Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Consumer Complaints
494 ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that the check engine warning light illuminated while starting the vehicle, with cloud of white exhaust smoke coming from the tailpipe intermittently. The vehicle was taken to an independent mechanic where it was diagnosed that there was coolant leaking into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not under recall for the failure. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 73,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that the check engine warning light illuminated while starting the vehicle, with cloud of white exhaust smoke coming from the tailpipe intermittently. The vehicle was taken to an independent mechanic where it was diagnosed that there was coolant leaking into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not under recall for the failure. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 73,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that the check engine warning light illuminated while starting the vehicle, with cloud of white exhaust smoke coming from the tailpipe intermittently. The vehicle was taken to an independent mechanic where it was diagnosed that there was coolant leaking into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not under recall for the failure. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 73,000.
Mfg Campaign: 11599225
Recall Date: Jul 5, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was an alarm for the coolant temperature being elevated. The contact pulled over and turned off the air conditioner and the vehicle. The engine cooled off while driving. The vehicle was taken to the local dealer, who informed the contact that coolant was leaking into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but there were no recalls for the failure. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 120,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was an alarm for the coolant temperature being elevated. The contact pulled over and turned off the air conditioner and the vehicle. The engine cooled off while driving. The vehicle was taken to the local dealer, who informed the contact that coolant was leaking into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but there were no recalls for the failure. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 120,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was an alarm for the coolant temperature being elevated. The contact pulled over and turned off the air conditioner and the vehicle. The engine cooled off while driving. The vehicle was taken to the local dealer, who informed the contact that coolant was leaking into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but there were no recalls for the failure. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 120,000.
Mfg Campaign: 11598567
Recall Date: Jul 3, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that the transmission was previously replaced two years after purchasing the vehicle brand new. Additionally, the contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle jerked and was significantly sluggish while the RPMs were significantly elevated. The contact stated that the failure recurred while driving at various speeds and depressing the accelerator pedal. The power train and check engine warning lights were illuminated. The contact stated that while shifting to reverse(R), a message indicating that the transmission was in reverse(R) was displayed, but the vehicle failed to respond. The contact stated that the failure had been recurring increasingly. The vehicle was taken to the local dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 79,225.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that the transmission was previously replaced two years after purchasing the vehicle brand new. Additionally, the contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle jerked and was significantly sluggish while the RPMs were significantly elevated. The contact stated that the failure recurred while driving at various speeds and depressing the accelerator pedal. The power train and check engine warning lights were illuminated. The contact stated that while shifting to reverse(R), a message indicating that the transmission was in reverse(R) was displayed, but the vehicle failed to respond. The contact stated that the failure had been recurring increasingly. The vehicle was taken to the local dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 79,225.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that the transmission was previously replaced two years after purchasing the vehicle brand new. Additionally, the contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle jerked and was significantly sluggish while the RPMs were significantly elevated. The contact stated that the failure recurred while driving at various speeds and depressing the accelerator pedal. The power train and check engine warning lights were illuminated. The contact stated that while shifting to reverse(R), a message indicating that the transmission was in reverse(R) was displayed, but the vehicle failed to respond. The contact stated that the failure had been recurring increasingly. The vehicle was taken to the local dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 79,225.
Mfg Campaign: 11598235
Recall Date: Jul 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that the transmission was previously replaced two years after purchasing the vehicle brand new. Additionally, the contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle jerked and was significantly sluggish while the RPMs were significantly elevated. The contact stated that the failure recurred while driving at various speeds and depressing the accelerator pedal. The power train and check engine warning lights were illuminated. The contact stated that while shifting to reverse(R), a message indicating that the transmission was in reverse(R) was displayed, but the vehicle failed to respond. The contact stated that the failure had been recurring increasingly. The vehicle was taken to the local dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 79,225.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that the transmission was previously replaced two years after purchasing the vehicle brand new. Additionally, the contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle jerked and was significantly sluggish while the RPMs were significantly elevated. The contact stated that the failure recurred while driving at various speeds and depressing the accelerator pedal. The power train and check engine warning lights were illuminated. The contact stated that while shifting to reverse(R), a message indicating that the transmission was in reverse(R) was displayed, but the vehicle failed to respond. The contact stated that the failure had been recurring increasingly. The vehicle was taken to the local dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 79,225.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that the transmission was previously replaced two years after purchasing the vehicle brand new. Additionally, the contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle jerked and was significantly sluggish while the RPMs were significantly elevated. The contact stated that the failure recurred while driving at various speeds and depressing the accelerator pedal. The power train and check engine warning lights were illuminated. The contact stated that while shifting to reverse(R), a message indicating that the transmission was in reverse(R) was displayed, but the vehicle failed to respond. The contact stated that the failure had been recurring increasingly. The vehicle was taken to the local dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 79,225.
Mfg Campaign: 11598235
Recall Date: Jul 2, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving at various speeds, the vehicle hesitated to shift between gear. The contact also stated that the vehicle automatically shifted into neutral and rolled backwards. The vehicle was towed to an independent mechanic who determined that the transmission shift cable bushing needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 164,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving at various speeds, the vehicle hesitated to shift between gear. The contact also stated that the vehicle automatically shifted into neutral and rolled backwards. The vehicle was towed to an independent mechanic who determined that the transmission shift cable bushing needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 164,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving at various speeds, the vehicle hesitated to shift between gear. The contact also stated that the vehicle automatically shifted into neutral and rolled backwards. The vehicle was towed to an independent mechanic who determined that the transmission shift cable bushing needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 164,000.
Mfg Campaign: 11595128
Recall Date: Jun 18, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was sputtering, and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with engine failure due to coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed the vehicle has experienced the failure listed in Customer Satisfaction Program: 19B37 and 21N12. However, the Customer Satisfaction Programs had expired. The failure mileage was approximately 84,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was sputtering, and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with engine failure due to coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed the vehicle has experienced the failure listed in Customer Satisfaction Program: 19B37 and 21N12. However, the Customer Satisfaction Programs had expired. The failure mileage was approximately 84,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was sputtering, and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with engine failure due to coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed the vehicle has experienced the failure listed in Customer Satisfaction Program: 19B37 and 21N12. However, the Customer Satisfaction Programs had expired. The failure mileage was approximately 84,000.
Mfg Campaign: 11595163
Recall Date: Jun 18, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:IGNITION:COIL:HIGH TENSION/SPARK PLUG WIRES
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while starting the vehicle, the vehicle stalled. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed as a failure with the spark plugs. The contact was informed that the spark plugs needed to be replaced. While the mechanic attempted to replace the spark plugs, the contact was informed that the spark plugs fuse had detached and the spark plugs needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 119,107.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while starting the vehicle, the vehicle stalled. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed as a failure with the spark plugs. The contact was informed that the spark plugs needed to be replaced. While the mechanic attempted to replace the spark plugs, the contact was informed that the spark plugs fuse had detached and the spark plugs needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 119,107.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while starting the vehicle, the vehicle stalled. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed as a failure with the spark plugs. The contact was informed that the spark plugs needed to be replaced. While the mechanic attempted to replace the spark plugs, the contact was informed that the spark plugs fuse had detached and the spark plugs needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 119,107.
Mfg Campaign: 11593900
Recall Date: Jun 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the low coolant warning light illuminated. The contact drove the vehicle to a safe location and the vehicle was towed to the dealer where it was diagnosed with engine failure due to a coolant leak. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not eligible to be covered under TSB: 22-2333. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 78,891.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the low coolant warning light illuminated. The contact drove the vehicle to a safe location and the vehicle was towed to the dealer where it was diagnosed with engine failure due to a coolant leak. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not eligible to be covered under TSB: 22-2333. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 78,891.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the low coolant warning light illuminated. The contact drove the vehicle to a safe location and the vehicle was towed to the dealer where it was diagnosed with engine failure due to a coolant leak. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not eligible to be covered under TSB: 22-2333. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 78,891.
Mfg Campaign: 11593992
Recall Date: Jun 12, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the low coolant warning light illuminated. The contact drove the vehicle to a safe location and the vehicle was towed to the dealer where it was diagnosed with engine failure due to a coolant leak. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not eligible to be covered under TSB: 22-2333. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 78,891.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the low coolant warning light illuminated. The contact drove the vehicle to a safe location and the vehicle was towed to the dealer where it was diagnosed with engine failure due to a coolant leak. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not eligible to be covered under TSB: 22-2333. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 78,891.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the low coolant warning light illuminated. The contact drove the vehicle to a safe location and the vehicle was towed to the dealer where it was diagnosed with engine failure due to a coolant leak. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not eligible to be covered under TSB: 22-2333. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 78,891.
Mfg Campaign: 11593992
Recall Date: Jun 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Losing coolant in the engine. No apparent leaks on ground or around engine. Rough running when first started but smoothed out after a few miles. Engine overheats if close watch isn't done on the coolant reservoir. I am worried the engine may catch fire if it gets too hot. Taken to mechanic who could not repair. Codes found P 3002 & P1299.
Corrective Action:
Losing coolant in the engine. No apparent leaks on ground or around engine. Rough running when first started but smoothed out after a few miles. Engine overheats if close watch isn't done on the coolant reservoir. I am worried the engine may catch fire if it gets too hot. Taken to mechanic who could not repair. Codes found P 3002 & P1299.
Additional Notes:
Losing coolant in the engine. No apparent leaks on ground or around engine. Rough running when first started but smoothed out after a few miles. Engine overheats if close watch isn't done on the coolant reservoir. I am worried the engine may catch fire if it gets too hot. Taken to mechanic who could not repair. Codes found P 3002 & P1299.
Mfg Campaign: 11591694
Recall Date: May 31, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2018 Ford Fusion 2.0L ecoboost engine coolant intrusion issue at around 76000 miles. Took to dealer today to check for needing constant coolant topoffs and rough idle and check engine light. Dealer diagnosed as coolant intrusion in cylinders and into the engine, asked for full engine replacement (long block) at $7200 + tax bill. I called Ford customer service, they said no recall or customer satisfaction program to get a discount on the repair bill. Very disappointed at Ford quality, a whole engine replacement needed at less than 80k miles on a well maintained car. Requesting NHTSA to force Ford to issue a recall and cover the repairs since its a wide spread issue.
Corrective Action:
2018 Ford Fusion 2.0L ecoboost engine coolant intrusion issue at around 76000 miles. Took to dealer today to check for needing constant coolant topoffs and rough idle and check engine light. Dealer diagnosed as coolant intrusion in cylinders and into the engine, asked for full engine replacement (long block) at $7200 + tax bill. I called Ford customer service, they said no recall or customer satisfaction program to get a discount on the repair bill. Very disappointed at Ford quality, a whole engine replacement needed at less than 80k miles on a well maintained car. Requesting NHTSA to force Ford to issue a recall and cover the repairs since its a wide spread issue.
Additional Notes:
2018 Ford Fusion 2.0L ecoboost engine coolant intrusion issue at around 76000 miles. Took to dealer today to check for needing constant coolant topoffs and rough idle and check engine light. Dealer diagnosed as coolant intrusion in cylinders and into the engine, asked for full engine replacement (long block) at $7200 + tax bill. I called Ford customer service, they said no recall or customer satisfaction program to get a discount on the repair bill. Very disappointed at Ford quality, a whole engine replacement needed at less than 80k miles on a well maintained car. Requesting NHTSA to force Ford to issue a recall and cover the repairs since its a wide spread issue.
Mfg Campaign: 11591817
Recall Date: May 31, 2024
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and was diagnosed with a failed EVAP purge system. The contact was informed that the EVAP purge system needed to be replaced. The vehicle was not repaired, and the failure reoccurred. The contact stated that the fuel tank made a vibrating sound before the vehicle stalled. Additionally, the contact stated that after refueling the vehicle, the vehicle failed to restart immediately. The contact stated that the vehicle restarted after several attempts. The dealer was contacted and made aware of the failure and a service appointment was scheduled. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 79,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and was diagnosed with a failed EVAP purge system. The contact was informed that the EVAP purge system needed to be replaced. The vehicle was not repaired, and the failure reoccurred. The contact stated that the fuel tank made a vibrating sound before the vehicle stalled. Additionally, the contact stated that after refueling the vehicle, the vehicle failed to restart immediately. The contact stated that the vehicle restarted after several attempts. The dealer was contacted and made aware of the failure and a service appointment was scheduled. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 79,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and was diagnosed with a failed EVAP purge system. The contact was informed that the EVAP purge system needed to be replaced. The vehicle was not repaired, and the failure reoccurred. The contact stated that the fuel tank made a vibrating sound before the vehicle stalled. Additionally, the contact stated that after refueling the vehicle, the vehicle failed to restart immediately. The contact stated that the vehicle restarted after several attempts. The dealer was contacted and made aware of the failure and a service appointment was scheduled. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 79,000.
Mfg Campaign: 11590156
Recall Date: May 22, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact's wife owns a 2018 Ford Fusion. The contact stated that upon starting the vehicle; there was heavy white smoke coming from the exhaust pipe. The contact then stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal with the coolant and check engine warning lights illuminated. The vehicle was initially taken to an independent mechanic where a diagnostic test showed that there was coolant intrusion into one of the cylinders. The dealer was notified of the failure and the contact was informed that the vehicle was not included in a recall. The manufacturer was also notified of the failure and the contact provided the same information. The manufacturer referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 90,000.
Corrective Action:
The contact's wife owns a 2018 Ford Fusion. The contact stated that upon starting the vehicle; there was heavy white smoke coming from the exhaust pipe. The contact then stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal with the coolant and check engine warning lights illuminated. The vehicle was initially taken to an independent mechanic where a diagnostic test showed that there was coolant intrusion into one of the cylinders. The dealer was notified of the failure and the contact was informed that the vehicle was not included in a recall. The manufacturer was also notified of the failure and the contact provided the same information. The manufacturer referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 90,000.
Additional Notes:
The contact's wife owns a 2018 Ford Fusion. The contact stated that upon starting the vehicle; there was heavy white smoke coming from the exhaust pipe. The contact then stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal with the coolant and check engine warning lights illuminated. The vehicle was initially taken to an independent mechanic where a diagnostic test showed that there was coolant intrusion into one of the cylinders. The dealer was notified of the failure and the contact was informed that the vehicle was not included in a recall. The manufacturer was also notified of the failure and the contact provided the same information. The manufacturer referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 90,000.
Mfg Campaign: 11589883
Recall Date: May 21, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that upon starting the vehicle, the vehicle briefly vibrated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined there was a misfire in cylinder #2, requiring the spark plug to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer, who determined that coolant intrusion had damaged the engine block, requiring the engine to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 102,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that upon starting the vehicle, the vehicle briefly vibrated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined there was a misfire in cylinder #2, requiring the spark plug to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer, who determined that coolant intrusion had damaged the engine block, requiring the engine to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 102,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that upon starting the vehicle, the vehicle briefly vibrated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined there was a misfire in cylinder #2, requiring the spark plug to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer, who determined that coolant intrusion had damaged the engine block, requiring the engine to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 102,000.
Mfg Campaign: 11589360
Recall Date: May 17, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while operating the vehicle, The check engine warning light illuminated off and on and the vehicle was driving rough. Upon inspection, the contact discovered that the engine coolant level was very low. The vehicle was taken to the local dealer who diagnosed a cylinder misfire caused by coolant intrusion in cylinder #2. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle did not qualify for the Extended Warranty coverage for the failure. The failure mileage was 50,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while operating the vehicle, The check engine warning light illuminated off and on and the vehicle was driving rough. Upon inspection, the contact discovered that the engine coolant level was very low. The vehicle was taken to the local dealer who diagnosed a cylinder misfire caused by coolant intrusion in cylinder #2. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle did not qualify for the Extended Warranty coverage for the failure. The failure mileage was 50,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while operating the vehicle, The check engine warning light illuminated off and on and the vehicle was driving rough. Upon inspection, the contact discovered that the engine coolant level was very low. The vehicle was taken to the local dealer who diagnosed a cylinder misfire caused by coolant intrusion in cylinder #2. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle did not qualify for the Extended Warranty coverage for the failure. The failure mileage was 50,000.
Mfg Campaign: 11589028
Recall Date: May 16, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Went to store and placed vehicle in park Whe returned vehicle would not shift into gear Shift fault warning on dash see owners manual Had to have vehicle towed to dealer for repairs Informed bushing had failed
Corrective Action:
Went to store and placed vehicle in park Whe returned vehicle would not shift into gear Shift fault warning on dash see owners manual Had to have vehicle towed to dealer for repairs Informed bushing had failed
Additional Notes:
Went to store and placed vehicle in park Whe returned vehicle would not shift into gear Shift fault warning on dash see owners manual Had to have vehicle towed to dealer for repairs Informed bushing had failed
Mfg Campaign: 11588829
Recall Date: May 15, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at approximately 55 MPH, the check engine warning light illuminated. The vehicle was taken to a local dealer who determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 130,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at approximately 55 MPH, the check engine warning light illuminated. The vehicle was taken to a local dealer who determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 130,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at approximately 55 MPH, the check engine warning light illuminated. The vehicle was taken to a local dealer who determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 130,000.
Mfg Campaign: 11588922
Recall Date: May 15, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The flex plate is cracked at 87,000 miles and causing the vehicle to make a loud rattling noise near the bottom of the engine toward the back of the transmission. While driving the vehicle it drags while accelerating on turns and gives a hard shift in gears from park. The vehicle was inspected by Aamco transmission and several Ford dealers where i was told that this seems to be a common issue with the ford fusions according to several ford dealers but the ford manufacturer is refusing to place a recall for this matter. There is no warning indicating the issue is near or has occurred until the flex plate has already caused damage.
Corrective Action:
The flex plate is cracked at 87,000 miles and causing the vehicle to make a loud rattling noise near the bottom of the engine toward the back of the transmission. While driving the vehicle it drags while accelerating on turns and gives a hard shift in gears from park. The vehicle was inspected by Aamco transmission and several Ford dealers where i was told that this seems to be a common issue with the ford fusions according to several ford dealers but the ford manufacturer is refusing to place a recall for this matter. There is no warning indicating the issue is near or has occurred until the flex plate has already caused damage.
Additional Notes:
The flex plate is cracked at 87,000 miles and causing the vehicle to make a loud rattling noise near the bottom of the engine toward the back of the transmission. While driving the vehicle it drags while accelerating on turns and gives a hard shift in gears from park. The vehicle was inspected by Aamco transmission and several Ford dealers where i was told that this seems to be a common issue with the ford fusions according to several ford dealers but the ford manufacturer is refusing to place a recall for this matter. There is no warning indicating the issue is near or has occurred until the flex plate has already caused damage.
Mfg Campaign: 11588808
Recall Date: May 14, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolent intrusion cylinder 2 103000 miles car is undrivable sucking coolant in to cylinder within 30 minutes to an hour. paid 23,000 for a car I cannot drive. 2018 ford fusion out of warranty now for will not help or replace since no recall was placed on this vehicle. Something needs to be done there are so many others and car isn't even 7 years old.
Corrective Action:
Coolent intrusion cylinder 2 103000 miles car is undrivable sucking coolant in to cylinder within 30 minutes to an hour. paid 23,000 for a car I cannot drive. 2018 ford fusion out of warranty now for will not help or replace since no recall was placed on this vehicle. Something needs to be done there are so many others and car isn't even 7 years old.
Additional Notes:
Coolent intrusion cylinder 2 103000 miles car is undrivable sucking coolant in to cylinder within 30 minutes to an hour. paid 23,000 for a car I cannot drive. 2018 ford fusion out of warranty now for will not help or replace since no recall was placed on this vehicle. Something needs to be done there are so many others and car isn't even 7 years old.
Mfg Campaign: 11588495
Recall Date: May 13, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while driving or while stopped at a traffic light, the vehicle stalled. The vehicle was sputtering while driving at various speeds. The check engine warning light was illuminated. The contact stated that after refueling, the vehicle failed to restart. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the canister purge valve. The vehicle was taken to the local dealer, where it was diagnosed that the canister purge valve was stuck. The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 113,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while driving or while stopped at a traffic light, the vehicle stalled. The vehicle was sputtering while driving at various speeds. The check engine warning light was illuminated. The contact stated that after refueling, the vehicle failed to restart. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the canister purge valve. The vehicle was taken to the local dealer, where it was diagnosed that the canister purge valve was stuck. The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 113,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while driving or while stopped at a traffic light, the vehicle stalled. The vehicle was sputtering while driving at various speeds. The check engine warning light was illuminated. The contact stated that after refueling, the vehicle failed to restart. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the canister purge valve. The vehicle was taken to the local dealer, where it was diagnosed that the canister purge valve was stuck. The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 113,000.
Mfg Campaign: 11587633
Recall Date: May 8, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury