Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S22
Recall Date: Jul 5, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus vehicles equipped with a 1.0L Fox GTDI engine and a 6-speed manual transmission. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Nov 28, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S32
Recall Date: Oct 22, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Focus vehicles. The rear left side seat back frame may have an insufficient weld between the outboard pivot bracket and the pivot nut joint, resulting in the seat back having reduced strength. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems," and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C13
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C13
Recall Date: Sep 28, 2016
Consumer Complaints
1.1K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
On July 2nd my daughter was driving her car and the engine slowed and turned off. She tried to out it in reverse and it would not function. We took it to our mechanics and he got a P287A - code - I then spoke with Ford Customer Service and they stated the extended warranty on that same issue expired June 30th and advised me to reach out to you as the extended warranty was not listed for our vehicle I am hoping someone can help us since we are under the mileage and it was only a few days past the time frame. Thank you
Corrective Action:
On July 2nd my daughter was driving her car and the engine slowed and turned off. She tried to out it in reverse and it would not function. We took it to our mechanics and he got a P287A - code - I then spoke with Ford Customer Service and they stated the extended warranty on that same issue expired June 30th and advised me to reach out to you as the extended warranty was not listed for our vehicle I am hoping someone can help us since we are under the mileage and it was only a few days past the time frame. Thank you
Additional Notes:
On July 2nd my daughter was driving her car and the engine slowed and turned off. She tried to out it in reverse and it would not function. We took it to our mechanics and he got a P287A - code - I then spoke with Ford Customer Service and they stated the extended warranty on that same issue expired June 30th and advised me to reach out to you as the extended warranty was not listed for our vehicle I am hoping someone can help us since we are under the mileage and it was only a few days past the time frame. Thank you
Mfg Campaign: 11671640
Recall Date: Jul 7, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated that while driving at various speeds, the vehicle shuddered while shifting between 1st and 2nd gear, or upon acceleration. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The manufacturer was notified of the failure. The approximate failure mileage was 56,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated that while driving at various speeds, the vehicle shuddered while shifting between 1st and 2nd gear, or upon acceleration. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The manufacturer was notified of the failure. The approximate failure mileage was 56,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated that while driving at various speeds, the vehicle shuddered while shifting between 1st and 2nd gear, or upon acceleration. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The manufacturer was notified of the failure. The approximate failure mileage was 56,000.
Mfg Campaign: 11669741
Recall Date: Jun 27, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 20-25 MPH, the vehicle felt like it was struggling to accelerate. The contact pulled to the side of the road and turned off the vehicle; however, the fan remained engaged for approximately two minutes. The vehicle was taken to the residence, where the check engine warning light illuminated. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V905000(Engine and Engine Cooling), which the contact related to the failure; however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer for the recall repair, but the dealer did not provide any assistance. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 20-25 MPH, the vehicle felt like it was struggling to accelerate. The contact pulled to the side of the road and turned off the vehicle; however, the fan remained engaged for approximately two minutes. The vehicle was taken to the residence, where the check engine warning light illuminated. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V905000(Engine and Engine Cooling), which the contact related to the failure; however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer for the recall repair, but the dealer did not provide any assistance. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 20-25 MPH, the vehicle felt like it was struggling to accelerate. The contact pulled to the side of the road and turned off the vehicle; however, the fan remained engaged for approximately two minutes. The vehicle was taken to the residence, where the check engine warning light illuminated. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V905000(Engine and Engine Cooling), which the contact related to the failure; however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer for the recall repair, but the dealer did not provide any assistance. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000. VIN tool confirms parts not available.
Mfg Campaign: 11669134
Recall Date: Jun 25, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated that the vehicle had hesitated to start. Additionally, the contact stated while driving approximately 20 MPH, the vehicle started sputtering, the RPMs increased, and the vehicle lost drive power. The check engine warning light was illuminated. The messages "Transmission Overheat" and "Transmission Failure. Could be Overheating - Pull Vehicle over Asap" were displayed. The vehicle was steered to the side of the road. The vehicle was restarted and was towed to the residence. The vehicle was then towed to a dealer, where the vehicle made an abnormal rattling sound. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,463.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated that the vehicle had hesitated to start. Additionally, the contact stated while driving approximately 20 MPH, the vehicle started sputtering, the RPMs increased, and the vehicle lost drive power. The check engine warning light was illuminated. The messages "Transmission Overheat" and "Transmission Failure. Could be Overheating - Pull Vehicle over Asap" were displayed. The vehicle was steered to the side of the road. The vehicle was restarted and was towed to the residence. The vehicle was then towed to a dealer, where the vehicle made an abnormal rattling sound. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,463.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated that the vehicle had hesitated to start. Additionally, the contact stated while driving approximately 20 MPH, the vehicle started sputtering, the RPMs increased, and the vehicle lost drive power. The check engine warning light was illuminated. The messages "Transmission Overheat" and "Transmission Failure. Could be Overheating - Pull Vehicle over Asap" were displayed. The vehicle was steered to the side of the road. The vehicle was restarted and was towed to the residence. The vehicle was then towed to a dealer, where the vehicle made an abnormal rattling sound. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,463.
Mfg Campaign: 11666499
Recall Date: Jun 12, 2025
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated that upon starting the vehicle, the vehicle misfired. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. An unknown dealer was notified of the failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 140,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated that upon starting the vehicle, the vehicle misfired. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. An unknown dealer was notified of the failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 140,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated that upon starting the vehicle, the vehicle misfired. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. An unknown dealer was notified of the failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 140,000.
Mfg Campaign: 11666628
Recall Date: Jun 12, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11666366
Recall Date: Jun 11, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
dual clutch on automatic transmission failure purchase vehicle in 2017 and has had to be replaced 4 times and it is going on its 5th time While driving the vehicle slowed down, check engine came on and off then I lost power completely. I had to pull to side of busy hwy on way home from work. When tried to turn back on again it jerked on and off. I had to figure out how to make it home. The dealership McRee Ford has replaced the clutch on various occasions. No signs prior until the day of when the check engine light flashed on and off.
Corrective Action:
dual clutch on automatic transmission failure purchase vehicle in 2017 and has had to be replaced 4 times and it is going on its 5th time While driving the vehicle slowed down, check engine came on and off then I lost power completely. I had to pull to side of busy hwy on way home from work. When tried to turn back on again it jerked on and off. I had to figure out how to make it home. The dealership McRee Ford has replaced the clutch on various occasions. No signs prior until the day of when the check engine light flashed on and off.
Additional Notes:
dual clutch on automatic transmission failure purchase vehicle in 2017 and has had to be replaced 4 times and it is going on its 5th time While driving the vehicle slowed down, check engine came on and off then I lost power completely. I had to pull to side of busy hwy on way home from work. When tried to turn back on again it jerked on and off. I had to figure out how to make it home. The dealership McRee Ford has replaced the clutch on various occasions. No signs prior until the day of when the check engine light flashed on and off.
Mfg Campaign: 11665910
Recall Date: Jun 9, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated that while driving on the highway at 65 MPH, the vehicle lost automotive power with the check oil and check engine warning light was intermittently illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that there were metal shavings were found in the oil filter, causing engine damages. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 97,221.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated that while driving on the highway at 65 MPH, the vehicle lost automotive power with the check oil and check engine warning light was intermittently illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that there were metal shavings were found in the oil filter, causing engine damages. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 97,221.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated that while driving on the highway at 65 MPH, the vehicle lost automotive power with the check oil and check engine warning light was intermittently illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that there were metal shavings were found in the oil filter, causing engine damages. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 97,221.
Mfg Campaign: 11665382
Recall Date: Jun 6, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated that while driving on the highway at 65 MPH, the vehicle lost automotive power with the check oil and check engine warning light was intermittently illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that there were metal shavings were found in the oil filter, causing engine damages. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 97,221.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated that while driving on the highway at 65 MPH, the vehicle lost automotive power with the check oil and check engine warning light was intermittently illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that there were metal shavings were found in the oil filter, causing engine damages. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 97,221.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated that while driving on the highway at 65 MPH, the vehicle lost automotive power with the check oil and check engine warning light was intermittently illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that there were metal shavings were found in the oil filter, causing engine damages. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 97,221.
Mfg Campaign: 11665382
Recall Date: Jun 6, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated while driving 25 MPH, the transmission was shifting abnormally and jumping into gear. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a transmission center, and it was determined that there was a clutch and gear shifting failure. The mechanic recommended a dual clutch and gear assembly replacement. The local dealer was contacted but the vehicle was not diagnosed or repaired; however, the contact was provided and estimate for the repair. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 108,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated while driving 25 MPH, the transmission was shifting abnormally and jumping into gear. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a transmission center, and it was determined that there was a clutch and gear shifting failure. The mechanic recommended a dual clutch and gear assembly replacement. The local dealer was contacted but the vehicle was not diagnosed or repaired; however, the contact was provided and estimate for the repair. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 108,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated while driving 25 MPH, the transmission was shifting abnormally and jumping into gear. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a transmission center, and it was determined that there was a clutch and gear shifting failure. The mechanic recommended a dual clutch and gear assembly replacement. The local dealer was contacted but the vehicle was not diagnosed or repaired; however, the contact was provided and estimate for the repair. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 108,000.
Mfg Campaign: 11664892
Recall Date: Jun 4, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated while driving 25 MPH, the transmission was shifting abnormally and jumping into gear. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a transmission center, and it was determined that there was a clutch and gear shifting failure. The mechanic recommended a dual clutch and gear assembly replacement. The local dealer was contacted but the vehicle was not diagnosed or repaired; however, the contact was provided and estimate for the repair. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 108,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated while driving 25 MPH, the transmission was shifting abnormally and jumping into gear. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a transmission center, and it was determined that there was a clutch and gear shifting failure. The mechanic recommended a dual clutch and gear assembly replacement. The local dealer was contacted but the vehicle was not diagnosed or repaired; however, the contact was provided and estimate for the repair. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 108,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated while driving 25 MPH, the transmission was shifting abnormally and jumping into gear. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a transmission center, and it was determined that there was a clutch and gear shifting failure. The mechanic recommended a dual clutch and gear assembly replacement. The local dealer was contacted but the vehicle was not diagnosed or repaired; however, the contact was provided and estimate for the repair. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 108,000.
Mfg Campaign: 11664892
Recall Date: Jun 4, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds on several occasions, the vehicle started shuddering. The vehicle was taken to a dealer twice where it was diagnosed, and the dual clutch was replaced. The vehicle was repaired; however, the failure reoccurred approximately two years later. The vehicle was taken to a dealer where it was diagnosed and determined that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 12,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds on several occasions, the vehicle started shuddering. The vehicle was taken to a dealer twice where it was diagnosed, and the dual clutch was replaced. The vehicle was repaired; however, the failure reoccurred approximately two years later. The vehicle was taken to a dealer where it was diagnosed and determined that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 12,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds on several occasions, the vehicle started shuddering. The vehicle was taken to a dealer twice where it was diagnosed, and the dual clutch was replaced. The vehicle was repaired; however, the failure reoccurred approximately two years later. The vehicle was taken to a dealer where it was diagnosed and determined that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 12,000.
Mfg Campaign: 11663427
Recall Date: May 28, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the engine overheated. The contact inspected the coolant reservoir, and the coolant level was low. The contact refilled the coolant reservoir. The contact stated that three months later the failure reoccurred. The coolant level was refilled. The vehicle was taken an independent mechanic; however, the failure was not duplicated. The contact was informed that there was no evidence of a coolant leak. The vehicle was not repaired or diagnosed by an independent mechanic or the dealer. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer where it was diagnosed with a failed coolant pump, fractured belts, valve cover gaskets, and corroded engine mounts. The contact was informed that the coolant pump, belts, valve cover gaskets, and engine mounts needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 35,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the engine overheated. The contact inspected the coolant reservoir, and the coolant level was low. The contact refilled the coolant reservoir. The contact stated that three months later the failure reoccurred. The coolant level was refilled. The vehicle was taken an independent mechanic; however, the failure was not duplicated. The contact was informed that there was no evidence of a coolant leak. The vehicle was not repaired or diagnosed by an independent mechanic or the dealer. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer where it was diagnosed with a failed coolant pump, fractured belts, valve cover gaskets, and corroded engine mounts. The contact was informed that the coolant pump, belts, valve cover gaskets, and engine mounts needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 35,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the engine overheated. The contact inspected the coolant reservoir, and the coolant level was low. The contact refilled the coolant reservoir. The contact stated that three months later the failure reoccurred. The coolant level was refilled. The vehicle was taken an independent mechanic; however, the failure was not duplicated. The contact was informed that there was no evidence of a coolant leak. The vehicle was not repaired or diagnosed by an independent mechanic or the dealer. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer where it was diagnosed with a failed coolant pump, fractured belts, valve cover gaskets, and corroded engine mounts. The contact was informed that the coolant pump, belts, valve cover gaskets, and engine mounts needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 35,000.
Mfg Campaign: 11661869
Recall Date: May 19, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the engine overheated. The contact inspected the coolant reservoir, and the coolant level was low. The contact refilled the coolant reservoir. The contact stated that three months later the failure reoccurred. The coolant level was refilled. The vehicle was taken an independent mechanic; however, the failure was not duplicated. The contact was informed that there was no evidence of a coolant leak. The vehicle was not repaired or diagnosed by an independent mechanic or the dealer. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer where it was diagnosed with a failed coolant pump, fractured belts, valve cover gaskets, and corroded engine mounts. The contact was informed that the coolant pump, belts, valve cover gaskets, and engine mounts needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 35,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the engine overheated. The contact inspected the coolant reservoir, and the coolant level was low. The contact refilled the coolant reservoir. The contact stated that three months later the failure reoccurred. The coolant level was refilled. The vehicle was taken an independent mechanic; however, the failure was not duplicated. The contact was informed that there was no evidence of a coolant leak. The vehicle was not repaired or diagnosed by an independent mechanic or the dealer. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer where it was diagnosed with a failed coolant pump, fractured belts, valve cover gaskets, and corroded engine mounts. The contact was informed that the coolant pump, belts, valve cover gaskets, and engine mounts needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 35,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the engine overheated. The contact inspected the coolant reservoir, and the coolant level was low. The contact refilled the coolant reservoir. The contact stated that three months later the failure reoccurred. The coolant level was refilled. The vehicle was taken an independent mechanic; however, the failure was not duplicated. The contact was informed that there was no evidence of a coolant leak. The vehicle was not repaired or diagnosed by an independent mechanic or the dealer. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer where it was diagnosed with a failed coolant pump, fractured belts, valve cover gaskets, and corroded engine mounts. The contact was informed that the coolant pump, belts, valve cover gaskets, and engine mounts needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 35,000.
Mfg Campaign: 11661869
Recall Date: May 19, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated that while attempting to accelerate after a stop, the vehicle shuddered while the accelerator pedal was depressed. No warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed with transmission failure, and the clutch was replaced. In addition, the contact stated that the vehicle was repaired approximately 5 times. The vehicle was taken to another local dealer, Summerville Ford (9700 Dorchester Rd, Summerville, SC 29485), where it was diagnosed with the same failure and the clutch was replaced; however, the failure persisted. The vehicle was taken back to the first local dealer where it was diagnosed with transmission failure, and the clutch was replaced; however, the failure persisted. The vehicle was taken to a third local dealer, Jones Ford, Inc. (5757 Rivers Ave, North Charleston, SC 29406) where it was diagnosed with a transmission failure, and the clutch was replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unavailable.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated that while attempting to accelerate after a stop, the vehicle shuddered while the accelerator pedal was depressed. No warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed with transmission failure, and the clutch was replaced. In addition, the contact stated that the vehicle was repaired approximately 5 times. The vehicle was taken to another local dealer, Summerville Ford (9700 Dorchester Rd, Summerville, SC 29485), where it was diagnosed with the same failure and the clutch was replaced; however, the failure persisted. The vehicle was taken back to the first local dealer where it was diagnosed with transmission failure, and the clutch was replaced; however, the failure persisted. The vehicle was taken to a third local dealer, Jones Ford, Inc. (5757 Rivers Ave, North Charleston, SC 29406) where it was diagnosed with a transmission failure, and the clutch was replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unavailable.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated that while attempting to accelerate after a stop, the vehicle shuddered while the accelerator pedal was depressed. No warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed with transmission failure, and the clutch was replaced. In addition, the contact stated that the vehicle was repaired approximately 5 times. The vehicle was taken to another local dealer, Summerville Ford (9700 Dorchester Rd, Summerville, SC 29485), where it was diagnosed with the same failure and the clutch was replaced; however, the failure persisted. The vehicle was taken back to the first local dealer where it was diagnosed with transmission failure, and the clutch was replaced; however, the failure persisted. The vehicle was taken to a third local dealer, Jones Ford, Inc. (5757 Rivers Ave, North Charleston, SC 29406) where it was diagnosed with a transmission failure, and the clutch was replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unavailable.
Mfg Campaign: 11661919
Recall Date: May 19, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated that while his son was driving at slow speeds, the vehicle jerked while depressing the accelerator pedal. The contact stated that the check engine warning light was displayed on the instrument panel. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic retrieved a code for transmission clutch failure. The dealer was notified of the failure and the contact was informed that there were no recalls related to the failure. The vehicle was not repaired. The contact was referred to the manufacturer and attempted to file a case; however, the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 82,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated that while his son was driving at slow speeds, the vehicle jerked while depressing the accelerator pedal. The contact stated that the check engine warning light was displayed on the instrument panel. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic retrieved a code for transmission clutch failure. The dealer was notified of the failure and the contact was informed that there were no recalls related to the failure. The vehicle was not repaired. The contact was referred to the manufacturer and attempted to file a case; however, the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 82,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated that while his son was driving at slow speeds, the vehicle jerked while depressing the accelerator pedal. The contact stated that the check engine warning light was displayed on the instrument panel. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic retrieved a code for transmission clutch failure. The dealer was notified of the failure and the contact was informed that there were no recalls related to the failure. The vehicle was not repaired. The contact was referred to the manufacturer and attempted to file a case; however, the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 82,000.
Mfg Campaign: 11661934
Recall Date: May 19, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the vehicle would not operate while shifted into reverse. Additionally, the vehicle jerked while driving and attempting to accelerate from a standing start. The vehicle was taken to a local mechanic who diagnosed the vehicle and determined that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 151,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the vehicle would not operate while shifted into reverse. Additionally, the vehicle jerked while driving and attempting to accelerate from a standing start. The vehicle was taken to a local mechanic who diagnosed the vehicle and determined that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 151,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the vehicle would not operate while shifted into reverse. Additionally, the vehicle jerked while driving and attempting to accelerate from a standing start. The vehicle was taken to a local mechanic who diagnosed the vehicle and determined that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 151,000.
Mfg Campaign: 11661427
Recall Date: May 16, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While driving my 2017 Ford Focus SE (automatic), the vehicle began experiencing severe transmission problems including hesitation, shuddering during acceleration, jerking between shifts, and eventually a complete failure to engage any gear. The car became inoperable in traffic, posing a serious safety risk to me and others. There were no warning lights or messages prior to the failure. I took the vehicle to a certified Ford dealership, and after performing a diagnostic inspection, they confirmed the transmission had failed and needs to be completely replaced. The symptoms are consistent with widespread issues linked to the DPS6 PowerShift dual-clutch transmission used in Ford Focus models from 2012 to 2018. Ford is aware of these defects, as documented in multiple Technical Service Bulletins (including TSBs 16-0109, 17-0044, and 18-2358), and several class action lawsuits. Despite this being a known and well-documented defect, Ford has refused to provide any assistance or coverage for the repair, citing the expiration of the basic warranty. I believe this is a manufacturing defect that should be covered regardless of mileage due to the nature and safety risk of the failure. The transmission issue has been diagnosed and confirmed by a Ford dealership and the vehicle is available for inspection upon request. I am filing this report because I believe this issue continues to put drivers at risk and warrants further investigation and action by NHTSA.
Corrective Action:
While driving my 2017 Ford Focus SE (automatic), the vehicle began experiencing severe transmission problems including hesitation, shuddering during acceleration, jerking between shifts, and eventually a complete failure to engage any gear. The car became inoperable in traffic, posing a serious safety risk to me and others. There were no warning lights or messages prior to the failure. I took the vehicle to a certified Ford dealership, and after performing a diagnostic inspection, they confirmed the transmission had failed and needs to be completely replaced. The symptoms are consistent with widespread issues linked to the DPS6 PowerShift dual-clutch transmission used in Ford Focus models from 2012 to 2018. Ford is aware of these defects, as documented in multiple Technical Service Bulletins (including TSBs 16-0109, 17-0044, and 18-2358), and several class action lawsuits. Despite this being a known and well-documented defect, Ford has refused to provide any assistance or coverage for the repair, citing the expiration of the basic warranty. I believe this is a manufacturing defect that should be covered regardless of mileage due to the nature and safety risk of the failure. The transmission issue has been diagnosed and confirmed by a Ford dealership and the vehicle is available for inspection upon request. I am filing this report because I believe this issue continues to put drivers at risk and warrants further investigation and action by NHTSA.
Additional Notes:
While driving my 2017 Ford Focus SE (automatic), the vehicle began experiencing severe transmission problems including hesitation, shuddering during acceleration, jerking between shifts, and eventually a complete failure to engage any gear. The car became inoperable in traffic, posing a serious safety risk to me and others. There were no warning lights or messages prior to the failure. I took the vehicle to a certified Ford dealership, and after performing a diagnostic inspection, they confirmed the transmission had failed and needs to be completely replaced. The symptoms are consistent with widespread issues linked to the DPS6 PowerShift dual-clutch transmission used in Ford Focus models from 2012 to 2018. Ford is aware of these defects, as documented in multiple Technical Service Bulletins (including TSBs 16-0109, 17-0044, and 18-2358), and several class action lawsuits. Despite this being a known and well-documented defect, Ford has refused to provide any assistance or coverage for the repair, citing the expiration of the basic warranty. I believe this is a manufacturing defect that should be covered regardless of mileage due to the nature and safety risk of the failure. The transmission issue has been diagnosed and confirmed by a Ford dealership and the vehicle is available for inspection upon request. I am filing this report because I believe this issue continues to put drivers at risk and warrants further investigation and action by NHTSA.
Mfg Campaign: 11660701
Recall Date: May 13, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart after cooling down. The transmission overheating warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train); but was informed that the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 86,000. The VIN was not available.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart after cooling down. The transmission overheating warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train); but was informed that the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 86,000. The VIN was not available.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart after cooling down. The transmission overheating warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train); but was informed that the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 86,000. The VIN was not available.
Mfg Campaign: 11660048
Recall Date: May 9, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Clutch needs to be replaced at 77,000 miles. This is a related issue with Ford Focus vehicles’ transmission. I was never told that the transmissions were an issue when I purchased this vehicle. I took it to ford and they said it’s wear and tear instead of addressing the issue that the transmission is bad. They wanted $4000 for repairs. I paid $17k cash for this car. The car does not switch gears and makes grinding noises when driving or coming to a stop.
Corrective Action:
Clutch needs to be replaced at 77,000 miles. This is a related issue with Ford Focus vehicles’ transmission. I was never told that the transmissions were an issue when I purchased this vehicle. I took it to ford and they said it’s wear and tear instead of addressing the issue that the transmission is bad. They wanted $4000 for repairs. I paid $17k cash for this car. The car does not switch gears and makes grinding noises when driving or coming to a stop.
Additional Notes:
Clutch needs to be replaced at 77,000 miles. This is a related issue with Ford Focus vehicles’ transmission. I was never told that the transmissions were an issue when I purchased this vehicle. I took it to ford and they said it’s wear and tear instead of addressing the issue that the transmission is bad. They wanted $4000 for repairs. I paid $17k cash for this car. The car does not switch gears and makes grinding noises when driving or coming to a stop.
Mfg Campaign: 11659707
Recall Date: May 8, 2025
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