Complaints & Recalls
Official Safety Recalls - Important!
20 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015 Fiesta, 2016 Fusion, and 2016 Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component inside the door latches may break, which can make it difficult to latch or possibly allow the doors to open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 20S15
Recall Date: Nov 17, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S15
Recall Date: Mar 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S26
Recall Date: Aug 29, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S16
Recall Date: May 13, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S20
Recall Date: Jul 16, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S42
Recall Date: Dec 5, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Fusion vehicles manufactured from March 10, 2016, through March 16, 2016. The front driver seat track assembly's rear riser may have been improperly welded to the seat track rail, and as a result, the driver may not be adequately restrained in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 207, "Seating Systems" and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C05
Recall Date: Apr 27, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Fusion vehicles manufactured September 3, 2015, to September 13, 2015, and 2016 Lincoln MKZ vehicles manufactured September 3, 2015, to September 12, 2015. The affected vehicles have a fuel tank that may have insufficent wall thickness. As a result, the fuel tanks may crack in the event of a crash and thus the vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C11
Recall Date: Oct 1, 2015
Consumer Complaints
1.8K ComplaintsFord Motor Company
Defect Description:
SEATS
Potential Consequences:
Rear passenger seat belt will not release lock/tension/broken. Will not allow rear occupants to buckle in. Safety issue. Seems to happen on most 2013+ ford vehicles specifically trims like titanium with a 'inflatable belt" This issue should be recalled free of charge, It is a major safety issue not to be able to use a seatbelt. The best remedy would be inspect and replacement of broken components. Both occurred over 80k miles one being a truck (entirely different vehicle)
Corrective Action:
Rear passenger seat belt will not release lock/tension/broken. Will not allow rear occupants to buckle in. Safety issue. Seems to happen on most 2013+ ford vehicles specifically trims like titanium with a 'inflatable belt" This issue should be recalled free of charge, It is a major safety issue not to be able to use a seatbelt. The best remedy would be inspect and replacement of broken components. Both occurred over 80k miles one being a truck (entirely different vehicle)
Additional Notes:
Rear passenger seat belt will not release lock/tension/broken. Will not allow rear occupants to buckle in. Safety issue. Seems to happen on most 2013+ ford vehicles specifically trims like titanium with a 'inflatable belt" This issue should be recalled free of charge, It is a major safety issue not to be able to use a seatbelt. The best remedy would be inspect and replacement of broken components. Both occurred over 80k miles one being a truck (entirely different vehicle)
Mfg Campaign: 11666666
Recall Date: Jun 13, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact stated that when the vehicle was started, there was smoke coming from the exhaust. The check engine warning light was illuminated. Additionally, the contact stated that on several occasions while driving at undisclosed speeds, the vehicle was shaking abnormally before losing motive power. The vehicle was towed to a dealer, where it was diagnosed with a faulty engine block. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 145,000.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact stated that when the vehicle was started, there was smoke coming from the exhaust. The check engine warning light was illuminated. Additionally, the contact stated that on several occasions while driving at undisclosed speeds, the vehicle was shaking abnormally before losing motive power. The vehicle was towed to a dealer, where it was diagnosed with a faulty engine block. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 145,000.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact stated that when the vehicle was started, there was smoke coming from the exhaust. The check engine warning light was illuminated. Additionally, the contact stated that on several occasions while driving at undisclosed speeds, the vehicle was shaking abnormally before losing motive power. The vehicle was towed to a dealer, where it was diagnosed with a faulty engine block. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 145,000.
Mfg Campaign: 11666726
Recall Date: Jun 13, 2025
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact stated while the vehicle was parked, the steering wheel failed to function as intended. The contact stated that the assist fault error and an unknown warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with steering gear failure. The contact was informed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 38,263.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact stated while the vehicle was parked, the steering wheel failed to function as intended. The contact stated that the assist fault error and an unknown warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with steering gear failure. The contact was informed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 38,263.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact stated while the vehicle was parked, the steering wheel failed to function as intended. The contact stated that the assist fault error and an unknown warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with steering gear failure. The contact was informed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 38,263.
Mfg Campaign: 11666814
Recall Date: Jun 13, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Backup camera seldom works. It will often display an error once gear is shifted into reverse that the camera is unavailable. Other times it will glitch into a blue screen and then display the error message, or it I’ll work with no issue. This issue began about three weeks ago.
Corrective Action:
Backup camera seldom works. It will often display an error once gear is shifted into reverse that the camera is unavailable. Other times it will glitch into a blue screen and then display the error message, or it I’ll work with no issue. This issue began about three weeks ago.
Additional Notes:
Backup camera seldom works. It will often display an error once gear is shifted into reverse that the camera is unavailable. Other times it will glitch into a blue screen and then display the error message, or it I’ll work with no issue. This issue began about three weeks ago.
Mfg Campaign: 11666654
Recall Date: Jun 12, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the rearview camera failed to display an image, and occasionally displayed a blank image. The message "Camera Unavailable - Please Contact Dealer" was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact related the failure to NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the year, model, and VIN were not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 142,000.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the rearview camera failed to display an image, and occasionally displayed a blank image. The message "Camera Unavailable - Please Contact Dealer" was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact related the failure to NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the year, model, and VIN were not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 142,000.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the rearview camera failed to display an image, and occasionally displayed a blank image. The message "Camera Unavailable - Please Contact Dealer" was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact related the failure to NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the year, model, and VIN were not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 142,000.
Mfg Campaign: 11666042
Recall Date: Jun 10, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact stated while reversing, the rearview camera displayed a live image and a black image intermittently, with the message "Rearview Camera Issues - See Dealer" displayed on the infotainment screen. Additionally, the contact stated that upon shifting to drive(D), the rearview camera live image remained displayed for approximately 3 seconds. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact stated while reversing, the rearview camera displayed a live image and a black image intermittently, with the message "Rearview Camera Issues - See Dealer" displayed on the infotainment screen. Additionally, the contact stated that upon shifting to drive(D), the rearview camera live image remained displayed for approximately 3 seconds. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact stated while reversing, the rearview camera displayed a live image and a black image intermittently, with the message "Rearview Camera Issues - See Dealer" displayed on the infotainment screen. Additionally, the contact stated that upon shifting to drive(D), the rearview camera live image remained displayed for approximately 3 seconds. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Mfg Campaign: 11664786
Recall Date: Jun 4, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Back Up Camera cuts in and out, sometimes works correctly, other times doesn't come on at all, other times comes on and in the middle of backing up shuts off, this has been going on for years and now I am seeing recalls by Ford of other models being recalled for back-up camera failures and I believe the recall should include 2016 Ford Fusions
Corrective Action:
Back Up Camera cuts in and out, sometimes works correctly, other times doesn't come on at all, other times comes on and in the middle of backing up shuts off, this has been going on for years and now I am seeing recalls by Ford of other models being recalled for back-up camera failures and I believe the recall should include 2016 Ford Fusions
Additional Notes:
Back Up Camera cuts in and out, sometimes works correctly, other times doesn't come on at all, other times comes on and in the middle of backing up shuts off, this has been going on for years and now I am seeing recalls by Ford of other models being recalled for back-up camera failures and I believe the recall should include 2016 Ford Fusions
Mfg Campaign: 11664798
Recall Date: Jun 4, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning illuminated, and the message to change spark plug #2 was displayed. The contact stated that whenever the vehicle was started, there was white smoke coming from the exhaust. The vehicle was taken to another independent mechanic, where it was diagnosed with coolant intrusion in cylinder #2, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that weeks before the failure, the vehicle was taken to an independent mechanic, who diagnosed the vehicle and determined that the solenoid and ignition coils needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was approximately 120,000.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning illuminated, and the message to change spark plug #2 was displayed. The contact stated that whenever the vehicle was started, there was white smoke coming from the exhaust. The vehicle was taken to another independent mechanic, where it was diagnosed with coolant intrusion in cylinder #2, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that weeks before the failure, the vehicle was taken to an independent mechanic, who diagnosed the vehicle and determined that the solenoid and ignition coils needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was approximately 120,000.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning illuminated, and the message to change spark plug #2 was displayed. The contact stated that whenever the vehicle was started, there was white smoke coming from the exhaust. The vehicle was taken to another independent mechanic, where it was diagnosed with coolant intrusion in cylinder #2, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that weeks before the failure, the vehicle was taken to an independent mechanic, who diagnosed the vehicle and determined that the solenoid and ignition coils needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was approximately 120,000.
Mfg Campaign: 11664310
Recall Date: Jun 2, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle independently decelerated, and the vehicle stopped unintendedly. No warning light was illuminated. The contact stated that nearby drivers assisted with pushing the vehicle to the shoulder of the road. The vehicle was towed to the contact's boss's residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 246,000.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle independently decelerated, and the vehicle stopped unintendedly. No warning light was illuminated. The contact stated that nearby drivers assisted with pushing the vehicle to the shoulder of the road. The vehicle was towed to the contact's boss's residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 246,000.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle independently decelerated, and the vehicle stopped unintendedly. No warning light was illuminated. The contact stated that nearby drivers assisted with pushing the vehicle to the shoulder of the road. The vehicle was towed to the contact's boss's residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 246,000.
Mfg Campaign: 11663362
Recall Date: May 28, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine spontaneously became extremely rough, losing power while at the same time engine light started flashing. Had car towed to auto shop. Which stated cylinders 2 and 4 were misfiring. Sought second opinion from different auto shop which confirmed that cylinder 4 was not performing and cylinder 2 was performing minimally. Engine has 47,000 miles on it. Ford customer relations contacted which provided case # [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Engine spontaneously became extremely rough, losing power while at the same time engine light started flashing. Had car towed to auto shop. Which stated cylinders 2 and 4 were misfiring. Sought second opinion from different auto shop which confirmed that cylinder 4 was not performing and cylinder 2 was performing minimally. Engine has 47,000 miles on it. Ford customer relations contacted which provided case # [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Engine spontaneously became extremely rough, losing power while at the same time engine light started flashing. Had car towed to auto shop. Which stated cylinders 2 and 4 were misfiring. Sought second opinion from different auto shop which confirmed that cylinder 4 was not performing and cylinder 2 was performing minimally. Engine has 47,000 miles on it. Ford customer relations contacted which provided case # [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11663464
Recall Date: May 28, 2025
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
My car is a 2016 Ford fusion and it was working fine until February of 2025. There was a message that appeared on the dashboard as soon as I started the car. The message was “steering loss, stop safely” making it extremely difficult to turn. The steering can’t even turn left or right. It’s locked in place. I had to get it towed and now it’s undrivable. I can’t even get it fixed because my specific VIN # is not listed for a recall and I’m unsure what to do. I need help what can I do?
Corrective Action:
My car is a 2016 Ford fusion and it was working fine until February of 2025. There was a message that appeared on the dashboard as soon as I started the car. The message was “steering loss, stop safely” making it extremely difficult to turn. The steering can’t even turn left or right. It’s locked in place. I had to get it towed and now it’s undrivable. I can’t even get it fixed because my specific VIN # is not listed for a recall and I’m unsure what to do. I need help what can I do?
Additional Notes:
My car is a 2016 Ford fusion and it was working fine until February of 2025. There was a message that appeared on the dashboard as soon as I started the car. The message was “steering loss, stop safely” making it extremely difficult to turn. The steering can’t even turn left or right. It’s locked in place. I had to get it towed and now it’s undrivable. I can’t even get it fixed because my specific VIN # is not listed for a recall and I’m unsure what to do. I need help what can I do?
Mfg Campaign: 11661553
Recall Date: May 16, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the cylinders, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was opened. The contact was referred to the NHTSA Hotline for further assistance. The failure mileage was approximately 87,000.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the cylinders, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was opened. The contact was referred to the NHTSA Hotline for further assistance. The failure mileage was approximately 87,000.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the cylinders, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was opened. The contact was referred to the NHTSA Hotline for further assistance. The failure mileage was approximately 87,000.
Mfg Campaign: 11660626
Recall Date: May 13, 2025
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact stated while driving 30 MPH, the steering wheel seized. The contact stated that the instrument cluster and the radio turned off unintendedly. The contact stated that the power train, hill assist, and several other unknown warning lights were illuminated. The contact stated that the steering wheel failed to function as intended. The contact pulled over to the side of the road and turned off the vehicle. The vehicle was able to be restarted after several attempts. The vehicle was taken to two dealers; however, no cause for the failure was found. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The contact stated that the failure persisted. The contact related the failure to NHTSA Campaign Number: 19V632000 (STEERING); however, the VIN was not included. The failure mileage was approximately 66,000.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact stated while driving 30 MPH, the steering wheel seized. The contact stated that the instrument cluster and the radio turned off unintendedly. The contact stated that the power train, hill assist, and several other unknown warning lights were illuminated. The contact stated that the steering wheel failed to function as intended. The contact pulled over to the side of the road and turned off the vehicle. The vehicle was able to be restarted after several attempts. The vehicle was taken to two dealers; however, no cause for the failure was found. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The contact stated that the failure persisted. The contact related the failure to NHTSA Campaign Number: 19V632000 (STEERING); however, the VIN was not included. The failure mileage was approximately 66,000.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact stated while driving 30 MPH, the steering wheel seized. The contact stated that the instrument cluster and the radio turned off unintendedly. The contact stated that the power train, hill assist, and several other unknown warning lights were illuminated. The contact stated that the steering wheel failed to function as intended. The contact pulled over to the side of the road and turned off the vehicle. The vehicle was able to be restarted after several attempts. The vehicle was taken to two dealers; however, no cause for the failure was found. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The contact stated that the failure persisted. The contact related the failure to NHTSA Campaign Number: 19V632000 (STEERING); however, the VIN was not included. The failure mileage was approximately 66,000.
Mfg Campaign: 11660528
Recall Date: May 12, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The ABS module is faulty and light will come on at random times and makes steering hard and braking on right side of vehicle is hard. I have taken it to Raceway Ford of Hartsville and they are having a hard time getting the part due to it being called obsolete but I think it needs to be on the recall list as well due to it being a safety concern on my vehicle.
Corrective Action:
The ABS module is faulty and light will come on at random times and makes steering hard and braking on right side of vehicle is hard. I have taken it to Raceway Ford of Hartsville and they are having a hard time getting the part due to it being called obsolete but I think it needs to be on the recall list as well due to it being a safety concern on my vehicle.
Additional Notes:
The ABS module is faulty and light will come on at random times and makes steering hard and braking on right side of vehicle is hard. I have taken it to Raceway Ford of Hartsville and they are having a hard time getting the part due to it being called obsolete but I think it needs to be on the recall list as well due to it being a safety concern on my vehicle.
Mfg Campaign: 11658864
Recall Date: May 5, 2025
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The ABS module is faulty and light will come on at random times and makes steering hard and braking on right side of vehicle is hard. I have taken it to Raceway Ford of Hartsville and they are having a hard time getting the part due to it being called obsolete but I think it needs to be on the recall list as well due to it being a safety concern on my vehicle.
Corrective Action:
The ABS module is faulty and light will come on at random times and makes steering hard and braking on right side of vehicle is hard. I have taken it to Raceway Ford of Hartsville and they are having a hard time getting the part due to it being called obsolete but I think it needs to be on the recall list as well due to it being a safety concern on my vehicle.
Additional Notes:
The ABS module is faulty and light will come on at random times and makes steering hard and braking on right side of vehicle is hard. I have taken it to Raceway Ford of Hartsville and they are having a hard time getting the part due to it being called obsolete but I think it needs to be on the recall list as well due to it being a safety concern on my vehicle.
Mfg Campaign: 11658864
Recall Date: May 5, 2025
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The ABS module is faulty and light will come on at random times and makes steering hard and braking on right side of vehicle is hard. I have taken it to Raceway Ford of Hartsville and they are having a hard time getting the part due to it being called obsolete but I think it needs to be on the recall list as well due to it being a safety concern on my vehicle.
Corrective Action:
The ABS module is faulty and light will come on at random times and makes steering hard and braking on right side of vehicle is hard. I have taken it to Raceway Ford of Hartsville and they are having a hard time getting the part due to it being called obsolete but I think it needs to be on the recall list as well due to it being a safety concern on my vehicle.
Additional Notes:
The ABS module is faulty and light will come on at random times and makes steering hard and braking on right side of vehicle is hard. I have taken it to Raceway Ford of Hartsville and they are having a hard time getting the part due to it being called obsolete but I think it needs to be on the recall list as well due to it being a safety concern on my vehicle.
Mfg Campaign: 11658864
Recall Date: May 5, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact stated that while the vehicle was parked, the vehicle was shuddering abnormally. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that there was an internal coolant intrusion into the cylinders and that the engine needed to be replaced. The independent mechanic made the contact aware of an unknown NHTSA Campaign Number; however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 115,385.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact stated that while the vehicle was parked, the vehicle was shuddering abnormally. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that there was an internal coolant intrusion into the cylinders and that the engine needed to be replaced. The independent mechanic made the contact aware of an unknown NHTSA Campaign Number; however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 115,385.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact stated that while the vehicle was parked, the vehicle was shuddering abnormally. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that there was an internal coolant intrusion into the cylinders and that the engine needed to be replaced. The independent mechanic made the contact aware of an unknown NHTSA Campaign Number; however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 115,385.
Mfg Campaign: 11658956
Recall Date: May 5, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Back up camera is saying unavailable or shows a blue screen
Corrective Action:
Back up camera is saying unavailable or shows a blue screen
Additional Notes:
Back up camera is saying unavailable or shows a blue screen
Mfg Campaign: 11658699
Recall Date: May 3, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact stated that on two occasions when the vehicle was started and running, there was white smoke coming from the exhaust pipe and the check engine warning light was illuminated. The contact stated that on several occasions while driving at various speeds, the engine overheated and the vehicle started shaking. The contact pulled over to the side of the road and restarted the vehicle after approximately 30 minutes. The vehicle was taken to a dealer and the contact was informed that there was a misfire in cylinder #3, and the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 140,000.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact stated that on two occasions when the vehicle was started and running, there was white smoke coming from the exhaust pipe and the check engine warning light was illuminated. The contact stated that on several occasions while driving at various speeds, the engine overheated and the vehicle started shaking. The contact pulled over to the side of the road and restarted the vehicle after approximately 30 minutes. The vehicle was taken to a dealer and the contact was informed that there was a misfire in cylinder #3, and the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 140,000.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact stated that on two occasions when the vehicle was started and running, there was white smoke coming from the exhaust pipe and the check engine warning light was illuminated. The contact stated that on several occasions while driving at various speeds, the engine overheated and the vehicle started shaking. The contact pulled over to the side of the road and restarted the vehicle after approximately 30 minutes. The vehicle was taken to a dealer and the contact was informed that there was a misfire in cylinder #3, and the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 140,000.
Mfg Campaign: 11658473
Recall Date: May 2, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The back up camera does absolutely nothing to notify the driver if it's getting too close to something or someone. It does not show the green, yellow or red lines as you're reversing and it does not even beep when approaching something too closely. It's just there. No purpose. There luckily had been no incidents so I put today's date as I fill in this form.
Corrective Action:
The back up camera does absolutely nothing to notify the driver if it's getting too close to something or someone. It does not show the green, yellow or red lines as you're reversing and it does not even beep when approaching something too closely. It's just there. No purpose. There luckily had been no incidents so I put today's date as I fill in this form.
Additional Notes:
The back up camera does absolutely nothing to notify the driver if it's getting too close to something or someone. It does not show the green, yellow or red lines as you're reversing and it does not even beep when approaching something too closely. It's just there. No purpose. There luckily had been no incidents so I put today's date as I fill in this form.
Mfg Campaign: 11658285
Recall Date: May 1, 2025
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