Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S22
Recall Date: Jul 5, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus vehicles equipped with a 1.0L Fox GTDI engine and a 6-speed manual transmission. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Nov 28, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S32
Recall Date: Oct 22, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Focus vehicles. The rear left side seat back frame may have an insufficient weld between the outboard pivot bracket and the pivot nut joint, resulting in the seat back having reduced strength. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems," and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C13
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C13
Recall Date: Sep 28, 2016
Consumer Complaints
1.1K ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE STALLED AND HESITATED WHILE DRIVING WITHOUT WARNING. ALSO, THE GAUGES ON THE INSTRUMENT PANEL FAILED TO FUNCTION PROPERLY. THE VEHICLE WAS TAKEN TO CHIPOLA FORD (4242 LAFAYETTE ST, MARIANNA, FL 32446, (850) 482-4043) WHERE IT WAS DIAGNOSED THAT A COMPUTER UPDATE WAS NEEDED. THE DEALER STATED THAT THEY REPAIRED THE VEHICLE; HOWEVER, THE CONTACT FELT OTHERWISE BECAUSE SHE WAS NOT PROVIDED A BILL OF SERVICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 20,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE STALLED AND HESITATED WHILE DRIVING WITHOUT WARNING. ALSO, THE GAUGES ON THE INSTRUMENT PANEL FAILED TO FUNCTION PROPERLY. THE VEHICLE WAS TAKEN TO CHIPOLA FORD (4242 LAFAYETTE ST, MARIANNA, FL 32446, (850) 482-4043) WHERE IT WAS DIAGNOSED THAT A COMPUTER UPDATE WAS NEEDED. THE DEALER STATED THAT THEY REPAIRED THE VEHICLE; HOWEVER, THE CONTACT FELT OTHERWISE BECAUSE SHE WAS NOT PROVIDED A BILL OF SERVICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 20,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE STALLED AND HESITATED WHILE DRIVING WITHOUT WARNING. ALSO, THE GAUGES ON THE INSTRUMENT PANEL FAILED TO FUNCTION PROPERLY. THE VEHICLE WAS TAKEN TO CHIPOLA FORD (4242 LAFAYETTE ST, MARIANNA, FL 32446, (850) 482-4043) WHERE IT WAS DIAGNOSED THAT A COMPUTER UPDATE WAS NEEDED. THE DEALER STATED THAT THEY REPAIRED THE VEHICLE; HOWEVER, THE CONTACT FELT OTHERWISE BECAUSE SHE WAS NOT PROVIDED A BILL OF SERVICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 20,000.
Mfg Campaign: 11233072
Recall Date: Jul 18, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE STALLED AND HESITATED WHILE DRIVING WITHOUT WARNING. ALSO, THE GAUGES ON THE INSTRUMENT PANEL FAILED TO FUNCTION PROPERLY. THE VEHICLE WAS TAKEN TO CHIPOLA FORD (4242 LAFAYETTE ST, MARIANNA, FL 32446, (850) 482-4043) WHERE IT WAS DIAGNOSED THAT A COMPUTER UPDATE WAS NEEDED. THE DEALER STATED THAT THEY REPAIRED THE VEHICLE; HOWEVER, THE CONTACT FELT OTHERWISE BECAUSE SHE WAS NOT PROVIDED A BILL OF SERVICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 20,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE STALLED AND HESITATED WHILE DRIVING WITHOUT WARNING. ALSO, THE GAUGES ON THE INSTRUMENT PANEL FAILED TO FUNCTION PROPERLY. THE VEHICLE WAS TAKEN TO CHIPOLA FORD (4242 LAFAYETTE ST, MARIANNA, FL 32446, (850) 482-4043) WHERE IT WAS DIAGNOSED THAT A COMPUTER UPDATE WAS NEEDED. THE DEALER STATED THAT THEY REPAIRED THE VEHICLE; HOWEVER, THE CONTACT FELT OTHERWISE BECAUSE SHE WAS NOT PROVIDED A BILL OF SERVICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 20,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE STALLED AND HESITATED WHILE DRIVING WITHOUT WARNING. ALSO, THE GAUGES ON THE INSTRUMENT PANEL FAILED TO FUNCTION PROPERLY. THE VEHICLE WAS TAKEN TO CHIPOLA FORD (4242 LAFAYETTE ST, MARIANNA, FL 32446, (850) 482-4043) WHERE IT WAS DIAGNOSED THAT A COMPUTER UPDATE WAS NEEDED. THE DEALER STATED THAT THEY REPAIRED THE VEHICLE; HOWEVER, THE CONTACT FELT OTHERWISE BECAUSE SHE WAS NOT PROVIDED A BILL OF SERVICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 20,000.
Mfg Campaign: 11233072
Recall Date: Jul 18, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I HAVE A 2017 FOCUS THAT THE TRANSMISSION THATS SLUGGISH/SLIPPING. I BOUGHT THE CAR NEW AND AT 13,000 I ALREADY HAD TO REPLACE THE TRANSMISSION FOR A CLICKING/STALLING/SLIPPING. WHEN I BOUGHT IT IN AND EXPLAINED THE REASON ITS LIKE THEY ALREADY KNEW ABOUT THE ISSUE AND THE PART WAS ON BACK ORDER. HAD TO WAIT ABOUT A MONTH BEFORE THE PART GOT CHANGED. NOW AT 15,000 THE TRANSMISSION ACTING UP AGAIN. THE TRANSMISSION REVS HIGH BEFORE SWITCHING GEARS. IT SLUGGISH WHEN MERGING ONTO THE HIGHWAY. EVEN WHEN NEEDING THAT LITTLE BIT EXTRA POWER GOING UP A HILL, IT BOGS DOWN AND I HAVE TO MOVE OVER IN LANES MAKE SURE NO ONE BEHIND ME GETS STUCK. I'M ALREADY THINKING ABOUT TAKING MY CAR BACK IN AGAIN BEFORE MY 30,000 MILE WARRANTY HITS TO TRY AND GET IT REPLACED ONCE AGAIN. THE TRANSMISSION IS UNRELIABLE AND NOT EFFECTIVE. I WISH I DIDNT BUY THIS CAR AND WENT WITH A NISSAN OR TOYOTA. BUT IM STUCK WITH THIS UNRELIABLE CAR.
Corrective Action:
I HAVE A 2017 FOCUS THAT THE TRANSMISSION THATS SLUGGISH/SLIPPING. I BOUGHT THE CAR NEW AND AT 13,000 I ALREADY HAD TO REPLACE THE TRANSMISSION FOR A CLICKING/STALLING/SLIPPING. WHEN I BOUGHT IT IN AND EXPLAINED THE REASON ITS LIKE THEY ALREADY KNEW ABOUT THE ISSUE AND THE PART WAS ON BACK ORDER. HAD TO WAIT ABOUT A MONTH BEFORE THE PART GOT CHANGED. NOW AT 15,000 THE TRANSMISSION ACTING UP AGAIN. THE TRANSMISSION REVS HIGH BEFORE SWITCHING GEARS. IT SLUGGISH WHEN MERGING ONTO THE HIGHWAY. EVEN WHEN NEEDING THAT LITTLE BIT EXTRA POWER GOING UP A HILL, IT BOGS DOWN AND I HAVE TO MOVE OVER IN LANES MAKE SURE NO ONE BEHIND ME GETS STUCK. I'M ALREADY THINKING ABOUT TAKING MY CAR BACK IN AGAIN BEFORE MY 30,000 MILE WARRANTY HITS TO TRY AND GET IT REPLACED ONCE AGAIN. THE TRANSMISSION IS UNRELIABLE AND NOT EFFECTIVE. I WISH I DIDNT BUY THIS CAR AND WENT WITH A NISSAN OR TOYOTA. BUT IM STUCK WITH THIS UNRELIABLE CAR.
Additional Notes:
I HAVE A 2017 FOCUS THAT THE TRANSMISSION THATS SLUGGISH/SLIPPING. I BOUGHT THE CAR NEW AND AT 13,000 I ALREADY HAD TO REPLACE THE TRANSMISSION FOR A CLICKING/STALLING/SLIPPING. WHEN I BOUGHT IT IN AND EXPLAINED THE REASON ITS LIKE THEY ALREADY KNEW ABOUT THE ISSUE AND THE PART WAS ON BACK ORDER. HAD TO WAIT ABOUT A MONTH BEFORE THE PART GOT CHANGED. NOW AT 15,000 THE TRANSMISSION ACTING UP AGAIN. THE TRANSMISSION REVS HIGH BEFORE SWITCHING GEARS. IT SLUGGISH WHEN MERGING ONTO THE HIGHWAY. EVEN WHEN NEEDING THAT LITTLE BIT EXTRA POWER GOING UP A HILL, IT BOGS DOWN AND I HAVE TO MOVE OVER IN LANES MAKE SURE NO ONE BEHIND ME GETS STUCK. I'M ALREADY THINKING ABOUT TAKING MY CAR BACK IN AGAIN BEFORE MY 30,000 MILE WARRANTY HITS TO TRY AND GET IT REPLACED ONCE AGAIN. THE TRANSMISSION IS UNRELIABLE AND NOT EFFECTIVE. I WISH I DIDNT BUY THIS CAR AND WENT WITH A NISSAN OR TOYOTA. BUT IM STUCK WITH THIS UNRELIABLE CAR.
Mfg Campaign: 11232653
Recall Date: Jul 17, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I HAVE A 2017 FOCUS THAT THE TRANSMISSION THATS SLUGGISH/SLIPPING. I BOUGHT THE CAR NEW AND AT 13,000 I ALREADY HAD TO REPLACE THE TRANSMISSION FOR A CLICKING/STALLING/SLIPPING. WHEN I BOUGHT IT IN AND EXPLAINED THE REASON ITS LIKE THEY ALREADY KNEW ABOUT THE ISSUE AND THE PART WAS ON BACK ORDER. HAD TO WAIT ABOUT A MONTH BEFORE THE PART GOT CHANGED. NOW AT 15,000 THE TRANSMISSION ACTING UP AGAIN. THE TRANSMISSION REVS HIGH BEFORE SWITCHING GEARS. IT SLUGGISH WHEN MERGING ONTO THE HIGHWAY. EVEN WHEN NEEDING THAT LITTLE BIT EXTRA POWER GOING UP A HILL, IT BOGS DOWN AND I HAVE TO MOVE OVER IN LANES MAKE SURE NO ONE BEHIND ME GETS STUCK. I'M ALREADY THINKING ABOUT TAKING MY CAR BACK IN AGAIN BEFORE MY 30,000 MILE WARRANTY HITS TO TRY AND GET IT REPLACED ONCE AGAIN. THE TRANSMISSION IS UNRELIABLE AND NOT EFFECTIVE. I WISH I DIDNT BUY THIS CAR AND WENT WITH A NISSAN OR TOYOTA. BUT IM STUCK WITH THIS UNRELIABLE CAR.
Corrective Action:
I HAVE A 2017 FOCUS THAT THE TRANSMISSION THATS SLUGGISH/SLIPPING. I BOUGHT THE CAR NEW AND AT 13,000 I ALREADY HAD TO REPLACE THE TRANSMISSION FOR A CLICKING/STALLING/SLIPPING. WHEN I BOUGHT IT IN AND EXPLAINED THE REASON ITS LIKE THEY ALREADY KNEW ABOUT THE ISSUE AND THE PART WAS ON BACK ORDER. HAD TO WAIT ABOUT A MONTH BEFORE THE PART GOT CHANGED. NOW AT 15,000 THE TRANSMISSION ACTING UP AGAIN. THE TRANSMISSION REVS HIGH BEFORE SWITCHING GEARS. IT SLUGGISH WHEN MERGING ONTO THE HIGHWAY. EVEN WHEN NEEDING THAT LITTLE BIT EXTRA POWER GOING UP A HILL, IT BOGS DOWN AND I HAVE TO MOVE OVER IN LANES MAKE SURE NO ONE BEHIND ME GETS STUCK. I'M ALREADY THINKING ABOUT TAKING MY CAR BACK IN AGAIN BEFORE MY 30,000 MILE WARRANTY HITS TO TRY AND GET IT REPLACED ONCE AGAIN. THE TRANSMISSION IS UNRELIABLE AND NOT EFFECTIVE. I WISH I DIDNT BUY THIS CAR AND WENT WITH A NISSAN OR TOYOTA. BUT IM STUCK WITH THIS UNRELIABLE CAR.
Additional Notes:
I HAVE A 2017 FOCUS THAT THE TRANSMISSION THATS SLUGGISH/SLIPPING. I BOUGHT THE CAR NEW AND AT 13,000 I ALREADY HAD TO REPLACE THE TRANSMISSION FOR A CLICKING/STALLING/SLIPPING. WHEN I BOUGHT IT IN AND EXPLAINED THE REASON ITS LIKE THEY ALREADY KNEW ABOUT THE ISSUE AND THE PART WAS ON BACK ORDER. HAD TO WAIT ABOUT A MONTH BEFORE THE PART GOT CHANGED. NOW AT 15,000 THE TRANSMISSION ACTING UP AGAIN. THE TRANSMISSION REVS HIGH BEFORE SWITCHING GEARS. IT SLUGGISH WHEN MERGING ONTO THE HIGHWAY. EVEN WHEN NEEDING THAT LITTLE BIT EXTRA POWER GOING UP A HILL, IT BOGS DOWN AND I HAVE TO MOVE OVER IN LANES MAKE SURE NO ONE BEHIND ME GETS STUCK. I'M ALREADY THINKING ABOUT TAKING MY CAR BACK IN AGAIN BEFORE MY 30,000 MILE WARRANTY HITS TO TRY AND GET IT REPLACED ONCE AGAIN. THE TRANSMISSION IS UNRELIABLE AND NOT EFFECTIVE. I WISH I DIDNT BUY THIS CAR AND WENT WITH A NISSAN OR TOYOTA. BUT IM STUCK WITH THIS UNRELIABLE CAR.
Mfg Campaign: 11232653
Recall Date: Jul 17, 2019
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I HAVE A 2017 FOCUS THAT THE TRANSMISSION THATS SLUGGISH/SLIPPING. I BOUGHT THE CAR NEW AND AT 13,000 I ALREADY HAD TO REPLACE THE TRANSMISSION FOR A CLICKING/STALLING/SLIPPING. WHEN I BOUGHT IT IN AND EXPLAINED THE REASON ITS LIKE THEY ALREADY KNEW ABOUT THE ISSUE AND THE PART WAS ON BACK ORDER. HAD TO WAIT ABOUT A MONTH BEFORE THE PART GOT CHANGED. NOW AT 15,000 THE TRANSMISSION ACTING UP AGAIN. THE TRANSMISSION REVS HIGH BEFORE SWITCHING GEARS. IT SLUGGISH WHEN MERGING ONTO THE HIGHWAY. EVEN WHEN NEEDING THAT LITTLE BIT EXTRA POWER GOING UP A HILL, IT BOGS DOWN AND I HAVE TO MOVE OVER IN LANES MAKE SURE NO ONE BEHIND ME GETS STUCK. I'M ALREADY THINKING ABOUT TAKING MY CAR BACK IN AGAIN BEFORE MY 30,000 MILE WARRANTY HITS TO TRY AND GET IT REPLACED ONCE AGAIN. THE TRANSMISSION IS UNRELIABLE AND NOT EFFECTIVE. I WISH I DIDNT BUY THIS CAR AND WENT WITH A NISSAN OR TOYOTA. BUT IM STUCK WITH THIS UNRELIABLE CAR.
Corrective Action:
I HAVE A 2017 FOCUS THAT THE TRANSMISSION THATS SLUGGISH/SLIPPING. I BOUGHT THE CAR NEW AND AT 13,000 I ALREADY HAD TO REPLACE THE TRANSMISSION FOR A CLICKING/STALLING/SLIPPING. WHEN I BOUGHT IT IN AND EXPLAINED THE REASON ITS LIKE THEY ALREADY KNEW ABOUT THE ISSUE AND THE PART WAS ON BACK ORDER. HAD TO WAIT ABOUT A MONTH BEFORE THE PART GOT CHANGED. NOW AT 15,000 THE TRANSMISSION ACTING UP AGAIN. THE TRANSMISSION REVS HIGH BEFORE SWITCHING GEARS. IT SLUGGISH WHEN MERGING ONTO THE HIGHWAY. EVEN WHEN NEEDING THAT LITTLE BIT EXTRA POWER GOING UP A HILL, IT BOGS DOWN AND I HAVE TO MOVE OVER IN LANES MAKE SURE NO ONE BEHIND ME GETS STUCK. I'M ALREADY THINKING ABOUT TAKING MY CAR BACK IN AGAIN BEFORE MY 30,000 MILE WARRANTY HITS TO TRY AND GET IT REPLACED ONCE AGAIN. THE TRANSMISSION IS UNRELIABLE AND NOT EFFECTIVE. I WISH I DIDNT BUY THIS CAR AND WENT WITH A NISSAN OR TOYOTA. BUT IM STUCK WITH THIS UNRELIABLE CAR.
Additional Notes:
I HAVE A 2017 FOCUS THAT THE TRANSMISSION THATS SLUGGISH/SLIPPING. I BOUGHT THE CAR NEW AND AT 13,000 I ALREADY HAD TO REPLACE THE TRANSMISSION FOR A CLICKING/STALLING/SLIPPING. WHEN I BOUGHT IT IN AND EXPLAINED THE REASON ITS LIKE THEY ALREADY KNEW ABOUT THE ISSUE AND THE PART WAS ON BACK ORDER. HAD TO WAIT ABOUT A MONTH BEFORE THE PART GOT CHANGED. NOW AT 15,000 THE TRANSMISSION ACTING UP AGAIN. THE TRANSMISSION REVS HIGH BEFORE SWITCHING GEARS. IT SLUGGISH WHEN MERGING ONTO THE HIGHWAY. EVEN WHEN NEEDING THAT LITTLE BIT EXTRA POWER GOING UP A HILL, IT BOGS DOWN AND I HAVE TO MOVE OVER IN LANES MAKE SURE NO ONE BEHIND ME GETS STUCK. I'M ALREADY THINKING ABOUT TAKING MY CAR BACK IN AGAIN BEFORE MY 30,000 MILE WARRANTY HITS TO TRY AND GET IT REPLACED ONCE AGAIN. THE TRANSMISSION IS UNRELIABLE AND NOT EFFECTIVE. I WISH I DIDNT BUY THIS CAR AND WENT WITH A NISSAN OR TOYOTA. BUT IM STUCK WITH THIS UNRELIABLE CAR.
Mfg Campaign: 11232653
Recall Date: Jul 17, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD FOCUS. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING SEIZED WITHOUT WARNING. THE CONTACT STATED THAT IT WAS DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD FOCUS. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING SEIZED WITHOUT WARNING. THE CONTACT STATED THAT IT WAS DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD FOCUS. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING SEIZED WITHOUT WARNING. THE CONTACT STATED THAT IT WAS DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Mfg Campaign: 11232191
Recall Date: Jul 16, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
BOUGHT CAR NEW TOOK TEST DRIVE ALL SEEMED FINE DID PAPER WORK DROVE HOME, FIRST STOP ON OFF RAMP WHEN LIGHT TURNED GREEN I GAVE CAR GAS AND IT JUST SAT THERE SLIPPING AND NOT SHIFTING. CANNOT DRIVE IT IN SUMMER MONTHS GETS HOT AND SLIPS AND WILL NOT UP OR DOWN SHIFT RIGHT. NO GOOD TO ME IF I CAN ONLY DRIVE IT IN WINTER. CAR HAS 11,000 MILES ON IT AND IT IS JUST SITTING IN MY DRIVEWAY WITH DEAD BATTERY. AND MINE WAS A NEW 2017 WITCH WAS SUPPOSE TO BE FIXED,NOW THE DEALER WANTS ME TO TRADE IT IN SO THEY CAN MAKE MORE MONEY.THEY ARE AS BAD AS FORD COS THEY KNOW THERE BAD AND KEEP SELLING THEM TOO!! THERE HAVE BEEN MORE THEN ONE EPISODE WITH THIS CAR, ITS EVEN WORSE WITH TWO ADULTS IN CAR. THEY SHOULD NOT BE ON ANY ROAD.
Corrective Action:
BOUGHT CAR NEW TOOK TEST DRIVE ALL SEEMED FINE DID PAPER WORK DROVE HOME, FIRST STOP ON OFF RAMP WHEN LIGHT TURNED GREEN I GAVE CAR GAS AND IT JUST SAT THERE SLIPPING AND NOT SHIFTING. CANNOT DRIVE IT IN SUMMER MONTHS GETS HOT AND SLIPS AND WILL NOT UP OR DOWN SHIFT RIGHT. NO GOOD TO ME IF I CAN ONLY DRIVE IT IN WINTER. CAR HAS 11,000 MILES ON IT AND IT IS JUST SITTING IN MY DRIVEWAY WITH DEAD BATTERY. AND MINE WAS A NEW 2017 WITCH WAS SUPPOSE TO BE FIXED,NOW THE DEALER WANTS ME TO TRADE IT IN SO THEY CAN MAKE MORE MONEY.THEY ARE AS BAD AS FORD COS THEY KNOW THERE BAD AND KEEP SELLING THEM TOO!! THERE HAVE BEEN MORE THEN ONE EPISODE WITH THIS CAR, ITS EVEN WORSE WITH TWO ADULTS IN CAR. THEY SHOULD NOT BE ON ANY ROAD.
Additional Notes:
BOUGHT CAR NEW TOOK TEST DRIVE ALL SEEMED FINE DID PAPER WORK DROVE HOME, FIRST STOP ON OFF RAMP WHEN LIGHT TURNED GREEN I GAVE CAR GAS AND IT JUST SAT THERE SLIPPING AND NOT SHIFTING. CANNOT DRIVE IT IN SUMMER MONTHS GETS HOT AND SLIPS AND WILL NOT UP OR DOWN SHIFT RIGHT. NO GOOD TO ME IF I CAN ONLY DRIVE IT IN WINTER. CAR HAS 11,000 MILES ON IT AND IT IS JUST SITTING IN MY DRIVEWAY WITH DEAD BATTERY. AND MINE WAS A NEW 2017 WITCH WAS SUPPOSE TO BE FIXED,NOW THE DEALER WANTS ME TO TRADE IT IN SO THEY CAN MAKE MORE MONEY.THEY ARE AS BAD AS FORD COS THEY KNOW THERE BAD AND KEEP SELLING THEM TOO!! THERE HAVE BEEN MORE THEN ONE EPISODE WITH THIS CAR, ITS EVEN WORSE WITH TWO ADULTS IN CAR. THEY SHOULD NOT BE ON ANY ROAD.
Mfg Campaign: 11232554
Recall Date: Jul 16, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
THE TRANSMISSION SKIPS, LUNGES, AND DOES NOT SHIFT WELL. IT HAS BEEN IN FOR TRANSMISSION FLASH AND AUTOMATIC TRANSMISSION CLUTCH REBUILD AT 19,000 MILES. WAS IN FOR CHECK AND TRANS FLASH AT 29,000 MILES WEEK OF JUNE 27TH 2019. WAS IN TODAY, JULY 16 FOR CHECK BECAUSE IT OPERATED WORSE AFTER IT WAS LOOKED AT THREE WEEKS AGO. THE SERVICE MANAGER SAYS CLUTCH HAS TO BE REBUILT/REPLACED AGAIN...IT HAS ABOUT 30,000 MILES ON IT. THIS IS A SAFETY PROBLEM AS WE CANNOT TRUST THE VEHICLE TO GET OUT OF THE WAY OR MOVE PROPERLY WHEN GAS PEDAL IS PUT DOWN. FORD KNEW ABOUT THIS PROBLEM FOR YEARS AND STILL SOLD DEFECTIVE VEHICLES
Corrective Action:
THE TRANSMISSION SKIPS, LUNGES, AND DOES NOT SHIFT WELL. IT HAS BEEN IN FOR TRANSMISSION FLASH AND AUTOMATIC TRANSMISSION CLUTCH REBUILD AT 19,000 MILES. WAS IN FOR CHECK AND TRANS FLASH AT 29,000 MILES WEEK OF JUNE 27TH 2019. WAS IN TODAY, JULY 16 FOR CHECK BECAUSE IT OPERATED WORSE AFTER IT WAS LOOKED AT THREE WEEKS AGO. THE SERVICE MANAGER SAYS CLUTCH HAS TO BE REBUILT/REPLACED AGAIN...IT HAS ABOUT 30,000 MILES ON IT. THIS IS A SAFETY PROBLEM AS WE CANNOT TRUST THE VEHICLE TO GET OUT OF THE WAY OR MOVE PROPERLY WHEN GAS PEDAL IS PUT DOWN. FORD KNEW ABOUT THIS PROBLEM FOR YEARS AND STILL SOLD DEFECTIVE VEHICLES
Additional Notes:
THE TRANSMISSION SKIPS, LUNGES, AND DOES NOT SHIFT WELL. IT HAS BEEN IN FOR TRANSMISSION FLASH AND AUTOMATIC TRANSMISSION CLUTCH REBUILD AT 19,000 MILES. WAS IN FOR CHECK AND TRANS FLASH AT 29,000 MILES WEEK OF JUNE 27TH 2019. WAS IN TODAY, JULY 16 FOR CHECK BECAUSE IT OPERATED WORSE AFTER IT WAS LOOKED AT THREE WEEKS AGO. THE SERVICE MANAGER SAYS CLUTCH HAS TO BE REBUILT/REPLACED AGAIN...IT HAS ABOUT 30,000 MILES ON IT. THIS IS A SAFETY PROBLEM AS WE CANNOT TRUST THE VEHICLE TO GET OUT OF THE WAY OR MOVE PROPERLY WHEN GAS PEDAL IS PUT DOWN. FORD KNEW ABOUT THIS PROBLEM FOR YEARS AND STILL SOLD DEFECTIVE VEHICLES
Mfg Campaign: 11232566
Recall Date: Jul 16, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SHUTTER NOISE EVEN AFTER FORD HAS REPLACED TRANSMISSION AND CLUTCH AND PROBLEM IS STILL THWRE
Corrective Action:
SHUTTER NOISE EVEN AFTER FORD HAS REPLACED TRANSMISSION AND CLUTCH AND PROBLEM IS STILL THWRE
Additional Notes:
SHUTTER NOISE EVEN AFTER FORD HAS REPLACED TRANSMISSION AND CLUTCH AND PROBLEM IS STILL THWRE
Mfg Campaign: 11231615
Recall Date: Jul 13, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
THIS 2017 FOCUS WAS BROUGHT BRAND NEW. WHEN IT HIT ABOUT 1500 MILES, IT BEGAN TO SHUTTER AND SHAKE UNDER THE HOOD UPON ACCELERATION. THIS HAPPENED AT STOP SIGNS OR ON THE HIGHWAY. THIS HAPPENS WITH ANY SORT OF ACCELERATION. IT HAPPENS WHEN THE CAR IS STRAIGHT, LIKE ACCELERATING FROM A "STOPPED" POSITION AT A STOP SIGN WHEN IT IS MY TURN TO GO. IT ALSO HAS HAPPENED WHEN I WAS ATTEMPTING TO PASS ANOTHER VEHICLE. I CALLED THE DEALERSHIP AND WAS TOLD THIS WAS "NORMAL" WITH THESE CARS. I TOOK IT IN AND WAS TOLD IF THEY CHECKED IT OUT & IT WAS DETERMINED THIS WAS A "NORMAL" SHUTTER WITH THESE CARS, I WOULD HAVE TO PAY FOR THEIR TIME. NOT ABLE TO AFFORD THAT, I DID NOT HAVE THEM CHECK IT OUT. AT ABOUT 2500 MILES, I WAS PASSING A VEHICLE AND WHILE IN THE OPPOSITE LANE, THE CAR BEGAN TO SHUTTER & STALL. ME & CHILD WERE NEARLY HIT HEAD ON. I TOOK IT BACK TO THE DEALERSHIP. THIS TIME THEY KEPT IT TO CHECK IT OUT. THEY KEPT IT A WEEK. IT WAS DETERMINED THAT IT WAS INDEED THIS PARTICULAR TRANSMISSION AND CURRENTLY, FORD HAD NO RECALLS AND THEREFORE THEY COULD NOT DO ANYTHING. THE DEALERSHIP DONE WHAT THEY COULD DO AS FAR AS WHAT MY FORD WARRANTY WOULD PAY FOR. BASICALLY, I'M STUCK PAYING FOR A CAR THAT, AT TIMES, IS UNSAFE. I CAN'T PULL OUT ON THE ROAD OR PASS A VEHICLE BECAUSE I DO NOT KNOW IF THIS WILL BE TIME THE THAT MY CAR SHUTTERS AND WE ARE HIT HEAD ON. ACCORDING TO THE DEALERSHIP, FORD IS AWARE OF THIS TRANSMISSION ISSUE AND HAS CONTINUED TO SELL THEM IN THESE CARS. THIS CAR IS DANGEROUS AND I AM CANNOT AFFORD TO TURN IT IN NOR CAN I AFFORD TO REPLACE IT.
Corrective Action:
THIS 2017 FOCUS WAS BROUGHT BRAND NEW. WHEN IT HIT ABOUT 1500 MILES, IT BEGAN TO SHUTTER AND SHAKE UNDER THE HOOD UPON ACCELERATION. THIS HAPPENED AT STOP SIGNS OR ON THE HIGHWAY. THIS HAPPENS WITH ANY SORT OF ACCELERATION. IT HAPPENS WHEN THE CAR IS STRAIGHT, LIKE ACCELERATING FROM A "STOPPED" POSITION AT A STOP SIGN WHEN IT IS MY TURN TO GO. IT ALSO HAS HAPPENED WHEN I WAS ATTEMPTING TO PASS ANOTHER VEHICLE. I CALLED THE DEALERSHIP AND WAS TOLD THIS WAS "NORMAL" WITH THESE CARS. I TOOK IT IN AND WAS TOLD IF THEY CHECKED IT OUT & IT WAS DETERMINED THIS WAS A "NORMAL" SHUTTER WITH THESE CARS, I WOULD HAVE TO PAY FOR THEIR TIME. NOT ABLE TO AFFORD THAT, I DID NOT HAVE THEM CHECK IT OUT. AT ABOUT 2500 MILES, I WAS PASSING A VEHICLE AND WHILE IN THE OPPOSITE LANE, THE CAR BEGAN TO SHUTTER & STALL. ME & CHILD WERE NEARLY HIT HEAD ON. I TOOK IT BACK TO THE DEALERSHIP. THIS TIME THEY KEPT IT TO CHECK IT OUT. THEY KEPT IT A WEEK. IT WAS DETERMINED THAT IT WAS INDEED THIS PARTICULAR TRANSMISSION AND CURRENTLY, FORD HAD NO RECALLS AND THEREFORE THEY COULD NOT DO ANYTHING. THE DEALERSHIP DONE WHAT THEY COULD DO AS FAR AS WHAT MY FORD WARRANTY WOULD PAY FOR. BASICALLY, I'M STUCK PAYING FOR A CAR THAT, AT TIMES, IS UNSAFE. I CAN'T PULL OUT ON THE ROAD OR PASS A VEHICLE BECAUSE I DO NOT KNOW IF THIS WILL BE TIME THE THAT MY CAR SHUTTERS AND WE ARE HIT HEAD ON. ACCORDING TO THE DEALERSHIP, FORD IS AWARE OF THIS TRANSMISSION ISSUE AND HAS CONTINUED TO SELL THEM IN THESE CARS. THIS CAR IS DANGEROUS AND I AM CANNOT AFFORD TO TURN IT IN NOR CAN I AFFORD TO REPLACE IT.
Additional Notes:
THIS 2017 FOCUS WAS BROUGHT BRAND NEW. WHEN IT HIT ABOUT 1500 MILES, IT BEGAN TO SHUTTER AND SHAKE UNDER THE HOOD UPON ACCELERATION. THIS HAPPENED AT STOP SIGNS OR ON THE HIGHWAY. THIS HAPPENS WITH ANY SORT OF ACCELERATION. IT HAPPENS WHEN THE CAR IS STRAIGHT, LIKE ACCELERATING FROM A "STOPPED" POSITION AT A STOP SIGN WHEN IT IS MY TURN TO GO. IT ALSO HAS HAPPENED WHEN I WAS ATTEMPTING TO PASS ANOTHER VEHICLE. I CALLED THE DEALERSHIP AND WAS TOLD THIS WAS "NORMAL" WITH THESE CARS. I TOOK IT IN AND WAS TOLD IF THEY CHECKED IT OUT & IT WAS DETERMINED THIS WAS A "NORMAL" SHUTTER WITH THESE CARS, I WOULD HAVE TO PAY FOR THEIR TIME. NOT ABLE TO AFFORD THAT, I DID NOT HAVE THEM CHECK IT OUT. AT ABOUT 2500 MILES, I WAS PASSING A VEHICLE AND WHILE IN THE OPPOSITE LANE, THE CAR BEGAN TO SHUTTER & STALL. ME & CHILD WERE NEARLY HIT HEAD ON. I TOOK IT BACK TO THE DEALERSHIP. THIS TIME THEY KEPT IT TO CHECK IT OUT. THEY KEPT IT A WEEK. IT WAS DETERMINED THAT IT WAS INDEED THIS PARTICULAR TRANSMISSION AND CURRENTLY, FORD HAD NO RECALLS AND THEREFORE THEY COULD NOT DO ANYTHING. THE DEALERSHIP DONE WHAT THEY COULD DO AS FAR AS WHAT MY FORD WARRANTY WOULD PAY FOR. BASICALLY, I'M STUCK PAYING FOR A CAR THAT, AT TIMES, IS UNSAFE. I CAN'T PULL OUT ON THE ROAD OR PASS A VEHICLE BECAUSE I DO NOT KNOW IF THIS WILL BE TIME THE THAT MY CAR SHUTTERS AND WE ARE HIT HEAD ON. ACCORDING TO THE DEALERSHIP, FORD IS AWARE OF THIS TRANSMISSION ISSUE AND HAS CONTINUED TO SELL THEM IN THESE CARS. THIS CAR IS DANGEROUS AND I AM CANNOT AFFORD TO TURN IT IN NOR CAN I AFFORD TO REPLACE IT.
Mfg Campaign: 11231321
Recall Date: Jul 12, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
ABOUT A COUPLE OF MONTHS AFTER PURCHASE I STARTED NOTICING A "SHUDDER" IN THE TRANSMISSION. WHEN I WOULD TRY AND TAKE OFF FROM A STOP IT WOULD SHUDDER AND FEEL AS THOUGH MY TIRES WERE SKIPPING ACROSS THE PAVEMENT PRETTY BAD. EVENTUALLY IT WAS SO BAD THAT I WOULD NOT TURN IN FRONT OF AN ONCOMING CAR THAT WAS EVEN A HALF MILE AWAY OUT OF FEAR IT WOULD STALL OR SIMPLY NOT MOVE. I ENDED UP TAKING MY CAR IN FOR REPAIR AFTER SEEING NUMEROUS COMPLAINTS OF THE SAME ISSUE AND DECIDING IT WAN'T ALL IN MY HEAD. I WAS CHARGED $130 FOR THEM TO TELL ME THEY CLEANED THE CLUTCH AND IT WAS "NORMAL" FOR THIS TYPE OF CAR AND THAT I NEED TO DRIVE IT HARDER DUE TO THE TRANSMISSION IT HAS IN IT. IT DOES NOT MATTER HOW HARD I DRIVE MY CAR IT IS STILL THERE. CLEANING OF THE CLUTCH OR WHATEVER THEY DID TO IT, WORKED FOR ABOUT A WEEK. HERE I AM BACK TO HAVING THE SAME ISSUE AND IT IS GRADUALLY GETTING WORSE. I AM SEEING ALL TYPES OF COMPLAINTS FOR THIS SAME ISSUE AND FEEL THIS IS NOT NORMAL. A BRAND NEW CAR SHOULD NOT FEEL LIKE CRAP TO DRIVE. BUYER BEWARE!
Corrective Action:
ABOUT A COUPLE OF MONTHS AFTER PURCHASE I STARTED NOTICING A "SHUDDER" IN THE TRANSMISSION. WHEN I WOULD TRY AND TAKE OFF FROM A STOP IT WOULD SHUDDER AND FEEL AS THOUGH MY TIRES WERE SKIPPING ACROSS THE PAVEMENT PRETTY BAD. EVENTUALLY IT WAS SO BAD THAT I WOULD NOT TURN IN FRONT OF AN ONCOMING CAR THAT WAS EVEN A HALF MILE AWAY OUT OF FEAR IT WOULD STALL OR SIMPLY NOT MOVE. I ENDED UP TAKING MY CAR IN FOR REPAIR AFTER SEEING NUMEROUS COMPLAINTS OF THE SAME ISSUE AND DECIDING IT WAN'T ALL IN MY HEAD. I WAS CHARGED $130 FOR THEM TO TELL ME THEY CLEANED THE CLUTCH AND IT WAS "NORMAL" FOR THIS TYPE OF CAR AND THAT I NEED TO DRIVE IT HARDER DUE TO THE TRANSMISSION IT HAS IN IT. IT DOES NOT MATTER HOW HARD I DRIVE MY CAR IT IS STILL THERE. CLEANING OF THE CLUTCH OR WHATEVER THEY DID TO IT, WORKED FOR ABOUT A WEEK. HERE I AM BACK TO HAVING THE SAME ISSUE AND IT IS GRADUALLY GETTING WORSE. I AM SEEING ALL TYPES OF COMPLAINTS FOR THIS SAME ISSUE AND FEEL THIS IS NOT NORMAL. A BRAND NEW CAR SHOULD NOT FEEL LIKE CRAP TO DRIVE. BUYER BEWARE!
Additional Notes:
ABOUT A COUPLE OF MONTHS AFTER PURCHASE I STARTED NOTICING A "SHUDDER" IN THE TRANSMISSION. WHEN I WOULD TRY AND TAKE OFF FROM A STOP IT WOULD SHUDDER AND FEEL AS THOUGH MY TIRES WERE SKIPPING ACROSS THE PAVEMENT PRETTY BAD. EVENTUALLY IT WAS SO BAD THAT I WOULD NOT TURN IN FRONT OF AN ONCOMING CAR THAT WAS EVEN A HALF MILE AWAY OUT OF FEAR IT WOULD STALL OR SIMPLY NOT MOVE. I ENDED UP TAKING MY CAR IN FOR REPAIR AFTER SEEING NUMEROUS COMPLAINTS OF THE SAME ISSUE AND DECIDING IT WAN'T ALL IN MY HEAD. I WAS CHARGED $130 FOR THEM TO TELL ME THEY CLEANED THE CLUTCH AND IT WAS "NORMAL" FOR THIS TYPE OF CAR AND THAT I NEED TO DRIVE IT HARDER DUE TO THE TRANSMISSION IT HAS IN IT. IT DOES NOT MATTER HOW HARD I DRIVE MY CAR IT IS STILL THERE. CLEANING OF THE CLUTCH OR WHATEVER THEY DID TO IT, WORKED FOR ABOUT A WEEK. HERE I AM BACK TO HAVING THE SAME ISSUE AND IT IS GRADUALLY GETTING WORSE. I AM SEEING ALL TYPES OF COMPLAINTS FOR THIS SAME ISSUE AND FEEL THIS IS NOT NORMAL. A BRAND NEW CAR SHOULD NOT FEEL LIKE CRAP TO DRIVE. BUYER BEWARE!
Mfg Campaign: 11230953
Recall Date: Jul 11, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
PURCHASED NEW AT 9000 MILES TRANSMISSION STARTED TO SHUDDER AND SLIP ON ACCELERATION, HAD CLUTCH REPLACED AT 11K MILES, AT 22K MILES IT OCCURED AGAIN THIS TIME JERKING INTO GEAR WHILE ACCELERATING, REPLACED CLUTCH AGAIN 24K MILES AT 37K MILES HAD IT REPLACED AGAIN FOR THE SAME REASON. 3 CLUTCH REPLACEMENTS IN UNDER 40K MILES AND IT IS HAPPENING AGAIN. THIS IS UNSAFE IN HEAVY TRAFFIC AND HIGHWAYS TRANSMISSION FAILURE IS DANGEROUS. TRANSMISSION JERKING, SHUDDERING TAKES LONGER TO GET UP TO SPEED AND MAINTAIN SPEED IN TRAFFIC. ALSO SHUDDERS AND SLIPS WHEN STARTING OFF FROM A STOPLIGHT.
Corrective Action:
PURCHASED NEW AT 9000 MILES TRANSMISSION STARTED TO SHUDDER AND SLIP ON ACCELERATION, HAD CLUTCH REPLACED AT 11K MILES, AT 22K MILES IT OCCURED AGAIN THIS TIME JERKING INTO GEAR WHILE ACCELERATING, REPLACED CLUTCH AGAIN 24K MILES AT 37K MILES HAD IT REPLACED AGAIN FOR THE SAME REASON. 3 CLUTCH REPLACEMENTS IN UNDER 40K MILES AND IT IS HAPPENING AGAIN. THIS IS UNSAFE IN HEAVY TRAFFIC AND HIGHWAYS TRANSMISSION FAILURE IS DANGEROUS. TRANSMISSION JERKING, SHUDDERING TAKES LONGER TO GET UP TO SPEED AND MAINTAIN SPEED IN TRAFFIC. ALSO SHUDDERS AND SLIPS WHEN STARTING OFF FROM A STOPLIGHT.
Additional Notes:
PURCHASED NEW AT 9000 MILES TRANSMISSION STARTED TO SHUDDER AND SLIP ON ACCELERATION, HAD CLUTCH REPLACED AT 11K MILES, AT 22K MILES IT OCCURED AGAIN THIS TIME JERKING INTO GEAR WHILE ACCELERATING, REPLACED CLUTCH AGAIN 24K MILES AT 37K MILES HAD IT REPLACED AGAIN FOR THE SAME REASON. 3 CLUTCH REPLACEMENTS IN UNDER 40K MILES AND IT IS HAPPENING AGAIN. THIS IS UNSAFE IN HEAVY TRAFFIC AND HIGHWAYS TRANSMISSION FAILURE IS DANGEROUS. TRANSMISSION JERKING, SHUDDERING TAKES LONGER TO GET UP TO SPEED AND MAINTAIN SPEED IN TRAFFIC. ALSO SHUDDERS AND SLIPS WHEN STARTING OFF FROM A STOPLIGHT.
Mfg Campaign: 11231162
Recall Date: Jul 11, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
UPON COMING TO A STOP (SUCH AS AT A TRAFFIC LIGHT OR STOP SIGN,) THE VEHICLE MAKES EXTREMELY LOUD "CLUNKING" NOISES WHEN SHIFTING DOWN IN GEAR. THE SOUND SEEMS TO COME DIRECTLY FROM THE TRANSMISSION AREA AND IS IN SYNC WITH THE CHANGING OF GEARS. UPON ACCELERATION FROM A STOP, THE TRANSMISSION WILL MAKE GRINDING SOUNDS AND STUTTER THE ENTIRE CAR IN A JERKING-TYPE MOTION. WHEN THIS HAPPENS, THE ENTIRE CAR FEELS AS IF THERE IS A LOSS OF POWER AND MAKES IT HARD TO ACCELERATE PROPERLY IN HIGH-SPEED/HIGH-TRAFFIC AREAS (SUCH AS FREEWAY ON-RAMPS OR STATE HIGHWAYS.) I PERSONALLY BELIEVE THAT THIS COULD BE A DANGEROUS THING BECAUSE IF I WERE TO PASS SOMEONE ON A DOTTED LINE, OR EVEN PULL OUT ONTO A ROADWAY, THE CAR MAY EITHER STALL OR STUTTER SO SLOWLY THAT I WOULDN'T BE ABLE TO GET UP TO SPEED CORRECTLY, RESULTING IN A POSSIBLE COLLISION. LASTLY, I WOULD LIKE TO MENTION THAT ON 3 SEPARATE OCCASIONS NOW, WHEN I AM TRYING TO PARK THE CAR IN A PARKING SPACE, THE TRANSMISSION WOULD NOT SWITCH IT INTO REVERSE AT ALL. MY GEAR SHIFTING STICK WAS IN REVERSE, AS WELL AS THE GAUGE-CLUSTER DISPLAYING I WAS IN REVERSE, HOWEVER, MY CAR ACTED AS IF IT WAS IN NEUTRAL. I WOULD HAVE TO PLACE THE CAR BACK INTO PARK OR DRIVE AGAIN, AND THEN TRY AGAIN FOR THE TRANSMISSION TO SUCCESSFULLY SWITCH INTO REVERSE. I DID CONTACT MY LOCAL FORD DEALERSHIP, HOWEVER THEY SAID THEY WERE MANY WEEKS OUT AND I NEVER COULD GET AHOLD OF ANYONE THERE TO SCHEDULE A TIME TO LOOK AT IT. I WILL ADD ON THAT MY CAR ONLY HAS 17,000 MILES ON IT AS OF JULY 2019. FROM MY RESEARCH, I HAVE SEEN MANY OTHERS POST COMPLAINTS OR WORRIES IN REGARD TO THE 2017 FORD FOCUS AND ITS TRANSMISSION. I HOPE THAT NHTSA WILL LOOK INTO THIS FURTHER AND CAN FIND ANSWERS AS TO WHY MANY, MANY OF THESE CARS ARE HAVING ISSUES WITH STALLING, STUTTERING, AND GRINDING NOISES AND MOTIONS COMING FROM THE TRANSMISSION.
Corrective Action:
UPON COMING TO A STOP (SUCH AS AT A TRAFFIC LIGHT OR STOP SIGN,) THE VEHICLE MAKES EXTREMELY LOUD "CLUNKING" NOISES WHEN SHIFTING DOWN IN GEAR. THE SOUND SEEMS TO COME DIRECTLY FROM THE TRANSMISSION AREA AND IS IN SYNC WITH THE CHANGING OF GEARS. UPON ACCELERATION FROM A STOP, THE TRANSMISSION WILL MAKE GRINDING SOUNDS AND STUTTER THE ENTIRE CAR IN A JERKING-TYPE MOTION. WHEN THIS HAPPENS, THE ENTIRE CAR FEELS AS IF THERE IS A LOSS OF POWER AND MAKES IT HARD TO ACCELERATE PROPERLY IN HIGH-SPEED/HIGH-TRAFFIC AREAS (SUCH AS FREEWAY ON-RAMPS OR STATE HIGHWAYS.) I PERSONALLY BELIEVE THAT THIS COULD BE A DANGEROUS THING BECAUSE IF I WERE TO PASS SOMEONE ON A DOTTED LINE, OR EVEN PULL OUT ONTO A ROADWAY, THE CAR MAY EITHER STALL OR STUTTER SO SLOWLY THAT I WOULDN'T BE ABLE TO GET UP TO SPEED CORRECTLY, RESULTING IN A POSSIBLE COLLISION. LASTLY, I WOULD LIKE TO MENTION THAT ON 3 SEPARATE OCCASIONS NOW, WHEN I AM TRYING TO PARK THE CAR IN A PARKING SPACE, THE TRANSMISSION WOULD NOT SWITCH IT INTO REVERSE AT ALL. MY GEAR SHIFTING STICK WAS IN REVERSE, AS WELL AS THE GAUGE-CLUSTER DISPLAYING I WAS IN REVERSE, HOWEVER, MY CAR ACTED AS IF IT WAS IN NEUTRAL. I WOULD HAVE TO PLACE THE CAR BACK INTO PARK OR DRIVE AGAIN, AND THEN TRY AGAIN FOR THE TRANSMISSION TO SUCCESSFULLY SWITCH INTO REVERSE. I DID CONTACT MY LOCAL FORD DEALERSHIP, HOWEVER THEY SAID THEY WERE MANY WEEKS OUT AND I NEVER COULD GET AHOLD OF ANYONE THERE TO SCHEDULE A TIME TO LOOK AT IT. I WILL ADD ON THAT MY CAR ONLY HAS 17,000 MILES ON IT AS OF JULY 2019. FROM MY RESEARCH, I HAVE SEEN MANY OTHERS POST COMPLAINTS OR WORRIES IN REGARD TO THE 2017 FORD FOCUS AND ITS TRANSMISSION. I HOPE THAT NHTSA WILL LOOK INTO THIS FURTHER AND CAN FIND ANSWERS AS TO WHY MANY, MANY OF THESE CARS ARE HAVING ISSUES WITH STALLING, STUTTERING, AND GRINDING NOISES AND MOTIONS COMING FROM THE TRANSMISSION.
Additional Notes:
UPON COMING TO A STOP (SUCH AS AT A TRAFFIC LIGHT OR STOP SIGN,) THE VEHICLE MAKES EXTREMELY LOUD "CLUNKING" NOISES WHEN SHIFTING DOWN IN GEAR. THE SOUND SEEMS TO COME DIRECTLY FROM THE TRANSMISSION AREA AND IS IN SYNC WITH THE CHANGING OF GEARS. UPON ACCELERATION FROM A STOP, THE TRANSMISSION WILL MAKE GRINDING SOUNDS AND STUTTER THE ENTIRE CAR IN A JERKING-TYPE MOTION. WHEN THIS HAPPENS, THE ENTIRE CAR FEELS AS IF THERE IS A LOSS OF POWER AND MAKES IT HARD TO ACCELERATE PROPERLY IN HIGH-SPEED/HIGH-TRAFFIC AREAS (SUCH AS FREEWAY ON-RAMPS OR STATE HIGHWAYS.) I PERSONALLY BELIEVE THAT THIS COULD BE A DANGEROUS THING BECAUSE IF I WERE TO PASS SOMEONE ON A DOTTED LINE, OR EVEN PULL OUT ONTO A ROADWAY, THE CAR MAY EITHER STALL OR STUTTER SO SLOWLY THAT I WOULDN'T BE ABLE TO GET UP TO SPEED CORRECTLY, RESULTING IN A POSSIBLE COLLISION. LASTLY, I WOULD LIKE TO MENTION THAT ON 3 SEPARATE OCCASIONS NOW, WHEN I AM TRYING TO PARK THE CAR IN A PARKING SPACE, THE TRANSMISSION WOULD NOT SWITCH IT INTO REVERSE AT ALL. MY GEAR SHIFTING STICK WAS IN REVERSE, AS WELL AS THE GAUGE-CLUSTER DISPLAYING I WAS IN REVERSE, HOWEVER, MY CAR ACTED AS IF IT WAS IN NEUTRAL. I WOULD HAVE TO PLACE THE CAR BACK INTO PARK OR DRIVE AGAIN, AND THEN TRY AGAIN FOR THE TRANSMISSION TO SUCCESSFULLY SWITCH INTO REVERSE. I DID CONTACT MY LOCAL FORD DEALERSHIP, HOWEVER THEY SAID THEY WERE MANY WEEKS OUT AND I NEVER COULD GET AHOLD OF ANYONE THERE TO SCHEDULE A TIME TO LOOK AT IT. I WILL ADD ON THAT MY CAR ONLY HAS 17,000 MILES ON IT AS OF JULY 2019. FROM MY RESEARCH, I HAVE SEEN MANY OTHERS POST COMPLAINTS OR WORRIES IN REGARD TO THE 2017 FORD FOCUS AND ITS TRANSMISSION. I HOPE THAT NHTSA WILL LOOK INTO THIS FURTHER AND CAN FIND ANSWERS AS TO WHY MANY, MANY OF THESE CARS ARE HAVING ISSUES WITH STALLING, STUTTERING, AND GRINDING NOISES AND MOTIONS COMING FROM THE TRANSMISSION.
Mfg Campaign: 11230618
Recall Date: Jul 10, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY CAR WAS AT A STANDSTILL AND MY CAR STUTTERED LIKE THE TRANSMISSION WAS GOING TO FALL OUT, I TALK WITH KEVIN AT LIBERTY FORD IN AURORA OHIO AND HE SAID DIDN'T THE SALESMAN TELL YOU ABOUT THE TRANSMISSION PROBLEMS AND I SAID NO. MY RADIO HAS STOPPED WORKING TWICE, I DIDN'T HAVE THIS PROBLEM UNTIL LIBERTY FORD DID MY OIL CHANGE BACK IN MAY 2019, ALSO MY CAR IS MISSING WHILE DRIVING. NOT HAPPY WITH BEING SOLD A LEMON. *TR CONSUMER NO LONGER HAS THE VEHICLE.*JB
Corrective Action:
MY CAR WAS AT A STANDSTILL AND MY CAR STUTTERED LIKE THE TRANSMISSION WAS GOING TO FALL OUT, I TALK WITH KEVIN AT LIBERTY FORD IN AURORA OHIO AND HE SAID DIDN'T THE SALESMAN TELL YOU ABOUT THE TRANSMISSION PROBLEMS AND I SAID NO. MY RADIO HAS STOPPED WORKING TWICE, I DIDN'T HAVE THIS PROBLEM UNTIL LIBERTY FORD DID MY OIL CHANGE BACK IN MAY 2019, ALSO MY CAR IS MISSING WHILE DRIVING. NOT HAPPY WITH BEING SOLD A LEMON. *TR CONSUMER NO LONGER HAS THE VEHICLE.*JB
Additional Notes:
MY CAR WAS AT A STANDSTILL AND MY CAR STUTTERED LIKE THE TRANSMISSION WAS GOING TO FALL OUT, I TALK WITH KEVIN AT LIBERTY FORD IN AURORA OHIO AND HE SAID DIDN'T THE SALESMAN TELL YOU ABOUT THE TRANSMISSION PROBLEMS AND I SAID NO. MY RADIO HAS STOPPED WORKING TWICE, I DIDN'T HAVE THIS PROBLEM UNTIL LIBERTY FORD DID MY OIL CHANGE BACK IN MAY 2019, ALSO MY CAR IS MISSING WHILE DRIVING. NOT HAPPY WITH BEING SOLD A LEMON. *TR CONSUMER NO LONGER HAS THE VEHICLE.*JB
Mfg Campaign: 11230620
Recall Date: Jul 10, 2019
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
MY CAR WAS AT A STANDSTILL AND MY CAR STUTTERED LIKE THE TRANSMISSION WAS GOING TO FALL OUT, I TALK WITH KEVIN AT LIBERTY FORD IN AURORA OHIO AND HE SAID DIDN'T THE SALESMAN TELL YOU ABOUT THE TRANSMISSION PROBLEMS AND I SAID NO. MY RADIO HAS STOPPED WORKING TWICE, I DIDN'T HAVE THIS PROBLEM UNTIL LIBERTY FORD DID MY OIL CHANGE BACK IN MAY 2019, ALSO MY CAR IS MISSING WHILE DRIVING. NOT HAPPY WITH BEING SOLD A LEMON. *TR CONSUMER NO LONGER HAS THE VEHICLE.*JB
Corrective Action:
MY CAR WAS AT A STANDSTILL AND MY CAR STUTTERED LIKE THE TRANSMISSION WAS GOING TO FALL OUT, I TALK WITH KEVIN AT LIBERTY FORD IN AURORA OHIO AND HE SAID DIDN'T THE SALESMAN TELL YOU ABOUT THE TRANSMISSION PROBLEMS AND I SAID NO. MY RADIO HAS STOPPED WORKING TWICE, I DIDN'T HAVE THIS PROBLEM UNTIL LIBERTY FORD DID MY OIL CHANGE BACK IN MAY 2019, ALSO MY CAR IS MISSING WHILE DRIVING. NOT HAPPY WITH BEING SOLD A LEMON. *TR CONSUMER NO LONGER HAS THE VEHICLE.*JB
Additional Notes:
MY CAR WAS AT A STANDSTILL AND MY CAR STUTTERED LIKE THE TRANSMISSION WAS GOING TO FALL OUT, I TALK WITH KEVIN AT LIBERTY FORD IN AURORA OHIO AND HE SAID DIDN'T THE SALESMAN TELL YOU ABOUT THE TRANSMISSION PROBLEMS AND I SAID NO. MY RADIO HAS STOPPED WORKING TWICE, I DIDN'T HAVE THIS PROBLEM UNTIL LIBERTY FORD DID MY OIL CHANGE BACK IN MAY 2019, ALSO MY CAR IS MISSING WHILE DRIVING. NOT HAPPY WITH BEING SOLD A LEMON. *TR CONSUMER NO LONGER HAS THE VEHICLE.*JB
Mfg Campaign: 11230620
Recall Date: Jul 10, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
MY CAR WAS AT A STANDSTILL AND MY CAR STUTTERED LIKE THE TRANSMISSION WAS GOING TO FALL OUT, I TALK WITH KEVIN AT LIBERTY FORD IN AURORA OHIO AND HE SAID DIDN'T THE SALESMAN TELL YOU ABOUT THE TRANSMISSION PROBLEMS AND I SAID NO. MY RADIO HAS STOPPED WORKING TWICE, I DIDN'T HAVE THIS PROBLEM UNTIL LIBERTY FORD DID MY OIL CHANGE BACK IN MAY 2019, ALSO MY CAR IS MISSING WHILE DRIVING. NOT HAPPY WITH BEING SOLD A LEMON. *TR CONSUMER NO LONGER HAS THE VEHICLE.*JB
Corrective Action:
MY CAR WAS AT A STANDSTILL AND MY CAR STUTTERED LIKE THE TRANSMISSION WAS GOING TO FALL OUT, I TALK WITH KEVIN AT LIBERTY FORD IN AURORA OHIO AND HE SAID DIDN'T THE SALESMAN TELL YOU ABOUT THE TRANSMISSION PROBLEMS AND I SAID NO. MY RADIO HAS STOPPED WORKING TWICE, I DIDN'T HAVE THIS PROBLEM UNTIL LIBERTY FORD DID MY OIL CHANGE BACK IN MAY 2019, ALSO MY CAR IS MISSING WHILE DRIVING. NOT HAPPY WITH BEING SOLD A LEMON. *TR CONSUMER NO LONGER HAS THE VEHICLE.*JB
Additional Notes:
MY CAR WAS AT A STANDSTILL AND MY CAR STUTTERED LIKE THE TRANSMISSION WAS GOING TO FALL OUT, I TALK WITH KEVIN AT LIBERTY FORD IN AURORA OHIO AND HE SAID DIDN'T THE SALESMAN TELL YOU ABOUT THE TRANSMISSION PROBLEMS AND I SAID NO. MY RADIO HAS STOPPED WORKING TWICE, I DIDN'T HAVE THIS PROBLEM UNTIL LIBERTY FORD DID MY OIL CHANGE BACK IN MAY 2019, ALSO MY CAR IS MISSING WHILE DRIVING. NOT HAPPY WITH BEING SOLD A LEMON. *TR CONSUMER NO LONGER HAS THE VEHICLE.*JB
Mfg Campaign: 11230620
Recall Date: Jul 10, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
MY 2017 FOCUS DEVELOPED A PROBLEM WITH THE POWER SHIFT DUAL CLUTCH TRANSMISSION SLIPPING AT LOW SPEEDS. IT WOULD LAUNCH WELL INITIALLY, BUT THEN START TO SHUDDER AND SLIP UNTIL 2ND GEAR WAS FULLY ENGAGED. THE PROBLEM WAS MORE PRONOUNCED WHEN TURNING ONTO A ROAD WHILE ACCELERATING TO MERGE WITH TRAFFIC, AND THE SHUDDERING WAS STRONGER AT THE END OF A DRIVE THAN AT THE BEGINNING. GRADUALLY THE SYMPTOMS BECAME MORE SEVERE, UNTIL I DID NOT FEEL SAFE MERGING INTO TRAFFIC AT NORMAL SPEEDS. AT THAT POINT I TOOK IT IN TO THE DEALER. THE DEALER DID A ROAD TEST AND INSPECTION AND CONCLUDED THE CLUTCH NEEDED REPLACEMENT. THE PART WAS ON NATIONAL BACKORDER AND TOOK 8 WEEKS TO ARRIVE; IN THE MEANTIME I HAD TO CONTINUE DRIVING MY FOCUS WITH ITS DEFECT. THE DEALER REPLACED THE CLUTCH AND HALF-SHAFT SEALS UNDER WARRANTY AT NO CHARGE. THE ISSUE WAS RESOLVED, AND HAS NOT REOCCURRED.
Corrective Action:
MY 2017 FOCUS DEVELOPED A PROBLEM WITH THE POWER SHIFT DUAL CLUTCH TRANSMISSION SLIPPING AT LOW SPEEDS. IT WOULD LAUNCH WELL INITIALLY, BUT THEN START TO SHUDDER AND SLIP UNTIL 2ND GEAR WAS FULLY ENGAGED. THE PROBLEM WAS MORE PRONOUNCED WHEN TURNING ONTO A ROAD WHILE ACCELERATING TO MERGE WITH TRAFFIC, AND THE SHUDDERING WAS STRONGER AT THE END OF A DRIVE THAN AT THE BEGINNING. GRADUALLY THE SYMPTOMS BECAME MORE SEVERE, UNTIL I DID NOT FEEL SAFE MERGING INTO TRAFFIC AT NORMAL SPEEDS. AT THAT POINT I TOOK IT IN TO THE DEALER. THE DEALER DID A ROAD TEST AND INSPECTION AND CONCLUDED THE CLUTCH NEEDED REPLACEMENT. THE PART WAS ON NATIONAL BACKORDER AND TOOK 8 WEEKS TO ARRIVE; IN THE MEANTIME I HAD TO CONTINUE DRIVING MY FOCUS WITH ITS DEFECT. THE DEALER REPLACED THE CLUTCH AND HALF-SHAFT SEALS UNDER WARRANTY AT NO CHARGE. THE ISSUE WAS RESOLVED, AND HAS NOT REOCCURRED.
Additional Notes:
MY 2017 FOCUS DEVELOPED A PROBLEM WITH THE POWER SHIFT DUAL CLUTCH TRANSMISSION SLIPPING AT LOW SPEEDS. IT WOULD LAUNCH WELL INITIALLY, BUT THEN START TO SHUDDER AND SLIP UNTIL 2ND GEAR WAS FULLY ENGAGED. THE PROBLEM WAS MORE PRONOUNCED WHEN TURNING ONTO A ROAD WHILE ACCELERATING TO MERGE WITH TRAFFIC, AND THE SHUDDERING WAS STRONGER AT THE END OF A DRIVE THAN AT THE BEGINNING. GRADUALLY THE SYMPTOMS BECAME MORE SEVERE, UNTIL I DID NOT FEEL SAFE MERGING INTO TRAFFIC AT NORMAL SPEEDS. AT THAT POINT I TOOK IT IN TO THE DEALER. THE DEALER DID A ROAD TEST AND INSPECTION AND CONCLUDED THE CLUTCH NEEDED REPLACEMENT. THE PART WAS ON NATIONAL BACKORDER AND TOOK 8 WEEKS TO ARRIVE; IN THE MEANTIME I HAD TO CONTINUE DRIVING MY FOCUS WITH ITS DEFECT. THE DEALER REPLACED THE CLUTCH AND HALF-SHAFT SEALS UNDER WARRANTY AT NO CHARGE. THE ISSUE WAS RESOLVED, AND HAS NOT REOCCURRED.
Mfg Campaign: 11230502
Recall Date: Jul 9, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN TAKING OFF FROM STAND STILL, IT ACTS AS THOUGH THE TRANSMISSION IS SLIPPING CAUSING A HESITATION
Corrective Action:
WHEN TAKING OFF FROM STAND STILL, IT ACTS AS THOUGH THE TRANSMISSION IS SLIPPING CAUSING A HESITATION
Additional Notes:
WHEN TAKING OFF FROM STAND STILL, IT ACTS AS THOUGH THE TRANSMISSION IS SLIPPING CAUSING A HESITATION
Mfg Campaign: 11229525
Recall Date: Jul 5, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I RECEIVED A RECALL LETTER IN JANUARY 25, 2019. THE RECALL 18532 FUEL TANK INSPECTION. HALLMARK FORD IN BATESVILLE, MS SAID THE INSPECTION PASSED. ON JUNE 10, 2019 THE CAR WOULD NOT START THEY TOWED THE VECHICLE TO THE DEALERSHIP WITH 32,573 MILES. ON JUNE 12, 2019 I PICKED THE CAR UP FROM THE DEALERSHIP. THE CAR RAN FROM JUNE 12, 2019 AND IT STOPPED IN THE GARAGE ON JUNE 22, 2019. ROADSIDE SERVICE PICKED-UP THE VEHICLE ON JUNE 23, 2019. 0N JUNE 26, 2019 HALLMARK FORD IN BATESVILLE, MS SAID THE CAR IS READY TO BE PICKED UP. WHEN WE ARRIVED TO PICK THE VEHICLE UP AT THE DEALERSHIP THE VEHICLE WOULD NOT START. THEY HAD TO PUSH THE VEHICLE BACK INSIDE THE SERVICE DEPARTMENT AND PARTS HAS NOT BEEN PUT BACK ON THE VEHICLE CORRECTLY. THEY TRIED TO JUMP THE VEHICLE OFF BUT IT WOULD NOT START. SO I ASKED FOR A SERVICE VEHICLE TO DRIVE AND I AM A FEMALE AND I WANTED A CAR BUT THEY GAVE ME A PICK UP TRUCK. I FEEL UNSAFE WITH MY CHILDREN AND GRANDCHILDREN IN THIS VEHICLE. CONTACT INFORMATIOM: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Corrective Action:
I RECEIVED A RECALL LETTER IN JANUARY 25, 2019. THE RECALL 18532 FUEL TANK INSPECTION. HALLMARK FORD IN BATESVILLE, MS SAID THE INSPECTION PASSED. ON JUNE 10, 2019 THE CAR WOULD NOT START THEY TOWED THE VECHICLE TO THE DEALERSHIP WITH 32,573 MILES. ON JUNE 12, 2019 I PICKED THE CAR UP FROM THE DEALERSHIP. THE CAR RAN FROM JUNE 12, 2019 AND IT STOPPED IN THE GARAGE ON JUNE 22, 2019. ROADSIDE SERVICE PICKED-UP THE VEHICLE ON JUNE 23, 2019. 0N JUNE 26, 2019 HALLMARK FORD IN BATESVILLE, MS SAID THE CAR IS READY TO BE PICKED UP. WHEN WE ARRIVED TO PICK THE VEHICLE UP AT THE DEALERSHIP THE VEHICLE WOULD NOT START. THEY HAD TO PUSH THE VEHICLE BACK INSIDE THE SERVICE DEPARTMENT AND PARTS HAS NOT BEEN PUT BACK ON THE VEHICLE CORRECTLY. THEY TRIED TO JUMP THE VEHICLE OFF BUT IT WOULD NOT START. SO I ASKED FOR A SERVICE VEHICLE TO DRIVE AND I AM A FEMALE AND I WANTED A CAR BUT THEY GAVE ME A PICK UP TRUCK. I FEEL UNSAFE WITH MY CHILDREN AND GRANDCHILDREN IN THIS VEHICLE. CONTACT INFORMATIOM: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Additional Notes:
I RECEIVED A RECALL LETTER IN JANUARY 25, 2019. THE RECALL 18532 FUEL TANK INSPECTION. HALLMARK FORD IN BATESVILLE, MS SAID THE INSPECTION PASSED. ON JUNE 10, 2019 THE CAR WOULD NOT START THEY TOWED THE VECHICLE TO THE DEALERSHIP WITH 32,573 MILES. ON JUNE 12, 2019 I PICKED THE CAR UP FROM THE DEALERSHIP. THE CAR RAN FROM JUNE 12, 2019 AND IT STOPPED IN THE GARAGE ON JUNE 22, 2019. ROADSIDE SERVICE PICKED-UP THE VEHICLE ON JUNE 23, 2019. 0N JUNE 26, 2019 HALLMARK FORD IN BATESVILLE, MS SAID THE CAR IS READY TO BE PICKED UP. WHEN WE ARRIVED TO PICK THE VEHICLE UP AT THE DEALERSHIP THE VEHICLE WOULD NOT START. THEY HAD TO PUSH THE VEHICLE BACK INSIDE THE SERVICE DEPARTMENT AND PARTS HAS NOT BEEN PUT BACK ON THE VEHICLE CORRECTLY. THEY TRIED TO JUMP THE VEHICLE OFF BUT IT WOULD NOT START. SO I ASKED FOR A SERVICE VEHICLE TO DRIVE AND I AM A FEMALE AND I WANTED A CAR BUT THEY GAVE ME A PICK UP TRUCK. I FEEL UNSAFE WITH MY CHILDREN AND GRANDCHILDREN IN THIS VEHICLE. CONTACT INFORMATIOM: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Mfg Campaign: 11222941
Recall Date: Jun 27, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I RECEIVED A RECALL LETTER IN JANUARY 25, 2019. THE RECALL 18532 FUEL TANK INSPECTION. HALLMARK FORD IN BATESVILLE, MS SAID THE INSPECTION PASSED. ON JUNE 10, 2019 THE CAR WOULD NOT START THEY TOWED THE VECHICLE TO THE DEALERSHIP WITH 32,573 MILES. ON JUNE 12, 2019 I PICKED THE CAR UP FROM THE DEALERSHIP. THE CAR RAN FROM JUNE 12, 2019 AND IT STOPPED IN THE GARAGE ON JUNE 22, 2019. ROADSIDE SERVICE PICKED-UP THE VEHICLE ON JUNE 23, 2019. 0N JUNE 26, 2019 HALLMARK FORD IN BATESVILLE, MS SAID THE CAR IS READY TO BE PICKED UP. WHEN WE ARRIVED TO PICK THE VEHICLE UP AT THE DEALERSHIP THE VEHICLE WOULD NOT START. THEY HAD TO PUSH THE VEHICLE BACK INSIDE THE SERVICE DEPARTMENT AND PARTS HAS NOT BEEN PUT BACK ON THE VEHICLE CORRECTLY. THEY TRIED TO JUMP THE VEHICLE OFF BUT IT WOULD NOT START. SO I ASKED FOR A SERVICE VEHICLE TO DRIVE AND I AM A FEMALE AND I WANTED A CAR BUT THEY GAVE ME A PICK UP TRUCK. I FEEL UNSAFE WITH MY CHILDREN AND GRANDCHILDREN IN THIS VEHICLE. CONTACT INFORMATIOM: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Corrective Action:
I RECEIVED A RECALL LETTER IN JANUARY 25, 2019. THE RECALL 18532 FUEL TANK INSPECTION. HALLMARK FORD IN BATESVILLE, MS SAID THE INSPECTION PASSED. ON JUNE 10, 2019 THE CAR WOULD NOT START THEY TOWED THE VECHICLE TO THE DEALERSHIP WITH 32,573 MILES. ON JUNE 12, 2019 I PICKED THE CAR UP FROM THE DEALERSHIP. THE CAR RAN FROM JUNE 12, 2019 AND IT STOPPED IN THE GARAGE ON JUNE 22, 2019. ROADSIDE SERVICE PICKED-UP THE VEHICLE ON JUNE 23, 2019. 0N JUNE 26, 2019 HALLMARK FORD IN BATESVILLE, MS SAID THE CAR IS READY TO BE PICKED UP. WHEN WE ARRIVED TO PICK THE VEHICLE UP AT THE DEALERSHIP THE VEHICLE WOULD NOT START. THEY HAD TO PUSH THE VEHICLE BACK INSIDE THE SERVICE DEPARTMENT AND PARTS HAS NOT BEEN PUT BACK ON THE VEHICLE CORRECTLY. THEY TRIED TO JUMP THE VEHICLE OFF BUT IT WOULD NOT START. SO I ASKED FOR A SERVICE VEHICLE TO DRIVE AND I AM A FEMALE AND I WANTED A CAR BUT THEY GAVE ME A PICK UP TRUCK. I FEEL UNSAFE WITH MY CHILDREN AND GRANDCHILDREN IN THIS VEHICLE. CONTACT INFORMATIOM: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Additional Notes:
I RECEIVED A RECALL LETTER IN JANUARY 25, 2019. THE RECALL 18532 FUEL TANK INSPECTION. HALLMARK FORD IN BATESVILLE, MS SAID THE INSPECTION PASSED. ON JUNE 10, 2019 THE CAR WOULD NOT START THEY TOWED THE VECHICLE TO THE DEALERSHIP WITH 32,573 MILES. ON JUNE 12, 2019 I PICKED THE CAR UP FROM THE DEALERSHIP. THE CAR RAN FROM JUNE 12, 2019 AND IT STOPPED IN THE GARAGE ON JUNE 22, 2019. ROADSIDE SERVICE PICKED-UP THE VEHICLE ON JUNE 23, 2019. 0N JUNE 26, 2019 HALLMARK FORD IN BATESVILLE, MS SAID THE CAR IS READY TO BE PICKED UP. WHEN WE ARRIVED TO PICK THE VEHICLE UP AT THE DEALERSHIP THE VEHICLE WOULD NOT START. THEY HAD TO PUSH THE VEHICLE BACK INSIDE THE SERVICE DEPARTMENT AND PARTS HAS NOT BEEN PUT BACK ON THE VEHICLE CORRECTLY. THEY TRIED TO JUMP THE VEHICLE OFF BUT IT WOULD NOT START. SO I ASKED FOR A SERVICE VEHICLE TO DRIVE AND I AM A FEMALE AND I WANTED A CAR BUT THEY GAVE ME A PICK UP TRUCK. I FEEL UNSAFE WITH MY CHILDREN AND GRANDCHILDREN IN THIS VEHICLE. CONTACT INFORMATIOM: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Mfg Campaign: 11222941
Recall Date: Jun 27, 2019
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