Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019-2020 Fusion PHEV vehicles. The battery energy control module (BECM) may become damaged due to excessive voltage and current flow.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S33
Recall Date: Jun 23, 2023
Consumer Complaints
313 ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated that while driving at undisclosed speeds, the check engine warning light illuminated. The vehicle was taken to an independent mechanic but was not diagnosed. The contact stated that the failure recurred several times. The vehicle was not diagnosed or repaired. The contact stated that the failure recurred when the vehicle was started, and the vehicle jumped and then began to rock up and down. The vehicle was taken to the same independent mechanic where it was diagnosed with a spark plug, and ignition coil failure. The vehicle was repaired; however, the failure recurred and was taken to the same independent mechanic but was not diagnosed or repaired. The independent mechanic recommended that the vehicle be taken to the dealer for assistance. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine. The vehicle was not repaired. The contact discovered Technical Service Bulletin: 19-2208; however, the warranty had expired. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 101,000.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated that while driving at undisclosed speeds, the check engine warning light illuminated. The vehicle was taken to an independent mechanic but was not diagnosed. The contact stated that the failure recurred several times. The vehicle was not diagnosed or repaired. The contact stated that the failure recurred when the vehicle was started, and the vehicle jumped and then began to rock up and down. The vehicle was taken to the same independent mechanic where it was diagnosed with a spark plug, and ignition coil failure. The vehicle was repaired; however, the failure recurred and was taken to the same independent mechanic but was not diagnosed or repaired. The independent mechanic recommended that the vehicle be taken to the dealer for assistance. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine. The vehicle was not repaired. The contact discovered Technical Service Bulletin: 19-2208; however, the warranty had expired. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 101,000.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated that while driving at undisclosed speeds, the check engine warning light illuminated. The vehicle was taken to an independent mechanic but was not diagnosed. The contact stated that the failure recurred several times. The vehicle was not diagnosed or repaired. The contact stated that the failure recurred when the vehicle was started, and the vehicle jumped and then began to rock up and down. The vehicle was taken to the same independent mechanic where it was diagnosed with a spark plug, and ignition coil failure. The vehicle was repaired; however, the failure recurred and was taken to the same independent mechanic but was not diagnosed or repaired. The independent mechanic recommended that the vehicle be taken to the dealer for assistance. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine. The vehicle was not repaired. The contact discovered Technical Service Bulletin: 19-2208; however, the warranty had expired. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 101,000.
Mfg Campaign: 11581792
Recall Date: Apr 8, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated while driving 30-35 MPH, the vehicle was making an abnormal flapping noise. The check engine warning light was illuminated with the wrench symbol displayed. The driver was able to pull over to the side of the roadway. The vehicle was taken to the local dealer, where it was diagnosed and determined that the flex plate needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The contact stated that the failure was related to Customer Satisfaction Program: 22N12. The failure mileage was approximately 84,009.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated while driving 30-35 MPH, the vehicle was making an abnormal flapping noise. The check engine warning light was illuminated with the wrench symbol displayed. The driver was able to pull over to the side of the roadway. The vehicle was taken to the local dealer, where it was diagnosed and determined that the flex plate needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The contact stated that the failure was related to Customer Satisfaction Program: 22N12. The failure mileage was approximately 84,009.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated while driving 30-35 MPH, the vehicle was making an abnormal flapping noise. The check engine warning light was illuminated with the wrench symbol displayed. The driver was able to pull over to the side of the roadway. The vehicle was taken to the local dealer, where it was diagnosed and determined that the flex plate needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The contact stated that the failure was related to Customer Satisfaction Program: 22N12. The failure mileage was approximately 84,009.
Mfg Campaign: 11581287
Recall Date: Apr 5, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated while driving 30-35 MPH, the vehicle was making an abnormal flapping noise. The check engine warning light was illuminated with the wrench symbol displayed. The driver was able to pull over to the side of the roadway. The vehicle was taken to the local dealer, where it was diagnosed and determined that the flex plate needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The contact stated that the failure was related to Customer Satisfaction Program: 22N12. The failure mileage was approximately 84,009.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated while driving 30-35 MPH, the vehicle was making an abnormal flapping noise. The check engine warning light was illuminated with the wrench symbol displayed. The driver was able to pull over to the side of the roadway. The vehicle was taken to the local dealer, where it was diagnosed and determined that the flex plate needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The contact stated that the failure was related to Customer Satisfaction Program: 22N12. The failure mileage was approximately 84,009.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated while driving 30-35 MPH, the vehicle was making an abnormal flapping noise. The check engine warning light was illuminated with the wrench symbol displayed. The driver was able to pull over to the side of the roadway. The vehicle was taken to the local dealer, where it was diagnosed and determined that the flex plate needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The contact stated that the failure was related to Customer Satisfaction Program: 22N12. The failure mileage was approximately 84,009.
Mfg Campaign: 11581287
Recall Date: Apr 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated while starting the vehicle, there was a loud knocking noise coming form the engine. On another occasion, while driving at an undisclosed speed and coming to a complete stop at a traffic stop sign, the same loud knocking noise was present from the engine. The check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the flex plate needed to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer who diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 80,000
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated while starting the vehicle, there was a loud knocking noise coming form the engine. On another occasion, while driving at an undisclosed speed and coming to a complete stop at a traffic stop sign, the same loud knocking noise was present from the engine. The check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the flex plate needed to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer who diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 80,000
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated while starting the vehicle, there was a loud knocking noise coming form the engine. On another occasion, while driving at an undisclosed speed and coming to a complete stop at a traffic stop sign, the same loud knocking noise was present from the engine. The check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the flex plate needed to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer who diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 80,000
Mfg Campaign: 11581175
Recall Date: Apr 4, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated that while the vehicle was parked under direct sunlight, the control panel on both sides of the steering wheel melted and cracked. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and directed the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated that while the vehicle was parked under direct sunlight, the control panel on both sides of the steering wheel melted and cracked. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and directed the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated that while the vehicle was parked under direct sunlight, the control panel on both sides of the steering wheel melted and cracked. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and directed the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Mfg Campaign: 11580725
Recall Date: Apr 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine keeps cracking which leads to the coolant mixing with the oil. Eventually it causes the head gasket to blow.
Corrective Action:
The engine keeps cracking which leads to the coolant mixing with the oil. Eventually it causes the head gasket to blow.
Additional Notes:
The engine keeps cracking which leads to the coolant mixing with the oil. Eventually it causes the head gasket to blow.
Mfg Campaign: 11578822
Recall Date: Mar 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I am second owner. At just before 110,000 miles the motor expirenced shuddering, with misfires, from P0303. I was able to get it to a Ford Service Center. Diagnosis with a borescope reveled coolant into cylinders 2and 3. Almost 8,000 dollars later, a new motor. In my Opinion, the cost of the actual motor should be free, or at least less then 2,700. I do not think it's very fair for Ford to profit from their own defective design. Thanks.
Corrective Action:
I am second owner. At just before 110,000 miles the motor expirenced shuddering, with misfires, from P0303. I was able to get it to a Ford Service Center. Diagnosis with a borescope reveled coolant into cylinders 2and 3. Almost 8,000 dollars later, a new motor. In my Opinion, the cost of the actual motor should be free, or at least less then 2,700. I do not think it's very fair for Ford to profit from their own defective design. Thanks.
Additional Notes:
I am second owner. At just before 110,000 miles the motor expirenced shuddering, with misfires, from P0303. I was able to get it to a Ford Service Center. Diagnosis with a borescope reveled coolant into cylinders 2and 3. Almost 8,000 dollars later, a new motor. In my Opinion, the cost of the actual motor should be free, or at least less then 2,700. I do not think it's very fair for Ford to profit from their own defective design. Thanks.
Mfg Campaign: 11578402
Recall Date: Mar 20, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
I am second owner. At just before 110,000 miles the motor expirenced shuddering, with misfires, from P0303. I was able to get it to a Ford Service Center. Diagnosis with a borescope reveled coolant into cylinders 2and 3. Almost 8,000 dollars later, a new motor. In my Opinion, the cost of the actual motor should be free, or at least less then 2,700. I do not think it's very fair for Ford to profit from their own defective design. Thanks.
Corrective Action:
I am second owner. At just before 110,000 miles the motor expirenced shuddering, with misfires, from P0303. I was able to get it to a Ford Service Center. Diagnosis with a borescope reveled coolant into cylinders 2and 3. Almost 8,000 dollars later, a new motor. In my Opinion, the cost of the actual motor should be free, or at least less then 2,700. I do not think it's very fair for Ford to profit from their own defective design. Thanks.
Additional Notes:
I am second owner. At just before 110,000 miles the motor expirenced shuddering, with misfires, from P0303. I was able to get it to a Ford Service Center. Diagnosis with a borescope reveled coolant into cylinders 2and 3. Almost 8,000 dollars later, a new motor. In my Opinion, the cost of the actual motor should be free, or at least less then 2,700. I do not think it's very fair for Ford to profit from their own defective design. Thanks.
Mfg Campaign: 11578402
Recall Date: Mar 20, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion into cylinder number 2 is beginning occur on my 2.0l ecoboost engine. I know this because I am getting misfire codes for cylinder 2, losing coolant in the reservoir that I have to replenish, and seeing white smoke coming out of the exhaust. Ford acknowledged that this engine has a design flaw that allows for coolant to enter the cylinders over time and gave the solution of replacing the long block, as stated in Technical Service Bulletin 22-2229. With the 2.0 engine suffering from the same design flaw that the 1.5l ecoboost engine suffers from, Ford created a recall for the 1.5l engine to replace the long block, as stated in the Customer Satisfaction Program 21N12. Since this sets a precedent that this flaw needs to be recalled and replaced by a newly designed long block, it should mean that all engines that suffer from the same design flaw should be recalled and fixed. If not fixed, it is reported that over time, the coolant intrusion can cause engine failures and misfires and eventually can trigger a full-blown fire of the engine. With this information, it seems prudent that Ford extend the recall for coolant intrusion to include the 2.0l ecoboost engine and other engines that suffer from this design flaw.
Corrective Action:
Coolant intrusion into cylinder number 2 is beginning occur on my 2.0l ecoboost engine. I know this because I am getting misfire codes for cylinder 2, losing coolant in the reservoir that I have to replenish, and seeing white smoke coming out of the exhaust. Ford acknowledged that this engine has a design flaw that allows for coolant to enter the cylinders over time and gave the solution of replacing the long block, as stated in Technical Service Bulletin 22-2229. With the 2.0 engine suffering from the same design flaw that the 1.5l ecoboost engine suffers from, Ford created a recall for the 1.5l engine to replace the long block, as stated in the Customer Satisfaction Program 21N12. Since this sets a precedent that this flaw needs to be recalled and replaced by a newly designed long block, it should mean that all engines that suffer from the same design flaw should be recalled and fixed. If not fixed, it is reported that over time, the coolant intrusion can cause engine failures and misfires and eventually can trigger a full-blown fire of the engine. With this information, it seems prudent that Ford extend the recall for coolant intrusion to include the 2.0l ecoboost engine and other engines that suffer from this design flaw.
Additional Notes:
Coolant intrusion into cylinder number 2 is beginning occur on my 2.0l ecoboost engine. I know this because I am getting misfire codes for cylinder 2, losing coolant in the reservoir that I have to replenish, and seeing white smoke coming out of the exhaust. Ford acknowledged that this engine has a design flaw that allows for coolant to enter the cylinders over time and gave the solution of replacing the long block, as stated in Technical Service Bulletin 22-2229. With the 2.0 engine suffering from the same design flaw that the 1.5l ecoboost engine suffers from, Ford created a recall for the 1.5l engine to replace the long block, as stated in the Customer Satisfaction Program 21N12. Since this sets a precedent that this flaw needs to be recalled and replaced by a newly designed long block, it should mean that all engines that suffer from the same design flaw should be recalled and fixed. If not fixed, it is reported that over time, the coolant intrusion can cause engine failures and misfires and eventually can trigger a full-blown fire of the engine. With this information, it seems prudent that Ford extend the recall for coolant intrusion to include the 2.0l ecoboost engine and other engines that suffer from this design flaw.
Mfg Campaign: 11578578
Recall Date: Mar 20, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated that while operating the vehicle, the check engine warning light had illuminated, and white exhaust smoke was present coming from the exhaust system. Upon inspection, it was discovered that the engine coolant level was low. The vehicle was taken to the local service center who determined that the spark plugs were corroded. The vehicle was later taken to the local dealer who indicated that engine coolant was present inside the engine cylinders and the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 110,000.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated that while operating the vehicle, the check engine warning light had illuminated, and white exhaust smoke was present coming from the exhaust system. Upon inspection, it was discovered that the engine coolant level was low. The vehicle was taken to the local service center who determined that the spark plugs were corroded. The vehicle was later taken to the local dealer who indicated that engine coolant was present inside the engine cylinders and the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 110,000.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated that while operating the vehicle, the check engine warning light had illuminated, and white exhaust smoke was present coming from the exhaust system. Upon inspection, it was discovered that the engine coolant level was low. The vehicle was taken to the local service center who determined that the spark plugs were corroded. The vehicle was later taken to the local dealer who indicated that engine coolant was present inside the engine cylinders and the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 110,000.
Mfg Campaign: 11577532
Recall Date: Mar 15, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My situation started with pulling the car out of the garage one morning going to work. Shaking was experienced, after a couple of times with that happening, one morning heading out for work the light came on the dashboard, I immediately setup an appointment with AAA, who once started working on the car felt they had resolved the issue, however the same day I drove off the premises for AAA the light came back on, I ended up taking the car back to them four times before they stated they could not resolve the problem and suggested I take it to Ford, which I did. Once there I was informed by the advisor the car was in recall and they would provide me with a loaner until repairs were done. I drove the loaner for two weeks only to be called by the advisor and informed that my car would not qualify for repairs and he needed the loaner back right away because he was possibly in trouble. I had a conversation about why, what etc but no good news. I returned the loaner and took my car home where it has been because I don’t have $7000.00 for a new motor.
Corrective Action:
My situation started with pulling the car out of the garage one morning going to work. Shaking was experienced, after a couple of times with that happening, one morning heading out for work the light came on the dashboard, I immediately setup an appointment with AAA, who once started working on the car felt they had resolved the issue, however the same day I drove off the premises for AAA the light came back on, I ended up taking the car back to them four times before they stated they could not resolve the problem and suggested I take it to Ford, which I did. Once there I was informed by the advisor the car was in recall and they would provide me with a loaner until repairs were done. I drove the loaner for two weeks only to be called by the advisor and informed that my car would not qualify for repairs and he needed the loaner back right away because he was possibly in trouble. I had a conversation about why, what etc but no good news. I returned the loaner and took my car home where it has been because I don’t have $7000.00 for a new motor.
Additional Notes:
My situation started with pulling the car out of the garage one morning going to work. Shaking was experienced, after a couple of times with that happening, one morning heading out for work the light came on the dashboard, I immediately setup an appointment with AAA, who once started working on the car felt they had resolved the issue, however the same day I drove off the premises for AAA the light came back on, I ended up taking the car back to them four times before they stated they could not resolve the problem and suggested I take it to Ford, which I did. Once there I was informed by the advisor the car was in recall and they would provide me with a loaner until repairs were done. I drove the loaner for two weeks only to be called by the advisor and informed that my car would not qualify for repairs and he needed the loaner back right away because he was possibly in trouble. I had a conversation about why, what etc but no good news. I returned the loaner and took my car home where it has been because I don’t have $7000.00 for a new motor.
Mfg Campaign: 11577586
Recall Date: Mar 15, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My situation started with pulling the car out of the garage one morning going to work. Shaking was experienced, after a couple of times with that happening, one morning heading out for work the light came on the dashboard, I immediately setup an appointment with AAA, who once started working on the car felt they had resolved the issue, however the same day I drove off the premises for AAA the light came back on, I ended up taking the car back to them four times before they stated they could not resolve the problem and suggested I take it to Ford, which I did. Once there I was informed by the advisor the car was in recall and they would provide me with a loaner until repairs were done. I drove the loaner for two weeks only to be called by the advisor and informed that my car would not qualify for repairs and he needed the loaner back right away because he was possibly in trouble. I had a conversation about why, what etc but no good news. I returned the loaner and took my car home where it has been because I don’t have $7000.00 for a new motor.
Corrective Action:
My situation started with pulling the car out of the garage one morning going to work. Shaking was experienced, after a couple of times with that happening, one morning heading out for work the light came on the dashboard, I immediately setup an appointment with AAA, who once started working on the car felt they had resolved the issue, however the same day I drove off the premises for AAA the light came back on, I ended up taking the car back to them four times before they stated they could not resolve the problem and suggested I take it to Ford, which I did. Once there I was informed by the advisor the car was in recall and they would provide me with a loaner until repairs were done. I drove the loaner for two weeks only to be called by the advisor and informed that my car would not qualify for repairs and he needed the loaner back right away because he was possibly in trouble. I had a conversation about why, what etc but no good news. I returned the loaner and took my car home where it has been because I don’t have $7000.00 for a new motor.
Additional Notes:
My situation started with pulling the car out of the garage one morning going to work. Shaking was experienced, after a couple of times with that happening, one morning heading out for work the light came on the dashboard, I immediately setup an appointment with AAA, who once started working on the car felt they had resolved the issue, however the same day I drove off the premises for AAA the light came back on, I ended up taking the car back to them four times before they stated they could not resolve the problem and suggested I take it to Ford, which I did. Once there I was informed by the advisor the car was in recall and they would provide me with a loaner until repairs were done. I drove the loaner for two weeks only to be called by the advisor and informed that my car would not qualify for repairs and he needed the loaner back right away because he was possibly in trouble. I had a conversation about why, what etc but no good news. I returned the loaner and took my car home where it has been because I don’t have $7000.00 for a new motor.
Mfg Campaign: 11577586
Recall Date: Mar 15, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated that the antifreeze was leaking and that the check engine warning light was illuminated. Additional anti-freeze was added. The vehicle was taken to an independent mechanic, who informed the contact that there was a misfire in cylinder #2. The spark plugs and coil pack were replaced. The contact added a reservoir to the vehicle. The contact stated that while his wife was driving, the vehicle began to sputter. Additionally, while adding fuel, the check engine warning light illuminated. The contact called the local dealer, who was unable to schedule an appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case and referred the contact to the NHTSA Hotline. The failure mileage was approximately 104,000.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated that the antifreeze was leaking and that the check engine warning light was illuminated. Additional anti-freeze was added. The vehicle was taken to an independent mechanic, who informed the contact that there was a misfire in cylinder #2. The spark plugs and coil pack were replaced. The contact added a reservoir to the vehicle. The contact stated that while his wife was driving, the vehicle began to sputter. Additionally, while adding fuel, the check engine warning light illuminated. The contact called the local dealer, who was unable to schedule an appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case and referred the contact to the NHTSA Hotline. The failure mileage was approximately 104,000.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated that the antifreeze was leaking and that the check engine warning light was illuminated. Additional anti-freeze was added. The vehicle was taken to an independent mechanic, who informed the contact that there was a misfire in cylinder #2. The spark plugs and coil pack were replaced. The contact added a reservoir to the vehicle. The contact stated that while his wife was driving, the vehicle began to sputter. Additionally, while adding fuel, the check engine warning light illuminated. The contact called the local dealer, who was unable to schedule an appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case and referred the contact to the NHTSA Hotline. The failure mileage was approximately 104,000.
Mfg Campaign: 11577329
Recall Date: Mar 14, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated that while operating the vehicle, the misfire in cylinder #3 was displayed. Additionally, the vehicle experienced shaking and vibrations while starting the vehicle. The vehicle was taken to the local mechanic who determined that coolant was present inside cylinder #3 and the engine long block cracked and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 116,000.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated that while operating the vehicle, the misfire in cylinder #3 was displayed. Additionally, the vehicle experienced shaking and vibrations while starting the vehicle. The vehicle was taken to the local mechanic who determined that coolant was present inside cylinder #3 and the engine long block cracked and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 116,000.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated that while operating the vehicle, the misfire in cylinder #3 was displayed. Additionally, the vehicle experienced shaking and vibrations while starting the vehicle. The vehicle was taken to the local mechanic who determined that coolant was present inside cylinder #3 and the engine long block cracked and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 116,000.
Mfg Campaign: 11576569
Recall Date: Mar 11, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission went out and is the same year make and model of the customer satisfaction program 22n12. Spoke with Ford and they stated since its not the ECO model they cannot honor the recall although they have the same transmission parts.
Corrective Action:
Transmission went out and is the same year make and model of the customer satisfaction program 22n12. Spoke with Ford and they stated since its not the ECO model they cannot honor the recall although they have the same transmission parts.
Additional Notes:
Transmission went out and is the same year make and model of the customer satisfaction program 22n12. Spoke with Ford and they stated since its not the ECO model they cannot honor the recall although they have the same transmission parts.
Mfg Campaign: 11576211
Recall Date: Mar 8, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Transmission went out and is the same year make and model of the customer satisfaction program 22n12. Spoke with Ford and they stated since its not the ECO model they cannot honor the recall although they have the same transmission parts.
Corrective Action:
Transmission went out and is the same year make and model of the customer satisfaction program 22n12. Spoke with Ford and they stated since its not the ECO model they cannot honor the recall although they have the same transmission parts.
Additional Notes:
Transmission went out and is the same year make and model of the customer satisfaction program 22n12. Spoke with Ford and they stated since its not the ECO model they cannot honor the recall although they have the same transmission parts.
Mfg Campaign: 11576211
Recall Date: Mar 8, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2019 Ford Fusion . Just stopped running while driving . Everything just quit working . Took to shop they replaced alternator and battery . After driving a month car did exact same thing again. I think this is more than an alternator problem.
Corrective Action:
2019 Ford Fusion . Just stopped running while driving . Everything just quit working . Took to shop they replaced alternator and battery . After driving a month car did exact same thing again. I think this is more than an alternator problem.
Additional Notes:
2019 Ford Fusion . Just stopped running while driving . Everything just quit working . Took to shop they replaced alternator and battery . After driving a month car did exact same thing again. I think this is more than an alternator problem.
Mfg Campaign: 11574005
Recall Date: Feb 26, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
2019 Ford Fusion . Just stopped running while driving . Everything just quit working . Took to shop they replaced alternator and battery . After driving a month car did exact same thing again. I think this is more than an alternator problem.
Corrective Action:
2019 Ford Fusion . Just stopped running while driving . Everything just quit working . Took to shop they replaced alternator and battery . After driving a month car did exact same thing again. I think this is more than an alternator problem.
Additional Notes:
2019 Ford Fusion . Just stopped running while driving . Everything just quit working . Took to shop they replaced alternator and battery . After driving a month car did exact same thing again. I think this is more than an alternator problem.
Mfg Campaign: 11574005
Recall Date: Feb 26, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Thr steering wheel stopped turning. The car is not old enough to have such problems with power steering failures.
Corrective Action:
Thr steering wheel stopped turning. The car is not old enough to have such problems with power steering failures.
Additional Notes:
Thr steering wheel stopped turning. The car is not old enough to have such problems with power steering failures.
Mfg Campaign: 11572521
Recall Date: Feb 17, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Battery went dead, replaced battery, check engine light came on, got a diagnostic check on it, come to find out my purge valve needs to be replace. Every time we get gas, the car doesnt want to start up. Trying to find the part to replace purge valve assembly line is almost near zero. The car has only 65,000 miles on it and its a 2019 forf fusion titanium ecoboost.
Corrective Action:
Battery went dead, replaced battery, check engine light came on, got a diagnostic check on it, come to find out my purge valve needs to be replace. Every time we get gas, the car doesnt want to start up. Trying to find the part to replace purge valve assembly line is almost near zero. The car has only 65,000 miles on it and its a 2019 forf fusion titanium ecoboost.
Additional Notes:
Battery went dead, replaced battery, check engine light came on, got a diagnostic check on it, come to find out my purge valve needs to be replace. Every time we get gas, the car doesnt want to start up. Trying to find the part to replace purge valve assembly line is almost near zero. The car has only 65,000 miles on it and its a 2019 forf fusion titanium ecoboost.
Mfg Campaign: 11571731
Recall Date: Feb 13, 2024
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