Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Consumer Complaints
494 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
My car started with the Ck engine light coming on, then white smoke from the exhaust randomly, then my temperature gauge randomly going up then back down, my car then losing coolant but not leaking any coolant under my car when parked. Then it started acting like it was gonna stall while at a stop or in park. I thought at first I got bad gas somewhere. These are all things I’ve never experienced since purchasing my car new in 2018. I took my car this week to the Ford dealership to get a diagnosis. They told me my car had some coolant intrusion that was a defect with my engine. They told me that Ford was replacing the engines but that my car didn’t qualify because it was over the 84,000 miles. I couldn’t believe it. So a vehicle I bought brand new( my first ever brand new vehicle) and I just paid off early in January of 2024 now needs a new engine. To say I was mad and disappointed would be an understatement. I only have my income as my husband passed away 9 years ago. I’m not old enough to collect his pension as I was only [XXX] when he passed. I also took in my 2 nieces 6 years ago when my sister passed away. I can’t believe Ford does not have to repair these vehicles. Why should mileage matter if it’s a defect on their part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My car started with the Ck engine light coming on, then white smoke from the exhaust randomly, then my temperature gauge randomly going up then back down, my car then losing coolant but not leaking any coolant under my car when parked. Then it started acting like it was gonna stall while at a stop or in park. I thought at first I got bad gas somewhere. These are all things I’ve never experienced since purchasing my car new in 2018. I took my car this week to the Ford dealership to get a diagnosis. They told me my car had some coolant intrusion that was a defect with my engine. They told me that Ford was replacing the engines but that my car didn’t qualify because it was over the 84,000 miles. I couldn’t believe it. So a vehicle I bought brand new( my first ever brand new vehicle) and I just paid off early in January of 2024 now needs a new engine. To say I was mad and disappointed would be an understatement. I only have my income as my husband passed away 9 years ago. I’m not old enough to collect his pension as I was only [XXX] when he passed. I also took in my 2 nieces 6 years ago when my sister passed away. I can’t believe Ford does not have to repair these vehicles. Why should mileage matter if it’s a defect on their part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My car started with the Ck engine light coming on, then white smoke from the exhaust randomly, then my temperature gauge randomly going up then back down, my car then losing coolant but not leaking any coolant under my car when parked. Then it started acting like it was gonna stall while at a stop or in park. I thought at first I got bad gas somewhere. These are all things I’ve never experienced since purchasing my car new in 2018. I took my car this week to the Ford dealership to get a diagnosis. They told me my car had some coolant intrusion that was a defect with my engine. They told me that Ford was replacing the engines but that my car didn’t qualify because it was over the 84,000 miles. I couldn’t believe it. So a vehicle I bought brand new( my first ever brand new vehicle) and I just paid off early in January of 2024 now needs a new engine. To say I was mad and disappointed would be an understatement. I only have my income as my husband passed away 9 years ago. I’m not old enough to collect his pension as I was only [XXX] when he passed. I also took in my 2 nieces 6 years ago when my sister passed away. I can’t believe Ford does not have to repair these vehicles. Why should mileage matter if it’s a defect on their part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11574785
Recall Date: Feb 29, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Torque converter ar60,000mi and needs whole transmission at 104000 mi
Corrective Action:
Torque converter ar60,000mi and needs whole transmission at 104000 mi
Additional Notes:
Torque converter ar60,000mi and needs whole transmission at 104000 mi
Mfg Campaign: 11573891
Recall Date: Feb 25, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
At 100,000 miles the vehicle has experienced coolant intrusion in the engine resulting in the engine being seized. I was told by the Ford service rep that this is a known issue on this vehicle, but there is no type of warranty offered.
Corrective Action:
At 100,000 miles the vehicle has experienced coolant intrusion in the engine resulting in the engine being seized. I was told by the Ford service rep that this is a known issue on this vehicle, but there is no type of warranty offered.
Additional Notes:
At 100,000 miles the vehicle has experienced coolant intrusion in the engine resulting in the engine being seized. I was told by the Ford service rep that this is a known issue on this vehicle, but there is no type of warranty offered.
Mfg Campaign: 11573403
Recall Date: Feb 22, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
At 100,000 miles the vehicle has experienced coolant intrusion in the engine resulting in the engine being seized. I was told by the Ford service rep that this is a known issue on this vehicle, but there is no type of warranty offered.
Corrective Action:
At 100,000 miles the vehicle has experienced coolant intrusion in the engine resulting in the engine being seized. I was told by the Ford service rep that this is a known issue on this vehicle, but there is no type of warranty offered.
Additional Notes:
At 100,000 miles the vehicle has experienced coolant intrusion in the engine resulting in the engine being seized. I was told by the Ford service rep that this is a known issue on this vehicle, but there is no type of warranty offered.
Mfg Campaign: 11573403
Recall Date: Feb 22, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Terrible car, after long thinking about it the last accident in this car I think was caused from the transmission literally as soon as I put it in reverse it acted as if I was accelerating and proceeded out of the parking spot a little bit, another scary thing I pulled out of a parking lot and almost got hit because the car acted as if it was in neutral when the car was in drive with on coming traffic!!!!!!!! One time it wouldn't allow me to go into drive it started rolling back wards. Transmission was replaced in 2020 and the car has been parked since late 2022 because of this issue while still peeing $6,000 on a damn car I can't even drive and seeing the same similar issue about this stupid car everywhere is ridiculous and I don't see how there's not a recall on this transmission or buy back issue or something how do you go buy a almost $30,000 car and every 60 thousand miles the transmission goes out if your able to even walk away from an accident to be able to even get the damn thing fixed
Corrective Action:
Terrible car, after long thinking about it the last accident in this car I think was caused from the transmission literally as soon as I put it in reverse it acted as if I was accelerating and proceeded out of the parking spot a little bit, another scary thing I pulled out of a parking lot and almost got hit because the car acted as if it was in neutral when the car was in drive with on coming traffic!!!!!!!! One time it wouldn't allow me to go into drive it started rolling back wards. Transmission was replaced in 2020 and the car has been parked since late 2022 because of this issue while still peeing $6,000 on a damn car I can't even drive and seeing the same similar issue about this stupid car everywhere is ridiculous and I don't see how there's not a recall on this transmission or buy back issue or something how do you go buy a almost $30,000 car and every 60 thousand miles the transmission goes out if your able to even walk away from an accident to be able to even get the damn thing fixed
Additional Notes:
Terrible car, after long thinking about it the last accident in this car I think was caused from the transmission literally as soon as I put it in reverse it acted as if I was accelerating and proceeded out of the parking spot a little bit, another scary thing I pulled out of a parking lot and almost got hit because the car acted as if it was in neutral when the car was in drive with on coming traffic!!!!!!!! One time it wouldn't allow me to go into drive it started rolling back wards. Transmission was replaced in 2020 and the car has been parked since late 2022 because of this issue while still peeing $6,000 on a damn car I can't even drive and seeing the same similar issue about this stupid car everywhere is ridiculous and I don't see how there's not a recall on this transmission or buy back issue or something how do you go buy a almost $30,000 car and every 60 thousand miles the transmission goes out if your able to even walk away from an accident to be able to even get the damn thing fixed
Mfg Campaign: 11572850
Recall Date: Feb 20, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
So first and foremost, this has been a issue before, first time I had this vehicle serviced because the car was shifting terrible I would be driving and the car would slip out of gear and act as if it's in neutral which does not allow the car to accelerate, which occured driving on the highway and everywhere!!!! Ford helped fix the first transmission and I had to assist on partial amount, Going 65 miles an hour and then have to merge and the car is in drive but did a jerk and it was just cruising and acted as if the car was in neutral and just reving the engine almost got me hit because a car was behind me!!! Like I said Ford assisted with the first one!!!! NOW IT HAS HAPPENED AGAIN!!! I OWE $6,000 ON A CAR I CANT EVEN DRIVE THAT JUST SITS IN MY DAMN DRIVEWAY! IVE ASKED FORD WHAT I SHOULD DO AND NO ONES REACH BACK OTHER THAN GETTING IT LOOKED AT AND NOT ASKING ABOUT ANY HELP AT ALL!!! This time because I've already dealt with this issue once I noticed it started to mess up again I pulled out of a parking lot to a main street, cars were coming but I was clear to go and had plenty of room!! WHY DID THE CAR DO THE SAME THING AND ACT AS IF IT WAS IN NEUTRAL AND THEN DIDNT ACCELERATE to where I had to hurry turn my hazards on and then after I did that the car jerked real hard and like threw me back and it went I tried to drive it a month or so ago to see if it still did it and the car wouldn't go in reverse wouldn't go in drive nothing!!!!!!!!!! SO A BRAND NEW CAR I BROUGHT NOW IS SITTING IN MY DRIVEWAY UNDRIVABLE!!! AND I HAVE NO fix other than paying to have it looked at and fixed my self!!!!! Working at a dealership for five years! A Ford dealership at that, I seen how many damn fusions came in with transmission problems and it's a shame there's no damn recall on these transmission, maybe if the people would of hit my car maybe there would have been but why keep taking the damn chances!!!! I almost got rear ended both times because of this stupid fucking car!!!
Corrective Action:
So first and foremost, this has been a issue before, first time I had this vehicle serviced because the car was shifting terrible I would be driving and the car would slip out of gear and act as if it's in neutral which does not allow the car to accelerate, which occured driving on the highway and everywhere!!!! Ford helped fix the first transmission and I had to assist on partial amount, Going 65 miles an hour and then have to merge and the car is in drive but did a jerk and it was just cruising and acted as if the car was in neutral and just reving the engine almost got me hit because a car was behind me!!! Like I said Ford assisted with the first one!!!! NOW IT HAS HAPPENED AGAIN!!! I OWE $6,000 ON A CAR I CANT EVEN DRIVE THAT JUST SITS IN MY DAMN DRIVEWAY! IVE ASKED FORD WHAT I SHOULD DO AND NO ONES REACH BACK OTHER THAN GETTING IT LOOKED AT AND NOT ASKING ABOUT ANY HELP AT ALL!!! This time because I've already dealt with this issue once I noticed it started to mess up again I pulled out of a parking lot to a main street, cars were coming but I was clear to go and had plenty of room!! WHY DID THE CAR DO THE SAME THING AND ACT AS IF IT WAS IN NEUTRAL AND THEN DIDNT ACCELERATE to where I had to hurry turn my hazards on and then after I did that the car jerked real hard and like threw me back and it went I tried to drive it a month or so ago to see if it still did it and the car wouldn't go in reverse wouldn't go in drive nothing!!!!!!!!!! SO A BRAND NEW CAR I BROUGHT NOW IS SITTING IN MY DRIVEWAY UNDRIVABLE!!! AND I HAVE NO fix other than paying to have it looked at and fixed my self!!!!! Working at a dealership for five years! A Ford dealership at that, I seen how many damn fusions came in with transmission problems and it's a shame there's no damn recall on these transmission, maybe if the people would of hit my car maybe there would have been but why keep taking the damn chances!!!! I almost got rear ended both times because of this stupid fucking car!!!
Additional Notes:
So first and foremost, this has been a issue before, first time I had this vehicle serviced because the car was shifting terrible I would be driving and the car would slip out of gear and act as if it's in neutral which does not allow the car to accelerate, which occured driving on the highway and everywhere!!!! Ford helped fix the first transmission and I had to assist on partial amount, Going 65 miles an hour and then have to merge and the car is in drive but did a jerk and it was just cruising and acted as if the car was in neutral and just reving the engine almost got me hit because a car was behind me!!! Like I said Ford assisted with the first one!!!! NOW IT HAS HAPPENED AGAIN!!! I OWE $6,000 ON A CAR I CANT EVEN DRIVE THAT JUST SITS IN MY DAMN DRIVEWAY! IVE ASKED FORD WHAT I SHOULD DO AND NO ONES REACH BACK OTHER THAN GETTING IT LOOKED AT AND NOT ASKING ABOUT ANY HELP AT ALL!!! This time because I've already dealt with this issue once I noticed it started to mess up again I pulled out of a parking lot to a main street, cars were coming but I was clear to go and had plenty of room!! WHY DID THE CAR DO THE SAME THING AND ACT AS IF IT WAS IN NEUTRAL AND THEN DIDNT ACCELERATE to where I had to hurry turn my hazards on and then after I did that the car jerked real hard and like threw me back and it went I tried to drive it a month or so ago to see if it still did it and the car wouldn't go in reverse wouldn't go in drive nothing!!!!!!!!!! SO A BRAND NEW CAR I BROUGHT NOW IS SITTING IN MY DRIVEWAY UNDRIVABLE!!! AND I HAVE NO fix other than paying to have it looked at and fixed my self!!!!! Working at a dealership for five years! A Ford dealership at that, I seen how many damn fusions came in with transmission problems and it's a shame there's no damn recall on these transmission, maybe if the people would of hit my car maybe there would have been but why keep taking the damn chances!!!! I almost got rear ended both times because of this stupid fucking car!!!
Mfg Campaign: 11572591
Recall Date: Feb 18, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Purchased my car on 1/16/21. In mid-2023, I was having issues with hearing water running in my dashboard. During this time no warning messages appeared. Soon after my car started shutting off without notice again with no warning messages. It would shut off while driving or when stopped. Then it also started running hot with warning messages. Due to this, I took my car to a repair shop and was told that turbo boost oil had leaked into my engine. I was told I needed a long-block engine replacement for $12,000. I have never been in an accident that would impact my engine. I kept up on the maintenance of my car. After research, I learned that this is a problem for Ford's turbo boost engine and that Ford was aware of the possible issue.
Corrective Action:
Purchased my car on 1/16/21. In mid-2023, I was having issues with hearing water running in my dashboard. During this time no warning messages appeared. Soon after my car started shutting off without notice again with no warning messages. It would shut off while driving or when stopped. Then it also started running hot with warning messages. Due to this, I took my car to a repair shop and was told that turbo boost oil had leaked into my engine. I was told I needed a long-block engine replacement for $12,000. I have never been in an accident that would impact my engine. I kept up on the maintenance of my car. After research, I learned that this is a problem for Ford's turbo boost engine and that Ford was aware of the possible issue.
Additional Notes:
Purchased my car on 1/16/21. In mid-2023, I was having issues with hearing water running in my dashboard. During this time no warning messages appeared. Soon after my car started shutting off without notice again with no warning messages. It would shut off while driving or when stopped. Then it also started running hot with warning messages. Due to this, I took my car to a repair shop and was told that turbo boost oil had leaked into my engine. I was told I needed a long-block engine replacement for $12,000. I have never been in an accident that would impact my engine. I kept up on the maintenance of my car. After research, I learned that this is a problem for Ford's turbo boost engine and that Ford was aware of the possible issue.
Mfg Campaign: 11571274
Recall Date: Feb 11, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while starting the vehicle and attempting to move the gear shifter, the gear shifter remained stuck in park (P). The contact stated that he disconnected the battery for 10-15 minutes, and the computer was reset. The contact stated that the vehicle then operated as needed. The contact stated that the failure recurred on another occasion, and the vehicle was towed to the dealer, where it was repaired; however, the failure recurred 30 minutes later after parking the vehicle. The vehicle was towed to the dealer, where the vehicle was diagnosed, and it was determined that the gear shift module (GSM) needed to be replaced. The GSM was replaced; however, the failure persisted. The dealer determined that the transmission gear shifter assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 105,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while starting the vehicle and attempting to move the gear shifter, the gear shifter remained stuck in park (P). The contact stated that he disconnected the battery for 10-15 minutes, and the computer was reset. The contact stated that the vehicle then operated as needed. The contact stated that the failure recurred on another occasion, and the vehicle was towed to the dealer, where it was repaired; however, the failure recurred 30 minutes later after parking the vehicle. The vehicle was towed to the dealer, where the vehicle was diagnosed, and it was determined that the gear shift module (GSM) needed to be replaced. The GSM was replaced; however, the failure persisted. The dealer determined that the transmission gear shifter assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 105,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while starting the vehicle and attempting to move the gear shifter, the gear shifter remained stuck in park (P). The contact stated that he disconnected the battery for 10-15 minutes, and the computer was reset. The contact stated that the vehicle then operated as needed. The contact stated that the failure recurred on another occasion, and the vehicle was towed to the dealer, where it was repaired; however, the failure recurred 30 minutes later after parking the vehicle. The vehicle was towed to the dealer, where the vehicle was diagnosed, and it was determined that the gear shift module (GSM) needed to be replaced. The GSM was replaced; however, the failure persisted. The dealer determined that the transmission gear shifter assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 105,000.
Mfg Campaign: 11570019
Recall Date: Feb 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant is leaking into the engine, , Service Advisor (Lapalce Ford) said engine would need to be replaced, Said no warrantly would cost $10,000.00 to replace, Issues began in early 2023 with spark plug miss fire, Had a tune up done, but problem persisted, An engine warning light came on indicating that misfire in one of the coils, Had the spark plug and coil replaced during June of 2023, Problem persisted and warning light came on again, brought to ford to look and as was told that it was coolant leaking into the engine and that it would need to be replaced September of 2023.--I got a second opinion from Roy's Auto Tech in Marrero la and had them replace the engine with a new ford engine. $9720.59. Other than this issue this vehicle is was like new. --It has to be a mechanical defect with the design of the engine, and ford is aware as there have been multiple complaints of the exact same issue long before my problems arose.
Corrective Action:
Coolant is leaking into the engine, , Service Advisor (Lapalce Ford) said engine would need to be replaced, Said no warrantly would cost $10,000.00 to replace, Issues began in early 2023 with spark plug miss fire, Had a tune up done, but problem persisted, An engine warning light came on indicating that misfire in one of the coils, Had the spark plug and coil replaced during June of 2023, Problem persisted and warning light came on again, brought to ford to look and as was told that it was coolant leaking into the engine and that it would need to be replaced September of 2023.--I got a second opinion from Roy's Auto Tech in Marrero la and had them replace the engine with a new ford engine. $9720.59. Other than this issue this vehicle is was like new. --It has to be a mechanical defect with the design of the engine, and ford is aware as there have been multiple complaints of the exact same issue long before my problems arose.
Additional Notes:
Coolant is leaking into the engine, , Service Advisor (Lapalce Ford) said engine would need to be replaced, Said no warrantly would cost $10,000.00 to replace, Issues began in early 2023 with spark plug miss fire, Had a tune up done, but problem persisted, An engine warning light came on indicating that misfire in one of the coils, Had the spark plug and coil replaced during June of 2023, Problem persisted and warning light came on again, brought to ford to look and as was told that it was coolant leaking into the engine and that it would need to be replaced September of 2023.--I got a second opinion from Roy's Auto Tech in Marrero la and had them replace the engine with a new ford engine. $9720.59. Other than this issue this vehicle is was like new. --It has to be a mechanical defect with the design of the engine, and ford is aware as there have been multiple complaints of the exact same issue long before my problems arose.
Mfg Campaign: 11569268
Recall Date: Feb 1, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into the engine had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 164,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into the engine had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 164,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into the engine had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 164,000.
Mfg Campaign: 11569283
Recall Date: Feb 1, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The entire computer system does not function. The screen, radio, everything has turned completely off in the middle of driving on the highway. It’s concerning what this will cause at some point. It used to do this intermittently, now it’s completely off and I’ve had it to multiple mechanics who have checked everything thoroughly and cannot find anything wrong. Two mechanics told me in 20-30 years as a mechanic theyve only seen this once or twice but couldn’t be fixed. I owe a ton of money on my car, it my only transportation for myself kids and elderly mother, my daughter is a new driver and having everything electrical shut down while driving is going to cause an accident and panic.
Corrective Action:
The entire computer system does not function. The screen, radio, everything has turned completely off in the middle of driving on the highway. It’s concerning what this will cause at some point. It used to do this intermittently, now it’s completely off and I’ve had it to multiple mechanics who have checked everything thoroughly and cannot find anything wrong. Two mechanics told me in 20-30 years as a mechanic theyve only seen this once or twice but couldn’t be fixed. I owe a ton of money on my car, it my only transportation for myself kids and elderly mother, my daughter is a new driver and having everything electrical shut down while driving is going to cause an accident and panic.
Additional Notes:
The entire computer system does not function. The screen, radio, everything has turned completely off in the middle of driving on the highway. It’s concerning what this will cause at some point. It used to do this intermittently, now it’s completely off and I’ve had it to multiple mechanics who have checked everything thoroughly and cannot find anything wrong. Two mechanics told me in 20-30 years as a mechanic theyve only seen this once or twice but couldn’t be fixed. I owe a ton of money on my car, it my only transportation for myself kids and elderly mother, my daughter is a new driver and having everything electrical shut down while driving is going to cause an accident and panic.
Mfg Campaign: 11569367
Recall Date: Feb 1, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The entire computer system does not function. The screen, radio, everything has turned completely off in the middle of driving on the highway. It’s concerning what this will cause at some point. It used to do this intermittently, now it’s completely off and I’ve had it to multiple mechanics who have checked everything thoroughly and cannot find anything wrong. Two mechanics told me in 20-30 years as a mechanic theyve only seen this once or twice but couldn’t be fixed. I owe a ton of money on my car, it my only transportation for myself kids and elderly mother, my daughter is a new driver and having everything electrical shut down while driving is going to cause an accident and panic.
Corrective Action:
The entire computer system does not function. The screen, radio, everything has turned completely off in the middle of driving on the highway. It’s concerning what this will cause at some point. It used to do this intermittently, now it’s completely off and I’ve had it to multiple mechanics who have checked everything thoroughly and cannot find anything wrong. Two mechanics told me in 20-30 years as a mechanic theyve only seen this once or twice but couldn’t be fixed. I owe a ton of money on my car, it my only transportation for myself kids and elderly mother, my daughter is a new driver and having everything electrical shut down while driving is going to cause an accident and panic.
Additional Notes:
The entire computer system does not function. The screen, radio, everything has turned completely off in the middle of driving on the highway. It’s concerning what this will cause at some point. It used to do this intermittently, now it’s completely off and I’ve had it to multiple mechanics who have checked everything thoroughly and cannot find anything wrong. Two mechanics told me in 20-30 years as a mechanic theyve only seen this once or twice but couldn’t be fixed. I owe a ton of money on my car, it my only transportation for myself kids and elderly mother, my daughter is a new driver and having everything electrical shut down while driving is going to cause an accident and panic.
Mfg Campaign: 11569367
Recall Date: Feb 1, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Trunk pops open randomly often. It’s popped open while driving and will cause accidents if items fall out, it’s happened multiple times without any possibility of button being hit.
Corrective Action:
Trunk pops open randomly often. It’s popped open while driving and will cause accidents if items fall out, it’s happened multiple times without any possibility of button being hit.
Additional Notes:
Trunk pops open randomly often. It’s popped open while driving and will cause accidents if items fall out, it’s happened multiple times without any possibility of button being hit.
Mfg Campaign: 11569369
Recall Date: Feb 1, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Trunk pops open randomly often. It’s popped open while driving and will cause accidents if items fall out, it’s happened multiple times without any possibility of button being hit.
Corrective Action:
Trunk pops open randomly often. It’s popped open while driving and will cause accidents if items fall out, it’s happened multiple times without any possibility of button being hit.
Additional Notes:
Trunk pops open randomly often. It’s popped open while driving and will cause accidents if items fall out, it’s happened multiple times without any possibility of button being hit.
Mfg Campaign: 11569369
Recall Date: Feb 1, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
car knob shifts into reverse or drive without being touched when sitting in park at random times, have nearly hit basketball pole due to being unprepared to hit break. The knob makes a robotic type sound, an automated turning type sound & switches without being touched, has happened several times but not every time
Corrective Action:
car knob shifts into reverse or drive without being touched when sitting in park at random times, have nearly hit basketball pole due to being unprepared to hit break. The knob makes a robotic type sound, an automated turning type sound & switches without being touched, has happened several times but not every time
Additional Notes:
car knob shifts into reverse or drive without being touched when sitting in park at random times, have nearly hit basketball pole due to being unprepared to hit break. The knob makes a robotic type sound, an automated turning type sound & switches without being touched, has happened several times but not every time
Mfg Campaign: 11569370
Recall Date: Feb 1, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
car knob shifts into reverse or drive without being touched when sitting in park at random times, have nearly hit basketball pole due to being unprepared to hit break. The knob makes a robotic type sound, an automated turning type sound & switches without being touched, has happened several times but not every time
Corrective Action:
car knob shifts into reverse or drive without being touched when sitting in park at random times, have nearly hit basketball pole due to being unprepared to hit break. The knob makes a robotic type sound, an automated turning type sound & switches without being touched, has happened several times but not every time
Additional Notes:
car knob shifts into reverse or drive without being touched when sitting in park at random times, have nearly hit basketball pole due to being unprepared to hit break. The knob makes a robotic type sound, an automated turning type sound & switches without being touched, has happened several times but not every time
Mfg Campaign: 11569370
Recall Date: Feb 1, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Coolant is leaking into my oil.
Corrective Action:
Coolant is leaking into my oil.
Additional Notes:
Coolant is leaking into my oil.
Mfg Campaign: 11568621
Recall Date: Jan 29, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant is leaking into my oil.
Corrective Action:
Coolant is leaking into my oil.
Additional Notes:
Coolant is leaking into my oil.
Mfg Campaign: 11568621
Recall Date: Jan 29, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Coolant is leaking into my oil.
Corrective Action:
Coolant is leaking into my oil.
Additional Notes:
Coolant is leaking into my oil.
Mfg Campaign: 11568621
Recall Date: Jan 29, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I purchased a 2018 Ford Fusions on [XXX]. After two days check engine light came on. The code was showing misfire of 3rd cylinder. I took it to Angela Krause Ford Dealership, in Alpharetta, Ga. The are saying coolant is getting into the cylinders and that the short block needs to be replaced. After doing research, I have found this is a big problem for Ford. A customer Satisfaction Program has been out concerning this issue. ([XXX]). In this program it states the year range, plant manufactured, and mileage that is included in this program. My car is a 2018 Ford Fusion and fits the plant manufactured location and is under mileage threshold. Ford is saying my Vin is not registered for this program. My car is having exact issues and fits the criteria perfectly. I need help to get this covered by Ford. A clear issue, that they have had and recognized. My Car fits the exact profile. Please help get this Vin registered under the program or help get this covered. I believe this could have been an issue before I purchased car. Although Bulletin says coverage is transferred to subsequent owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I purchased a 2018 Ford Fusions on [XXX]. After two days check engine light came on. The code was showing misfire of 3rd cylinder. I took it to Angela Krause Ford Dealership, in Alpharetta, Ga. The are saying coolant is getting into the cylinders and that the short block needs to be replaced. After doing research, I have found this is a big problem for Ford. A customer Satisfaction Program has been out concerning this issue. ([XXX]). In this program it states the year range, plant manufactured, and mileage that is included in this program. My car is a 2018 Ford Fusion and fits the plant manufactured location and is under mileage threshold. Ford is saying my Vin is not registered for this program. My car is having exact issues and fits the criteria perfectly. I need help to get this covered by Ford. A clear issue, that they have had and recognized. My Car fits the exact profile. Please help get this Vin registered under the program or help get this covered. I believe this could have been an issue before I purchased car. Although Bulletin says coverage is transferred to subsequent owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I purchased a 2018 Ford Fusions on [XXX]. After two days check engine light came on. The code was showing misfire of 3rd cylinder. I took it to Angela Krause Ford Dealership, in Alpharetta, Ga. The are saying coolant is getting into the cylinders and that the short block needs to be replaced. After doing research, I have found this is a big problem for Ford. A customer Satisfaction Program has been out concerning this issue. ([XXX]). In this program it states the year range, plant manufactured, and mileage that is included in this program. My car is a 2018 Ford Fusion and fits the plant manufactured location and is under mileage threshold. Ford is saying my Vin is not registered for this program. My car is having exact issues and fits the criteria perfectly. I need help to get this covered by Ford. A clear issue, that they have had and recognized. My Car fits the exact profile. Please help get this Vin registered under the program or help get this covered. I believe this could have been an issue before I purchased car. Although Bulletin says coverage is transferred to subsequent owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11567775
Recall Date: Jan 25, 2024
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Valencia, CA • 36 yrs
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