Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Flex, Fiesta, and Lincoln MKT vehicles. The rearview camera may intermittently display a blank or distorted image.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24S75
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Fiesta vehicles. The brake calipers may have been manufactured with the incorrect assembly fluid, which can cause the caliper's rubber seals to swell.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S27
Recall Date: Aug 28, 2019
Consumer Complaints
69 ComplaintsFord Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2019 FORD FIESTA. THE CONTACT STATED THAT WHILE DRIVING 73 MPH, THE SUNROOF SHATTERED WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO RIVERTOWN FORD LOCATED AT (168 WHITTLESEY RD, COLUMBUS, GA 31904) WHERE THE CONTACT WAS REFERRED TO THE INSURANCE PROVIDER FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED TO HAVE THE VEHICLE TAKEN TO THE DEALER WHERE THE VEHICLE WAS PURCHASED TO BE INSPECTED OR DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 25,252.
Corrective Action:
TL* THE CONTACT OWNS A 2019 FORD FIESTA. THE CONTACT STATED THAT WHILE DRIVING 73 MPH, THE SUNROOF SHATTERED WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO RIVERTOWN FORD LOCATED AT (168 WHITTLESEY RD, COLUMBUS, GA 31904) WHERE THE CONTACT WAS REFERRED TO THE INSURANCE PROVIDER FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED TO HAVE THE VEHICLE TAKEN TO THE DEALER WHERE THE VEHICLE WAS PURCHASED TO BE INSPECTED OR DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 25,252.
Additional Notes:
TL* THE CONTACT OWNS A 2019 FORD FIESTA. THE CONTACT STATED THAT WHILE DRIVING 73 MPH, THE SUNROOF SHATTERED WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO RIVERTOWN FORD LOCATED AT (168 WHITTLESEY RD, COLUMBUS, GA 31904) WHERE THE CONTACT WAS REFERRED TO THE INSURANCE PROVIDER FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED TO HAVE THE VEHICLE TAKEN TO THE DEALER WHERE THE VEHICLE WAS PURCHASED TO BE INSPECTED OR DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 25,252.
Mfg Campaign: 11312123
Recall Date: Feb 28, 2020
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON MONDAY DECEMBER 2, 2019 ON MY WAY TO WORK I WAS GOING STRAIGHT ON THE STREET WITH HEAVY TRAFFIC AND SEEN THAT THERE WAS NEEDED TO BE A STOP UP FRONT SO I SLOWLY STEPPED ON THE BRAKES AND NOTHING WAS HAPPENING AND THEN I PRESSED ON THE BRAKES FIRMLY AND THE PEDAL WENT NEARLY TO THE FLOOR AND I GOT INTO A ACCIDENT DUE TO THE FACT THAT THE BRAKES FAILED
Corrective Action:
ON MONDAY DECEMBER 2, 2019 ON MY WAY TO WORK I WAS GOING STRAIGHT ON THE STREET WITH HEAVY TRAFFIC AND SEEN THAT THERE WAS NEEDED TO BE A STOP UP FRONT SO I SLOWLY STEPPED ON THE BRAKES AND NOTHING WAS HAPPENING AND THEN I PRESSED ON THE BRAKES FIRMLY AND THE PEDAL WENT NEARLY TO THE FLOOR AND I GOT INTO A ACCIDENT DUE TO THE FACT THAT THE BRAKES FAILED
Additional Notes:
ON MONDAY DECEMBER 2, 2019 ON MY WAY TO WORK I WAS GOING STRAIGHT ON THE STREET WITH HEAVY TRAFFIC AND SEEN THAT THERE WAS NEEDED TO BE A STOP UP FRONT SO I SLOWLY STEPPED ON THE BRAKES AND NOTHING WAS HAPPENING AND THEN I PRESSED ON THE BRAKES FIRMLY AND THE PEDAL WENT NEARLY TO THE FLOOR AND I GOT INTO A ACCIDENT DUE TO THE FACT THAT THE BRAKES FAILED
Mfg Campaign: 11286770
Recall Date: Dec 3, 2019
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
I HAD SLAMMED ON MY BREAKS TO AVOID REAR ENDING SOMEONE AND I SLID DOWN THE BRIDGE AND ENDED UP REARENDING THEM. MY FRONT END WAS SMASHED UP BUT NO AIRBAGS DEPLOYED. MY WIFE WAS DRIVING OUR 2018 FORD FIESTA HATCHBACK AND TOTALED THE FRONT IN BY HITTING A POLE AND THE AIR BAGS DID NOT DEPLOY AS WELL. WE ARE HIGHLY DISSATISFIED THAT THE AIRBAGS HAVE YET TO DEPLOY WHEN THEY SHOULD.
Corrective Action:
I HAD SLAMMED ON MY BREAKS TO AVOID REAR ENDING SOMEONE AND I SLID DOWN THE BRIDGE AND ENDED UP REARENDING THEM. MY FRONT END WAS SMASHED UP BUT NO AIRBAGS DEPLOYED. MY WIFE WAS DRIVING OUR 2018 FORD FIESTA HATCHBACK AND TOTALED THE FRONT IN BY HITTING A POLE AND THE AIR BAGS DID NOT DEPLOY AS WELL. WE ARE HIGHLY DISSATISFIED THAT THE AIRBAGS HAVE YET TO DEPLOY WHEN THEY SHOULD.
Additional Notes:
I HAD SLAMMED ON MY BREAKS TO AVOID REAR ENDING SOMEONE AND I SLID DOWN THE BRIDGE AND ENDED UP REARENDING THEM. MY FRONT END WAS SMASHED UP BUT NO AIRBAGS DEPLOYED. MY WIFE WAS DRIVING OUR 2018 FORD FIESTA HATCHBACK AND TOTALED THE FRONT IN BY HITTING A POLE AND THE AIR BAGS DID NOT DEPLOY AS WELL. WE ARE HIGHLY DISSATISFIED THAT THE AIRBAGS HAVE YET TO DEPLOY WHEN THEY SHOULD.
Mfg Campaign: 11258798
Recall Date: Sep 29, 2019
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2019 FORD FIESTA. THE CONTACT'S DAUGHTER WAS DRIVING AT 30 MPH WHEN SHE LOST CONTROL OF THE VEHICLE AND CRASHED INTO AN ELECTRICAL POLE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE OF THE VEHICLE WAS DAMAGED AS WELL AS THE VEHICLE FLIPPED OVER LANDING IN FRONT OF A TREE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT'S DAUGHTER SUSTAINED HEAD INJURIES DUE TO MAKING CONTACT WITH THE STEERING WHEEL. MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS TOWED TO THE CITY'S LOCAL IMPOUND LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,00.
Corrective Action:
TL* THE CONTACT OWNS A 2019 FORD FIESTA. THE CONTACT'S DAUGHTER WAS DRIVING AT 30 MPH WHEN SHE LOST CONTROL OF THE VEHICLE AND CRASHED INTO AN ELECTRICAL POLE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE OF THE VEHICLE WAS DAMAGED AS WELL AS THE VEHICLE FLIPPED OVER LANDING IN FRONT OF A TREE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT'S DAUGHTER SUSTAINED HEAD INJURIES DUE TO MAKING CONTACT WITH THE STEERING WHEEL. MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS TOWED TO THE CITY'S LOCAL IMPOUND LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,00.
Additional Notes:
TL* THE CONTACT OWNS A 2019 FORD FIESTA. THE CONTACT'S DAUGHTER WAS DRIVING AT 30 MPH WHEN SHE LOST CONTROL OF THE VEHICLE AND CRASHED INTO AN ELECTRICAL POLE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE OF THE VEHICLE WAS DAMAGED AS WELL AS THE VEHICLE FLIPPED OVER LANDING IN FRONT OF A TREE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT'S DAUGHTER SUSTAINED HEAD INJURIES DUE TO MAKING CONTACT WITH THE STEERING WHEEL. MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS TOWED TO THE CITY'S LOCAL IMPOUND LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,00.
Mfg Campaign: 11257503
Recall Date: Sep 23, 2019
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
LOST CONTROL OF CAR. FIRST IMPACT WAS A TREE STUMP AS CAR WAS TURNING, HIT TREE STUMP. SHE WENT FORWARD AND HIT HEAD ON STIRRING WHEEL. AIR BAG AT STEERING WHEEL DID NOT INFLATE OR DEPLOY. ONLY SIDE DOOR ON LEFT SIDE FILLED WITH AIR.SECOND IMPACT CAR TILTS OVER THEN AIRBAG ON SIDE DOOR INFLATE. THE CAR WAS IN MOTION, ON A RESIDENTIAL STREET.
Corrective Action:
LOST CONTROL OF CAR. FIRST IMPACT WAS A TREE STUMP AS CAR WAS TURNING, HIT TREE STUMP. SHE WENT FORWARD AND HIT HEAD ON STIRRING WHEEL. AIR BAG AT STEERING WHEEL DID NOT INFLATE OR DEPLOY. ONLY SIDE DOOR ON LEFT SIDE FILLED WITH AIR.SECOND IMPACT CAR TILTS OVER THEN AIRBAG ON SIDE DOOR INFLATE. THE CAR WAS IN MOTION, ON A RESIDENTIAL STREET.
Additional Notes:
LOST CONTROL OF CAR. FIRST IMPACT WAS A TREE STUMP AS CAR WAS TURNING, HIT TREE STUMP. SHE WENT FORWARD AND HIT HEAD ON STIRRING WHEEL. AIR BAG AT STEERING WHEEL DID NOT INFLATE OR DEPLOY. ONLY SIDE DOOR ON LEFT SIDE FILLED WITH AIR.SECOND IMPACT CAR TILTS OVER THEN AIRBAG ON SIDE DOOR INFLATE. THE CAR WAS IN MOTION, ON A RESIDENTIAL STREET.
Mfg Campaign: 11245817
Recall Date: Aug 22, 2019
Ford Motor Company
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
LOST CONTROL OF CAR. FIRST IMPACT WAS A TREE STUMP AS CAR WAS TURNING, HIT TREE STUMP. SHE WENT FORWARD AND HIT HEAD ON STIRRING WHEEL. AIR BAG AT STEERING WHEEL DID NOT INFLATE OR DEPLOY. ONLY SIDE DOOR ON LEFT SIDE FILLED WITH AIR.SECOND IMPACT CAR TILTS OVER THEN AIRBAG ON SIDE DOOR INFLATE. THE CAR WAS IN MOTION, ON A RESIDENTIAL STREET.
Corrective Action:
LOST CONTROL OF CAR. FIRST IMPACT WAS A TREE STUMP AS CAR WAS TURNING, HIT TREE STUMP. SHE WENT FORWARD AND HIT HEAD ON STIRRING WHEEL. AIR BAG AT STEERING WHEEL DID NOT INFLATE OR DEPLOY. ONLY SIDE DOOR ON LEFT SIDE FILLED WITH AIR.SECOND IMPACT CAR TILTS OVER THEN AIRBAG ON SIDE DOOR INFLATE. THE CAR WAS IN MOTION, ON A RESIDENTIAL STREET.
Additional Notes:
LOST CONTROL OF CAR. FIRST IMPACT WAS A TREE STUMP AS CAR WAS TURNING, HIT TREE STUMP. SHE WENT FORWARD AND HIT HEAD ON STIRRING WHEEL. AIR BAG AT STEERING WHEEL DID NOT INFLATE OR DEPLOY. ONLY SIDE DOOR ON LEFT SIDE FILLED WITH AIR.SECOND IMPACT CAR TILTS OVER THEN AIRBAG ON SIDE DOOR INFLATE. THE CAR WAS IN MOTION, ON A RESIDENTIAL STREET.
Mfg Campaign: 11245817
Recall Date: Aug 22, 2019
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2019 FORD FIESTA. WHILE DRIVING 20 MPH, THE VEHICLE FAILED TO DECELERATE WHEN THE ACCELERATOR PEDAL WAS RELEASED. THE CONTACT STATED THAT THE ENGINE RPMS WERE AT 1,100. WHEN THE BRAKE PEDAL WAS DEPRESSED, THERE WAS A DELAY, THE VEHICLE CONTINUED TO MOVE FORWARD, AND THE RPMS DROPPED TO 750. THE VEHICLE WAS TAKEN TO DAVE SMITH FORD (LOCATED AT 4045 TRANSIT RD, WILLIAMSVILLE, NY 14221, (716) 634-2000) WHERE IT WAS DIAGNOSED THAT THERE WAS COMPUTER FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,100. *BF *AS
Corrective Action:
TL* THE CONTACT OWNS A 2019 FORD FIESTA. WHILE DRIVING 20 MPH, THE VEHICLE FAILED TO DECELERATE WHEN THE ACCELERATOR PEDAL WAS RELEASED. THE CONTACT STATED THAT THE ENGINE RPMS WERE AT 1,100. WHEN THE BRAKE PEDAL WAS DEPRESSED, THERE WAS A DELAY, THE VEHICLE CONTINUED TO MOVE FORWARD, AND THE RPMS DROPPED TO 750. THE VEHICLE WAS TAKEN TO DAVE SMITH FORD (LOCATED AT 4045 TRANSIT RD, WILLIAMSVILLE, NY 14221, (716) 634-2000) WHERE IT WAS DIAGNOSED THAT THERE WAS COMPUTER FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,100. *BF *AS
Additional Notes:
TL* THE CONTACT OWNS A 2019 FORD FIESTA. WHILE DRIVING 20 MPH, THE VEHICLE FAILED TO DECELERATE WHEN THE ACCELERATOR PEDAL WAS RELEASED. THE CONTACT STATED THAT THE ENGINE RPMS WERE AT 1,100. WHEN THE BRAKE PEDAL WAS DEPRESSED, THERE WAS A DELAY, THE VEHICLE CONTINUED TO MOVE FORWARD, AND THE RPMS DROPPED TO 750. THE VEHICLE WAS TAKEN TO DAVE SMITH FORD (LOCATED AT 4045 TRANSIT RD, WILLIAMSVILLE, NY 14221, (716) 634-2000) WHERE IT WAS DIAGNOSED THAT THERE WAS COMPUTER FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,100. *BF *AS
Mfg Campaign: 11228742
Recall Date: Jul 1, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 FORD FIESTA. WHILE DRIVING 20 MPH, THE VEHICLE FAILED TO DECELERATE WHEN THE ACCELERATOR PEDAL WAS RELEASED. THE CONTACT STATED THAT THE ENGINE RPMS WERE AT 1,100. WHEN THE BRAKE PEDAL WAS DEPRESSED, THERE WAS A DELAY, THE VEHICLE CONTINUED TO MOVE FORWARD, AND THE RPMS DROPPED TO 750. THE VEHICLE WAS TAKEN TO DAVE SMITH FORD (LOCATED AT 4045 TRANSIT RD, WILLIAMSVILLE, NY 14221, (716) 634-2000) WHERE IT WAS DIAGNOSED THAT THERE WAS COMPUTER FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,100. *BF *AS
Corrective Action:
TL* THE CONTACT OWNS A 2019 FORD FIESTA. WHILE DRIVING 20 MPH, THE VEHICLE FAILED TO DECELERATE WHEN THE ACCELERATOR PEDAL WAS RELEASED. THE CONTACT STATED THAT THE ENGINE RPMS WERE AT 1,100. WHEN THE BRAKE PEDAL WAS DEPRESSED, THERE WAS A DELAY, THE VEHICLE CONTINUED TO MOVE FORWARD, AND THE RPMS DROPPED TO 750. THE VEHICLE WAS TAKEN TO DAVE SMITH FORD (LOCATED AT 4045 TRANSIT RD, WILLIAMSVILLE, NY 14221, (716) 634-2000) WHERE IT WAS DIAGNOSED THAT THERE WAS COMPUTER FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,100. *BF *AS
Additional Notes:
TL* THE CONTACT OWNS A 2019 FORD FIESTA. WHILE DRIVING 20 MPH, THE VEHICLE FAILED TO DECELERATE WHEN THE ACCELERATOR PEDAL WAS RELEASED. THE CONTACT STATED THAT THE ENGINE RPMS WERE AT 1,100. WHEN THE BRAKE PEDAL WAS DEPRESSED, THERE WAS A DELAY, THE VEHICLE CONTINUED TO MOVE FORWARD, AND THE RPMS DROPPED TO 750. THE VEHICLE WAS TAKEN TO DAVE SMITH FORD (LOCATED AT 4045 TRANSIT RD, WILLIAMSVILLE, NY 14221, (716) 634-2000) WHERE IT WAS DIAGNOSED THAT THERE WAS COMPUTER FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,100. *BF *AS
Mfg Campaign: 11228742
Recall Date: Jul 1, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
THE VEHICLE HAS A PROBLEM WITH THE POWERSHIFT AUTOMATIC TRANSMISSION IT'S VERY SLUGGISH WHEN SHIFTING WHEN YOU TAP THE ACCELERATOR WITH YOUR FOOT AFTER BEING AT A STOP SIGN THE CAR JOLTS LIKE PREVIOUS YEAR AND MODELS OF THIS CAR
Corrective Action:
THE VEHICLE HAS A PROBLEM WITH THE POWERSHIFT AUTOMATIC TRANSMISSION IT'S VERY SLUGGISH WHEN SHIFTING WHEN YOU TAP THE ACCELERATOR WITH YOUR FOOT AFTER BEING AT A STOP SIGN THE CAR JOLTS LIKE PREVIOUS YEAR AND MODELS OF THIS CAR
Additional Notes:
THE VEHICLE HAS A PROBLEM WITH THE POWERSHIFT AUTOMATIC TRANSMISSION IT'S VERY SLUGGISH WHEN SHIFTING WHEN YOU TAP THE ACCELERATOR WITH YOUR FOOT AFTER BEING AT A STOP SIGN THE CAR JOLTS LIKE PREVIOUS YEAR AND MODELS OF THIS CAR
Mfg Campaign: 11210169
Recall Date: May 27, 2019
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