Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-pillar trim had detached and was flapping against the window while driving. Additionally, the contact stated that the driver's side windshield exterior A-pillar trim was fractured. The vehicle was taken to the dealer, where the vehicle was inspected, and the contact was advised to keep applying tape to the trim. The dealer informed the contact that the parts were ordered. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-pillar trim had detached and was flapping against the window while driving. Additionally, the contact stated that the driver's side windshield exterior A-pillar trim was fractured. The vehicle was taken to the dealer, where the vehicle was inspected, and the contact was advised to keep applying tape to the trim. The dealer informed the contact that the parts were ordered. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-pillar trim had detached and was flapping against the window while driving. Additionally, the contact stated that the driver's side windshield exterior A-pillar trim was fractured. The vehicle was taken to the dealer, where the vehicle was inspected, and the contact was advised to keep applying tape to the trim. The dealer informed the contact that the parts were ordered. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
Mfg Campaign: 11655522
Recall Date: Apr 18, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11655172
Recall Date: Apr 17, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that the front driver's side and rear driver's side doors exterior upper molding was detaching. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 62,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that the front driver's side and rear driver's side doors exterior upper molding was detaching. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 62,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that the front driver's side and rear driver's side doors exterior upper molding was detaching. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 62,000.
Mfg Campaign: 11654929
Recall Date: Apr 16, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11654067
Recall Date: Apr 11, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger’s side exterior A-pillar trim had detached from the window and flown off into traffic. On another occasion while driving at an undisclosed speed, the contact observed a vibrating sound coming from the passenger’s side windshield. The contact stated that the A-pillar trim was loose. The contact used tape to secure the trim. The vehicle was taken to a dealer, where it was discovered that there was a recall associated with the vehicle and that parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 93,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger’s side exterior A-pillar trim had detached from the window and flown off into traffic. On another occasion while driving at an undisclosed speed, the contact observed a vibrating sound coming from the passenger’s side windshield. The contact stated that the A-pillar trim was loose. The contact used tape to secure the trim. The vehicle was taken to a dealer, where it was discovered that there was a recall associated with the vehicle and that parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 93,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger’s side exterior A-pillar trim had detached from the window and flown off into traffic. On another occasion while driving at an undisclosed speed, the contact observed a vibrating sound coming from the passenger’s side windshield. The contact stated that the A-pillar trim was loose. The contact used tape to secure the trim. The vehicle was taken to a dealer, where it was discovered that there was a recall associated with the vehicle and that parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 93,000.
Mfg Campaign: 11653889
Recall Date: Apr 10, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that water had entered the vehicle, and the inside of the windshield was freezing. There was an abnormal sound coming from the vehicle. The contact stated that the defrosted was inoperable. Additionally, the TPMS warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer, who blew out the tubes and replaced the water pump. The vehicle was repaired, but the failure recurred. The contact stated that after a rainstorm, water entered the vehicle from the sunroof. The vehicle was taken back to the dealer, where it was diagnosed that the sunroof track needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer referred the contact to the NHTSA Hotline. The approximate failure mileage was 77,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that water had entered the vehicle, and the inside of the windshield was freezing. There was an abnormal sound coming from the vehicle. The contact stated that the defrosted was inoperable. Additionally, the TPMS warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer, who blew out the tubes and replaced the water pump. The vehicle was repaired, but the failure recurred. The contact stated that after a rainstorm, water entered the vehicle from the sunroof. The vehicle was taken back to the dealer, where it was diagnosed that the sunroof track needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer referred the contact to the NHTSA Hotline. The approximate failure mileage was 77,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that water had entered the vehicle, and the inside of the windshield was freezing. There was an abnormal sound coming from the vehicle. The contact stated that the defrosted was inoperable. Additionally, the TPMS warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer, who blew out the tubes and replaced the water pump. The vehicle was repaired, but the failure recurred. The contact stated that after a rainstorm, water entered the vehicle from the sunroof. The vehicle was taken back to the dealer, where it was diagnosed that the sunroof track needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer referred the contact to the NHTSA Hotline. The approximate failure mileage was 77,000. VIN tool confirms parts not available.
Mfg Campaign: 11653932
Recall Date: Apr 10, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that water had entered the vehicle, and the inside of the windshield was freezing. There was an abnormal sound coming from the vehicle. The contact stated that the defrosted was inoperable. Additionally, the TPMS warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer, who blew out the tubes and replaced the water pump. The vehicle was repaired, but the failure recurred. The contact stated that after a rainstorm, water entered the vehicle from the sunroof. The vehicle was taken back to the dealer, where it was diagnosed that the sunroof track needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer referred the contact to the NHTSA Hotline. The approximate failure mileage was 77,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that water had entered the vehicle, and the inside of the windshield was freezing. There was an abnormal sound coming from the vehicle. The contact stated that the defrosted was inoperable. Additionally, the TPMS warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer, who blew out the tubes and replaced the water pump. The vehicle was repaired, but the failure recurred. The contact stated that after a rainstorm, water entered the vehicle from the sunroof. The vehicle was taken back to the dealer, where it was diagnosed that the sunroof track needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer referred the contact to the NHTSA Hotline. The approximate failure mileage was 77,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that water had entered the vehicle, and the inside of the windshield was freezing. There was an abnormal sound coming from the vehicle. The contact stated that the defrosted was inoperable. Additionally, the TPMS warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer, who blew out the tubes and replaced the water pump. The vehicle was repaired, but the failure recurred. The contact stated that after a rainstorm, water entered the vehicle from the sunroof. The vehicle was taken back to the dealer, where it was diagnosed that the sunroof track needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer referred the contact to the NHTSA Hotline. The approximate failure mileage was 77,000. VIN tool confirms parts not available.
Mfg Campaign: 11653932
Recall Date: Apr 10, 2025
Ford Motor Company
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that water had entered the vehicle, and the inside of the windshield was freezing. There was an abnormal sound coming from the vehicle. The contact stated that the defrosted was inoperable. Additionally, the TPMS warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer, who blew out the tubes and replaced the water pump. The vehicle was repaired, but the failure recurred. The contact stated that after a rainstorm, water entered the vehicle from the sunroof. The vehicle was taken back to the dealer, where it was diagnosed that the sunroof track needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer referred the contact to the NHTSA Hotline. The approximate failure mileage was 77,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that water had entered the vehicle, and the inside of the windshield was freezing. There was an abnormal sound coming from the vehicle. The contact stated that the defrosted was inoperable. Additionally, the TPMS warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer, who blew out the tubes and replaced the water pump. The vehicle was repaired, but the failure recurred. The contact stated that after a rainstorm, water entered the vehicle from the sunroof. The vehicle was taken back to the dealer, where it was diagnosed that the sunroof track needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer referred the contact to the NHTSA Hotline. The approximate failure mileage was 77,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that water had entered the vehicle, and the inside of the windshield was freezing. There was an abnormal sound coming from the vehicle. The contact stated that the defrosted was inoperable. Additionally, the TPMS warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer, who blew out the tubes and replaced the water pump. The vehicle was repaired, but the failure recurred. The contact stated that after a rainstorm, water entered the vehicle from the sunroof. The vehicle was taken back to the dealer, where it was diagnosed that the sunroof track needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer referred the contact to the NHTSA Hotline. The approximate failure mileage was 77,000. VIN tool confirms parts not available.
Mfg Campaign: 11653932
Recall Date: Apr 10, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that while attempting to reverse, the accelerator pedal was depressed; however, the vehicle hesitated while responding. The contact stated that after several attempts to depress the accelerator pedal, the vehicle responded as intended. The contact stated that a dealer was not contacted. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The contact related the failure to NHTSA Campaign Number: 20V692000 (POWER TRAIN); however, the VIN was not included in the recall. The approximate failure mileage was 168,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that while attempting to reverse, the accelerator pedal was depressed; however, the vehicle hesitated while responding. The contact stated that after several attempts to depress the accelerator pedal, the vehicle responded as intended. The contact stated that a dealer was not contacted. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The contact related the failure to NHTSA Campaign Number: 20V692000 (POWER TRAIN); however, the VIN was not included in the recall. The approximate failure mileage was 168,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that while attempting to reverse, the accelerator pedal was depressed; however, the vehicle hesitated while responding. The contact stated that after several attempts to depress the accelerator pedal, the vehicle responded as intended. The contact stated that a dealer was not contacted. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The contact related the failure to NHTSA Campaign Number: 20V692000 (POWER TRAIN); however, the VIN was not included in the recall. The approximate failure mileage was 168,000.
Mfg Campaign: 11653751
Recall Date: Apr 9, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transfer case replacement. Open recall on 2016 4x2 ford explorera for faulty transfer case but not recalled on 4x4 models. This is BS as the transfer case used for both models are the exact same. Should be covered under already open recall for transfer case.
Corrective Action:
Transfer case replacement. Open recall on 2016 4x2 ford explorera for faulty transfer case but not recalled on 4x4 models. This is BS as the transfer case used for both models are the exact same. Should be covered under already open recall for transfer case.
Additional Notes:
Transfer case replacement. Open recall on 2016 4x2 ford explorera for faulty transfer case but not recalled on 4x4 models. This is BS as the transfer case used for both models are the exact same. Should be covered under already open recall for transfer case.
Mfg Campaign: 11653503
Recall Date: Apr 8, 2025
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My SUV is leaking water every time it rains ( I live in Toledo so alot ) under the floor mats and down from the drivers side pillar area? I was told by Ford it was a recal for the A - pillars? I have the recal # 24s02 . This was inspected at Yark Ford in Toledo where I bought the car , technically Yark Jeep same owner. I have a case #[XXX] with Ford Customer service because they said they dont know when the parts will be made? Meanwhile I get to drive around in water i guess. Ford has done a customer courtesy for others issue unresolvable such as pay fair market value plus a 15% premium for the replacement of the vehicle . I am a Ford guy I want to buy another Ford that does not leak , sick of sitting in water. NHTSA # 24V031 Please help me out with thi situation it is for sure not safe safe to drive around when its raining , plus it just seems to be unresaonable I have to be rained on inside my car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My SUV is leaking water every time it rains ( I live in Toledo so alot ) under the floor mats and down from the drivers side pillar area? I was told by Ford it was a recal for the A - pillars? I have the recal # 24s02 . This was inspected at Yark Ford in Toledo where I bought the car , technically Yark Jeep same owner. I have a case #[XXX] with Ford Customer service because they said they dont know when the parts will be made? Meanwhile I get to drive around in water i guess. Ford has done a customer courtesy for others issue unresolvable such as pay fair market value plus a 15% premium for the replacement of the vehicle . I am a Ford guy I want to buy another Ford that does not leak , sick of sitting in water. NHTSA # 24V031 Please help me out with thi situation it is for sure not safe safe to drive around when its raining , plus it just seems to be unresaonable I have to be rained on inside my car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My SUV is leaking water every time it rains ( I live in Toledo so alot ) under the floor mats and down from the drivers side pillar area? I was told by Ford it was a recal for the A - pillars? I have the recal # 24s02 . This was inspected at Yark Ford in Toledo where I bought the car , technically Yark Jeep same owner. I have a case #[XXX] with Ford Customer service because they said they dont know when the parts will be made? Meanwhile I get to drive around in water i guess. Ford has done a customer courtesy for others issue unresolvable such as pay fair market value plus a 15% premium for the replacement of the vehicle . I am a Ford guy I want to buy another Ford that does not leak , sick of sitting in water. NHTSA # 24V031 Please help me out with thi situation it is for sure not safe safe to drive around when its raining , plus it just seems to be unresaonable I have to be rained on inside my car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11653219
Recall Date: Apr 7, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine stalls out when accelerating, coolant is leaking into the motor. Got it checked out my mechanic, needs new engine due to improper manufacturing issue
Corrective Action:
Engine stalls out when accelerating, coolant is leaking into the motor. Got it checked out my mechanic, needs new engine due to improper manufacturing issue
Additional Notes:
Engine stalls out when accelerating, coolant is leaking into the motor. Got it checked out my mechanic, needs new engine due to improper manufacturing issue
Mfg Campaign: 11653015
Recall Date: Apr 6, 2025
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. No warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 144,337.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. No warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 144,337.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. No warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 144,337.
Mfg Campaign: 11652478
Recall Date: Apr 3, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the repair was not yet available. The contact stated while driving 20 MPH and pulling into the line of a car wash, the contact noticed that a windshield exterior A-Pillar trim had separated from the vehicle. The contact informed the car wash manager and made a report of the issue. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but the manufacturer was unable to provide an anticipated date for part availability. The failure mileage was 100,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the repair was not yet available. The contact stated while driving 20 MPH and pulling into the line of a car wash, the contact noticed that a windshield exterior A-Pillar trim had separated from the vehicle. The contact informed the car wash manager and made a report of the issue. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but the manufacturer was unable to provide an anticipated date for part availability. The failure mileage was 100,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the repair was not yet available. The contact stated while driving 20 MPH and pulling into the line of a car wash, the contact noticed that a windshield exterior A-Pillar trim had separated from the vehicle. The contact informed the car wash manager and made a report of the issue. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but the manufacturer was unable to provide an anticipated date for part availability. The failure mileage was 100,000. VIN tool confirms parts not available.
Mfg Campaign: 11652140
Recall Date: Apr 1, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I have already filed a complaint about the transmission issues of my vehicle a few months ago. Ford will not take credit and help me so we had to keep driving it. Hard shifting, slipping, losing reverse, losing power and jerking into gear. Now not only has it nearly killed us twice when we went to pull into traffic, it has jerked into gear and locked up throwing the car into a guardrail and causing an accident while my fiancée was driving it. I reported it was unsafe and no one did anything, now I have a wreck vehicle, fighting with insurance about the safety of it and it’s sitting at a body shop. We are all afraid to drive it. It nearly killed my family and no one cared to help us. Plus we have no vehicle to drive now. Thank you FORD for nearly killing my family and making us feel unimportant in every way possible. Plus NHTSA did nothing when I filed my first complaint!
Corrective Action:
I have already filed a complaint about the transmission issues of my vehicle a few months ago. Ford will not take credit and help me so we had to keep driving it. Hard shifting, slipping, losing reverse, losing power and jerking into gear. Now not only has it nearly killed us twice when we went to pull into traffic, it has jerked into gear and locked up throwing the car into a guardrail and causing an accident while my fiancée was driving it. I reported it was unsafe and no one did anything, now I have a wreck vehicle, fighting with insurance about the safety of it and it’s sitting at a body shop. We are all afraid to drive it. It nearly killed my family and no one cared to help us. Plus we have no vehicle to drive now. Thank you FORD for nearly killing my family and making us feel unimportant in every way possible. Plus NHTSA did nothing when I filed my first complaint!
Additional Notes:
I have already filed a complaint about the transmission issues of my vehicle a few months ago. Ford will not take credit and help me so we had to keep driving it. Hard shifting, slipping, losing reverse, losing power and jerking into gear. Now not only has it nearly killed us twice when we went to pull into traffic, it has jerked into gear and locked up throwing the car into a guardrail and causing an accident while my fiancée was driving it. I reported it was unsafe and no one did anything, now I have a wreck vehicle, fighting with insurance about the safety of it and it’s sitting at a body shop. We are all afraid to drive it. It nearly killed my family and no one cared to help us. Plus we have no vehicle to drive now. Thank you FORD for nearly killing my family and making us feel unimportant in every way possible. Plus NHTSA did nothing when I filed my first complaint!
Mfg Campaign: 11651547
Recall Date: Mar 30, 2025
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
Driver seat moves all the way forward on its own and the side view mirror moves out of range. This has happened while in the seat and car running. It happens intermittently. It scares the heck out of you and pushes you all the way into the steering wheel which makes it impossible to steer. You have to be quick in order to stop it and because it startles you when it happens the reaction time is not immediate. Very scary indeed!
Corrective Action:
Driver seat moves all the way forward on its own and the side view mirror moves out of range. This has happened while in the seat and car running. It happens intermittently. It scares the heck out of you and pushes you all the way into the steering wheel which makes it impossible to steer. You have to be quick in order to stop it and because it startles you when it happens the reaction time is not immediate. Very scary indeed!
Additional Notes:
Driver seat moves all the way forward on its own and the side view mirror moves out of range. This has happened while in the seat and car running. It happens intermittently. It scares the heck out of you and pushes you all the way into the steering wheel which makes it impossible to steer. You have to be quick in order to stop it and because it startles you when it happens the reaction time is not immediate. Very scary indeed!
Mfg Campaign: 11651232
Recall Date: Mar 28, 2025
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Driver seat moves all the way forward on its own and the side view mirror moves out of range. This has happened while in the seat and car running. It happens intermittently. It scares the heck out of you and pushes you all the way into the steering wheel which makes it impossible to steer. You have to be quick in order to stop it and because it startles you when it happens the reaction time is not immediate. Very scary indeed!
Corrective Action:
Driver seat moves all the way forward on its own and the side view mirror moves out of range. This has happened while in the seat and car running. It happens intermittently. It scares the heck out of you and pushes you all the way into the steering wheel which makes it impossible to steer. You have to be quick in order to stop it and because it startles you when it happens the reaction time is not immediate. Very scary indeed!
Additional Notes:
Driver seat moves all the way forward on its own and the side view mirror moves out of range. This has happened while in the seat and car running. It happens intermittently. It scares the heck out of you and pushes you all the way into the steering wheel which makes it impossible to steer. You have to be quick in order to stop it and because it startles you when it happens the reaction time is not immediate. Very scary indeed!
Mfg Campaign: 11651232
Recall Date: Mar 28, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Water pump
Corrective Action:
Water pump
Additional Notes:
Water pump
Mfg Campaign: 11651128
Recall Date: Mar 27, 2025
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Water pump
Corrective Action:
Water pump
Additional Notes:
Water pump
Mfg Campaign: 11651128
Recall Date: Mar 27, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 70 MPH, the passenger’s side A-Pillar trim was ejected from the vehicle. The vehicle was not repaired. The local dealer was contacted. The failure mileage was 80,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 70 MPH, the passenger’s side A-Pillar trim was ejected from the vehicle. The vehicle was not repaired. The local dealer was contacted. The failure mileage was 80,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 70 MPH, the passenger’s side A-Pillar trim was ejected from the vehicle. The vehicle was not repaired. The local dealer was contacted. The failure mileage was 80,000. VIN tool confirms parts not available.
Mfg Campaign: 11650745
Recall Date: Mar 26, 2025
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