Complaints & Recalls
Consumer Complaints
39 ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 15-20 MPH, the vehicle lunged forward and jerked. The contact stated that the ABS fault, Pre-Collision Assist and Park Aid Malfunction messages were displayed. Additionally, the steering wheel became difficult to operate. The contact stated that upon veering to the side of the road, the warning messages disappeared. The contact was able to continue driving. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to the dealer on eight separate occasions. The dealer diagnosed that the failure was associated with the electrical system. The speed sensor replacement and several unknown repairs were completed; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed with an unknown electrical failure. Additionally, the dealer diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 115,000.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 15-20 MPH, the vehicle lunged forward and jerked. The contact stated that the ABS fault, Pre-Collision Assist and Park Aid Malfunction messages were displayed. Additionally, the steering wheel became difficult to operate. The contact stated that upon veering to the side of the road, the warning messages disappeared. The contact was able to continue driving. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to the dealer on eight separate occasions. The dealer diagnosed that the failure was associated with the electrical system. The speed sensor replacement and several unknown repairs were completed; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed with an unknown electrical failure. Additionally, the dealer diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 115,000.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 15-20 MPH, the vehicle lunged forward and jerked. The contact stated that the ABS fault, Pre-Collision Assist and Park Aid Malfunction messages were displayed. Additionally, the steering wheel became difficult to operate. The contact stated that upon veering to the side of the road, the warning messages disappeared. The contact was able to continue driving. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to the dealer on eight separate occasions. The dealer diagnosed that the failure was associated with the electrical system. The speed sensor replacement and several unknown repairs were completed; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed with an unknown electrical failure. Additionally, the dealer diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 115,000.
Mfg Campaign: 11492796
Recall Date: Nov 8, 2022
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated that while driving at various speeds, the trunk inadvertently unlocked and opened. The failure had occurred approximately 6 times within a month. The vehicle had not been taken to the dealer. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 53,293.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated that while driving at various speeds, the trunk inadvertently unlocked and opened. The failure had occurred approximately 6 times within a month. The vehicle had not been taken to the dealer. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 53,293.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated that while driving at various speeds, the trunk inadvertently unlocked and opened. The failure had occurred approximately 6 times within a month. The vehicle had not been taken to the dealer. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 53,293.
Mfg Campaign: 11490734
Recall Date: Oct 25, 2022
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
The contact's daughter owned a 2019 Ford Fusion. The contact stated that while her daughter was idled in traffic, another vehicle rear-ended the vehicle that was behind the daughter's vehicle, causing the vehicle from behind to rear-end the daughter's vehicle. It was a seven-vehicle collision. All of the passenger's side front air bags deployed upon impact where the contact's son was seated. The driver's side front knee and steering wheel air bags deployed upon impact, except for the side curtain and seat air bags. The contact's daughter and son were transported by ambulance to the hospital for injuries sustained. The contact's daughter suffered a fractured back, whiplash, and burns on the left side of her neck and right arm. The contact's son suffered a concussion. A police report was filed. The vehicle was towed to a tow yard where it was deemed totaled by the insurance company, then towed to the daughter's residence. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 71,000.
Corrective Action:
The contact's daughter owned a 2019 Ford Fusion. The contact stated that while her daughter was idled in traffic, another vehicle rear-ended the vehicle that was behind the daughter's vehicle, causing the vehicle from behind to rear-end the daughter's vehicle. It was a seven-vehicle collision. All of the passenger's side front air bags deployed upon impact where the contact's son was seated. The driver's side front knee and steering wheel air bags deployed upon impact, except for the side curtain and seat air bags. The contact's daughter and son were transported by ambulance to the hospital for injuries sustained. The contact's daughter suffered a fractured back, whiplash, and burns on the left side of her neck and right arm. The contact's son suffered a concussion. A police report was filed. The vehicle was towed to a tow yard where it was deemed totaled by the insurance company, then towed to the daughter's residence. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 71,000.
Additional Notes:
The contact's daughter owned a 2019 Ford Fusion. The contact stated that while her daughter was idled in traffic, another vehicle rear-ended the vehicle that was behind the daughter's vehicle, causing the vehicle from behind to rear-end the daughter's vehicle. It was a seven-vehicle collision. All of the passenger's side front air bags deployed upon impact where the contact's son was seated. The driver's side front knee and steering wheel air bags deployed upon impact, except for the side curtain and seat air bags. The contact's daughter and son were transported by ambulance to the hospital for injuries sustained. The contact's daughter suffered a fractured back, whiplash, and burns on the left side of her neck and right arm. The contact's son suffered a concussion. A police report was filed. The vehicle was towed to a tow yard where it was deemed totaled by the insurance company, then towed to the daughter's residence. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 71,000.
Mfg Campaign: 11483556
Recall Date: Sep 8, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
My Steering wheel is very loose. The steering wheel moves up and down, also the the steering wheel moves left to right. I am afraid to drive my car.
Corrective Action:
My Steering wheel is very loose. The steering wheel moves up and down, also the the steering wheel moves left to right. I am afraid to drive my car.
Additional Notes:
My Steering wheel is very loose. The steering wheel moves up and down, also the the steering wheel moves left to right. I am afraid to drive my car.
Mfg Campaign: 11437013
Recall Date: Oct 16, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated that while operating the vehicle, the steering wheel was loose and would move up and down. Upon inspection, it was discovered that a bolt was unsecured under the steering wheel cover. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 77,000.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated that while operating the vehicle, the steering wheel was loose and would move up and down. Upon inspection, it was discovered that a bolt was unsecured under the steering wheel cover. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 77,000.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated that while operating the vehicle, the steering wheel was loose and would move up and down. Upon inspection, it was discovered that a bolt was unsecured under the steering wheel cover. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 77,000.
Mfg Campaign: 11431913
Recall Date: Sep 7, 2021
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH
Potential Consequences:
In early spring of 2021 the trunk lid on the 2019 Ford Fusion hybrid opened by itself while driving through the parking lot. I was able to close it. Later that day it did it again. Then I came out to the vehicle to find the trunk open. I had not used the key fob, keypad on the door, or trunk release button that day. On the 16th of April I had a local shop inspect it, but all they could do was disconnect the release latch. I then took it to the dealership for further inspection and diagnosis. They did a number of procedures from reprogramming the BCM, to replacing it. It is now August 30 and the trunk lid is once again opening on its own. This is unsettling at the least, dangerous at its worst. I use the car to teach driver education. This is an unsafe condition and Ford needs to address this malfunction.
Corrective Action:
In early spring of 2021 the trunk lid on the 2019 Ford Fusion hybrid opened by itself while driving through the parking lot. I was able to close it. Later that day it did it again. Then I came out to the vehicle to find the trunk open. I had not used the key fob, keypad on the door, or trunk release button that day. On the 16th of April I had a local shop inspect it, but all they could do was disconnect the release latch. I then took it to the dealership for further inspection and diagnosis. They did a number of procedures from reprogramming the BCM, to replacing it. It is now August 30 and the trunk lid is once again opening on its own. This is unsettling at the least, dangerous at its worst. I use the car to teach driver education. This is an unsafe condition and Ford needs to address this malfunction.
Additional Notes:
In early spring of 2021 the trunk lid on the 2019 Ford Fusion hybrid opened by itself while driving through the parking lot. I was able to close it. Later that day it did it again. Then I came out to the vehicle to find the trunk open. I had not used the key fob, keypad on the door, or trunk release button that day. On the 16th of April I had a local shop inspect it, but all they could do was disconnect the release latch. I then took it to the dealership for further inspection and diagnosis. They did a number of procedures from reprogramming the BCM, to replacing it. It is now August 30 and the trunk lid is once again opening on its own. This is unsettling at the least, dangerous at its worst. I use the car to teach driver education. This is an unsafe condition and Ford needs to address this malfunction.
Mfg Campaign: 11431052
Recall Date: Aug 30, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
In early spring of 2021 the trunk lid on the 2019 Ford Fusion hybrid opened by itself while driving through the parking lot. I was able to close it. Later that day it did it again. Then I came out to the vehicle to find the trunk open. I had not used the key fob, keypad on the door, or trunk release button that day. On the 16th of April I had a local shop inspect it, but all they could do was disconnect the release latch. I then took it to the dealership for further inspection and diagnosis. They did a number of procedures from reprogramming the BCM, to replacing it. It is now August 30 and the trunk lid is once again opening on its own. This is unsettling at the least, dangerous at its worst. I use the car to teach driver education. This is an unsafe condition and Ford needs to address this malfunction.
Corrective Action:
In early spring of 2021 the trunk lid on the 2019 Ford Fusion hybrid opened by itself while driving through the parking lot. I was able to close it. Later that day it did it again. Then I came out to the vehicle to find the trunk open. I had not used the key fob, keypad on the door, or trunk release button that day. On the 16th of April I had a local shop inspect it, but all they could do was disconnect the release latch. I then took it to the dealership for further inspection and diagnosis. They did a number of procedures from reprogramming the BCM, to replacing it. It is now August 30 and the trunk lid is once again opening on its own. This is unsettling at the least, dangerous at its worst. I use the car to teach driver education. This is an unsafe condition and Ford needs to address this malfunction.
Additional Notes:
In early spring of 2021 the trunk lid on the 2019 Ford Fusion hybrid opened by itself while driving through the parking lot. I was able to close it. Later that day it did it again. Then I came out to the vehicle to find the trunk open. I had not used the key fob, keypad on the door, or trunk release button that day. On the 16th of April I had a local shop inspect it, but all they could do was disconnect the release latch. I then took it to the dealership for further inspection and diagnosis. They did a number of procedures from reprogramming the BCM, to replacing it. It is now August 30 and the trunk lid is once again opening on its own. This is unsettling at the least, dangerous at its worst. I use the car to teach driver education. This is an unsafe condition and Ford needs to address this malfunction.
Mfg Campaign: 11431052
Recall Date: Aug 30, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE TRUNK CAME OPEN WHILE DRIVING ON A STREET AND BUSTED THE BACK WINDSHIELD OUT.
Corrective Action:
THE TRUNK CAME OPEN WHILE DRIVING ON A STREET AND BUSTED THE BACK WINDSHIELD OUT.
Additional Notes:
THE TRUNK CAME OPEN WHILE DRIVING ON A STREET AND BUSTED THE BACK WINDSHIELD OUT.
Mfg Campaign: 11386576
Recall Date: Jan 5, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHEN PLACING MY CAR IN TO PARK IT DOESN'T ACTUALLY GO IN TO PARK. IF YOU GET OUT AFTER IT DOES THIS THE CAR WILL ROLL. THIS IS TERRIFYING. IT STARTED TO ROLL OUT MY DRIVEWAY AFTER PUTTING IT IN PARK. I HAVE TO PUT MY EMERGENCY BRAKE ON SO IT DOESN'T ROLL. I HAVE A VIDEO OF THE INCIDENT BUT I CAN NOT ATTACH IT.
Corrective Action:
WHEN PLACING MY CAR IN TO PARK IT DOESN'T ACTUALLY GO IN TO PARK. IF YOU GET OUT AFTER IT DOES THIS THE CAR WILL ROLL. THIS IS TERRIFYING. IT STARTED TO ROLL OUT MY DRIVEWAY AFTER PUTTING IT IN PARK. I HAVE TO PUT MY EMERGENCY BRAKE ON SO IT DOESN'T ROLL. I HAVE A VIDEO OF THE INCIDENT BUT I CAN NOT ATTACH IT.
Additional Notes:
WHEN PLACING MY CAR IN TO PARK IT DOESN'T ACTUALLY GO IN TO PARK. IF YOU GET OUT AFTER IT DOES THIS THE CAR WILL ROLL. THIS IS TERRIFYING. IT STARTED TO ROLL OUT MY DRIVEWAY AFTER PUTTING IT IN PARK. I HAVE TO PUT MY EMERGENCY BRAKE ON SO IT DOESN'T ROLL. I HAVE A VIDEO OF THE INCIDENT BUT I CAN NOT ATTACH IT.
Mfg Campaign: 11383657
Recall Date: Dec 16, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN PLACING MY CAR IN TO PARK IT DOESN'T ACTUALLY GO IN TO PARK. IF YOU GET OUT AFTER IT DOES THIS THE CAR WILL ROLL. THIS IS TERRIFYING. IT STARTED TO ROLL OUT MY DRIVEWAY AFTER PUTTING IT IN PARK. I HAVE TO PUT MY EMERGENCY BRAKE ON SO IT DOESN'T ROLL. I HAVE A VIDEO OF THE INCIDENT BUT I CAN NOT ATTACH IT.
Corrective Action:
WHEN PLACING MY CAR IN TO PARK IT DOESN'T ACTUALLY GO IN TO PARK. IF YOU GET OUT AFTER IT DOES THIS THE CAR WILL ROLL. THIS IS TERRIFYING. IT STARTED TO ROLL OUT MY DRIVEWAY AFTER PUTTING IT IN PARK. I HAVE TO PUT MY EMERGENCY BRAKE ON SO IT DOESN'T ROLL. I HAVE A VIDEO OF THE INCIDENT BUT I CAN NOT ATTACH IT.
Additional Notes:
WHEN PLACING MY CAR IN TO PARK IT DOESN'T ACTUALLY GO IN TO PARK. IF YOU GET OUT AFTER IT DOES THIS THE CAR WILL ROLL. THIS IS TERRIFYING. IT STARTED TO ROLL OUT MY DRIVEWAY AFTER PUTTING IT IN PARK. I HAVE TO PUT MY EMERGENCY BRAKE ON SO IT DOESN'T ROLL. I HAVE A VIDEO OF THE INCIDENT BUT I CAN NOT ATTACH IT.
Mfg Campaign: 11383657
Recall Date: Dec 16, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 FORD FUSION HYBRID. THE CONTACT STATED THAT THE COOLANT LEVEL WAS BELOW THE MINIMUM MARK WHEN THE VEHICLE WAS PURCHASED. THE CONTACT STATED THAT AFTER TOPPING OFF THE COOLANT AND DRIVING FOR A WHILE, THE COOLANT LEVEL WAS AGAIN BELOW THE MINIMUM LEVEL. THE VEHICLE WAS TAKEN TO ROD BAKER FORD SLS INC (16101 S LINCOLN HWY, PLAINFIELD, IL 60586) ON APPROXIMATELY TEN SEPARATE OCCASIONS WHERE THE CONTACT WAS PROVIDED DIFFERENT DIAGNOSTIC INFORMATION EACH TIME THE VEHICLE WAS BROUGHT IN. THE MECHANIC PERFORMED A PRESSURE TEST ON THE VEHICLE AND THE CONTACT WAS INFORMED THAT THERE WERE NO LEAKS INSIDE THE VEHICLE. THE FAILURE HAD PERSISTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO ANOTHER DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 FORD FUSION HYBRID. THE CONTACT STATED THAT THE COOLANT LEVEL WAS BELOW THE MINIMUM MARK WHEN THE VEHICLE WAS PURCHASED. THE CONTACT STATED THAT AFTER TOPPING OFF THE COOLANT AND DRIVING FOR A WHILE, THE COOLANT LEVEL WAS AGAIN BELOW THE MINIMUM LEVEL. THE VEHICLE WAS TAKEN TO ROD BAKER FORD SLS INC (16101 S LINCOLN HWY, PLAINFIELD, IL 60586) ON APPROXIMATELY TEN SEPARATE OCCASIONS WHERE THE CONTACT WAS PROVIDED DIFFERENT DIAGNOSTIC INFORMATION EACH TIME THE VEHICLE WAS BROUGHT IN. THE MECHANIC PERFORMED A PRESSURE TEST ON THE VEHICLE AND THE CONTACT WAS INFORMED THAT THERE WERE NO LEAKS INSIDE THE VEHICLE. THE FAILURE HAD PERSISTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO ANOTHER DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 FORD FUSION HYBRID. THE CONTACT STATED THAT THE COOLANT LEVEL WAS BELOW THE MINIMUM MARK WHEN THE VEHICLE WAS PURCHASED. THE CONTACT STATED THAT AFTER TOPPING OFF THE COOLANT AND DRIVING FOR A WHILE, THE COOLANT LEVEL WAS AGAIN BELOW THE MINIMUM LEVEL. THE VEHICLE WAS TAKEN TO ROD BAKER FORD SLS INC (16101 S LINCOLN HWY, PLAINFIELD, IL 60586) ON APPROXIMATELY TEN SEPARATE OCCASIONS WHERE THE CONTACT WAS PROVIDED DIFFERENT DIAGNOSTIC INFORMATION EACH TIME THE VEHICLE WAS BROUGHT IN. THE MECHANIC PERFORMED A PRESSURE TEST ON THE VEHICLE AND THE CONTACT WAS INFORMED THAT THERE WERE NO LEAKS INSIDE THE VEHICLE. THE FAILURE HAD PERSISTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO ANOTHER DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.
Mfg Campaign: 11375655
Recall Date: Nov 20, 2020
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
I WAS IN A CAR ACCIDENT THAT ULTIMATELY TOTALED THE CAR. THE AIRBAG UNDER THE DRIVER SIDE DASH CAME OUT BUT THE AIRBAG IN THE STEERING WHEEL DID NOT COME OUT NOR DID THE SEATBELT LOCK. MY HEAD AND FACE HIT THE WINDSHIELD LEAVING ME WITH INJURIES TO MY FACE AND NOSE AND I HAD INJURIES ON THE ENTIRE LEFT SIDE OF MY BODY. I WAS GOING 45 MPH AND FELL ASLEEP AT THE WHEEL. I VEERED OFF INTO A DITCH AND HIT THE OTHER SIDE OF IT. *TR*DT*JB
Corrective Action:
I WAS IN A CAR ACCIDENT THAT ULTIMATELY TOTALED THE CAR. THE AIRBAG UNDER THE DRIVER SIDE DASH CAME OUT BUT THE AIRBAG IN THE STEERING WHEEL DID NOT COME OUT NOR DID THE SEATBELT LOCK. MY HEAD AND FACE HIT THE WINDSHIELD LEAVING ME WITH INJURIES TO MY FACE AND NOSE AND I HAD INJURIES ON THE ENTIRE LEFT SIDE OF MY BODY. I WAS GOING 45 MPH AND FELL ASLEEP AT THE WHEEL. I VEERED OFF INTO A DITCH AND HIT THE OTHER SIDE OF IT. *TR*DT*JB
Additional Notes:
I WAS IN A CAR ACCIDENT THAT ULTIMATELY TOTALED THE CAR. THE AIRBAG UNDER THE DRIVER SIDE DASH CAME OUT BUT THE AIRBAG IN THE STEERING WHEEL DID NOT COME OUT NOR DID THE SEATBELT LOCK. MY HEAD AND FACE HIT THE WINDSHIELD LEAVING ME WITH INJURIES TO MY FACE AND NOSE AND I HAD INJURIES ON THE ENTIRE LEFT SIDE OF MY BODY. I WAS GOING 45 MPH AND FELL ASLEEP AT THE WHEEL. I VEERED OFF INTO A DITCH AND HIT THE OTHER SIDE OF IT. *TR*DT*JB
Mfg Campaign: 11331076
Recall Date: Jun 26, 2020
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
I WAS IN A CAR ACCIDENT THAT ULTIMATELY TOTALED THE CAR. THE AIRBAG UNDER THE DRIVER SIDE DASH CAME OUT BUT THE AIRBAG IN THE STEERING WHEEL DID NOT COME OUT NOR DID THE SEATBELT LOCK. MY HEAD AND FACE HIT THE WINDSHIELD LEAVING ME WITH INJURIES TO MY FACE AND NOSE AND I HAD INJURIES ON THE ENTIRE LEFT SIDE OF MY BODY. I WAS GOING 45 MPH AND FELL ASLEEP AT THE WHEEL. I VEERED OFF INTO A DITCH AND HIT THE OTHER SIDE OF IT. *TR*DT*JB
Corrective Action:
I WAS IN A CAR ACCIDENT THAT ULTIMATELY TOTALED THE CAR. THE AIRBAG UNDER THE DRIVER SIDE DASH CAME OUT BUT THE AIRBAG IN THE STEERING WHEEL DID NOT COME OUT NOR DID THE SEATBELT LOCK. MY HEAD AND FACE HIT THE WINDSHIELD LEAVING ME WITH INJURIES TO MY FACE AND NOSE AND I HAD INJURIES ON THE ENTIRE LEFT SIDE OF MY BODY. I WAS GOING 45 MPH AND FELL ASLEEP AT THE WHEEL. I VEERED OFF INTO A DITCH AND HIT THE OTHER SIDE OF IT. *TR*DT*JB
Additional Notes:
I WAS IN A CAR ACCIDENT THAT ULTIMATELY TOTALED THE CAR. THE AIRBAG UNDER THE DRIVER SIDE DASH CAME OUT BUT THE AIRBAG IN THE STEERING WHEEL DID NOT COME OUT NOR DID THE SEATBELT LOCK. MY HEAD AND FACE HIT THE WINDSHIELD LEAVING ME WITH INJURIES TO MY FACE AND NOSE AND I HAD INJURIES ON THE ENTIRE LEFT SIDE OF MY BODY. I WAS GOING 45 MPH AND FELL ASLEEP AT THE WHEEL. I VEERED OFF INTO A DITCH AND HIT THE OTHER SIDE OF IT. *TR*DT*JB
Mfg Campaign: 11331076
Recall Date: Jun 26, 2020
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
DRIVING HOME FROM THE DEALER I WAS ON A WELL LIT ROAD. I LIVE IN A RURAL AREA AND EVEN WITH THE HIGH BEAMS ON IT WAS LIKE THERE WAS NO LIGHT. I DIDN'T SEE THE DEER STANDING ON THE SIDE OF THE ROAD UNTIL I WAS ALMOST NEXT TO IT, THE HIGH BEAMS WERE ON. WHEN I DON'T HAVE THE HIGH BEAMS ON THE LIGHTS ARE VERY DIM AND I'M LUCKY IF I CAN SEE 20 FEET AHEAD. I'M BRING THE VEHICLE BACK TO THE DEALER.
Corrective Action:
DRIVING HOME FROM THE DEALER I WAS ON A WELL LIT ROAD. I LIVE IN A RURAL AREA AND EVEN WITH THE HIGH BEAMS ON IT WAS LIKE THERE WAS NO LIGHT. I DIDN'T SEE THE DEER STANDING ON THE SIDE OF THE ROAD UNTIL I WAS ALMOST NEXT TO IT, THE HIGH BEAMS WERE ON. WHEN I DON'T HAVE THE HIGH BEAMS ON THE LIGHTS ARE VERY DIM AND I'M LUCKY IF I CAN SEE 20 FEET AHEAD. I'M BRING THE VEHICLE BACK TO THE DEALER.
Additional Notes:
DRIVING HOME FROM THE DEALER I WAS ON A WELL LIT ROAD. I LIVE IN A RURAL AREA AND EVEN WITH THE HIGH BEAMS ON IT WAS LIKE THERE WAS NO LIGHT. I DIDN'T SEE THE DEER STANDING ON THE SIDE OF THE ROAD UNTIL I WAS ALMOST NEXT TO IT, THE HIGH BEAMS WERE ON. WHEN I DON'T HAVE THE HIGH BEAMS ON THE LIGHTS ARE VERY DIM AND I'M LUCKY IF I CAN SEE 20 FEET AHEAD. I'M BRING THE VEHICLE BACK TO THE DEALER.
Mfg Campaign: 11311535
Recall Date: Feb 25, 2020
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL:CRUISE CONTROL
Potential Consequences:
2019 FORD FUSION. CONSUMER WRITES IN REGARDS TO ISSUES WITH CRUISE CONTROL. *LD THE CONSUMER STATED THE CRUISE CONTROL WOULD CAUSE THE VEHICLE TO SPEED UP UNINTENTIONALLY. THE CONSUMER RECIEVED A SPEEDING TICKET WHILE USING THE CRUISE CONTROL.*JS
Corrective Action:
2019 FORD FUSION. CONSUMER WRITES IN REGARDS TO ISSUES WITH CRUISE CONTROL. *LD THE CONSUMER STATED THE CRUISE CONTROL WOULD CAUSE THE VEHICLE TO SPEED UP UNINTENTIONALLY. THE CONSUMER RECIEVED A SPEEDING TICKET WHILE USING THE CRUISE CONTROL.*JS
Additional Notes:
2019 FORD FUSION. CONSUMER WRITES IN REGARDS TO ISSUES WITH CRUISE CONTROL. *LD THE CONSUMER STATED THE CRUISE CONTROL WOULD CAUSE THE VEHICLE TO SPEED UP UNINTENTIONALLY. THE CONSUMER RECIEVED A SPEEDING TICKET WHILE USING THE CRUISE CONTROL.*JS
Mfg Campaign: 11290551
Recall Date: Dec 30, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT'S SPOUSE RENTED A 2019 FORD FUSION. WHILE DRIVING APPROXIMATELY 35-40 MPH, THE STEERING SEIZED WITHOUT WARNING. THE DRIVER WAS UNABLE TO MANEUVER THE VEHICLE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SUSPENSION FRACTURED AND CAUSED THE FRONT DRIVER'S SIDE WHEEL TO MAKE CONTACT WITH THE INNER WHEEL WELL AND SEIZE IN PLACE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRONT SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. ENTERPRISE RENTAL CAR WAS NOTIFIED OF THE FAILURE AND THE RECOVERY TEAM WAS SCHEDULED TO RETRIEVE THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Corrective Action:
TL* THE CONTACT'S SPOUSE RENTED A 2019 FORD FUSION. WHILE DRIVING APPROXIMATELY 35-40 MPH, THE STEERING SEIZED WITHOUT WARNING. THE DRIVER WAS UNABLE TO MANEUVER THE VEHICLE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SUSPENSION FRACTURED AND CAUSED THE FRONT DRIVER'S SIDE WHEEL TO MAKE CONTACT WITH THE INNER WHEEL WELL AND SEIZE IN PLACE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRONT SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. ENTERPRISE RENTAL CAR WAS NOTIFIED OF THE FAILURE AND THE RECOVERY TEAM WAS SCHEDULED TO RETRIEVE THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Additional Notes:
TL* THE CONTACT'S SPOUSE RENTED A 2019 FORD FUSION. WHILE DRIVING APPROXIMATELY 35-40 MPH, THE STEERING SEIZED WITHOUT WARNING. THE DRIVER WAS UNABLE TO MANEUVER THE VEHICLE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SUSPENSION FRACTURED AND CAUSED THE FRONT DRIVER'S SIDE WHEEL TO MAKE CONTACT WITH THE INNER WHEEL WELL AND SEIZE IN PLACE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRONT SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. ENTERPRISE RENTAL CAR WAS NOTIFIED OF THE FAILURE AND THE RECOVERY TEAM WAS SCHEDULED TO RETRIEVE THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Mfg Campaign: 11278013
Recall Date: Nov 4, 2019
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT'S SPOUSE RENTED A 2019 FORD FUSION. WHILE DRIVING APPROXIMATELY 35-40 MPH, THE STEERING SEIZED WITHOUT WARNING. THE DRIVER WAS UNABLE TO MANEUVER THE VEHICLE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SUSPENSION FRACTURED AND CAUSED THE FRONT DRIVER'S SIDE WHEEL TO MAKE CONTACT WITH THE INNER WHEEL WELL AND SEIZE IN PLACE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRONT SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. ENTERPRISE RENTAL CAR WAS NOTIFIED OF THE FAILURE AND THE RECOVERY TEAM WAS SCHEDULED TO RETRIEVE THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Corrective Action:
TL* THE CONTACT'S SPOUSE RENTED A 2019 FORD FUSION. WHILE DRIVING APPROXIMATELY 35-40 MPH, THE STEERING SEIZED WITHOUT WARNING. THE DRIVER WAS UNABLE TO MANEUVER THE VEHICLE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SUSPENSION FRACTURED AND CAUSED THE FRONT DRIVER'S SIDE WHEEL TO MAKE CONTACT WITH THE INNER WHEEL WELL AND SEIZE IN PLACE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRONT SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. ENTERPRISE RENTAL CAR WAS NOTIFIED OF THE FAILURE AND THE RECOVERY TEAM WAS SCHEDULED TO RETRIEVE THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Additional Notes:
TL* THE CONTACT'S SPOUSE RENTED A 2019 FORD FUSION. WHILE DRIVING APPROXIMATELY 35-40 MPH, THE STEERING SEIZED WITHOUT WARNING. THE DRIVER WAS UNABLE TO MANEUVER THE VEHICLE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SUSPENSION FRACTURED AND CAUSED THE FRONT DRIVER'S SIDE WHEEL TO MAKE CONTACT WITH THE INNER WHEEL WELL AND SEIZE IN PLACE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRONT SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. ENTERPRISE RENTAL CAR WAS NOTIFIED OF THE FAILURE AND THE RECOVERY TEAM WAS SCHEDULED TO RETRIEVE THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Mfg Campaign: 11278013
Recall Date: Nov 4, 2019
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
I REACHED DOWN ON THE RIGHT SIDE OF THE DRIVER'S SEAT TO RETRIEVE A FALLEN OBJECT AND CUT MY WRIST ON A SHARP, RAW, METAL EDGE OF A STAMPING ON THE SIDE OF THE SEAT. LOTS OF BLOOD, BUT NOT A DEEP CUT.
Corrective Action:
I REACHED DOWN ON THE RIGHT SIDE OF THE DRIVER'S SEAT TO RETRIEVE A FALLEN OBJECT AND CUT MY WRIST ON A SHARP, RAW, METAL EDGE OF A STAMPING ON THE SIDE OF THE SEAT. LOTS OF BLOOD, BUT NOT A DEEP CUT.
Additional Notes:
I REACHED DOWN ON THE RIGHT SIDE OF THE DRIVER'S SEAT TO RETRIEVE A FALLEN OBJECT AND CUT MY WRIST ON A SHARP, RAW, METAL EDGE OF A STAMPING ON THE SIDE OF THE SEAT. LOTS OF BLOOD, BUT NOT A DEEP CUT.
Mfg Campaign: 11256067
Recall Date: Sep 17, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 FORD FUSION. AS THE CONTACT PULLED THE VEHICLE INTO A PARKING SPACE AND PLACED THE GEAR INTO PARK, THE ENGINE REVVED THREE TIMES. THE VEHICLE JERKED FORWARD BEFORE SHUTTING OFF ON ITS OWN. A FEW MINUTES LATER, THE CONTACT RESTARTED THE VEHICLE AND IT OPERATED NORMALLY. THE CONTACT MANAGED TO DRIVE THE VEHICLE HOME. THE CONTACT CALLED JORGENSEN FORD SALES, INC. (8333 MICHIGAN AVE, DETROIT, MI 48210, (313) 584-2250) AND WAS INFORMED TO BRING THE VEHICLE TO THEIR SERVICE DEPARTMENT. THE VEHICLE WAS TOWED TO THE DEALER, BUT NO FAILURE WAS FOUND. THE CONTACT STATED THAT SHE NO LONGER WANTED THE VEHICLE. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER TO TRY TO GET OUT OF THE LEASE. THE MANUFACTURER ASSIGNED A CASE NUMBER AND MANAGER TO THE CONTACT. THE CASE MANGER INFORMED THE CONTACT THAT THE DEALER FOUND NO FAILURE AND COULD NOT LEASE HER ANOTHER VEHICLE. THE CONTACT REFUSED TO TAKE THE VEHICLE BACK AND THREATENED TO MAKE NO MORE PAYMENTS ON IT EVEN IF IT RUINED HER CREDIT. THE FOLLOWING DAY, THE DEALER TRIED TO RETURN THE VEHICLE, BUT THE CONTACT REFUSED. THE CONTACT SPOKE WITH THE DEALER MANAGER AND THEY FINALLY AGREED TO LET THE CONTACT LEASE A NEW VEHICLE; HOWEVER, THEY ROLLED OVER THE OTHER LEASE INTO THE NEW VEHICLE, WHICH DOUBLED THE MONTHLY PAYMENTS. THE DEALER JUSTIFIED THIS BY STATING THAT NO FAILURE WAS FOUND WITH THE FIRST VEHICLE AND BLAMED THE CONTACT. THE FAILURE MILEAGE WAS 100.
Corrective Action:
TL* THE CONTACT OWNS A 2019 FORD FUSION. AS THE CONTACT PULLED THE VEHICLE INTO A PARKING SPACE AND PLACED THE GEAR INTO PARK, THE ENGINE REVVED THREE TIMES. THE VEHICLE JERKED FORWARD BEFORE SHUTTING OFF ON ITS OWN. A FEW MINUTES LATER, THE CONTACT RESTARTED THE VEHICLE AND IT OPERATED NORMALLY. THE CONTACT MANAGED TO DRIVE THE VEHICLE HOME. THE CONTACT CALLED JORGENSEN FORD SALES, INC. (8333 MICHIGAN AVE, DETROIT, MI 48210, (313) 584-2250) AND WAS INFORMED TO BRING THE VEHICLE TO THEIR SERVICE DEPARTMENT. THE VEHICLE WAS TOWED TO THE DEALER, BUT NO FAILURE WAS FOUND. THE CONTACT STATED THAT SHE NO LONGER WANTED THE VEHICLE. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER TO TRY TO GET OUT OF THE LEASE. THE MANUFACTURER ASSIGNED A CASE NUMBER AND MANAGER TO THE CONTACT. THE CASE MANGER INFORMED THE CONTACT THAT THE DEALER FOUND NO FAILURE AND COULD NOT LEASE HER ANOTHER VEHICLE. THE CONTACT REFUSED TO TAKE THE VEHICLE BACK AND THREATENED TO MAKE NO MORE PAYMENTS ON IT EVEN IF IT RUINED HER CREDIT. THE FOLLOWING DAY, THE DEALER TRIED TO RETURN THE VEHICLE, BUT THE CONTACT REFUSED. THE CONTACT SPOKE WITH THE DEALER MANAGER AND THEY FINALLY AGREED TO LET THE CONTACT LEASE A NEW VEHICLE; HOWEVER, THEY ROLLED OVER THE OTHER LEASE INTO THE NEW VEHICLE, WHICH DOUBLED THE MONTHLY PAYMENTS. THE DEALER JUSTIFIED THIS BY STATING THAT NO FAILURE WAS FOUND WITH THE FIRST VEHICLE AND BLAMED THE CONTACT. THE FAILURE MILEAGE WAS 100.
Additional Notes:
TL* THE CONTACT OWNS A 2019 FORD FUSION. AS THE CONTACT PULLED THE VEHICLE INTO A PARKING SPACE AND PLACED THE GEAR INTO PARK, THE ENGINE REVVED THREE TIMES. THE VEHICLE JERKED FORWARD BEFORE SHUTTING OFF ON ITS OWN. A FEW MINUTES LATER, THE CONTACT RESTARTED THE VEHICLE AND IT OPERATED NORMALLY. THE CONTACT MANAGED TO DRIVE THE VEHICLE HOME. THE CONTACT CALLED JORGENSEN FORD SALES, INC. (8333 MICHIGAN AVE, DETROIT, MI 48210, (313) 584-2250) AND WAS INFORMED TO BRING THE VEHICLE TO THEIR SERVICE DEPARTMENT. THE VEHICLE WAS TOWED TO THE DEALER, BUT NO FAILURE WAS FOUND. THE CONTACT STATED THAT SHE NO LONGER WANTED THE VEHICLE. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER TO TRY TO GET OUT OF THE LEASE. THE MANUFACTURER ASSIGNED A CASE NUMBER AND MANAGER TO THE CONTACT. THE CASE MANGER INFORMED THE CONTACT THAT THE DEALER FOUND NO FAILURE AND COULD NOT LEASE HER ANOTHER VEHICLE. THE CONTACT REFUSED TO TAKE THE VEHICLE BACK AND THREATENED TO MAKE NO MORE PAYMENTS ON IT EVEN IF IT RUINED HER CREDIT. THE FOLLOWING DAY, THE DEALER TRIED TO RETURN THE VEHICLE, BUT THE CONTACT REFUSED. THE CONTACT SPOKE WITH THE DEALER MANAGER AND THEY FINALLY AGREED TO LET THE CONTACT LEASE A NEW VEHICLE; HOWEVER, THEY ROLLED OVER THE OTHER LEASE INTO THE NEW VEHICLE, WHICH DOUBLED THE MONTHLY PAYMENTS. THE DEALER JUSTIFIED THIS BY STATING THAT NO FAILURE WAS FOUND WITH THE FIRST VEHICLE AND BLAMED THE CONTACT. THE FAILURE MILEAGE WAS 100.
Mfg Campaign: 11187067
Recall Date: Mar 15, 2019
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury