Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2023 Bronco, Explorer, Lincoln Aviator, F-250 SD, F-350 SD, F-450 SD, F-550 SD, 2021-2022 Lincoln Navigator, Mustang, F-150, and 2022 Expedition vehicles. The low-pressure fuel pump may fail, which can result in an engine stall while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S75
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Mustang vehicles. The brake fluid level sensor may not activate the visual warning indicator when the brake fluid is low. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C35
Recall Date: Oct 27, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang vehicles. An insufficient weld on the front passenger knee air bag may result in an improper air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S07
Recall Date: Feb 16, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang vehicles. The side curtain air bag inflators may have been manufactured with the incorrect amount of compressed gas, which can result in improper air bag inflation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 226, "Ejection Mitigation," and 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21C37
Recall Date: Dec 16, 2021
Consumer Complaints
48 ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Check engine light keeps coming on even after dealer says it is fixed. Keeps throwing codes evaporative emission system problem.
Corrective Action:
Check engine light keeps coming on even after dealer says it is fixed. Keeps throwing codes evaporative emission system problem.
Additional Notes:
Check engine light keeps coming on even after dealer says it is fixed. Keeps throwing codes evaporative emission system problem.
Mfg Campaign: 11561274
Recall Date: Dec 21, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Check engine light keeps coming on even after dealer says it is fixed. Keeps throwing codes evaporative emission system problem.
Corrective Action:
Check engine light keeps coming on even after dealer says it is fixed. Keeps throwing codes evaporative emission system problem.
Additional Notes:
Check engine light keeps coming on even after dealer says it is fixed. Keeps throwing codes evaporative emission system problem.
Mfg Campaign: 11561274
Recall Date: Dec 21, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Check engine light keeps coming on even after dealer says it is fixed. Keeps throwing codes evaporative emission system problem.
Corrective Action:
Check engine light keeps coming on even after dealer says it is fixed. Keeps throwing codes evaporative emission system problem.
Additional Notes:
Check engine light keeps coming on even after dealer says it is fixed. Keeps throwing codes evaporative emission system problem.
Mfg Campaign: 11561274
Recall Date: Dec 21, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Ford Mustang. The contact received notification of NHTSA Campaign Number: 23V727000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Ford Mustang. The contact received notification of NHTSA Campaign Number: 23V727000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Ford Mustang. The contact received notification of NHTSA Campaign Number: 23V727000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11558588
Recall Date: Dec 5, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Failure to repair NHTSA Recall Number 23V727 Summary ON YOUR VEHICLE, THE BRAKE SYSTEM WARNING INDICATOR MAY NOT ILLUMINATE IF THE BRAKE FLUID IS DEPLETED FROM THE BRAKE FLUID RESERVOIR. Safety Risk THIS MAY RESULT IN NO BRAKE SYSTEM WARNING INDICATOR WHEN THE BRAKE FLUID IS BELOW THE RECOMMENDED LEVEL IN THE MASTER CYLINDER BRAKE FLUID RESERVOIR, WHICH MAY INCREASE THE RISK OF A CRASH.
Corrective Action:
Failure to repair NHTSA Recall Number 23V727 Summary ON YOUR VEHICLE, THE BRAKE SYSTEM WARNING INDICATOR MAY NOT ILLUMINATE IF THE BRAKE FLUID IS DEPLETED FROM THE BRAKE FLUID RESERVOIR. Safety Risk THIS MAY RESULT IN NO BRAKE SYSTEM WARNING INDICATOR WHEN THE BRAKE FLUID IS BELOW THE RECOMMENDED LEVEL IN THE MASTER CYLINDER BRAKE FLUID RESERVOIR, WHICH MAY INCREASE THE RISK OF A CRASH.
Additional Notes:
Failure to repair NHTSA Recall Number 23V727 Summary ON YOUR VEHICLE, THE BRAKE SYSTEM WARNING INDICATOR MAY NOT ILLUMINATE IF THE BRAKE FLUID IS DEPLETED FROM THE BRAKE FLUID RESERVOIR. Safety Risk THIS MAY RESULT IN NO BRAKE SYSTEM WARNING INDICATOR WHEN THE BRAKE FLUID IS BELOW THE RECOMMENDED LEVEL IN THE MASTER CYLINDER BRAKE FLUID RESERVOIR, WHICH MAY INCREASE THE RISK OF A CRASH.
Mfg Campaign: 11558589
Recall Date: Dec 5, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Failure to repair NHTSA Recall Number 23V727 Summary ON YOUR VEHICLE, THE BRAKE SYSTEM WARNING INDICATOR MAY NOT ILLUMINATE IF THE BRAKE FLUID IS DEPLETED FROM THE BRAKE FLUID RESERVOIR. Safety Risk THIS MAY RESULT IN NO BRAKE SYSTEM WARNING INDICATOR WHEN THE BRAKE FLUID IS BELOW THE RECOMMENDED LEVEL IN THE MASTER CYLINDER BRAKE FLUID RESERVOIR, WHICH MAY INCREASE THE RISK OF A CRASH.
Corrective Action:
Failure to repair NHTSA Recall Number 23V727 Summary ON YOUR VEHICLE, THE BRAKE SYSTEM WARNING INDICATOR MAY NOT ILLUMINATE IF THE BRAKE FLUID IS DEPLETED FROM THE BRAKE FLUID RESERVOIR. Safety Risk THIS MAY RESULT IN NO BRAKE SYSTEM WARNING INDICATOR WHEN THE BRAKE FLUID IS BELOW THE RECOMMENDED LEVEL IN THE MASTER CYLINDER BRAKE FLUID RESERVOIR, WHICH MAY INCREASE THE RISK OF A CRASH.
Additional Notes:
Failure to repair NHTSA Recall Number 23V727 Summary ON YOUR VEHICLE, THE BRAKE SYSTEM WARNING INDICATOR MAY NOT ILLUMINATE IF THE BRAKE FLUID IS DEPLETED FROM THE BRAKE FLUID RESERVOIR. Safety Risk THIS MAY RESULT IN NO BRAKE SYSTEM WARNING INDICATOR WHEN THE BRAKE FLUID IS BELOW THE RECOMMENDED LEVEL IN THE MASTER CYLINDER BRAKE FLUID RESERVOIR, WHICH MAY INCREASE THE RISK OF A CRASH.
Mfg Campaign: 11558589
Recall Date: Dec 5, 2023
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Failure to repair NHTSA Recall Number 23V727 Summary ON YOUR VEHICLE, THE BRAKE SYSTEM WARNING INDICATOR MAY NOT ILLUMINATE IF THE BRAKE FLUID IS DEPLETED FROM THE BRAKE FLUID RESERVOIR. Safety Risk THIS MAY RESULT IN NO BRAKE SYSTEM WARNING INDICATOR WHEN THE BRAKE FLUID IS BELOW THE RECOMMENDED LEVEL IN THE MASTER CYLINDER BRAKE FLUID RESERVOIR, WHICH MAY INCREASE THE RISK OF A CRASH.
Corrective Action:
Failure to repair NHTSA Recall Number 23V727 Summary ON YOUR VEHICLE, THE BRAKE SYSTEM WARNING INDICATOR MAY NOT ILLUMINATE IF THE BRAKE FLUID IS DEPLETED FROM THE BRAKE FLUID RESERVOIR. Safety Risk THIS MAY RESULT IN NO BRAKE SYSTEM WARNING INDICATOR WHEN THE BRAKE FLUID IS BELOW THE RECOMMENDED LEVEL IN THE MASTER CYLINDER BRAKE FLUID RESERVOIR, WHICH MAY INCREASE THE RISK OF A CRASH.
Additional Notes:
Failure to repair NHTSA Recall Number 23V727 Summary ON YOUR VEHICLE, THE BRAKE SYSTEM WARNING INDICATOR MAY NOT ILLUMINATE IF THE BRAKE FLUID IS DEPLETED FROM THE BRAKE FLUID RESERVOIR. Safety Risk THIS MAY RESULT IN NO BRAKE SYSTEM WARNING INDICATOR WHEN THE BRAKE FLUID IS BELOW THE RECOMMENDED LEVEL IN THE MASTER CYLINDER BRAKE FLUID RESERVOIR, WHICH MAY INCREASE THE RISK OF A CRASH.
Mfg Campaign: 11558589
Recall Date: Dec 5, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2021 Ford Mustang. The contact received a notification through a ride sharing app that the VIN was included in NHTSA Campaign Number: Awaiting# (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Ford Mustang. The contact received a notification through a ride sharing app that the VIN was included in NHTSA Campaign Number: Awaiting# (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Ford Mustang. The contact received a notification through a ride sharing app that the VIN was included in NHTSA Campaign Number: Awaiting# (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11553004
Recall Date: Nov 1, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Rear view camera is not working and the infotainment display is freezes up every time after starting the vehicle. The entire infotainment system is inoperable until next ignition cycle. The key SAFTEY concerns is rear view camera doesn't work at all. This is huge issue to drive and park the car safely. Problem is happening for past one month and could not able to use the vehicle safely. Ford service is very bad and cant event schedule a service to check the issue. trying all options. This problem has been happening for 3-4 months intermittently and past 6 weeks its happening always.
Corrective Action:
Rear view camera is not working and the infotainment display is freezes up every time after starting the vehicle. The entire infotainment system is inoperable until next ignition cycle. The key SAFTEY concerns is rear view camera doesn't work at all. This is huge issue to drive and park the car safely. Problem is happening for past one month and could not able to use the vehicle safely. Ford service is very bad and cant event schedule a service to check the issue. trying all options. This problem has been happening for 3-4 months intermittently and past 6 weeks its happening always.
Additional Notes:
Rear view camera is not working and the infotainment display is freezes up every time after starting the vehicle. The entire infotainment system is inoperable until next ignition cycle. The key SAFTEY concerns is rear view camera doesn't work at all. This is huge issue to drive and park the car safely. Problem is happening for past one month and could not able to use the vehicle safely. Ford service is very bad and cant event schedule a service to check the issue. trying all options. This problem has been happening for 3-4 months intermittently and past 6 weeks its happening always.
Mfg Campaign: 11548399
Recall Date: Oct 5, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rear view camera is not working and the infotainment display is freezes up every time after starting the vehicle. The entire infotainment system is inoperable until next ignition cycle. The key SAFTEY concerns is rear view camera doesn't work at all. This is huge issue to drive and park the car safely. Problem is happening for past one month and could not able to use the vehicle safely. Ford service is very bad and cant event schedule a service to check the issue. trying all options. This problem has been happening for 3-4 months intermittently and past 6 weeks its happening always.
Corrective Action:
Rear view camera is not working and the infotainment display is freezes up every time after starting the vehicle. The entire infotainment system is inoperable until next ignition cycle. The key SAFTEY concerns is rear view camera doesn't work at all. This is huge issue to drive and park the car safely. Problem is happening for past one month and could not able to use the vehicle safely. Ford service is very bad and cant event schedule a service to check the issue. trying all options. This problem has been happening for 3-4 months intermittently and past 6 weeks its happening always.
Additional Notes:
Rear view camera is not working and the infotainment display is freezes up every time after starting the vehicle. The entire infotainment system is inoperable until next ignition cycle. The key SAFTEY concerns is rear view camera doesn't work at all. This is huge issue to drive and park the car safely. Problem is happening for past one month and could not able to use the vehicle safely. Ford service is very bad and cant event schedule a service to check the issue. trying all options. This problem has been happening for 3-4 months intermittently and past 6 weeks its happening always.
Mfg Campaign: 11548399
Recall Date: Oct 5, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Catastrophic engine failure while driving at highway speeds in dense traffic led to seized engine and highly dangerous situation. Root cause wasn't determined due to volume of damage. Three pistons, rods, and crankshaft where shattered beyond recognition along with a cracked block. Engine was highly maintained and showed no signs of failure prior. Completely torn differential bushings around the bolt sleeve with low mileage and roughly a year and a half from build date. Personal research shows that this is a highly common issues that remains unaddressed by Ford and safety agencies.
Corrective Action:
Catastrophic engine failure while driving at highway speeds in dense traffic led to seized engine and highly dangerous situation. Root cause wasn't determined due to volume of damage. Three pistons, rods, and crankshaft where shattered beyond recognition along with a cracked block. Engine was highly maintained and showed no signs of failure prior. Completely torn differential bushings around the bolt sleeve with low mileage and roughly a year and a half from build date. Personal research shows that this is a highly common issues that remains unaddressed by Ford and safety agencies.
Additional Notes:
Catastrophic engine failure while driving at highway speeds in dense traffic led to seized engine and highly dangerous situation. Root cause wasn't determined due to volume of damage. Three pistons, rods, and crankshaft where shattered beyond recognition along with a cracked block. Engine was highly maintained and showed no signs of failure prior. Completely torn differential bushings around the bolt sleeve with low mileage and roughly a year and a half from build date. Personal research shows that this is a highly common issues that remains unaddressed by Ford and safety agencies.
Mfg Campaign: 11547876
Recall Date: Oct 2, 2023
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
Catastrophic engine failure while driving at highway speeds in dense traffic led to seized engine and highly dangerous situation. Root cause wasn't determined due to volume of damage. Three pistons, rods, and crankshaft where shattered beyond recognition along with a cracked block. Engine was highly maintained and showed no signs of failure prior. Completely torn differential bushings around the bolt sleeve with low mileage and roughly a year and a half from build date. Personal research shows that this is a highly common issues that remains unaddressed by Ford and safety agencies.
Corrective Action:
Catastrophic engine failure while driving at highway speeds in dense traffic led to seized engine and highly dangerous situation. Root cause wasn't determined due to volume of damage. Three pistons, rods, and crankshaft where shattered beyond recognition along with a cracked block. Engine was highly maintained and showed no signs of failure prior. Completely torn differential bushings around the bolt sleeve with low mileage and roughly a year and a half from build date. Personal research shows that this is a highly common issues that remains unaddressed by Ford and safety agencies.
Additional Notes:
Catastrophic engine failure while driving at highway speeds in dense traffic led to seized engine and highly dangerous situation. Root cause wasn't determined due to volume of damage. Three pistons, rods, and crankshaft where shattered beyond recognition along with a cracked block. Engine was highly maintained and showed no signs of failure prior. Completely torn differential bushings around the bolt sleeve with low mileage and roughly a year and a half from build date. Personal research shows that this is a highly common issues that remains unaddressed by Ford and safety agencies.
Mfg Campaign: 11547876
Recall Date: Oct 2, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The front brakes grab suddenly during low speed braking under about 6 mph causing the car to jerk to a stop. The front brakes will lock up when coming to a stop at higher speeds at about 25 mph if the car is downshifting gears. The low speed issue happens for about 80 percent of the stops and the higher speed braking issue is hit or miss. There are no warning lights indicated on the dash. I took the car into the dealership with about 3000 miles on it. The dealership said they could not duplicate, it was just how abs works and that I needed to drive more miles and it would go away. I put the pick up date for my car as the incident date but as this is a current and ongoing issue it is every date.
Corrective Action:
The front brakes grab suddenly during low speed braking under about 6 mph causing the car to jerk to a stop. The front brakes will lock up when coming to a stop at higher speeds at about 25 mph if the car is downshifting gears. The low speed issue happens for about 80 percent of the stops and the higher speed braking issue is hit or miss. There are no warning lights indicated on the dash. I took the car into the dealership with about 3000 miles on it. The dealership said they could not duplicate, it was just how abs works and that I needed to drive more miles and it would go away. I put the pick up date for my car as the incident date but as this is a current and ongoing issue it is every date.
Additional Notes:
The front brakes grab suddenly during low speed braking under about 6 mph causing the car to jerk to a stop. The front brakes will lock up when coming to a stop at higher speeds at about 25 mph if the car is downshifting gears. The low speed issue happens for about 80 percent of the stops and the higher speed braking issue is hit or miss. There are no warning lights indicated on the dash. I took the car into the dealership with about 3000 miles on it. The dealership said they could not duplicate, it was just how abs works and that I needed to drive more miles and it would go away. I put the pick up date for my car as the incident date but as this is a current and ongoing issue it is every date.
Mfg Campaign: 11525206
Recall Date: Jun 3, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Ford Mustang GT500. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering as the instrument cluster went blank and the charging system error warning message was illuminated. The contact also stated that while driving at an undisclosed speed, the "Battery Save Mode, Pull Over, and Turn Car Off and On" message was illuminated. The contact had pulled over to turn off the vehicle and was able to restart. The failure reoccurred intermittently. The vehicle was taken to a local dealer, where the failures could not be duplicated. The contact stated that the failure reoccurred and that the suspension error warning message was illuminated. The contact then stated that while driving at approximately 25 MPH, the launch control feature was inadvertently activated, causing the contact to lose control of the steering wheel, the vehicle to make a 360-degree turn in the middle of the intersection, and the contact to crash onto the sidewalk. The contact had to receive medical attention and sustained a broken wrist and torn ligament. The vehicle was towed to Sunrise Ford(16005 Valley Blvd, Fontana, CA 92335); however, the mechanic advised for body repairs to be done first, and the vehicle was then towed to an independent mechanic, where the tires, rims, and spoiler were replaced. The vehicle was then towed back to the dealer, where it was diagnosed that the alternator and catalytic converter needed to be replaced. The vehicle was repaired; however, the failure reoccurred, and after the vehicle was towed back to the dealer, the failures could not be duplicated. The manufacturer was made aware of the failure. The approximate failure mileage was unknown.
Corrective Action:
The contact owns a 2021 Ford Mustang GT500. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering as the instrument cluster went blank and the charging system error warning message was illuminated. The contact also stated that while driving at an undisclosed speed, the "Battery Save Mode, Pull Over, and Turn Car Off and On" message was illuminated. The contact had pulled over to turn off the vehicle and was able to restart. The failure reoccurred intermittently. The vehicle was taken to a local dealer, where the failures could not be duplicated. The contact stated that the failure reoccurred and that the suspension error warning message was illuminated. The contact then stated that while driving at approximately 25 MPH, the launch control feature was inadvertently activated, causing the contact to lose control of the steering wheel, the vehicle to make a 360-degree turn in the middle of the intersection, and the contact to crash onto the sidewalk. The contact had to receive medical attention and sustained a broken wrist and torn ligament. The vehicle was towed to Sunrise Ford(16005 Valley Blvd, Fontana, CA 92335); however, the mechanic advised for body repairs to be done first, and the vehicle was then towed to an independent mechanic, where the tires, rims, and spoiler were replaced. The vehicle was then towed back to the dealer, where it was diagnosed that the alternator and catalytic converter needed to be replaced. The vehicle was repaired; however, the failure reoccurred, and after the vehicle was towed back to the dealer, the failures could not be duplicated. The manufacturer was made aware of the failure. The approximate failure mileage was unknown.
Additional Notes:
The contact owns a 2021 Ford Mustang GT500. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering as the instrument cluster went blank and the charging system error warning message was illuminated. The contact also stated that while driving at an undisclosed speed, the "Battery Save Mode, Pull Over, and Turn Car Off and On" message was illuminated. The contact had pulled over to turn off the vehicle and was able to restart. The failure reoccurred intermittently. The vehicle was taken to a local dealer, where the failures could not be duplicated. The contact stated that the failure reoccurred and that the suspension error warning message was illuminated. The contact then stated that while driving at approximately 25 MPH, the launch control feature was inadvertently activated, causing the contact to lose control of the steering wheel, the vehicle to make a 360-degree turn in the middle of the intersection, and the contact to crash onto the sidewalk. The contact had to receive medical attention and sustained a broken wrist and torn ligament. The vehicle was towed to Sunrise Ford(16005 Valley Blvd, Fontana, CA 92335); however, the mechanic advised for body repairs to be done first, and the vehicle was then towed to an independent mechanic, where the tires, rims, and spoiler were replaced. The vehicle was then towed back to the dealer, where it was diagnosed that the alternator and catalytic converter needed to be replaced. The vehicle was repaired; however, the failure reoccurred, and after the vehicle was towed back to the dealer, the failures could not be duplicated. The manufacturer was made aware of the failure. The approximate failure mileage was unknown.
Mfg Campaign: 11522730
Recall Date: May 18, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2021 Ford Mustang GT500. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering as the instrument cluster went blank and the charging system error warning message was illuminated. The contact also stated that while driving at an undisclosed speed, the "Battery Save Mode, Pull Over, and Turn Car Off and On" message was illuminated. The contact had pulled over to turn off the vehicle and was able to restart. The failure reoccurred intermittently. The vehicle was taken to a local dealer, where the failures could not be duplicated. The contact stated that the failure reoccurred and that the suspension error warning message was illuminated. The contact then stated that while driving at approximately 25 MPH, the launch control feature was inadvertently activated, causing the contact to lose control of the steering wheel, the vehicle to make a 360-degree turn in the middle of the intersection, and the contact to crash onto the sidewalk. The contact had to receive medical attention and sustained a broken wrist and torn ligament. The vehicle was towed to Sunrise Ford(16005 Valley Blvd, Fontana, CA 92335); however, the mechanic advised for body repairs to be done first, and the vehicle was then towed to an independent mechanic, where the tires, rims, and spoiler were replaced. The vehicle was then towed back to the dealer, where it was diagnosed that the alternator and catalytic converter needed to be replaced. The vehicle was repaired; however, the failure reoccurred, and after the vehicle was towed back to the dealer, the failures could not be duplicated. The manufacturer was made aware of the failure. The approximate failure mileage was unknown.
Corrective Action:
The contact owns a 2021 Ford Mustang GT500. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering as the instrument cluster went blank and the charging system error warning message was illuminated. The contact also stated that while driving at an undisclosed speed, the "Battery Save Mode, Pull Over, and Turn Car Off and On" message was illuminated. The contact had pulled over to turn off the vehicle and was able to restart. The failure reoccurred intermittently. The vehicle was taken to a local dealer, where the failures could not be duplicated. The contact stated that the failure reoccurred and that the suspension error warning message was illuminated. The contact then stated that while driving at approximately 25 MPH, the launch control feature was inadvertently activated, causing the contact to lose control of the steering wheel, the vehicle to make a 360-degree turn in the middle of the intersection, and the contact to crash onto the sidewalk. The contact had to receive medical attention and sustained a broken wrist and torn ligament. The vehicle was towed to Sunrise Ford(16005 Valley Blvd, Fontana, CA 92335); however, the mechanic advised for body repairs to be done first, and the vehicle was then towed to an independent mechanic, where the tires, rims, and spoiler were replaced. The vehicle was then towed back to the dealer, where it was diagnosed that the alternator and catalytic converter needed to be replaced. The vehicle was repaired; however, the failure reoccurred, and after the vehicle was towed back to the dealer, the failures could not be duplicated. The manufacturer was made aware of the failure. The approximate failure mileage was unknown.
Additional Notes:
The contact owns a 2021 Ford Mustang GT500. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering as the instrument cluster went blank and the charging system error warning message was illuminated. The contact also stated that while driving at an undisclosed speed, the "Battery Save Mode, Pull Over, and Turn Car Off and On" message was illuminated. The contact had pulled over to turn off the vehicle and was able to restart. The failure reoccurred intermittently. The vehicle was taken to a local dealer, where the failures could not be duplicated. The contact stated that the failure reoccurred and that the suspension error warning message was illuminated. The contact then stated that while driving at approximately 25 MPH, the launch control feature was inadvertently activated, causing the contact to lose control of the steering wheel, the vehicle to make a 360-degree turn in the middle of the intersection, and the contact to crash onto the sidewalk. The contact had to receive medical attention and sustained a broken wrist and torn ligament. The vehicle was towed to Sunrise Ford(16005 Valley Blvd, Fontana, CA 92335); however, the mechanic advised for body repairs to be done first, and the vehicle was then towed to an independent mechanic, where the tires, rims, and spoiler were replaced. The vehicle was then towed back to the dealer, where it was diagnosed that the alternator and catalytic converter needed to be replaced. The vehicle was repaired; however, the failure reoccurred, and after the vehicle was towed back to the dealer, the failures could not be duplicated. The manufacturer was made aware of the failure. The approximate failure mileage was unknown.
Mfg Campaign: 11522730
Recall Date: May 18, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2021 Ford Mustang GT500. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering as the instrument cluster went blank and the charging system error warning message was illuminated. The contact also stated that while driving at an undisclosed speed, the "Battery Save Mode, Pull Over, and Turn Car Off and On" message was illuminated. The contact had pulled over to turn off the vehicle and was able to restart. The failure reoccurred intermittently. The vehicle was taken to a local dealer, where the failures could not be duplicated. The contact stated that the failure reoccurred and that the suspension error warning message was illuminated. The contact then stated that while driving at approximately 25 MPH, the launch control feature was inadvertently activated, causing the contact to lose control of the steering wheel, the vehicle to make a 360-degree turn in the middle of the intersection, and the contact to crash onto the sidewalk. The contact had to receive medical attention and sustained a broken wrist and torn ligament. The vehicle was towed to Sunrise Ford(16005 Valley Blvd, Fontana, CA 92335); however, the mechanic advised for body repairs to be done first, and the vehicle was then towed to an independent mechanic, where the tires, rims, and spoiler were replaced. The vehicle was then towed back to the dealer, where it was diagnosed that the alternator and catalytic converter needed to be replaced. The vehicle was repaired; however, the failure reoccurred, and after the vehicle was towed back to the dealer, the failures could not be duplicated. The manufacturer was made aware of the failure. The approximate failure mileage was unknown.
Corrective Action:
The contact owns a 2021 Ford Mustang GT500. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering as the instrument cluster went blank and the charging system error warning message was illuminated. The contact also stated that while driving at an undisclosed speed, the "Battery Save Mode, Pull Over, and Turn Car Off and On" message was illuminated. The contact had pulled over to turn off the vehicle and was able to restart. The failure reoccurred intermittently. The vehicle was taken to a local dealer, where the failures could not be duplicated. The contact stated that the failure reoccurred and that the suspension error warning message was illuminated. The contact then stated that while driving at approximately 25 MPH, the launch control feature was inadvertently activated, causing the contact to lose control of the steering wheel, the vehicle to make a 360-degree turn in the middle of the intersection, and the contact to crash onto the sidewalk. The contact had to receive medical attention and sustained a broken wrist and torn ligament. The vehicle was towed to Sunrise Ford(16005 Valley Blvd, Fontana, CA 92335); however, the mechanic advised for body repairs to be done first, and the vehicle was then towed to an independent mechanic, where the tires, rims, and spoiler were replaced. The vehicle was then towed back to the dealer, where it was diagnosed that the alternator and catalytic converter needed to be replaced. The vehicle was repaired; however, the failure reoccurred, and after the vehicle was towed back to the dealer, the failures could not be duplicated. The manufacturer was made aware of the failure. The approximate failure mileage was unknown.
Additional Notes:
The contact owns a 2021 Ford Mustang GT500. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering as the instrument cluster went blank and the charging system error warning message was illuminated. The contact also stated that while driving at an undisclosed speed, the "Battery Save Mode, Pull Over, and Turn Car Off and On" message was illuminated. The contact had pulled over to turn off the vehicle and was able to restart. The failure reoccurred intermittently. The vehicle was taken to a local dealer, where the failures could not be duplicated. The contact stated that the failure reoccurred and that the suspension error warning message was illuminated. The contact then stated that while driving at approximately 25 MPH, the launch control feature was inadvertently activated, causing the contact to lose control of the steering wheel, the vehicle to make a 360-degree turn in the middle of the intersection, and the contact to crash onto the sidewalk. The contact had to receive medical attention and sustained a broken wrist and torn ligament. The vehicle was towed to Sunrise Ford(16005 Valley Blvd, Fontana, CA 92335); however, the mechanic advised for body repairs to be done first, and the vehicle was then towed to an independent mechanic, where the tires, rims, and spoiler were replaced. The vehicle was then towed back to the dealer, where it was diagnosed that the alternator and catalytic converter needed to be replaced. The vehicle was repaired; however, the failure reoccurred, and after the vehicle was towed back to the dealer, the failures could not be duplicated. The manufacturer was made aware of the failure. The approximate failure mileage was unknown.
Mfg Campaign: 11522730
Recall Date: May 18, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
1st dealer visit: at low speeds car acted like it was in neutral and then surged when trying to accelerate. Dealer said they corrected the issue. they did not. 2nd dealer visit: car was still doing the same as number 1. While on the highway with cruise control set at 75 mph, I lost power and smoke started billowing from under the car. transmission was shifting erratically, went into limp mode and i made it off the highway to call a tow truck. Dealer said they repaired the issue. 3rd dealer visit: car is still doing the same as number 1. now the car is also very jerky in 3, 5, 8 gears. I almost ran into my own car while parking due to the random lunging. It hesitates and stumbles in most gears and I have no confidence when pulling out onto a street or trying to pass on the highway. It shifts extremely hard from 4th to 5th gear; feels like I ran over something or got rear ended. The dealer wants to repeat the same repair they tried in visit #2, new valve body. -Transmission failed. dealership says valve body but the new one is broken also. waiting on the 3rd one for this car. Possibly available for inspection; it is at dealership. -Random lurching at low speeds and power loss on the highway are my safety concerns. -Dealer found the issue and attempted repair. -Manufacturer, police or insurance have not inspected. I have a ticket open with Ford currently. -Warning lamps? not on the 1st visit. yes, when I lost power on the highway but the light came on well after the issue was apparent with smoke behind me. 3rd visit, no warning lamps.
Corrective Action:
1st dealer visit: at low speeds car acted like it was in neutral and then surged when trying to accelerate. Dealer said they corrected the issue. they did not. 2nd dealer visit: car was still doing the same as number 1. While on the highway with cruise control set at 75 mph, I lost power and smoke started billowing from under the car. transmission was shifting erratically, went into limp mode and i made it off the highway to call a tow truck. Dealer said they repaired the issue. 3rd dealer visit: car is still doing the same as number 1. now the car is also very jerky in 3, 5, 8 gears. I almost ran into my own car while parking due to the random lunging. It hesitates and stumbles in most gears and I have no confidence when pulling out onto a street or trying to pass on the highway. It shifts extremely hard from 4th to 5th gear; feels like I ran over something or got rear ended. The dealer wants to repeat the same repair they tried in visit #2, new valve body. -Transmission failed. dealership says valve body but the new one is broken also. waiting on the 3rd one for this car. Possibly available for inspection; it is at dealership. -Random lurching at low speeds and power loss on the highway are my safety concerns. -Dealer found the issue and attempted repair. -Manufacturer, police or insurance have not inspected. I have a ticket open with Ford currently. -Warning lamps? not on the 1st visit. yes, when I lost power on the highway but the light came on well after the issue was apparent with smoke behind me. 3rd visit, no warning lamps.
Additional Notes:
1st dealer visit: at low speeds car acted like it was in neutral and then surged when trying to accelerate. Dealer said they corrected the issue. they did not. 2nd dealer visit: car was still doing the same as number 1. While on the highway with cruise control set at 75 mph, I lost power and smoke started billowing from under the car. transmission was shifting erratically, went into limp mode and i made it off the highway to call a tow truck. Dealer said they repaired the issue. 3rd dealer visit: car is still doing the same as number 1. now the car is also very jerky in 3, 5, 8 gears. I almost ran into my own car while parking due to the random lunging. It hesitates and stumbles in most gears and I have no confidence when pulling out onto a street or trying to pass on the highway. It shifts extremely hard from 4th to 5th gear; feels like I ran over something or got rear ended. The dealer wants to repeat the same repair they tried in visit #2, new valve body. -Transmission failed. dealership says valve body but the new one is broken also. waiting on the 3rd one for this car. Possibly available for inspection; it is at dealership. -Random lurching at low speeds and power loss on the highway are my safety concerns. -Dealer found the issue and attempted repair. -Manufacturer, police or insurance have not inspected. I have a ticket open with Ford currently. -Warning lamps? not on the 1st visit. yes, when I lost power on the highway but the light came on well after the issue was apparent with smoke behind me. 3rd visit, no warning lamps.
Mfg Campaign: 11509876
Recall Date: Mar 2, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
The contact owns a 2021 Ford Mustang. The contact stated while driving at an undisclosed speed, the pre-collision sensor alert warning light was illuminated. The contact stated that he was concerned that the sensor had malfunctioned. The vehicle was not diagnosed or repaired. The dealer was notified of the failure and the contact was informed that there would be a fee for the diagnostic test. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 8,000.
Corrective Action:
The contact owns a 2021 Ford Mustang. The contact stated while driving at an undisclosed speed, the pre-collision sensor alert warning light was illuminated. The contact stated that he was concerned that the sensor had malfunctioned. The vehicle was not diagnosed or repaired. The dealer was notified of the failure and the contact was informed that there would be a fee for the diagnostic test. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 8,000.
Additional Notes:
The contact owns a 2021 Ford Mustang. The contact stated while driving at an undisclosed speed, the pre-collision sensor alert warning light was illuminated. The contact stated that he was concerned that the sensor had malfunctioned. The vehicle was not diagnosed or repaired. The dealer was notified of the failure and the contact was informed that there would be a fee for the diagnostic test. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 8,000.
Mfg Campaign: 11502691
Recall Date: Jan 19, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
After slight acceleration and then light braking vehicle wants to lunge forward and is a outright safety hazard in 3 separate incidents it almost caused an accident and one was a pedestrian, fors is well aware of this vehicles incidents and well documented by text from dealer acknowledging such incidents
Corrective Action:
After slight acceleration and then light braking vehicle wants to lunge forward and is a outright safety hazard in 3 separate incidents it almost caused an accident and one was a pedestrian, fors is well aware of this vehicles incidents and well documented by text from dealer acknowledging such incidents
Additional Notes:
After slight acceleration and then light braking vehicle wants to lunge forward and is a outright safety hazard in 3 separate incidents it almost caused an accident and one was a pedestrian, fors is well aware of this vehicles incidents and well documented by text from dealer acknowledging such incidents
Mfg Campaign: 11499594
Recall Date: Dec 30, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact leased a 2021 Ford Mustang from an Enterprise rental company. The contact stated while driving approximately 3-5 MPH and coming to a complete stop, the brake pedal was depressed but the vehicle failed to respond, lunged forward, and hit the rear of the vehicle before him. The contact stated that it was a fender-bender; however, the front of the vehicle sustained damage. The air bags did not deploy. There was no warning light illuminated. The contact did not sustain injuries. The occupants of the other vehicle did not sustain injuries. There was no police report filed. The contact was able to continue driving. The dealer was notified of the failure and informed the contact that there was no recall associated with the failure. The vehicle was returned to Enterprise rental company. There was no further information provided. The manufacturer was not notified of the failure. The failure mileage was approximately 4,000. The VIN was unavailable. .
Corrective Action:
The contact leased a 2021 Ford Mustang from an Enterprise rental company. The contact stated while driving approximately 3-5 MPH and coming to a complete stop, the brake pedal was depressed but the vehicle failed to respond, lunged forward, and hit the rear of the vehicle before him. The contact stated that it was a fender-bender; however, the front of the vehicle sustained damage. The air bags did not deploy. There was no warning light illuminated. The contact did not sustain injuries. The occupants of the other vehicle did not sustain injuries. There was no police report filed. The contact was able to continue driving. The dealer was notified of the failure and informed the contact that there was no recall associated with the failure. The vehicle was returned to Enterprise rental company. There was no further information provided. The manufacturer was not notified of the failure. The failure mileage was approximately 4,000. The VIN was unavailable. .
Additional Notes:
The contact leased a 2021 Ford Mustang from an Enterprise rental company. The contact stated while driving approximately 3-5 MPH and coming to a complete stop, the brake pedal was depressed but the vehicle failed to respond, lunged forward, and hit the rear of the vehicle before him. The contact stated that it was a fender-bender; however, the front of the vehicle sustained damage. The air bags did not deploy. There was no warning light illuminated. The contact did not sustain injuries. The occupants of the other vehicle did not sustain injuries. There was no police report filed. The contact was able to continue driving. The dealer was notified of the failure and informed the contact that there was no recall associated with the failure. The vehicle was returned to Enterprise rental company. There was no further information provided. The manufacturer was not notified of the failure. The failure mileage was approximately 4,000. The VIN was unavailable. .
Mfg Campaign: 11497775
Recall Date: Dec 16, 2022
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