Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus vehicles equipped with a 1.0L Fox GTDI engine and a 6-speed manual transmission. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Nov 28, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S32
Recall Date: Oct 22, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 Focus and C-Max vehicles. The floor pan may have improperly welded left-hand apron joints.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S03
Recall Date: Jan 24, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C13
Recall Date: Sep 28, 2016
Consumer Complaints
1.5K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 35 MPH, the check transmission warning light illuminated. The contact stated that the vehicle was shaking abnormally, and the transmission was shifting hard. The contact stated that the failure was recurring. Additionally, the contact stated that the transmission was difficult to shift into reverse(R). The contact stated that the transmission was also slipping out of gear. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the shift actuator needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 111,700.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 35 MPH, the check transmission warning light illuminated. The contact stated that the vehicle was shaking abnormally, and the transmission was shifting hard. The contact stated that the failure was recurring. Additionally, the contact stated that the transmission was difficult to shift into reverse(R). The contact stated that the transmission was also slipping out of gear. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the shift actuator needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 111,700.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 35 MPH, the check transmission warning light illuminated. The contact stated that the vehicle was shaking abnormally, and the transmission was shifting hard. The contact stated that the failure was recurring. Additionally, the contact stated that the transmission was difficult to shift into reverse(R). The contact stated that the transmission was also slipping out of gear. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the shift actuator needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 111,700.
Mfg Campaign: 11644849
Recall Date: Feb 25, 2025
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was driving the speed limit at 65 MPH down a steep hill, I felt something "drop" and then the oil lamp and "Engine Fault Error" displayed. I was unable to drive faster than 30 mph. I was fortunate that no one was following close behind. I had to put on my hazards and drive half a mile more to find a safe place to pull off the road. I had to have my vehicle towed 60 miles to the nearest mechanic. I was informed that the problem was related to a known recall, but there are no parts to fix the problem and it will be months until they do. My vehicle cannot be driven and is sitting at the dealership until it can be repaired and they cannot tell me when that will be.
Corrective Action:
I was driving the speed limit at 65 MPH down a steep hill, I felt something "drop" and then the oil lamp and "Engine Fault Error" displayed. I was unable to drive faster than 30 mph. I was fortunate that no one was following close behind. I had to put on my hazards and drive half a mile more to find a safe place to pull off the road. I had to have my vehicle towed 60 miles to the nearest mechanic. I was informed that the problem was related to a known recall, but there are no parts to fix the problem and it will be months until they do. My vehicle cannot be driven and is sitting at the dealership until it can be repaired and they cannot tell me when that will be.
Additional Notes:
I was driving the speed limit at 65 MPH down a steep hill, I felt something "drop" and then the oil lamp and "Engine Fault Error" displayed. I was unable to drive faster than 30 mph. I was fortunate that no one was following close behind. I had to put on my hazards and drive half a mile more to find a safe place to pull off the road. I had to have my vehicle towed 60 miles to the nearest mechanic. I was informed that the problem was related to a known recall, but there are no parts to fix the problem and it will be months until they do. My vehicle cannot be driven and is sitting at the dealership until it can be repaired and they cannot tell me when that will be.
Mfg Campaign: 11643277
Recall Date: Feb 17, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was driving the speed limit at 65 MPH down a steep hill, I felt something "drop" and then the oil lamp and "Engine Fault Error" displayed. I was unable to drive faster than 30 mph. I was fortunate that no one was following close behind. I had to put on my hazards and drive half a mile more to find a safe place to pull off the road. I had to have my vehicle towed 60 miles to the nearest mechanic. I was informed that the problem was related to a known recall, but there are no parts to fix the problem and it will be months until they do. My vehicle cannot be driven and is sitting at the dealership until it can be repaired and they cannot tell me when that will be.
Corrective Action:
I was driving the speed limit at 65 MPH down a steep hill, I felt something "drop" and then the oil lamp and "Engine Fault Error" displayed. I was unable to drive faster than 30 mph. I was fortunate that no one was following close behind. I had to put on my hazards and drive half a mile more to find a safe place to pull off the road. I had to have my vehicle towed 60 miles to the nearest mechanic. I was informed that the problem was related to a known recall, but there are no parts to fix the problem and it will be months until they do. My vehicle cannot be driven and is sitting at the dealership until it can be repaired and they cannot tell me when that will be.
Additional Notes:
I was driving the speed limit at 65 MPH down a steep hill, I felt something "drop" and then the oil lamp and "Engine Fault Error" displayed. I was unable to drive faster than 30 mph. I was fortunate that no one was following close behind. I had to put on my hazards and drive half a mile more to find a safe place to pull off the road. I had to have my vehicle towed 60 miles to the nearest mechanic. I was informed that the problem was related to a known recall, but there are no parts to fix the problem and it will be months until they do. My vehicle cannot be driven and is sitting at the dealership until it can be repaired and they cannot tell me when that will be.
Mfg Campaign: 11643277
Recall Date: Feb 17, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2016—2022 Ford EcoSport® and Focus® 1.0L Engine--- My car is experiencing the same issue as the Automatic transmission. The car is not listed on the Oil Pump Failure Recall on the Ford Website as it shows that it applies to automatic transmission, and doesn't mentioned manual transmission. Both transmission carry the same issue as it's an engine design flaw and not a transmission related issue. The car experienced a bad idle that results to lost of power and Oil light went on as I drove it to the Mechanic shop. Currently there's no parts available and ford website the part is back ordered. The reference number is 23S64 for the current recall of the 1.0L engines. Please see reference below. I've contacted Ford support about the issue and was informed to report the issue here. Website for reference: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
2016—2022 Ford EcoSport® and Focus® 1.0L Engine--- My car is experiencing the same issue as the Automatic transmission. The car is not listed on the Oil Pump Failure Recall on the Ford Website as it shows that it applies to automatic transmission, and doesn't mentioned manual transmission. Both transmission carry the same issue as it's an engine design flaw and not a transmission related issue. The car experienced a bad idle that results to lost of power and Oil light went on as I drove it to the Mechanic shop. Currently there's no parts available and ford website the part is back ordered. The reference number is 23S64 for the current recall of the 1.0L engines. Please see reference below. I've contacted Ford support about the issue and was informed to report the issue here. Website for reference: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
2016—2022 Ford EcoSport® and Focus® 1.0L Engine--- My car is experiencing the same issue as the Automatic transmission. The car is not listed on the Oil Pump Failure Recall on the Ford Website as it shows that it applies to automatic transmission, and doesn't mentioned manual transmission. Both transmission carry the same issue as it's an engine design flaw and not a transmission related issue. The car experienced a bad idle that results to lost of power and Oil light went on as I drove it to the Mechanic shop. Currently there's no parts available and ford website the part is back ordered. The reference number is 23S64 for the current recall of the 1.0L engines. Please see reference below. I've contacted Ford support about the issue and was informed to report the issue here. Website for reference: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11643015
Recall Date: Feb 16, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
2016—2022 Ford EcoSport® and Focus® 1.0L Engine--- My car is experiencing the same issue as the Automatic transmission. The car is not listed on the Oil Pump Failure Recall on the Ford Website as it shows that it applies to automatic transmission, and doesn't mentioned manual transmission. Both transmission carry the same issue as it's an engine design flaw and not a transmission related issue. The car experienced a bad idle that results to lost of power and Oil light went on as I drove it to the Mechanic shop. Currently there's no parts available and ford website the part is back ordered. The reference number is 23S64 for the current recall of the 1.0L engines. Please see reference below. I've contacted Ford support about the issue and was informed to report the issue here. Website for reference: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
2016—2022 Ford EcoSport® and Focus® 1.0L Engine--- My car is experiencing the same issue as the Automatic transmission. The car is not listed on the Oil Pump Failure Recall on the Ford Website as it shows that it applies to automatic transmission, and doesn't mentioned manual transmission. Both transmission carry the same issue as it's an engine design flaw and not a transmission related issue. The car experienced a bad idle that results to lost of power and Oil light went on as I drove it to the Mechanic shop. Currently there's no parts available and ford website the part is back ordered. The reference number is 23S64 for the current recall of the 1.0L engines. Please see reference below. I've contacted Ford support about the issue and was informed to report the issue here. Website for reference: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
2016—2022 Ford EcoSport® and Focus® 1.0L Engine--- My car is experiencing the same issue as the Automatic transmission. The car is not listed on the Oil Pump Failure Recall on the Ford Website as it shows that it applies to automatic transmission, and doesn't mentioned manual transmission. Both transmission carry the same issue as it's an engine design flaw and not a transmission related issue. The car experienced a bad idle that results to lost of power and Oil light went on as I drove it to the Mechanic shop. Currently there's no parts available and ford website the part is back ordered. The reference number is 23S64 for the current recall of the 1.0L engines. Please see reference below. I've contacted Ford support about the issue and was informed to report the issue here. Website for reference: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11643015
Recall Date: Feb 16, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that while driving on the highway at 75 MPH, the vehicle stalled, with several unknown warning lights illuminated. The contact proceeded to stop the vehicle and park on the side of the highway to turn off and restart the vehicle. The vehicle failed to restart and was towed to a local independent mechanic to be diagnosed. The contact was informed that the failure was probably linked to NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact was informed that the engine had seized and needed to be replaced. The local dealer was contacted; however, the vehicle was not repaired because parts for the recall repair were not yet available. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 103,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that while driving on the highway at 75 MPH, the vehicle stalled, with several unknown warning lights illuminated. The contact proceeded to stop the vehicle and park on the side of the highway to turn off and restart the vehicle. The vehicle failed to restart and was towed to a local independent mechanic to be diagnosed. The contact was informed that the failure was probably linked to NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact was informed that the engine had seized and needed to be replaced. The local dealer was contacted; however, the vehicle was not repaired because parts for the recall repair were not yet available. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 103,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that while driving on the highway at 75 MPH, the vehicle stalled, with several unknown warning lights illuminated. The contact proceeded to stop the vehicle and park on the side of the highway to turn off and restart the vehicle. The vehicle failed to restart and was towed to a local independent mechanic to be diagnosed. The contact was informed that the failure was probably linked to NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact was informed that the engine had seized and needed to be replaced. The local dealer was contacted; however, the vehicle was not repaired because parts for the recall repair were not yet available. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 103,000.
Mfg Campaign: 11641919
Recall Date: Feb 11, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Ford recall 14M02 for transmission control module (TCM) does not cover parts and labor required to fix additional equipment problems created by a faulty TCM such as the clutch. My 2016 Ford Focus only has 58,000 miles on it. The TCM is being repaired a 2nd time but Ford will not repair the subsequent damage to the clutch. This is a function and safety issue.
Corrective Action:
Ford recall 14M02 for transmission control module (TCM) does not cover parts and labor required to fix additional equipment problems created by a faulty TCM such as the clutch. My 2016 Ford Focus only has 58,000 miles on it. The TCM is being repaired a 2nd time but Ford will not repair the subsequent damage to the clutch. This is a function and safety issue.
Additional Notes:
Ford recall 14M02 for transmission control module (TCM) does not cover parts and labor required to fix additional equipment problems created by a faulty TCM such as the clutch. My 2016 Ford Focus only has 58,000 miles on it. The TCM is being repaired a 2nd time but Ford will not repair the subsequent damage to the clutch. This is a function and safety issue.
Mfg Campaign: 11641685
Recall Date: Feb 10, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that the vehicle failed to start. There were no warning lights illuminated. There was an unknown failure with the battery. The vehicle was taken to the local dealer, where it was diagnosed and determined that the TCM needed to be replaced, but the clutch was unrepairable. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the local dealer for assistance. The failure mileage was approximately 58,500.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that the vehicle failed to start. There were no warning lights illuminated. There was an unknown failure with the battery. The vehicle was taken to the local dealer, where it was diagnosed and determined that the TCM needed to be replaced, but the clutch was unrepairable. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the local dealer for assistance. The failure mileage was approximately 58,500.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that the vehicle failed to start. There were no warning lights illuminated. There was an unknown failure with the battery. The vehicle was taken to the local dealer, where it was diagnosed and determined that the TCM needed to be replaced, but the clutch was unrepairable. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the local dealer for assistance. The failure mileage was approximately 58,500.
Mfg Campaign: 11641787
Recall Date: Feb 10, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that the vehicle failed to start. There were no warning lights illuminated. There was an unknown failure with the battery. The vehicle was taken to the local dealer, where it was diagnosed and determined that the TCM needed to be replaced, but the clutch was unrepairable. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the local dealer for assistance. The failure mileage was approximately 58,500.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that the vehicle failed to start. There were no warning lights illuminated. There was an unknown failure with the battery. The vehicle was taken to the local dealer, where it was diagnosed and determined that the TCM needed to be replaced, but the clutch was unrepairable. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the local dealer for assistance. The failure mileage was approximately 58,500.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that the vehicle failed to start. There were no warning lights illuminated. There was an unknown failure with the battery. The vehicle was taken to the local dealer, where it was diagnosed and determined that the TCM needed to be replaced, but the clutch was unrepairable. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the local dealer for assistance. The failure mileage was approximately 58,500.
Mfg Campaign: 11641787
Recall Date: Feb 10, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
At times will not go into reverse and shifts very hard. It will randomly shut off while driving and transmission overheating will pop up.
Corrective Action:
At times will not go into reverse and shifts very hard. It will randomly shut off while driving and transmission overheating will pop up.
Additional Notes:
At times will not go into reverse and shifts very hard. It will randomly shut off while driving and transmission overheating will pop up.
Mfg Campaign: 11641532
Recall Date: Feb 8, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to continue to drive. The vehicle failed to accelerate above 11 MPH. The vehicle failed to move. The contact turned off the vehicle and the vehicle failed to restart. The contact's neighbor pushed the vehicle into a parking spot. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 13V523000 (Power Train). The vehicle was taken to an independent mechanic who determined that the battery needed to be replaced. The battery was replaced, but the failure recurred. The vehicle went into LIMP Mode. The mechanic used a scanner and retrieved DTC: P2837 and P287B. The vehicle failed to reverse. The mechanic informed the contact that the transmission control module had failed. The transmission warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission control module needed to be replaced. The dealer confirmed there was no recall coverage on the vehicle. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 57,255.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to continue to drive. The vehicle failed to accelerate above 11 MPH. The vehicle failed to move. The contact turned off the vehicle and the vehicle failed to restart. The contact's neighbor pushed the vehicle into a parking spot. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 13V523000 (Power Train). The vehicle was taken to an independent mechanic who determined that the battery needed to be replaced. The battery was replaced, but the failure recurred. The vehicle went into LIMP Mode. The mechanic used a scanner and retrieved DTC: P2837 and P287B. The vehicle failed to reverse. The mechanic informed the contact that the transmission control module had failed. The transmission warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission control module needed to be replaced. The dealer confirmed there was no recall coverage on the vehicle. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 57,255.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to continue to drive. The vehicle failed to accelerate above 11 MPH. The vehicle failed to move. The contact turned off the vehicle and the vehicle failed to restart. The contact's neighbor pushed the vehicle into a parking spot. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 13V523000 (Power Train). The vehicle was taken to an independent mechanic who determined that the battery needed to be replaced. The battery was replaced, but the failure recurred. The vehicle went into LIMP Mode. The mechanic used a scanner and retrieved DTC: P2837 and P287B. The vehicle failed to reverse. The mechanic informed the contact that the transmission control module had failed. The transmission warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission control module needed to be replaced. The dealer confirmed there was no recall coverage on the vehicle. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 57,255.
Mfg Campaign: 11640594
Recall Date: Feb 4, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to continue to drive. The vehicle failed to accelerate above 11 MPH. The vehicle failed to move. The contact turned off the vehicle and the vehicle failed to restart. The contact's neighbor pushed the vehicle into a parking spot. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 13V523000 (Power Train). The vehicle was taken to an independent mechanic who determined that the battery needed to be replaced. The battery was replaced, but the failure recurred. The vehicle went into LIMP Mode. The mechanic used a scanner and retrieved DTC: P2837 and P287B. The vehicle failed to reverse. The mechanic informed the contact that the transmission control module had failed. The transmission warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission control module needed to be replaced. The dealer confirmed there was no recall coverage on the vehicle. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 57,255.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to continue to drive. The vehicle failed to accelerate above 11 MPH. The vehicle failed to move. The contact turned off the vehicle and the vehicle failed to restart. The contact's neighbor pushed the vehicle into a parking spot. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 13V523000 (Power Train). The vehicle was taken to an independent mechanic who determined that the battery needed to be replaced. The battery was replaced, but the failure recurred. The vehicle went into LIMP Mode. The mechanic used a scanner and retrieved DTC: P2837 and P287B. The vehicle failed to reverse. The mechanic informed the contact that the transmission control module had failed. The transmission warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission control module needed to be replaced. The dealer confirmed there was no recall coverage on the vehicle. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 57,255.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to continue to drive. The vehicle failed to accelerate above 11 MPH. The vehicle failed to move. The contact turned off the vehicle and the vehicle failed to restart. The contact's neighbor pushed the vehicle into a parking spot. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 13V523000 (Power Train). The vehicle was taken to an independent mechanic who determined that the battery needed to be replaced. The battery was replaced, but the failure recurred. The vehicle went into LIMP Mode. The mechanic used a scanner and retrieved DTC: P2837 and P287B. The vehicle failed to reverse. The mechanic informed the contact that the transmission control module had failed. The transmission warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission control module needed to be replaced. The dealer confirmed there was no recall coverage on the vehicle. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 57,255.
Mfg Campaign: 11640594
Recall Date: Feb 4, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that the vehicle was repaired under an unidentified NHTSA recall; however, the repair failed to prevent a failure from occurring. The recall repair was completed in 2018 for a driveshaft failure. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating while depressing the accelerator pedal. No warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed for a possible drive-shaft failure. The local dealer performed other unknown repairs under warranty; however, the recall repair was not performed a second time. The manufacturer was not made aware of the failure. The failure mileage was approximately 11,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that the vehicle was repaired under an unidentified NHTSA recall; however, the repair failed to prevent a failure from occurring. The recall repair was completed in 2018 for a driveshaft failure. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating while depressing the accelerator pedal. No warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed for a possible drive-shaft failure. The local dealer performed other unknown repairs under warranty; however, the recall repair was not performed a second time. The manufacturer was not made aware of the failure. The failure mileage was approximately 11,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that the vehicle was repaired under an unidentified NHTSA recall; however, the repair failed to prevent a failure from occurring. The recall repair was completed in 2018 for a driveshaft failure. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating while depressing the accelerator pedal. No warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed for a possible drive-shaft failure. The local dealer performed other unknown repairs under warranty; however, the recall repair was not performed a second time. The manufacturer was not made aware of the failure. The failure mileage was approximately 11,000.
Mfg Campaign: 11640634
Recall Date: Feb 4, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11640432
Recall Date: Feb 3, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TCM FAILURE, AND B CLUTCH GOING BAD, AND FORD SERVICE TEAM TELLING ME THAT THE A CLUTCH COULD NEED TO BE REPLACED TOO. YEARS 2012-2016 ARE COVERED UNDER RECALL BUT ONLY CERTAIN MODELS WITH THE DUAL CLUTCH TRANSMISSION AND ONES BUILT PREVIOUS TO NOV 2015. I can get documentation of the service done. This is an ongoing issues with many ford owners, look online and see for yourself. Ford is taking advantage of their consumers claiming they fixed this issue but this is not the case. 93,000 miles on my car and they are telling me a need a rebuild. How many people need to go through this before Ford is held accountable? Do the research, I am not the only one. Give me a day and I will have the report back from Tony Benton Ford in Grand Rapids MI.
Corrective Action:
TCM FAILURE, AND B CLUTCH GOING BAD, AND FORD SERVICE TEAM TELLING ME THAT THE A CLUTCH COULD NEED TO BE REPLACED TOO. YEARS 2012-2016 ARE COVERED UNDER RECALL BUT ONLY CERTAIN MODELS WITH THE DUAL CLUTCH TRANSMISSION AND ONES BUILT PREVIOUS TO NOV 2015. I can get documentation of the service done. This is an ongoing issues with many ford owners, look online and see for yourself. Ford is taking advantage of their consumers claiming they fixed this issue but this is not the case. 93,000 miles on my car and they are telling me a need a rebuild. How many people need to go through this before Ford is held accountable? Do the research, I am not the only one. Give me a day and I will have the report back from Tony Benton Ford in Grand Rapids MI.
Additional Notes:
TCM FAILURE, AND B CLUTCH GOING BAD, AND FORD SERVICE TEAM TELLING ME THAT THE A CLUTCH COULD NEED TO BE REPLACED TOO. YEARS 2012-2016 ARE COVERED UNDER RECALL BUT ONLY CERTAIN MODELS WITH THE DUAL CLUTCH TRANSMISSION AND ONES BUILT PREVIOUS TO NOV 2015. I can get documentation of the service done. This is an ongoing issues with many ford owners, look online and see for yourself. Ford is taking advantage of their consumers claiming they fixed this issue but this is not the case. 93,000 miles on my car and they are telling me a need a rebuild. How many people need to go through this before Ford is held accountable? Do the research, I am not the only one. Give me a day and I will have the report back from Tony Benton Ford in Grand Rapids MI.
Mfg Campaign: 11639503
Recall Date: Jan 29, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My car is has engine hesitation and runs rough. I have a recall call letter and the Ford dealership Ken Grody Carlsbad, Ca refused to fix the recall because it is not giving the code but I’m having issues with it.
Corrective Action:
My car is has engine hesitation and runs rough. I have a recall call letter and the Ford dealership Ken Grody Carlsbad, Ca refused to fix the recall because it is not giving the code but I’m having issues with it.
Additional Notes:
My car is has engine hesitation and runs rough. I have a recall call letter and the Ford dealership Ken Grody Carlsbad, Ca refused to fix the recall because it is not giving the code but I’m having issues with it.
Mfg Campaign: 11638512
Recall Date: Jan 25, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My dual clutch PowerShift transmission (DPS6) has experienced the common failure. High rpm’s and failure to shift properly, with no reverse gear at all anymore or overdrive. I was traveling at 65 mph and nearly crashed because of this.
Corrective Action:
My dual clutch PowerShift transmission (DPS6) has experienced the common failure. High rpm’s and failure to shift properly, with no reverse gear at all anymore or overdrive. I was traveling at 65 mph and nearly crashed because of this.
Additional Notes:
My dual clutch PowerShift transmission (DPS6) has experienced the common failure. High rpm’s and failure to shift properly, with no reverse gear at all anymore or overdrive. I was traveling at 65 mph and nearly crashed because of this.
Mfg Campaign: 11637936
Recall Date: Jan 23, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while the vehicle was parked, the contact attempted to reverse the vehicle; however, the vehicle failed to reverse. No warning light was illuminated however, the "Transmission Fault Service Now" message was displayed on the instrument panel. The vehicle was towed to a dealer where it was diagnosed that the transmission control module needed to be repaired. The vehicle was serviced under an unknown recall repair; however, the failure persisted. The vehicle was towed back to the dealer and the transmission control module needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 49,500.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while the vehicle was parked, the contact attempted to reverse the vehicle; however, the vehicle failed to reverse. No warning light was illuminated however, the "Transmission Fault Service Now" message was displayed on the instrument panel. The vehicle was towed to a dealer where it was diagnosed that the transmission control module needed to be repaired. The vehicle was serviced under an unknown recall repair; however, the failure persisted. The vehicle was towed back to the dealer and the transmission control module needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 49,500.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while the vehicle was parked, the contact attempted to reverse the vehicle; however, the vehicle failed to reverse. No warning light was illuminated however, the "Transmission Fault Service Now" message was displayed on the instrument panel. The vehicle was towed to a dealer where it was diagnosed that the transmission control module needed to be repaired. The vehicle was serviced under an unknown recall repair; however, the failure persisted. The vehicle was towed back to the dealer and the transmission control module needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 49,500.
Mfg Campaign: 11638135
Recall Date: Jan 23, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that upon starting the vehicle, there was heavy white smoke coming from the exhaust pipe. There was no warning light illuminated. The vehicle was taken to a dealer where a diagnostic test showed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The contact was given an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was 96,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that upon starting the vehicle, there was heavy white smoke coming from the exhaust pipe. There was no warning light illuminated. The vehicle was taken to a dealer where a diagnostic test showed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The contact was given an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was 96,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that upon starting the vehicle, there was heavy white smoke coming from the exhaust pipe. There was no warning light illuminated. The vehicle was taken to a dealer where a diagnostic test showed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The contact was given an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was 96,000.
Mfg Campaign: 11637314
Recall Date: Jan 21, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that after shifting the gear shifter out of park(P) to drive(D) and attempting to accelerate, the engine revved up, but the vehicle failed to exceed 1 MPH. The contact shifted into reverse(R), but the vehicle failed to move. The vehicle was towed to the residence and then was later towed to AAMCO, where the mechanic diagnosed the vehicle with transmission failure. The vehicle was not repaired at AAMCO and was towed to the dealer for assistance. The dealer diagnosed the vehicle with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 133,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that after shifting the gear shifter out of park(P) to drive(D) and attempting to accelerate, the engine revved up, but the vehicle failed to exceed 1 MPH. The contact shifted into reverse(R), but the vehicle failed to move. The vehicle was towed to the residence and then was later towed to AAMCO, where the mechanic diagnosed the vehicle with transmission failure. The vehicle was not repaired at AAMCO and was towed to the dealer for assistance. The dealer diagnosed the vehicle with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 133,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that after shifting the gear shifter out of park(P) to drive(D) and attempting to accelerate, the engine revved up, but the vehicle failed to exceed 1 MPH. The contact shifted into reverse(R), but the vehicle failed to move. The vehicle was towed to the residence and then was later towed to AAMCO, where the mechanic diagnosed the vehicle with transmission failure. The vehicle was not repaired at AAMCO and was towed to the dealer for assistance. The dealer diagnosed the vehicle with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 133,000.
Mfg Campaign: 11637326
Recall Date: Jan 21, 2025
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury