DAYS. HAD TO PUT TRANSMISSION IN NUTURAL TO GET AUTO UNDER CONTROL.
Additional Notes:
FORD EXPLOER 2016 AT LOW SPEED EXCELARATOR STICK AND ENGINE REVES UP TRANSMISSION IN DRIVE. MUST PUT TRANSMISSION IN NUTRAL TO STOP AUTO FROM MOVING FWD. HAPPENED 3 TIMES SEPERATE DAYS. HAD TO PUT TRANSMISSION IN NUTURAL TO GET AUTO UNDER CONTROL.
Mfg Campaign: 11265821
Recall Date: Oct 3, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
FORD EXPLOER 2016 AT LOW SPEED EXCELARATOR STICK AND ENGINE REVES UP TRANSMISSION IN DRIVE. MUST PUT TRANSMISSION IN NUTRAL TO STOP AUTO FROM MOVING FWD. HAPPENED 3 TIMES SEPERATE DAYS. HAD TO PUT TRANSMISSION IN NUTURAL TO GET AUTO UNDER CONTROL.
Corrective Action:
FORD EXPLOER 2016 AT LOW SPEED EXCELARATOR STICK AND ENGINE REVES UP TRANSMISSION IN DRIVE. MUST PUT TRANSMISSION IN NUTRAL TO STOP AUTO FROM MOVING FWD. HAPPENED 3 TIMES SEPERATE DAYS. HAD TO PUT TRANSMISSION IN NUTURAL TO GET AUTO UNDER CONTROL.
Additional Notes:
FORD EXPLOER 2016 AT LOW SPEED EXCELARATOR STICK AND ENGINE REVES UP TRANSMISSION IN DRIVE. MUST PUT TRANSMISSION IN NUTRAL TO STOP AUTO FROM MOVING FWD. HAPPENED 3 TIMES SEPERATE DAYS. HAD TO PUT TRANSMISSION IN NUTURAL TO GET AUTO UNDER CONTROL.
Mfg Campaign: 11265821
Recall Date: Oct 3, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
WITHIN THE PAST 2 WEEKS, ON 2 SEPARATE OCCASIONS, THE POWER STEERING HAS GONE OUT WHILE DRIVING. FORD HAS STATED THAT THERE IS NO RECALL. THE FORD DEALERSHIP IN PHOENIXVILLE, PA STATED ON 9/25/19 THAT THE ISSUE IS WITH C200D CODE FOR MOTOR ROTATION ANGLE SENSOR. THEY GAVE AN ESTIMATE THAT THE PART IS 1500 AND LABOR 500.
Corrective Action:
WITHIN THE PAST 2 WEEKS, ON 2 SEPARATE OCCASIONS, THE POWER STEERING HAS GONE OUT WHILE DRIVING. FORD HAS STATED THAT THERE IS NO RECALL. THE FORD DEALERSHIP IN PHOENIXVILLE, PA STATED ON 9/25/19 THAT THE ISSUE IS WITH C200D CODE FOR MOTOR ROTATION ANGLE SENSOR. THEY GAVE AN ESTIMATE THAT THE PART IS 1500 AND LABOR 500.
Additional Notes:
WITHIN THE PAST 2 WEEKS, ON 2 SEPARATE OCCASIONS, THE POWER STEERING HAS GONE OUT WHILE DRIVING. FORD HAS STATED THAT THERE IS NO RECALL. THE FORD DEALERSHIP IN PHOENIXVILLE, PA STATED ON 9/25/19 THAT THE ISSUE IS WITH C200D CODE FOR MOTOR ROTATION ANGLE SENSOR. THEY GAVE AN ESTIMATE THAT THE PART IS 1500 AND LABOR 500.
Mfg Campaign: 11265780
Recall Date: Oct 2, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE THE VEHICLE WAS PARKED, IN A PARKING LOT, TURNED COMPLETELY OFF, AND THE GEAR SELECTOR WAS IN THE "PARK" POSITION, THE VEHICLE ROLLED FORWARD (SLIGHTLY DOWNHILL). THE VEHICLE ROLLED APPROXIMATELY 8 INCHES UNTIL THE FRONT TIRES MET WITH THE PARKING CURB. THE EMERGENCY BRAKE HAD NOT BEEN APPLIED AT THE TIME. THE GRADE OF SLOPE WAS APPROXIMATELY 3-6DEGREES. THE REAR HATCH WAS OPEN, AND TWO ADULTS WERE SITTING IN THE BACK WITH THEIR FEET ON THE GROUND WHEN THE VEHICLE ROLLED. IT WAS APPARENT, THAT THE TRANSMISSION "SLIPPED", WHILE IN PARK, WHEN IT SHOULD NOT "SLIP".
Corrective Action:
WHILE THE VEHICLE WAS PARKED, IN A PARKING LOT, TURNED COMPLETELY OFF, AND THE GEAR SELECTOR WAS IN THE "PARK" POSITION, THE VEHICLE ROLLED FORWARD (SLIGHTLY DOWNHILL). THE VEHICLE ROLLED APPROXIMATELY 8 INCHES UNTIL THE FRONT TIRES MET WITH THE PARKING CURB. THE EMERGENCY BRAKE HAD NOT BEEN APPLIED AT THE TIME. THE GRADE OF SLOPE WAS APPROXIMATELY 3-6DEGREES. THE REAR HATCH WAS OPEN, AND TWO ADULTS WERE SITTING IN THE BACK WITH THEIR FEET ON THE GROUND WHEN THE VEHICLE ROLLED. IT WAS APPARENT, THAT THE TRANSMISSION "SLIPPED", WHILE IN PARK, WHEN IT SHOULD NOT "SLIP".
Additional Notes:
WHILE THE VEHICLE WAS PARKED, IN A PARKING LOT, TURNED COMPLETELY OFF, AND THE GEAR SELECTOR WAS IN THE "PARK" POSITION, THE VEHICLE ROLLED FORWARD (SLIGHTLY DOWNHILL). THE VEHICLE ROLLED APPROXIMATELY 8 INCHES UNTIL THE FRONT TIRES MET WITH THE PARKING CURB. THE EMERGENCY BRAKE HAD NOT BEEN APPLIED AT THE TIME. THE GRADE OF SLOPE WAS APPROXIMATELY 3-6DEGREES. THE REAR HATCH WAS OPEN, AND TWO ADULTS WERE SITTING IN THE BACK WITH THEIR FEET ON THE GROUND WHEN THE VEHICLE ROLLED. IT WAS APPARENT, THAT THE TRANSMISSION "SLIPPED", WHILE IN PARK, WHEN IT SHOULD NOT "SLIP".
Mfg Campaign: 11265413
Recall Date: Oct 1, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE RACK AND PINION MOTOR WAS SEIZING. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE RACK AND PINION MOTOR WAS SEIZING. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE RACK AND PINION MOTOR WAS SEIZING. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.
Mfg Campaign: 11259022
Recall Date: Sep 30, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
2016 FORD EXPLORER XLT. ELECTRIC POWER STEERING GEAR FAILURE. HAS 82,000 KMS ON IT. $1900 FOR PART. TOTAL REPAIR QUOTED AT $2700 + TAX IN CANADA.
Corrective Action:
2016 FORD EXPLORER XLT. ELECTRIC POWER STEERING GEAR FAILURE. HAS 82,000 KMS ON IT. $1900 FOR PART. TOTAL REPAIR QUOTED AT $2700 + TAX IN CANADA.
Additional Notes:
2016 FORD EXPLORER XLT. ELECTRIC POWER STEERING GEAR FAILURE. HAS 82,000 KMS ON IT. $1900 FOR PART. TOTAL REPAIR QUOTED AT $2700 + TAX IN CANADA.
Mfg Campaign: 11258810
Recall Date: Sep 29, 2019
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
GAS SMELL OCCUR IN THE CABIN. MAKES ME HEADACHE AND SHICK
Corrective Action:
GAS SMELL OCCUR IN THE CABIN. MAKES ME HEADACHE AND SHICK
Additional Notes:
GAS SMELL OCCUR IN THE CABIN. MAKES ME HEADACHE AND SHICK
Mfg Campaign: 11258578
Recall Date: Sep 27, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHEN MAKING LEFT OR RIGHT TURNS OR SLIGHTLY TURNING THE STEERING WHEEL, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT HAD TO JERK THE STEERING WHEEL IN ORDER FOR IT TO TURN. ON ANOTHER OCCASION, WHILE DRIVING, THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL QUICKLY BECAUSE THE VEHICLE PULLED TO THE LEFT, THE STEERING WHEEL SEIZED, AND THE ENGINE TURNED OFF. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY TO THE CONTACT'S RESIDENCE. THE CONTACT STATED THAT THE VEHICLE DID NOT HAVE POWER STEERING FLUID. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 92,000. *BF *TP
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHEN MAKING LEFT OR RIGHT TURNS OR SLIGHTLY TURNING THE STEERING WHEEL, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT HAD TO JERK THE STEERING WHEEL IN ORDER FOR IT TO TURN. ON ANOTHER OCCASION, WHILE DRIVING, THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL QUICKLY BECAUSE THE VEHICLE PULLED TO THE LEFT, THE STEERING WHEEL SEIZED, AND THE ENGINE TURNED OFF. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY TO THE CONTACT'S RESIDENCE. THE CONTACT STATED THAT THE VEHICLE DID NOT HAVE POWER STEERING FLUID. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 92,000. *BF *TP
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHEN MAKING LEFT OR RIGHT TURNS OR SLIGHTLY TURNING THE STEERING WHEEL, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT HAD TO JERK THE STEERING WHEEL IN ORDER FOR IT TO TURN. ON ANOTHER OCCASION, WHILE DRIVING, THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL QUICKLY BECAUSE THE VEHICLE PULLED TO THE LEFT, THE STEERING WHEEL SEIZED, AND THE ENGINE TURNED OFF. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY TO THE CONTACT'S RESIDENCE. THE CONTACT STATED THAT THE VEHICLE DID NOT HAVE POWER STEERING FLUID. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 92,000. *BF *TP
Mfg Campaign: 11257945
Recall Date: Sep 25, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
MY 2016 EXPLORER JUST REACHED 85,000 MILES WHEN I STARTED TO HEAR A POPPING SOUND FROM THE FRONT END OF MY VEHICLE, WHILE I WAS PARKING, THE NEXT DAY AS I WAS TURNING ONTO A CITY STREET THE STEERING WHEEL LOCKED FOR A SECOND FOLLOWED BY A LOUD POP. I TOOK THE CAR TO SANDERSON FORD DEALERSHIP AND THEY ADVISED ME, MY RACK AND PINION NEEDS REPLACED. ($2,500) REPAIR COST
Corrective Action:
MY 2016 EXPLORER JUST REACHED 85,000 MILES WHEN I STARTED TO HEAR A POPPING SOUND FROM THE FRONT END OF MY VEHICLE, WHILE I WAS PARKING, THE NEXT DAY AS I WAS TURNING ONTO A CITY STREET THE STEERING WHEEL LOCKED FOR A SECOND FOLLOWED BY A LOUD POP. I TOOK THE CAR TO SANDERSON FORD DEALERSHIP AND THEY ADVISED ME, MY RACK AND PINION NEEDS REPLACED. ($2,500) REPAIR COST
Additional Notes:
MY 2016 EXPLORER JUST REACHED 85,000 MILES WHEN I STARTED TO HEAR A POPPING SOUND FROM THE FRONT END OF MY VEHICLE, WHILE I WAS PARKING, THE NEXT DAY AS I WAS TURNING ONTO A CITY STREET THE STEERING WHEEL LOCKED FOR A SECOND FOLLOWED BY A LOUD POP. I TOOK THE CAR TO SANDERSON FORD DEALERSHIP AND THEY ADVISED ME, MY RACK AND PINION NEEDS REPLACED. ($2,500) REPAIR COST
Mfg Campaign: 11258165
Recall Date: Sep 25, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING DOWN A HILL AT 65 MPH, THE VEHICLE STALLED AND THE RPMS INCREASED. THE CONTACT MENTIONED THAT THE GEAR SHIFTED INTO LOW GEAR. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING DOWN A HILL AT 65 MPH, THE VEHICLE STALLED AND THE RPMS INCREASED. THE CONTACT MENTIONED THAT THE GEAR SHIFTED INTO LOW GEAR. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING DOWN A HILL AT 65 MPH, THE VEHICLE STALLED AND THE RPMS INCREASED. THE CONTACT MENTIONED THAT THE GEAR SHIFTED INTO LOW GEAR. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000.
Mfg Campaign: 11257354
Recall Date: Sep 23, 2019
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
THE AIRBAG LIGHT CAME ON. I TOOK THE VEHICLE TO MY LOCAL FORD DEALER. THE COMPUTER CODE REVEALED A FAULT IN THE SRS SYSTEM CAUSING A REAR AIRBAG NOT TO FUNCTION PROPERLY. I WAS INFORMED THAT THIS IS NOT COVERED BY THE SRS WARRANTY AND WOULD HAVE TO PAY $500 FOR THE REPLACEMENT OF A WIRE.
Corrective Action:
THE AIRBAG LIGHT CAME ON. I TOOK THE VEHICLE TO MY LOCAL FORD DEALER. THE COMPUTER CODE REVEALED A FAULT IN THE SRS SYSTEM CAUSING A REAR AIRBAG NOT TO FUNCTION PROPERLY. I WAS INFORMED THAT THIS IS NOT COVERED BY THE SRS WARRANTY AND WOULD HAVE TO PAY $500 FOR THE REPLACEMENT OF A WIRE.
Additional Notes:
THE AIRBAG LIGHT CAME ON. I TOOK THE VEHICLE TO MY LOCAL FORD DEALER. THE COMPUTER CODE REVEALED A FAULT IN THE SRS SYSTEM CAUSING A REAR AIRBAG NOT TO FUNCTION PROPERLY. I WAS INFORMED THAT THIS IS NOT COVERED BY THE SRS WARRANTY AND WOULD HAVE TO PAY $500 FOR THE REPLACEMENT OF A WIRE.
Mfg Campaign: 11257517
Recall Date: Sep 23, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
AT JUST 36,300 MILES THE ELECTRONIC STEERING RACK HAS FAILED. A SIMPLE GOOGLE SEARCH SHOWS NUMEROUS FORD VEHICLES WITH THIS ELECTRONIC STEERING SYSTEM HAVING ISSUES WITH AS MANY OR LESS MILES. OF COURSE IT IS OUT OF THE BUMPER TO BUMPER COVERAGE AT THIS POINT. THE STEERING MECHANISM FELT AS THOUGH IT WAS A MANUAL STEERING SYSTEM WHEN IT FAILED AS I WAS ON MY WAY HOME FROM WORK ON A VERY BUSY HIGHWAY. THE WHEEL DOESN'T RETURN TO CENTER AFTER TURNING AND NEEDS TO BE BROUGHT BACK MANUALLY. I'M GLAD THIS DIDN'T RESULT IN A CRASH BUT EASILY COULD HAVE. FORD SHOULD ISSUE A RECALL BEFORE SOMEONE GETS KILLED. AT A COST OF OVER $2000 DOLLARS FOR THE REPAIR, I HAVEN'T BEEN ABLE TO AFFORD IT AND HAVE HAD TO RELY ON OTHERS TO GET BACK AND FORTH TO WORK.
Corrective Action:
AT JUST 36,300 MILES THE ELECTRONIC STEERING RACK HAS FAILED. A SIMPLE GOOGLE SEARCH SHOWS NUMEROUS FORD VEHICLES WITH THIS ELECTRONIC STEERING SYSTEM HAVING ISSUES WITH AS MANY OR LESS MILES. OF COURSE IT IS OUT OF THE BUMPER TO BUMPER COVERAGE AT THIS POINT. THE STEERING MECHANISM FELT AS THOUGH IT WAS A MANUAL STEERING SYSTEM WHEN IT FAILED AS I WAS ON MY WAY HOME FROM WORK ON A VERY BUSY HIGHWAY. THE WHEEL DOESN'T RETURN TO CENTER AFTER TURNING AND NEEDS TO BE BROUGHT BACK MANUALLY. I'M GLAD THIS DIDN'T RESULT IN A CRASH BUT EASILY COULD HAVE. FORD SHOULD ISSUE A RECALL BEFORE SOMEONE GETS KILLED. AT A COST OF OVER $2000 DOLLARS FOR THE REPAIR, I HAVEN'T BEEN ABLE TO AFFORD IT AND HAVE HAD TO RELY ON OTHERS TO GET BACK AND FORTH TO WORK.
Additional Notes:
AT JUST 36,300 MILES THE ELECTRONIC STEERING RACK HAS FAILED. A SIMPLE GOOGLE SEARCH SHOWS NUMEROUS FORD VEHICLES WITH THIS ELECTRONIC STEERING SYSTEM HAVING ISSUES WITH AS MANY OR LESS MILES. OF COURSE IT IS OUT OF THE BUMPER TO BUMPER COVERAGE AT THIS POINT. THE STEERING MECHANISM FELT AS THOUGH IT WAS A MANUAL STEERING SYSTEM WHEN IT FAILED AS I WAS ON MY WAY HOME FROM WORK ON A VERY BUSY HIGHWAY. THE WHEEL DOESN'T RETURN TO CENTER AFTER TURNING AND NEEDS TO BE BROUGHT BACK MANUALLY. I'M GLAD THIS DIDN'T RESULT IN A CRASH BUT EASILY COULD HAVE. FORD SHOULD ISSUE A RECALL BEFORE SOMEONE GETS KILLED. AT A COST OF OVER $2000 DOLLARS FOR THE REPAIR, I HAVEN'T BEEN ABLE TO AFFORD IT AND HAVE HAD TO RELY ON OTHERS TO GET BACK AND FORTH TO WORK.
Mfg Campaign: 11256742
Recall Date: Sep 19, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE EXHAUST FUMES AND CARBON MONOXIDE ARE PRESENT IN THE VEHICLE'S CABIN WHILE DRIVING. THE CAR WAS SERVICED AT THE FORD DEALER TWICE FOR THIS PROBLEM. FIRST TIME WAS AFTER FORD ISSUED AN OFFICIAL " CUSTOMER SATISFACTION PROGRAM" RELATED TO THIS ISSUE. SINCE I WAS CONSTANTLY DEALING WITH DIZZINESS, NAUSEA, AND OTHER SYMPTOMS CONSISTENT WITH CARBON MONOXIDE POISONING I TOOK THE CAR TO THE DEALER AGAIN. I WAS TOLD THAT THE PREVIOUS "REPAIR" WAS NOT DONE PROPERLY AND NEEDED TO BE CORRECTED. THE "CORRECTION" DID NOT HELP. THE CARBON MONOXIDE METER I KEEP IN THE CAR FREQUENTLY SOUNDS THE ALARM AND SHOWS ELEVATED LEVELS OF CO. THE HIGHEST LEVEL I HAVE SEEN WAS 52 PPM BEFORE OPENING ALL WIDOWS. I HAVE MULTIPLE VIDEO RECORDING OF THE METER READING GOING UP WHILE DRIVING. NOW I'M DRIVING WITH WINDOWS OPENED AND AC OFF TO AVOID GETTING SICK. I CONTACTED THE DEALER, THEY PROMISED TO CONTACT FORD FOR SOME SUGGESTIONS. I MADE MULTIPLE ATTEMPTS TO FOLLOW UP AND EVERY TIME I HEARD THAT FORD DID NOT ANSWER YET.
Corrective Action:
THE EXHAUST FUMES AND CARBON MONOXIDE ARE PRESENT IN THE VEHICLE'S CABIN WHILE DRIVING. THE CAR WAS SERVICED AT THE FORD DEALER TWICE FOR THIS PROBLEM. FIRST TIME WAS AFTER FORD ISSUED AN OFFICIAL " CUSTOMER SATISFACTION PROGRAM" RELATED TO THIS ISSUE. SINCE I WAS CONSTANTLY DEALING WITH DIZZINESS, NAUSEA, AND OTHER SYMPTOMS CONSISTENT WITH CARBON MONOXIDE POISONING I TOOK THE CAR TO THE DEALER AGAIN. I WAS TOLD THAT THE PREVIOUS "REPAIR" WAS NOT DONE PROPERLY AND NEEDED TO BE CORRECTED. THE "CORRECTION" DID NOT HELP. THE CARBON MONOXIDE METER I KEEP IN THE CAR FREQUENTLY SOUNDS THE ALARM AND SHOWS ELEVATED LEVELS OF CO. THE HIGHEST LEVEL I HAVE SEEN WAS 52 PPM BEFORE OPENING ALL WIDOWS. I HAVE MULTIPLE VIDEO RECORDING OF THE METER READING GOING UP WHILE DRIVING. NOW I'M DRIVING WITH WINDOWS OPENED AND AC OFF TO AVOID GETTING SICK. I CONTACTED THE DEALER, THEY PROMISED TO CONTACT FORD FOR SOME SUGGESTIONS. I MADE MULTIPLE ATTEMPTS TO FOLLOW UP AND EVERY TIME I HEARD THAT FORD DID NOT ANSWER YET.
Additional Notes:
THE EXHAUST FUMES AND CARBON MONOXIDE ARE PRESENT IN THE VEHICLE'S CABIN WHILE DRIVING. THE CAR WAS SERVICED AT THE FORD DEALER TWICE FOR THIS PROBLEM. FIRST TIME WAS AFTER FORD ISSUED AN OFFICIAL " CUSTOMER SATISFACTION PROGRAM" RELATED TO THIS ISSUE. SINCE I WAS CONSTANTLY DEALING WITH DIZZINESS, NAUSEA, AND OTHER SYMPTOMS CONSISTENT WITH CARBON MONOXIDE POISONING I TOOK THE CAR TO THE DEALER AGAIN. I WAS TOLD THAT THE PREVIOUS "REPAIR" WAS NOT DONE PROPERLY AND NEEDED TO BE CORRECTED. THE "CORRECTION" DID NOT HELP. THE CARBON MONOXIDE METER I KEEP IN THE CAR FREQUENTLY SOUNDS THE ALARM AND SHOWS ELEVATED LEVELS OF CO. THE HIGHEST LEVEL I HAVE SEEN WAS 52 PPM BEFORE OPENING ALL WIDOWS. I HAVE MULTIPLE VIDEO RECORDING OF THE METER READING GOING UP WHILE DRIVING. NOW I'M DRIVING WITH WINDOWS OPENED AND AC OFF TO AVOID GETTING SICK. I CONTACTED THE DEALER, THEY PROMISED TO CONTACT FORD FOR SOME SUGGESTIONS. I MADE MULTIPLE ATTEMPTS TO FOLLOW UP AND EVERY TIME I HEARD THAT FORD DID NOT ANSWER YET.
Mfg Campaign: 11256347
Recall Date: Sep 18, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
TRAVELING SOUTH ON HWY65 IN ALABAMA, WE STOPPED AT A REST STOP. WHEN WE STARTED THE EXPLORER BACK UP, THE POWER STEERING ASSIST FAULT ERROR MESSAGE CAME ON AND WE DID NOT HAVE POWER STEERING AT ALL. WE DROVE TO ANOTHER EXIT AND TURNED OFF THE EXPLORER AND THE ERROR MESSAGE WAS GONE AND WE HAD POWER STEERING BACK. WE TRAVELED BACK HOME AND I CALL MY LOCAL FORD DEALER FOR AN APPOINTMENT. I WAS JUST INFORMED THAT I NEED A NEW ELECTRONIC STEERING GEAR AT $2500. MY 2016 EXPLORER HAS ABOUT 47,000 MILES. THIS IS UNACCEPTABLE TO HAVE A POWER STEERING ISSUE ON AN EXPLORER WITH LOW MILEAGE. I BELIEVE THIS IS AN ON-GOING PROBLEM WITH FORD AND THE EARLIER RECALLS OF THIS SAME ISSUE WITH EXPLORERS. ACCIDENTS ARE GOING TO HAPPEN, WHICH WILL BE TRAGIC KNOWING FORD COULD RECALL AND REPAIR THIS ISSUE BEFORE SOMEONE IS KILLED WHEN THEIR POWER STEERING JUST GOES OUT!
Corrective Action:
TRAVELING SOUTH ON HWY65 IN ALABAMA, WE STOPPED AT A REST STOP. WHEN WE STARTED THE EXPLORER BACK UP, THE POWER STEERING ASSIST FAULT ERROR MESSAGE CAME ON AND WE DID NOT HAVE POWER STEERING AT ALL. WE DROVE TO ANOTHER EXIT AND TURNED OFF THE EXPLORER AND THE ERROR MESSAGE WAS GONE AND WE HAD POWER STEERING BACK. WE TRAVELED BACK HOME AND I CALL MY LOCAL FORD DEALER FOR AN APPOINTMENT. I WAS JUST INFORMED THAT I NEED A NEW ELECTRONIC STEERING GEAR AT $2500. MY 2016 EXPLORER HAS ABOUT 47,000 MILES. THIS IS UNACCEPTABLE TO HAVE A POWER STEERING ISSUE ON AN EXPLORER WITH LOW MILEAGE. I BELIEVE THIS IS AN ON-GOING PROBLEM WITH FORD AND THE EARLIER RECALLS OF THIS SAME ISSUE WITH EXPLORERS. ACCIDENTS ARE GOING TO HAPPEN, WHICH WILL BE TRAGIC KNOWING FORD COULD RECALL AND REPAIR THIS ISSUE BEFORE SOMEONE IS KILLED WHEN THEIR POWER STEERING JUST GOES OUT!
Additional Notes:
TRAVELING SOUTH ON HWY65 IN ALABAMA, WE STOPPED AT A REST STOP. WHEN WE STARTED THE EXPLORER BACK UP, THE POWER STEERING ASSIST FAULT ERROR MESSAGE CAME ON AND WE DID NOT HAVE POWER STEERING AT ALL. WE DROVE TO ANOTHER EXIT AND TURNED OFF THE EXPLORER AND THE ERROR MESSAGE WAS GONE AND WE HAD POWER STEERING BACK. WE TRAVELED BACK HOME AND I CALL MY LOCAL FORD DEALER FOR AN APPOINTMENT. I WAS JUST INFORMED THAT I NEED A NEW ELECTRONIC STEERING GEAR AT $2500. MY 2016 EXPLORER HAS ABOUT 47,000 MILES. THIS IS UNACCEPTABLE TO HAVE A POWER STEERING ISSUE ON AN EXPLORER WITH LOW MILEAGE. I BELIEVE THIS IS AN ON-GOING PROBLEM WITH FORD AND THE EARLIER RECALLS OF THIS SAME ISSUE WITH EXPLORERS. ACCIDENTS ARE GOING TO HAPPEN, WHICH WILL BE TRAGIC KNOWING FORD COULD RECALL AND REPAIR THIS ISSUE BEFORE SOMEONE IS KILLED WHEN THEIR POWER STEERING JUST GOES OUT!
Mfg Campaign: 11256478
Recall Date: Sep 18, 2019
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
FUME SMELL COMING FROM VEHICLE WHILE MOVING, CAN SMELL BOTH INSIDE AND OUTSIDE OF CAR! SEEMS LIKE SMELL IS MORE IN FRONT OF CAR THEN IN BACK ONCE CAR IS PARKED AND I GET OUT OF CAR. I AM FEELING VERY UNWELL WHILE DRIVING; NAUSEA, DIZZINESS, STINGY EYES AND BLURRY VISION. IT IS HAPPENING REGARDLESS OF THE HEATING/AIR BEING ON/OFF. I HAVE FOR DAYS NEEDED TO DRIVE WITH ALL WINDOWS DOWN. MY CHILDREN FEEL SICK AS WELL. MY HUSBAND CAN SMELL IT, BUT THIS FAR HAS NOT BEEN FEELING SICK FROM IT. THIS HAPPENS NO MATTER IF I AM DRIVING CITY/HIGHWAY/STATIONARY/IN MOTION, ALL THE TIME. WE HAVE BEEN FEELING SICK FOR A WHILE BUT THE SMELL IS WITHIN THE LAST WEEK.
Corrective Action:
FUME SMELL COMING FROM VEHICLE WHILE MOVING, CAN SMELL BOTH INSIDE AND OUTSIDE OF CAR! SEEMS LIKE SMELL IS MORE IN FRONT OF CAR THEN IN BACK ONCE CAR IS PARKED AND I GET OUT OF CAR. I AM FEELING VERY UNWELL WHILE DRIVING; NAUSEA, DIZZINESS, STINGY EYES AND BLURRY VISION. IT IS HAPPENING REGARDLESS OF THE HEATING/AIR BEING ON/OFF. I HAVE FOR DAYS NEEDED TO DRIVE WITH ALL WINDOWS DOWN. MY CHILDREN FEEL SICK AS WELL. MY HUSBAND CAN SMELL IT, BUT THIS FAR HAS NOT BEEN FEELING SICK FROM IT. THIS HAPPENS NO MATTER IF I AM DRIVING CITY/HIGHWAY/STATIONARY/IN MOTION, ALL THE TIME. WE HAVE BEEN FEELING SICK FOR A WHILE BUT THE SMELL IS WITHIN THE LAST WEEK.
Additional Notes:
FUME SMELL COMING FROM VEHICLE WHILE MOVING, CAN SMELL BOTH INSIDE AND OUTSIDE OF CAR! SEEMS LIKE SMELL IS MORE IN FRONT OF CAR THEN IN BACK ONCE CAR IS PARKED AND I GET OUT OF CAR. I AM FEELING VERY UNWELL WHILE DRIVING; NAUSEA, DIZZINESS, STINGY EYES AND BLURRY VISION. IT IS HAPPENING REGARDLESS OF THE HEATING/AIR BEING ON/OFF. I HAVE FOR DAYS NEEDED TO DRIVE WITH ALL WINDOWS DOWN. MY CHILDREN FEEL SICK AS WELL. MY HUSBAND CAN SMELL IT, BUT THIS FAR HAS NOT BEEN FEELING SICK FROM IT. THIS HAPPENS NO MATTER IF I AM DRIVING CITY/HIGHWAY/STATIONARY/IN MOTION, ALL THE TIME. WE HAVE BEEN FEELING SICK FOR A WHILE BUT THE SMELL IS WITHIN THE LAST WEEK.
Mfg Campaign: 11255797
Recall Date: Sep 16, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
2016 FORD EXPLORER XLT, 86000 MILES. STEERING STICKING WHILE TURNING LEFT/RIGHT WHILE TRAVELING AT ALL SPEEDS. THERE IS ALSO A POPPING NOISE WHEN TURNING RIGHT AT LOW SPEEDS. AFTER INVESTIGATION I HAVE FOUND THE IS A RACK & PINION PROBLEM THAT FORD REFUSES TO RECALL. MANY INSTANCES OF STEERING WHEELS LOCKING WHILE DRIVING WHICH COULD POTENTIALLY BE FATAL. REPAIR COSTS FOR REPLACEMENT ARE $2000-$3000. THIS SHOULD NOT HAPPEN ON A 3 YEAR OLD VEHICLE, AND DEFINITELY NOT TO AMOUNT OF VEHICLES THAT ARE SHOWING THE SAME ISSUE. CONSUMER SAFETY IS DEFINITELY NOT BEING TAKEN INTO CONSIDERATION FOR THIS DEFECT. IT APPEARS MONEY IS THE DRIVING FORCE FOR NOT RECALLING THIS ISSUE BY FORD.
Corrective Action:
2016 FORD EXPLORER XLT, 86000 MILES. STEERING STICKING WHILE TURNING LEFT/RIGHT WHILE TRAVELING AT ALL SPEEDS. THERE IS ALSO A POPPING NOISE WHEN TURNING RIGHT AT LOW SPEEDS. AFTER INVESTIGATION I HAVE FOUND THE IS A RACK & PINION PROBLEM THAT FORD REFUSES TO RECALL. MANY INSTANCES OF STEERING WHEELS LOCKING WHILE DRIVING WHICH COULD POTENTIALLY BE FATAL. REPAIR COSTS FOR REPLACEMENT ARE $2000-$3000. THIS SHOULD NOT HAPPEN ON A 3 YEAR OLD VEHICLE, AND DEFINITELY NOT TO AMOUNT OF VEHICLES THAT ARE SHOWING THE SAME ISSUE. CONSUMER SAFETY IS DEFINITELY NOT BEING TAKEN INTO CONSIDERATION FOR THIS DEFECT. IT APPEARS MONEY IS THE DRIVING FORCE FOR NOT RECALLING THIS ISSUE BY FORD.
Additional Notes:
2016 FORD EXPLORER XLT, 86000 MILES. STEERING STICKING WHILE TURNING LEFT/RIGHT WHILE TRAVELING AT ALL SPEEDS. THERE IS ALSO A POPPING NOISE WHEN TURNING RIGHT AT LOW SPEEDS. AFTER INVESTIGATION I HAVE FOUND THE IS A RACK & PINION PROBLEM THAT FORD REFUSES TO RECALL. MANY INSTANCES OF STEERING WHEELS LOCKING WHILE DRIVING WHICH COULD POTENTIALLY BE FATAL. REPAIR COSTS FOR REPLACEMENT ARE $2000-$3000. THIS SHOULD NOT HAPPEN ON A 3 YEAR OLD VEHICLE, AND DEFINITELY NOT TO AMOUNT OF VEHICLES THAT ARE SHOWING THE SAME ISSUE. CONSUMER SAFETY IS DEFINITELY NOT BEING TAKEN INTO CONSIDERATION FOR THIS DEFECT. IT APPEARS MONEY IS THE DRIVING FORCE FOR NOT RECALLING THIS ISSUE BY FORD.
Mfg Campaign: 11255899
Recall Date: Sep 16, 2019
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). BIG STAR FORD (17717 S FWY, PEARLAND, TX 77578, 713-960-9800) WAS CONTACTED AND STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). BIG STAR FORD (17717 S FWY, PEARLAND, TX 77578, 713-960-9800) WAS CONTACTED AND STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). BIG STAR FORD (17717 S FWY, PEARLAND, TX 77578, 713-960-9800) WAS CONTACTED AND STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11255111
Recall Date: Sep 12, 2019
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