Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S04
Recall Date: Feb 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
77 ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The APIM stopped working, this unit controls all of the SYNC functions as well as front cabin vent selection. We can no longer use the windshield defrost because the air will only blow from the vents facing the driver and passenger seat. All hands free phone features, aux input, and USB port have also stopped working.
Corrective Action:
The APIM stopped working, this unit controls all of the SYNC functions as well as front cabin vent selection. We can no longer use the windshield defrost because the air will only blow from the vents facing the driver and passenger seat. All hands free phone features, aux input, and USB port have also stopped working.
Additional Notes:
The APIM stopped working, this unit controls all of the SYNC functions as well as front cabin vent selection. We can no longer use the windshield defrost because the air will only blow from the vents facing the driver and passenger seat. All hands free phone features, aux input, and USB port have also stopped working.
Mfg Campaign: 11448779
Recall Date: Jan 25, 2022
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
The contact owns a 2016 Ford Flex. The contact stated that the passenger’s side front and rear door latches malfunctioned making it difficult to securely close the doors. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The approximate failure mileage was 80,000.
Corrective Action:
The contact owns a 2016 Ford Flex. The contact stated that the passenger’s side front and rear door latches malfunctioned making it difficult to securely close the doors. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The approximate failure mileage was 80,000.
Additional Notes:
The contact owns a 2016 Ford Flex. The contact stated that the passenger’s side front and rear door latches malfunctioned making it difficult to securely close the doors. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The approximate failure mileage was 80,000.
Mfg Campaign: 11442881
Recall Date: Dec 6, 2021
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The passenger side seat belt tightens on passenger while driving. It tightened on one passenger so tight; there became a need to cut the belt off! The second time it tightened on the passenger while driving, but did not tighten to the point of needing to cut the belt. When I took the vehicle to the dealership they didn’t seem to interested in the issue, however the service tech and the mechanical tech reportedly did drive the vehicle (saying the passenger pulled on the seat belt and it was working properly). However the tension tightens without notice on the passenger side front seat and today the alarm for no seatbelt didn’t even come on when the passenger was unbuckled when the vehicle was driven!!
Corrective Action:
The passenger side seat belt tightens on passenger while driving. It tightened on one passenger so tight; there became a need to cut the belt off! The second time it tightened on the passenger while driving, but did not tighten to the point of needing to cut the belt. When I took the vehicle to the dealership they didn’t seem to interested in the issue, however the service tech and the mechanical tech reportedly did drive the vehicle (saying the passenger pulled on the seat belt and it was working properly). However the tension tightens without notice on the passenger side front seat and today the alarm for no seatbelt didn’t even come on when the passenger was unbuckled when the vehicle was driven!!
Additional Notes:
The passenger side seat belt tightens on passenger while driving. It tightened on one passenger so tight; there became a need to cut the belt off! The second time it tightened on the passenger while driving, but did not tighten to the point of needing to cut the belt. When I took the vehicle to the dealership they didn’t seem to interested in the issue, however the service tech and the mechanical tech reportedly did drive the vehicle (saying the passenger pulled on the seat belt and it was working properly). However the tension tightens without notice on the passenger side front seat and today the alarm for no seatbelt didn’t even come on when the passenger was unbuckled when the vehicle was driven!!
Mfg Campaign: 11432717
Recall Date: Sep 13, 2021
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) AND HAD THE VEHICLE SERVICED AT TUSCALOOSA FORD (5801 MCFARLAND BLVD E, TUSCALOOSA, AL 35405). MONTHS LATER, THE CONTACT STATED THAT WHILE DRIVING 65 MPH, SHE SUDDENLY LOST CONTROL OF THE REAR END OF THE VEHICLE WITHOUT WARNING. THE CONTACT STATED THAT AS SHE TURNED THE STEERING WHEEL TO THE LEFT, THE VEHICLE WOULD SHIFT TO THE RIGHT AND VICE VERSE. THE FAILURE NEARLY CAUSED THE VEHICLE TO FLIP OVER WHILE DRIVING. THE CONTACT REGAINED CONTROL OF THE VEHICLE AND CONTINUED DRIVING AT A SLOWER SPEED. THE CONTACT'S HUSBAND THEN CALLED THE DEALER AND WAS INFORMED TO NO LONGER DRIVE THE VEHICLE. DUE TO THE FAILURE, THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE THEY DIAGNOSED THE FAILURE AS A FRACTURED TOE LINK, WHICH SHE LINKED TO THE PRIOR SERVICED RECALL. THE DEALER INFORMED HER THAT SHE WOULD HAVE TO REPAIR THE VEHICLE OUT OF POCKET. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND REMAINED IN THE POSSESSION OF THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) AND HAD THE VEHICLE SERVICED AT TUSCALOOSA FORD (5801 MCFARLAND BLVD E, TUSCALOOSA, AL 35405). MONTHS LATER, THE CONTACT STATED THAT WHILE DRIVING 65 MPH, SHE SUDDENLY LOST CONTROL OF THE REAR END OF THE VEHICLE WITHOUT WARNING. THE CONTACT STATED THAT AS SHE TURNED THE STEERING WHEEL TO THE LEFT, THE VEHICLE WOULD SHIFT TO THE RIGHT AND VICE VERSE. THE FAILURE NEARLY CAUSED THE VEHICLE TO FLIP OVER WHILE DRIVING. THE CONTACT REGAINED CONTROL OF THE VEHICLE AND CONTINUED DRIVING AT A SLOWER SPEED. THE CONTACT'S HUSBAND THEN CALLED THE DEALER AND WAS INFORMED TO NO LONGER DRIVE THE VEHICLE. DUE TO THE FAILURE, THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE THEY DIAGNOSED THE FAILURE AS A FRACTURED TOE LINK, WHICH SHE LINKED TO THE PRIOR SERVICED RECALL. THE DEALER INFORMED HER THAT SHE WOULD HAVE TO REPAIR THE VEHICLE OUT OF POCKET. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND REMAINED IN THE POSSESSION OF THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) AND HAD THE VEHICLE SERVICED AT TUSCALOOSA FORD (5801 MCFARLAND BLVD E, TUSCALOOSA, AL 35405). MONTHS LATER, THE CONTACT STATED THAT WHILE DRIVING 65 MPH, SHE SUDDENLY LOST CONTROL OF THE REAR END OF THE VEHICLE WITHOUT WARNING. THE CONTACT STATED THAT AS SHE TURNED THE STEERING WHEEL TO THE LEFT, THE VEHICLE WOULD SHIFT TO THE RIGHT AND VICE VERSE. THE FAILURE NEARLY CAUSED THE VEHICLE TO FLIP OVER WHILE DRIVING. THE CONTACT REGAINED CONTROL OF THE VEHICLE AND CONTINUED DRIVING AT A SLOWER SPEED. THE CONTACT'S HUSBAND THEN CALLED THE DEALER AND WAS INFORMED TO NO LONGER DRIVE THE VEHICLE. DUE TO THE FAILURE, THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE THEY DIAGNOSED THE FAILURE AS A FRACTURED TOE LINK, WHICH SHE LINKED TO THE PRIOR SERVICED RECALL. THE DEALER INFORMED HER THAT SHE WOULD HAVE TO REPAIR THE VEHICLE OUT OF POCKET. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND REMAINED IN THE POSSESSION OF THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.
Mfg Campaign: 11395387
Recall Date: Feb 9, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
REAR PARK ASSIST CAMERA DOES NOT ACTIVATE WHEN IN REVERSE. READ PASSENGER DOOR LOCK PAWL FRACTURE-NHTSA RECALL. FORD REFUSES TO REPAIR THE RECALL BECAUSE THEY DID NOT ISSUE THE RECALL. THIS DOOR HAS A FRACTURED PAWL LOCK/LATCH ON THE REAR PASSENGER DOOR. CAR DOES NOT DETECT KEY. WE PAID ADDITIONAL FOR FOB ANNUAL REPLACEMENTS, FORD REFUSES TO REPLACE THE FOBS EVEN WHEN ITS FAULTY. I RECORDED THIS CALL...AND EVERY OTHER CALL.
Corrective Action:
REAR PARK ASSIST CAMERA DOES NOT ACTIVATE WHEN IN REVERSE. READ PASSENGER DOOR LOCK PAWL FRACTURE-NHTSA RECALL. FORD REFUSES TO REPAIR THE RECALL BECAUSE THEY DID NOT ISSUE THE RECALL. THIS DOOR HAS A FRACTURED PAWL LOCK/LATCH ON THE REAR PASSENGER DOOR. CAR DOES NOT DETECT KEY. WE PAID ADDITIONAL FOR FOB ANNUAL REPLACEMENTS, FORD REFUSES TO REPLACE THE FOBS EVEN WHEN ITS FAULTY. I RECORDED THIS CALL...AND EVERY OTHER CALL.
Additional Notes:
REAR PARK ASSIST CAMERA DOES NOT ACTIVATE WHEN IN REVERSE. READ PASSENGER DOOR LOCK PAWL FRACTURE-NHTSA RECALL. FORD REFUSES TO REPAIR THE RECALL BECAUSE THEY DID NOT ISSUE THE RECALL. THIS DOOR HAS A FRACTURED PAWL LOCK/LATCH ON THE REAR PASSENGER DOOR. CAR DOES NOT DETECT KEY. WE PAID ADDITIONAL FOR FOB ANNUAL REPLACEMENTS, FORD REFUSES TO REPLACE THE FOBS EVEN WHEN ITS FAULTY. I RECORDED THIS CALL...AND EVERY OTHER CALL.
Mfg Campaign: 11391013
Recall Date: Feb 1, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
REAR PARK ASSIST CAMERA DOES NOT ACTIVATE WHEN IN REVERSE. READ PASSENGER DOOR LOCK PAWL FRACTURE-NHTSA RECALL. FORD REFUSES TO REPAIR THE RECALL BECAUSE THEY DID NOT ISSUE THE RECALL. THIS DOOR HAS A FRACTURED PAWL LOCK/LATCH ON THE REAR PASSENGER DOOR. CAR DOES NOT DETECT KEY. WE PAID ADDITIONAL FOR FOB ANNUAL REPLACEMENTS, FORD REFUSES TO REPLACE THE FOBS EVEN WHEN ITS FAULTY. I RECORDED THIS CALL...AND EVERY OTHER CALL.
Corrective Action:
REAR PARK ASSIST CAMERA DOES NOT ACTIVATE WHEN IN REVERSE. READ PASSENGER DOOR LOCK PAWL FRACTURE-NHTSA RECALL. FORD REFUSES TO REPAIR THE RECALL BECAUSE THEY DID NOT ISSUE THE RECALL. THIS DOOR HAS A FRACTURED PAWL LOCK/LATCH ON THE REAR PASSENGER DOOR. CAR DOES NOT DETECT KEY. WE PAID ADDITIONAL FOR FOB ANNUAL REPLACEMENTS, FORD REFUSES TO REPLACE THE FOBS EVEN WHEN ITS FAULTY. I RECORDED THIS CALL...AND EVERY OTHER CALL.
Additional Notes:
REAR PARK ASSIST CAMERA DOES NOT ACTIVATE WHEN IN REVERSE. READ PASSENGER DOOR LOCK PAWL FRACTURE-NHTSA RECALL. FORD REFUSES TO REPAIR THE RECALL BECAUSE THEY DID NOT ISSUE THE RECALL. THIS DOOR HAS A FRACTURED PAWL LOCK/LATCH ON THE REAR PASSENGER DOOR. CAR DOES NOT DETECT KEY. WE PAID ADDITIONAL FOR FOB ANNUAL REPLACEMENTS, FORD REFUSES TO REPLACE THE FOBS EVEN WHEN ITS FAULTY. I RECORDED THIS CALL...AND EVERY OTHER CALL.
Mfg Campaign: 11391013
Recall Date: Feb 1, 2021
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
REAR PARK ASSIST CAMERA DOES NOT ACTIVATE WHEN IN REVERSE. READ PASSENGER DOOR LOCK PAWL FRACTURE-NHTSA RECALL. FORD REFUSES TO REPAIR THE RECALL BECAUSE THEY DID NOT ISSUE THE RECALL. THIS DOOR HAS A FRACTURED PAWL LOCK/LATCH ON THE REAR PASSENGER DOOR. CAR DOES NOT DETECT KEY. WE PAID ADDITIONAL FOR FOB ANNUAL REPLACEMENTS, FORD REFUSES TO REPLACE THE FOBS EVEN WHEN ITS FAULTY. I RECORDED THIS CALL...AND EVERY OTHER CALL.
Corrective Action:
REAR PARK ASSIST CAMERA DOES NOT ACTIVATE WHEN IN REVERSE. READ PASSENGER DOOR LOCK PAWL FRACTURE-NHTSA RECALL. FORD REFUSES TO REPAIR THE RECALL BECAUSE THEY DID NOT ISSUE THE RECALL. THIS DOOR HAS A FRACTURED PAWL LOCK/LATCH ON THE REAR PASSENGER DOOR. CAR DOES NOT DETECT KEY. WE PAID ADDITIONAL FOR FOB ANNUAL REPLACEMENTS, FORD REFUSES TO REPLACE THE FOBS EVEN WHEN ITS FAULTY. I RECORDED THIS CALL...AND EVERY OTHER CALL.
Additional Notes:
REAR PARK ASSIST CAMERA DOES NOT ACTIVATE WHEN IN REVERSE. READ PASSENGER DOOR LOCK PAWL FRACTURE-NHTSA RECALL. FORD REFUSES TO REPAIR THE RECALL BECAUSE THEY DID NOT ISSUE THE RECALL. THIS DOOR HAS A FRACTURED PAWL LOCK/LATCH ON THE REAR PASSENGER DOOR. CAR DOES NOT DETECT KEY. WE PAID ADDITIONAL FOR FOB ANNUAL REPLACEMENTS, FORD REFUSES TO REPLACE THE FOBS EVEN WHEN ITS FAULTY. I RECORDED THIS CALL...AND EVERY OTHER CALL.
Mfg Campaign: 11391013
Recall Date: Feb 1, 2021
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FLEX. T THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. WHILE DRIVING, THE CONTACT HEARD A LOUD KNOCKING FROM THE PASSENGER'S SIDE OF THE DASHBOARD. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MURRAY FORD STARKE (13447 US-301, STARKE, FL 32091) AND THE MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 35,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FLEX. T THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. WHILE DRIVING, THE CONTACT HEARD A LOUD KNOCKING FROM THE PASSENGER'S SIDE OF THE DASHBOARD. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MURRAY FORD STARKE (13447 US-301, STARKE, FL 32091) AND THE MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 35,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FLEX. T THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. WHILE DRIVING, THE CONTACT HEARD A LOUD KNOCKING FROM THE PASSENGER'S SIDE OF THE DASHBOARD. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MURRAY FORD STARKE (13447 US-301, STARKE, FL 32091) AND THE MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 35,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11387776
Recall Date: Jan 12, 2021
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
NHTSA RECALL NUMBER: 20V072. SAFETY ISSUE NEARLY A YEAR AFTER THIS RECALL FORD STILL HAS " REMEDY NOT YET AVAILABLE."
Corrective Action:
NHTSA RECALL NUMBER: 20V072. SAFETY ISSUE NEARLY A YEAR AFTER THIS RECALL FORD STILL HAS " REMEDY NOT YET AVAILABLE."
Additional Notes:
NHTSA RECALL NUMBER: 20V072. SAFETY ISSUE NEARLY A YEAR AFTER THIS RECALL FORD STILL HAS " REMEDY NOT YET AVAILABLE."
Mfg Campaign: 11386505
Recall Date: Jan 4, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BACK UP CAMERA WORKS WHEN IT WANTS TO.
Corrective Action:
THE BACK UP CAMERA WORKS WHEN IT WANTS TO.
Additional Notes:
THE BACK UP CAMERA WORKS WHEN IT WANTS TO.
Mfg Campaign: 11373469
Recall Date: Nov 6, 2020
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11366394
Recall Date: Oct 26, 2020
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
RECALL FROM FORD MARCH 2020 REAR TOE LINK SUSPENSION HAVE CALLED DEALER ABOUT REPAIR THEY ANSWER NO PARTS YET. THIS COULD INCREASE RISK OF CRASH. ITS BEEN 6 MONTHS AND NO PARTS . UNSAFE TO DRIVE . ONLY HAS 36000 MILES ON IT WHAT IS THE NEXT STEP?
Corrective Action:
RECALL FROM FORD MARCH 2020 REAR TOE LINK SUSPENSION HAVE CALLED DEALER ABOUT REPAIR THEY ANSWER NO PARTS YET. THIS COULD INCREASE RISK OF CRASH. ITS BEEN 6 MONTHS AND NO PARTS . UNSAFE TO DRIVE . ONLY HAS 36000 MILES ON IT WHAT IS THE NEXT STEP?
Additional Notes:
RECALL FROM FORD MARCH 2020 REAR TOE LINK SUSPENSION HAVE CALLED DEALER ABOUT REPAIR THEY ANSWER NO PARTS YET. THIS COULD INCREASE RISK OF CRASH. ITS BEEN 6 MONTHS AND NO PARTS . UNSAFE TO DRIVE . ONLY HAS 36000 MILES ON IT WHAT IS THE NEXT STEP?
Mfg Campaign: 11350650
Recall Date: Aug 21, 2020
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FLEX. THE CONTACT STATED THAT THE PASSENGER'S SIDE REAR DOOR AJAR MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL AT VEHICLE START-UP. ADDITIONALLY, THE MASTER DOOR LOCK BUTTON FAILED TO LOCK THE PASSENGER'S SIDE REAR DOOR. THE CONTACT STATED THAT DUE TO THE FAILURE, THE VEHICLE FAILED TO IMMEDIATELY SHUT-OFF WHEN THE IGNITION WAS PLACED IN THE OFF POSITION. THE CONTACT CONTACTED ODANIEL FORD INC (631 LINCOLN HWY W, NEW HAVEN, IN 46774, (855) 973-4169) WHO INFORMED THE CONTACT THAT THE DOOR LATCH ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,700.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FLEX. THE CONTACT STATED THAT THE PASSENGER'S SIDE REAR DOOR AJAR MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL AT VEHICLE START-UP. ADDITIONALLY, THE MASTER DOOR LOCK BUTTON FAILED TO LOCK THE PASSENGER'S SIDE REAR DOOR. THE CONTACT STATED THAT DUE TO THE FAILURE, THE VEHICLE FAILED TO IMMEDIATELY SHUT-OFF WHEN THE IGNITION WAS PLACED IN THE OFF POSITION. THE CONTACT CONTACTED ODANIEL FORD INC (631 LINCOLN HWY W, NEW HAVEN, IN 46774, (855) 973-4169) WHO INFORMED THE CONTACT THAT THE DOOR LATCH ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,700.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FLEX. THE CONTACT STATED THAT THE PASSENGER'S SIDE REAR DOOR AJAR MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL AT VEHICLE START-UP. ADDITIONALLY, THE MASTER DOOR LOCK BUTTON FAILED TO LOCK THE PASSENGER'S SIDE REAR DOOR. THE CONTACT STATED THAT DUE TO THE FAILURE, THE VEHICLE FAILED TO IMMEDIATELY SHUT-OFF WHEN THE IGNITION WAS PLACED IN THE OFF POSITION. THE CONTACT CONTACTED ODANIEL FORD INC (631 LINCOLN HWY W, NEW HAVEN, IN 46774, (855) 973-4169) WHO INFORMED THE CONTACT THAT THE DOOR LATCH ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,700.
Mfg Campaign: 11343175
Recall Date: Aug 4, 2020
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RAY HASKEL FORD (801 KENNEDY MEMORIAL DR, OAKLAND, ME 04963, 207-873-7193) WAS CONTRACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE HOWEVER, THE CONTACT WAS INFORMED THAT AN AFTERMARKET WAS AVAILABLE FOR PURCHASE TO FIX THE VEHICLE AND WOULD BE REPLACED WHEN THE REMEDY PART WAS AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE VEHICLE WAS TWO MONTHS OVERDUE FOR INSPECTION AND FAILED TO PASS THE STATE INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 69,893. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RAY HASKEL FORD (801 KENNEDY MEMORIAL DR, OAKLAND, ME 04963, 207-873-7193) WAS CONTRACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE HOWEVER, THE CONTACT WAS INFORMED THAT AN AFTERMARKET WAS AVAILABLE FOR PURCHASE TO FIX THE VEHICLE AND WOULD BE REPLACED WHEN THE REMEDY PART WAS AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE VEHICLE WAS TWO MONTHS OVERDUE FOR INSPECTION AND FAILED TO PASS THE STATE INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 69,893. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RAY HASKEL FORD (801 KENNEDY MEMORIAL DR, OAKLAND, ME 04963, 207-873-7193) WAS CONTRACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE HOWEVER, THE CONTACT WAS INFORMED THAT AN AFTERMARKET WAS AVAILABLE FOR PURCHASE TO FIX THE VEHICLE AND WOULD BE REPLACED WHEN THE REMEDY PART WAS AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE VEHICLE WAS TWO MONTHS OVERDUE FOR INSPECTION AND FAILED TO PASS THE STATE INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 69,893. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11325531
Recall Date: May 22, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I NOTICED ONE DAY WHEN I DROVE TO WORK AND GOT OUT OF MY VEHICLE IT SMELLED LIKE TRANSMISSION FLUID BURNING TOOK IT TO THE DEALER AND THEY SAID IT IS A COMMON PROBLEM WITH THE FORD FLEX THAT THE TRANS FLUID AND COOLANT WERE GETTING MIXED TOGETHER BECAUSE OF THE DESIGN OF THE A/C CONDENSOR ETC.... IF IT IS A COMMON PROBLEM WHY HASNT IT BEEN RECALLED? ON TOP OF THAT IT COST ME $900+ TO FIX AND I TOOK IT BACK BECAUSE IT STILL SMELLED LIKE TRANS FLUID WAS BURNING AND WAS TOLD IT WAS PROBABLY STILL JUST BURNING OFF FROM WHAT HAD LEAKED. 5 ALMOST 6 MONTHS LATER IT STILL SMELLS?
Corrective Action:
I NOTICED ONE DAY WHEN I DROVE TO WORK AND GOT OUT OF MY VEHICLE IT SMELLED LIKE TRANSMISSION FLUID BURNING TOOK IT TO THE DEALER AND THEY SAID IT IS A COMMON PROBLEM WITH THE FORD FLEX THAT THE TRANS FLUID AND COOLANT WERE GETTING MIXED TOGETHER BECAUSE OF THE DESIGN OF THE A/C CONDENSOR ETC.... IF IT IS A COMMON PROBLEM WHY HASNT IT BEEN RECALLED? ON TOP OF THAT IT COST ME $900+ TO FIX AND I TOOK IT BACK BECAUSE IT STILL SMELLED LIKE TRANS FLUID WAS BURNING AND WAS TOLD IT WAS PROBABLY STILL JUST BURNING OFF FROM WHAT HAD LEAKED. 5 ALMOST 6 MONTHS LATER IT STILL SMELLS?
Additional Notes:
I NOTICED ONE DAY WHEN I DROVE TO WORK AND GOT OUT OF MY VEHICLE IT SMELLED LIKE TRANSMISSION FLUID BURNING TOOK IT TO THE DEALER AND THEY SAID IT IS A COMMON PROBLEM WITH THE FORD FLEX THAT THE TRANS FLUID AND COOLANT WERE GETTING MIXED TOGETHER BECAUSE OF THE DESIGN OF THE A/C CONDENSOR ETC.... IF IT IS A COMMON PROBLEM WHY HASNT IT BEEN RECALLED? ON TOP OF THAT IT COST ME $900+ TO FIX AND I TOOK IT BACK BECAUSE IT STILL SMELLED LIKE TRANS FLUID WAS BURNING AND WAS TOLD IT WAS PROBABLY STILL JUST BURNING OFF FROM WHAT HAD LEAKED. 5 ALMOST 6 MONTHS LATER IT STILL SMELLS?
Mfg Campaign: 11318562
Recall Date: Mar 18, 2020
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FLEX. WHILE DRIVING APPROXIMATELY 60 MPH OVER A BUMP IN THE ROAD, A SQUEAKY NOISE WAS HEARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AIRPORT MARINA FORD (310-574-2641, LOCATED AT 6701 CENTER DR W, STE 925, LOS ANGELES, CA 90045) WHERE IT WAS DIAGNOSED THAT THE STRUT MOUNT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE PART. ALSO, WHILE BACKING OUT OF A PARKING SPACE AND ATTEMPTING TO TURN THE STEERING WHEEL, IT WAS NOTICED THAT THE WHEEL WAS BENT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FLEX. WHILE DRIVING APPROXIMATELY 60 MPH OVER A BUMP IN THE ROAD, A SQUEAKY NOISE WAS HEARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AIRPORT MARINA FORD (310-574-2641, LOCATED AT 6701 CENTER DR W, STE 925, LOS ANGELES, CA 90045) WHERE IT WAS DIAGNOSED THAT THE STRUT MOUNT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE PART. ALSO, WHILE BACKING OUT OF A PARKING SPACE AND ATTEMPTING TO TURN THE STEERING WHEEL, IT WAS NOTICED THAT THE WHEEL WAS BENT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FLEX. WHILE DRIVING APPROXIMATELY 60 MPH OVER A BUMP IN THE ROAD, A SQUEAKY NOISE WAS HEARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AIRPORT MARINA FORD (310-574-2641, LOCATED AT 6701 CENTER DR W, STE 925, LOS ANGELES, CA 90045) WHERE IT WAS DIAGNOSED THAT THE STRUT MOUNT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE PART. ALSO, WHILE BACKING OUT OF A PARKING SPACE AND ATTEMPTING TO TURN THE STEERING WHEEL, IT WAS NOTICED THAT THE WHEEL WAS BENT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.
Mfg Campaign: 11253487
Recall Date: Sep 5, 2019
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FLEX. WHILE DRIVING APPROXIMATELY 60 MPH OVER A BUMP IN THE ROAD, A SQUEAKY NOISE WAS HEARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AIRPORT MARINA FORD (310-574-2641, LOCATED AT 6701 CENTER DR W, STE 925, LOS ANGELES, CA 90045) WHERE IT WAS DIAGNOSED THAT THE STRUT MOUNT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE PART. ALSO, WHILE BACKING OUT OF A PARKING SPACE AND ATTEMPTING TO TURN THE STEERING WHEEL, IT WAS NOTICED THAT THE WHEEL WAS BENT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FLEX. WHILE DRIVING APPROXIMATELY 60 MPH OVER A BUMP IN THE ROAD, A SQUEAKY NOISE WAS HEARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AIRPORT MARINA FORD (310-574-2641, LOCATED AT 6701 CENTER DR W, STE 925, LOS ANGELES, CA 90045) WHERE IT WAS DIAGNOSED THAT THE STRUT MOUNT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE PART. ALSO, WHILE BACKING OUT OF A PARKING SPACE AND ATTEMPTING TO TURN THE STEERING WHEEL, IT WAS NOTICED THAT THE WHEEL WAS BENT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FLEX. WHILE DRIVING APPROXIMATELY 60 MPH OVER A BUMP IN THE ROAD, A SQUEAKY NOISE WAS HEARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AIRPORT MARINA FORD (310-574-2641, LOCATED AT 6701 CENTER DR W, STE 925, LOS ANGELES, CA 90045) WHERE IT WAS DIAGNOSED THAT THE STRUT MOUNT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE PART. ALSO, WHILE BACKING OUT OF A PARKING SPACE AND ATTEMPTING TO TURN THE STEERING WHEEL, IT WAS NOTICED THAT THE WHEEL WAS BENT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.
Mfg Campaign: 11253487
Recall Date: Sep 5, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
VEHICLE MAKES A WEIRD SOUND WHILE STEERING AND HAS PROGRESSED TO ALL THE TIME.
Corrective Action:
VEHICLE MAKES A WEIRD SOUND WHILE STEERING AND HAS PROGRESSED TO ALL THE TIME.
Additional Notes:
VEHICLE MAKES A WEIRD SOUND WHILE STEERING AND HAS PROGRESSED TO ALL THE TIME.
Mfg Campaign: 11244043
Recall Date: Aug 14, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
ON THE 4TH OF JULY MY VEHICLE WAS STOPPED IN MY DRIVEWAY WITH THE TRANSMISSION IN PARK. I HAD EXITED THE VEHICLE LEAVING THE DRIVER'S DOOR OPEN WHILE I WALKED UP MY DRIVEWAY TO CLEAR AN OBSTRUCTION IN THE GARAGE DOOR SAFETY EYES. WHEN I GOT TO THE GARAGE DOOR I TURNED BACK AND SAY MY FLEX REVERSING UP THE DRIVEWAY QUICKLY. I HAD PREVIOUSLY BACKED IN AND WAS DRIVING OUT OF THE DRIVEWAY WHEN I NOTICED THE GARAGE DOOR WOULD NOT CLOSE. THE FLEX CONTINUED TO REVERSE UP THE DRIVEWAY (UPHILL) WITH THE DRIVER'S DOOR OPEN. AT THE TOP OF THE DRIVEWAY THE OPEN DRIVER'S DOOR CONTACTED A BASKETBALL POST WITH SUCH FORCE THAT IT BENT THE CONCRETE FILLED POST AND FOLDED THE DRIVER'S DOOR INTO THE LEFT FENDER BEFORE I WAS ABLE TO SLOW AND STOP THE VEHICLE. WHEN I ORIGINALLY EXITED THE FLEX THE TRANSMISSION WAS IN THE PARK POSITION AND THE REAR BACK-UP CAMERA HAD NO DASH DISPLAY. THERE WAS NO WARNING ON THE INSTRUMENT PANEL TO INDICATE THE TRANSMISSION WAS NOT IN PARK. THE VEHICLE WAS OTHERWISE UNATTENDED AT THE TIME. I AM CONCERNED THAT THE VEHICLE WAS ABLE THE SHIFT INTO REVERSE AND THEN REVERSE UPHILL AT A BRISK RATE OF SPEED WHILE UNATTENDED. AT THIS TIME THE FLEX IS SECURED IN MY GARAGE AND HAS NOT BEEN DRIVEN OR INSPECTED IN ANTICIPATION OF REPAIR OR APPRAISAL. I HAVE THE OPPORTUNITY TO HAVE THE PCM AND ACM IMAGED HOWEVER HAVE BEEN INSTRUCTED THAT DATA MAY BE ERASED IF THE VEHICLE IS RUN IN AN ATTEMPT TO IMAGE POTENTIAL DATA. PLEASE ADVISE ASAP YOUR WISHES AS I REQUIRE THE VEHICLE FOR MY BUSINESS.
Corrective Action:
ON THE 4TH OF JULY MY VEHICLE WAS STOPPED IN MY DRIVEWAY WITH THE TRANSMISSION IN PARK. I HAD EXITED THE VEHICLE LEAVING THE DRIVER'S DOOR OPEN WHILE I WALKED UP MY DRIVEWAY TO CLEAR AN OBSTRUCTION IN THE GARAGE DOOR SAFETY EYES. WHEN I GOT TO THE GARAGE DOOR I TURNED BACK AND SAY MY FLEX REVERSING UP THE DRIVEWAY QUICKLY. I HAD PREVIOUSLY BACKED IN AND WAS DRIVING OUT OF THE DRIVEWAY WHEN I NOTICED THE GARAGE DOOR WOULD NOT CLOSE. THE FLEX CONTINUED TO REVERSE UP THE DRIVEWAY (UPHILL) WITH THE DRIVER'S DOOR OPEN. AT THE TOP OF THE DRIVEWAY THE OPEN DRIVER'S DOOR CONTACTED A BASKETBALL POST WITH SUCH FORCE THAT IT BENT THE CONCRETE FILLED POST AND FOLDED THE DRIVER'S DOOR INTO THE LEFT FENDER BEFORE I WAS ABLE TO SLOW AND STOP THE VEHICLE. WHEN I ORIGINALLY EXITED THE FLEX THE TRANSMISSION WAS IN THE PARK POSITION AND THE REAR BACK-UP CAMERA HAD NO DASH DISPLAY. THERE WAS NO WARNING ON THE INSTRUMENT PANEL TO INDICATE THE TRANSMISSION WAS NOT IN PARK. THE VEHICLE WAS OTHERWISE UNATTENDED AT THE TIME. I AM CONCERNED THAT THE VEHICLE WAS ABLE THE SHIFT INTO REVERSE AND THEN REVERSE UPHILL AT A BRISK RATE OF SPEED WHILE UNATTENDED. AT THIS TIME THE FLEX IS SECURED IN MY GARAGE AND HAS NOT BEEN DRIVEN OR INSPECTED IN ANTICIPATION OF REPAIR OR APPRAISAL. I HAVE THE OPPORTUNITY TO HAVE THE PCM AND ACM IMAGED HOWEVER HAVE BEEN INSTRUCTED THAT DATA MAY BE ERASED IF THE VEHICLE IS RUN IN AN ATTEMPT TO IMAGE POTENTIAL DATA. PLEASE ADVISE ASAP YOUR WISHES AS I REQUIRE THE VEHICLE FOR MY BUSINESS.
Additional Notes:
ON THE 4TH OF JULY MY VEHICLE WAS STOPPED IN MY DRIVEWAY WITH THE TRANSMISSION IN PARK. I HAD EXITED THE VEHICLE LEAVING THE DRIVER'S DOOR OPEN WHILE I WALKED UP MY DRIVEWAY TO CLEAR AN OBSTRUCTION IN THE GARAGE DOOR SAFETY EYES. WHEN I GOT TO THE GARAGE DOOR I TURNED BACK AND SAY MY FLEX REVERSING UP THE DRIVEWAY QUICKLY. I HAD PREVIOUSLY BACKED IN AND WAS DRIVING OUT OF THE DRIVEWAY WHEN I NOTICED THE GARAGE DOOR WOULD NOT CLOSE. THE FLEX CONTINUED TO REVERSE UP THE DRIVEWAY (UPHILL) WITH THE DRIVER'S DOOR OPEN. AT THE TOP OF THE DRIVEWAY THE OPEN DRIVER'S DOOR CONTACTED A BASKETBALL POST WITH SUCH FORCE THAT IT BENT THE CONCRETE FILLED POST AND FOLDED THE DRIVER'S DOOR INTO THE LEFT FENDER BEFORE I WAS ABLE TO SLOW AND STOP THE VEHICLE. WHEN I ORIGINALLY EXITED THE FLEX THE TRANSMISSION WAS IN THE PARK POSITION AND THE REAR BACK-UP CAMERA HAD NO DASH DISPLAY. THERE WAS NO WARNING ON THE INSTRUMENT PANEL TO INDICATE THE TRANSMISSION WAS NOT IN PARK. THE VEHICLE WAS OTHERWISE UNATTENDED AT THE TIME. I AM CONCERNED THAT THE VEHICLE WAS ABLE THE SHIFT INTO REVERSE AND THEN REVERSE UPHILL AT A BRISK RATE OF SPEED WHILE UNATTENDED. AT THIS TIME THE FLEX IS SECURED IN MY GARAGE AND HAS NOT BEEN DRIVEN OR INSPECTED IN ANTICIPATION OF REPAIR OR APPRAISAL. I HAVE THE OPPORTUNITY TO HAVE THE PCM AND ACM IMAGED HOWEVER HAVE BEEN INSTRUCTED THAT DATA MAY BE ERASED IF THE VEHICLE IS RUN IN AN ATTEMPT TO IMAGE POTENTIAL DATA. PLEASE ADVISE ASAP YOUR WISHES AS I REQUIRE THE VEHICLE FOR MY BUSINESS.
Mfg Campaign: 11229703
Recall Date: Jul 5, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE INTERIOR PASSENGER SIDE FRONT FLOOR WELL WAS FILLED WITH WATER WHILE PARKED. WATER LEAKS THROUGH WEEP HOLES AT BOTTOM OF WINDSHIELD
Corrective Action:
THE INTERIOR PASSENGER SIDE FRONT FLOOR WELL WAS FILLED WITH WATER WHILE PARKED. WATER LEAKS THROUGH WEEP HOLES AT BOTTOM OF WINDSHIELD
Additional Notes:
THE INTERIOR PASSENGER SIDE FRONT FLOOR WELL WAS FILLED WITH WATER WHILE PARKED. WATER LEAKS THROUGH WEEP HOLES AT BOTTOM OF WINDSHIELD
Mfg Campaign: 11207306
Recall Date: May 13, 2019
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