Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2017 Mustang vehicles. The rearview camera wiring may be loose or damaged, which can result in a blank or distorted image.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S06
Recall Date: Feb 16, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 F-150 and Mustang vehicles. The air bag inflator within the passenger frontal air bag module may rupture in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S26
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Mustang vehicles. The return spring for the driver side interior door handle may come loose, allowing the driver's door to unlatch in a side impact crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C04
Recall Date: Mar 13, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2017 Mustang vehicles manufactured February 24, 2015, to August 30, 2016. A hose may separate from the engine oil cooler tube assembly causing an oil leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S40
Recall Date: Oct 26, 2016
Consumer Complaints
301 ComplaintsFord Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE TABS ON THE SIDES OF THE FRONT BUMPER HAVE BROKEN OFF. IN THE EVENT OF AN ACCIDENT THERE WOULD BE LESS RESTRAINT FROM THE BUMPER BECAUSE IT IS NOT SECURED ON PROPERLY. I HAVE SEEN AND HEARD OF MANY PEOPLE WITH THIS YEAR AND MODEL HAVING THE SAME PROBLEM.
Corrective Action:
THE TABS ON THE SIDES OF THE FRONT BUMPER HAVE BROKEN OFF. IN THE EVENT OF AN ACCIDENT THERE WOULD BE LESS RESTRAINT FROM THE BUMPER BECAUSE IT IS NOT SECURED ON PROPERLY. I HAVE SEEN AND HEARD OF MANY PEOPLE WITH THIS YEAR AND MODEL HAVING THE SAME PROBLEM.
Additional Notes:
THE TABS ON THE SIDES OF THE FRONT BUMPER HAVE BROKEN OFF. IN THE EVENT OF AN ACCIDENT THERE WOULD BE LESS RESTRAINT FROM THE BUMPER BECAUSE IT IS NOT SECURED ON PROPERLY. I HAVE SEEN AND HEARD OF MANY PEOPLE WITH THIS YEAR AND MODEL HAVING THE SAME PROBLEM.
Mfg Campaign: 11204046
Recall Date: Apr 26, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
DRIVING ON A FLAT ROAD THEN DRIVE UP A HILL IT TAKES LONGER TO GO INTO GEAR. TAKES LONGER TO SHIFT. LOSS OF POWER
Corrective Action:
DRIVING ON A FLAT ROAD THEN DRIVE UP A HILL IT TAKES LONGER TO GO INTO GEAR. TAKES LONGER TO SHIFT. LOSS OF POWER
Additional Notes:
DRIVING ON A FLAT ROAD THEN DRIVE UP A HILL IT TAKES LONGER TO GO INTO GEAR. TAKES LONGER TO SHIFT. LOSS OF POWER
Mfg Campaign: 11203623
Recall Date: Apr 25, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
DRIVING ON A FLAT ROAD THEN DRIVE UP A HILL IT TAKES LONGER TO GO INTO GEAR. TAKES LONGER TO SHIFT. LOSS OF POWER
Corrective Action:
DRIVING ON A FLAT ROAD THEN DRIVE UP A HILL IT TAKES LONGER TO GO INTO GEAR. TAKES LONGER TO SHIFT. LOSS OF POWER
Additional Notes:
DRIVING ON A FLAT ROAD THEN DRIVE UP A HILL IT TAKES LONGER TO GO INTO GEAR. TAKES LONGER TO SHIFT. LOSS OF POWER
Mfg Campaign: 11203623
Recall Date: Apr 25, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVING ON A FLAT ROAD THEN DRIVE UP A HILL IT TAKES LONGER TO GO INTO GEAR. TAKES LONGER TO SHIFT. LOSS OF POWER
Corrective Action:
DRIVING ON A FLAT ROAD THEN DRIVE UP A HILL IT TAKES LONGER TO GO INTO GEAR. TAKES LONGER TO SHIFT. LOSS OF POWER
Additional Notes:
DRIVING ON A FLAT ROAD THEN DRIVE UP A HILL IT TAKES LONGER TO GO INTO GEAR. TAKES LONGER TO SHIFT. LOSS OF POWER
Mfg Campaign: 11203623
Recall Date: Apr 25, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SYNC 3, RANDOMLY MY SAMSUNG GALAXY S7 LOSES BLUETOOTH CONNECTION, THEN RE-CONNECTS A FEW SECONDS LATER. I NOTICE IT BY THE MESSAGE THAT MY PHONE HAS SUCCESSFULLY CONNECTED APPEARS ON THE TOP OF THE SCREEN WHILE DRIVING. I AM NOT ON THE PHONE THAT MUCH, BUT I HAVE HAD THE BLUETOOTH CONNECTION FAIL WHILE I WAS ON THE PHONE. A FEW SECONDS LATER THE MESSAGE APPEARS THAT THE PHONE IS CONNECTED AND MY CONVERSATION CAN CONTINUE OVER THE CAR SPEAKERS/MIC. I DO NOT DROP THE CALL ON THE PHONE ITSELF. IT DISCONNECTS AT LEAST ONCE EVERY TIME I DRIVE IT, I NOTICED IT LATE 2018.
Corrective Action:
SYNC 3, RANDOMLY MY SAMSUNG GALAXY S7 LOSES BLUETOOTH CONNECTION, THEN RE-CONNECTS A FEW SECONDS LATER. I NOTICE IT BY THE MESSAGE THAT MY PHONE HAS SUCCESSFULLY CONNECTED APPEARS ON THE TOP OF THE SCREEN WHILE DRIVING. I AM NOT ON THE PHONE THAT MUCH, BUT I HAVE HAD THE BLUETOOTH CONNECTION FAIL WHILE I WAS ON THE PHONE. A FEW SECONDS LATER THE MESSAGE APPEARS THAT THE PHONE IS CONNECTED AND MY CONVERSATION CAN CONTINUE OVER THE CAR SPEAKERS/MIC. I DO NOT DROP THE CALL ON THE PHONE ITSELF. IT DISCONNECTS AT LEAST ONCE EVERY TIME I DRIVE IT, I NOTICED IT LATE 2018.
Additional Notes:
SYNC 3, RANDOMLY MY SAMSUNG GALAXY S7 LOSES BLUETOOTH CONNECTION, THEN RE-CONNECTS A FEW SECONDS LATER. I NOTICE IT BY THE MESSAGE THAT MY PHONE HAS SUCCESSFULLY CONNECTED APPEARS ON THE TOP OF THE SCREEN WHILE DRIVING. I AM NOT ON THE PHONE THAT MUCH, BUT I HAVE HAD THE BLUETOOTH CONNECTION FAIL WHILE I WAS ON THE PHONE. A FEW SECONDS LATER THE MESSAGE APPEARS THAT THE PHONE IS CONNECTED AND MY CONVERSATION CAN CONTINUE OVER THE CAR SPEAKERS/MIC. I DO NOT DROP THE CALL ON THE PHONE ITSELF. IT DISCONNECTS AT LEAST ONCE EVERY TIME I DRIVE IT, I NOTICED IT LATE 2018.
Mfg Campaign: 11202948
Recall Date: Apr 22, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
CAR MAKES A CLUNCK WHEN SHIFTING GEARS. SO BAD YOU CAN FEEL IT THOUGH THE SEAT. LOOKS LIKE MANY OTHER PEOPLE ARE HAVING SIMILAR ISSUES. IT DOES IT SITTING STILL AND MOVING.
Corrective Action:
CAR MAKES A CLUNCK WHEN SHIFTING GEARS. SO BAD YOU CAN FEEL IT THOUGH THE SEAT. LOOKS LIKE MANY OTHER PEOPLE ARE HAVING SIMILAR ISSUES. IT DOES IT SITTING STILL AND MOVING.
Additional Notes:
CAR MAKES A CLUNCK WHEN SHIFTING GEARS. SO BAD YOU CAN FEEL IT THOUGH THE SEAT. LOOKS LIKE MANY OTHER PEOPLE ARE HAVING SIMILAR ISSUES. IT DOES IT SITTING STILL AND MOVING.
Mfg Campaign: 11155221
Recall Date: Nov 30, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
MY VEHICLE, MANUFACTURED JUNE 2016, IS HAVING AN OIL LEAK FROM THE ENGINE COOLER HOSE. MY SPECIFIC VIN WAS NOT RECALLED BUT THIS ISSUE STARTED LAST WEEK AND FALLS UNDER BOTH MODEL YEAR AND MANUFACTUR DATES FOR THIS RECALL FORD # (16S40). THIS OCCURS AFTER VEHICLE OPERATION ON ANY STREET, TYPICALLY AFTER THE VEHICLE COMES TO A STOP AT A LIGHT OR THE VEHICLE IS PARKED, SMOKE WITH THE ODOR OF BURNT OIL EMITS FROM THE DRIVER SIDE OF THE ENGINE BAY.
Corrective Action:
MY VEHICLE, MANUFACTURED JUNE 2016, IS HAVING AN OIL LEAK FROM THE ENGINE COOLER HOSE. MY SPECIFIC VIN WAS NOT RECALLED BUT THIS ISSUE STARTED LAST WEEK AND FALLS UNDER BOTH MODEL YEAR AND MANUFACTUR DATES FOR THIS RECALL FORD # (16S40). THIS OCCURS AFTER VEHICLE OPERATION ON ANY STREET, TYPICALLY AFTER THE VEHICLE COMES TO A STOP AT A LIGHT OR THE VEHICLE IS PARKED, SMOKE WITH THE ODOR OF BURNT OIL EMITS FROM THE DRIVER SIDE OF THE ENGINE BAY.
Additional Notes:
MY VEHICLE, MANUFACTURED JUNE 2016, IS HAVING AN OIL LEAK FROM THE ENGINE COOLER HOSE. MY SPECIFIC VIN WAS NOT RECALLED BUT THIS ISSUE STARTED LAST WEEK AND FALLS UNDER BOTH MODEL YEAR AND MANUFACTUR DATES FOR THIS RECALL FORD # (16S40). THIS OCCURS AFTER VEHICLE OPERATION ON ANY STREET, TYPICALLY AFTER THE VEHICLE COMES TO A STOP AT A LIGHT OR THE VEHICLE IS PARKED, SMOKE WITH THE ODOR OF BURNT OIL EMITS FROM THE DRIVER SIDE OF THE ENGINE BAY.
Mfg Campaign: 11154631
Recall Date: Nov 28, 2018
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNED A 2017 FORD MUSTANG. WHILE THE CONTACT'S SON WAS MAKING A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE VEHICLE. ALL OF THE AIR BAGS DEPLOYED EXCEPT FOR THE DRIVER'S STEERING WHEEL AIR BAG. THE DRIVER WAS INJURED AND TRANSPORTED TO THE HOSPITAL BY A FRIEND FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW LOT BY THE POLICE. THE VEHICLE WAS CURRENTLY AT THE DEALER (FIVE STAR FORD STONE MOUNTAIN, 3800 US-78, SNELLVILLE, GA 30039, (678) 384-4242). THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 9,067. *DT*JB
Corrective Action:
TL* THE CONTACT OWNED A 2017 FORD MUSTANG. WHILE THE CONTACT'S SON WAS MAKING A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE VEHICLE. ALL OF THE AIR BAGS DEPLOYED EXCEPT FOR THE DRIVER'S STEERING WHEEL AIR BAG. THE DRIVER WAS INJURED AND TRANSPORTED TO THE HOSPITAL BY A FRIEND FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW LOT BY THE POLICE. THE VEHICLE WAS CURRENTLY AT THE DEALER (FIVE STAR FORD STONE MOUNTAIN, 3800 US-78, SNELLVILLE, GA 30039, (678) 384-4242). THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 9,067. *DT*JB
Additional Notes:
TL* THE CONTACT OWNED A 2017 FORD MUSTANG. WHILE THE CONTACT'S SON WAS MAKING A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE VEHICLE. ALL OF THE AIR BAGS DEPLOYED EXCEPT FOR THE DRIVER'S STEERING WHEEL AIR BAG. THE DRIVER WAS INJURED AND TRANSPORTED TO THE HOSPITAL BY A FRIEND FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW LOT BY THE POLICE. THE VEHICLE WAS CURRENTLY AT THE DEALER (FIVE STAR FORD STONE MOUNTAIN, 3800 US-78, SNELLVILLE, GA 30039, (678) 384-4242). THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 9,067. *DT*JB
Mfg Campaign: 11150055
Recall Date: Nov 8, 2018
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
I HAVE BEEN IN 3 DIFFERENT ACCIDENTS AND NOT ONCE HAS MY AIRBAG DEPLOYED, ONE ACCIDENT DID OVER $10000 WORTH OF DAMAGE TO THE CAR AND I WAS INJURED BUT NO AIRBAG WAS INFLATED. THE WORST ONE WAS ON THE HIGHWAY WHERE A CROSSED 4 LANES OF TRAFFIC DUE TO A STEERING ISSUE AND RAN INTO THE CEMENT DIVIDER, NO AIRBAG GOING 60, THERE WERE INJURIES TO DRIVER-MYSELF
Corrective Action:
I HAVE BEEN IN 3 DIFFERENT ACCIDENTS AND NOT ONCE HAS MY AIRBAG DEPLOYED, ONE ACCIDENT DID OVER $10000 WORTH OF DAMAGE TO THE CAR AND I WAS INJURED BUT NO AIRBAG WAS INFLATED. THE WORST ONE WAS ON THE HIGHWAY WHERE A CROSSED 4 LANES OF TRAFFIC DUE TO A STEERING ISSUE AND RAN INTO THE CEMENT DIVIDER, NO AIRBAG GOING 60, THERE WERE INJURIES TO DRIVER-MYSELF
Additional Notes:
I HAVE BEEN IN 3 DIFFERENT ACCIDENTS AND NOT ONCE HAS MY AIRBAG DEPLOYED, ONE ACCIDENT DID OVER $10000 WORTH OF DAMAGE TO THE CAR AND I WAS INJURED BUT NO AIRBAG WAS INFLATED. THE WORST ONE WAS ON THE HIGHWAY WHERE A CROSSED 4 LANES OF TRAFFIC DUE TO A STEERING ISSUE AND RAN INTO THE CEMENT DIVIDER, NO AIRBAG GOING 60, THERE WERE INJURIES TO DRIVER-MYSELF
Mfg Campaign: 11143424
Recall Date: Oct 27, 2018
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
TAKATA RECALL
Corrective Action:
TAKATA RECALL
Additional Notes:
TAKATA RECALL
Mfg Campaign: 11143010
Recall Date: Oct 26, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TAKATA RECALL
Corrective Action:
TAKATA RECALL
Additional Notes:
TAKATA RECALL
Mfg Campaign: 11143010
Recall Date: Oct 26, 2018
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
WHENEVER I TAKE OFF AND WHILE I'M DRIVING SHIFTING GEARS THE CAR MAKES A THUD OR THUMP SOUND. WHEN I FIRST PUT IT INTO GEAR IT MAKES THE THUD SOUND AND IT CONTINUES THROUGHOUT SECOND AND THIRD EVEN FOURTH GEAR. IT'S ODD BECAUSE NO OTHER CAR THAT I'VE OWNED HAS DONE THIS AND I DO NOT THINK IT'S NORMAL.
Corrective Action:
WHENEVER I TAKE OFF AND WHILE I'M DRIVING SHIFTING GEARS THE CAR MAKES A THUD OR THUMP SOUND. WHEN I FIRST PUT IT INTO GEAR IT MAKES THE THUD SOUND AND IT CONTINUES THROUGHOUT SECOND AND THIRD EVEN FOURTH GEAR. IT'S ODD BECAUSE NO OTHER CAR THAT I'VE OWNED HAS DONE THIS AND I DO NOT THINK IT'S NORMAL.
Additional Notes:
WHENEVER I TAKE OFF AND WHILE I'M DRIVING SHIFTING GEARS THE CAR MAKES A THUD OR THUMP SOUND. WHEN I FIRST PUT IT INTO GEAR IT MAKES THE THUD SOUND AND IT CONTINUES THROUGHOUT SECOND AND THIRD EVEN FOURTH GEAR. IT'S ODD BECAUSE NO OTHER CAR THAT I'VE OWNED HAS DONE THIS AND I DO NOT THINK IT'S NORMAL.
Mfg Campaign: 11140248
Recall Date: Oct 14, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
ENGINE ROD BEARING ARE DEFECTIVE OR IMPROPERLY INSTALLED. EXPERIENCING ROD BEARING PLAY, WHICH CAUSES A LOWER ENGINE TAPPING SOUND DURING ACCELERATION. ORIGINAL ENGINE EXPERIENCED THE TAPPING AT 1,600 MILES, AND REPLACEMENT ENGINE EXPERIENCED IT AT 300 MILES. PENDING 3RD ENGINE REPLACEMENT.
Corrective Action:
ENGINE ROD BEARING ARE DEFECTIVE OR IMPROPERLY INSTALLED. EXPERIENCING ROD BEARING PLAY, WHICH CAUSES A LOWER ENGINE TAPPING SOUND DURING ACCELERATION. ORIGINAL ENGINE EXPERIENCED THE TAPPING AT 1,600 MILES, AND REPLACEMENT ENGINE EXPERIENCED IT AT 300 MILES. PENDING 3RD ENGINE REPLACEMENT.
Additional Notes:
ENGINE ROD BEARING ARE DEFECTIVE OR IMPROPERLY INSTALLED. EXPERIENCING ROD BEARING PLAY, WHICH CAUSES A LOWER ENGINE TAPPING SOUND DURING ACCELERATION. ORIGINAL ENGINE EXPERIENCED THE TAPPING AT 1,600 MILES, AND REPLACEMENT ENGINE EXPERIENCED IT AT 300 MILES. PENDING 3RD ENGINE REPLACEMENT.
Mfg Campaign: 11139510
Recall Date: Oct 10, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
CAR STARTED LEAKING OIL AT 2,800 MILES, BEING REPAIRED AT DEALERSHIP
Corrective Action:
CAR STARTED LEAKING OIL AT 2,800 MILES, BEING REPAIRED AT DEALERSHIP
Additional Notes:
CAR STARTED LEAKING OIL AT 2,800 MILES, BEING REPAIRED AT DEALERSHIP
Mfg Campaign: 11110681
Recall Date: Jul 11, 2018
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
CAR STARTED LEAKING OIL AT 2,800 MILES, BEING REPAIRED AT DEALERSHIP
Corrective Action:
CAR STARTED LEAKING OIL AT 2,800 MILES, BEING REPAIRED AT DEALERSHIP
Additional Notes:
CAR STARTED LEAKING OIL AT 2,800 MILES, BEING REPAIRED AT DEALERSHIP
Mfg Campaign: 11110681
Recall Date: Jul 11, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
MY 2017 FORD MUSTANG GT WITH ONLY 3000 MILES ON IT HAS ALMOST TO NO COOLANT IN IT IT'S BEEN A GARAGE KEPT CAR HASN'T EVEN SEEN A TRACK OR DRIVING IT HARD!! I HAVE NEVER OWNED A NEW CAR THAT JUST LOST COOLANT LIKE THAT. THE REASON I'M REPORTING THIS IS I SERIOUSLY THINK THIS IS A VERY WIDE SPREAD PROBLEM WITH ALL FORDS LINEUP FOR ALL I KNOW 2017 YEAR MY SISTER OWNS THE 2017 FORD ESCAPE WITH ONLY 10,000 MILES ON IT HER CAR WAS THE FIRST TO HAVE THIS PROBLEM WE CALL FORD THEY SAY BRING IT IN BUT THEY WON'T BE ABLE TO EVEN LOOK AT UNTIL JULY OF NEXT MONTH BECAUSE THEY HAVE SO MANY IN THE SHOP WITH COOLING ISSUES. SHE'S STUCK WITH A RENTAL FOR OVER A MONTH THEY DIDN'T EVEN WANT TO OFFER HER ONE! HOW CAN SOMEONE NOT HAVE A CAR FOR OVER A MONTH AND STILL HAVE A JOB?? BUT BACK TO MY CAR AS OF TODAY 06/18/2018 MY MUSTANG HAD THE SAME FREAKING PROBLEM NOW SO HERE WE ARE PAYING OVER $800 IN CAR PAYMENTS JUST TO BE [XXX] WITHOUT TWO CARS FOR MONTHS I THINK THIS UNACCEPTABLE AND WOULD GREATLY APPRECIATE IT IF YOU ALL COULD MAYBE LOOK INTO THIS I HONESTLY THINK THIS IS A MASSIVE RECALL THAT SHOULD BE AWARE OF ESPECIALLY LIVING IN TEXAS WHERE IT GETS 100+ DEGREES WE DRIVE MOSTLY ON A HIGHWAY EVERYDAY MIGHT BE WHEN IN MOTION NOT TOO SURE YET. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
MY 2017 FORD MUSTANG GT WITH ONLY 3000 MILES ON IT HAS ALMOST TO NO COOLANT IN IT IT'S BEEN A GARAGE KEPT CAR HASN'T EVEN SEEN A TRACK OR DRIVING IT HARD!! I HAVE NEVER OWNED A NEW CAR THAT JUST LOST COOLANT LIKE THAT. THE REASON I'M REPORTING THIS IS I SERIOUSLY THINK THIS IS A VERY WIDE SPREAD PROBLEM WITH ALL FORDS LINEUP FOR ALL I KNOW 2017 YEAR MY SISTER OWNS THE 2017 FORD ESCAPE WITH ONLY 10,000 MILES ON IT HER CAR WAS THE FIRST TO HAVE THIS PROBLEM WE CALL FORD THEY SAY BRING IT IN BUT THEY WON'T BE ABLE TO EVEN LOOK AT UNTIL JULY OF NEXT MONTH BECAUSE THEY HAVE SO MANY IN THE SHOP WITH COOLING ISSUES. SHE'S STUCK WITH A RENTAL FOR OVER A MONTH THEY DIDN'T EVEN WANT TO OFFER HER ONE! HOW CAN SOMEONE NOT HAVE A CAR FOR OVER A MONTH AND STILL HAVE A JOB?? BUT BACK TO MY CAR AS OF TODAY 06/18/2018 MY MUSTANG HAD THE SAME FREAKING PROBLEM NOW SO HERE WE ARE PAYING OVER $800 IN CAR PAYMENTS JUST TO BE [XXX] WITHOUT TWO CARS FOR MONTHS I THINK THIS UNACCEPTABLE AND WOULD GREATLY APPRECIATE IT IF YOU ALL COULD MAYBE LOOK INTO THIS I HONESTLY THINK THIS IS A MASSIVE RECALL THAT SHOULD BE AWARE OF ESPECIALLY LIVING IN TEXAS WHERE IT GETS 100+ DEGREES WE DRIVE MOSTLY ON A HIGHWAY EVERYDAY MIGHT BE WHEN IN MOTION NOT TOO SURE YET. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
MY 2017 FORD MUSTANG GT WITH ONLY 3000 MILES ON IT HAS ALMOST TO NO COOLANT IN IT IT'S BEEN A GARAGE KEPT CAR HASN'T EVEN SEEN A TRACK OR DRIVING IT HARD!! I HAVE NEVER OWNED A NEW CAR THAT JUST LOST COOLANT LIKE THAT. THE REASON I'M REPORTING THIS IS I SERIOUSLY THINK THIS IS A VERY WIDE SPREAD PROBLEM WITH ALL FORDS LINEUP FOR ALL I KNOW 2017 YEAR MY SISTER OWNS THE 2017 FORD ESCAPE WITH ONLY 10,000 MILES ON IT HER CAR WAS THE FIRST TO HAVE THIS PROBLEM WE CALL FORD THEY SAY BRING IT IN BUT THEY WON'T BE ABLE TO EVEN LOOK AT UNTIL JULY OF NEXT MONTH BECAUSE THEY HAVE SO MANY IN THE SHOP WITH COOLING ISSUES. SHE'S STUCK WITH A RENTAL FOR OVER A MONTH THEY DIDN'T EVEN WANT TO OFFER HER ONE! HOW CAN SOMEONE NOT HAVE A CAR FOR OVER A MONTH AND STILL HAVE A JOB?? BUT BACK TO MY CAR AS OF TODAY 06/18/2018 MY MUSTANG HAD THE SAME FREAKING PROBLEM NOW SO HERE WE ARE PAYING OVER $800 IN CAR PAYMENTS JUST TO BE [XXX] WITHOUT TWO CARS FOR MONTHS I THINK THIS UNACCEPTABLE AND WOULD GREATLY APPRECIATE IT IF YOU ALL COULD MAYBE LOOK INTO THIS I HONESTLY THINK THIS IS A MASSIVE RECALL THAT SHOULD BE AWARE OF ESPECIALLY LIVING IN TEXAS WHERE IT GETS 100+ DEGREES WE DRIVE MOSTLY ON A HIGHWAY EVERYDAY MIGHT BE WHEN IN MOTION NOT TOO SURE YET. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11102484
Recall Date: Jun 18, 2018
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
THIS LETTER IS TO DOCUMENT A SIGNIFICANT ISSUE WITH OUR FORD SHELBY GT350, VIN [XXX], MODEL YR 2017, COLOR: WHITE/BLUE, CURRENT MILEAGE: APPROXIMATELY 1600. IN EARLY MARCH 2018 UPON EXITING A STORE PARKING ONTO AND PULLING ONTO YORBA LINDA BLVD THE VEHICLE EXPERIENCED A SUDDEN POWER LOSS AND ENGINE STOP. THE VEHICLE WOULD NOT RESTART AS IT ROLLED DOWN THE STREET. WE MANAGED TO PULL IT TO THE CURB. BY CYCLING THE IGNITION SYSTEM THE VEHICLE RESTARTED ON A FOURTH ATTEMPT. EACH STARTER CYCLE WAS APPROXIMATELY 10-15 SECONDS. NO WARNING LIGHTS WERE APPARENT PRE OR POST THE EVENT. APPROXIMATELY 1 WEEK LATER, IN MID-MARCH 2018 THE VEHICLE EXPERIENCED THE SAME POWER LOSS AGAIN WHILE PULLING AWAY FROM A STOP SIGN INTO AN INTERSECTION, AGAIN IN YORBA LINDA, CA. THE VEHICLE WAS PUSHED OUT OF THE INTERSECTION, THE STARTER CYCLED, IT CYCLED TWICE FOR APPROXIMATELY 15 SECONDS EACH PERIOD AND ON THE THIRD ATTEMPTED RESTATED. NO WARNING LIGHTS WERE APPARENT PRE OR POST THE EVENT. MOST RECENTLY THE VEHICLE EXPERIENCED 2 DANGEROUS EVENTS. THE VEHICLE WAS GOING DOWNHILL ON A 2 LANE HIGHWAY AT APPROXIMATELY 60 MPH WHEN ALL POWER WAS LOST. ON A DOWNHILL THE VEHICLE COASTED IN GEAR WITH COMPRESSION ENGINE BRAKING SLOWING THE VEHICLE. THE VEHICLE WAS PULLED OVER INTO THE PULL OUT. THE INSTRUMENT PANEL WAS FULLY FUNCTIONAL BUT NO ENGINE POWER, NO WARNING LIGHTS OTHER THAN A YELLOW SQUARE SAYING THE ACCESSORIES WERE POWERED. NO WARNING LIGHTS, NO PROBLEM INDICATOR LIGHTS. THE ENGINE STARTED IMMEDIATELY AFTER REACHING A FULL STOP WITH A SINGLE PRESS OF THE IGNITION BUTTON. LATER THE SAME DAY WHILE ATTEMPTING TO GET TO A DEALERSHIP THE VEHICLE AGAIN LOST POWER WHILE BEGINNING TO ACCELERATE. SPEED WAS 64 MPH. THE VEHICLE HAD NO WARNING LIGHTS OR OTHER INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN IMMEDIATELY TO THE NEAREST DEALER. FORD HAS BEEN NOTIFIED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
THIS LETTER IS TO DOCUMENT A SIGNIFICANT ISSUE WITH OUR FORD SHELBY GT350, VIN [XXX], MODEL YR 2017, COLOR: WHITE/BLUE, CURRENT MILEAGE: APPROXIMATELY 1600. IN EARLY MARCH 2018 UPON EXITING A STORE PARKING ONTO AND PULLING ONTO YORBA LINDA BLVD THE VEHICLE EXPERIENCED A SUDDEN POWER LOSS AND ENGINE STOP. THE VEHICLE WOULD NOT RESTART AS IT ROLLED DOWN THE STREET. WE MANAGED TO PULL IT TO THE CURB. BY CYCLING THE IGNITION SYSTEM THE VEHICLE RESTARTED ON A FOURTH ATTEMPT. EACH STARTER CYCLE WAS APPROXIMATELY 10-15 SECONDS. NO WARNING LIGHTS WERE APPARENT PRE OR POST THE EVENT. APPROXIMATELY 1 WEEK LATER, IN MID-MARCH 2018 THE VEHICLE EXPERIENCED THE SAME POWER LOSS AGAIN WHILE PULLING AWAY FROM A STOP SIGN INTO AN INTERSECTION, AGAIN IN YORBA LINDA, CA. THE VEHICLE WAS PUSHED OUT OF THE INTERSECTION, THE STARTER CYCLED, IT CYCLED TWICE FOR APPROXIMATELY 15 SECONDS EACH PERIOD AND ON THE THIRD ATTEMPTED RESTATED. NO WARNING LIGHTS WERE APPARENT PRE OR POST THE EVENT. MOST RECENTLY THE VEHICLE EXPERIENCED 2 DANGEROUS EVENTS. THE VEHICLE WAS GOING DOWNHILL ON A 2 LANE HIGHWAY AT APPROXIMATELY 60 MPH WHEN ALL POWER WAS LOST. ON A DOWNHILL THE VEHICLE COASTED IN GEAR WITH COMPRESSION ENGINE BRAKING SLOWING THE VEHICLE. THE VEHICLE WAS PULLED OVER INTO THE PULL OUT. THE INSTRUMENT PANEL WAS FULLY FUNCTIONAL BUT NO ENGINE POWER, NO WARNING LIGHTS OTHER THAN A YELLOW SQUARE SAYING THE ACCESSORIES WERE POWERED. NO WARNING LIGHTS, NO PROBLEM INDICATOR LIGHTS. THE ENGINE STARTED IMMEDIATELY AFTER REACHING A FULL STOP WITH A SINGLE PRESS OF THE IGNITION BUTTON. LATER THE SAME DAY WHILE ATTEMPTING TO GET TO A DEALERSHIP THE VEHICLE AGAIN LOST POWER WHILE BEGINNING TO ACCELERATE. SPEED WAS 64 MPH. THE VEHICLE HAD NO WARNING LIGHTS OR OTHER INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN IMMEDIATELY TO THE NEAREST DEALER. FORD HAS BEEN NOTIFIED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
THIS LETTER IS TO DOCUMENT A SIGNIFICANT ISSUE WITH OUR FORD SHELBY GT350, VIN [XXX], MODEL YR 2017, COLOR: WHITE/BLUE, CURRENT MILEAGE: APPROXIMATELY 1600. IN EARLY MARCH 2018 UPON EXITING A STORE PARKING ONTO AND PULLING ONTO YORBA LINDA BLVD THE VEHICLE EXPERIENCED A SUDDEN POWER LOSS AND ENGINE STOP. THE VEHICLE WOULD NOT RESTART AS IT ROLLED DOWN THE STREET. WE MANAGED TO PULL IT TO THE CURB. BY CYCLING THE IGNITION SYSTEM THE VEHICLE RESTARTED ON A FOURTH ATTEMPT. EACH STARTER CYCLE WAS APPROXIMATELY 10-15 SECONDS. NO WARNING LIGHTS WERE APPARENT PRE OR POST THE EVENT. APPROXIMATELY 1 WEEK LATER, IN MID-MARCH 2018 THE VEHICLE EXPERIENCED THE SAME POWER LOSS AGAIN WHILE PULLING AWAY FROM A STOP SIGN INTO AN INTERSECTION, AGAIN IN YORBA LINDA, CA. THE VEHICLE WAS PUSHED OUT OF THE INTERSECTION, THE STARTER CYCLED, IT CYCLED TWICE FOR APPROXIMATELY 15 SECONDS EACH PERIOD AND ON THE THIRD ATTEMPTED RESTATED. NO WARNING LIGHTS WERE APPARENT PRE OR POST THE EVENT. MOST RECENTLY THE VEHICLE EXPERIENCED 2 DANGEROUS EVENTS. THE VEHICLE WAS GOING DOWNHILL ON A 2 LANE HIGHWAY AT APPROXIMATELY 60 MPH WHEN ALL POWER WAS LOST. ON A DOWNHILL THE VEHICLE COASTED IN GEAR WITH COMPRESSION ENGINE BRAKING SLOWING THE VEHICLE. THE VEHICLE WAS PULLED OVER INTO THE PULL OUT. THE INSTRUMENT PANEL WAS FULLY FUNCTIONAL BUT NO ENGINE POWER, NO WARNING LIGHTS OTHER THAN A YELLOW SQUARE SAYING THE ACCESSORIES WERE POWERED. NO WARNING LIGHTS, NO PROBLEM INDICATOR LIGHTS. THE ENGINE STARTED IMMEDIATELY AFTER REACHING A FULL STOP WITH A SINGLE PRESS OF THE IGNITION BUTTON. LATER THE SAME DAY WHILE ATTEMPTING TO GET TO A DEALERSHIP THE VEHICLE AGAIN LOST POWER WHILE BEGINNING TO ACCELERATE. SPEED WAS 64 MPH. THE VEHICLE HAD NO WARNING LIGHTS OR OTHER INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN IMMEDIATELY TO THE NEAREST DEALER. FORD HAS BEEN NOTIFIED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11090973
Recall Date: Apr 30, 2018
Ford Motor Company
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
THIS LETTER IS TO DOCUMENT A SIGNIFICANT ISSUE WITH OUR FORD SHELBY GT350, VIN [XXX], MODEL YR 2017, COLOR: WHITE/BLUE, CURRENT MILEAGE: APPROXIMATELY 1600. IN EARLY MARCH 2018 UPON EXITING A STORE PARKING ONTO AND PULLING ONTO YORBA LINDA BLVD THE VEHICLE EXPERIENCED A SUDDEN POWER LOSS AND ENGINE STOP. THE VEHICLE WOULD NOT RESTART AS IT ROLLED DOWN THE STREET. WE MANAGED TO PULL IT TO THE CURB. BY CYCLING THE IGNITION SYSTEM THE VEHICLE RESTARTED ON A FOURTH ATTEMPT. EACH STARTER CYCLE WAS APPROXIMATELY 10-15 SECONDS. NO WARNING LIGHTS WERE APPARENT PRE OR POST THE EVENT. APPROXIMATELY 1 WEEK LATER, IN MID-MARCH 2018 THE VEHICLE EXPERIENCED THE SAME POWER LOSS AGAIN WHILE PULLING AWAY FROM A STOP SIGN INTO AN INTERSECTION, AGAIN IN YORBA LINDA, CA. THE VEHICLE WAS PUSHED OUT OF THE INTERSECTION, THE STARTER CYCLED, IT CYCLED TWICE FOR APPROXIMATELY 15 SECONDS EACH PERIOD AND ON THE THIRD ATTEMPTED RESTATED. NO WARNING LIGHTS WERE APPARENT PRE OR POST THE EVENT. MOST RECENTLY THE VEHICLE EXPERIENCED 2 DANGEROUS EVENTS. THE VEHICLE WAS GOING DOWNHILL ON A 2 LANE HIGHWAY AT APPROXIMATELY 60 MPH WHEN ALL POWER WAS LOST. ON A DOWNHILL THE VEHICLE COASTED IN GEAR WITH COMPRESSION ENGINE BRAKING SLOWING THE VEHICLE. THE VEHICLE WAS PULLED OVER INTO THE PULL OUT. THE INSTRUMENT PANEL WAS FULLY FUNCTIONAL BUT NO ENGINE POWER, NO WARNING LIGHTS OTHER THAN A YELLOW SQUARE SAYING THE ACCESSORIES WERE POWERED. NO WARNING LIGHTS, NO PROBLEM INDICATOR LIGHTS. THE ENGINE STARTED IMMEDIATELY AFTER REACHING A FULL STOP WITH A SINGLE PRESS OF THE IGNITION BUTTON. LATER THE SAME DAY WHILE ATTEMPTING TO GET TO A DEALERSHIP THE VEHICLE AGAIN LOST POWER WHILE BEGINNING TO ACCELERATE. SPEED WAS 64 MPH. THE VEHICLE HAD NO WARNING LIGHTS OR OTHER INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN IMMEDIATELY TO THE NEAREST DEALER. FORD HAS BEEN NOTIFIED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
THIS LETTER IS TO DOCUMENT A SIGNIFICANT ISSUE WITH OUR FORD SHELBY GT350, VIN [XXX], MODEL YR 2017, COLOR: WHITE/BLUE, CURRENT MILEAGE: APPROXIMATELY 1600. IN EARLY MARCH 2018 UPON EXITING A STORE PARKING ONTO AND PULLING ONTO YORBA LINDA BLVD THE VEHICLE EXPERIENCED A SUDDEN POWER LOSS AND ENGINE STOP. THE VEHICLE WOULD NOT RESTART AS IT ROLLED DOWN THE STREET. WE MANAGED TO PULL IT TO THE CURB. BY CYCLING THE IGNITION SYSTEM THE VEHICLE RESTARTED ON A FOURTH ATTEMPT. EACH STARTER CYCLE WAS APPROXIMATELY 10-15 SECONDS. NO WARNING LIGHTS WERE APPARENT PRE OR POST THE EVENT. APPROXIMATELY 1 WEEK LATER, IN MID-MARCH 2018 THE VEHICLE EXPERIENCED THE SAME POWER LOSS AGAIN WHILE PULLING AWAY FROM A STOP SIGN INTO AN INTERSECTION, AGAIN IN YORBA LINDA, CA. THE VEHICLE WAS PUSHED OUT OF THE INTERSECTION, THE STARTER CYCLED, IT CYCLED TWICE FOR APPROXIMATELY 15 SECONDS EACH PERIOD AND ON THE THIRD ATTEMPTED RESTATED. NO WARNING LIGHTS WERE APPARENT PRE OR POST THE EVENT. MOST RECENTLY THE VEHICLE EXPERIENCED 2 DANGEROUS EVENTS. THE VEHICLE WAS GOING DOWNHILL ON A 2 LANE HIGHWAY AT APPROXIMATELY 60 MPH WHEN ALL POWER WAS LOST. ON A DOWNHILL THE VEHICLE COASTED IN GEAR WITH COMPRESSION ENGINE BRAKING SLOWING THE VEHICLE. THE VEHICLE WAS PULLED OVER INTO THE PULL OUT. THE INSTRUMENT PANEL WAS FULLY FUNCTIONAL BUT NO ENGINE POWER, NO WARNING LIGHTS OTHER THAN A YELLOW SQUARE SAYING THE ACCESSORIES WERE POWERED. NO WARNING LIGHTS, NO PROBLEM INDICATOR LIGHTS. THE ENGINE STARTED IMMEDIATELY AFTER REACHING A FULL STOP WITH A SINGLE PRESS OF THE IGNITION BUTTON. LATER THE SAME DAY WHILE ATTEMPTING TO GET TO A DEALERSHIP THE VEHICLE AGAIN LOST POWER WHILE BEGINNING TO ACCELERATE. SPEED WAS 64 MPH. THE VEHICLE HAD NO WARNING LIGHTS OR OTHER INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN IMMEDIATELY TO THE NEAREST DEALER. FORD HAS BEEN NOTIFIED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
THIS LETTER IS TO DOCUMENT A SIGNIFICANT ISSUE WITH OUR FORD SHELBY GT350, VIN [XXX], MODEL YR 2017, COLOR: WHITE/BLUE, CURRENT MILEAGE: APPROXIMATELY 1600. IN EARLY MARCH 2018 UPON EXITING A STORE PARKING ONTO AND PULLING ONTO YORBA LINDA BLVD THE VEHICLE EXPERIENCED A SUDDEN POWER LOSS AND ENGINE STOP. THE VEHICLE WOULD NOT RESTART AS IT ROLLED DOWN THE STREET. WE MANAGED TO PULL IT TO THE CURB. BY CYCLING THE IGNITION SYSTEM THE VEHICLE RESTARTED ON A FOURTH ATTEMPT. EACH STARTER CYCLE WAS APPROXIMATELY 10-15 SECONDS. NO WARNING LIGHTS WERE APPARENT PRE OR POST THE EVENT. APPROXIMATELY 1 WEEK LATER, IN MID-MARCH 2018 THE VEHICLE EXPERIENCED THE SAME POWER LOSS AGAIN WHILE PULLING AWAY FROM A STOP SIGN INTO AN INTERSECTION, AGAIN IN YORBA LINDA, CA. THE VEHICLE WAS PUSHED OUT OF THE INTERSECTION, THE STARTER CYCLED, IT CYCLED TWICE FOR APPROXIMATELY 15 SECONDS EACH PERIOD AND ON THE THIRD ATTEMPTED RESTATED. NO WARNING LIGHTS WERE APPARENT PRE OR POST THE EVENT. MOST RECENTLY THE VEHICLE EXPERIENCED 2 DANGEROUS EVENTS. THE VEHICLE WAS GOING DOWNHILL ON A 2 LANE HIGHWAY AT APPROXIMATELY 60 MPH WHEN ALL POWER WAS LOST. ON A DOWNHILL THE VEHICLE COASTED IN GEAR WITH COMPRESSION ENGINE BRAKING SLOWING THE VEHICLE. THE VEHICLE WAS PULLED OVER INTO THE PULL OUT. THE INSTRUMENT PANEL WAS FULLY FUNCTIONAL BUT NO ENGINE POWER, NO WARNING LIGHTS OTHER THAN A YELLOW SQUARE SAYING THE ACCESSORIES WERE POWERED. NO WARNING LIGHTS, NO PROBLEM INDICATOR LIGHTS. THE ENGINE STARTED IMMEDIATELY AFTER REACHING A FULL STOP WITH A SINGLE PRESS OF THE IGNITION BUTTON. LATER THE SAME DAY WHILE ATTEMPTING TO GET TO A DEALERSHIP THE VEHICLE AGAIN LOST POWER WHILE BEGINNING TO ACCELERATE. SPEED WAS 64 MPH. THE VEHICLE HAD NO WARNING LIGHTS OR OTHER INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN IMMEDIATELY TO THE NEAREST DEALER. FORD HAS BEEN NOTIFIED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11090973
Recall Date: Apr 30, 2018
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS LETTER IS TO DOCUMENT A SIGNIFICANT ISSUE WITH OUR FORD SHELBY GT350, VIN [XXX], MODEL YR 2017, COLOR: WHITE/BLUE, CURRENT MILEAGE: APPROXIMATELY 1600. IN EARLY MARCH 2018 UPON EXITING A STORE PARKING ONTO AND PULLING ONTO YORBA LINDA BLVD THE VEHICLE EXPERIENCED A SUDDEN POWER LOSS AND ENGINE STOP. THE VEHICLE WOULD NOT RESTART AS IT ROLLED DOWN THE STREET. WE MANAGED TO PULL IT TO THE CURB. BY CYCLING THE IGNITION SYSTEM THE VEHICLE RESTARTED ON A FOURTH ATTEMPT. EACH STARTER CYCLE WAS APPROXIMATELY 10-15 SECONDS. NO WARNING LIGHTS WERE APPARENT PRE OR POST THE EVENT. APPROXIMATELY 1 WEEK LATER, IN MID-MARCH 2018 THE VEHICLE EXPERIENCED THE SAME POWER LOSS AGAIN WHILE PULLING AWAY FROM A STOP SIGN INTO AN INTERSECTION, AGAIN IN YORBA LINDA, CA. THE VEHICLE WAS PUSHED OUT OF THE INTERSECTION, THE STARTER CYCLED, IT CYCLED TWICE FOR APPROXIMATELY 15 SECONDS EACH PERIOD AND ON THE THIRD ATTEMPTED RESTATED. NO WARNING LIGHTS WERE APPARENT PRE OR POST THE EVENT. MOST RECENTLY THE VEHICLE EXPERIENCED 2 DANGEROUS EVENTS. THE VEHICLE WAS GOING DOWNHILL ON A 2 LANE HIGHWAY AT APPROXIMATELY 60 MPH WHEN ALL POWER WAS LOST. ON A DOWNHILL THE VEHICLE COASTED IN GEAR WITH COMPRESSION ENGINE BRAKING SLOWING THE VEHICLE. THE VEHICLE WAS PULLED OVER INTO THE PULL OUT. THE INSTRUMENT PANEL WAS FULLY FUNCTIONAL BUT NO ENGINE POWER, NO WARNING LIGHTS OTHER THAN A YELLOW SQUARE SAYING THE ACCESSORIES WERE POWERED. NO WARNING LIGHTS, NO PROBLEM INDICATOR LIGHTS. THE ENGINE STARTED IMMEDIATELY AFTER REACHING A FULL STOP WITH A SINGLE PRESS OF THE IGNITION BUTTON. LATER THE SAME DAY WHILE ATTEMPTING TO GET TO A DEALERSHIP THE VEHICLE AGAIN LOST POWER WHILE BEGINNING TO ACCELERATE. SPEED WAS 64 MPH. THE VEHICLE HAD NO WARNING LIGHTS OR OTHER INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN IMMEDIATELY TO THE NEAREST DEALER. FORD HAS BEEN NOTIFIED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
THIS LETTER IS TO DOCUMENT A SIGNIFICANT ISSUE WITH OUR FORD SHELBY GT350, VIN [XXX], MODEL YR 2017, COLOR: WHITE/BLUE, CURRENT MILEAGE: APPROXIMATELY 1600. IN EARLY MARCH 2018 UPON EXITING A STORE PARKING ONTO AND PULLING ONTO YORBA LINDA BLVD THE VEHICLE EXPERIENCED A SUDDEN POWER LOSS AND ENGINE STOP. THE VEHICLE WOULD NOT RESTART AS IT ROLLED DOWN THE STREET. WE MANAGED TO PULL IT TO THE CURB. BY CYCLING THE IGNITION SYSTEM THE VEHICLE RESTARTED ON A FOURTH ATTEMPT. EACH STARTER CYCLE WAS APPROXIMATELY 10-15 SECONDS. NO WARNING LIGHTS WERE APPARENT PRE OR POST THE EVENT. APPROXIMATELY 1 WEEK LATER, IN MID-MARCH 2018 THE VEHICLE EXPERIENCED THE SAME POWER LOSS AGAIN WHILE PULLING AWAY FROM A STOP SIGN INTO AN INTERSECTION, AGAIN IN YORBA LINDA, CA. THE VEHICLE WAS PUSHED OUT OF THE INTERSECTION, THE STARTER CYCLED, IT CYCLED TWICE FOR APPROXIMATELY 15 SECONDS EACH PERIOD AND ON THE THIRD ATTEMPTED RESTATED. NO WARNING LIGHTS WERE APPARENT PRE OR POST THE EVENT. MOST RECENTLY THE VEHICLE EXPERIENCED 2 DANGEROUS EVENTS. THE VEHICLE WAS GOING DOWNHILL ON A 2 LANE HIGHWAY AT APPROXIMATELY 60 MPH WHEN ALL POWER WAS LOST. ON A DOWNHILL THE VEHICLE COASTED IN GEAR WITH COMPRESSION ENGINE BRAKING SLOWING THE VEHICLE. THE VEHICLE WAS PULLED OVER INTO THE PULL OUT. THE INSTRUMENT PANEL WAS FULLY FUNCTIONAL BUT NO ENGINE POWER, NO WARNING LIGHTS OTHER THAN A YELLOW SQUARE SAYING THE ACCESSORIES WERE POWERED. NO WARNING LIGHTS, NO PROBLEM INDICATOR LIGHTS. THE ENGINE STARTED IMMEDIATELY AFTER REACHING A FULL STOP WITH A SINGLE PRESS OF THE IGNITION BUTTON. LATER THE SAME DAY WHILE ATTEMPTING TO GET TO A DEALERSHIP THE VEHICLE AGAIN LOST POWER WHILE BEGINNING TO ACCELERATE. SPEED WAS 64 MPH. THE VEHICLE HAD NO WARNING LIGHTS OR OTHER INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN IMMEDIATELY TO THE NEAREST DEALER. FORD HAS BEEN NOTIFIED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
THIS LETTER IS TO DOCUMENT A SIGNIFICANT ISSUE WITH OUR FORD SHELBY GT350, VIN [XXX], MODEL YR 2017, COLOR: WHITE/BLUE, CURRENT MILEAGE: APPROXIMATELY 1600. IN EARLY MARCH 2018 UPON EXITING A STORE PARKING ONTO AND PULLING ONTO YORBA LINDA BLVD THE VEHICLE EXPERIENCED A SUDDEN POWER LOSS AND ENGINE STOP. THE VEHICLE WOULD NOT RESTART AS IT ROLLED DOWN THE STREET. WE MANAGED TO PULL IT TO THE CURB. BY CYCLING THE IGNITION SYSTEM THE VEHICLE RESTARTED ON A FOURTH ATTEMPT. EACH STARTER CYCLE WAS APPROXIMATELY 10-15 SECONDS. NO WARNING LIGHTS WERE APPARENT PRE OR POST THE EVENT. APPROXIMATELY 1 WEEK LATER, IN MID-MARCH 2018 THE VEHICLE EXPERIENCED THE SAME POWER LOSS AGAIN WHILE PULLING AWAY FROM A STOP SIGN INTO AN INTERSECTION, AGAIN IN YORBA LINDA, CA. THE VEHICLE WAS PUSHED OUT OF THE INTERSECTION, THE STARTER CYCLED, IT CYCLED TWICE FOR APPROXIMATELY 15 SECONDS EACH PERIOD AND ON THE THIRD ATTEMPTED RESTATED. NO WARNING LIGHTS WERE APPARENT PRE OR POST THE EVENT. MOST RECENTLY THE VEHICLE EXPERIENCED 2 DANGEROUS EVENTS. THE VEHICLE WAS GOING DOWNHILL ON A 2 LANE HIGHWAY AT APPROXIMATELY 60 MPH WHEN ALL POWER WAS LOST. ON A DOWNHILL THE VEHICLE COASTED IN GEAR WITH COMPRESSION ENGINE BRAKING SLOWING THE VEHICLE. THE VEHICLE WAS PULLED OVER INTO THE PULL OUT. THE INSTRUMENT PANEL WAS FULLY FUNCTIONAL BUT NO ENGINE POWER, NO WARNING LIGHTS OTHER THAN A YELLOW SQUARE SAYING THE ACCESSORIES WERE POWERED. NO WARNING LIGHTS, NO PROBLEM INDICATOR LIGHTS. THE ENGINE STARTED IMMEDIATELY AFTER REACHING A FULL STOP WITH A SINGLE PRESS OF THE IGNITION BUTTON. LATER THE SAME DAY WHILE ATTEMPTING TO GET TO A DEALERSHIP THE VEHICLE AGAIN LOST POWER WHILE BEGINNING TO ACCELERATE. SPEED WAS 64 MPH. THE VEHICLE HAD NO WARNING LIGHTS OR OTHER INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN IMMEDIATELY TO THE NEAREST DEALER. FORD HAS BEEN NOTIFIED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11090973
Recall Date: Apr 30, 2018
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
I ORDERED AND PURCHASED THIS VEHICLE NEW 9/2016 FROM MY FORD DEALER LIST $48,470. THIS VEHICLE HAS FROM FACTORY 20 INCH WHEELS WITH NON RUN FLAT TIRES. AFTER HAVING TIRE FAILURE I LEARNED THERE IS NO SPARE TIRE THAT CAME WITH THE VEHICLE SO I CALLED THE DEALER AND THEY SAID I NEEDED TO BUY A SPARE DONUT SPARE TIRE WHICH FITS IN TRUNK WELL. UNFORTUNATELY THE DONUT SPARE TIRE FROM FORD DOES NOT FIT ON REAR WHEELS OF MY VEHICLE WITH 20 INCH WHEELS PER FORD ENGINEERS IN DETROIT. PER FORD DEALER THERE IS NO FIX FOR MY PROBLEM BECAUSE RUN FLAT TIRES DO NOT EXIST IN THIS SIZE. MY WIFE WON'T DRIVE AND I CAN NOT DRIVE VEHICLE AS INTENDED AND ON TRIPS DUE TO THIS ISSUE. I CONSIDER THIS A SERIOUS SAFETY ISSUE AND MANUFACTURERS SHOULD NOT BE ALLOWED TO SELL A VEHICLE WITHOUT PROVIDING A SPARE TIRE FOR THE VEHICLES THEY BUILD. A FLAT BED TOW TO GET A NEW TIRE( WHEN THEY CAN LOCATE ONE) AND A CAN OF GOOP IN TRUCK IS FORDS SOLUTION.....UNACCEPTABLE
Corrective Action:
I ORDERED AND PURCHASED THIS VEHICLE NEW 9/2016 FROM MY FORD DEALER LIST $48,470. THIS VEHICLE HAS FROM FACTORY 20 INCH WHEELS WITH NON RUN FLAT TIRES. AFTER HAVING TIRE FAILURE I LEARNED THERE IS NO SPARE TIRE THAT CAME WITH THE VEHICLE SO I CALLED THE DEALER AND THEY SAID I NEEDED TO BUY A SPARE DONUT SPARE TIRE WHICH FITS IN TRUNK WELL. UNFORTUNATELY THE DONUT SPARE TIRE FROM FORD DOES NOT FIT ON REAR WHEELS OF MY VEHICLE WITH 20 INCH WHEELS PER FORD ENGINEERS IN DETROIT. PER FORD DEALER THERE IS NO FIX FOR MY PROBLEM BECAUSE RUN FLAT TIRES DO NOT EXIST IN THIS SIZE. MY WIFE WON'T DRIVE AND I CAN NOT DRIVE VEHICLE AS INTENDED AND ON TRIPS DUE TO THIS ISSUE. I CONSIDER THIS A SERIOUS SAFETY ISSUE AND MANUFACTURERS SHOULD NOT BE ALLOWED TO SELL A VEHICLE WITHOUT PROVIDING A SPARE TIRE FOR THE VEHICLES THEY BUILD. A FLAT BED TOW TO GET A NEW TIRE( WHEN THEY CAN LOCATE ONE) AND A CAN OF GOOP IN TRUCK IS FORDS SOLUTION.....UNACCEPTABLE
Additional Notes:
I ORDERED AND PURCHASED THIS VEHICLE NEW 9/2016 FROM MY FORD DEALER LIST $48,470. THIS VEHICLE HAS FROM FACTORY 20 INCH WHEELS WITH NON RUN FLAT TIRES. AFTER HAVING TIRE FAILURE I LEARNED THERE IS NO SPARE TIRE THAT CAME WITH THE VEHICLE SO I CALLED THE DEALER AND THEY SAID I NEEDED TO BUY A SPARE DONUT SPARE TIRE WHICH FITS IN TRUNK WELL. UNFORTUNATELY THE DONUT SPARE TIRE FROM FORD DOES NOT FIT ON REAR WHEELS OF MY VEHICLE WITH 20 INCH WHEELS PER FORD ENGINEERS IN DETROIT. PER FORD DEALER THERE IS NO FIX FOR MY PROBLEM BECAUSE RUN FLAT TIRES DO NOT EXIST IN THIS SIZE. MY WIFE WON'T DRIVE AND I CAN NOT DRIVE VEHICLE AS INTENDED AND ON TRIPS DUE TO THIS ISSUE. I CONSIDER THIS A SERIOUS SAFETY ISSUE AND MANUFACTURERS SHOULD NOT BE ALLOWED TO SELL A VEHICLE WITHOUT PROVIDING A SPARE TIRE FOR THE VEHICLES THEY BUILD. A FLAT BED TOW TO GET A NEW TIRE( WHEN THEY CAN LOCATE ONE) AND A CAN OF GOOP IN TRUCK IS FORDS SOLUTION.....UNACCEPTABLE
Mfg Campaign: 11083742
Recall Date: Apr 7, 2018
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