Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S43
Recall Date: Dec 5, 2016
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the vehicle shuddered abnormally. The message "Coolant Overheated" was displayed. The vehicle was taken to Firestone, where it was diagnosed with a coolant leak into the cylinder head gasket. The contact was informed that the cylinder head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 104,965.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the vehicle shuddered abnormally. The message "Coolant Overheated" was displayed. The vehicle was taken to Firestone, where it was diagnosed with a coolant leak into the cylinder head gasket. The contact was informed that the cylinder head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 104,965.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the vehicle shuddered abnormally. The message "Coolant Overheated" was displayed. The vehicle was taken to Firestone, where it was diagnosed with a coolant leak into the cylinder head gasket. The contact was informed that the cylinder head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 104,965.
Mfg Campaign: 11618148
Recall Date: Oct 4, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the vehicle shuddered abnormally. The message "Coolant Overheated" was displayed. The vehicle was taken to Firestone, where it was diagnosed with a coolant leak into the cylinder head gasket. The contact was informed that the cylinder head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 104,965.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the vehicle shuddered abnormally. The message "Coolant Overheated" was displayed. The vehicle was taken to Firestone, where it was diagnosed with a coolant leak into the cylinder head gasket. The contact was informed that the cylinder head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 104,965.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the vehicle shuddered abnormally. The message "Coolant Overheated" was displayed. The vehicle was taken to Firestone, where it was diagnosed with a coolant leak into the cylinder head gasket. The contact was informed that the cylinder head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 104,965.
Mfg Campaign: 11618148
Recall Date: Oct 4, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
There was coolant intrusion into my engine which caused the engine to start seizing and misfiring and it also rusted a spark plug into cylinder #4. From my research this seems to be a known and common issue with EcoBoost Ford Fusions (I have a 2017 Ford Fusion 1.5L EcoBoost). This issue apparently can also cause fires and I'm lucky that it didn't happen to me. The Peacock Ford Service Center in Maitland, Florida confirmed to me that this is a known issue. The engine has been inspected by a Firestone as well as the Ford Service Center that i previously mentioned. The only symptom of the failure was the check engine light coming on but the only reason it came on was because the engine started misfiring.
Corrective Action:
There was coolant intrusion into my engine which caused the engine to start seizing and misfiring and it also rusted a spark plug into cylinder #4. From my research this seems to be a known and common issue with EcoBoost Ford Fusions (I have a 2017 Ford Fusion 1.5L EcoBoost). This issue apparently can also cause fires and I'm lucky that it didn't happen to me. The Peacock Ford Service Center in Maitland, Florida confirmed to me that this is a known issue. The engine has been inspected by a Firestone as well as the Ford Service Center that i previously mentioned. The only symptom of the failure was the check engine light coming on but the only reason it came on was because the engine started misfiring.
Additional Notes:
There was coolant intrusion into my engine which caused the engine to start seizing and misfiring and it also rusted a spark plug into cylinder #4. From my research this seems to be a known and common issue with EcoBoost Ford Fusions (I have a 2017 Ford Fusion 1.5L EcoBoost). This issue apparently can also cause fires and I'm lucky that it didn't happen to me. The Peacock Ford Service Center in Maitland, Florida confirmed to me that this is a known issue. The engine has been inspected by a Firestone as well as the Ford Service Center that i previously mentioned. The only symptom of the failure was the check engine light coming on but the only reason it came on was because the engine started misfiring.
Mfg Campaign: 11617676
Recall Date: Oct 2, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated, prompting the contact to drive the vehicle to the local dealer to be diagnosed. The dealer retrieved fault code for a cylinder #2 misfire. The contact was informed that the spark plugs, fuel injectors, and the engine needed to be replaced, due to coolant intrusion into the cylinder head. The contact was informed that the failure might be related to an unknown recall; however, the VIN tool showed no open recalls on the VIN. The spark plugs and fuel injectors were replaced and the vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 61,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated, prompting the contact to drive the vehicle to the local dealer to be diagnosed. The dealer retrieved fault code for a cylinder #2 misfire. The contact was informed that the spark plugs, fuel injectors, and the engine needed to be replaced, due to coolant intrusion into the cylinder head. The contact was informed that the failure might be related to an unknown recall; however, the VIN tool showed no open recalls on the VIN. The spark plugs and fuel injectors were replaced and the vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 61,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated, prompting the contact to drive the vehicle to the local dealer to be diagnosed. The dealer retrieved fault code for a cylinder #2 misfire. The contact was informed that the spark plugs, fuel injectors, and the engine needed to be replaced, due to coolant intrusion into the cylinder head. The contact was informed that the failure might be related to an unknown recall; however, the VIN tool showed no open recalls on the VIN. The spark plugs and fuel injectors were replaced and the vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 61,000.
Mfg Campaign: 11617322
Recall Date: Sep 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated, prompting the contact to drive the vehicle to the local dealer to be diagnosed. The dealer retrieved fault code for a cylinder #2 misfire. The contact was informed that the spark plugs, fuel injectors, and the engine needed to be replaced, due to coolant intrusion into the cylinder head. The contact was informed that the failure might be related to an unknown recall; however, the VIN tool showed no open recalls on the VIN. The spark plugs and fuel injectors were replaced and the vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 61,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated, prompting the contact to drive the vehicle to the local dealer to be diagnosed. The dealer retrieved fault code for a cylinder #2 misfire. The contact was informed that the spark plugs, fuel injectors, and the engine needed to be replaced, due to coolant intrusion into the cylinder head. The contact was informed that the failure might be related to an unknown recall; however, the VIN tool showed no open recalls on the VIN. The spark plugs and fuel injectors were replaced and the vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 61,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated, prompting the contact to drive the vehicle to the local dealer to be diagnosed. The dealer retrieved fault code for a cylinder #2 misfire. The contact was informed that the spark plugs, fuel injectors, and the engine needed to be replaced, due to coolant intrusion into the cylinder head. The contact was informed that the failure might be related to an unknown recall; however, the VIN tool showed no open recalls on the VIN. The spark plugs and fuel injectors were replaced and the vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 61,000.
Mfg Campaign: 11617322
Recall Date: Sep 30, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The contact had taken the vehicle to an auto parts store where it was diagnosed and determined that the spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was driven to an independent mechanic who diagnosed the vehicle and determined that there was coolant intrusion into the engine block, and that the engine needed to be replaced. The contact had the vehicle towed to another independent mechanic who confirmed that the engine needed to be replaced. The mechanic advised the contact that the failure was related to Customer Satisfaction Program: 21N12 Coolant Intrusion Into the Short Block (Engine and Engine Cooling). The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 82,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The contact had taken the vehicle to an auto parts store where it was diagnosed and determined that the spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was driven to an independent mechanic who diagnosed the vehicle and determined that there was coolant intrusion into the engine block, and that the engine needed to be replaced. The contact had the vehicle towed to another independent mechanic who confirmed that the engine needed to be replaced. The mechanic advised the contact that the failure was related to Customer Satisfaction Program: 21N12 Coolant Intrusion Into the Short Block (Engine and Engine Cooling). The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 82,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The contact had taken the vehicle to an auto parts store where it was diagnosed and determined that the spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was driven to an independent mechanic who diagnosed the vehicle and determined that there was coolant intrusion into the engine block, and that the engine needed to be replaced. The contact had the vehicle towed to another independent mechanic who confirmed that the engine needed to be replaced. The mechanic advised the contact that the failure was related to Customer Satisfaction Program: 21N12 Coolant Intrusion Into the Short Block (Engine and Engine Cooling). The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 82,000.
Mfg Campaign: 11617323
Recall Date: Sep 30, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
According to repair shop check engine light will remain on as anti freeze leaks due to a malfunction in my car. Repair shop states this is not a recall as it is not a safety issue and yet when I put on gas peddle car doesn't auto engage to proper speed. I also don't see how coolant leaking on engine wouldn't be safety issue.
Corrective Action:
According to repair shop check engine light will remain on as anti freeze leaks due to a malfunction in my car. Repair shop states this is not a recall as it is not a safety issue and yet when I put on gas peddle car doesn't auto engage to proper speed. I also don't see how coolant leaking on engine wouldn't be safety issue.
Additional Notes:
According to repair shop check engine light will remain on as anti freeze leaks due to a malfunction in my car. Repair shop states this is not a recall as it is not a safety issue and yet when I put on gas peddle car doesn't auto engage to proper speed. I also don't see how coolant leaking on engine wouldn't be safety issue.
Mfg Campaign: 11617113
Recall Date: Sep 29, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle and shifting into drive(D), the gear shifter knob shifted back into park(p) independently. The message "Shift System Fault" was displayed. The contact stated while inspecting the vehicle, the contact noticed that the shift linkage bushing had separated. The contact manually adjusted the cable bushings in order to drive; however, the failure persisted. The dealer was contacted and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact the NHTSA Hotline for assistance. The failure mileage was approximately 180,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle and shifting into drive(D), the gear shifter knob shifted back into park(p) independently. The message "Shift System Fault" was displayed. The contact stated while inspecting the vehicle, the contact noticed that the shift linkage bushing had separated. The contact manually adjusted the cable bushings in order to drive; however, the failure persisted. The dealer was contacted and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact the NHTSA Hotline for assistance. The failure mileage was approximately 180,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle and shifting into drive(D), the gear shifter knob shifted back into park(p) independently. The message "Shift System Fault" was displayed. The contact stated while inspecting the vehicle, the contact noticed that the shift linkage bushing had separated. The contact manually adjusted the cable bushings in order to drive; however, the failure persisted. The dealer was contacted and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact the NHTSA Hotline for assistance. The failure mileage was approximately 180,000.
Mfg Campaign: 11616644
Recall Date: Sep 26, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that the gear shifter had failed to move from out of park(P). The vehicle was taken to an unknown dealer where it was diagnosed and determined that the gear shifter had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to the dealer and received a second repair; however, the failure persisted. The vehicle was taken to a certified mechanic who replaced the gear shifter a third time. After the third repair, while driving at various speeds, the vehicle shift into neutral(N) independently, and no longer displayed the proper gear. The contact coasted to the side of the road and turned off and restarted the vehicle to continue driving. The wrench symbol was displayed on the instrument panel, indicating that the vehicle needed to be serviced. The contact research and found NHTSA Campaign Number: 17V427000 (Power Train). The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 90,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that the gear shifter had failed to move from out of park(P). The vehicle was taken to an unknown dealer where it was diagnosed and determined that the gear shifter had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to the dealer and received a second repair; however, the failure persisted. The vehicle was taken to a certified mechanic who replaced the gear shifter a third time. After the third repair, while driving at various speeds, the vehicle shift into neutral(N) independently, and no longer displayed the proper gear. The contact coasted to the side of the road and turned off and restarted the vehicle to continue driving. The wrench symbol was displayed on the instrument panel, indicating that the vehicle needed to be serviced. The contact research and found NHTSA Campaign Number: 17V427000 (Power Train). The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 90,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that the gear shifter had failed to move from out of park(P). The vehicle was taken to an unknown dealer where it was diagnosed and determined that the gear shifter had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to the dealer and received a second repair; however, the failure persisted. The vehicle was taken to a certified mechanic who replaced the gear shifter a third time. After the third repair, while driving at various speeds, the vehicle shift into neutral(N) independently, and no longer displayed the proper gear. The contact coasted to the side of the road and turned off and restarted the vehicle to continue driving. The wrench symbol was displayed on the instrument panel, indicating that the vehicle needed to be serviced. The contact research and found NHTSA Campaign Number: 17V427000 (Power Train). The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 90,000.
Mfg Campaign: 11616337
Recall Date: Sep 25, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant consumption through the engine due to faulty long block assembly. TSB has been issued but no recall. Ford motor company has known of this issue since at least December 19th 2019. TSB 19-2346
Corrective Action:
Coolant consumption through the engine due to faulty long block assembly. TSB has been issued but no recall. Ford motor company has known of this issue since at least December 19th 2019. TSB 19-2346
Additional Notes:
Coolant consumption through the engine due to faulty long block assembly. TSB has been issued but no recall. Ford motor company has known of this issue since at least December 19th 2019. TSB 19-2346
Mfg Campaign: 11616367
Recall Date: Sep 25, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at approximately 65 MPH, the engine overheated and check engine warning lights illuminated. The contact drove the vehicle to the local dealer, where the vehicle was diagnosed. The contact was informed that coolant had leaked into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 67,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at approximately 65 MPH, the engine overheated and check engine warning lights illuminated. The contact drove the vehicle to the local dealer, where the vehicle was diagnosed. The contact was informed that coolant had leaked into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 67,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at approximately 65 MPH, the engine overheated and check engine warning lights illuminated. The contact drove the vehicle to the local dealer, where the vehicle was diagnosed. The contact was informed that coolant had leaked into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 67,000.
Mfg Campaign: 11616446
Recall Date: Sep 25, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My car developed a miss in the engine that continued to get worse. It was inspected at the dealership, Key Scales Ford, in Leesburg, Florida. The check engine light was on and the car showed a code of PO303, misfire in #3 cylinder. It was determined that there was a crack in the block and coolant was entering #3 cylinder. The approximate costs to replace the engine were over $10,000 and the car had a trade-in value of approximately $9,000 so repair out of my pocket was not a smart option. Through research of my own I learned of NHTSA action which had led to a Ford Technical Service Bulletin TSB 21-2134. I contacted the Ford Customer Satisfaction Program and was told my VIN was not included under the TSB, even though it had the exact same problem. Ford refused to participate in any type of resolution despite this being a well-known problem with the 1.5-liter Ecoboost engines. This type of engine failure could lead to being stranded at any time so driving the car further was not a good idea. There was 55,912 miles on this car and the original brake pads outlived the engine. These engines are known to be defective and a problem.
Corrective Action:
My car developed a miss in the engine that continued to get worse. It was inspected at the dealership, Key Scales Ford, in Leesburg, Florida. The check engine light was on and the car showed a code of PO303, misfire in #3 cylinder. It was determined that there was a crack in the block and coolant was entering #3 cylinder. The approximate costs to replace the engine were over $10,000 and the car had a trade-in value of approximately $9,000 so repair out of my pocket was not a smart option. Through research of my own I learned of NHTSA action which had led to a Ford Technical Service Bulletin TSB 21-2134. I contacted the Ford Customer Satisfaction Program and was told my VIN was not included under the TSB, even though it had the exact same problem. Ford refused to participate in any type of resolution despite this being a well-known problem with the 1.5-liter Ecoboost engines. This type of engine failure could lead to being stranded at any time so driving the car further was not a good idea. There was 55,912 miles on this car and the original brake pads outlived the engine. These engines are known to be defective and a problem.
Additional Notes:
My car developed a miss in the engine that continued to get worse. It was inspected at the dealership, Key Scales Ford, in Leesburg, Florida. The check engine light was on and the car showed a code of PO303, misfire in #3 cylinder. It was determined that there was a crack in the block and coolant was entering #3 cylinder. The approximate costs to replace the engine were over $10,000 and the car had a trade-in value of approximately $9,000 so repair out of my pocket was not a smart option. Through research of my own I learned of NHTSA action which had led to a Ford Technical Service Bulletin TSB 21-2134. I contacted the Ford Customer Satisfaction Program and was told my VIN was not included under the TSB, even though it had the exact same problem. Ford refused to participate in any type of resolution despite this being a well-known problem with the 1.5-liter Ecoboost engines. This type of engine failure could lead to being stranded at any time so driving the car further was not a good idea. There was 55,912 miles on this car and the original brake pads outlived the engine. These engines are known to be defective and a problem.
Mfg Campaign: 11616249
Recall Date: Sep 24, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2017 Ford Fusion started with a grumble, saw white smoke exhaust. Drove about 6 miles turned off car, restarted the car and the engine light came on. Brought the car a week later to Dons Ford, they diagnosed a coil issue caused the engine light being on. Roughly a $700.00 repair. Few days later engine light came back on. Took it back to the dealer, they said they probably didn't reset the computer, so the computer thinks it still has a problem. They checked and rechecked my issue. This car has been a gem, 69,000 miles. Bought the car because I buy American made, my son worked in Detroit for Ford. Engine light came back on about 5 days later. Diagnoses, you need a new engine. $9,000. They say my car can catch on fire, but the dealer said I can drive it. There is more I could say but that's for a different agency.
Corrective Action:
My 2017 Ford Fusion started with a grumble, saw white smoke exhaust. Drove about 6 miles turned off car, restarted the car and the engine light came on. Brought the car a week later to Dons Ford, they diagnosed a coil issue caused the engine light being on. Roughly a $700.00 repair. Few days later engine light came back on. Took it back to the dealer, they said they probably didn't reset the computer, so the computer thinks it still has a problem. They checked and rechecked my issue. This car has been a gem, 69,000 miles. Bought the car because I buy American made, my son worked in Detroit for Ford. Engine light came back on about 5 days later. Diagnoses, you need a new engine. $9,000. They say my car can catch on fire, but the dealer said I can drive it. There is more I could say but that's for a different agency.
Additional Notes:
My 2017 Ford Fusion started with a grumble, saw white smoke exhaust. Drove about 6 miles turned off car, restarted the car and the engine light came on. Brought the car a week later to Dons Ford, they diagnosed a coil issue caused the engine light being on. Roughly a $700.00 repair. Few days later engine light came back on. Took it back to the dealer, they said they probably didn't reset the computer, so the computer thinks it still has a problem. They checked and rechecked my issue. This car has been a gem, 69,000 miles. Bought the car because I buy American made, my son worked in Detroit for Ford. Engine light came back on about 5 days later. Diagnoses, you need a new engine. $9,000. They say my car can catch on fire, but the dealer said I can drive it. There is more I could say but that's for a different agency.
Mfg Campaign: 11615937
Recall Date: Sep 23, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 77,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 77,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 77,000.
Mfg Campaign: 11615999
Recall Date: Sep 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 Ford Fusion with 90,000miles-Check engine light went on in the AM, no drivable concerns noticed. Took fusion to my mechanic, motor had coolant leak into cylinder #4, cylinder #4 had stopped firing. Complete 1.5L engine replacement needed. Engine coolant thermostat house gasket replaced Engine gasket kit/seals replaced Complete Engine assembly performed Removed & replaced 1.5L engine Engine Long Block replaced $7,900.00 in parts and labor Had the engine seized while driving due to this coolant leak catastrophic incident may have incurred with possible death. Found that other Ford models have had a recall for this issue but that 2017 Ford Fusions do not have enough incidents to be included. Extremely dangerous and deadly.
Corrective Action:
2017 Ford Fusion with 90,000miles-Check engine light went on in the AM, no drivable concerns noticed. Took fusion to my mechanic, motor had coolant leak into cylinder #4, cylinder #4 had stopped firing. Complete 1.5L engine replacement needed. Engine coolant thermostat house gasket replaced Engine gasket kit/seals replaced Complete Engine assembly performed Removed & replaced 1.5L engine Engine Long Block replaced $7,900.00 in parts and labor Had the engine seized while driving due to this coolant leak catastrophic incident may have incurred with possible death. Found that other Ford models have had a recall for this issue but that 2017 Ford Fusions do not have enough incidents to be included. Extremely dangerous and deadly.
Additional Notes:
2017 Ford Fusion with 90,000miles-Check engine light went on in the AM, no drivable concerns noticed. Took fusion to my mechanic, motor had coolant leak into cylinder #4, cylinder #4 had stopped firing. Complete 1.5L engine replacement needed. Engine coolant thermostat house gasket replaced Engine gasket kit/seals replaced Complete Engine assembly performed Removed & replaced 1.5L engine Engine Long Block replaced $7,900.00 in parts and labor Had the engine seized while driving due to this coolant leak catastrophic incident may have incurred with possible death. Found that other Ford models have had a recall for this issue but that 2017 Ford Fusions do not have enough incidents to be included. Extremely dangerous and deadly.
Mfg Campaign: 11615870
Recall Date: Sep 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
MY 2017 Ford FUSION 2.0 Eco COULD HAVE CAUGHT ON FIRE WITH MY 6 YEAR OLD INSIDE!! I went to start my car & it didn’t want to turn over. Turned car off. Tried again. Started up but sputtered manically..then “kind of” settled down. I was maybe 2 miles down the road && COOLANT TEMP HIGH light turned on. I pulled over immediately turned car off. Checked coolant levels….it was BELOW minimum (NO VISIBLE LEAKS) replaced coolant, car started smoother. 2 days later. I started my car it was a little rough && as I began driving I could see what looked like white smoke coming from exhaust. I looked for a safe place to quickly pull over and the COOLANT TEMP HIGH light dinged on again. I checked levels…again BELOW minimum..this is 2 days AFTER I refilled the coolant….once again there are no visible leaks on the ground. It is the weekend so have NOT made it to dealership. Myself & my 6 year old daughter were in the car && THE ENGINE COULD HAVE BLOWN or caught fire!! This is absolutely unacceptable && unsafe. This is unsafe to the people around me && on the road due to the smoke of the car, possible flames, && sudden STOP. This is BEYOND dangerous. I’m positive after researching that this is coolant intrusion in the engine. I was never informed of this possible issue by Ford. I am a single mother, with one vehicle, this should not be MY BILL especially since I’ve maintained the maintenance on this vehicle regularly. I will be taking my Fusion to the Ford Dealership Monday where I hope Ford will cover this issue. (( I can update later if needed ))
Corrective Action:
MY 2017 Ford FUSION 2.0 Eco COULD HAVE CAUGHT ON FIRE WITH MY 6 YEAR OLD INSIDE!! I went to start my car & it didn’t want to turn over. Turned car off. Tried again. Started up but sputtered manically..then “kind of” settled down. I was maybe 2 miles down the road && COOLANT TEMP HIGH light turned on. I pulled over immediately turned car off. Checked coolant levels….it was BELOW minimum (NO VISIBLE LEAKS) replaced coolant, car started smoother. 2 days later. I started my car it was a little rough && as I began driving I could see what looked like white smoke coming from exhaust. I looked for a safe place to quickly pull over and the COOLANT TEMP HIGH light dinged on again. I checked levels…again BELOW minimum..this is 2 days AFTER I refilled the coolant….once again there are no visible leaks on the ground. It is the weekend so have NOT made it to dealership. Myself & my 6 year old daughter were in the car && THE ENGINE COULD HAVE BLOWN or caught fire!! This is absolutely unacceptable && unsafe. This is unsafe to the people around me && on the road due to the smoke of the car, possible flames, && sudden STOP. This is BEYOND dangerous. I’m positive after researching that this is coolant intrusion in the engine. I was never informed of this possible issue by Ford. I am a single mother, with one vehicle, this should not be MY BILL especially since I’ve maintained the maintenance on this vehicle regularly. I will be taking my Fusion to the Ford Dealership Monday where I hope Ford will cover this issue. (( I can update later if needed ))
Additional Notes:
MY 2017 Ford FUSION 2.0 Eco COULD HAVE CAUGHT ON FIRE WITH MY 6 YEAR OLD INSIDE!! I went to start my car & it didn’t want to turn over. Turned car off. Tried again. Started up but sputtered manically..then “kind of” settled down. I was maybe 2 miles down the road && COOLANT TEMP HIGH light turned on. I pulled over immediately turned car off. Checked coolant levels….it was BELOW minimum (NO VISIBLE LEAKS) replaced coolant, car started smoother. 2 days later. I started my car it was a little rough && as I began driving I could see what looked like white smoke coming from exhaust. I looked for a safe place to quickly pull over and the COOLANT TEMP HIGH light dinged on again. I checked levels…again BELOW minimum..this is 2 days AFTER I refilled the coolant….once again there are no visible leaks on the ground. It is the weekend so have NOT made it to dealership. Myself & my 6 year old daughter were in the car && THE ENGINE COULD HAVE BLOWN or caught fire!! This is absolutely unacceptable && unsafe. This is unsafe to the people around me && on the road due to the smoke of the car, possible flames, && sudden STOP. This is BEYOND dangerous. I’m positive after researching that this is coolant intrusion in the engine. I was never informed of this possible issue by Ford. I am a single mother, with one vehicle, this should not be MY BILL especially since I’ve maintained the maintenance on this vehicle regularly. I will be taking my Fusion to the Ford Dealership Monday where I hope Ford will cover this issue. (( I can update later if needed ))
Mfg Campaign: 11615801
Recall Date: Sep 21, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 65 MPH, the vehicle was losing motive power. The contact depressed the accelerator pedal, and the RPM gauge was rising but the vehicle failed to respond as needed. The contact stated that there was no warning light illuminated. The contact pulled over and stopped the vehicle. The contact turned off and restarted the vehicle; however, the vehicle had not regained normal functionality. The vehicle was towed to a dealer to be diagnosed. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 105,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 65 MPH, the vehicle was losing motive power. The contact depressed the accelerator pedal, and the RPM gauge was rising but the vehicle failed to respond as needed. The contact stated that there was no warning light illuminated. The contact pulled over and stopped the vehicle. The contact turned off and restarted the vehicle; however, the vehicle had not regained normal functionality. The vehicle was towed to a dealer to be diagnosed. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 105,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 65 MPH, the vehicle was losing motive power. The contact depressed the accelerator pedal, and the RPM gauge was rising but the vehicle failed to respond as needed. The contact stated that there was no warning light illuminated. The contact pulled over and stopped the vehicle. The contact turned off and restarted the vehicle; however, the vehicle had not regained normal functionality. The vehicle was towed to a dealer to be diagnosed. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 105,000.
Mfg Campaign: 11615556
Recall Date: Sep 20, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I had the car about 3 months when the first service light appeared. Misfire - replaced the cylinder. But 2 months later service light came on again for same issue. Ford Dealership said it was coolant intrusion. Car repeatedly overheats. Service engine light comes on/stays on. Temperature gauge will indicate high temp, then will drop to normal seconds later, then shoot to the top again. At times engine will decrease power, and I have to pull over and park until engine cools, no matter where it happens. I don't feel safe driving on the highway, or any distance more than 20 miles or so. I am also afraid to park in the garage at night in case it's too hot. Ford dealership says it needs a new engine. Called Ford Customer Service but my VIN was not on the service action 19B37 or 21N12 (even though it was manufactured at a listed plant on the listed dates) so they would not assist in covering it.
Corrective Action:
I had the car about 3 months when the first service light appeared. Misfire - replaced the cylinder. But 2 months later service light came on again for same issue. Ford Dealership said it was coolant intrusion. Car repeatedly overheats. Service engine light comes on/stays on. Temperature gauge will indicate high temp, then will drop to normal seconds later, then shoot to the top again. At times engine will decrease power, and I have to pull over and park until engine cools, no matter where it happens. I don't feel safe driving on the highway, or any distance more than 20 miles or so. I am also afraid to park in the garage at night in case it's too hot. Ford dealership says it needs a new engine. Called Ford Customer Service but my VIN was not on the service action 19B37 or 21N12 (even though it was manufactured at a listed plant on the listed dates) so they would not assist in covering it.
Additional Notes:
I had the car about 3 months when the first service light appeared. Misfire - replaced the cylinder. But 2 months later service light came on again for same issue. Ford Dealership said it was coolant intrusion. Car repeatedly overheats. Service engine light comes on/stays on. Temperature gauge will indicate high temp, then will drop to normal seconds later, then shoot to the top again. At times engine will decrease power, and I have to pull over and park until engine cools, no matter where it happens. I don't feel safe driving on the highway, or any distance more than 20 miles or so. I am also afraid to park in the garage at night in case it's too hot. Ford dealership says it needs a new engine. Called Ford Customer Service but my VIN was not on the service action 19B37 or 21N12 (even though it was manufactured at a listed plant on the listed dates) so they would not assist in covering it.
Mfg Campaign: 11615450
Recall Date: Sep 19, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I had the car about 3 months when the first service light appeared. Misfire - replaced the cylinder. But 2 months later service light came on again for same issue. Ford Dealership said it was coolant intrusion. Car repeatedly overheats. Service engine light comes on/stays on. Temperature gauge will indicate high temp, then will drop to normal seconds later, then shoot to the top again. At times engine will decrease power, and I have to pull over and park until engine cools, no matter where it happens. I don't feel safe driving on the highway, or any distance more than 20 miles or so. I am also afraid to park in the garage at night in case it's too hot. Ford dealership says it needs a new engine. Called Ford Customer Service but my VIN was not on the service action 19B37 or 21N12 (even though it was manufactured at a listed plant on the listed dates) so they would not assist in covering it.
Corrective Action:
I had the car about 3 months when the first service light appeared. Misfire - replaced the cylinder. But 2 months later service light came on again for same issue. Ford Dealership said it was coolant intrusion. Car repeatedly overheats. Service engine light comes on/stays on. Temperature gauge will indicate high temp, then will drop to normal seconds later, then shoot to the top again. At times engine will decrease power, and I have to pull over and park until engine cools, no matter where it happens. I don't feel safe driving on the highway, or any distance more than 20 miles or so. I am also afraid to park in the garage at night in case it's too hot. Ford dealership says it needs a new engine. Called Ford Customer Service but my VIN was not on the service action 19B37 or 21N12 (even though it was manufactured at a listed plant on the listed dates) so they would not assist in covering it.
Additional Notes:
I had the car about 3 months when the first service light appeared. Misfire - replaced the cylinder. But 2 months later service light came on again for same issue. Ford Dealership said it was coolant intrusion. Car repeatedly overheats. Service engine light comes on/stays on. Temperature gauge will indicate high temp, then will drop to normal seconds later, then shoot to the top again. At times engine will decrease power, and I have to pull over and park until engine cools, no matter where it happens. I don't feel safe driving on the highway, or any distance more than 20 miles or so. I am also afraid to park in the garage at night in case it's too hot. Ford dealership says it needs a new engine. Called Ford Customer Service but my VIN was not on the service action 19B37 or 21N12 (even though it was manufactured at a listed plant on the listed dates) so they would not assist in covering it.
Mfg Campaign: 11615450
Recall Date: Sep 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while accelerating from a stop, the vehicle stalled with the check engine warning light and several other unknown warning lights illuminated. The vehicle was restarted on the third attempt; however, the failure recurred. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure. The failure mileage was 156,782.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while accelerating from a stop, the vehicle stalled with the check engine warning light and several other unknown warning lights illuminated. The vehicle was restarted on the third attempt; however, the failure recurred. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure. The failure mileage was 156,782.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while accelerating from a stop, the vehicle stalled with the check engine warning light and several other unknown warning lights illuminated. The vehicle was restarted on the third attempt; however, the failure recurred. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure. The failure mileage was 156,782.
Mfg Campaign: 11615234
Recall Date: Sep 18, 2024
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury