Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S04
Recall Date: Feb 10, 2020
Consumer Complaints
34 ComplaintsFord Motor Company
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
FLEX IS A SUPER LONG VEHICLE WITH LARGE REAR LATCH DOOR THAT ACCESSES BACK HALF OF CAR. TODAY, TAKING DOG TO VET, PUT HIM IN CRATE IN BACK, BEHIND ANOTHER CRATE, THROUGH REAR DOOR. HOWEVER, BATTERY WAS DEAD. NOW NEEDED TO GET DOG OUT TO GO IN ANOTHER VEHICLE -- BUT REAR DOOR LOCKED AND THERE WAS/IS NO WAY TO OPEN THE BACK UP TO GET HIM OUT WITH DEAD BATTERY. ONLY WITH ELECTRICITY. SO I HAD TO TAKE OUT BOTH CRATES AND GET HIM OUT THROUGH THE FRONT -- LONG PROCESS. IF THERE HAD BEEN EMERGENCY, HE'D BE DEAD. DANGER -- NO MECHANICAL WAY TO OPEN BACK ACCESS DOOR OF VEHICLE! NOT EVEN EMERGENCY LEVER OR KEY. I CHECKED WITH FORD.
Corrective Action:
FLEX IS A SUPER LONG VEHICLE WITH LARGE REAR LATCH DOOR THAT ACCESSES BACK HALF OF CAR. TODAY, TAKING DOG TO VET, PUT HIM IN CRATE IN BACK, BEHIND ANOTHER CRATE, THROUGH REAR DOOR. HOWEVER, BATTERY WAS DEAD. NOW NEEDED TO GET DOG OUT TO GO IN ANOTHER VEHICLE -- BUT REAR DOOR LOCKED AND THERE WAS/IS NO WAY TO OPEN THE BACK UP TO GET HIM OUT WITH DEAD BATTERY. ONLY WITH ELECTRICITY. SO I HAD TO TAKE OUT BOTH CRATES AND GET HIM OUT THROUGH THE FRONT -- LONG PROCESS. IF THERE HAD BEEN EMERGENCY, HE'D BE DEAD. DANGER -- NO MECHANICAL WAY TO OPEN BACK ACCESS DOOR OF VEHICLE! NOT EVEN EMERGENCY LEVER OR KEY. I CHECKED WITH FORD.
Additional Notes:
FLEX IS A SUPER LONG VEHICLE WITH LARGE REAR LATCH DOOR THAT ACCESSES BACK HALF OF CAR. TODAY, TAKING DOG TO VET, PUT HIM IN CRATE IN BACK, BEHIND ANOTHER CRATE, THROUGH REAR DOOR. HOWEVER, BATTERY WAS DEAD. NOW NEEDED TO GET DOG OUT TO GO IN ANOTHER VEHICLE -- BUT REAR DOOR LOCKED AND THERE WAS/IS NO WAY TO OPEN THE BACK UP TO GET HIM OUT WITH DEAD BATTERY. ONLY WITH ELECTRICITY. SO I HAD TO TAKE OUT BOTH CRATES AND GET HIM OUT THROUGH THE FRONT -- LONG PROCESS. IF THERE HAD BEEN EMERGENCY, HE'D BE DEAD. DANGER -- NO MECHANICAL WAY TO OPEN BACK ACCESS DOOR OF VEHICLE! NOT EVEN EMERGENCY LEVER OR KEY. I CHECKED WITH FORD.
Mfg Campaign: 11372428
Recall Date: Oct 30, 2020
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
VEHICLE IS NOT GETTING RECOMMENDED MILEAGE AND IS HARD SHIFTING
Corrective Action:
VEHICLE IS NOT GETTING RECOMMENDED MILEAGE AND IS HARD SHIFTING
Additional Notes:
VEHICLE IS NOT GETTING RECOMMENDED MILEAGE AND IS HARD SHIFTING
Mfg Campaign: 11366470
Recall Date: Oct 26, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE IS NOT GETTING RECOMMENDED MILEAGE AND IS HARD SHIFTING
Corrective Action:
VEHICLE IS NOT GETTING RECOMMENDED MILEAGE AND IS HARD SHIFTING
Additional Notes:
VEHICLE IS NOT GETTING RECOMMENDED MILEAGE AND IS HARD SHIFTING
Mfg Campaign: 11366470
Recall Date: Oct 26, 2020
Ford Motor Company
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
THE AIR CONDITIONER WILL TURN OFF BY ITSELF OR BLOW HOT AIR OUT OF NO WHERE. SOMETIMES IT WILL BLOW HOT AIR IN THE FRONT AND COLD IN THE REAR AND VICE VERSA. THE RADIO INTERMITTENTLY SHUTS OFF AS WELL. THERE ARE TIMES WHERE MY KEY FAB WILL NOT LOCK OR UNLOCK MY CAR. THE A/C PROBLEM.HAPPENS WHEN THE CAR IS IN MOTION. THE RADIO WILL HAPPEN WHEN IN MOTION OR AT A STAND STILL. THE KEY FAB IS WHEN THE CAR IS STATIONARY.
Corrective Action:
THE AIR CONDITIONER WILL TURN OFF BY ITSELF OR BLOW HOT AIR OUT OF NO WHERE. SOMETIMES IT WILL BLOW HOT AIR IN THE FRONT AND COLD IN THE REAR AND VICE VERSA. THE RADIO INTERMITTENTLY SHUTS OFF AS WELL. THERE ARE TIMES WHERE MY KEY FAB WILL NOT LOCK OR UNLOCK MY CAR. THE A/C PROBLEM.HAPPENS WHEN THE CAR IS IN MOTION. THE RADIO WILL HAPPEN WHEN IN MOTION OR AT A STAND STILL. THE KEY FAB IS WHEN THE CAR IS STATIONARY.
Additional Notes:
THE AIR CONDITIONER WILL TURN OFF BY ITSELF OR BLOW HOT AIR OUT OF NO WHERE. SOMETIMES IT WILL BLOW HOT AIR IN THE FRONT AND COLD IN THE REAR AND VICE VERSA. THE RADIO INTERMITTENTLY SHUTS OFF AS WELL. THERE ARE TIMES WHERE MY KEY FAB WILL NOT LOCK OR UNLOCK MY CAR. THE A/C PROBLEM.HAPPENS WHEN THE CAR IS IN MOTION. THE RADIO WILL HAPPEN WHEN IN MOTION OR AT A STAND STILL. THE KEY FAB IS WHEN THE CAR IS STATIONARY.
Mfg Campaign: 11349111
Recall Date: Aug 13, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE AIR CONDITIONER WILL TURN OFF BY ITSELF OR BLOW HOT AIR OUT OF NO WHERE. SOMETIMES IT WILL BLOW HOT AIR IN THE FRONT AND COLD IN THE REAR AND VICE VERSA. THE RADIO INTERMITTENTLY SHUTS OFF AS WELL. THERE ARE TIMES WHERE MY KEY FAB WILL NOT LOCK OR UNLOCK MY CAR. THE A/C PROBLEM.HAPPENS WHEN THE CAR IS IN MOTION. THE RADIO WILL HAPPEN WHEN IN MOTION OR AT A STAND STILL. THE KEY FAB IS WHEN THE CAR IS STATIONARY.
Corrective Action:
THE AIR CONDITIONER WILL TURN OFF BY ITSELF OR BLOW HOT AIR OUT OF NO WHERE. SOMETIMES IT WILL BLOW HOT AIR IN THE FRONT AND COLD IN THE REAR AND VICE VERSA. THE RADIO INTERMITTENTLY SHUTS OFF AS WELL. THERE ARE TIMES WHERE MY KEY FAB WILL NOT LOCK OR UNLOCK MY CAR. THE A/C PROBLEM.HAPPENS WHEN THE CAR IS IN MOTION. THE RADIO WILL HAPPEN WHEN IN MOTION OR AT A STAND STILL. THE KEY FAB IS WHEN THE CAR IS STATIONARY.
Additional Notes:
THE AIR CONDITIONER WILL TURN OFF BY ITSELF OR BLOW HOT AIR OUT OF NO WHERE. SOMETIMES IT WILL BLOW HOT AIR IN THE FRONT AND COLD IN THE REAR AND VICE VERSA. THE RADIO INTERMITTENTLY SHUTS OFF AS WELL. THERE ARE TIMES WHERE MY KEY FAB WILL NOT LOCK OR UNLOCK MY CAR. THE A/C PROBLEM.HAPPENS WHEN THE CAR IS IN MOTION. THE RADIO WILL HAPPEN WHEN IN MOTION OR AT A STAND STILL. THE KEY FAB IS WHEN THE CAR IS STATIONARY.
Mfg Campaign: 11349111
Recall Date: Aug 13, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DOOR LATCH WILL NOT LATCH. DOOR WILL NOT CLOSE OR LOCK. THIS HAPPENS WHEN SHUTTING DOOR SO DOOR DOES NOT STAY CLOSED.
Corrective Action:
DOOR LATCH WILL NOT LATCH. DOOR WILL NOT CLOSE OR LOCK. THIS HAPPENS WHEN SHUTTING DOOR SO DOOR DOES NOT STAY CLOSED.
Additional Notes:
DOOR LATCH WILL NOT LATCH. DOOR WILL NOT CLOSE OR LOCK. THIS HAPPENS WHEN SHUTTING DOOR SO DOOR DOES NOT STAY CLOSED.
Mfg Campaign: 11338571
Recall Date: Jul 10, 2020
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
MY FORD FLEX IS EQUIPPED WITH HANKOOK OPTIMO H426 TIRES. AT APPROXIMATELY 9,500 MILES THE VEHICLE BEGAN TO VIBRATE. I'VE TAKEN IT TO THE SHOP 5 TIMES AND EVERYTHING EXCEPT THE TIRES HAS BEEN RULED OUT. AFTER VISITING A WEB SITE I FOUND LITERALLY HUNDREDS OF COMPLAINTS ABOUT THESE TIRES CAUSING EVERYTHING FROM VIBRATION TO BLOWOUTS. I AM CURRENTLY DRIVING A RENTAL WHILE MY CAR IS IN THE SHOP THAT HAS THE SAME TIRES. IT HAS THE SAME VIBRATION. THE EVENT GENERALLY BEGINS AT ABOUT 60 TO 65 MPH HOWEVER THE VIBRATION HAS BEEN NOTICED AS LOW AS 40 MPH. WHEN IT STARTS AT A LOW SPEED IT TURNS INTO A VIOLENT SHAKING THAT SCARES THE HECK OUT OF ME ENOUGH THAT I PULL OFF THE ROAD AND WAIT UNTILL MY NERVES SETTLE TO CONTINUE DRIVING. TODAY IS FEBRUARY 14 2020. THE VIBRATION HAS BEEN OCCURING SINCE ABOUT OCTOBER 25 2019.
Corrective Action:
MY FORD FLEX IS EQUIPPED WITH HANKOOK OPTIMO H426 TIRES. AT APPROXIMATELY 9,500 MILES THE VEHICLE BEGAN TO VIBRATE. I'VE TAKEN IT TO THE SHOP 5 TIMES AND EVERYTHING EXCEPT THE TIRES HAS BEEN RULED OUT. AFTER VISITING A WEB SITE I FOUND LITERALLY HUNDREDS OF COMPLAINTS ABOUT THESE TIRES CAUSING EVERYTHING FROM VIBRATION TO BLOWOUTS. I AM CURRENTLY DRIVING A RENTAL WHILE MY CAR IS IN THE SHOP THAT HAS THE SAME TIRES. IT HAS THE SAME VIBRATION. THE EVENT GENERALLY BEGINS AT ABOUT 60 TO 65 MPH HOWEVER THE VIBRATION HAS BEEN NOTICED AS LOW AS 40 MPH. WHEN IT STARTS AT A LOW SPEED IT TURNS INTO A VIOLENT SHAKING THAT SCARES THE HECK OUT OF ME ENOUGH THAT I PULL OFF THE ROAD AND WAIT UNTILL MY NERVES SETTLE TO CONTINUE DRIVING. TODAY IS FEBRUARY 14 2020. THE VIBRATION HAS BEEN OCCURING SINCE ABOUT OCTOBER 25 2019.
Additional Notes:
MY FORD FLEX IS EQUIPPED WITH HANKOOK OPTIMO H426 TIRES. AT APPROXIMATELY 9,500 MILES THE VEHICLE BEGAN TO VIBRATE. I'VE TAKEN IT TO THE SHOP 5 TIMES AND EVERYTHING EXCEPT THE TIRES HAS BEEN RULED OUT. AFTER VISITING A WEB SITE I FOUND LITERALLY HUNDREDS OF COMPLAINTS ABOUT THESE TIRES CAUSING EVERYTHING FROM VIBRATION TO BLOWOUTS. I AM CURRENTLY DRIVING A RENTAL WHILE MY CAR IS IN THE SHOP THAT HAS THE SAME TIRES. IT HAS THE SAME VIBRATION. THE EVENT GENERALLY BEGINS AT ABOUT 60 TO 65 MPH HOWEVER THE VIBRATION HAS BEEN NOTICED AS LOW AS 40 MPH. WHEN IT STARTS AT A LOW SPEED IT TURNS INTO A VIOLENT SHAKING THAT SCARES THE HECK OUT OF ME ENOUGH THAT I PULL OFF THE ROAD AND WAIT UNTILL MY NERVES SETTLE TO CONTINUE DRIVING. TODAY IS FEBRUARY 14 2020. THE VIBRATION HAS BEEN OCCURING SINCE ABOUT OCTOBER 25 2019.
Mfg Campaign: 11309236
Recall Date: Feb 14, 2020
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE REAR-ENDED THE VEHICLE IN FRONT. THE AIR BAGS DID NOT DEPLOY. ADDITIONALLY, THE CONTACT HAD A FRONT SEAT PASSENGER AND A REAR PASSENGER. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES REPORTED ON THE SCENE AND THE SPOUSE DROVE THE CONTACT AND THE FRONT PASSENGER TO THE HOSPITAL AFTERWARDS FOR A CHECK UP. THE VEHICLE WAS DAMAGED BUT WAS NOT TOTALED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE CONTACT CALLED THE POWER GM DEALER, (330-303-4094, LOCATED AT 15482 OHIO 170, CALCUTTA, OH 43920) AND WAS REFERRED TO THE DONNELL FORD DEALER LOCATED IN BOARDMAN, OH (330-726-8181). THE DEALER WAS CALLED BUT THERE WAS NO RESPONSE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE REAR-ENDED THE VEHICLE IN FRONT. THE AIR BAGS DID NOT DEPLOY. ADDITIONALLY, THE CONTACT HAD A FRONT SEAT PASSENGER AND A REAR PASSENGER. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES REPORTED ON THE SCENE AND THE SPOUSE DROVE THE CONTACT AND THE FRONT PASSENGER TO THE HOSPITAL AFTERWARDS FOR A CHECK UP. THE VEHICLE WAS DAMAGED BUT WAS NOT TOTALED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE CONTACT CALLED THE POWER GM DEALER, (330-303-4094, LOCATED AT 15482 OHIO 170, CALCUTTA, OH 43920) AND WAS REFERRED TO THE DONNELL FORD DEALER LOCATED IN BOARDMAN, OH (330-726-8181). THE DEALER WAS CALLED BUT THERE WAS NO RESPONSE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE REAR-ENDED THE VEHICLE IN FRONT. THE AIR BAGS DID NOT DEPLOY. ADDITIONALLY, THE CONTACT HAD A FRONT SEAT PASSENGER AND A REAR PASSENGER. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES REPORTED ON THE SCENE AND THE SPOUSE DROVE THE CONTACT AND THE FRONT PASSENGER TO THE HOSPITAL AFTERWARDS FOR A CHECK UP. THE VEHICLE WAS DAMAGED BUT WAS NOT TOTALED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE CONTACT CALLED THE POWER GM DEALER, (330-303-4094, LOCATED AT 15482 OHIO 170, CALCUTTA, OH 43920) AND WAS REFERRED TO THE DONNELL FORD DEALER LOCATED IN BOARDMAN, OH (330-726-8181). THE DEALER WAS CALLED BUT THERE WAS NO RESPONSE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Mfg Campaign: 11297344
Recall Date: Jan 6, 2020
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
HANKOOK OPTIMO TIRES CHUNKING AT 24100 MILES SEVERE ENOUGH TO BE UNSAFE TO DRIVE.. NOTICED AT AROUND 12000. NORMAL STREET AND HIGHWAY DRIVING.
Corrective Action:
HANKOOK OPTIMO TIRES CHUNKING AT 24100 MILES SEVERE ENOUGH TO BE UNSAFE TO DRIVE.. NOTICED AT AROUND 12000. NORMAL STREET AND HIGHWAY DRIVING.
Additional Notes:
HANKOOK OPTIMO TIRES CHUNKING AT 24100 MILES SEVERE ENOUGH TO BE UNSAFE TO DRIVE.. NOTICED AT AROUND 12000. NORMAL STREET AND HIGHWAY DRIVING.
Mfg Campaign: 11289992
Recall Date: Dec 18, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
STEERING ASSIST FAILURE. BOUGHT THE CAR NEW IN NOV. 2018 IT HAD ABOUT 60MILES ON IT AND WAS THE LAST FLEX ON THE LOT. EVER SINCE I GOT IT OCCASIONALLY WHEN I GO TO START IT IT SAYS STEERING ASSIST FAILURE AND WILL NOT START BUT AFTER A FEW TRIES WILL START UP FINE. I TRIED TAKING IT TO THE DEALER A FEW MONTHS AGO AND THEY SAID THEY COULD NOT REPLICATE THE ISSUE AND COULD NOT FIND ANYTHING WRONG. YESTERDAY IT DID THE SAME THING LEAVING THE HOUSE BUT STARTED UP AND I LEFT TO THE STORE. WHEN LEAVING THE STORE TO HEAD HOME THE CAR IT WOULD NOT START AND GAVE ME EVERY FAIL CODE POSSIBLE . THE CAR SPECIFICALLY SAID SERVICE NOW SYSTEM FAILURE. THIS CAR HAS 1200 MILES ON IT AND IT IS QUITE IRRITATING TO HAVE TO HAVE IT TOWED BECAUSE OF ISSUES THAT I SHOULD NOT BE HAVING ON A NEW CAR. HOPEFULLY THIS TIME FORD CAN FIND THE PROBLEM AND CORRECT IT OTHERWISE I WILL BE LOOKING INTO THE LEMON LAW HERE IN TEXAS.
Corrective Action:
STEERING ASSIST FAILURE. BOUGHT THE CAR NEW IN NOV. 2018 IT HAD ABOUT 60MILES ON IT AND WAS THE LAST FLEX ON THE LOT. EVER SINCE I GOT IT OCCASIONALLY WHEN I GO TO START IT IT SAYS STEERING ASSIST FAILURE AND WILL NOT START BUT AFTER A FEW TRIES WILL START UP FINE. I TRIED TAKING IT TO THE DEALER A FEW MONTHS AGO AND THEY SAID THEY COULD NOT REPLICATE THE ISSUE AND COULD NOT FIND ANYTHING WRONG. YESTERDAY IT DID THE SAME THING LEAVING THE HOUSE BUT STARTED UP AND I LEFT TO THE STORE. WHEN LEAVING THE STORE TO HEAD HOME THE CAR IT WOULD NOT START AND GAVE ME EVERY FAIL CODE POSSIBLE . THE CAR SPECIFICALLY SAID SERVICE NOW SYSTEM FAILURE. THIS CAR HAS 1200 MILES ON IT AND IT IS QUITE IRRITATING TO HAVE TO HAVE IT TOWED BECAUSE OF ISSUES THAT I SHOULD NOT BE HAVING ON A NEW CAR. HOPEFULLY THIS TIME FORD CAN FIND THE PROBLEM AND CORRECT IT OTHERWISE I WILL BE LOOKING INTO THE LEMON LAW HERE IN TEXAS.
Additional Notes:
STEERING ASSIST FAILURE. BOUGHT THE CAR NEW IN NOV. 2018 IT HAD ABOUT 60MILES ON IT AND WAS THE LAST FLEX ON THE LOT. EVER SINCE I GOT IT OCCASIONALLY WHEN I GO TO START IT IT SAYS STEERING ASSIST FAILURE AND WILL NOT START BUT AFTER A FEW TRIES WILL START UP FINE. I TRIED TAKING IT TO THE DEALER A FEW MONTHS AGO AND THEY SAID THEY COULD NOT REPLICATE THE ISSUE AND COULD NOT FIND ANYTHING WRONG. YESTERDAY IT DID THE SAME THING LEAVING THE HOUSE BUT STARTED UP AND I LEFT TO THE STORE. WHEN LEAVING THE STORE TO HEAD HOME THE CAR IT WOULD NOT START AND GAVE ME EVERY FAIL CODE POSSIBLE . THE CAR SPECIFICALLY SAID SERVICE NOW SYSTEM FAILURE. THIS CAR HAS 1200 MILES ON IT AND IT IS QUITE IRRITATING TO HAVE TO HAVE IT TOWED BECAUSE OF ISSUES THAT I SHOULD NOT BE HAVING ON A NEW CAR. HOPEFULLY THIS TIME FORD CAN FIND THE PROBLEM AND CORRECT IT OTHERWISE I WILL BE LOOKING INTO THE LEMON LAW HERE IN TEXAS.
Mfg Campaign: 11220255
Recall Date: Jun 15, 2019
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WHEN THE VEHICLES FRONT LEFT AND RIGHT TIRES ARE RETRACTED INTO THE WHEEL WELL, FOR EXAMPLE WHEN GOING OVER A SPEED BUMP OR CURB TOO FAST, THERE IS A SHARP PIECE OF METAL THAT STICKS OUT OF THE BODY WHERE THE PLASTIC COWLING AND THE FENDER MEET. I'VE HAD TO REPLACE TWO TIRES SO FAR ON THE FRONT RIGHT WHEEL BECAUSE OF THIS METAL PIECE THAT STICKS OUT. IN BOTH INSTANCES THE VEHICLE WAS DOING ABOUT 5 MILES AN HOUR TURNING INTO A DRIVEWAY.
Corrective Action:
WHEN THE VEHICLES FRONT LEFT AND RIGHT TIRES ARE RETRACTED INTO THE WHEEL WELL, FOR EXAMPLE WHEN GOING OVER A SPEED BUMP OR CURB TOO FAST, THERE IS A SHARP PIECE OF METAL THAT STICKS OUT OF THE BODY WHERE THE PLASTIC COWLING AND THE FENDER MEET. I'VE HAD TO REPLACE TWO TIRES SO FAR ON THE FRONT RIGHT WHEEL BECAUSE OF THIS METAL PIECE THAT STICKS OUT. IN BOTH INSTANCES THE VEHICLE WAS DOING ABOUT 5 MILES AN HOUR TURNING INTO A DRIVEWAY.
Additional Notes:
WHEN THE VEHICLES FRONT LEFT AND RIGHT TIRES ARE RETRACTED INTO THE WHEEL WELL, FOR EXAMPLE WHEN GOING OVER A SPEED BUMP OR CURB TOO FAST, THERE IS A SHARP PIECE OF METAL THAT STICKS OUT OF THE BODY WHERE THE PLASTIC COWLING AND THE FENDER MEET. I'VE HAD TO REPLACE TWO TIRES SO FAR ON THE FRONT RIGHT WHEEL BECAUSE OF THIS METAL PIECE THAT STICKS OUT. IN BOTH INSTANCES THE VEHICLE WAS DOING ABOUT 5 MILES AN HOUR TURNING INTO A DRIVEWAY.
Mfg Campaign: 11128307
Recall Date: Sep 9, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE A 2018 FORD FLEX WITH 900 MILES ON IT . I TOOK MY FIRST ROAD TRIP IN 8-4-2018 AND WHILE ACCELERATING HARD TO GET ONTO THE INTERSTATE I NOTICED EXHAUST FUMES WERE COMING INTO THE CABIN AT AN ALARMING RATE , I HAD TO SLOW DOWN AND ROLL THE WINDOWS DOWN IT GOT SO BAD,MY EYES WERE BURNING ,FELT SICK AND MY CHEST FELT FUNNY. I TRIED IT SEVERAL MORE TIME WITH THE SAME RESULTS. IT SEEMS LIKE IT HAPPENS WORSE WHEN I HAVE MAX AIR ON. NORMAL CITY DRIVING I DON'T NOTICE IT. I CAN'T TELL IF IT IS COMING THRU THE VENTS OR THE SEAL ON THE BACK DOOR.
Corrective Action:
I HAVE A 2018 FORD FLEX WITH 900 MILES ON IT . I TOOK MY FIRST ROAD TRIP IN 8-4-2018 AND WHILE ACCELERATING HARD TO GET ONTO THE INTERSTATE I NOTICED EXHAUST FUMES WERE COMING INTO THE CABIN AT AN ALARMING RATE , I HAD TO SLOW DOWN AND ROLL THE WINDOWS DOWN IT GOT SO BAD,MY EYES WERE BURNING ,FELT SICK AND MY CHEST FELT FUNNY. I TRIED IT SEVERAL MORE TIME WITH THE SAME RESULTS. IT SEEMS LIKE IT HAPPENS WORSE WHEN I HAVE MAX AIR ON. NORMAL CITY DRIVING I DON'T NOTICE IT. I CAN'T TELL IF IT IS COMING THRU THE VENTS OR THE SEAL ON THE BACK DOOR.
Additional Notes:
I HAVE A 2018 FORD FLEX WITH 900 MILES ON IT . I TOOK MY FIRST ROAD TRIP IN 8-4-2018 AND WHILE ACCELERATING HARD TO GET ONTO THE INTERSTATE I NOTICED EXHAUST FUMES WERE COMING INTO THE CABIN AT AN ALARMING RATE , I HAD TO SLOW DOWN AND ROLL THE WINDOWS DOWN IT GOT SO BAD,MY EYES WERE BURNING ,FELT SICK AND MY CHEST FELT FUNNY. I TRIED IT SEVERAL MORE TIME WITH THE SAME RESULTS. IT SEEMS LIKE IT HAPPENS WORSE WHEN I HAVE MAX AIR ON. NORMAL CITY DRIVING I DON'T NOTICE IT. I CAN'T TELL IF IT IS COMING THRU THE VENTS OR THE SEAL ON THE BACK DOOR.
Mfg Campaign: 11115748
Recall Date: Aug 4, 2018
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ENGINE STOPPED WHILE DRIVING IN WALMART PARKING LOOT. WOULD NOT START. TOWED TO GARAGE WHO TRACED THE CAUSE TO. FUEL PUMP CONTROL MODULE. THERE IS AN EXISTING RECAL FOR THIS PROBLEM FROM 2013 TO 2014 FORD FLEX HOWEVER MY VIN SHOWS AS NOT COVERED. WHATEVER CRITERIA TO LIMIT RECALL APPEARS TO BE INVALID
Corrective Action:
ENGINE STOPPED WHILE DRIVING IN WALMART PARKING LOOT. WOULD NOT START. TOWED TO GARAGE WHO TRACED THE CAUSE TO. FUEL PUMP CONTROL MODULE. THERE IS AN EXISTING RECAL FOR THIS PROBLEM FROM 2013 TO 2014 FORD FLEX HOWEVER MY VIN SHOWS AS NOT COVERED. WHATEVER CRITERIA TO LIMIT RECALL APPEARS TO BE INVALID
Additional Notes:
ENGINE STOPPED WHILE DRIVING IN WALMART PARKING LOOT. WOULD NOT START. TOWED TO GARAGE WHO TRACED THE CAUSE TO. FUEL PUMP CONTROL MODULE. THERE IS AN EXISTING RECAL FOR THIS PROBLEM FROM 2013 TO 2014 FORD FLEX HOWEVER MY VIN SHOWS AS NOT COVERED. WHATEVER CRITERIA TO LIMIT RECALL APPEARS TO BE INVALID
Mfg Campaign: 11111043
Recall Date: Jul 12, 2018
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
BRAND NEW CAR 30 DAYS OLD. CAME HOME AND PARKED IN OUR FLAT DRIVEWAY AND PUT SHIFTER IN PARK. TURNED ENGINE OFF AND OPENED CAR DOOR TO GET OUT AND CAR BEGAN TO ROLL BACKWARDS TOWARD THE STREET. HAD TO JUMP IN BEFORE I OR OTHER PEOPLE GOT RUN OVER. PUT FOOT ON BRAKE. SHIFTER CLEARLY IN PARK. CAR ENGINE CLEARLY OFF. TAKE FOOT OFF BRAKE AND CAR CONTINUE TO ROLL BACKWARDS. TRIED TO START CAR BUT CAR WOULD NOT LET ME. PUT EMERGENCY BRAKE ON AND TURNED CAR TO AUXILIARY POWER. DISPLAY SHOWS R (REVERSE) EVEN THOUGH SHIFTER IS IN PARK. SHIFTER CANNOT BE MOVED. HAD TO HAVE TOW TO DEALER. ADVISED CABLE SHIFTER BROKE (INVOICE ATTACHED). JUST ALERTING NHTSA SO THAT YOU ARE AWARE. VERY DANGEROUS WHEN OPERATOR PUTS CAR IN PARK, TURNS ENGINE OFF AND EXITS VEHICLE, AND CAR ROLLS BACKWARDS OUT OF CONTROL. SHOULD NOT HAPPEN ON ANY CAR LET ALONE A BRAND NEW ONE.
Corrective Action:
BRAND NEW CAR 30 DAYS OLD. CAME HOME AND PARKED IN OUR FLAT DRIVEWAY AND PUT SHIFTER IN PARK. TURNED ENGINE OFF AND OPENED CAR DOOR TO GET OUT AND CAR BEGAN TO ROLL BACKWARDS TOWARD THE STREET. HAD TO JUMP IN BEFORE I OR OTHER PEOPLE GOT RUN OVER. PUT FOOT ON BRAKE. SHIFTER CLEARLY IN PARK. CAR ENGINE CLEARLY OFF. TAKE FOOT OFF BRAKE AND CAR CONTINUE TO ROLL BACKWARDS. TRIED TO START CAR BUT CAR WOULD NOT LET ME. PUT EMERGENCY BRAKE ON AND TURNED CAR TO AUXILIARY POWER. DISPLAY SHOWS R (REVERSE) EVEN THOUGH SHIFTER IS IN PARK. SHIFTER CANNOT BE MOVED. HAD TO HAVE TOW TO DEALER. ADVISED CABLE SHIFTER BROKE (INVOICE ATTACHED). JUST ALERTING NHTSA SO THAT YOU ARE AWARE. VERY DANGEROUS WHEN OPERATOR PUTS CAR IN PARK, TURNS ENGINE OFF AND EXITS VEHICLE, AND CAR ROLLS BACKWARDS OUT OF CONTROL. SHOULD NOT HAPPEN ON ANY CAR LET ALONE A BRAND NEW ONE.
Additional Notes:
BRAND NEW CAR 30 DAYS OLD. CAME HOME AND PARKED IN OUR FLAT DRIVEWAY AND PUT SHIFTER IN PARK. TURNED ENGINE OFF AND OPENED CAR DOOR TO GET OUT AND CAR BEGAN TO ROLL BACKWARDS TOWARD THE STREET. HAD TO JUMP IN BEFORE I OR OTHER PEOPLE GOT RUN OVER. PUT FOOT ON BRAKE. SHIFTER CLEARLY IN PARK. CAR ENGINE CLEARLY OFF. TAKE FOOT OFF BRAKE AND CAR CONTINUE TO ROLL BACKWARDS. TRIED TO START CAR BUT CAR WOULD NOT LET ME. PUT EMERGENCY BRAKE ON AND TURNED CAR TO AUXILIARY POWER. DISPLAY SHOWS R (REVERSE) EVEN THOUGH SHIFTER IS IN PARK. SHIFTER CANNOT BE MOVED. HAD TO HAVE TOW TO DEALER. ADVISED CABLE SHIFTER BROKE (INVOICE ATTACHED). JUST ALERTING NHTSA SO THAT YOU ARE AWARE. VERY DANGEROUS WHEN OPERATOR PUTS CAR IN PARK, TURNS ENGINE OFF AND EXITS VEHICLE, AND CAR ROLLS BACKWARDS OUT OF CONTROL. SHOULD NOT HAPPEN ON ANY CAR LET ALONE A BRAND NEW ONE.
Mfg Campaign: 11098175
Recall Date: May 27, 2018
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