Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11677453
Recall Date: Jul 31, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the both the A-pillar and B-pillar trims on both sides of the vehicle had started to detach. The contact stated that the driver side trims have the most damage and are the closest to fully detaching from the vehicle. Additionally, the contact stated that wind could be heard blowing through the pillars while driving at a high rates of speed. The manufacturer was made aware of the issue. The failure mileage was approximately 85,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the both the A-pillar and B-pillar trims on both sides of the vehicle had started to detach. The contact stated that the driver side trims have the most damage and are the closest to fully detaching from the vehicle. Additionally, the contact stated that wind could be heard blowing through the pillars while driving at a high rates of speed. The manufacturer was made aware of the issue. The failure mileage was approximately 85,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the both the A-pillar and B-pillar trims on both sides of the vehicle had started to detach. The contact stated that the driver side trims have the most damage and are the closest to fully detaching from the vehicle. Additionally, the contact stated that wind could be heard blowing through the pillars while driving at a high rates of speed. The manufacturer was made aware of the issue. The failure mileage was approximately 85,000. VIN tool confirms parts not available.
Mfg Campaign: 11677548
Recall Date: Jul 31, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
intermittened starting problems, vechile wont start, clicks, then starts and power train light comes on. Waiting at a red light, press the gas and the car does not go, also when speeding up transmission slips.
Corrective Action:
intermittened starting problems, vechile wont start, clicks, then starts and power train light comes on. Waiting at a red light, press the gas and the car does not go, also when speeding up transmission slips.
Additional Notes:
intermittened starting problems, vechile wont start, clicks, then starts and power train light comes on. Waiting at a red light, press the gas and the car does not go, also when speeding up transmission slips.
Mfg Campaign: 11677550
Recall Date: Jul 31, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
intermittened starting problems, vechile wont start, clicks, then starts and power train light comes on. Waiting at a red light, press the gas and the car does not go, also when speeding up transmission slips.
Corrective Action:
intermittened starting problems, vechile wont start, clicks, then starts and power train light comes on. Waiting at a red light, press the gas and the car does not go, also when speeding up transmission slips.
Additional Notes:
intermittened starting problems, vechile wont start, clicks, then starts and power train light comes on. Waiting at a red light, press the gas and the car does not go, also when speeding up transmission slips.
Mfg Campaign: 11677550
Recall Date: Jul 31, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
intermittened starting problems, vechile wont start, clicks, then starts and power train light comes on. Waiting at a red light, press the gas and the car does not go, also when speeding up transmission slips.
Corrective Action:
intermittened starting problems, vechile wont start, clicks, then starts and power train light comes on. Waiting at a red light, press the gas and the car does not go, also when speeding up transmission slips.
Additional Notes:
intermittened starting problems, vechile wont start, clicks, then starts and power train light comes on. Waiting at a red light, press the gas and the car does not go, also when speeding up transmission slips.
Mfg Campaign: 11677550
Recall Date: Jul 31, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Numbers: 24V031000(Structure) and 25V347000(Structure); however, the parts to do the recalls repairs were not yet available. The contact stated that an unknown windshield exterior A-pillar trim had detached, and the contact had glued the trim to the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Numbers: 24V031000(Structure) and 25V347000(Structure); however, the parts to do the recalls repairs were not yet available. The contact stated that an unknown windshield exterior A-pillar trim had detached, and the contact had glued the trim to the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Numbers: 24V031000(Structure) and 25V347000(Structure); however, the parts to do the recalls repairs were not yet available. The contact stated that an unknown windshield exterior A-pillar trim had detached, and the contact had glued the trim to the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Mfg Campaign: 11677182
Recall Date: Jul 30, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the front driver’s and passenger’s side door B-pillar trims had started to detach. The contact stated that the windshield trim was detaching from around the windshield. Additionally, the A-pillar trim had fully detached from the A-pillar. The dealer was not contacted. The manufacturer was made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the front driver’s and passenger’s side door B-pillar trims had started to detach. The contact stated that the windshield trim was detaching from around the windshield. Additionally, the A-pillar trim had fully detached from the A-pillar. The dealer was not contacted. The manufacturer was made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the front driver’s and passenger’s side door B-pillar trims had started to detach. The contact stated that the windshield trim was detaching from around the windshield. Additionally, the A-pillar trim had fully detached from the A-pillar. The dealer was not contacted. The manufacturer was made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.
Mfg Campaign: 11676905
Recall Date: Jul 29, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle hesitated while depressing the accelerator pedal without warning. The vehicle was taken to a dealer where the mechanic discovered an oil leak coming from the engine. The contact was informed that the vehicle was not under warranty and the contact was referred to the manufacturer. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling). The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 98,403.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle hesitated while depressing the accelerator pedal without warning. The vehicle was taken to a dealer where the mechanic discovered an oil leak coming from the engine. The contact was informed that the vehicle was not under warranty and the contact was referred to the manufacturer. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling). The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 98,403.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle hesitated while depressing the accelerator pedal without warning. The vehicle was taken to a dealer where the mechanic discovered an oil leak coming from the engine. The contact was informed that the vehicle was not under warranty and the contact was referred to the manufacturer. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling). The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 98,403.
Mfg Campaign: 11676620
Recall Date: Jul 28, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The windshield trim is unattaching piece by piece. There is been a recall issued in January 2024. The dealership still does not have parts to make the repair over a year later. Manufacturer Recall Number24S02 NHTSA Recall Number24V031 Recall StatusRecall Incomplete, remedy not yet available
Corrective Action:
The windshield trim is unattaching piece by piece. There is been a recall issued in January 2024. The dealership still does not have parts to make the repair over a year later. Manufacturer Recall Number24S02 NHTSA Recall Number24V031 Recall StatusRecall Incomplete, remedy not yet available
Additional Notes:
The windshield trim is unattaching piece by piece. There is been a recall issued in January 2024. The dealership still does not have parts to make the repair over a year later. Manufacturer Recall Number24S02 NHTSA Recall Number24V031 Recall StatusRecall Incomplete, remedy not yet available
Mfg Campaign: 11676659
Recall Date: Jul 28, 2025
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
This recall has been out for over a year and a half and I still do not have parts. It is LOUD in my car. At what point, can I get it fixed myself and charge it back to ford? thank you
Corrective Action:
This recall has been out for over a year and a half and I still do not have parts. It is LOUD in my car. At what point, can I get it fixed myself and charge it back to ford? thank you
Additional Notes:
This recall has been out for over a year and a half and I still do not have parts. It is LOUD in my car. At what point, can I get it fixed myself and charge it back to ford? thank you
Mfg Campaign: 11676683
Recall Date: Jul 28, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while starting the vehicle, there was an abnormal sound coming from the engine. In addition, while driving at undisclosed speeds, there was an abnormal sound coming from the vehicle. The check engine warning light was illuminated. The contact stated that on a separate occasion, while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle jerked before slamming into gear. The check engine warning light was continuously illuminated. Additionally, the vehicle was leaking oil onto the ground and the engine was consuming an excessive amount of engine oil. The vehicle was taken to an independent mechanic who diagnosed the vehicle with coolant intrusion into a cylinder, which caused the engine failure. The spark plugs were replaced. The mechanic also informed the contact that the transmission had failed. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred contact to the NHTSA Hotline to report the failure. The failure mileage was 52,590.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while starting the vehicle, there was an abnormal sound coming from the engine. In addition, while driving at undisclosed speeds, there was an abnormal sound coming from the vehicle. The check engine warning light was illuminated. The contact stated that on a separate occasion, while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle jerked before slamming into gear. The check engine warning light was continuously illuminated. Additionally, the vehicle was leaking oil onto the ground and the engine was consuming an excessive amount of engine oil. The vehicle was taken to an independent mechanic who diagnosed the vehicle with coolant intrusion into a cylinder, which caused the engine failure. The spark plugs were replaced. The mechanic also informed the contact that the transmission had failed. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred contact to the NHTSA Hotline to report the failure. The failure mileage was 52,590.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while starting the vehicle, there was an abnormal sound coming from the engine. In addition, while driving at undisclosed speeds, there was an abnormal sound coming from the vehicle. The check engine warning light was illuminated. The contact stated that on a separate occasion, while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle jerked before slamming into gear. The check engine warning light was continuously illuminated. Additionally, the vehicle was leaking oil onto the ground and the engine was consuming an excessive amount of engine oil. The vehicle was taken to an independent mechanic who diagnosed the vehicle with coolant intrusion into a cylinder, which caused the engine failure. The spark plugs were replaced. The mechanic also informed the contact that the transmission had failed. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred contact to the NHTSA Hotline to report the failure. The failure mileage was 52,590.
Mfg Campaign: 11676807
Recall Date: Jul 28, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while starting the vehicle, there was an abnormal sound coming from the engine. In addition, while driving at undisclosed speeds, there was an abnormal sound coming from the vehicle. The check engine warning light was illuminated. The contact stated that on a separate occasion, while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle jerked before slamming into gear. The check engine warning light was continuously illuminated. Additionally, the vehicle was leaking oil onto the ground and the engine was consuming an excessive amount of engine oil. The vehicle was taken to an independent mechanic who diagnosed the vehicle with coolant intrusion into a cylinder, which caused the engine failure. The spark plugs were replaced. The mechanic also informed the contact that the transmission had failed. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred contact to the NHTSA Hotline to report the failure. The failure mileage was 52,590.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while starting the vehicle, there was an abnormal sound coming from the engine. In addition, while driving at undisclosed speeds, there was an abnormal sound coming from the vehicle. The check engine warning light was illuminated. The contact stated that on a separate occasion, while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle jerked before slamming into gear. The check engine warning light was continuously illuminated. Additionally, the vehicle was leaking oil onto the ground and the engine was consuming an excessive amount of engine oil. The vehicle was taken to an independent mechanic who diagnosed the vehicle with coolant intrusion into a cylinder, which caused the engine failure. The spark plugs were replaced. The mechanic also informed the contact that the transmission had failed. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred contact to the NHTSA Hotline to report the failure. The failure mileage was 52,590.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while starting the vehicle, there was an abnormal sound coming from the engine. In addition, while driving at undisclosed speeds, there was an abnormal sound coming from the vehicle. The check engine warning light was illuminated. The contact stated that on a separate occasion, while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle jerked before slamming into gear. The check engine warning light was continuously illuminated. Additionally, the vehicle was leaking oil onto the ground and the engine was consuming an excessive amount of engine oil. The vehicle was taken to an independent mechanic who diagnosed the vehicle with coolant intrusion into a cylinder, which caused the engine failure. The spark plugs were replaced. The mechanic also informed the contact that the transmission had failed. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred contact to the NHTSA Hotline to report the failure. The failure mileage was 52,590.
Mfg Campaign: 11676807
Recall Date: Jul 28, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the exterior A-pillar trim around the right and left of the window had detached. The passenger’s side door B-pillar trim had detached. There were no warning lights illuminated. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 112,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the exterior A-pillar trim around the right and left of the window had detached. The passenger’s side door B-pillar trim had detached. There were no warning lights illuminated. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 112,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the exterior A-pillar trim around the right and left of the window had detached. The passenger’s side door B-pillar trim had detached. There were no warning lights illuminated. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 112,000. VIN tool confirms parts not available.
Mfg Campaign: 11675587
Recall Date: Jul 23, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was at the dealer for a scheduled service appointment, the contact was informed that the A-pillar trim on the driver's and passenger's sides were fractured. In addition, the contact stated while driving at an undisclosed speed, the contact's sister seated in the front passenger's seat, noticed a crack in the front windshield. The vehicle was taken to the dealer; however, the contact was informed that the parts were unavailable to repair the vehicle. In addition, the contact was referred to a windshield replacement specialist. The vehicle was taken to a windshield replacement facility and the contact was informed that the A-pillar trim needed to be replaced with the replacement of the windshield; however, the part would be replaced with aftermarket parts. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was at the dealer for a scheduled service appointment, the contact was informed that the A-pillar trim on the driver's and passenger's sides were fractured. In addition, the contact stated while driving at an undisclosed speed, the contact's sister seated in the front passenger's seat, noticed a crack in the front windshield. The vehicle was taken to the dealer; however, the contact was informed that the parts were unavailable to repair the vehicle. In addition, the contact was referred to a windshield replacement specialist. The vehicle was taken to a windshield replacement facility and the contact was informed that the A-pillar trim needed to be replaced with the replacement of the windshield; however, the part would be replaced with aftermarket parts. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was at the dealer for a scheduled service appointment, the contact was informed that the A-pillar trim on the driver's and passenger's sides were fractured. In addition, the contact stated while driving at an undisclosed speed, the contact's sister seated in the front passenger's seat, noticed a crack in the front windshield. The vehicle was taken to the dealer; however, the contact was informed that the parts were unavailable to repair the vehicle. In addition, the contact was referred to a windshield replacement specialist. The vehicle was taken to a windshield replacement facility and the contact was informed that the A-pillar trim needed to be replaced with the replacement of the windshield; however, the part would be replaced with aftermarket parts. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11675634
Recall Date: Jul 23, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while driving approximately 50 MPH, the B-pillar trim on the passenger’s side door detached and separated from the vehicle. The rear passenger’s side door B-pillar was detaching from the vehicle. The contact had secured the areas with tape. The dealer was contacted and confirmed there were no remedies available. The manufacturer was not made aware of the issues. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while driving approximately 50 MPH, the B-pillar trim on the passenger’s side door detached and separated from the vehicle. The rear passenger’s side door B-pillar was detaching from the vehicle. The contact had secured the areas with tape. The dealer was contacted and confirmed there were no remedies available. The manufacturer was not made aware of the issues. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while driving approximately 50 MPH, the B-pillar trim on the passenger’s side door detached and separated from the vehicle. The rear passenger’s side door B-pillar was detaching from the vehicle. The contact had secured the areas with tape. The dealer was contacted and confirmed there were no remedies available. The manufacturer was not made aware of the issues. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Mfg Campaign: 11675301
Recall Date: Jul 22, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the driver's side B-pillar trim had detached from the vehicle. The manufacturer was not made aware of the issues. The failure mileage was approximately 24,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the driver's side B-pillar trim had detached from the vehicle. The manufacturer was not made aware of the issues. The failure mileage was approximately 24,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the driver's side B-pillar trim had detached from the vehicle. The manufacturer was not made aware of the issues. The failure mileage was approximately 24,000. VIN tool confirms parts not available.
Mfg Campaign: 11675098
Recall Date: Jul 21, 2025
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The adhesive on the keyless entry door trim failed and the trim detached from the door while driving. This could have caused an accident and is a safety issue. There was no warning of any kind prior to the incident. This also caused a mechanical problem where we were unable to open the rear hatch manually or remotely. We took the SUV to be repaired at a dealer. There is currently an open recall for B-pillar trim due to adhesive failure. I contacted Ford as this is the same issue with adhesive failure on trim. They stated it was not yet a recall but they have had reports of this issue. I requested some type of compensation and told them it is a safety issue. They opted to do nothing even though they have known adhesive problems with the trim. We were fortunate that it did not cause an accident for us but needs to be addressed. I was not at all satisfied with Ford’s lack of action.
Corrective Action:
The adhesive on the keyless entry door trim failed and the trim detached from the door while driving. This could have caused an accident and is a safety issue. There was no warning of any kind prior to the incident. This also caused a mechanical problem where we were unable to open the rear hatch manually or remotely. We took the SUV to be repaired at a dealer. There is currently an open recall for B-pillar trim due to adhesive failure. I contacted Ford as this is the same issue with adhesive failure on trim. They stated it was not yet a recall but they have had reports of this issue. I requested some type of compensation and told them it is a safety issue. They opted to do nothing even though they have known adhesive problems with the trim. We were fortunate that it did not cause an accident for us but needs to be addressed. I was not at all satisfied with Ford’s lack of action.
Additional Notes:
The adhesive on the keyless entry door trim failed and the trim detached from the door while driving. This could have caused an accident and is a safety issue. There was no warning of any kind prior to the incident. This also caused a mechanical problem where we were unable to open the rear hatch manually or remotely. We took the SUV to be repaired at a dealer. There is currently an open recall for B-pillar trim due to adhesive failure. I contacted Ford as this is the same issue with adhesive failure on trim. They stated it was not yet a recall but they have had reports of this issue. I requested some type of compensation and told them it is a safety issue. They opted to do nothing even though they have known adhesive problems with the trim. We were fortunate that it did not cause an accident for us but needs to be addressed. I was not at all satisfied with Ford’s lack of action.
Mfg Campaign: 11674844
Recall Date: Jul 20, 2025
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The A-pillar trim on the vehicle flew off after being notified that there was a recall for that part. We have contacted the dealership several times about fixing it and have gotten the same response of "there are no parts available yet." The last time getting the vehicle serviced the dealership informed us that there were no open recalls on the vehicle. We checked on this website and found that there are no recalls that hove not been fixed. The vehicle has never been fixed for this and is currently missing the trim that was recalled.
Corrective Action:
The A-pillar trim on the vehicle flew off after being notified that there was a recall for that part. We have contacted the dealership several times about fixing it and have gotten the same response of "there are no parts available yet." The last time getting the vehicle serviced the dealership informed us that there were no open recalls on the vehicle. We checked on this website and found that there are no recalls that hove not been fixed. The vehicle has never been fixed for this and is currently missing the trim that was recalled.
Additional Notes:
The A-pillar trim on the vehicle flew off after being notified that there was a recall for that part. We have contacted the dealership several times about fixing it and have gotten the same response of "there are no parts available yet." The last time getting the vehicle serviced the dealership informed us that there were no open recalls on the vehicle. We checked on this website and found that there are no recalls that hove not been fixed. The vehicle has never been fixed for this and is currently missing the trim that was recalled.
Mfg Campaign: 11674753
Recall Date: Jul 19, 2025
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
Delayed in transmission in gauging when going down hills especially going up them and causing vibration slowing down while vehicle moving.This is Ford Explorer XLT model 2.3 motor type 6 Speed automatic VIN:[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Delayed in transmission in gauging when going down hills especially going up them and causing vibration slowing down while vehicle moving.This is Ford Explorer XLT model 2.3 motor type 6 Speed automatic VIN:[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Delayed in transmission in gauging when going down hills especially going up them and causing vibration slowing down while vehicle moving.This is Ford Explorer XLT model 2.3 motor type 6 Speed automatic VIN:[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11674662
Recall Date: Jul 18, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Delayed in transmission in gauging when going down hills especially going up them and causing vibration slowing down while vehicle moving.This is Ford Explorer XLT model 2.3 motor type 6 Speed automatic VIN:[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Delayed in transmission in gauging when going down hills especially going up them and causing vibration slowing down while vehicle moving.This is Ford Explorer XLT model 2.3 motor type 6 Speed automatic VIN:[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Delayed in transmission in gauging when going down hills especially going up them and causing vibration slowing down while vehicle moving.This is Ford Explorer XLT model 2.3 motor type 6 Speed automatic VIN:[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11674662
Recall Date: Jul 18, 2025
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury