Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Consumer Complaints
494 ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While waiting at a red traffic light in drive and on a slight incline, engine shut off by itself and car started rolling backward with my foot on the brake pedal. The pedal felt harder than normal to push but didn't stop the car. A car stopped behind me was put at risk of impact with the rear of my vehicle. I could see I was getting closer and closer to hitting the other car. As this was happening, i pushed the start button and managed to restart the engine and put it in drive to pull away just before impact. Problem hasn't been reproduced by anyone. Vehicle or components haven't been inspected by anyone. No warning light lamps or other symptoms of the problem prior or during remaining drive home. I don't know if this is related but the car does have a random no start symptom due to a battery discharge condition while parked overnight. This happens very rarely and is not reproducible when the battery is charged. Ford has a TSB ref.17-2192 on this failure that is applicable to my VIN but they will not cover it since my car is out of warranty (Time and 73K miles). The dealer further stated that there is no guarantee that this re-programming of the PCM will fix the problem. The Ford dealer gave me an estimate of $214 for the re-programming of the PCM and it does not include a new battery if it needs it. I have an appointment to get it done on 11/22/24 but I'm reluctant to pay for something that may not fix the parasitic PCM draw on the battery. Any advice would be appreciated. Thank you.
Corrective Action:
While waiting at a red traffic light in drive and on a slight incline, engine shut off by itself and car started rolling backward with my foot on the brake pedal. The pedal felt harder than normal to push but didn't stop the car. A car stopped behind me was put at risk of impact with the rear of my vehicle. I could see I was getting closer and closer to hitting the other car. As this was happening, i pushed the start button and managed to restart the engine and put it in drive to pull away just before impact. Problem hasn't been reproduced by anyone. Vehicle or components haven't been inspected by anyone. No warning light lamps or other symptoms of the problem prior or during remaining drive home. I don't know if this is related but the car does have a random no start symptom due to a battery discharge condition while parked overnight. This happens very rarely and is not reproducible when the battery is charged. Ford has a TSB ref.17-2192 on this failure that is applicable to my VIN but they will not cover it since my car is out of warranty (Time and 73K miles). The dealer further stated that there is no guarantee that this re-programming of the PCM will fix the problem. The Ford dealer gave me an estimate of $214 for the re-programming of the PCM and it does not include a new battery if it needs it. I have an appointment to get it done on 11/22/24 but I'm reluctant to pay for something that may not fix the parasitic PCM draw on the battery. Any advice would be appreciated. Thank you.
Additional Notes:
While waiting at a red traffic light in drive and on a slight incline, engine shut off by itself and car started rolling backward with my foot on the brake pedal. The pedal felt harder than normal to push but didn't stop the car. A car stopped behind me was put at risk of impact with the rear of my vehicle. I could see I was getting closer and closer to hitting the other car. As this was happening, i pushed the start button and managed to restart the engine and put it in drive to pull away just before impact. Problem hasn't been reproduced by anyone. Vehicle or components haven't been inspected by anyone. No warning light lamps or other symptoms of the problem prior or during remaining drive home. I don't know if this is related but the car does have a random no start symptom due to a battery discharge condition while parked overnight. This happens very rarely and is not reproducible when the battery is charged. Ford has a TSB ref.17-2192 on this failure that is applicable to my VIN but they will not cover it since my car is out of warranty (Time and 73K miles). The dealer further stated that there is no guarantee that this re-programming of the PCM will fix the problem. The Ford dealer gave me an estimate of $214 for the re-programming of the PCM and it does not include a new battery if it needs it. I have an appointment to get it done on 11/22/24 but I'm reluctant to pay for something that may not fix the parasitic PCM draw on the battery. Any advice would be appreciated. Thank you.
Mfg Campaign: 11626401
Recall Date: Nov 20, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission issues, I had my transmission replaced right out of warranty so Ford assisted 4 grand to assist the repair because the dealership took a mmtj to get my car in, i didn't know it was going to go over the trade in program replacements in miles. The car shifts weird, in drive the vehicle acts as if it was put in neutral randomly and it jerks you hard into gear throwing you and passengers into the back of the seat a,pay got hit two times it also when you start the car, put it in drive it throws it's self back into park then you put it back into drive or reverse and it grooms and goes as if I'm accelerating which i got hit once backing out of a sppt because of this i hagea friend who has the same issues why is theee not a recall on their ford fusions or them getting sued????
Corrective Action:
Transmission issues, I had my transmission replaced right out of warranty so Ford assisted 4 grand to assist the repair because the dealership took a mmtj to get my car in, i didn't know it was going to go over the trade in program replacements in miles. The car shifts weird, in drive the vehicle acts as if it was put in neutral randomly and it jerks you hard into gear throwing you and passengers into the back of the seat a,pay got hit two times it also when you start the car, put it in drive it throws it's self back into park then you put it back into drive or reverse and it grooms and goes as if I'm accelerating which i got hit once backing out of a sppt because of this i hagea friend who has the same issues why is theee not a recall on their ford fusions or them getting sued????
Additional Notes:
Transmission issues, I had my transmission replaced right out of warranty so Ford assisted 4 grand to assist the repair because the dealership took a mmtj to get my car in, i didn't know it was going to go over the trade in program replacements in miles. The car shifts weird, in drive the vehicle acts as if it was put in neutral randomly and it jerks you hard into gear throwing you and passengers into the back of the seat a,pay got hit two times it also when you start the car, put it in drive it throws it's self back into park then you put it back into drive or reverse and it grooms and goes as if I'm accelerating which i got hit once backing out of a sppt because of this i hagea friend who has the same issues why is theee not a recall on their ford fusions or them getting sued????
Mfg Campaign: 11625722
Recall Date: Nov 16, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving 40 MPH, the vehicle started shuddering significantly and the engine overheated. The check engine warning light was illuminated. The contact continued driving at 20 MPH. The vehicle was driven to the residence. The vehicle was then taken to the dealer, where it was diagnosed and determined that there was a coolant intrusion in the engine. The dealer determined that the engine needed to be replaced and related the failure to Ford Campaign Number: 21N12 and TSB Number: 22-2134. The vehicle was not repaired. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was approximately 110,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving 40 MPH, the vehicle started shuddering significantly and the engine overheated. The check engine warning light was illuminated. The contact continued driving at 20 MPH. The vehicle was driven to the residence. The vehicle was then taken to the dealer, where it was diagnosed and determined that there was a coolant intrusion in the engine. The dealer determined that the engine needed to be replaced and related the failure to Ford Campaign Number: 21N12 and TSB Number: 22-2134. The vehicle was not repaired. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was approximately 110,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving 40 MPH, the vehicle started shuddering significantly and the engine overheated. The check engine warning light was illuminated. The contact continued driving at 20 MPH. The vehicle was driven to the residence. The vehicle was then taken to the dealer, where it was diagnosed and determined that there was a coolant intrusion in the engine. The dealer determined that the engine needed to be replaced and related the failure to Ford Campaign Number: 21N12 and TSB Number: 22-2134. The vehicle was not repaired. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was approximately 110,000.
Mfg Campaign: 11623938
Recall Date: Nov 7, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On [XXX], My car began attempting to overheat. This caused me to stop, and park the car until it cooled down, multiple times. (Unsafe) All of my fluids have been filled and checked occasionally prior to this. After multiple roadside trips, I presented my car to AutoNation FORD which is located on Philips Highway in Jacksonville, Florida. An inspection was performed on my vehicle over the weekend which proved my car in fact has a coolant intrusion which is the Latest Recall for the Ford Model. The dealership informed me that my car does not qualify under the recall due to the mileage of the vehicle which is currently 130k. This seems so unfair because I did not do anything wrong that led to this. I am unable to drive my car a mile or 2 without it trying to overheat. This is a risk and I do not feel safe operating this vehicle. It was also very displeasing hearing that operating the unsafe vehicle is my only other alternative besides coming out of pocket with 14k. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], My car began attempting to overheat. This caused me to stop, and park the car until it cooled down, multiple times. (Unsafe) All of my fluids have been filled and checked occasionally prior to this. After multiple roadside trips, I presented my car to AutoNation FORD which is located on Philips Highway in Jacksonville, Florida. An inspection was performed on my vehicle over the weekend which proved my car in fact has a coolant intrusion which is the Latest Recall for the Ford Model. The dealership informed me that my car does not qualify under the recall due to the mileage of the vehicle which is currently 130k. This seems so unfair because I did not do anything wrong that led to this. I am unable to drive my car a mile or 2 without it trying to overheat. This is a risk and I do not feel safe operating this vehicle. It was also very displeasing hearing that operating the unsafe vehicle is my only other alternative besides coming out of pocket with 14k. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], My car began attempting to overheat. This caused me to stop, and park the car until it cooled down, multiple times. (Unsafe) All of my fluids have been filled and checked occasionally prior to this. After multiple roadside trips, I presented my car to AutoNation FORD which is located on Philips Highway in Jacksonville, Florida. An inspection was performed on my vehicle over the weekend which proved my car in fact has a coolant intrusion which is the Latest Recall for the Ford Model. The dealership informed me that my car does not qualify under the recall due to the mileage of the vehicle which is currently 130k. This seems so unfair because I did not do anything wrong that led to this. I am unable to drive my car a mile or 2 without it trying to overheat. This is a risk and I do not feel safe operating this vehicle. It was also very displeasing hearing that operating the unsafe vehicle is my only other alternative besides coming out of pocket with 14k. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11623567
Recall Date: Nov 5, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle experienced rough idling. The check engine warning light was illuminated. The vehicle was taken to the dealer, where the spark plugs were replaced, but the failure persisted. The vehicle was taken back to the dealer, and the contact was informed that the fuel injector in cylinder #3 needed to be replaced. The vehicle was then taken to Terrebonne Ford (339 St Charles St, Houma, LA 70360), where it was determined that there was coolant intrusion into the cylinder block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle experienced rough idling. The check engine warning light was illuminated. The vehicle was taken to the dealer, where the spark plugs were replaced, but the failure persisted. The vehicle was taken back to the dealer, and the contact was informed that the fuel injector in cylinder #3 needed to be replaced. The vehicle was then taken to Terrebonne Ford (339 St Charles St, Houma, LA 70360), where it was determined that there was coolant intrusion into the cylinder block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle experienced rough idling. The check engine warning light was illuminated. The vehicle was taken to the dealer, where the spark plugs were replaced, but the failure persisted. The vehicle was taken back to the dealer, and the contact was informed that the fuel injector in cylinder #3 needed to be replaced. The vehicle was then taken to Terrebonne Ford (339 St Charles St, Houma, LA 70360), where it was determined that there was coolant intrusion into the cylinder block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Mfg Campaign: 11623683
Recall Date: Nov 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Fusion. While the contact's daughter was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the check engine warning light and several other unknown warning lights were illuminated. The vehicle was taken to several independent mechanics; however, the vehicle was not diagnosed. The vehicle was not repaired. The vehicle was towed to the dealer where it was diagnosed with a coolant leak in the engine and engine failure. The contact was informed that the engine and the cylinders needed to be replaced. The vehicle was repaired. The contact was informed of an Extended Warranty Program; however, the contact was informed that the mileage had been exceeded by 9,000 miles. The contact was informed that the repair was not covered under the extended warranty. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 93,451.
Corrective Action:
The contact owns a 2018 Ford Fusion. While the contact's daughter was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the check engine warning light and several other unknown warning lights were illuminated. The vehicle was taken to several independent mechanics; however, the vehicle was not diagnosed. The vehicle was not repaired. The vehicle was towed to the dealer where it was diagnosed with a coolant leak in the engine and engine failure. The contact was informed that the engine and the cylinders needed to be replaced. The vehicle was repaired. The contact was informed of an Extended Warranty Program; however, the contact was informed that the mileage had been exceeded by 9,000 miles. The contact was informed that the repair was not covered under the extended warranty. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 93,451.
Additional Notes:
The contact owns a 2018 Ford Fusion. While the contact's daughter was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the check engine warning light and several other unknown warning lights were illuminated. The vehicle was taken to several independent mechanics; however, the vehicle was not diagnosed. The vehicle was not repaired. The vehicle was towed to the dealer where it was diagnosed with a coolant leak in the engine and engine failure. The contact was informed that the engine and the cylinders needed to be replaced. The vehicle was repaired. The contact was informed of an Extended Warranty Program; however, the contact was informed that the mileage had been exceeded by 9,000 miles. The contact was informed that the repair was not covered under the extended warranty. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 93,451.
Mfg Campaign: 11623063
Recall Date: Nov 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle was driving rough. In addition, the contact noticed that the engine was consuming an excessive amount of coolant. The failure progressed, and the engine started overheating. The vehicle was towed to the dealer where it was diagnosed with a cracked engine and coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and provided no assistance. The contact referenced Technical Service Bulletin: 22-2134; however, the contact was informed that the repair was not covered under the program. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 27,800.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle was driving rough. In addition, the contact noticed that the engine was consuming an excessive amount of coolant. The failure progressed, and the engine started overheating. The vehicle was towed to the dealer where it was diagnosed with a cracked engine and coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and provided no assistance. The contact referenced Technical Service Bulletin: 22-2134; however, the contact was informed that the repair was not covered under the program. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 27,800.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle was driving rough. In addition, the contact noticed that the engine was consuming an excessive amount of coolant. The failure progressed, and the engine started overheating. The vehicle was towed to the dealer where it was diagnosed with a cracked engine and coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and provided no assistance. The contact referenced Technical Service Bulletin: 22-2134; however, the contact was informed that the repair was not covered under the program. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 27,800.
Mfg Campaign: 11622974
Recall Date: Oct 31, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle started jerking violently out of nowhere while being driven only 35 MPH. It immediately became unsafe and unable to be driven without any warning whatsoever. No lights on the dash or anything leading up to this issue. After being diagnosed we were told the transmission needs to be completely replaced. Also after doing some research we have discovered that this is a well known issue with this vehicle that has not been addressed with this year model, but was with previous model years.
Corrective Action:
The vehicle started jerking violently out of nowhere while being driven only 35 MPH. It immediately became unsafe and unable to be driven without any warning whatsoever. No lights on the dash or anything leading up to this issue. After being diagnosed we were told the transmission needs to be completely replaced. Also after doing some research we have discovered that this is a well known issue with this vehicle that has not been addressed with this year model, but was with previous model years.
Additional Notes:
The vehicle started jerking violently out of nowhere while being driven only 35 MPH. It immediately became unsafe and unable to be driven without any warning whatsoever. No lights on the dash or anything leading up to this issue. After being diagnosed we were told the transmission needs to be completely replaced. Also after doing some research we have discovered that this is a well known issue with this vehicle that has not been addressed with this year model, but was with previous model years.
Mfg Campaign: 11622625
Recall Date: Oct 29, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving 45 MPH, the message "Coolant Temperature Overtemperature" was displayed, causing the vehicle to decelerate. The contact stated that another message advising that the engine power was reduced, and to pull to the side of the road was displayed. The contact pulled to the side of the road and checked the coolant level. The contact noticed that the coolant was overheating and leaking. The contact added coolant to the vehicle. The contact stated that the failure recurred intermittently. Additionally, the contact stated that the engine was misfiring on cold starts. A message advising to service the engine soon was displayed. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine, and the dealer determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12 due to the mileage. The failure mileage was approximately 120,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving 45 MPH, the message "Coolant Temperature Overtemperature" was displayed, causing the vehicle to decelerate. The contact stated that another message advising that the engine power was reduced, and to pull to the side of the road was displayed. The contact pulled to the side of the road and checked the coolant level. The contact noticed that the coolant was overheating and leaking. The contact added coolant to the vehicle. The contact stated that the failure recurred intermittently. Additionally, the contact stated that the engine was misfiring on cold starts. A message advising to service the engine soon was displayed. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine, and the dealer determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12 due to the mileage. The failure mileage was approximately 120,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving 45 MPH, the message "Coolant Temperature Overtemperature" was displayed, causing the vehicle to decelerate. The contact stated that another message advising that the engine power was reduced, and to pull to the side of the road was displayed. The contact pulled to the side of the road and checked the coolant level. The contact noticed that the coolant was overheating and leaking. The contact added coolant to the vehicle. The contact stated that the failure recurred intermittently. Additionally, the contact stated that the engine was misfiring on cold starts. A message advising to service the engine soon was displayed. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine, and the dealer determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12 due to the mileage. The failure mileage was approximately 120,000.
Mfg Campaign: 11622250
Recall Date: Oct 28, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 30 MPH, the "Engine Overheated Idle Engine" message was displayed on the instrumental panel. The check engine warning light was illuminated. The vehicle was taken to a dealer to be diagnosed and it was determined that the engine needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 102,405.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 30 MPH, the "Engine Overheated Idle Engine" message was displayed on the instrumental panel. The check engine warning light was illuminated. The vehicle was taken to a dealer to be diagnosed and it was determined that the engine needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 102,405.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 30 MPH, the "Engine Overheated Idle Engine" message was displayed on the instrumental panel. The check engine warning light was illuminated. The vehicle was taken to a dealer to be diagnosed and it was determined that the engine needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 102,405.
Mfg Campaign: 11621984
Recall Date: Oct 25, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that after her son had placed the vehicle into reverse(R), the vehicle failed to respond when shifted into drive(D). The contact stated that the WRENCH (Transmission) warning symbol appeared on the instrument panel. The vehicle was towed to the dealer where a diagnostic test was performed. The contact was informed that the shifter cable bushing and the shifter cable bushing cap needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NTHSA Hotline to report the failure. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that after her son had placed the vehicle into reverse(R), the vehicle failed to respond when shifted into drive(D). The contact stated that the WRENCH (Transmission) warning symbol appeared on the instrument panel. The vehicle was towed to the dealer where a diagnostic test was performed. The contact was informed that the shifter cable bushing and the shifter cable bushing cap needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NTHSA Hotline to report the failure. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that after her son had placed the vehicle into reverse(R), the vehicle failed to respond when shifted into drive(D). The contact stated that the WRENCH (Transmission) warning symbol appeared on the instrument panel. The vehicle was towed to the dealer where a diagnostic test was performed. The contact was informed that the shifter cable bushing and the shifter cable bushing cap needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NTHSA Hotline to report the failure. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 60,000.
Mfg Campaign: 11621530
Recall Date: Oct 23, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving at various speeds, the vehicle shuddered and white smoke came out of the exhaust pipe; there was an abnormal sound coming from the engine compartment. The "Engine Coolant Overtemperature" message was displayed on the instrument panel and the check engine warning light was illuminated. The failure occurred on several different occasions. The vehicle was taken to a dealer where it was diagnosed that there was a coolant leak intrusion into the cylinder and that the engine needed to be replaced. The dealer made the contact aware of Technical Service Bulletin Number: 19-2346. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that there was no recall associated with the failure; the manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 111,700.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving at various speeds, the vehicle shuddered and white smoke came out of the exhaust pipe; there was an abnormal sound coming from the engine compartment. The "Engine Coolant Overtemperature" message was displayed on the instrument panel and the check engine warning light was illuminated. The failure occurred on several different occasions. The vehicle was taken to a dealer where it was diagnosed that there was a coolant leak intrusion into the cylinder and that the engine needed to be replaced. The dealer made the contact aware of Technical Service Bulletin Number: 19-2346. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that there was no recall associated with the failure; the manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 111,700.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving at various speeds, the vehicle shuddered and white smoke came out of the exhaust pipe; there was an abnormal sound coming from the engine compartment. The "Engine Coolant Overtemperature" message was displayed on the instrument panel and the check engine warning light was illuminated. The failure occurred on several different occasions. The vehicle was taken to a dealer where it was diagnosed that there was a coolant leak intrusion into the cylinder and that the engine needed to be replaced. The dealer made the contact aware of Technical Service Bulletin Number: 19-2346. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that there was no recall associated with the failure; the manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 111,700.
Mfg Campaign: 11620141
Recall Date: Oct 16, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at 45 MPH, the brake pedal was depressed and hesitated to come to a stop. In addition, there was fuel leaking from the rear of the vehicle. The vehicle was inspected by an independent mechanic who confirmed that the brake fluid was leaking from the hose. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 23V162000 (SERVICE BRAKES, HYDRAULIC.)The manufacturer was not notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at 45 MPH, the brake pedal was depressed and hesitated to come to a stop. In addition, there was fuel leaking from the rear of the vehicle. The vehicle was inspected by an independent mechanic who confirmed that the brake fluid was leaking from the hose. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 23V162000 (SERVICE BRAKES, HYDRAULIC.)The manufacturer was not notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at 45 MPH, the brake pedal was depressed and hesitated to come to a stop. In addition, there was fuel leaking from the rear of the vehicle. The vehicle was inspected by an independent mechanic who confirmed that the brake fluid was leaking from the hose. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 23V162000 (SERVICE BRAKES, HYDRAULIC.)The manufacturer was not notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11620240
Recall Date: Oct 16, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving at 35 MPH, the check engine warning light illuminated. The vehicle was able to restart on the third attempt however the failure recurred. The vehicle was driven to the dealer where it was diagnosed that the engine and the cylinder heads needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was 13,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving at 35 MPH, the check engine warning light illuminated. The vehicle was able to restart on the third attempt however the failure recurred. The vehicle was driven to the dealer where it was diagnosed that the engine and the cylinder heads needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was 13,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving at 35 MPH, the check engine warning light illuminated. The vehicle was able to restart on the third attempt however the failure recurred. The vehicle was driven to the dealer where it was diagnosed that the engine and the cylinder heads needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was 13,000.
Mfg Campaign: 11619859
Recall Date: Oct 15, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was an engine misfire with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the spark plugs had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 122,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was an engine misfire with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the spark plugs had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 122,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was an engine misfire with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the spark plugs had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 122,000.
Mfg Campaign: 11619297
Recall Date: Oct 11, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving 50 MPH, the check engine warning light illuminated, and the vehicle started sputtering. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion in the engine. The vehicle was then taken to the dealer, where it was diagnosed with coolant intrusion in the engine. The dealer determined that the short block needed to be replaced. The dealer informed the contact that the failure was related to Ford Campaign Number: 21N12; however, the vehicle was not covered due to the mileage. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that a notice for Ford Campaign Number: 21N12 was previously sent; however, the contact had not received the notice. The failure mileage was approximately 120,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving 50 MPH, the check engine warning light illuminated, and the vehicle started sputtering. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion in the engine. The vehicle was then taken to the dealer, where it was diagnosed with coolant intrusion in the engine. The dealer determined that the short block needed to be replaced. The dealer informed the contact that the failure was related to Ford Campaign Number: 21N12; however, the vehicle was not covered due to the mileage. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that a notice for Ford Campaign Number: 21N12 was previously sent; however, the contact had not received the notice. The failure mileage was approximately 120,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving 50 MPH, the check engine warning light illuminated, and the vehicle started sputtering. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion in the engine. The vehicle was then taken to the dealer, where it was diagnosed with coolant intrusion in the engine. The dealer determined that the short block needed to be replaced. The dealer informed the contact that the failure was related to Ford Campaign Number: 21N12; however, the vehicle was not covered due to the mileage. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that a notice for Ford Campaign Number: 21N12 was previously sent; however, the contact had not received the notice. The failure mileage was approximately 120,000.
Mfg Campaign: 11618969
Recall Date: Oct 9, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while his wife was driving 60 MPH, the wrench symbol became displayed. The power train fault warning light was illuminated. The vehicle started to shake with the check engine warning light illuminated. The power steering was inoperable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 58,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while his wife was driving 60 MPH, the wrench symbol became displayed. The power train fault warning light was illuminated. The vehicle started to shake with the check engine warning light illuminated. The power steering was inoperable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 58,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while his wife was driving 60 MPH, the wrench symbol became displayed. The power train fault warning light was illuminated. The vehicle started to shake with the check engine warning light illuminated. The power steering was inoperable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 58,000.
Mfg Campaign: 11618514
Recall Date: Oct 7, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while his wife was driving 60 MPH, the wrench symbol became displayed. The power train fault warning light was illuminated. The vehicle started to shake with the check engine warning light illuminated. The power steering was inoperable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 58,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while his wife was driving 60 MPH, the wrench symbol became displayed. The power train fault warning light was illuminated. The vehicle started to shake with the check engine warning light illuminated. The power steering was inoperable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 58,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while his wife was driving 60 MPH, the wrench symbol became displayed. The power train fault warning light was illuminated. The vehicle started to shake with the check engine warning light illuminated. The power steering was inoperable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 58,000.
Mfg Campaign: 11618514
Recall Date: Oct 7, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while his wife was driving 60 MPH, the wrench symbol became displayed. The power train fault warning light was illuminated. The vehicle started to shake with the check engine warning light illuminated. The power steering was inoperable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 58,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while his wife was driving 60 MPH, the wrench symbol became displayed. The power train fault warning light was illuminated. The vehicle started to shake with the check engine warning light illuminated. The power steering was inoperable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 58,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while his wife was driving 60 MPH, the wrench symbol became displayed. The power train fault warning light was illuminated. The vehicle started to shake with the check engine warning light illuminated. The power steering was inoperable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 58,000.
Mfg Campaign: 11618514
Recall Date: Oct 7, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while attempting to start the vehicle, the vehicle took approximately three minutes to start. The vehicle started after several attempts. The contact stated while driving at approximately 35 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the vehicle needed a tune up and an oil change. The vehicle was repaired but the power train warning light illuminated. The manufacturer was notified of the failure. The failure mileage was approximately 96,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while attempting to start the vehicle, the vehicle took approximately three minutes to start. The vehicle started after several attempts. The contact stated while driving at approximately 35 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the vehicle needed a tune up and an oil change. The vehicle was repaired but the power train warning light illuminated. The manufacturer was notified of the failure. The failure mileage was approximately 96,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while attempting to start the vehicle, the vehicle took approximately three minutes to start. The vehicle started after several attempts. The contact stated while driving at approximately 35 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the vehicle needed a tune up and an oil change. The vehicle was repaired but the power train warning light illuminated. The manufacturer was notified of the failure. The failure mileage was approximately 96,000.
Mfg Campaign: 11617432
Recall Date: Oct 1, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury