Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Consumer Complaints
494 ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving 30 MPH and depressing the accelerator pedal, the vehicle hesitated and stalled. There was no warning light illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and transferred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 72,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving 30 MPH and depressing the accelerator pedal, the vehicle hesitated and stalled. There was no warning light illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and transferred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 72,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving 30 MPH and depressing the accelerator pedal, the vehicle hesitated and stalled. There was no warning light illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and transferred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 72,000.
Mfg Campaign: 11672304
Recall Date: Jul 9, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion into engine cylinder #2 causing misfire and low coolant levels and overheating and stalling. See Ford TSB 22-2229
Corrective Action:
Coolant intrusion into engine cylinder #2 causing misfire and low coolant levels and overheating and stalling. See Ford TSB 22-2229
Additional Notes:
Coolant intrusion into engine cylinder #2 causing misfire and low coolant levels and overheating and stalling. See Ford TSB 22-2229
Mfg Campaign: 11671221
Recall Date: Jul 4, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine cooling system and engine block failed due to coolant intrusion into the engine cylinders. This issue has been diagnosed by an independent mechanic and is available for inspection upon request. Yes, the problem has been confirmed by an independent service center, which diagnosed coolant intrusion into the engine block, a known issue on this engine. The shop recommended full engine replacement and stated this is a common failure in this vehicle. Not yet by the manufacturer, police, or insurance. The issue has only been inspected by a certified independent mechanic. Yes, a check engine light appeared along with a coolant temperature warning message. The vehicle also began to idle roughly, produce heavy exhaust, and consume coolant. These symptoms began appearing shortly before diagnosis in June 2025. I own a 2018 Ford Fusion with a 2.0L EcoBoost engine. The vehicle recently began experiencing coolant loss, heavy exhaust, and check engine alerts. A certified mechanic confirmed that coolant has intruded into the engine block, causing internal misfires and risk of major engine failure. I was told this is a common and well-documented issue with this engine design, yet there has been no official recall from Ford despite similar problems affecting other models (referenced in Ford TSB 19-2208). The mechanic has recommended a full engine replacement with an estimated cost of $13,000. This is a serious safety concern, as the engine can overheat, stall, or seize while driving.
Corrective Action:
The engine cooling system and engine block failed due to coolant intrusion into the engine cylinders. This issue has been diagnosed by an independent mechanic and is available for inspection upon request. Yes, the problem has been confirmed by an independent service center, which diagnosed coolant intrusion into the engine block, a known issue on this engine. The shop recommended full engine replacement and stated this is a common failure in this vehicle. Not yet by the manufacturer, police, or insurance. The issue has only been inspected by a certified independent mechanic. Yes, a check engine light appeared along with a coolant temperature warning message. The vehicle also began to idle roughly, produce heavy exhaust, and consume coolant. These symptoms began appearing shortly before diagnosis in June 2025. I own a 2018 Ford Fusion with a 2.0L EcoBoost engine. The vehicle recently began experiencing coolant loss, heavy exhaust, and check engine alerts. A certified mechanic confirmed that coolant has intruded into the engine block, causing internal misfires and risk of major engine failure. I was told this is a common and well-documented issue with this engine design, yet there has been no official recall from Ford despite similar problems affecting other models (referenced in Ford TSB 19-2208). The mechanic has recommended a full engine replacement with an estimated cost of $13,000. This is a serious safety concern, as the engine can overheat, stall, or seize while driving.
Additional Notes:
The engine cooling system and engine block failed due to coolant intrusion into the engine cylinders. This issue has been diagnosed by an independent mechanic and is available for inspection upon request. Yes, the problem has been confirmed by an independent service center, which diagnosed coolant intrusion into the engine block, a known issue on this engine. The shop recommended full engine replacement and stated this is a common failure in this vehicle. Not yet by the manufacturer, police, or insurance. The issue has only been inspected by a certified independent mechanic. Yes, a check engine light appeared along with a coolant temperature warning message. The vehicle also began to idle roughly, produce heavy exhaust, and consume coolant. These symptoms began appearing shortly before diagnosis in June 2025. I own a 2018 Ford Fusion with a 2.0L EcoBoost engine. The vehicle recently began experiencing coolant loss, heavy exhaust, and check engine alerts. A certified mechanic confirmed that coolant has intruded into the engine block, causing internal misfires and risk of major engine failure. I was told this is a common and well-documented issue with this engine design, yet there has been no official recall from Ford despite similar problems affecting other models (referenced in Ford TSB 19-2208). The mechanic has recommended a full engine replacement with an estimated cost of $13,000. This is a serious safety concern, as the engine can overheat, stall, or seize while driving.
Mfg Campaign: 11668174
Recall Date: Jun 20, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2018 fusion AWD Titanium, less than 70,000 miles, no warning, no reason. Driving 70mph on interstate when low coolant light comes on, check engine light comes on, car starts losing power and running rough, finally full stall in middle of freeway with catastrophic engine failure due to coolant leak and faulty design. Car was not low on any fluids as they were checked everyday before it was driven. This could have gotten me and my children killed and quite frankly I dont know how it didn't. I bought this car with 44k miles on it. Drove it less than 30k miles and had catastrophic engine failure. This was AFTER I had it in the shop several times for crank shaft position sensor, wouldn't start, and several other problems. The car was taken care of and in immaculate condition. Ford knew these engines would fail prematurely and continued to manufacture them and sell them.
Corrective Action:
2018 fusion AWD Titanium, less than 70,000 miles, no warning, no reason. Driving 70mph on interstate when low coolant light comes on, check engine light comes on, car starts losing power and running rough, finally full stall in middle of freeway with catastrophic engine failure due to coolant leak and faulty design. Car was not low on any fluids as they were checked everyday before it was driven. This could have gotten me and my children killed and quite frankly I dont know how it didn't. I bought this car with 44k miles on it. Drove it less than 30k miles and had catastrophic engine failure. This was AFTER I had it in the shop several times for crank shaft position sensor, wouldn't start, and several other problems. The car was taken care of and in immaculate condition. Ford knew these engines would fail prematurely and continued to manufacture them and sell them.
Additional Notes:
2018 fusion AWD Titanium, less than 70,000 miles, no warning, no reason. Driving 70mph on interstate when low coolant light comes on, check engine light comes on, car starts losing power and running rough, finally full stall in middle of freeway with catastrophic engine failure due to coolant leak and faulty design. Car was not low on any fluids as they were checked everyday before it was driven. This could have gotten me and my children killed and quite frankly I dont know how it didn't. I bought this car with 44k miles on it. Drove it less than 30k miles and had catastrophic engine failure. This was AFTER I had it in the shop several times for crank shaft position sensor, wouldn't start, and several other problems. The car was taken care of and in immaculate condition. Ford knew these engines would fail prematurely and continued to manufacture them and sell them.
Mfg Campaign: 11668025
Recall Date: Jun 19, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while the vehicle was parked, the vehicle shuddered. The contact stated that the check engine warning light was illuminated, and the message "Coolant Overheating" was displayed on the instrument panel. The failure had occurred on several occasions. The vehicle was taken to a dealer where it was diagnosed and determined that there was coolant intrusion into the cylinders, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while the vehicle was parked, the vehicle shuddered. The contact stated that the check engine warning light was illuminated, and the message "Coolant Overheating" was displayed on the instrument panel. The failure had occurred on several occasions. The vehicle was taken to a dealer where it was diagnosed and determined that there was coolant intrusion into the cylinders, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while the vehicle was parked, the vehicle shuddered. The contact stated that the check engine warning light was illuminated, and the message "Coolant Overheating" was displayed on the instrument panel. The failure had occurred on several occasions. The vehicle was taken to a dealer where it was diagnosed and determined that there was coolant intrusion into the cylinders, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.
Mfg Campaign: 11667737
Recall Date: Jun 18, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission shift linkage bushing failure and torque converter shudder shudder been on going problem for approximately 12months90000
Corrective Action:
Transmission shift linkage bushing failure and torque converter shudder shudder been on going problem for approximately 12months90000
Additional Notes:
Transmission shift linkage bushing failure and torque converter shudder shudder been on going problem for approximately 12months90000
Mfg Campaign: 11666795
Recall Date: Jun 13, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at various speeds, the vehicle shuddered upon depression of the accelerator pedal. The contact stated that while at a complete stop, there was an abnormal popping sound coming from the vehicle while depressing the accelerator pedal. The failure persisted, and the contact stated that the steering wheel was loose while operating the vehicle. The contact stated that the traction control warning light flashed on the instrument panel during one of the failures. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN related to the failure of the vehicle. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 41,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at various speeds, the vehicle shuddered upon depression of the accelerator pedal. The contact stated that while at a complete stop, there was an abnormal popping sound coming from the vehicle while depressing the accelerator pedal. The failure persisted, and the contact stated that the steering wheel was loose while operating the vehicle. The contact stated that the traction control warning light flashed on the instrument panel during one of the failures. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN related to the failure of the vehicle. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 41,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at various speeds, the vehicle shuddered upon depression of the accelerator pedal. The contact stated that while at a complete stop, there was an abnormal popping sound coming from the vehicle while depressing the accelerator pedal. The failure persisted, and the contact stated that the steering wheel was loose while operating the vehicle. The contact stated that the traction control warning light flashed on the instrument panel during one of the failures. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN related to the failure of the vehicle. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 41,000.
Mfg Campaign: 11666258
Recall Date: Jun 11, 2025
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at various speeds, the vehicle shuddered upon depression of the accelerator pedal. The contact stated that while at a complete stop, there was an abnormal popping sound coming from the vehicle while depressing the accelerator pedal. The failure persisted, and the contact stated that the steering wheel was loose while operating the vehicle. The contact stated that the traction control warning light flashed on the instrument panel during one of the failures. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN related to the failure of the vehicle. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 41,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at various speeds, the vehicle shuddered upon depression of the accelerator pedal. The contact stated that while at a complete stop, there was an abnormal popping sound coming from the vehicle while depressing the accelerator pedal. The failure persisted, and the contact stated that the steering wheel was loose while operating the vehicle. The contact stated that the traction control warning light flashed on the instrument panel during one of the failures. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN related to the failure of the vehicle. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 41,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at various speeds, the vehicle shuddered upon depression of the accelerator pedal. The contact stated that while at a complete stop, there was an abnormal popping sound coming from the vehicle while depressing the accelerator pedal. The failure persisted, and the contact stated that the steering wheel was loose while operating the vehicle. The contact stated that the traction control warning light flashed on the instrument panel during one of the failures. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN related to the failure of the vehicle. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 41,000.
Mfg Campaign: 11666258
Recall Date: Jun 11, 2025
Ford Motor Company
Defect Description:
TRACTION CONTROL SYSTEM
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at various speeds, the vehicle shuddered upon depression of the accelerator pedal. The contact stated that while at a complete stop, there was an abnormal popping sound coming from the vehicle while depressing the accelerator pedal. The failure persisted, and the contact stated that the steering wheel was loose while operating the vehicle. The contact stated that the traction control warning light flashed on the instrument panel during one of the failures. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN related to the failure of the vehicle. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 41,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at various speeds, the vehicle shuddered upon depression of the accelerator pedal. The contact stated that while at a complete stop, there was an abnormal popping sound coming from the vehicle while depressing the accelerator pedal. The failure persisted, and the contact stated that the steering wheel was loose while operating the vehicle. The contact stated that the traction control warning light flashed on the instrument panel during one of the failures. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN related to the failure of the vehicle. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 41,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at various speeds, the vehicle shuddered upon depression of the accelerator pedal. The contact stated that while at a complete stop, there was an abnormal popping sound coming from the vehicle while depressing the accelerator pedal. The failure persisted, and the contact stated that the steering wheel was loose while operating the vehicle. The contact stated that the traction control warning light flashed on the instrument panel during one of the failures. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN related to the failure of the vehicle. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 41,000.
Mfg Campaign: 11666258
Recall Date: Jun 11, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle has a loss of coolant but no visible leaks think may be due to a engine leak.
Corrective Action:
Vehicle has a loss of coolant but no visible leaks think may be due to a engine leak.
Additional Notes:
Vehicle has a loss of coolant but no visible leaks think may be due to a engine leak.
Mfg Campaign: 11665456
Recall Date: Jun 7, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while driving 5 MPH, the contact heard a sound like running water coming from the engine. The contact stated that the check engine warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to the independent mechanic, where it was diagnosed that there was coolant leaking into the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact related to the failure of the Customer Satisfaction Program: 19B37 (Engine - Powertrain Control Module Reprogramming). The contact was transferred to the NHTSA Hotline to report the failure. The approximate failure mileage was 102,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while driving 5 MPH, the contact heard a sound like running water coming from the engine. The contact stated that the check engine warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to the independent mechanic, where it was diagnosed that there was coolant leaking into the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact related to the failure of the Customer Satisfaction Program: 19B37 (Engine - Powertrain Control Module Reprogramming). The contact was transferred to the NHTSA Hotline to report the failure. The approximate failure mileage was 102,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while driving 5 MPH, the contact heard a sound like running water coming from the engine. The contact stated that the check engine warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to the independent mechanic, where it was diagnosed that there was coolant leaking into the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact related to the failure of the Customer Satisfaction Program: 19B37 (Engine - Powertrain Control Module Reprogramming). The contact was transferred to the NHTSA Hotline to report the failure. The approximate failure mileage was 102,000.
Mfg Campaign: 11665302
Recall Date: Jun 6, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while his wife was driving at an undisclosed speed, there was an abnormal sound coming from the fuel tank. The check engine warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with a coolant sensor failure. The coolant sensor was replaced; however, the failure persisted. The vehicle was taken to an independent mechanic who replaced the coolant sensor. The contact stated that recently, the failure had recurred. The vehicle was taken to a different independent mechanic, who diagnosed the vehicle and determined that the engine block was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The contact related to the failure to the Customer Satisfaction Program: 21N12; however, the vehicle was not included. The failure mileage was approximately 115,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while his wife was driving at an undisclosed speed, there was an abnormal sound coming from the fuel tank. The check engine warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with a coolant sensor failure. The coolant sensor was replaced; however, the failure persisted. The vehicle was taken to an independent mechanic who replaced the coolant sensor. The contact stated that recently, the failure had recurred. The vehicle was taken to a different independent mechanic, who diagnosed the vehicle and determined that the engine block was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The contact related to the failure to the Customer Satisfaction Program: 21N12; however, the vehicle was not included. The failure mileage was approximately 115,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while his wife was driving at an undisclosed speed, there was an abnormal sound coming from the fuel tank. The check engine warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with a coolant sensor failure. The coolant sensor was replaced; however, the failure persisted. The vehicle was taken to an independent mechanic who replaced the coolant sensor. The contact stated that recently, the failure had recurred. The vehicle was taken to a different independent mechanic, who diagnosed the vehicle and determined that the engine block was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The contact related to the failure to the Customer Satisfaction Program: 21N12; however, the vehicle was not included. The failure mileage was approximately 115,000.
Mfg Campaign: 11665114
Recall Date: Jun 5, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 45 MPH, the message "Engine Overheating" was displayed on the instrument panel. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that there was internal coolant intrusion into the cylinders, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 86,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 45 MPH, the message "Engine Overheating" was displayed on the instrument panel. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that there was internal coolant intrusion into the cylinders, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 86,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 45 MPH, the message "Engine Overheating" was displayed on the instrument panel. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that there was internal coolant intrusion into the cylinders, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 86,000.
Mfg Campaign: 11663712
Recall Date: May 29, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine overheated and the check engine warning light illuminated. In addition, the contact noticed white smoke coming from the exhaust, and the engine was running abnormally rough. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #1, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 115,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine overheated and the check engine warning light illuminated. In addition, the contact noticed white smoke coming from the exhaust, and the engine was running abnormally rough. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #1, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 115,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine overheated and the check engine warning light illuminated. In addition, the contact noticed white smoke coming from the exhaust, and the engine was running abnormally rough. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #1, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 115,000.
Mfg Campaign: 11663343
Recall Date: May 28, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine overheated and the check engine warning light illuminated. In addition, the contact noticed white smoke coming from the exhaust, and the engine was running abnormally rough. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #1, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 115,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine overheated and the check engine warning light illuminated. In addition, the contact noticed white smoke coming from the exhaust, and the engine was running abnormally rough. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #1, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 115,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine overheated and the check engine warning light illuminated. In addition, the contact noticed white smoke coming from the exhaust, and the engine was running abnormally rough. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #1, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 115,000.
Mfg Campaign: 11663343
Recall Date: May 28, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
A frozen rear-view camera display image while in reverse
Corrective Action:
A frozen rear-view camera display image while in reverse
Additional Notes:
A frozen rear-view camera display image while in reverse
Mfg Campaign: 11663563
Recall Date: May 28, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My vehicle has had the check engine light come on intermittently. I took a look under the hood to see if I could spot any issues. The only issue seen was the coolant level was low. After refilling the coolant and a short time driving, perhaps 50-60 miles, the light went out. Then the light came back on a couple days later. Without making any changes the light went out a couple days later. It has done this several times and I thought it may be a faulty sensor or something. I have recently taken it to the dealership for a tune-up, emissions test, multipoint inspection and a transmission flush. I informed the service person that the check engine light will come on and go out and the only thing I have done to the vehicle was add coolant. He suggested the complimentary diagnostic to further identify the issue. During the diagnostic process the auto tech discovered that the coolant has been leaking into the number 2 cylinder. This is the reason for both the fluid loss and the check engine light. From my understanding this is a known issue with my vehicles engine type and has been for some time now. The only fix is to replace the engine. My overall issue is that the safety light (CEL) will say that there is an issue and then it goes away signifying the issue is resolved. The potential hazards of this could possibly lead to an individual unknowingly putting themselves and others at risk with an engine that is prepped for failure. An engine that could overheat, catch fire, throw a rod, or simply lose power in a very dangerous location. For example the freeway, a bridge with heavy traffic, or on train tracks…etc. I believe the risk of failure and potential to lose a life should be considered heavily against the cost of a recall. I don’t believe during the buying process it has ever been disclosed that this specific engine is prone to this problem. I know I would not have made my purchase knowing the engine would need to be replaced within the first 10 years of ownership.
Corrective Action:
My vehicle has had the check engine light come on intermittently. I took a look under the hood to see if I could spot any issues. The only issue seen was the coolant level was low. After refilling the coolant and a short time driving, perhaps 50-60 miles, the light went out. Then the light came back on a couple days later. Without making any changes the light went out a couple days later. It has done this several times and I thought it may be a faulty sensor or something. I have recently taken it to the dealership for a tune-up, emissions test, multipoint inspection and a transmission flush. I informed the service person that the check engine light will come on and go out and the only thing I have done to the vehicle was add coolant. He suggested the complimentary diagnostic to further identify the issue. During the diagnostic process the auto tech discovered that the coolant has been leaking into the number 2 cylinder. This is the reason for both the fluid loss and the check engine light. From my understanding this is a known issue with my vehicles engine type and has been for some time now. The only fix is to replace the engine. My overall issue is that the safety light (CEL) will say that there is an issue and then it goes away signifying the issue is resolved. The potential hazards of this could possibly lead to an individual unknowingly putting themselves and others at risk with an engine that is prepped for failure. An engine that could overheat, catch fire, throw a rod, or simply lose power in a very dangerous location. For example the freeway, a bridge with heavy traffic, or on train tracks…etc. I believe the risk of failure and potential to lose a life should be considered heavily against the cost of a recall. I don’t believe during the buying process it has ever been disclosed that this specific engine is prone to this problem. I know I would not have made my purchase knowing the engine would need to be replaced within the first 10 years of ownership.
Additional Notes:
My vehicle has had the check engine light come on intermittently. I took a look under the hood to see if I could spot any issues. The only issue seen was the coolant level was low. After refilling the coolant and a short time driving, perhaps 50-60 miles, the light went out. Then the light came back on a couple days later. Without making any changes the light went out a couple days later. It has done this several times and I thought it may be a faulty sensor or something. I have recently taken it to the dealership for a tune-up, emissions test, multipoint inspection and a transmission flush. I informed the service person that the check engine light will come on and go out and the only thing I have done to the vehicle was add coolant. He suggested the complimentary diagnostic to further identify the issue. During the diagnostic process the auto tech discovered that the coolant has been leaking into the number 2 cylinder. This is the reason for both the fluid loss and the check engine light. From my understanding this is a known issue with my vehicles engine type and has been for some time now. The only fix is to replace the engine. My overall issue is that the safety light (CEL) will say that there is an issue and then it goes away signifying the issue is resolved. The potential hazards of this could possibly lead to an individual unknowingly putting themselves and others at risk with an engine that is prepped for failure. An engine that could overheat, catch fire, throw a rod, or simply lose power in a very dangerous location. For example the freeway, a bridge with heavy traffic, or on train tracks…etc. I believe the risk of failure and potential to lose a life should be considered heavily against the cost of a recall. I don’t believe during the buying process it has ever been disclosed that this specific engine is prone to this problem. I know I would not have made my purchase knowing the engine would need to be replaced within the first 10 years of ownership.
Mfg Campaign: 11663178
Recall Date: May 27, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
At 68,000 miles, the transmission began experiencing symptoms of a failed transmission. I took it to the dealer and they confirmed that there was a CONCERN HARSH SHIFT ON 3RD GEAR AND DIAGNOSE DIRECT DRUM CAUSING CUST CONCERN AND SHUDDER CONCERN TORQUE CONVERTER. This diagnosis caused the vehicle to hard shift everytime i would take off and often time cause a kick on the transmission. Because of this, the rear main seal of the engine also gave out prematurely. While driving on the freeway, the engine began leaking oil suddenly from the rear main seal causing the entire bottom of the engine to get soaked with oil. This also caused the oil to fall in to the brake pads and rotors. While driving on the freeway, i lost braking power and could not stop safely. I had to pull to the shoulder and attempt to stop the vehicle. Fortunatelly, there were no cars on the soulder and was able to stop the vehicle. This is where i discovered the vehicle full of oil in the bottom of the vehicle along with the brake pads and rotors. The vehicle was towed to the house about 130 miles. Once discovered, it was taken to Sunrise Ford where they discovered all of the issues. The service tech told me that it is a common problem for those transmissions to fail prematurely and cause other problems. This is a safety issue because after 7 years of the vehicle being on the road with under 100k miles, it is posing a safety hazard not only for the customers but also the public. Please investigate the transmission issue that is leading to other safety issues. This is the 6F35 transmission that is installed on these vehicles. These transmissions are famous for failing prematurely. This was one of those cases. No check engine light comes on to indicate that there is trouble with the transmission. This problem is putting others and oneself at risk because it lead to other failed components. The problem first appeared at 55k miles and around january 2023.
Corrective Action:
At 68,000 miles, the transmission began experiencing symptoms of a failed transmission. I took it to the dealer and they confirmed that there was a CONCERN HARSH SHIFT ON 3RD GEAR AND DIAGNOSE DIRECT DRUM CAUSING CUST CONCERN AND SHUDDER CONCERN TORQUE CONVERTER. This diagnosis caused the vehicle to hard shift everytime i would take off and often time cause a kick on the transmission. Because of this, the rear main seal of the engine also gave out prematurely. While driving on the freeway, the engine began leaking oil suddenly from the rear main seal causing the entire bottom of the engine to get soaked with oil. This also caused the oil to fall in to the brake pads and rotors. While driving on the freeway, i lost braking power and could not stop safely. I had to pull to the shoulder and attempt to stop the vehicle. Fortunatelly, there were no cars on the soulder and was able to stop the vehicle. This is where i discovered the vehicle full of oil in the bottom of the vehicle along with the brake pads and rotors. The vehicle was towed to the house about 130 miles. Once discovered, it was taken to Sunrise Ford where they discovered all of the issues. The service tech told me that it is a common problem for those transmissions to fail prematurely and cause other problems. This is a safety issue because after 7 years of the vehicle being on the road with under 100k miles, it is posing a safety hazard not only for the customers but also the public. Please investigate the transmission issue that is leading to other safety issues. This is the 6F35 transmission that is installed on these vehicles. These transmissions are famous for failing prematurely. This was one of those cases. No check engine light comes on to indicate that there is trouble with the transmission. This problem is putting others and oneself at risk because it lead to other failed components. The problem first appeared at 55k miles and around january 2023.
Additional Notes:
At 68,000 miles, the transmission began experiencing symptoms of a failed transmission. I took it to the dealer and they confirmed that there was a CONCERN HARSH SHIFT ON 3RD GEAR AND DIAGNOSE DIRECT DRUM CAUSING CUST CONCERN AND SHUDDER CONCERN TORQUE CONVERTER. This diagnosis caused the vehicle to hard shift everytime i would take off and often time cause a kick on the transmission. Because of this, the rear main seal of the engine also gave out prematurely. While driving on the freeway, the engine began leaking oil suddenly from the rear main seal causing the entire bottom of the engine to get soaked with oil. This also caused the oil to fall in to the brake pads and rotors. While driving on the freeway, i lost braking power and could not stop safely. I had to pull to the shoulder and attempt to stop the vehicle. Fortunatelly, there were no cars on the soulder and was able to stop the vehicle. This is where i discovered the vehicle full of oil in the bottom of the vehicle along with the brake pads and rotors. The vehicle was towed to the house about 130 miles. Once discovered, it was taken to Sunrise Ford where they discovered all of the issues. The service tech told me that it is a common problem for those transmissions to fail prematurely and cause other problems. This is a safety issue because after 7 years of the vehicle being on the road with under 100k miles, it is posing a safety hazard not only for the customers but also the public. Please investigate the transmission issue that is leading to other safety issues. This is the 6F35 transmission that is installed on these vehicles. These transmissions are famous for failing prematurely. This was one of those cases. No check engine light comes on to indicate that there is trouble with the transmission. This problem is putting others and oneself at risk because it lead to other failed components. The problem first appeared at 55k miles and around january 2023.
Mfg Campaign: 11662745
Recall Date: May 23, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the message “Low Engine Oil Pressure” was displayed. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinders. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the vehicle was not covered. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 54,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the message “Low Engine Oil Pressure” was displayed. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinders. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the vehicle was not covered. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 54,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the message “Low Engine Oil Pressure” was displayed. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinders. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the vehicle was not covered. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 54,000.
Mfg Campaign: 11662412
Recall Date: May 21, 2025
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
Accident caused by brakes slipping and failing to stop even when pushed all the way down to the floor. Air bags failed to deploy. Resulting in a total loss estimate after accident.
Corrective Action:
Accident caused by brakes slipping and failing to stop even when pushed all the way down to the floor. Air bags failed to deploy. Resulting in a total loss estimate after accident.
Additional Notes:
Accident caused by brakes slipping and failing to stop even when pushed all the way down to the floor. Air bags failed to deploy. Resulting in a total loss estimate after accident.
Mfg Campaign: 11660152
Recall Date: May 10, 2025
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury