Complaints & Recalls
Consumer Complaints
39 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact called on behalf of his girlfriend who owns a 2019 Ford Fusion Hybrid. The contact stated that while his girlfriend was driving 70 MPH, the automotive power was reduced. The message "Pull Over" was displayed, and the check engine warning light was illuminated. The driver immediately pulled over and restarted the vehicle. The vehicle was taken to an unknown local dealer to be diagnosed, and the dealer advised the contact that additional diagnostic testing was required to determine the cause of failure. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 140,000.
Corrective Action:
The contact called on behalf of his girlfriend who owns a 2019 Ford Fusion Hybrid. The contact stated that while his girlfriend was driving 70 MPH, the automotive power was reduced. The message "Pull Over" was displayed, and the check engine warning light was illuminated. The driver immediately pulled over and restarted the vehicle. The vehicle was taken to an unknown local dealer to be diagnosed, and the dealer advised the contact that additional diagnostic testing was required to determine the cause of failure. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 140,000.
Additional Notes:
The contact called on behalf of his girlfriend who owns a 2019 Ford Fusion Hybrid. The contact stated that while his girlfriend was driving 70 MPH, the automotive power was reduced. The message "Pull Over" was displayed, and the check engine warning light was illuminated. The driver immediately pulled over and restarted the vehicle. The vehicle was taken to an unknown local dealer to be diagnosed, and the dealer advised the contact that additional diagnostic testing was required to determine the cause of failure. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 140,000.
Mfg Campaign: 11669455
Recall Date: Jun 26, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the contact heard a rattling sound coming from the transmission. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for further assistance. The failure mileage was approximately 105,254.
Corrective Action:
The contact owns a 2019 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the contact heard a rattling sound coming from the transmission. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for further assistance. The failure mileage was approximately 105,254.
Additional Notes:
The contact owns a 2019 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the contact heard a rattling sound coming from the transmission. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for further assistance. The failure mileage was approximately 105,254.
Mfg Campaign: 11657575
Recall Date: Apr 29, 2025
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2019 Ford Fusion Hybrid. The contact stated while driving 30 MPH, the contact became aware that the steering wheel was very loose. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed; however, the diagnostic result was not provided to the contact. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 90,555.
Corrective Action:
The contact owns a 2019 Ford Fusion Hybrid. The contact stated while driving 30 MPH, the contact became aware that the steering wheel was very loose. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed; however, the diagnostic result was not provided to the contact. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 90,555.
Additional Notes:
The contact owns a 2019 Ford Fusion Hybrid. The contact stated while driving 30 MPH, the contact became aware that the steering wheel was very loose. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed; however, the diagnostic result was not provided to the contact. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 90,555.
Mfg Campaign: 11656888
Recall Date: Apr 25, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car dies and needs jumped everytime I shut it off. There's an odd clicking sound coming from the front floor of the trunk behind the drivers side back seat. This has been happening for 2 days now. I think I can smell something burning, but I've only had that smell once today.
Corrective Action:
My car dies and needs jumped everytime I shut it off. There's an odd clicking sound coming from the front floor of the trunk behind the drivers side back seat. This has been happening for 2 days now. I think I can smell something burning, but I've only had that smell once today.
Additional Notes:
My car dies and needs jumped everytime I shut it off. There's an odd clicking sound coming from the front floor of the trunk behind the drivers side back seat. This has been happening for 2 days now. I think I can smell something burning, but I've only had that smell once today.
Mfg Campaign: 11656256
Recall Date: Apr 23, 2025
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
I was driving on a slushy road and it was snowing. I received a warning that the pre-collision assist was unavailable. Another light also lit up saying there was no traction. The car veered toward the concrete barrier next to me and I couldn't turn the wheel. The brakes also did not work. I slammed into the concrete barrier at about 55 mph and began spinning back across the interstate and stopped next to a guardrail. When I hit the concrete barrier, my seatbelt didn't catch and my whole body slid forward into the steering wheel, dashboard, and windshield. My face hit the windshield. The airbags never inflated.
Corrective Action:
I was driving on a slushy road and it was snowing. I received a warning that the pre-collision assist was unavailable. Another light also lit up saying there was no traction. The car veered toward the concrete barrier next to me and I couldn't turn the wheel. The brakes also did not work. I slammed into the concrete barrier at about 55 mph and began spinning back across the interstate and stopped next to a guardrail. When I hit the concrete barrier, my seatbelt didn't catch and my whole body slid forward into the steering wheel, dashboard, and windshield. My face hit the windshield. The airbags never inflated.
Additional Notes:
I was driving on a slushy road and it was snowing. I received a warning that the pre-collision assist was unavailable. Another light also lit up saying there was no traction. The car veered toward the concrete barrier next to me and I couldn't turn the wheel. The brakes also did not work. I slammed into the concrete barrier at about 55 mph and began spinning back across the interstate and stopped next to a guardrail. When I hit the concrete barrier, my seatbelt didn't catch and my whole body slid forward into the steering wheel, dashboard, and windshield. My face hit the windshield. The airbags never inflated.
Mfg Campaign: 11642377
Recall Date: Feb 12, 2025
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
I was driving on a slushy road and it was snowing. I received a warning that the pre-collision assist was unavailable. Another light also lit up saying there was no traction. The car veered toward the concrete barrier next to me and I couldn't turn the wheel. The brakes also did not work. I slammed into the concrete barrier at about 55 mph and began spinning back across the interstate and stopped next to a guardrail. When I hit the concrete barrier, my seatbelt didn't catch and my whole body slid forward into the steering wheel, dashboard, and windshield. My face hit the windshield. The airbags never inflated.
Corrective Action:
I was driving on a slushy road and it was snowing. I received a warning that the pre-collision assist was unavailable. Another light also lit up saying there was no traction. The car veered toward the concrete barrier next to me and I couldn't turn the wheel. The brakes also did not work. I slammed into the concrete barrier at about 55 mph and began spinning back across the interstate and stopped next to a guardrail. When I hit the concrete barrier, my seatbelt didn't catch and my whole body slid forward into the steering wheel, dashboard, and windshield. My face hit the windshield. The airbags never inflated.
Additional Notes:
I was driving on a slushy road and it was snowing. I received a warning that the pre-collision assist was unavailable. Another light also lit up saying there was no traction. The car veered toward the concrete barrier next to me and I couldn't turn the wheel. The brakes also did not work. I slammed into the concrete barrier at about 55 mph and began spinning back across the interstate and stopped next to a guardrail. When I hit the concrete barrier, my seatbelt didn't catch and my whole body slid forward into the steering wheel, dashboard, and windshield. My face hit the windshield. The airbags never inflated.
Mfg Campaign: 11642377
Recall Date: Feb 12, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving on a slushy road and it was snowing. I received a warning that the pre-collision assist was unavailable. Another light also lit up saying there was no traction. The car veered toward the concrete barrier next to me and I couldn't turn the wheel. The brakes also did not work. I slammed into the concrete barrier at about 55 mph and began spinning back across the interstate and stopped next to a guardrail. When I hit the concrete barrier, my seatbelt didn't catch and my whole body slid forward into the steering wheel, dashboard, and windshield. My face hit the windshield. The airbags never inflated.
Corrective Action:
I was driving on a slushy road and it was snowing. I received a warning that the pre-collision assist was unavailable. Another light also lit up saying there was no traction. The car veered toward the concrete barrier next to me and I couldn't turn the wheel. The brakes also did not work. I slammed into the concrete barrier at about 55 mph and began spinning back across the interstate and stopped next to a guardrail. When I hit the concrete barrier, my seatbelt didn't catch and my whole body slid forward into the steering wheel, dashboard, and windshield. My face hit the windshield. The airbags never inflated.
Additional Notes:
I was driving on a slushy road and it was snowing. I received a warning that the pre-collision assist was unavailable. Another light also lit up saying there was no traction. The car veered toward the concrete barrier next to me and I couldn't turn the wheel. The brakes also did not work. I slammed into the concrete barrier at about 55 mph and began spinning back across the interstate and stopped next to a guardrail. When I hit the concrete barrier, my seatbelt didn't catch and my whole body slid forward into the steering wheel, dashboard, and windshield. My face hit the windshield. The airbags never inflated.
Mfg Campaign: 11642377
Recall Date: Feb 12, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact’s son owns a 2019 Ford Fusion. The contact stated while decelerating and coming to a stop, the vehicle lost motive power and shut off. The contact stated that after approximately 5 - 10 minutes the vehicle would independently restart with the A/C unit on high. The vehicle was taken to the dealer who diagnosed that the Battery Energy Control Module (BECM) had failed and needed to be replaced. The dealer confirmed that the failure related to NHTSA Campaign Number: 23V440000 (Electrical System); however, the VIN was not included in the recall. The vehicle was repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 75,000.
Corrective Action:
The contact’s son owns a 2019 Ford Fusion. The contact stated while decelerating and coming to a stop, the vehicle lost motive power and shut off. The contact stated that after approximately 5 - 10 minutes the vehicle would independently restart with the A/C unit on high. The vehicle was taken to the dealer who diagnosed that the Battery Energy Control Module (BECM) had failed and needed to be replaced. The dealer confirmed that the failure related to NHTSA Campaign Number: 23V440000 (Electrical System); however, the VIN was not included in the recall. The vehicle was repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 75,000.
Additional Notes:
The contact’s son owns a 2019 Ford Fusion. The contact stated while decelerating and coming to a stop, the vehicle lost motive power and shut off. The contact stated that after approximately 5 - 10 minutes the vehicle would independently restart with the A/C unit on high. The vehicle was taken to the dealer who diagnosed that the Battery Energy Control Module (BECM) had failed and needed to be replaced. The dealer confirmed that the failure related to NHTSA Campaign Number: 23V440000 (Electrical System); however, the VIN was not included in the recall. The vehicle was repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 75,000.
Mfg Campaign: 11616405
Recall Date: Sep 25, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Trunk is opening and car unlocks on it's on. Random Also, display screen frequently goes black or freezes. Sometimes it will freeze on the rear camera when I'm driving down the road.
Corrective Action:
Trunk is opening and car unlocks on it's on. Random Also, display screen frequently goes black or freezes. Sometimes it will freeze on the rear camera when I'm driving down the road.
Additional Notes:
Trunk is opening and car unlocks on it's on. Random Also, display screen frequently goes black or freezes. Sometimes it will freeze on the rear camera when I'm driving down the road.
Mfg Campaign: 11612717
Recall Date: Sep 5, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the low battery warning light illuminated. The vehicle was towed to the dealer but was not diagnosed. The contact was informed that the 12-volt battery had been replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 42,256.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the low battery warning light illuminated. The vehicle was towed to the dealer but was not diagnosed. The contact was informed that the 12-volt battery had been replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 42,256.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the low battery warning light illuminated. The vehicle was towed to the dealer but was not diagnosed. The contact was informed that the 12-volt battery had been replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 42,256.
Mfg Campaign: 11606842
Recall Date: Aug 6, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leak issue that caused the check engine light to turn on. This defect is present within these 2019 Ford Fusion Hybrids with EcoBoost engines. My safety and the safety of my passengers was put at risk since this defect can cause coolant to leak into the cylinders, leading to corrosion, misfires, engine failure, and even potential car fires. My mechanic gave it a diagnostic check and the following issues were detected: Random Misfire Detected- Not Current DTC, Cylinder 2 Misfire Detected- Warning Lamp On, and Misfire Detected on Startup (First 1000 revolutions) - Pending DTC. He also noted that the coolant level was low. I reached out to my local Ford service department and they wouldn't assist me with this serious concern.
Corrective Action:
Coolant leak issue that caused the check engine light to turn on. This defect is present within these 2019 Ford Fusion Hybrids with EcoBoost engines. My safety and the safety of my passengers was put at risk since this defect can cause coolant to leak into the cylinders, leading to corrosion, misfires, engine failure, and even potential car fires. My mechanic gave it a diagnostic check and the following issues were detected: Random Misfire Detected- Not Current DTC, Cylinder 2 Misfire Detected- Warning Lamp On, and Misfire Detected on Startup (First 1000 revolutions) - Pending DTC. He also noted that the coolant level was low. I reached out to my local Ford service department and they wouldn't assist me with this serious concern.
Additional Notes:
Coolant leak issue that caused the check engine light to turn on. This defect is present within these 2019 Ford Fusion Hybrids with EcoBoost engines. My safety and the safety of my passengers was put at risk since this defect can cause coolant to leak into the cylinders, leading to corrosion, misfires, engine failure, and even potential car fires. My mechanic gave it a diagnostic check and the following issues were detected: Random Misfire Detected- Not Current DTC, Cylinder 2 Misfire Detected- Warning Lamp On, and Misfire Detected on Startup (First 1000 revolutions) - Pending DTC. He also noted that the coolant level was low. I reached out to my local Ford service department and they wouldn't assist me with this serious concern.
Mfg Campaign: 11600214
Recall Date: Jul 8, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Wheel axle no good give out every 1-2 years have to replace
Corrective Action:
Wheel axle no good give out every 1-2 years have to replace
Additional Notes:
Wheel axle no good give out every 1-2 years have to replace
Mfg Campaign: 11575201
Recall Date: Mar 3, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Internal Engine block coolant leak
Corrective Action:
Internal Engine block coolant leak
Additional Notes:
Internal Engine block coolant leak
Mfg Campaign: 11549533
Recall Date: Oct 12, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated that one day, while driving at various speeds and on more than one occasion, the vehicle's interior lights would all illuminate unintentionally and the vehicle would lose power shortly after. The contact would have to turn off the vehicle and then restart to regain power and proper function. The contact took the vehicle to the dealer who diagnosed that the power control module, PCM, failed and needed to be replaced. The vehicle had not been repaired due to the parts being on national backorder. The manufacturer was made aware of the failure and opened a case regarding the matter. The approximate failure mileage was 56,000.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated that one day, while driving at various speeds and on more than one occasion, the vehicle's interior lights would all illuminate unintentionally and the vehicle would lose power shortly after. The contact would have to turn off the vehicle and then restart to regain power and proper function. The contact took the vehicle to the dealer who diagnosed that the power control module, PCM, failed and needed to be replaced. The vehicle had not been repaired due to the parts being on national backorder. The manufacturer was made aware of the failure and opened a case regarding the matter. The approximate failure mileage was 56,000.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated that one day, while driving at various speeds and on more than one occasion, the vehicle's interior lights would all illuminate unintentionally and the vehicle would lose power shortly after. The contact would have to turn off the vehicle and then restart to regain power and proper function. The contact took the vehicle to the dealer who diagnosed that the power control module, PCM, failed and needed to be replaced. The vehicle had not been repaired due to the parts being on national backorder. The manufacturer was made aware of the failure and opened a case regarding the matter. The approximate failure mileage was 56,000.
Mfg Campaign: 11544738
Recall Date: Sep 15, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ABS System Failure
Corrective Action:
ABS System Failure
Additional Notes:
ABS System Failure
Mfg Campaign: 11536121
Recall Date: Aug 2, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
For an unknown reason, the car caught fire and exploded while parked in a residential parking lot.
Corrective Action:
For an unknown reason, the car caught fire and exploded while parked in a residential parking lot.
Additional Notes:
For an unknown reason, the car caught fire and exploded while parked in a residential parking lot.
Mfg Campaign: 11518852
Recall Date: Apr 25, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
For an unknown reason, the car caught fire and exploded while parked in a residential parking lot.
Corrective Action:
For an unknown reason, the car caught fire and exploded while parked in a residential parking lot.
Additional Notes:
For an unknown reason, the car caught fire and exploded while parked in a residential parking lot.
Mfg Campaign: 11518852
Recall Date: Apr 25, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
For an unknown reason, the car caught fire and exploded while parked in a residential parking lot.
Corrective Action:
For an unknown reason, the car caught fire and exploded while parked in a residential parking lot.
Additional Notes:
For an unknown reason, the car caught fire and exploded while parked in a residential parking lot.
Mfg Campaign: 11518852
Recall Date: Apr 25, 2023
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH
Potential Consequences:
My trunk continues to open when the release button is not being employed. This morning, on my way to work, it happened about 8 times. I had to bungee the trunk latch to my license plate so I could drive. I found a forum online that this has been an issue w/ several other Fusions
Corrective Action:
My trunk continues to open when the release button is not being employed. This morning, on my way to work, it happened about 8 times. I had to bungee the trunk latch to my license plate so I could drive. I found a forum online that this has been an issue w/ several other Fusions
Additional Notes:
My trunk continues to open when the release button is not being employed. This morning, on my way to work, it happened about 8 times. I had to bungee the trunk latch to my license plate so I could drive. I found a forum online that this has been an issue w/ several other Fusions
Mfg Campaign: 11506112
Recall Date: Feb 7, 2023
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH
Potential Consequences:
Rear trunk lid opened on its own during the night. The car was locked.
Corrective Action:
Rear trunk lid opened on its own during the night. The car was locked.
Additional Notes:
Rear trunk lid opened on its own during the night. The car was locked.
Mfg Campaign: 11505131
Recall Date: Feb 2, 2023
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