Complaints & Recalls
Official Safety Recalls - Important!
20 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015 Fiesta, 2016 Fusion, and 2016 Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component inside the door latches may break, which can make it difficult to latch or possibly allow the doors to open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 20S15
Recall Date: Nov 17, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S15
Recall Date: Mar 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S26
Recall Date: Aug 29, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S16
Recall Date: May 13, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S20
Recall Date: Jul 16, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S42
Recall Date: Dec 5, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Fusion vehicles manufactured from March 10, 2016, through March 16, 2016. The front driver seat track assembly's rear riser may have been improperly welded to the seat track rail, and as a result, the driver may not be adequately restrained in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 207, "Seating Systems" and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C05
Recall Date: Apr 27, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Fusion vehicles manufactured September 3, 2015, to September 13, 2015, and 2016 Lincoln MKZ vehicles manufactured September 3, 2015, to September 12, 2015. The affected vehicles have a fuel tank that may have insufficent wall thickness. As a result, the fuel tanks may crack in the event of a crash and thus the vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C11
Recall Date: Oct 1, 2015
Consumer Complaints
1.8K ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I’m not certain how or when but the hood sensor must be wrong because it always says the hood is open no matter how I close it
Corrective Action:
I’m not certain how or when but the hood sensor must be wrong because it always says the hood is open no matter how I close it
Additional Notes:
I’m not certain how or when but the hood sensor must be wrong because it always says the hood is open no matter how I close it
Mfg Campaign: 11436836
Recall Date: Oct 14, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY:HOOD
Potential Consequences:
I’m not certain how or when but the hood sensor must be wrong because it always says the hood is open no matter how I close it
Corrective Action:
I’m not certain how or when but the hood sensor must be wrong because it always says the hood is open no matter how I close it
Additional Notes:
I’m not certain how or when but the hood sensor must be wrong because it always says the hood is open no matter how I close it
Mfg Campaign: 11436836
Recall Date: Oct 14, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 30mph when the vehicle failed to brake while the brake pedal was depressed. The contact was able to pull over and drive to a local mechanic where it was diagnosed with needing a brake hose replaced. The contact stated no warning lights were illuminated The manufacturer was informed of failure and told the contact that they were unable to assist. The failure mileage was approximately 195,610.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 30mph when the vehicle failed to brake while the brake pedal was depressed. The contact was able to pull over and drive to a local mechanic where it was diagnosed with needing a brake hose replaced. The contact stated no warning lights were illuminated The manufacturer was informed of failure and told the contact that they were unable to assist. The failure mileage was approximately 195,610.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 30mph when the vehicle failed to brake while the brake pedal was depressed. The contact was able to pull over and drive to a local mechanic where it was diagnosed with needing a brake hose replaced. The contact stated no warning lights were illuminated The manufacturer was informed of failure and told the contact that they were unable to assist. The failure mileage was approximately 195,610.
Mfg Campaign: 11436419
Recall Date: Oct 12, 2021
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Lug nuts expand in hot climate and cannot be removed by owner. Discount Tire had to remove. I replaced them all, for $55, so there is no future problem.
Corrective Action:
Lug nuts expand in hot climate and cannot be removed by owner. Discount Tire had to remove. I replaced them all, for $55, so there is no future problem.
Additional Notes:
Lug nuts expand in hot climate and cannot be removed by owner. Discount Tire had to remove. I replaced them all, for $55, so there is no future problem.
Mfg Campaign: 11436467
Recall Date: Oct 12, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
At times when i put the car in gear & other times when i am actually driving, all of the warning lights & alarms (Rear Park Aid, ABS, Hill Start Assist Not Available, Service Advance Trac, & Stability Control Off), come on all at the same time. When these lights & alarms pop on, the steering gets a little harder, not losing all power steering, but again, the steering is a little harder & i don't think that's a good thing to have happen. Also while driving, the Anti-Lock Break System starts clicking. And sometimes when i start to mash on the break peddle, the peddle kind of drops down a little. Not to the point where it has caused the breaks to lock up, but i'm still not comfortable with that. If you were to do an online search of this problem you will see that several people are complaining about this same problem. I have reported this problem to my Ford Service Center, Southworth Ford in Marion, IN, as early as March of this year & the latest report 10/4/21, but they say they can't find anything wrong right now, but for me to document every time it happens, even after i have tried to show them the videos of this problem stored on my phone. I also contacted the Auto Safety Center, & they were the ones who directed me to you. I wish that i knew how to share the videos that i have with you, but i have not learned how to do that as of yet. Thank you for your time & all that you all do to keep us safe on the road. God Bless you all! Have a Blessed weekend!
Corrective Action:
At times when i put the car in gear & other times when i am actually driving, all of the warning lights & alarms (Rear Park Aid, ABS, Hill Start Assist Not Available, Service Advance Trac, & Stability Control Off), come on all at the same time. When these lights & alarms pop on, the steering gets a little harder, not losing all power steering, but again, the steering is a little harder & i don't think that's a good thing to have happen. Also while driving, the Anti-Lock Break System starts clicking. And sometimes when i start to mash on the break peddle, the peddle kind of drops down a little. Not to the point where it has caused the breaks to lock up, but i'm still not comfortable with that. If you were to do an online search of this problem you will see that several people are complaining about this same problem. I have reported this problem to my Ford Service Center, Southworth Ford in Marion, IN, as early as March of this year & the latest report 10/4/21, but they say they can't find anything wrong right now, but for me to document every time it happens, even after i have tried to show them the videos of this problem stored on my phone. I also contacted the Auto Safety Center, & they were the ones who directed me to you. I wish that i knew how to share the videos that i have with you, but i have not learned how to do that as of yet. Thank you for your time & all that you all do to keep us safe on the road. God Bless you all! Have a Blessed weekend!
Additional Notes:
At times when i put the car in gear & other times when i am actually driving, all of the warning lights & alarms (Rear Park Aid, ABS, Hill Start Assist Not Available, Service Advance Trac, & Stability Control Off), come on all at the same time. When these lights & alarms pop on, the steering gets a little harder, not losing all power steering, but again, the steering is a little harder & i don't think that's a good thing to have happen. Also while driving, the Anti-Lock Break System starts clicking. And sometimes when i start to mash on the break peddle, the peddle kind of drops down a little. Not to the point where it has caused the breaks to lock up, but i'm still not comfortable with that. If you were to do an online search of this problem you will see that several people are complaining about this same problem. I have reported this problem to my Ford Service Center, Southworth Ford in Marion, IN, as early as March of this year & the latest report 10/4/21, but they say they can't find anything wrong right now, but for me to document every time it happens, even after i have tried to show them the videos of this problem stored on my phone. I also contacted the Auto Safety Center, & they were the ones who directed me to you. I wish that i knew how to share the videos that i have with you, but i have not learned how to do that as of yet. Thank you for your time & all that you all do to keep us safe on the road. God Bless you all! Have a Blessed weekend!
Mfg Campaign: 11435991
Recall Date: Oct 8, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Shifter cable link bushing broke. I noticed the problem when I got back into my car, after fueling. The car turned on. But the shifter was really loose and would not shift into drive, or any gear. I searched for the "symptom" online and found there was a recall for the bushing on the shifter link cable issue. I checked the part in my engine compartment and they separated, confirming a break In the link. I happened to be close to an auto parts store so I went and purchased the bushing. After replacing/fixing the issue next to the gas pump, I proceeded to the ford dealership so they could do a proper fix as per the recall. When I arrived at the dealership, they stated my cars VIN# was not part of the recall, which I did not understand why, since the same exact problem for the recall had just happened to my car as the other cars with the same year, model and issue as on the recall. I had the ford dealership fix the problem because I did not want to get into an accident on the road. Since as per the recall the car not being able to shift could cause a real dangerous situation.
Corrective Action:
Shifter cable link bushing broke. I noticed the problem when I got back into my car, after fueling. The car turned on. But the shifter was really loose and would not shift into drive, or any gear. I searched for the "symptom" online and found there was a recall for the bushing on the shifter link cable issue. I checked the part in my engine compartment and they separated, confirming a break In the link. I happened to be close to an auto parts store so I went and purchased the bushing. After replacing/fixing the issue next to the gas pump, I proceeded to the ford dealership so they could do a proper fix as per the recall. When I arrived at the dealership, they stated my cars VIN# was not part of the recall, which I did not understand why, since the same exact problem for the recall had just happened to my car as the other cars with the same year, model and issue as on the recall. I had the ford dealership fix the problem because I did not want to get into an accident on the road. Since as per the recall the car not being able to shift could cause a real dangerous situation.
Additional Notes:
Shifter cable link bushing broke. I noticed the problem when I got back into my car, after fueling. The car turned on. But the shifter was really loose and would not shift into drive, or any gear. I searched for the "symptom" online and found there was a recall for the bushing on the shifter link cable issue. I checked the part in my engine compartment and they separated, confirming a break In the link. I happened to be close to an auto parts store so I went and purchased the bushing. After replacing/fixing the issue next to the gas pump, I proceeded to the ford dealership so they could do a proper fix as per the recall. When I arrived at the dealership, they stated my cars VIN# was not part of the recall, which I did not understand why, since the same exact problem for the recall had just happened to my car as the other cars with the same year, model and issue as on the recall. I had the ford dealership fix the problem because I did not want to get into an accident on the road. Since as per the recall the car not being able to shift could cause a real dangerous situation.
Mfg Campaign: 11435640
Recall Date: Oct 5, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Trunk/deck lid pops open at random times. Weather conditions and time of day do not appear to be a factor as to why or when the trunk pops open. When it does happen the release mechanism clicks continuously for ~10 seconds or until you click the lock button on the fob. It will pop open when you begin to drive, up to the point that the car auto locks. This started happening approximately one year ago, September 2020, and lasted for a few weeks and then stopped. It started popping open again in the spring of 2021 and lasted for a few weeks. It has started popping open again in the beginning of September 2021.
Corrective Action:
Trunk/deck lid pops open at random times. Weather conditions and time of day do not appear to be a factor as to why or when the trunk pops open. When it does happen the release mechanism clicks continuously for ~10 seconds or until you click the lock button on the fob. It will pop open when you begin to drive, up to the point that the car auto locks. This started happening approximately one year ago, September 2020, and lasted for a few weeks and then stopped. It started popping open again in the spring of 2021 and lasted for a few weeks. It has started popping open again in the beginning of September 2021.
Additional Notes:
Trunk/deck lid pops open at random times. Weather conditions and time of day do not appear to be a factor as to why or when the trunk pops open. When it does happen the release mechanism clicks continuously for ~10 seconds or until you click the lock button on the fob. It will pop open when you begin to drive, up to the point that the car auto locks. This started happening approximately one year ago, September 2020, and lasted for a few weeks and then stopped. It started popping open again in the spring of 2021 and lasted for a few weeks. It has started popping open again in the beginning of September 2021.
Mfg Campaign: 11434302
Recall Date: Sep 24, 2021
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact stated while having an oil change performed at an independent mechanic, she was informed that the lug nuts were swollen. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact stated while having an oil change performed at an independent mechanic, she was informed that the lug nuts were swollen. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact stated while having an oil change performed at an independent mechanic, she was informed that the lug nuts were swollen. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000.
Mfg Campaign: 11433059
Recall Date: Sep 15, 2021
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Driving on internet highway at approximate 65 mph, the car shut off. I coasted to the roadside in heavy traffic. after many tries, the car restarted and got off the thruway and drove home. This car has 21907 miles on it. I made an appointment at Gary Crossley Ford in Kansas City, Mo. They told me it was a fuel faulty purge valve, and because the car with 21907 miles on it was out of warranty and would cost $870.00. I have since researched the purge valve and find that it is a pretty common event to shut the car off on crowded highways. This is a serious and dangerous problem. When I called Ford Dearborn to check if there was a recall, I was told it wasn't a problem.
Corrective Action:
Driving on internet highway at approximate 65 mph, the car shut off. I coasted to the roadside in heavy traffic. after many tries, the car restarted and got off the thruway and drove home. This car has 21907 miles on it. I made an appointment at Gary Crossley Ford in Kansas City, Mo. They told me it was a fuel faulty purge valve, and because the car with 21907 miles on it was out of warranty and would cost $870.00. I have since researched the purge valve and find that it is a pretty common event to shut the car off on crowded highways. This is a serious and dangerous problem. When I called Ford Dearborn to check if there was a recall, I was told it wasn't a problem.
Additional Notes:
Driving on internet highway at approximate 65 mph, the car shut off. I coasted to the roadside in heavy traffic. after many tries, the car restarted and got off the thruway and drove home. This car has 21907 miles on it. I made an appointment at Gary Crossley Ford in Kansas City, Mo. They told me it was a fuel faulty purge valve, and because the car with 21907 miles on it was out of warranty and would cost $870.00. I have since researched the purge valve and find that it is a pretty common event to shut the car off on crowded highways. This is a serious and dangerous problem. When I called Ford Dearborn to check if there was a recall, I was told it wasn't a problem.
Mfg Campaign: 11433098
Recall Date: Sep 15, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I'm just wondering how it is even remotely legal to sell a vehicle, whether used or new, with current open recalls. When I purchased my vehicle through Triple J Auto in Guam, they never informed me of any open recalls when I purchased the vehicle. Technically the car was in a used status, but, coming from the Department of Highway SAFETY, it seems preposterous that you would allow any vehicle to be sold with open recalls against the vehicle. I am just looking for any information as to how this could have gone unresolved for over three years, without me just looking up the VIN on a random day. Thank you
Corrective Action:
I'm just wondering how it is even remotely legal to sell a vehicle, whether used or new, with current open recalls. When I purchased my vehicle through Triple J Auto in Guam, they never informed me of any open recalls when I purchased the vehicle. Technically the car was in a used status, but, coming from the Department of Highway SAFETY, it seems preposterous that you would allow any vehicle to be sold with open recalls against the vehicle. I am just looking for any information as to how this could have gone unresolved for over three years, without me just looking up the VIN on a random day. Thank you
Additional Notes:
I'm just wondering how it is even remotely legal to sell a vehicle, whether used or new, with current open recalls. When I purchased my vehicle through Triple J Auto in Guam, they never informed me of any open recalls when I purchased the vehicle. Technically the car was in a used status, but, coming from the Department of Highway SAFETY, it seems preposterous that you would allow any vehicle to be sold with open recalls against the vehicle. I am just looking for any information as to how this could have gone unresolved for over three years, without me just looking up the VIN on a random day. Thank you
Mfg Campaign: 11432850
Recall Date: Sep 14, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I'm just wondering how it is even remotely legal to sell a vehicle, whether used or new, with current open recalls. When I purchased my vehicle through Triple J Auto in Guam, they never informed me of any open recalls when I purchased the vehicle. Technically the car was in a used status, but, coming from the Department of Highway SAFETY, it seems preposterous that you would allow any vehicle to be sold with open recalls against the vehicle. I am just looking for any information as to how this could have gone unresolved for over three years, without me just looking up the VIN on a random day. Thank you
Corrective Action:
I'm just wondering how it is even remotely legal to sell a vehicle, whether used or new, with current open recalls. When I purchased my vehicle through Triple J Auto in Guam, they never informed me of any open recalls when I purchased the vehicle. Technically the car was in a used status, but, coming from the Department of Highway SAFETY, it seems preposterous that you would allow any vehicle to be sold with open recalls against the vehicle. I am just looking for any information as to how this could have gone unresolved for over three years, without me just looking up the VIN on a random day. Thank you
Additional Notes:
I'm just wondering how it is even remotely legal to sell a vehicle, whether used or new, with current open recalls. When I purchased my vehicle through Triple J Auto in Guam, they never informed me of any open recalls when I purchased the vehicle. Technically the car was in a used status, but, coming from the Department of Highway SAFETY, it seems preposterous that you would allow any vehicle to be sold with open recalls against the vehicle. I am just looking for any information as to how this could have gone unresolved for over three years, without me just looking up the VIN on a random day. Thank you
Mfg Campaign: 11432850
Recall Date: Sep 14, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Water seeping into cylinders causing engine warning light, missing, stalling and lost horsepower. Problem was found upon Dealership doing a pressure test and removing spark plugs to see the issue and confirmed. Water loss was being noticed during oil changes couple years before this incident. Last oil change 1200 miles ago noticed a big loss of water in the reservoir. First warning light appear 2 months ago but cleared a couple days later until this last warning light a week ago with noticeable performance issue.
Corrective Action:
Water seeping into cylinders causing engine warning light, missing, stalling and lost horsepower. Problem was found upon Dealership doing a pressure test and removing spark plugs to see the issue and confirmed. Water loss was being noticed during oil changes couple years before this incident. Last oil change 1200 miles ago noticed a big loss of water in the reservoir. First warning light appear 2 months ago but cleared a couple days later until this last warning light a week ago with noticeable performance issue.
Additional Notes:
Water seeping into cylinders causing engine warning light, missing, stalling and lost horsepower. Problem was found upon Dealership doing a pressure test and removing spark plugs to see the issue and confirmed. Water loss was being noticed during oil changes couple years before this incident. Last oil change 1200 miles ago noticed a big loss of water in the reservoir. First warning light appear 2 months ago but cleared a couple days later until this last warning light a week ago with noticeable performance issue.
Mfg Campaign: 11432902
Recall Date: Sep 14, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The trunk lid randomly pops open on it's own requiring you to stop, get out and close it. It has happened repeatedly both when driving and when the car is parked. It does not seem to happen if all of the doors are locked. When it does happen it obscured the rear view and can create an unsafe situation when you have to stop on the road. It has happened many times over the past year.
Corrective Action:
The trunk lid randomly pops open on it's own requiring you to stop, get out and close it. It has happened repeatedly both when driving and when the car is parked. It does not seem to happen if all of the doors are locked. When it does happen it obscured the rear view and can create an unsafe situation when you have to stop on the road. It has happened many times over the past year.
Additional Notes:
The trunk lid randomly pops open on it's own requiring you to stop, get out and close it. It has happened repeatedly both when driving and when the car is parked. It does not seem to happen if all of the doors are locked. When it does happen it obscured the rear view and can create an unsafe situation when you have to stop on the road. It has happened many times over the past year.
Mfg Campaign: 11432968
Recall Date: Sep 14, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Internal coolant leak inside cylinder causing misfire told engine could catch fire
Corrective Action:
Internal coolant leak inside cylinder causing misfire told engine could catch fire
Additional Notes:
Internal coolant leak inside cylinder causing misfire told engine could catch fire
Mfg Campaign: 11432752
Recall Date: Sep 13, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine block failed, cracking, causing coolant to leak into the number 3 cylinder. Causing a misfire code. I could hear what sounded like water flowing behind the dash for awhile. Eventually noticed I was a little low on coolant, then ended up using a whole gallon of coolant in about a week. The dipstick also had coolant on it when I checked the oil level. The car has been at the shop since January 23rd, 2021, they tested the head and it was fine. When I noticed it was a serious issue, coolant was blowing out the tail pipes in white clouds. I have a short video of this happening.
Corrective Action:
The engine block failed, cracking, causing coolant to leak into the number 3 cylinder. Causing a misfire code. I could hear what sounded like water flowing behind the dash for awhile. Eventually noticed I was a little low on coolant, then ended up using a whole gallon of coolant in about a week. The dipstick also had coolant on it when I checked the oil level. The car has been at the shop since January 23rd, 2021, they tested the head and it was fine. When I noticed it was a serious issue, coolant was blowing out the tail pipes in white clouds. I have a short video of this happening.
Additional Notes:
The engine block failed, cracking, causing coolant to leak into the number 3 cylinder. Causing a misfire code. I could hear what sounded like water flowing behind the dash for awhile. Eventually noticed I was a little low on coolant, then ended up using a whole gallon of coolant in about a week. The dipstick also had coolant on it when I checked the oil level. The car has been at the shop since January 23rd, 2021, they tested the head and it was fine. When I noticed it was a serious issue, coolant was blowing out the tail pipes in white clouds. I have a short video of this happening.
Mfg Campaign: 11432286
Recall Date: Sep 9, 2021
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
Potential Consequences:
Stopped at store and placed the vehicle in park. After taking foot off break vehicle rolled forward. Shifter handle was in the park position but the dash indicator showed the vehicle was in neutral. Applied the emergency break to prevent vehicle from rolling further. Attempted to shift through gear selector and back to park but the shifter handle would not move out the park position. The following recall (18S20) has been issued but according to Ford it does not apply to my vehicle. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime. Based on the number of complaints on this sight the recall affects most if not all Ford Fusions. Paid for repairs, but Ford will not reimburse cost. By the way parts totaled $7.64 small price for Ford to pay to protect its customers and the public.
Corrective Action:
Stopped at store and placed the vehicle in park. After taking foot off break vehicle rolled forward. Shifter handle was in the park position but the dash indicator showed the vehicle was in neutral. Applied the emergency break to prevent vehicle from rolling further. Attempted to shift through gear selector and back to park but the shifter handle would not move out the park position. The following recall (18S20) has been issued but according to Ford it does not apply to my vehicle. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime. Based on the number of complaints on this sight the recall affects most if not all Ford Fusions. Paid for repairs, but Ford will not reimburse cost. By the way parts totaled $7.64 small price for Ford to pay to protect its customers and the public.
Additional Notes:
Stopped at store and placed the vehicle in park. After taking foot off break vehicle rolled forward. Shifter handle was in the park position but the dash indicator showed the vehicle was in neutral. Applied the emergency break to prevent vehicle from rolling further. Attempted to shift through gear selector and back to park but the shifter handle would not move out the park position. The following recall (18S20) has been issued but according to Ford it does not apply to my vehicle. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime. Based on the number of complaints on this sight the recall affects most if not all Ford Fusions. Paid for repairs, but Ford will not reimburse cost. By the way parts totaled $7.64 small price for Ford to pay to protect its customers and the public.
Mfg Campaign: 11431994
Recall Date: Sep 7, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving in the freeway, and then suddenly a red alert message popped in my speedometer saying to stop, and I couldn’t accelerate no more. At the time I was going 70mph and then the message appeared and I could accelerate no more, the car didn’t recognize the pedal. It happened yesterday. I never had that happened to me. I have 74k miles in the car
Corrective Action:
I was driving in the freeway, and then suddenly a red alert message popped in my speedometer saying to stop, and I couldn’t accelerate no more. At the time I was going 70mph and then the message appeared and I could accelerate no more, the car didn’t recognize the pedal. It happened yesterday. I never had that happened to me. I have 74k miles in the car
Additional Notes:
I was driving in the freeway, and then suddenly a red alert message popped in my speedometer saying to stop, and I couldn’t accelerate no more. At the time I was going 70mph and then the message appeared and I could accelerate no more, the car didn’t recognize the pedal. It happened yesterday. I never had that happened to me. I have 74k miles in the car
Mfg Campaign: 11431820
Recall Date: Sep 5, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving, my car stalled the for the first time without warning when I was turning into a parking lot (luckily). This was scary because I frequently drive to work using the nearby interstate. Is there a recall for my car??
Corrective Action:
While driving, my car stalled the for the first time without warning when I was turning into a parking lot (luckily). This was scary because I frequently drive to work using the nearby interstate. Is there a recall for my car??
Additional Notes:
While driving, my car stalled the for the first time without warning when I was turning into a parking lot (luckily). This was scary because I frequently drive to work using the nearby interstate. Is there a recall for my car??
Mfg Campaign: 11431555
Recall Date: Sep 2, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I can be driving and/or stopped and ABS, stability control and steering wheel indicator lights come on. Once I stop car and turn off for a few seconds and then turn back on, errors go away. Nothing may happen for a week but then the next week it may happen every time I drive. For me, this is a safety issue because once steering wheel has no power it is very, very hard to turn. I am attaching a “vehicle diagnostic report” that shows 2 of 18 systems had errors.
Corrective Action:
I can be driving and/or stopped and ABS, stability control and steering wheel indicator lights come on. Once I stop car and turn off for a few seconds and then turn back on, errors go away. Nothing may happen for a week but then the next week it may happen every time I drive. For me, this is a safety issue because once steering wheel has no power it is very, very hard to turn. I am attaching a “vehicle diagnostic report” that shows 2 of 18 systems had errors.
Additional Notes:
I can be driving and/or stopped and ABS, stability control and steering wheel indicator lights come on. Once I stop car and turn off for a few seconds and then turn back on, errors go away. Nothing may happen for a week but then the next week it may happen every time I drive. For me, this is a safety issue because once steering wheel has no power it is very, very hard to turn. I am attaching a “vehicle diagnostic report” that shows 2 of 18 systems had errors.
Mfg Campaign: 11431171
Recall Date: Aug 31, 2021
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact stated while reversing out of a parking space, the contact shifted from reverse to drive and the vehicle did not respond, and the vehicle started to roll backward. The contact depressed the brake pedal and shifted the vehicle into the park. The vehicle continued to roll backward and eventually stopped and would not move. The contact restarted the vehicle and the vehicle failed to move. The contact had the vehicle towed to the local dealer to be inspected. The vehicle was diagnosed, and the contact was informed that the shift cable bushing fractured and caused the shift cable to detach. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact stated while reversing out of a parking space, the contact shifted from reverse to drive and the vehicle did not respond, and the vehicle started to roll backward. The contact depressed the brake pedal and shifted the vehicle into the park. The vehicle continued to roll backward and eventually stopped and would not move. The contact restarted the vehicle and the vehicle failed to move. The contact had the vehicle towed to the local dealer to be inspected. The vehicle was diagnosed, and the contact was informed that the shift cable bushing fractured and caused the shift cable to detach. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact stated while reversing out of a parking space, the contact shifted from reverse to drive and the vehicle did not respond, and the vehicle started to roll backward. The contact depressed the brake pedal and shifted the vehicle into the park. The vehicle continued to roll backward and eventually stopped and would not move. The contact restarted the vehicle and the vehicle failed to move. The contact had the vehicle towed to the local dealer to be inspected. The vehicle was diagnosed, and the contact was informed that the shift cable bushing fractured and caused the shift cable to detach. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
Mfg Campaign: 11431237
Recall Date: Aug 31, 2021
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