Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Explorer vehicles equipped with 2.3L or 3.5L GTDI engine. Due to an assembly error, the fuel pressure sensor may leak fuel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov
Mfg Campaign: 18S35
Recall Date: Nov 14, 2018
Consumer Complaints
693 ComplaintsFord Motor Company
Defect Description:
STEERING
Potential Consequences:
STARTING WHIT A NOISE PROBLEM ON ENGINE WE BRING THE VEHICLE TO SERVICE DEPARTMENT THEM SAID WAS NOT A PROBLEM 2 MONTHS LATER WE ARE HERE ON SERVICE DEPARTMENT FOR STEERING WHEEL PROBLEM, BRAKE NOISE, TO MUCH PROBLEMS. WE BUY A NEW CAR TO AVOID THIS PROBLEMS AND ISSUES WASTING OUR TIME. AND MONEY.
Corrective Action:
STARTING WHIT A NOISE PROBLEM ON ENGINE WE BRING THE VEHICLE TO SERVICE DEPARTMENT THEM SAID WAS NOT A PROBLEM 2 MONTHS LATER WE ARE HERE ON SERVICE DEPARTMENT FOR STEERING WHEEL PROBLEM, BRAKE NOISE, TO MUCH PROBLEMS. WE BUY A NEW CAR TO AVOID THIS PROBLEMS AND ISSUES WASTING OUR TIME. AND MONEY.
Additional Notes:
STARTING WHIT A NOISE PROBLEM ON ENGINE WE BRING THE VEHICLE TO SERVICE DEPARTMENT THEM SAID WAS NOT A PROBLEM 2 MONTHS LATER WE ARE HERE ON SERVICE DEPARTMENT FOR STEERING WHEEL PROBLEM, BRAKE NOISE, TO MUCH PROBLEMS. WE BUY A NEW CAR TO AVOID THIS PROBLEMS AND ISSUES WASTING OUR TIME. AND MONEY.
Mfg Campaign: 11270692
Recall Date: Oct 24, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
CARBON MONOXIDE IN THE PASSENGER COMPARTMENT OF A 2018 FORD INTERCEPTOR UTILITY (A HONEYWELL BWC2R-M CARBON MONOXIDE ALARM HAD BEEN INSTALLED IN THE VEHICLE DUE TO THE HISTORY OF CARBON MONOXIDE ISSUES WITH THESE VEHICLES). ON OCTOBER 21, 2019 TWO OFFICERS WERE PATROLLING IN THE 2018 FORD INTERCEPTOR UTILITY. THE OFFICER WERE ACCELERATING QUICKLY AS THEY ENTERED THE HIGHWAY WHEN THE CARBON MONOXIDE ALARM ACTIVATED. THE OFFICER STOPPED ACCELERATING AND ROLLED DOWN THE WINDOWS. THE CARBON MONOXIDE ALARM RESET AND NO FURTHER ACTIVATIONS HAVE BEEN REPORTED.(THIS REPORT CAME A MONTH AFTER ANOTHER OF THE CITY'S FORD INTERCEPTOR UTILITY VEHICLES WENT TO THE DEALERSHIP TWICE FOR CARBON MONOXIDE IN THE PASSENGER CABIN. THE FIRST INCIDENT WAS ACCOMPANIED BY A FOUL ODOR AND THE EGR PURGE VALVE WAS REPLACED. THE VEHICLE WAS PLACED BACK IN SERVICE AND WITHIN A WEEK THE CARBON MONOXIDE ALARM ACTIVATED AGAIN. FORD WAS UNABLE TO DUPLICATE THE CARBON MONOXIDE IN THE PASSENGER CABIN SO NO REPAIRS WERE DONE.)
Corrective Action:
CARBON MONOXIDE IN THE PASSENGER COMPARTMENT OF A 2018 FORD INTERCEPTOR UTILITY (A HONEYWELL BWC2R-M CARBON MONOXIDE ALARM HAD BEEN INSTALLED IN THE VEHICLE DUE TO THE HISTORY OF CARBON MONOXIDE ISSUES WITH THESE VEHICLES). ON OCTOBER 21, 2019 TWO OFFICERS WERE PATROLLING IN THE 2018 FORD INTERCEPTOR UTILITY. THE OFFICER WERE ACCELERATING QUICKLY AS THEY ENTERED THE HIGHWAY WHEN THE CARBON MONOXIDE ALARM ACTIVATED. THE OFFICER STOPPED ACCELERATING AND ROLLED DOWN THE WINDOWS. THE CARBON MONOXIDE ALARM RESET AND NO FURTHER ACTIVATIONS HAVE BEEN REPORTED.(THIS REPORT CAME A MONTH AFTER ANOTHER OF THE CITY'S FORD INTERCEPTOR UTILITY VEHICLES WENT TO THE DEALERSHIP TWICE FOR CARBON MONOXIDE IN THE PASSENGER CABIN. THE FIRST INCIDENT WAS ACCOMPANIED BY A FOUL ODOR AND THE EGR PURGE VALVE WAS REPLACED. THE VEHICLE WAS PLACED BACK IN SERVICE AND WITHIN A WEEK THE CARBON MONOXIDE ALARM ACTIVATED AGAIN. FORD WAS UNABLE TO DUPLICATE THE CARBON MONOXIDE IN THE PASSENGER CABIN SO NO REPAIRS WERE DONE.)
Additional Notes:
CARBON MONOXIDE IN THE PASSENGER COMPARTMENT OF A 2018 FORD INTERCEPTOR UTILITY (A HONEYWELL BWC2R-M CARBON MONOXIDE ALARM HAD BEEN INSTALLED IN THE VEHICLE DUE TO THE HISTORY OF CARBON MONOXIDE ISSUES WITH THESE VEHICLES). ON OCTOBER 21, 2019 TWO OFFICERS WERE PATROLLING IN THE 2018 FORD INTERCEPTOR UTILITY. THE OFFICER WERE ACCELERATING QUICKLY AS THEY ENTERED THE HIGHWAY WHEN THE CARBON MONOXIDE ALARM ACTIVATED. THE OFFICER STOPPED ACCELERATING AND ROLLED DOWN THE WINDOWS. THE CARBON MONOXIDE ALARM RESET AND NO FURTHER ACTIVATIONS HAVE BEEN REPORTED.(THIS REPORT CAME A MONTH AFTER ANOTHER OF THE CITY'S FORD INTERCEPTOR UTILITY VEHICLES WENT TO THE DEALERSHIP TWICE FOR CARBON MONOXIDE IN THE PASSENGER CABIN. THE FIRST INCIDENT WAS ACCOMPANIED BY A FOUL ODOR AND THE EGR PURGE VALVE WAS REPLACED. THE VEHICLE WAS PLACED BACK IN SERVICE AND WITHIN A WEEK THE CARBON MONOXIDE ALARM ACTIVATED AGAIN. FORD WAS UNABLE TO DUPLICATE THE CARBON MONOXIDE IN THE PASSENGER CABIN SO NO REPAIRS WERE DONE.)
Mfg Campaign: 11270717
Recall Date: Oct 24, 2019
Ford Motor Company
Defect Description:
TIRES
Potential Consequences:
2018 FORD EXPLORER. HANKOOK VENTUS S1 NOBLE 2 TIRES. SIZE 255/50 R20 105H NO CRASH. MILEAGE !2,066 MILES. TIRES ARE CRACKING AND SEPARATING WITH CHUNKS FLYING OFF AS I DRIVE. FORD OFFERED ME $500 TOWARDS REPLACING THE 4 TIRES FOR THE SAME BRAND. THEY WOULD NOT REPLACE IT WITH A DIFFERENT BRAND THAT I FEEL SAFE WITH. I WILL BE RUNNING INTO THE SAME ISSUES. THESE TIRES NEED TO BE RECALLED!
Corrective Action:
2018 FORD EXPLORER. HANKOOK VENTUS S1 NOBLE 2 TIRES. SIZE 255/50 R20 105H NO CRASH. MILEAGE !2,066 MILES. TIRES ARE CRACKING AND SEPARATING WITH CHUNKS FLYING OFF AS I DRIVE. FORD OFFERED ME $500 TOWARDS REPLACING THE 4 TIRES FOR THE SAME BRAND. THEY WOULD NOT REPLACE IT WITH A DIFFERENT BRAND THAT I FEEL SAFE WITH. I WILL BE RUNNING INTO THE SAME ISSUES. THESE TIRES NEED TO BE RECALLED!
Additional Notes:
2018 FORD EXPLORER. HANKOOK VENTUS S1 NOBLE 2 TIRES. SIZE 255/50 R20 105H NO CRASH. MILEAGE !2,066 MILES. TIRES ARE CRACKING AND SEPARATING WITH CHUNKS FLYING OFF AS I DRIVE. FORD OFFERED ME $500 TOWARDS REPLACING THE 4 TIRES FOR THE SAME BRAND. THEY WOULD NOT REPLACE IT WITH A DIFFERENT BRAND THAT I FEEL SAFE WITH. I WILL BE RUNNING INTO THE SAME ISSUES. THESE TIRES NEED TO BE RECALLED!
Mfg Campaign: 11270243
Recall Date: Oct 22, 2019
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
HANKOOK VENTUS S1 NOBLE 2 TIRES IN 255/50R20 ARE LOOSING CHUNKS OF RUBBER AND HAVE 20,000 MILES ON THEM. ORIGINAL TIRES ON 2018 FORD EXPLORER.
Corrective Action:
HANKOOK VENTUS S1 NOBLE 2 TIRES IN 255/50R20 ARE LOOSING CHUNKS OF RUBBER AND HAVE 20,000 MILES ON THEM. ORIGINAL TIRES ON 2018 FORD EXPLORER.
Additional Notes:
HANKOOK VENTUS S1 NOBLE 2 TIRES IN 255/50R20 ARE LOOSING CHUNKS OF RUBBER AND HAVE 20,000 MILES ON THEM. ORIGINAL TIRES ON 2018 FORD EXPLORER.
Mfg Campaign: 11267977
Recall Date: Oct 11, 2019
Ford Motor Company
Defect Description:
TIRES
Potential Consequences:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50R20. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE TIRE THREAD WERE PREMATURELY WORN. THE CONTACT HAD THE TIRES ROTATED AND ALSO NOTICED THAT THE REAR DRIVER AND PASSENGER TIRES ALSO HAD LOOSE THREAD AND CRACKS. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 16,000. *TR
Corrective Action:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50R20. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE TIRE THREAD WERE PREMATURELY WORN. THE CONTACT HAD THE TIRES ROTATED AND ALSO NOTICED THAT THE REAR DRIVER AND PASSENGER TIRES ALSO HAD LOOSE THREAD AND CRACKS. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 16,000. *TR
Additional Notes:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50R20. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE TIRE THREAD WERE PREMATURELY WORN. THE CONTACT HAD THE TIRES ROTATED AND ALSO NOTICED THAT THE REAR DRIVER AND PASSENGER TIRES ALSO HAD LOOSE THREAD AND CRACKS. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 16,000. *TR
Mfg Campaign: 11267051
Recall Date: Oct 8, 2019
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I BOUGHT A BRAND NEW FORD EXPLORER, THE PASSENGER DOOR FLEW OPEN WHILE I WAS DRIVING AT 40 MPH. RAY SKILLMAN DEALERSHIP HAVE TO "FIX" THE DOOR THAT WAS TWISTED AND WARPED. THEN IT LEAKED. THEY PUT ON A NEW GASKET. IT STILL LEAKS AND SOAKS ME WHEN I OPEN THE DOOR AFTER A RAIN. SO FORD TOLD ME THEY WOULD SEND A FIELD INSPECTOR TO CHECK MY VEHICLE MY EXPLORER SAT AT RAY SKILLMAN FORD A WEEK, NO ONE FROM FORD CAME. NOW THE PATRONIZE ME. I PAY ALMOST 900 A MONTH FOR THIS NEW EXPLORER, AND I NOTICE THINGS ARE SHIFTED TO THE RIGHT, LIKE THE PANELS DOORS, ECT. THE DOOR WAS POPPING OPEN WHILE LOCKED, WHICH SET THE ALARM OFF ALL HOURS OF THE NIGHT. THEY WILL DO NOTHING. SOMETHING IS WRONG WITH THIS NEW VEHICLE. FORD WILL NOT REPLACE IT. I HAVE MADE 12 COMPLAINTS TO THE FORD COMPANY COMPLAINT LINE. THEY DO NOT CARE. WHEN I TOOK THE VEHICLE IN WHEN THE DOOR FLEW OPEN WHILE DRIVING, THEY HAD IT FOR 3 DAYS, REFUSED TO GIVE ME A RECEIPT FOR WHAT THEY DID. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Corrective Action:
I BOUGHT A BRAND NEW FORD EXPLORER, THE PASSENGER DOOR FLEW OPEN WHILE I WAS DRIVING AT 40 MPH. RAY SKILLMAN DEALERSHIP HAVE TO "FIX" THE DOOR THAT WAS TWISTED AND WARPED. THEN IT LEAKED. THEY PUT ON A NEW GASKET. IT STILL LEAKS AND SOAKS ME WHEN I OPEN THE DOOR AFTER A RAIN. SO FORD TOLD ME THEY WOULD SEND A FIELD INSPECTOR TO CHECK MY VEHICLE MY EXPLORER SAT AT RAY SKILLMAN FORD A WEEK, NO ONE FROM FORD CAME. NOW THE PATRONIZE ME. I PAY ALMOST 900 A MONTH FOR THIS NEW EXPLORER, AND I NOTICE THINGS ARE SHIFTED TO THE RIGHT, LIKE THE PANELS DOORS, ECT. THE DOOR WAS POPPING OPEN WHILE LOCKED, WHICH SET THE ALARM OFF ALL HOURS OF THE NIGHT. THEY WILL DO NOTHING. SOMETHING IS WRONG WITH THIS NEW VEHICLE. FORD WILL NOT REPLACE IT. I HAVE MADE 12 COMPLAINTS TO THE FORD COMPANY COMPLAINT LINE. THEY DO NOT CARE. WHEN I TOOK THE VEHICLE IN WHEN THE DOOR FLEW OPEN WHILE DRIVING, THEY HAD IT FOR 3 DAYS, REFUSED TO GIVE ME A RECEIPT FOR WHAT THEY DID. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Additional Notes:
I BOUGHT A BRAND NEW FORD EXPLORER, THE PASSENGER DOOR FLEW OPEN WHILE I WAS DRIVING AT 40 MPH. RAY SKILLMAN DEALERSHIP HAVE TO "FIX" THE DOOR THAT WAS TWISTED AND WARPED. THEN IT LEAKED. THEY PUT ON A NEW GASKET. IT STILL LEAKS AND SOAKS ME WHEN I OPEN THE DOOR AFTER A RAIN. SO FORD TOLD ME THEY WOULD SEND A FIELD INSPECTOR TO CHECK MY VEHICLE MY EXPLORER SAT AT RAY SKILLMAN FORD A WEEK, NO ONE FROM FORD CAME. NOW THE PATRONIZE ME. I PAY ALMOST 900 A MONTH FOR THIS NEW EXPLORER, AND I NOTICE THINGS ARE SHIFTED TO THE RIGHT, LIKE THE PANELS DOORS, ECT. THE DOOR WAS POPPING OPEN WHILE LOCKED, WHICH SET THE ALARM OFF ALL HOURS OF THE NIGHT. THEY WILL DO NOTHING. SOMETHING IS WRONG WITH THIS NEW VEHICLE. FORD WILL NOT REPLACE IT. I HAVE MADE 12 COMPLAINTS TO THE FORD COMPANY COMPLAINT LINE. THEY DO NOT CARE. WHEN I TOOK THE VEHICLE IN WHEN THE DOOR FLEW OPEN WHILE DRIVING, THEY HAD IT FOR 3 DAYS, REFUSED TO GIVE ME A RECEIPT FOR WHAT THEY DID. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Mfg Campaign: 11266531
Recall Date: Oct 5, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THERE IS A STRONG EXHAUST SMELL IN THE CABIN OF THE VEHICLE UNDER MEDIUM/HEAVY ACCELERATION. IT COMES THROUGH THE A/C VENTS AND IS WAY STRONGER IN THE REAR BACK SEATS THAN THE FRONT SEATS. I HAVE TO ROLL DOWN THE WINDOWS FOR A FEW MILES TO LET IT AIR OUT. ONCE AT HIGHWAY SPEEDS THE SMELL WILL DISAPPEAR UNTIL YOU START CLIMBING A HILL OR STEEP GRADE OR YOU WERE FORCED TO SLOW DOWN AND GET BACK UP TO HIGHWAY SPEEDS. THE DEALER HAS STATED THEY CAN NOT DUPLICATE MY CONCERNS. I HAVE THREE SMALL CHILDREN THAT ALL RIDE IN THE BACK PLEASE TELL ME WHAT ARE MY OPTIONS AT THIS POINT.
Corrective Action:
THERE IS A STRONG EXHAUST SMELL IN THE CABIN OF THE VEHICLE UNDER MEDIUM/HEAVY ACCELERATION. IT COMES THROUGH THE A/C VENTS AND IS WAY STRONGER IN THE REAR BACK SEATS THAN THE FRONT SEATS. I HAVE TO ROLL DOWN THE WINDOWS FOR A FEW MILES TO LET IT AIR OUT. ONCE AT HIGHWAY SPEEDS THE SMELL WILL DISAPPEAR UNTIL YOU START CLIMBING A HILL OR STEEP GRADE OR YOU WERE FORCED TO SLOW DOWN AND GET BACK UP TO HIGHWAY SPEEDS. THE DEALER HAS STATED THEY CAN NOT DUPLICATE MY CONCERNS. I HAVE THREE SMALL CHILDREN THAT ALL RIDE IN THE BACK PLEASE TELL ME WHAT ARE MY OPTIONS AT THIS POINT.
Additional Notes:
THERE IS A STRONG EXHAUST SMELL IN THE CABIN OF THE VEHICLE UNDER MEDIUM/HEAVY ACCELERATION. IT COMES THROUGH THE A/C VENTS AND IS WAY STRONGER IN THE REAR BACK SEATS THAN THE FRONT SEATS. I HAVE TO ROLL DOWN THE WINDOWS FOR A FEW MILES TO LET IT AIR OUT. ONCE AT HIGHWAY SPEEDS THE SMELL WILL DISAPPEAR UNTIL YOU START CLIMBING A HILL OR STEEP GRADE OR YOU WERE FORCED TO SLOW DOWN AND GET BACK UP TO HIGHWAY SPEEDS. THE DEALER HAS STATED THEY CAN NOT DUPLICATE MY CONCERNS. I HAVE THREE SMALL CHILDREN THAT ALL RIDE IN THE BACK PLEASE TELL ME WHAT ARE MY OPTIONS AT THIS POINT.
Mfg Campaign: 11265683
Recall Date: Oct 2, 2019
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
STRONG SMELL OF EXHAUST AND ROTTEN EGGS ENTERED THE CABIN 5 TIMES DURING A 4 HOUR ROAD TRIP DURING ACCELERATION AND AT HIGHER SPEEDS. THE SMELL CAUSED HEADACHES AND NAUSEA. THE WINDOWS HAD TO BE OPENED TO RELIEVE THE SMELL. THE ISSUE WAS REPORTED TO THE FORD DEALERSHIP ON THE NEXT POSSIBLE BUSINESS DAY AFTER OCCURRING FOR REVIEW IN A SCHEDULED MAINTENANCE WITHIN 2 WEEKS OF THAT DATE. NUMEROUS TSB (FOR PREVIOUS MODEL YEARS 2011-2017) AND COMPLAINTS (FOR MODEL YEARS INCLUDING 2018) FOR THIS SAME PROBLEM CAN BE FOUND IN ONLINE SEARCHES. AT THE TIME OF RECORDING THIS COMPLAINT, MY TRUCK IS STILL WITH THE DEALERSHIP UNDER REVIEW.
Corrective Action:
STRONG SMELL OF EXHAUST AND ROTTEN EGGS ENTERED THE CABIN 5 TIMES DURING A 4 HOUR ROAD TRIP DURING ACCELERATION AND AT HIGHER SPEEDS. THE SMELL CAUSED HEADACHES AND NAUSEA. THE WINDOWS HAD TO BE OPENED TO RELIEVE THE SMELL. THE ISSUE WAS REPORTED TO THE FORD DEALERSHIP ON THE NEXT POSSIBLE BUSINESS DAY AFTER OCCURRING FOR REVIEW IN A SCHEDULED MAINTENANCE WITHIN 2 WEEKS OF THAT DATE. NUMEROUS TSB (FOR PREVIOUS MODEL YEARS 2011-2017) AND COMPLAINTS (FOR MODEL YEARS INCLUDING 2018) FOR THIS SAME PROBLEM CAN BE FOUND IN ONLINE SEARCHES. AT THE TIME OF RECORDING THIS COMPLAINT, MY TRUCK IS STILL WITH THE DEALERSHIP UNDER REVIEW.
Additional Notes:
STRONG SMELL OF EXHAUST AND ROTTEN EGGS ENTERED THE CABIN 5 TIMES DURING A 4 HOUR ROAD TRIP DURING ACCELERATION AND AT HIGHER SPEEDS. THE SMELL CAUSED HEADACHES AND NAUSEA. THE WINDOWS HAD TO BE OPENED TO RELIEVE THE SMELL. THE ISSUE WAS REPORTED TO THE FORD DEALERSHIP ON THE NEXT POSSIBLE BUSINESS DAY AFTER OCCURRING FOR REVIEW IN A SCHEDULED MAINTENANCE WITHIN 2 WEEKS OF THAT DATE. NUMEROUS TSB (FOR PREVIOUS MODEL YEARS 2011-2017) AND COMPLAINTS (FOR MODEL YEARS INCLUDING 2018) FOR THIS SAME PROBLEM CAN BE FOUND IN ONLINE SEARCHES. AT THE TIME OF RECORDING THIS COMPLAINT, MY TRUCK IS STILL WITH THE DEALERSHIP UNDER REVIEW.
Mfg Campaign: 11256371
Recall Date: Sep 18, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
STRONG SMELL OF EXHAUST AND ROTTEN EGGS ENTERED THE CABIN 5 TIMES DURING A 4 HOUR ROAD TRIP DURING ACCELERATION AND AT HIGHER SPEEDS. THE SMELL CAUSED HEADACHES AND NAUSEA. THE WINDOWS HAD TO BE OPENED TO RELIEVE THE SMELL. THE ISSUE WAS REPORTED TO THE FORD DEALERSHIP ON THE NEXT POSSIBLE BUSINESS DAY AFTER OCCURRING FOR REVIEW IN A SCHEDULED MAINTENANCE WITHIN 2 WEEKS OF THAT DATE. NUMEROUS TSB (FOR PREVIOUS MODEL YEARS 2011-2017) AND COMPLAINTS (FOR MODEL YEARS INCLUDING 2018) FOR THIS SAME PROBLEM CAN BE FOUND IN ONLINE SEARCHES. AT THE TIME OF RECORDING THIS COMPLAINT, MY TRUCK IS STILL WITH THE DEALERSHIP UNDER REVIEW.
Corrective Action:
STRONG SMELL OF EXHAUST AND ROTTEN EGGS ENTERED THE CABIN 5 TIMES DURING A 4 HOUR ROAD TRIP DURING ACCELERATION AND AT HIGHER SPEEDS. THE SMELL CAUSED HEADACHES AND NAUSEA. THE WINDOWS HAD TO BE OPENED TO RELIEVE THE SMELL. THE ISSUE WAS REPORTED TO THE FORD DEALERSHIP ON THE NEXT POSSIBLE BUSINESS DAY AFTER OCCURRING FOR REVIEW IN A SCHEDULED MAINTENANCE WITHIN 2 WEEKS OF THAT DATE. NUMEROUS TSB (FOR PREVIOUS MODEL YEARS 2011-2017) AND COMPLAINTS (FOR MODEL YEARS INCLUDING 2018) FOR THIS SAME PROBLEM CAN BE FOUND IN ONLINE SEARCHES. AT THE TIME OF RECORDING THIS COMPLAINT, MY TRUCK IS STILL WITH THE DEALERSHIP UNDER REVIEW.
Additional Notes:
STRONG SMELL OF EXHAUST AND ROTTEN EGGS ENTERED THE CABIN 5 TIMES DURING A 4 HOUR ROAD TRIP DURING ACCELERATION AND AT HIGHER SPEEDS. THE SMELL CAUSED HEADACHES AND NAUSEA. THE WINDOWS HAD TO BE OPENED TO RELIEVE THE SMELL. THE ISSUE WAS REPORTED TO THE FORD DEALERSHIP ON THE NEXT POSSIBLE BUSINESS DAY AFTER OCCURRING FOR REVIEW IN A SCHEDULED MAINTENANCE WITHIN 2 WEEKS OF THAT DATE. NUMEROUS TSB (FOR PREVIOUS MODEL YEARS 2011-2017) AND COMPLAINTS (FOR MODEL YEARS INCLUDING 2018) FOR THIS SAME PROBLEM CAN BE FOUND IN ONLINE SEARCHES. AT THE TIME OF RECORDING THIS COMPLAINT, MY TRUCK IS STILL WITH THE DEALERSHIP UNDER REVIEW.
Mfg Campaign: 11256371
Recall Date: Sep 18, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
HANKOOK TIRES - 255/50R20 105H VENUS S1/S2 - HAD ONLY 2/32ND TREAD AFTER 21,000 MILES. THESE TIRES CAME ON MY 2018 FORD EXPLORER, WHICH I PURCHASED NEW. BOTH FORD AND HANKOOK TIRES KNEW ABOUT THE ACCELERATED WEAR ISSUE WHEN I PURCHASED THE VEHICLE, BUT NEITHER COMPANY MADE ME AWARE OF IT.
Corrective Action:
HANKOOK TIRES - 255/50R20 105H VENUS S1/S2 - HAD ONLY 2/32ND TREAD AFTER 21,000 MILES. THESE TIRES CAME ON MY 2018 FORD EXPLORER, WHICH I PURCHASED NEW. BOTH FORD AND HANKOOK TIRES KNEW ABOUT THE ACCELERATED WEAR ISSUE WHEN I PURCHASED THE VEHICLE, BUT NEITHER COMPANY MADE ME AWARE OF IT.
Additional Notes:
HANKOOK TIRES - 255/50R20 105H VENUS S1/S2 - HAD ONLY 2/32ND TREAD AFTER 21,000 MILES. THESE TIRES CAME ON MY 2018 FORD EXPLORER, WHICH I PURCHASED NEW. BOTH FORD AND HANKOOK TIRES KNEW ABOUT THE ACCELERATED WEAR ISSUE WHEN I PURCHASED THE VEHICLE, BUT NEITHER COMPANY MADE ME AWARE OF IT.
Mfg Campaign: 11255960
Recall Date: Sep 16, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EXHAUST IN THE CABIN - HAPPENS DURNING AND AFTER ACCELERATION. OR WHEN THE VEHICLE IS UNDER STRESS ON AN INCLINE, HILLCLIMB OR PASSING ANOTHER VEHICLE.BOUGHT VEHICLE IN NOV. 2018 AND WERE TOLD THAT EXHAUST SMELL PROBLEMS DID NOT EFFECT 2018 OR 2019. SO WE BOUGHT IT.
Corrective Action:
EXHAUST IN THE CABIN - HAPPENS DURNING AND AFTER ACCELERATION. OR WHEN THE VEHICLE IS UNDER STRESS ON AN INCLINE, HILLCLIMB OR PASSING ANOTHER VEHICLE.BOUGHT VEHICLE IN NOV. 2018 AND WERE TOLD THAT EXHAUST SMELL PROBLEMS DID NOT EFFECT 2018 OR 2019. SO WE BOUGHT IT.
Additional Notes:
EXHAUST IN THE CABIN - HAPPENS DURNING AND AFTER ACCELERATION. OR WHEN THE VEHICLE IS UNDER STRESS ON AN INCLINE, HILLCLIMB OR PASSING ANOTHER VEHICLE.BOUGHT VEHICLE IN NOV. 2018 AND WERE TOLD THAT EXHAUST SMELL PROBLEMS DID NOT EFFECT 2018 OR 2019. SO WE BOUGHT IT.
Mfg Campaign: 11255159
Recall Date: Sep 12, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BECOMING ILL WHILE DRIVING 2018 FORD EXPLORER. ON SEVERAL OCCASIONS, AFTER AN HOUR OR SO OF INTERSTATE DRIVING I FELT AS IF I WAS GOING TO PASS OUT, ALSO EXPERIENCED DIZZINESS, HEADACHE, NAUSEA, DIFFICULTY CONCENTRATING, AND ANXIETY. SYMPTOMS BECAME MORE SEVERE AFTER EACH TRIP. FINALLY, AFTER MY DAUGHTER ALSO EXPERIENCED DIZZINESS WHILE DRIVING MY VEHICLE, I RESEARCHED OTHER DRIVERS EXPERIENCING THE SAME SYMPTOMS AND REALIZED OTHER FORD EXPLORER DRIVERS WERE EXPERIENCING SIMILAR SYMPTOMS FROM CARBON MONOXIDE EXPOSURE. AFTER DOING SOME RESEARCH AND BRINGING THIS ISSUE TO THE ATTENTION OF OUR FORD DEALERSHIP, IT WAS RECOMMENDED INSTALLING A CARBON MONOXIDE DETECTOR. IT WAS INSTALLED AND THE PRESENCE OF CARBON MONOXIDE WAS DETECTED. I HAVE BEEN WITHOUT A VEHICLE FOR THE PAST THREE WEEKS. IT HAS BEEN AT THE DEALSHIP. THIS CASE IS NOW WITH THE FORD OFFICE OF COUNSEL AND I HAVEN'T HAD ANY INFORMATION OR CORRESPONDENCE FROM FORD.
Corrective Action:
BECOMING ILL WHILE DRIVING 2018 FORD EXPLORER. ON SEVERAL OCCASIONS, AFTER AN HOUR OR SO OF INTERSTATE DRIVING I FELT AS IF I WAS GOING TO PASS OUT, ALSO EXPERIENCED DIZZINESS, HEADACHE, NAUSEA, DIFFICULTY CONCENTRATING, AND ANXIETY. SYMPTOMS BECAME MORE SEVERE AFTER EACH TRIP. FINALLY, AFTER MY DAUGHTER ALSO EXPERIENCED DIZZINESS WHILE DRIVING MY VEHICLE, I RESEARCHED OTHER DRIVERS EXPERIENCING THE SAME SYMPTOMS AND REALIZED OTHER FORD EXPLORER DRIVERS WERE EXPERIENCING SIMILAR SYMPTOMS FROM CARBON MONOXIDE EXPOSURE. AFTER DOING SOME RESEARCH AND BRINGING THIS ISSUE TO THE ATTENTION OF OUR FORD DEALERSHIP, IT WAS RECOMMENDED INSTALLING A CARBON MONOXIDE DETECTOR. IT WAS INSTALLED AND THE PRESENCE OF CARBON MONOXIDE WAS DETECTED. I HAVE BEEN WITHOUT A VEHICLE FOR THE PAST THREE WEEKS. IT HAS BEEN AT THE DEALSHIP. THIS CASE IS NOW WITH THE FORD OFFICE OF COUNSEL AND I HAVEN'T HAD ANY INFORMATION OR CORRESPONDENCE FROM FORD.
Additional Notes:
BECOMING ILL WHILE DRIVING 2018 FORD EXPLORER. ON SEVERAL OCCASIONS, AFTER AN HOUR OR SO OF INTERSTATE DRIVING I FELT AS IF I WAS GOING TO PASS OUT, ALSO EXPERIENCED DIZZINESS, HEADACHE, NAUSEA, DIFFICULTY CONCENTRATING, AND ANXIETY. SYMPTOMS BECAME MORE SEVERE AFTER EACH TRIP. FINALLY, AFTER MY DAUGHTER ALSO EXPERIENCED DIZZINESS WHILE DRIVING MY VEHICLE, I RESEARCHED OTHER DRIVERS EXPERIENCING THE SAME SYMPTOMS AND REALIZED OTHER FORD EXPLORER DRIVERS WERE EXPERIENCING SIMILAR SYMPTOMS FROM CARBON MONOXIDE EXPOSURE. AFTER DOING SOME RESEARCH AND BRINGING THIS ISSUE TO THE ATTENTION OF OUR FORD DEALERSHIP, IT WAS RECOMMENDED INSTALLING A CARBON MONOXIDE DETECTOR. IT WAS INSTALLED AND THE PRESENCE OF CARBON MONOXIDE WAS DETECTED. I HAVE BEEN WITHOUT A VEHICLE FOR THE PAST THREE WEEKS. IT HAS BEEN AT THE DEALSHIP. THIS CASE IS NOW WITH THE FORD OFFICE OF COUNSEL AND I HAVEN'T HAD ANY INFORMATION OR CORRESPONDENCE FROM FORD.
Mfg Campaign: 11244576
Recall Date: Aug 17, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE PROBLEM IS EXHAUST IN THE CABIN... INTERMITTENT AND HAPPENS DURING ACCELERATION. OR WHEN THE VEHICLE IS UNDER STRESS ON AN INCLINE OR PASSING ANOTHER VEHICLE... CASE NUMBERS; CAS 22351032 CAS 15942505 CAS 22265738 I SPECIFICALLY ASKED ABOUT THIS POTENTIAL ISSUE WHEN I PURCHASED THIS VEHICLE AND WAS TOLD IT DIDN'T AFFECT THE 2018 MODELS.. SERVICE DEPT CALLED THE FORD TECH HOTLINE AND PERFORMED ALL THE PROCEDURES THE ENGINEERS REQUESTED AND DID NOT FIX THE ISSUE
Corrective Action:
THE PROBLEM IS EXHAUST IN THE CABIN... INTERMITTENT AND HAPPENS DURING ACCELERATION. OR WHEN THE VEHICLE IS UNDER STRESS ON AN INCLINE OR PASSING ANOTHER VEHICLE... CASE NUMBERS; CAS 22351032 CAS 15942505 CAS 22265738 I SPECIFICALLY ASKED ABOUT THIS POTENTIAL ISSUE WHEN I PURCHASED THIS VEHICLE AND WAS TOLD IT DIDN'T AFFECT THE 2018 MODELS.. SERVICE DEPT CALLED THE FORD TECH HOTLINE AND PERFORMED ALL THE PROCEDURES THE ENGINEERS REQUESTED AND DID NOT FIX THE ISSUE
Additional Notes:
THE PROBLEM IS EXHAUST IN THE CABIN... INTERMITTENT AND HAPPENS DURING ACCELERATION. OR WHEN THE VEHICLE IS UNDER STRESS ON AN INCLINE OR PASSING ANOTHER VEHICLE... CASE NUMBERS; CAS 22351032 CAS 15942505 CAS 22265738 I SPECIFICALLY ASKED ABOUT THIS POTENTIAL ISSUE WHEN I PURCHASED THIS VEHICLE AND WAS TOLD IT DIDN'T AFFECT THE 2018 MODELS.. SERVICE DEPT CALLED THE FORD TECH HOTLINE AND PERFORMED ALL THE PROCEDURES THE ENGINEERS REQUESTED AND DID NOT FIX THE ISSUE
Mfg Campaign: 11244333
Recall Date: Aug 16, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON HARD ACCELERATION EXHAUST FUME GETS INSIDE THE CABIN EVEN WHEN THE A/C IS ON CIRCULATING MODE. WHEN PARKED ON IDLE WITH A/C CIRCULATING MODE TOXIC SMELL GETS IN THE CABIN TOO. IT CAN BE SMELLED OR DETECTED MORE ON THE RUBBER DOOR SEALS AROUND THE VEHICLE. TOOK IT TO FORD MULTIPLE TIMES BUT THEY CANNOT SOLVE THE ISSUE. IM WORRIED ABOUT MY FAMILY'S HEALTH. FORD USA GAVE ME 40,000 MILES FREE OIL CHANGE AND TIRE ROTATION TO MAKE ME FEEL A LITTLE BETTER. I THINK THIS IS A COMMON PROBLEM OF FORD EXPLORER.
Corrective Action:
ON HARD ACCELERATION EXHAUST FUME GETS INSIDE THE CABIN EVEN WHEN THE A/C IS ON CIRCULATING MODE. WHEN PARKED ON IDLE WITH A/C CIRCULATING MODE TOXIC SMELL GETS IN THE CABIN TOO. IT CAN BE SMELLED OR DETECTED MORE ON THE RUBBER DOOR SEALS AROUND THE VEHICLE. TOOK IT TO FORD MULTIPLE TIMES BUT THEY CANNOT SOLVE THE ISSUE. IM WORRIED ABOUT MY FAMILY'S HEALTH. FORD USA GAVE ME 40,000 MILES FREE OIL CHANGE AND TIRE ROTATION TO MAKE ME FEEL A LITTLE BETTER. I THINK THIS IS A COMMON PROBLEM OF FORD EXPLORER.
Additional Notes:
ON HARD ACCELERATION EXHAUST FUME GETS INSIDE THE CABIN EVEN WHEN THE A/C IS ON CIRCULATING MODE. WHEN PARKED ON IDLE WITH A/C CIRCULATING MODE TOXIC SMELL GETS IN THE CABIN TOO. IT CAN BE SMELLED OR DETECTED MORE ON THE RUBBER DOOR SEALS AROUND THE VEHICLE. TOOK IT TO FORD MULTIPLE TIMES BUT THEY CANNOT SOLVE THE ISSUE. IM WORRIED ABOUT MY FAMILY'S HEALTH. FORD USA GAVE ME 40,000 MILES FREE OIL CHANGE AND TIRE ROTATION TO MAKE ME FEEL A LITTLE BETTER. I THINK THIS IS A COMMON PROBLEM OF FORD EXPLORER.
Mfg Campaign: 11243220
Recall Date: Aug 12, 2019
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE 2018 FORD EXPLORER XLT WITH BLACK PLASTIC ROOF RACKS. I HAVE HAD A RACK BLOW OFF TWICE IN HIGHER SPEED SITUATIONS! THREE TIMES TO DEALERSHIP, REPLACED NOW, TRIED NEW CLIPS, TRIED GLUEING, THEY STILL CANNOT CORRECT, AND ARE UNWILLING TO FULLY REPLACE BOTH RACKS ENTIRELY UNLESS IT FLIES OFF AGAIN. THIS IS EXTREMELY DANGEROUS! I WAS TRAVELING 50MPH WHEN I WATCHED IT LAND IN THE ROAD. HAD A CAR BEEN BEHIND ME AND SWERVED TO MISS IT, ACCIDENT FOR SURE! A MOTORCYCLIST OR HORSE DRAW BUGGY COULD HAVE RESULTED IN A FATALITY. THIS IS NOT A SMALL PART, IT'S A LONG LUGGAGE RACK RAIL. ACCORDING TO CUSTOMERS ONLINE, FORD HAS DONE MANY OF THESE REPAIRS ON MANY EXPLORERS AND NOT ISSUED A RECALL OR AT LEAST CHANGED THE PART ? DOES A HUMAN HAVE TO GET INJURED OR KILLED BEFORE SOMETHING GETS ACCOMPLISHED?
Corrective Action:
THE 2018 FORD EXPLORER XLT WITH BLACK PLASTIC ROOF RACKS. I HAVE HAD A RACK BLOW OFF TWICE IN HIGHER SPEED SITUATIONS! THREE TIMES TO DEALERSHIP, REPLACED NOW, TRIED NEW CLIPS, TRIED GLUEING, THEY STILL CANNOT CORRECT, AND ARE UNWILLING TO FULLY REPLACE BOTH RACKS ENTIRELY UNLESS IT FLIES OFF AGAIN. THIS IS EXTREMELY DANGEROUS! I WAS TRAVELING 50MPH WHEN I WATCHED IT LAND IN THE ROAD. HAD A CAR BEEN BEHIND ME AND SWERVED TO MISS IT, ACCIDENT FOR SURE! A MOTORCYCLIST OR HORSE DRAW BUGGY COULD HAVE RESULTED IN A FATALITY. THIS IS NOT A SMALL PART, IT'S A LONG LUGGAGE RACK RAIL. ACCORDING TO CUSTOMERS ONLINE, FORD HAS DONE MANY OF THESE REPAIRS ON MANY EXPLORERS AND NOT ISSUED A RECALL OR AT LEAST CHANGED THE PART ? DOES A HUMAN HAVE TO GET INJURED OR KILLED BEFORE SOMETHING GETS ACCOMPLISHED?
Additional Notes:
THE 2018 FORD EXPLORER XLT WITH BLACK PLASTIC ROOF RACKS. I HAVE HAD A RACK BLOW OFF TWICE IN HIGHER SPEED SITUATIONS! THREE TIMES TO DEALERSHIP, REPLACED NOW, TRIED NEW CLIPS, TRIED GLUEING, THEY STILL CANNOT CORRECT, AND ARE UNWILLING TO FULLY REPLACE BOTH RACKS ENTIRELY UNLESS IT FLIES OFF AGAIN. THIS IS EXTREMELY DANGEROUS! I WAS TRAVELING 50MPH WHEN I WATCHED IT LAND IN THE ROAD. HAD A CAR BEEN BEHIND ME AND SWERVED TO MISS IT, ACCIDENT FOR SURE! A MOTORCYCLIST OR HORSE DRAW BUGGY COULD HAVE RESULTED IN A FATALITY. THIS IS NOT A SMALL PART, IT'S A LONG LUGGAGE RACK RAIL. ACCORDING TO CUSTOMERS ONLINE, FORD HAS DONE MANY OF THESE REPAIRS ON MANY EXPLORERS AND NOT ISSUED A RECALL OR AT LEAST CHANGED THE PART ? DOES A HUMAN HAVE TO GET INJURED OR KILLED BEFORE SOMETHING GETS ACCOMPLISHED?
Mfg Campaign: 11242338
Recall Date: Aug 7, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE CAR SAT FOR 7 DAYS (WE ARE RETIRED) AND THE STARTER BUTTON DID NOT RESPOND ON THE FIRST TWO TRIES TO START ENGINE. IT HAPPENED ON TWO OCCASIONS. IF LEFT AT AN AIRPORT, WE MIGHT HAVE BEEN STRANDED. I BELIEVE THE CAUSE IS THE HIGH CURRENT DRAIN FOR THE WIFI AND OTHER ELECTRONICS GOING ON. THE DEALER SAID TO CHECK BATTERY. THE PROBLEM DOES NOT OCCUR UNLESS THE CAR IS UNUSED FOR A NUMBER OF DAYS.
Corrective Action:
THE CAR SAT FOR 7 DAYS (WE ARE RETIRED) AND THE STARTER BUTTON DID NOT RESPOND ON THE FIRST TWO TRIES TO START ENGINE. IT HAPPENED ON TWO OCCASIONS. IF LEFT AT AN AIRPORT, WE MIGHT HAVE BEEN STRANDED. I BELIEVE THE CAUSE IS THE HIGH CURRENT DRAIN FOR THE WIFI AND OTHER ELECTRONICS GOING ON. THE DEALER SAID TO CHECK BATTERY. THE PROBLEM DOES NOT OCCUR UNLESS THE CAR IS UNUSED FOR A NUMBER OF DAYS.
Additional Notes:
THE CAR SAT FOR 7 DAYS (WE ARE RETIRED) AND THE STARTER BUTTON DID NOT RESPOND ON THE FIRST TWO TRIES TO START ENGINE. IT HAPPENED ON TWO OCCASIONS. IF LEFT AT AN AIRPORT, WE MIGHT HAVE BEEN STRANDED. I BELIEVE THE CAUSE IS THE HIGH CURRENT DRAIN FOR THE WIFI AND OTHER ELECTRONICS GOING ON. THE DEALER SAID TO CHECK BATTERY. THE PROBLEM DOES NOT OCCUR UNLESS THE CAR IS UNUSED FOR A NUMBER OF DAYS.
Mfg Campaign: 11240574
Recall Date: Jul 30, 2019
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WHILE PARKING VEHICLE SUDDENLY ACCELERATED WHEN MOVING FORWARD SO MUCH THAT HAD TO TURN WHEEL TO RIGHT SIDE TO TRY TO AVOID CAR PARKED IN FRONT TO NO AVAIL HIT CAR PARKED IN FRONT WITH DRIVER SIDE BUMPER AND FENDER.THANK GOD THERE WAS LIGHT POLE IN SIDEWALK WHICH SLOWED DOWN CAR ENOUGH TO BE SHUT OFF.
Corrective Action:
WHILE PARKING VEHICLE SUDDENLY ACCELERATED WHEN MOVING FORWARD SO MUCH THAT HAD TO TURN WHEEL TO RIGHT SIDE TO TRY TO AVOID CAR PARKED IN FRONT TO NO AVAIL HIT CAR PARKED IN FRONT WITH DRIVER SIDE BUMPER AND FENDER.THANK GOD THERE WAS LIGHT POLE IN SIDEWALK WHICH SLOWED DOWN CAR ENOUGH TO BE SHUT OFF.
Additional Notes:
WHILE PARKING VEHICLE SUDDENLY ACCELERATED WHEN MOVING FORWARD SO MUCH THAT HAD TO TURN WHEEL TO RIGHT SIDE TO TRY TO AVOID CAR PARKED IN FRONT TO NO AVAIL HIT CAR PARKED IN FRONT WITH DRIVER SIDE BUMPER AND FENDER.THANK GOD THERE WAS LIGHT POLE IN SIDEWALK WHICH SLOWED DOWN CAR ENOUGH TO BE SHUT OFF.
Mfg Campaign: 11235169
Recall Date: Jul 26, 2019
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE ROOF RAILS ON WILL NOT STAY ATTACHED. HAVE HAD THIS VEHICLE SINCE JAN 2019. BOUGHT NEW. THE DEALERSHIP HAS TRIED 3 NOW 4 TIME'S TO MAKE REPAIRS. THE DRIVERSIDE WILL NOT STAY SEATED TO BOTTOM MOUNT. HAS COME LOOS ON TURNPIKE AND BEGAN BEATING THE ROOF OF OUR VEHICLE. MOST OFTENHIGH WINDS WILL UNSET AND DETACH THE PLASTIC COVER FROM THE BASE MOUNT. IT HAS COME LOOSE MANY TIMES LEAVING THE CAR WASH JUST AS THE BLOWERS WOULD DRY THE CAR.
Corrective Action:
THE ROOF RAILS ON WILL NOT STAY ATTACHED. HAVE HAD THIS VEHICLE SINCE JAN 2019. BOUGHT NEW. THE DEALERSHIP HAS TRIED 3 NOW 4 TIME'S TO MAKE REPAIRS. THE DRIVERSIDE WILL NOT STAY SEATED TO BOTTOM MOUNT. HAS COME LOOS ON TURNPIKE AND BEGAN BEATING THE ROOF OF OUR VEHICLE. MOST OFTENHIGH WINDS WILL UNSET AND DETACH THE PLASTIC COVER FROM THE BASE MOUNT. IT HAS COME LOOSE MANY TIMES LEAVING THE CAR WASH JUST AS THE BLOWERS WOULD DRY THE CAR.
Additional Notes:
THE ROOF RAILS ON WILL NOT STAY ATTACHED. HAVE HAD THIS VEHICLE SINCE JAN 2019. BOUGHT NEW. THE DEALERSHIP HAS TRIED 3 NOW 4 TIME'S TO MAKE REPAIRS. THE DRIVERSIDE WILL NOT STAY SEATED TO BOTTOM MOUNT. HAS COME LOOS ON TURNPIKE AND BEGAN BEATING THE ROOF OF OUR VEHICLE. MOST OFTENHIGH WINDS WILL UNSET AND DETACH THE PLASTIC COVER FROM THE BASE MOUNT. IT HAS COME LOOSE MANY TIMES LEAVING THE CAR WASH JUST AS THE BLOWERS WOULD DRY THE CAR.
Mfg Campaign: 11234291
Recall Date: Jul 23, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
NUMERUS TIMES--WHILE ON VACATION-- DURING ACCELERATION --WEATHER PASSING OR CLIMBING AN UPHILL GRADE--EXHAUST FUMES CAN BE SMELLED IN THE CAR CABIN--AT TIMES VERY BAD VERY CONCERNED --WHEN CARRYING THE GRANDCHILDREN
Corrective Action:
NUMERUS TIMES--WHILE ON VACATION-- DURING ACCELERATION --WEATHER PASSING OR CLIMBING AN UPHILL GRADE--EXHAUST FUMES CAN BE SMELLED IN THE CAR CABIN--AT TIMES VERY BAD VERY CONCERNED --WHEN CARRYING THE GRANDCHILDREN
Additional Notes:
NUMERUS TIMES--WHILE ON VACATION-- DURING ACCELERATION --WEATHER PASSING OR CLIMBING AN UPHILL GRADE--EXHAUST FUMES CAN BE SMELLED IN THE CAR CABIN--AT TIMES VERY BAD VERY CONCERNED --WHEN CARRYING THE GRANDCHILDREN
Mfg Campaign: 11233542
Recall Date: Jul 20, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SMELL OF EXHAUST ESPECIALLY IF ACCELERATING AT HIGH SPEED AND MORE NOTICEABLE IF THE THE AC CIRCULATION IS ON
Corrective Action:
SMELL OF EXHAUST ESPECIALLY IF ACCELERATING AT HIGH SPEED AND MORE NOTICEABLE IF THE THE AC CIRCULATION IS ON
Additional Notes:
SMELL OF EXHAUST ESPECIALLY IF ACCELERATING AT HIGH SPEED AND MORE NOTICEABLE IF THE THE AC CIRCULATION IS ON
Mfg Campaign: 11232011
Recall Date: Jul 15, 2019
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