Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Consumer Complaints
263 ComplaintsFord Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2019 Ford Explorer. The contact stated that the exterior pillars on both sides of the window had detached. Additionally, the contact stated that while driving on several occasions over 30 MPH, she observed a loud buzzing noise and wind coming through the sides of the windshield. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 76,000.
Corrective Action:
The contact owns a 2019 Ford Explorer. The contact stated that the exterior pillars on both sides of the window had detached. Additionally, the contact stated that while driving on several occasions over 30 MPH, she observed a loud buzzing noise and wind coming through the sides of the windshield. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 76,000.
Additional Notes:
The contact owns a 2019 Ford Explorer. The contact stated that the exterior pillars on both sides of the window had detached. Additionally, the contact stated that while driving on several occasions over 30 MPH, she observed a loud buzzing noise and wind coming through the sides of the windshield. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 76,000.
Mfg Campaign: 11585907
Recall Date: Apr 29, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The windshield cawl ( bottom piece that goes across windshield) has deteriorated. Making a whistling sound going down the road. I have already in December 2023 had to replace the A pillar trim and clips on driver side. Have talked to other explorer owners having the same issue. Thank you for your time
Corrective Action:
The windshield cawl ( bottom piece that goes across windshield) has deteriorated. Making a whistling sound going down the road. I have already in December 2023 had to replace the A pillar trim and clips on driver side. Have talked to other explorer owners having the same issue. Thank you for your time
Additional Notes:
The windshield cawl ( bottom piece that goes across windshield) has deteriorated. Making a whistling sound going down the road. I have already in December 2023 had to replace the A pillar trim and clips on driver side. Have talked to other explorer owners having the same issue. Thank you for your time
Mfg Campaign: 11585372
Recall Date: Apr 26, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 60 MPH, the vehicle began making abnormal noises from under the floorboards. The contact stated that the vehicle was losing forward momentum. The contact depressed the accelerator pedal and the vehicle only revved and was not gaining forward momentum. The contact stated numerous warning lights were illuminated. The contact stated that he was able to reach his destination, but was not able to exceed 30 MPH. The contact was able to drive the vehicle to a dealer; however, the vehicle was not diagnosed or repaired. The contact stated that the transmission had been replaced a year prior and felt that the failure was related to the transmission. The manufacturer was not informed of the failure. The failure mileage was approximately 52,000.
Corrective Action:
The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 60 MPH, the vehicle began making abnormal noises from under the floorboards. The contact stated that the vehicle was losing forward momentum. The contact depressed the accelerator pedal and the vehicle only revved and was not gaining forward momentum. The contact stated numerous warning lights were illuminated. The contact stated that he was able to reach his destination, but was not able to exceed 30 MPH. The contact was able to drive the vehicle to a dealer; however, the vehicle was not diagnosed or repaired. The contact stated that the transmission had been replaced a year prior and felt that the failure was related to the transmission. The manufacturer was not informed of the failure. The failure mileage was approximately 52,000.
Additional Notes:
The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 60 MPH, the vehicle began making abnormal noises from under the floorboards. The contact stated that the vehicle was losing forward momentum. The contact depressed the accelerator pedal and the vehicle only revved and was not gaining forward momentum. The contact stated numerous warning lights were illuminated. The contact stated that he was able to reach his destination, but was not able to exceed 30 MPH. The contact was able to drive the vehicle to a dealer; however, the vehicle was not diagnosed or repaired. The contact stated that the transmission had been replaced a year prior and felt that the failure was related to the transmission. The manufacturer was not informed of the failure. The failure mileage was approximately 52,000.
Mfg Campaign: 11584453
Recall Date: Apr 22, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11581195
Recall Date: Apr 4, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I was traveling on the interstate (~75 mph) when the rear of my vehicle suddenly jerked to one side with enough force to cause a loss of control. There were no lights or warning sounds to indicate that there was anything wrong with the vehicle in that moment or leading up to it. I was fortunate enough that no contact was made with any other vehicles as my car crossed all three lanes; from the center lane to the far right and then back across all three lanes to the far left. The car skidded off the highway and slid onto a sloped embankment before it stopped. Obviously, I or someone else could have been seriously injured or even killed. I was able to drive the car back up on the shoulder of the highway. Everything was functioning properly EXCEPT the steering. I was able to drive at ~15 mph to the nearest exit. I was then towed to my mechanic's shop. The tow truck driver said it looked like my right rear tire was about to "fall off" and that I was very lucky. My mechanic took pictures of the damaged part (Right Rear Toe Arm) both on the vehicle and again once removed. He checked with Ford for a recall and found out that this part had been part of a recall on Explorers from 2012-2017, but not on the 2019. Assuming the part had been redesigned after 2017, he ordered a replacement for the right. (The Left Toe Arm was not damaged.) However, once the replacement part arrived, it was a completely new design from the 2019 Toe Arm. He recommended I replace the Left Toe Arm as well since the parts were so different. My right shock absorber was also damaged in the accident and had to be replaced.
Corrective Action:
I was traveling on the interstate (~75 mph) when the rear of my vehicle suddenly jerked to one side with enough force to cause a loss of control. There were no lights or warning sounds to indicate that there was anything wrong with the vehicle in that moment or leading up to it. I was fortunate enough that no contact was made with any other vehicles as my car crossed all three lanes; from the center lane to the far right and then back across all three lanes to the far left. The car skidded off the highway and slid onto a sloped embankment before it stopped. Obviously, I or someone else could have been seriously injured or even killed. I was able to drive the car back up on the shoulder of the highway. Everything was functioning properly EXCEPT the steering. I was able to drive at ~15 mph to the nearest exit. I was then towed to my mechanic's shop. The tow truck driver said it looked like my right rear tire was about to "fall off" and that I was very lucky. My mechanic took pictures of the damaged part (Right Rear Toe Arm) both on the vehicle and again once removed. He checked with Ford for a recall and found out that this part had been part of a recall on Explorers from 2012-2017, but not on the 2019. Assuming the part had been redesigned after 2017, he ordered a replacement for the right. (The Left Toe Arm was not damaged.) However, once the replacement part arrived, it was a completely new design from the 2019 Toe Arm. He recommended I replace the Left Toe Arm as well since the parts were so different. My right shock absorber was also damaged in the accident and had to be replaced.
Additional Notes:
I was traveling on the interstate (~75 mph) when the rear of my vehicle suddenly jerked to one side with enough force to cause a loss of control. There were no lights or warning sounds to indicate that there was anything wrong with the vehicle in that moment or leading up to it. I was fortunate enough that no contact was made with any other vehicles as my car crossed all three lanes; from the center lane to the far right and then back across all three lanes to the far left. The car skidded off the highway and slid onto a sloped embankment before it stopped. Obviously, I or someone else could have been seriously injured or even killed. I was able to drive the car back up on the shoulder of the highway. Everything was functioning properly EXCEPT the steering. I was able to drive at ~15 mph to the nearest exit. I was then towed to my mechanic's shop. The tow truck driver said it looked like my right rear tire was about to "fall off" and that I was very lucky. My mechanic took pictures of the damaged part (Right Rear Toe Arm) both on the vehicle and again once removed. He checked with Ford for a recall and found out that this part had been part of a recall on Explorers from 2012-2017, but not on the 2019. Assuming the part had been redesigned after 2017, he ordered a replacement for the right. (The Left Toe Arm was not damaged.) However, once the replacement part arrived, it was a completely new design from the 2019 Toe Arm. He recommended I replace the Left Toe Arm as well since the parts were so different. My right shock absorber was also damaged in the accident and had to be replaced.
Mfg Campaign: 11579983
Recall Date: Mar 28, 2024
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
I was traveling on the interstate (~75 mph) when the rear of my vehicle suddenly jerked to one side with enough force to cause a loss of control. There were no lights or warning sounds to indicate that there was anything wrong with the vehicle in that moment or leading up to it. I was fortunate enough that no contact was made with any other vehicles as my car crossed all three lanes; from the center lane to the far right and then back across all three lanes to the far left. The car skidded off the highway and slid onto a sloped embankment before it stopped. Obviously, I or someone else could have been seriously injured or even killed. I was able to drive the car back up on the shoulder of the highway. Everything was functioning properly EXCEPT the steering. I was able to drive at ~15 mph to the nearest exit. I was then towed to my mechanic's shop. The tow truck driver said it looked like my right rear tire was about to "fall off" and that I was very lucky. My mechanic took pictures of the damaged part (Right Rear Toe Arm) both on the vehicle and again once removed. He checked with Ford for a recall and found out that this part had been part of a recall on Explorers from 2012-2017, but not on the 2019. Assuming the part had been redesigned after 2017, he ordered a replacement for the right. (The Left Toe Arm was not damaged.) However, once the replacement part arrived, it was a completely new design from the 2019 Toe Arm. He recommended I replace the Left Toe Arm as well since the parts were so different. My right shock absorber was also damaged in the accident and had to be replaced.
Corrective Action:
I was traveling on the interstate (~75 mph) when the rear of my vehicle suddenly jerked to one side with enough force to cause a loss of control. There were no lights or warning sounds to indicate that there was anything wrong with the vehicle in that moment or leading up to it. I was fortunate enough that no contact was made with any other vehicles as my car crossed all three lanes; from the center lane to the far right and then back across all three lanes to the far left. The car skidded off the highway and slid onto a sloped embankment before it stopped. Obviously, I or someone else could have been seriously injured or even killed. I was able to drive the car back up on the shoulder of the highway. Everything was functioning properly EXCEPT the steering. I was able to drive at ~15 mph to the nearest exit. I was then towed to my mechanic's shop. The tow truck driver said it looked like my right rear tire was about to "fall off" and that I was very lucky. My mechanic took pictures of the damaged part (Right Rear Toe Arm) both on the vehicle and again once removed. He checked with Ford for a recall and found out that this part had been part of a recall on Explorers from 2012-2017, but not on the 2019. Assuming the part had been redesigned after 2017, he ordered a replacement for the right. (The Left Toe Arm was not damaged.) However, once the replacement part arrived, it was a completely new design from the 2019 Toe Arm. He recommended I replace the Left Toe Arm as well since the parts were so different. My right shock absorber was also damaged in the accident and had to be replaced.
Additional Notes:
I was traveling on the interstate (~75 mph) when the rear of my vehicle suddenly jerked to one side with enough force to cause a loss of control. There were no lights or warning sounds to indicate that there was anything wrong with the vehicle in that moment or leading up to it. I was fortunate enough that no contact was made with any other vehicles as my car crossed all three lanes; from the center lane to the far right and then back across all three lanes to the far left. The car skidded off the highway and slid onto a sloped embankment before it stopped. Obviously, I or someone else could have been seriously injured or even killed. I was able to drive the car back up on the shoulder of the highway. Everything was functioning properly EXCEPT the steering. I was able to drive at ~15 mph to the nearest exit. I was then towed to my mechanic's shop. The tow truck driver said it looked like my right rear tire was about to "fall off" and that I was very lucky. My mechanic took pictures of the damaged part (Right Rear Toe Arm) both on the vehicle and again once removed. He checked with Ford for a recall and found out that this part had been part of a recall on Explorers from 2012-2017, but not on the 2019. Assuming the part had been redesigned after 2017, he ordered a replacement for the right. (The Left Toe Arm was not damaged.) However, once the replacement part arrived, it was a completely new design from the 2019 Toe Arm. He recommended I replace the Left Toe Arm as well since the parts were so different. My right shock absorber was also damaged in the accident and had to be replaced.
Mfg Campaign: 11579983
Recall Date: Mar 28, 2024
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
I was traveling on the interstate (~75 mph) when the rear of my vehicle suddenly jerked to one side with enough force to cause a loss of control. There were no lights or warning sounds to indicate that there was anything wrong with the vehicle in that moment or leading up to it. I was fortunate enough that no contact was made with any other vehicles as my car crossed all three lanes; from the center lane to the far right and then back across all three lanes to the far left. The car skidded off the highway and slid onto a sloped embankment before it stopped. Obviously, I or someone else could have been seriously injured or even killed. I was able to drive the car back up on the shoulder of the highway. Everything was functioning properly EXCEPT the steering. I was able to drive at ~15 mph to the nearest exit. I was then towed to my mechanic's shop. The tow truck driver said it looked like my right rear tire was about to "fall off" and that I was very lucky. My mechanic took pictures of the damaged part (Right Rear Toe Arm) both on the vehicle and again once removed. He checked with Ford for a recall and found out that this part had been part of a recall on Explorers from 2012-2017, but not on the 2019. Assuming the part had been redesigned after 2017, he ordered a replacement for the right. (The Left Toe Arm was not damaged.) However, once the replacement part arrived, it was a completely new design from the 2019 Toe Arm. He recommended I replace the Left Toe Arm as well since the parts were so different. My right shock absorber was also damaged in the accident and had to be replaced.
Corrective Action:
I was traveling on the interstate (~75 mph) when the rear of my vehicle suddenly jerked to one side with enough force to cause a loss of control. There were no lights or warning sounds to indicate that there was anything wrong with the vehicle in that moment or leading up to it. I was fortunate enough that no contact was made with any other vehicles as my car crossed all three lanes; from the center lane to the far right and then back across all three lanes to the far left. The car skidded off the highway and slid onto a sloped embankment before it stopped. Obviously, I or someone else could have been seriously injured or even killed. I was able to drive the car back up on the shoulder of the highway. Everything was functioning properly EXCEPT the steering. I was able to drive at ~15 mph to the nearest exit. I was then towed to my mechanic's shop. The tow truck driver said it looked like my right rear tire was about to "fall off" and that I was very lucky. My mechanic took pictures of the damaged part (Right Rear Toe Arm) both on the vehicle and again once removed. He checked with Ford for a recall and found out that this part had been part of a recall on Explorers from 2012-2017, but not on the 2019. Assuming the part had been redesigned after 2017, he ordered a replacement for the right. (The Left Toe Arm was not damaged.) However, once the replacement part arrived, it was a completely new design from the 2019 Toe Arm. He recommended I replace the Left Toe Arm as well since the parts were so different. My right shock absorber was also damaged in the accident and had to be replaced.
Additional Notes:
I was traveling on the interstate (~75 mph) when the rear of my vehicle suddenly jerked to one side with enough force to cause a loss of control. There were no lights or warning sounds to indicate that there was anything wrong with the vehicle in that moment or leading up to it. I was fortunate enough that no contact was made with any other vehicles as my car crossed all three lanes; from the center lane to the far right and then back across all three lanes to the far left. The car skidded off the highway and slid onto a sloped embankment before it stopped. Obviously, I or someone else could have been seriously injured or even killed. I was able to drive the car back up on the shoulder of the highway. Everything was functioning properly EXCEPT the steering. I was able to drive at ~15 mph to the nearest exit. I was then towed to my mechanic's shop. The tow truck driver said it looked like my right rear tire was about to "fall off" and that I was very lucky. My mechanic took pictures of the damaged part (Right Rear Toe Arm) both on the vehicle and again once removed. He checked with Ford for a recall and found out that this part had been part of a recall on Explorers from 2012-2017, but not on the 2019. Assuming the part had been redesigned after 2017, he ordered a replacement for the right. (The Left Toe Arm was not damaged.) However, once the replacement part arrived, it was a completely new design from the 2019 Toe Arm. He recommended I replace the Left Toe Arm as well since the parts were so different. My right shock absorber was also damaged in the accident and had to be replaced.
Mfg Campaign: 11579983
Recall Date: Mar 28, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The B-pillar trim piece has become detached from the vehicle due to broken clips and when driving it appears as if it will fall off. Ford will not address the issue, other then using two sided adhesive tape which needs to be replaced continuously. The clips that hold the trim in place are broken and this is common on many explorers. There are other body trim pieces which have been recalled for and this needs to be added as well. The A-pillar trim was recently a recall item and this is just as much a hazard.
Corrective Action:
The B-pillar trim piece has become detached from the vehicle due to broken clips and when driving it appears as if it will fall off. Ford will not address the issue, other then using two sided adhesive tape which needs to be replaced continuously. The clips that hold the trim in place are broken and this is common on many explorers. There are other body trim pieces which have been recalled for and this needs to be added as well. The A-pillar trim was recently a recall item and this is just as much a hazard.
Additional Notes:
The B-pillar trim piece has become detached from the vehicle due to broken clips and when driving it appears as if it will fall off. Ford will not address the issue, other then using two sided adhesive tape which needs to be replaced continuously. The clips that hold the trim in place are broken and this is common on many explorers. There are other body trim pieces which have been recalled for and this needs to be added as well. The A-pillar trim was recently a recall item and this is just as much a hazard.
Mfg Campaign: 11579438
Recall Date: Mar 26, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The B-pillar trim piece has become detached from the vehicle due to broken clips and when driving it appears as if it will fall off. Ford will not address the issue, other then using two sided adhesive tape which needs to be replaced continuously. The clips that hold the trim in place are broken and this is common on many explorers. There are other body trim pieces which have been recalled for and this needs to be added as well. The A-pillar trim was recently a recall item and this is just as much a hazard.
Corrective Action:
The B-pillar trim piece has become detached from the vehicle due to broken clips and when driving it appears as if it will fall off. Ford will not address the issue, other then using two sided adhesive tape which needs to be replaced continuously. The clips that hold the trim in place are broken and this is common on many explorers. There are other body trim pieces which have been recalled for and this needs to be added as well. The A-pillar trim was recently a recall item and this is just as much a hazard.
Additional Notes:
The B-pillar trim piece has become detached from the vehicle due to broken clips and when driving it appears as if it will fall off. Ford will not address the issue, other then using two sided adhesive tape which needs to be replaced continuously. The clips that hold the trim in place are broken and this is common on many explorers. There are other body trim pieces which have been recalled for and this needs to be added as well. The A-pillar trim was recently a recall item and this is just as much a hazard.
Mfg Campaign: 11579438
Recall Date: Mar 26, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
The B-pillar trim piece has become detached from the vehicle due to broken clips and when driving it appears as if it will fall off. Ford will not address the issue, other then using two sided adhesive tape which needs to be replaced continuously. The clips that hold the trim in place are broken and this is common on many explorers. There are other body trim pieces which have been recalled for and this needs to be added as well. The A-pillar trim was recently a recall item and this is just as much a hazard.
Corrective Action:
The B-pillar trim piece has become detached from the vehicle due to broken clips and when driving it appears as if it will fall off. Ford will not address the issue, other then using two sided adhesive tape which needs to be replaced continuously. The clips that hold the trim in place are broken and this is common on many explorers. There are other body trim pieces which have been recalled for and this needs to be added as well. The A-pillar trim was recently a recall item and this is just as much a hazard.
Additional Notes:
The B-pillar trim piece has become detached from the vehicle due to broken clips and when driving it appears as if it will fall off. Ford will not address the issue, other then using two sided adhesive tape which needs to be replaced continuously. The clips that hold the trim in place are broken and this is common on many explorers. There are other body trim pieces which have been recalled for and this needs to be added as well. The A-pillar trim was recently a recall item and this is just as much a hazard.
Mfg Campaign: 11579438
Recall Date: Mar 26, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY:HOOD
Potential Consequences:
The contact owns a 2019 Ford Explorer. The contact stated that there was rust on the aluminum hood, which had bubbles and rust. The vehicle was taken to the local dealer, who stated that the hood needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 18,600.
Corrective Action:
The contact owns a 2019 Ford Explorer. The contact stated that there was rust on the aluminum hood, which had bubbles and rust. The vehicle was taken to the local dealer, who stated that the hood needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 18,600.
Additional Notes:
The contact owns a 2019 Ford Explorer. The contact stated that there was rust on the aluminum hood, which had bubbles and rust. The vehicle was taken to the local dealer, who stated that the hood needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 18,600.
Mfg Campaign: 11577646
Recall Date: Mar 15, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2019 Ford Explorer. The contact stated that there was an abnormal sound coming from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 38,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford Explorer. The contact stated that there was an abnormal sound coming from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 38,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford Explorer. The contact stated that there was an abnormal sound coming from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 38,000. VIN tool confirms parts not available.
Mfg Campaign: 11576582
Recall Date: Mar 11, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My wrench light came on in my 2019 Ford Explorer with 2.3L engine last week. It caused my vehicle to have lack of acceleration during launch and shudder while driving. When my son and I took off from a stop, it was very slow when crossing traffic. Made appointment with Ford dealership to have it looked at the next morning. After car was parked and restarted, wrench light went off. Kept appointment and told them a mechanic friend said it sounded like the torque converter (which my mother who has a 2019 Ford Edge just had replaced the week before!). Explained this to the dealership, they said it didn't sound like that was it. 4 wheel drive module was corrupt so they updated it and told me I may need a new transmission in the near future. Today, my light came on again while taking my son to school and caused lack of acceleration while pulling onto the highway and I took it to the dealership while it was lit up. Codes P0767 and P2704 showed and they told me it was I needed a new transmission due to my torque converter failing. I checked into it and Customer Satisfaction Program 20N07 does not include my car even though it is doing the exact same thing and was assembled in Chicago in January 2019 (timeframe of the program and location). I just don't understand how my car doesn't fall under that program when it is DOING THE EXACT SAME THING with only 67,200 miles on it. This is a serious safety concern. So thankful that there was not heavy traffic when I pulled onto the highway.
Corrective Action:
My wrench light came on in my 2019 Ford Explorer with 2.3L engine last week. It caused my vehicle to have lack of acceleration during launch and shudder while driving. When my son and I took off from a stop, it was very slow when crossing traffic. Made appointment with Ford dealership to have it looked at the next morning. After car was parked and restarted, wrench light went off. Kept appointment and told them a mechanic friend said it sounded like the torque converter (which my mother who has a 2019 Ford Edge just had replaced the week before!). Explained this to the dealership, they said it didn't sound like that was it. 4 wheel drive module was corrupt so they updated it and told me I may need a new transmission in the near future. Today, my light came on again while taking my son to school and caused lack of acceleration while pulling onto the highway and I took it to the dealership while it was lit up. Codes P0767 and P2704 showed and they told me it was I needed a new transmission due to my torque converter failing. I checked into it and Customer Satisfaction Program 20N07 does not include my car even though it is doing the exact same thing and was assembled in Chicago in January 2019 (timeframe of the program and location). I just don't understand how my car doesn't fall under that program when it is DOING THE EXACT SAME THING with only 67,200 miles on it. This is a serious safety concern. So thankful that there was not heavy traffic when I pulled onto the highway.
Additional Notes:
My wrench light came on in my 2019 Ford Explorer with 2.3L engine last week. It caused my vehicle to have lack of acceleration during launch and shudder while driving. When my son and I took off from a stop, it was very slow when crossing traffic. Made appointment with Ford dealership to have it looked at the next morning. After car was parked and restarted, wrench light went off. Kept appointment and told them a mechanic friend said it sounded like the torque converter (which my mother who has a 2019 Ford Edge just had replaced the week before!). Explained this to the dealership, they said it didn't sound like that was it. 4 wheel drive module was corrupt so they updated it and told me I may need a new transmission in the near future. Today, my light came on again while taking my son to school and caused lack of acceleration while pulling onto the highway and I took it to the dealership while it was lit up. Codes P0767 and P2704 showed and they told me it was I needed a new transmission due to my torque converter failing. I checked into it and Customer Satisfaction Program 20N07 does not include my car even though it is doing the exact same thing and was assembled in Chicago in January 2019 (timeframe of the program and location). I just don't understand how my car doesn't fall under that program when it is DOING THE EXACT SAME THING with only 67,200 miles on it. This is a serious safety concern. So thankful that there was not heavy traffic when I pulled onto the highway.
Mfg Campaign: 11573158
Recall Date: Feb 21, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:HORN
Potential Consequences:
The contact owns a 2019 Ford Explorer. The contact stated that the horn was inoperable. There was no warning light illuminated. The dealer was notified of the failure and an appointment was scheduled to perform a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 74,000.
Corrective Action:
The contact owns a 2019 Ford Explorer. The contact stated that the horn was inoperable. There was no warning light illuminated. The dealer was notified of the failure and an appointment was scheduled to perform a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 74,000.
Additional Notes:
The contact owns a 2019 Ford Explorer. The contact stated that the horn was inoperable. There was no warning light illuminated. The dealer was notified of the failure and an appointment was scheduled to perform a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 74,000.
Mfg Campaign: 11573023
Recall Date: Feb 20, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2019 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior B-Pillar trim detached. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V031000 (Structure). The manufacturer was notified of the failure but provided no assistance because the recall did not include the B-Pillar. The failure mileage was 96,000.
Corrective Action:
The contact owns a 2019 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior B-Pillar trim detached. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V031000 (Structure). The manufacturer was notified of the failure but provided no assistance because the recall did not include the B-Pillar. The failure mileage was 96,000.
Additional Notes:
The contact owns a 2019 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior B-Pillar trim detached. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V031000 (Structure). The manufacturer was notified of the failure but provided no assistance because the recall did not include the B-Pillar. The failure mileage was 96,000.
Mfg Campaign: 11571673
Recall Date: Feb 13, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Drivers door will not lock. It will only lock if you push it down but doesn’t lock when taking off like it’s supposed to for safety.
Corrective Action:
Drivers door will not lock. It will only lock if you push it down but doesn’t lock when taking off like it’s supposed to for safety.
Additional Notes:
Drivers door will not lock. It will only lock if you push it down but doesn’t lock when taking off like it’s supposed to for safety.
Mfg Campaign: 11570917
Recall Date: Feb 8, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Needs a full transmission replacement and only have 80,000 miles on it. Bought new from dealership in 2019.
Corrective Action:
Needs a full transmission replacement and only have 80,000 miles on it. Bought new from dealership in 2019.
Additional Notes:
Needs a full transmission replacement and only have 80,000 miles on it. Bought new from dealership in 2019.
Mfg Campaign: 11569267
Recall Date: Feb 1, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The A-pillar passenger side flank flew off while driving.
Corrective Action:
The A-pillar passenger side flank flew off while driving.
Additional Notes:
The A-pillar passenger side flank flew off while driving.
Mfg Campaign: 11568227
Recall Date: Jan 27, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Operator law enforcement was idling for an extended time in this vehicle. He was found unconscious in the vehicle and diagnosed with acute carbon monoxide poisoning. He was hospitalised for 4 days, and suffers continuing neurological deficits. Post-incident testing by engineer instructed by operator indicated two improper or incomplete welds on exhaust system, allowing exhaust to pool under vehicle and enter passenger compartment through HVAC fresh air intake. Post-incident testing recreated rising CO levels in passenger compartment. Vehicle has also been inspected by manufacturer. There were no warning lamps or messages.
Corrective Action:
Operator law enforcement was idling for an extended time in this vehicle. He was found unconscious in the vehicle and diagnosed with acute carbon monoxide poisoning. He was hospitalised for 4 days, and suffers continuing neurological deficits. Post-incident testing by engineer instructed by operator indicated two improper or incomplete welds on exhaust system, allowing exhaust to pool under vehicle and enter passenger compartment through HVAC fresh air intake. Post-incident testing recreated rising CO levels in passenger compartment. Vehicle has also been inspected by manufacturer. There were no warning lamps or messages.
Additional Notes:
Operator law enforcement was idling for an extended time in this vehicle. He was found unconscious in the vehicle and diagnosed with acute carbon monoxide poisoning. He was hospitalised for 4 days, and suffers continuing neurological deficits. Post-incident testing by engineer instructed by operator indicated two improper or incomplete welds on exhaust system, allowing exhaust to pool under vehicle and enter passenger compartment through HVAC fresh air intake. Post-incident testing recreated rising CO levels in passenger compartment. Vehicle has also been inspected by manufacturer. There were no warning lamps or messages.
Mfg Campaign: 11568138
Recall Date: Jan 26, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Operator law enforcement was idling for an extended time in this vehicle. He was found unconscious in the vehicle and diagnosed with acute carbon monoxide poisoning. He was hospitalised for 4 days, and suffers continuing neurological deficits. Post-incident testing by engineer instructed by operator indicated two improper or incomplete welds on exhaust system, allowing exhaust to pool under vehicle and enter passenger compartment through HVAC fresh air intake. Post-incident testing recreated rising CO levels in passenger compartment. Vehicle has also been inspected by manufacturer. There were no warning lamps or messages.
Corrective Action:
Operator law enforcement was idling for an extended time in this vehicle. He was found unconscious in the vehicle and diagnosed with acute carbon monoxide poisoning. He was hospitalised for 4 days, and suffers continuing neurological deficits. Post-incident testing by engineer instructed by operator indicated two improper or incomplete welds on exhaust system, allowing exhaust to pool under vehicle and enter passenger compartment through HVAC fresh air intake. Post-incident testing recreated rising CO levels in passenger compartment. Vehicle has also been inspected by manufacturer. There were no warning lamps or messages.
Additional Notes:
Operator law enforcement was idling for an extended time in this vehicle. He was found unconscious in the vehicle and diagnosed with acute carbon monoxide poisoning. He was hospitalised for 4 days, and suffers continuing neurological deficits. Post-incident testing by engineer instructed by operator indicated two improper or incomplete welds on exhaust system, allowing exhaust to pool under vehicle and enter passenger compartment through HVAC fresh air intake. Post-incident testing recreated rising CO levels in passenger compartment. Vehicle has also been inspected by manufacturer. There were no warning lamps or messages.
Mfg Campaign: 11568138
Recall Date: Jan 26, 2024
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