Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus vehicles equipped with a 1.0L Fox GTDI engine and a 6-speed manual transmission. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Nov 28, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S32
Recall Date: Oct 22, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 Focus and C-Max vehicles. The floor pan may have improperly welded left-hand apron joints.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S03
Recall Date: Jan 24, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C13
Recall Date: Sep 28, 2016
Consumer Complaints
1.5K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Driving vehicle and it felt like transmission was slipping. Brought to dealer and they told me the transmission needed to be replaced.
Corrective Action:
Driving vehicle and it felt like transmission was slipping. Brought to dealer and they told me the transmission needed to be replaced.
Additional Notes:
Driving vehicle and it felt like transmission was slipping. Brought to dealer and they told me the transmission needed to be replaced.
Mfg Campaign: 11489163
Recall Date: Oct 13, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact's granddaughter owns a 2016 Ford Focus. The contact stated while driving approximately 45-50 MPH, the transmission started slipping and the vehicle lost motive power. The contact veered to the side of the road for a moment and then resumed driving however, the failure reoccurred several times while driving. The vehicle was taken to the dealer where it was diagnosed that the transmission needed to be rebuilt or replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in an unknown extended warranty program for the transmission. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 38,464.
Corrective Action:
The contact's granddaughter owns a 2016 Ford Focus. The contact stated while driving approximately 45-50 MPH, the transmission started slipping and the vehicle lost motive power. The contact veered to the side of the road for a moment and then resumed driving however, the failure reoccurred several times while driving. The vehicle was taken to the dealer where it was diagnosed that the transmission needed to be rebuilt or replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in an unknown extended warranty program for the transmission. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 38,464.
Additional Notes:
The contact's granddaughter owns a 2016 Ford Focus. The contact stated while driving approximately 45-50 MPH, the transmission started slipping and the vehicle lost motive power. The contact veered to the side of the road for a moment and then resumed driving however, the failure reoccurred several times while driving. The vehicle was taken to the dealer where it was diagnosed that the transmission needed to be rebuilt or replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in an unknown extended warranty program for the transmission. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 38,464.
Mfg Campaign: 11488313
Recall Date: Oct 7, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns 2016 Ford Focus. The contact stated while driving from a complete stop, the accelerator pedal was depressed, and the vehicle started shuddering and hesitated to respond for approximately 4-5 seconds. There were no warning lights illuminated. The contact stated that the failure had been reoccurring while driving from a complete stop. The vehicle was taken to the dealer where it was diagnosed that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 14,200.
Corrective Action:
The contact owns 2016 Ford Focus. The contact stated while driving from a complete stop, the accelerator pedal was depressed, and the vehicle started shuddering and hesitated to respond for approximately 4-5 seconds. There were no warning lights illuminated. The contact stated that the failure had been reoccurring while driving from a complete stop. The vehicle was taken to the dealer where it was diagnosed that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 14,200.
Additional Notes:
The contact owns 2016 Ford Focus. The contact stated while driving from a complete stop, the accelerator pedal was depressed, and the vehicle started shuddering and hesitated to respond for approximately 4-5 seconds. There were no warning lights illuminated. The contact stated that the failure had been reoccurring while driving from a complete stop. The vehicle was taken to the dealer where it was diagnosed that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 14,200.
Mfg Campaign: 11488373
Recall Date: Oct 7, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact leased a 2016 Ford Focus. The contact stated that on numerous occasions while driving, the vehicle intermittently lunged forward and hesitated. The contact then stated that while the brake pedal was depressed, the engine revved, the RPM’s increased and the wheels started to spin without the accelerator pedal being depressed. No warning light was illuminated. Additionally, the contact stated that prior to the failure, a software update was performed on the vehicle. The contact inquired from the dealer if there were any recalls on the vehicle and was informed that they would be in contact. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 50,000.
Corrective Action:
The contact leased a 2016 Ford Focus. The contact stated that on numerous occasions while driving, the vehicle intermittently lunged forward and hesitated. The contact then stated that while the brake pedal was depressed, the engine revved, the RPM’s increased and the wheels started to spin without the accelerator pedal being depressed. No warning light was illuminated. Additionally, the contact stated that prior to the failure, a software update was performed on the vehicle. The contact inquired from the dealer if there were any recalls on the vehicle and was informed that they would be in contact. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 50,000.
Additional Notes:
The contact leased a 2016 Ford Focus. The contact stated that on numerous occasions while driving, the vehicle intermittently lunged forward and hesitated. The contact then stated that while the brake pedal was depressed, the engine revved, the RPM’s increased and the wheels started to spin without the accelerator pedal being depressed. No warning light was illuminated. Additionally, the contact stated that prior to the failure, a software update was performed on the vehicle. The contact inquired from the dealer if there were any recalls on the vehicle and was informed that they would be in contact. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 50,000.
Mfg Campaign: 11488166
Recall Date: Oct 6, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle was jerking, hesitating, and the transmission failed to shift properly. Additionally, the vehicle occasionally stalled and could not immediately be shifted to park(P) or drive(D). The contact stated that occasionally after refueling, the vehicle would not immediately restart. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The contact was informed that the vehicle was previously serviced under NHTSA Campaign Number: 18V169000 (Power Train). The failure mileage was 99,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle was jerking, hesitating, and the transmission failed to shift properly. Additionally, the vehicle occasionally stalled and could not immediately be shifted to park(P) or drive(D). The contact stated that occasionally after refueling, the vehicle would not immediately restart. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The contact was informed that the vehicle was previously serviced under NHTSA Campaign Number: 18V169000 (Power Train). The failure mileage was 99,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle was jerking, hesitating, and the transmission failed to shift properly. Additionally, the vehicle occasionally stalled and could not immediately be shifted to park(P) or drive(D). The contact stated that occasionally after refueling, the vehicle would not immediately restart. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The contact was informed that the vehicle was previously serviced under NHTSA Campaign Number: 18V169000 (Power Train). The failure mileage was 99,000.
Mfg Campaign: 11488192
Recall Date: Oct 6, 2022
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that while her son was driving at an undisclosed speed, the vehicle made a loud squealing sound. Additionally, the vehicle stalled with the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that while her son was driving at an undisclosed speed, the vehicle made a loud squealing sound. Additionally, the vehicle stalled with the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that while her son was driving at an undisclosed speed, the vehicle made a loud squealing sound. Additionally, the vehicle stalled with the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 40,000.
Mfg Campaign: 11487886
Recall Date: Oct 4, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that while shifting into gear, the vehicle failed to respond. The contact also stated that the engine failed to start occasionally. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 119,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that while shifting into gear, the vehicle failed to respond. The contact also stated that the engine failed to start occasionally. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 119,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that while shifting into gear, the vehicle failed to respond. The contact also stated that the engine failed to start occasionally. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 119,000.
Mfg Campaign: 11486961
Recall Date: Sep 28, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that the dealer had previously replaced the TCM and clutch assembly; however, the failure recurred while driving at an undisclosed speed, and the gear shifter was unable to shift to the intended gear with the transmission message displayed. The vehicle was towed to the dealer where it was diagnosed that the TCM and the clutch assembly needed to be replaced again. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 74,700.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that the dealer had previously replaced the TCM and clutch assembly; however, the failure recurred while driving at an undisclosed speed, and the gear shifter was unable to shift to the intended gear with the transmission message displayed. The vehicle was towed to the dealer where it was diagnosed that the TCM and the clutch assembly needed to be replaced again. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 74,700.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that the dealer had previously replaced the TCM and clutch assembly; however, the failure recurred while driving at an undisclosed speed, and the gear shifter was unable to shift to the intended gear with the transmission message displayed. The vehicle was towed to the dealer where it was diagnosed that the TCM and the clutch assembly needed to be replaced again. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 74,700.
Mfg Campaign: 11486983
Recall Date: Sep 28, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle was hesitating, vibrating, and driving rough. The vehicle was taken to the local dealer on multiple occasions however, the mechanic was unable to duplicate the failure. The contact stated that no repairs were performed. The contact stated that the failure became more frequent and included improper acceleration. The contact stated that the check engine warning light remained illuminated. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 20,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle was hesitating, vibrating, and driving rough. The vehicle was taken to the local dealer on multiple occasions however, the mechanic was unable to duplicate the failure. The contact stated that no repairs were performed. The contact stated that the failure became more frequent and included improper acceleration. The contact stated that the check engine warning light remained illuminated. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 20,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle was hesitating, vibrating, and driving rough. The vehicle was taken to the local dealer on multiple occasions however, the mechanic was unable to duplicate the failure. The contact stated that no repairs were performed. The contact stated that the failure became more frequent and included improper acceleration. The contact stated that the check engine warning light remained illuminated. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 20,000.
Mfg Campaign: 11486610
Recall Date: Sep 27, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact then stated when he refueled the vehicle, the vehicle failed to operate as needed. The check engine warning light illuminated. The vehicle was taken to Auto Zone to be diagnosed. The mechanic retrieved an unknown code. The manufacturer was notified of the failure and the contact was provided a case number and advised to contact the dealer. The dealer was notified, and the contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and the power control module was reprogrammed. The vehicle was not repaired. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact then stated when he refueled the vehicle, the vehicle failed to operate as needed. The check engine warning light illuminated. The vehicle was taken to Auto Zone to be diagnosed. The mechanic retrieved an unknown code. The manufacturer was notified of the failure and the contact was provided a case number and advised to contact the dealer. The dealer was notified, and the contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and the power control module was reprogrammed. The vehicle was not repaired. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact then stated when he refueled the vehicle, the vehicle failed to operate as needed. The check engine warning light illuminated. The vehicle was taken to Auto Zone to be diagnosed. The mechanic retrieved an unknown code. The manufacturer was notified of the failure and the contact was provided a case number and advised to contact the dealer. The dealer was notified, and the contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and the power control module was reprogrammed. The vehicle was not repaired. The failure mileage was approximately 70,000.
Mfg Campaign: 11486741
Recall Date: Sep 27, 2022
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact then stated when he refueled the vehicle, the vehicle failed to operate as needed. The check engine warning light illuminated. The vehicle was taken to Auto Zone to be diagnosed. The mechanic retrieved an unknown code. The manufacturer was notified of the failure and the contact was provided a case number and advised to contact the dealer. The dealer was notified, and the contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and the power control module was reprogrammed. The vehicle was not repaired. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact then stated when he refueled the vehicle, the vehicle failed to operate as needed. The check engine warning light illuminated. The vehicle was taken to Auto Zone to be diagnosed. The mechanic retrieved an unknown code. The manufacturer was notified of the failure and the contact was provided a case number and advised to contact the dealer. The dealer was notified, and the contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and the power control module was reprogrammed. The vehicle was not repaired. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact then stated when he refueled the vehicle, the vehicle failed to operate as needed. The check engine warning light illuminated. The vehicle was taken to Auto Zone to be diagnosed. The mechanic retrieved an unknown code. The manufacturer was notified of the failure and the contact was provided a case number and advised to contact the dealer. The dealer was notified, and the contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and the power control module was reprogrammed. The vehicle was not repaired. The failure mileage was approximately 70,000.
Mfg Campaign: 11486741
Recall Date: Sep 27, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
There was not an accident, but I don't know where else to type my comments. The car won't shift properly and tends to stall at times. This is not only dangerous as cars behind can't always know why I am driving so slow, but obviously, poses a problem if car can't shift at all and I (or my wife or daughter) is left stranded somewhere. Took car to dealer last week and they replaced clutch assembly for $2925. This is extremely frustrating since the clutch was repaired at 26,100 miles. That didn't work, so now we have to pay that amount. Let's be honest, these cars are known for clutch/transmission issues, so replacing this again at 45,000 is not fair at all. Why isn't Ford doing the right thing and offering to replace this at their own cost? I don't have current receipt for $2900 as I haven't picked up car yet, but work costs can be confirmed at Manning Ford in DeKalb, Illinois. I will upload original receipt when my dad took car in the first time for this issue. That was covered by warranty, and since this happened again, I believe the fair things to do would be for Ford to replace at no cost to us.
Corrective Action:
There was not an accident, but I don't know where else to type my comments. The car won't shift properly and tends to stall at times. This is not only dangerous as cars behind can't always know why I am driving so slow, but obviously, poses a problem if car can't shift at all and I (or my wife or daughter) is left stranded somewhere. Took car to dealer last week and they replaced clutch assembly for $2925. This is extremely frustrating since the clutch was repaired at 26,100 miles. That didn't work, so now we have to pay that amount. Let's be honest, these cars are known for clutch/transmission issues, so replacing this again at 45,000 is not fair at all. Why isn't Ford doing the right thing and offering to replace this at their own cost? I don't have current receipt for $2900 as I haven't picked up car yet, but work costs can be confirmed at Manning Ford in DeKalb, Illinois. I will upload original receipt when my dad took car in the first time for this issue. That was covered by warranty, and since this happened again, I believe the fair things to do would be for Ford to replace at no cost to us.
Additional Notes:
There was not an accident, but I don't know where else to type my comments. The car won't shift properly and tends to stall at times. This is not only dangerous as cars behind can't always know why I am driving so slow, but obviously, poses a problem if car can't shift at all and I (or my wife or daughter) is left stranded somewhere. Took car to dealer last week and they replaced clutch assembly for $2925. This is extremely frustrating since the clutch was repaired at 26,100 miles. That didn't work, so now we have to pay that amount. Let's be honest, these cars are known for clutch/transmission issues, so replacing this again at 45,000 is not fair at all. Why isn't Ford doing the right thing and offering to replace this at their own cost? I don't have current receipt for $2900 as I haven't picked up car yet, but work costs can be confirmed at Manning Ford in DeKalb, Illinois. I will upload original receipt when my dad took car in the first time for this issue. That was covered by warranty, and since this happened again, I believe the fair things to do would be for Ford to replace at no cost to us.
Mfg Campaign: 11486810
Recall Date: Sep 27, 2022
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Fuel pump system is causing the car to intermittently stall out in any gear (manual transmission). This symptom has caused my car to stall while driving in traffic leading to loss of acceleration control and total engine stall. I live in constant fear that i will be in another accident due to completely random engine stall. I feel my safety is at risk while continuing to drive this vehicle, and will continue to look for a different safer vehicle. All other ford engines put in this year and model have this recall already in place.
Corrective Action:
Fuel pump system is causing the car to intermittently stall out in any gear (manual transmission). This symptom has caused my car to stall while driving in traffic leading to loss of acceleration control and total engine stall. I live in constant fear that i will be in another accident due to completely random engine stall. I feel my safety is at risk while continuing to drive this vehicle, and will continue to look for a different safer vehicle. All other ford engines put in this year and model have this recall already in place.
Additional Notes:
Fuel pump system is causing the car to intermittently stall out in any gear (manual transmission). This symptom has caused my car to stall while driving in traffic leading to loss of acceleration control and total engine stall. I live in constant fear that i will be in another accident due to completely random engine stall. I feel my safety is at risk while continuing to drive this vehicle, and will continue to look for a different safer vehicle. All other ford engines put in this year and model have this recall already in place.
Mfg Campaign: 11485053
Recall Date: Sep 18, 2022
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving at undisclosed speed, the vehicle shut off inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving. However, the failure reoccurred on three other occasions. The contact received notification of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and the vehicle was taken to the dealer for recall repair. However, the dealer informed the contact that they could not complete the recall repair unless she paid a repair fee for unrelated repairs. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 71,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving at undisclosed speed, the vehicle shut off inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving. However, the failure reoccurred on three other occasions. The contact received notification of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and the vehicle was taken to the dealer for recall repair. However, the dealer informed the contact that they could not complete the recall repair unless she paid a repair fee for unrelated repairs. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 71,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving at undisclosed speed, the vehicle shut off inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving. However, the failure reoccurred on three other occasions. The contact received notification of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and the vehicle was taken to the dealer for recall repair. However, the dealer informed the contact that they could not complete the recall repair unless she paid a repair fee for unrelated repairs. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 71,000. Parts distribution disconnect.
Mfg Campaign: 11484618
Recall Date: Sep 15, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The dealer was notified of the failure and the contact stated that the dealer declined to repair the vehicle because the warranty had expired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 82,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The dealer was notified of the failure and the contact stated that the dealer declined to repair the vehicle because the warranty had expired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 82,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The dealer was notified of the failure and the contact stated that the dealer declined to repair the vehicle because the warranty had expired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 82,000.
Mfg Campaign: 11484690
Recall Date: Sep 15, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving 45 MPH, there was a crunching sound coming from vehicle. The contact felt the gear jumping as she shifted gear and felt like the transmission was failing. The vehicle was taken to the dealer for diagnostic testing and the mechanic stated that the clutch needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the dealer and the contact was informed that the TCM needed to be replaced; however, the parts were not available. The vehicle was not repaired. The manufacturer was contacted and stated that the parts were not available. The failure mileage was 62,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving 45 MPH, there was a crunching sound coming from vehicle. The contact felt the gear jumping as she shifted gear and felt like the transmission was failing. The vehicle was taken to the dealer for diagnostic testing and the mechanic stated that the clutch needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the dealer and the contact was informed that the TCM needed to be replaced; however, the parts were not available. The vehicle was not repaired. The manufacturer was contacted and stated that the parts were not available. The failure mileage was 62,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving 45 MPH, there was a crunching sound coming from vehicle. The contact felt the gear jumping as she shifted gear and felt like the transmission was failing. The vehicle was taken to the dealer for diagnostic testing and the mechanic stated that the clutch needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the dealer and the contact was informed that the TCM needed to be replaced; however, the parts were not available. The vehicle was not repaired. The manufacturer was contacted and stated that the parts were not available. The failure mileage was 62,000.
Mfg Campaign: 11484262
Recall Date: Sep 13, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 35 MPH and accelerating up a highway onramp, the vehicle started losing motive power. The contact stated that the transmission fault warning light was illuminated. The contact had observed that as he depressed the accelerator pedal, the vehicle failed to respond; however, the engine was revving with the RPM going up to 5,000 RPM. The contact stopped the vehicle and turned off the engine. The contact restarted the vehicle however, the vehicle failed to exceed 30 MPH. The contact stated that the vehicle had gone into Limp Mode. The contact had not taken the vehicle to a dealer or independent mechanic to be diagnosed or repaired. The contact researched online and related the failure to Manufacturer Customer Satisfaction Program: 14M02 (Transmission Control Module). The manufacturer had been informed of the failure. The failure mileage was approximately 123,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 35 MPH and accelerating up a highway onramp, the vehicle started losing motive power. The contact stated that the transmission fault warning light was illuminated. The contact had observed that as he depressed the accelerator pedal, the vehicle failed to respond; however, the engine was revving with the RPM going up to 5,000 RPM. The contact stopped the vehicle and turned off the engine. The contact restarted the vehicle however, the vehicle failed to exceed 30 MPH. The contact stated that the vehicle had gone into Limp Mode. The contact had not taken the vehicle to a dealer or independent mechanic to be diagnosed or repaired. The contact researched online and related the failure to Manufacturer Customer Satisfaction Program: 14M02 (Transmission Control Module). The manufacturer had been informed of the failure. The failure mileage was approximately 123,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 35 MPH and accelerating up a highway onramp, the vehicle started losing motive power. The contact stated that the transmission fault warning light was illuminated. The contact had observed that as he depressed the accelerator pedal, the vehicle failed to respond; however, the engine was revving with the RPM going up to 5,000 RPM. The contact stopped the vehicle and turned off the engine. The contact restarted the vehicle however, the vehicle failed to exceed 30 MPH. The contact stated that the vehicle had gone into Limp Mode. The contact had not taken the vehicle to a dealer or independent mechanic to be diagnosed or repaired. The contact researched online and related the failure to Manufacturer Customer Satisfaction Program: 14M02 (Transmission Control Module). The manufacturer had been informed of the failure. The failure mileage was approximately 123,000.
Mfg Campaign: 11484034
Recall Date: Sep 12, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I have had 6 clutches replaced in the past 2 years on my car. Now they are telling me this is the last one they are going to do. It'snot my fault these clutches keep failing. Ford has told me they are not coving the problem anymore.
Corrective Action:
I have had 6 clutches replaced in the past 2 years on my car. Now they are telling me this is the last one they are going to do. It'snot my fault these clutches keep failing. Ford has told me they are not coving the problem anymore.
Additional Notes:
I have had 6 clutches replaced in the past 2 years on my car. Now they are telling me this is the last one they are going to do. It'snot my fault these clutches keep failing. Ford has told me they are not coving the problem anymore.
Mfg Campaign: 11483792
Recall Date: Sep 10, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact stated that on several occasions while driving at an undisclosed speed, she felt an odd feeling while the accelerator pedal was applied. The contact referenced the Manufacturer's recall number: 14M02 (Transmission Control Module). The vehicle was not diagnosed. The vehicle was not repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact stated that on several occasions while driving at an undisclosed speed, she felt an odd feeling while the accelerator pedal was applied. The contact referenced the Manufacturer's recall number: 14M02 (Transmission Control Module). The vehicle was not diagnosed. The vehicle was not repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact stated that on several occasions while driving at an undisclosed speed, she felt an odd feeling while the accelerator pedal was applied. The contact referenced the Manufacturer's recall number: 14M02 (Transmission Control Module). The vehicle was not diagnosed. The vehicle was not repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 40,000.
Mfg Campaign: 11483571
Recall Date: Sep 8, 2022
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My car stalls out when I refuel. I've taken my car to a mechanic who has documented that my check engine was on due to low fuel pressure. They also say that there is a fuel tank deformation being caused because of this issue
Corrective Action:
My car stalls out when I refuel. I've taken my car to a mechanic who has documented that my check engine was on due to low fuel pressure. They also say that there is a fuel tank deformation being caused because of this issue
Additional Notes:
My car stalls out when I refuel. I've taken my car to a mechanic who has documented that my check engine was on due to low fuel pressure. They also say that there is a fuel tank deformation being caused because of this issue
Mfg Campaign: 11483578
Recall Date: Sep 8, 2022
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