Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2023-2024 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S49
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2024 Mustang vehicles. The Instrument Panel Cluster (IPC) may not illuminate at startup or while driving. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C35
Recall Date: Oct 25, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2023 Lincoln Corsair, 2023-2024 Escape, 2024 Mustang, and 2025 Explorer vehicles. The fuel injectors may have been assembled without O-ring support discs, which can result in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24S54
Recall Date: Aug 23, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2024 Mustang vehicles. The rear suspension knuckles may have a casting defect that causes them to fail, which can result in a loss of vehicle handling and steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S49
Recall Date: Aug 9, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2024 Mustang vehicles. The brake fluid level sensor may not be properly configured after a Body Control Module (BCM) service update, resulting in a constantly illuminated brake fluid level warning light that can conceal a low brake fluid condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S43
Recall Date: Jun 28, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2024 Mustang vehicles. The clutch pressure line may be improperly secured and contact hot exhaust components, which can result in melting of the clutch pressure line and cause a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S36
Recall Date: Jun 3, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2024 Mustang vehicles equipped with 2.3L engines. The low-pressure fuel supply line may be damaged or cut, which can result in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S19
Recall Date: Mar 22, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2024 Mustang vehicles. The brake pedal assembly may have been manufactured incorrectly, which can result in a loose brake pedal.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S61
Recall Date: Nov 28, 2023
Consumer Complaints
77 ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My new 2024 Mustang GT’s AC doesn't blow cold air. It has less than 3,000 miles. It is beginning to be a known problem for 2024 mustang owners. This can be dangerous if a driver is trying to use the touch screen to work the air conditioner and settings.
Corrective Action:
My new 2024 Mustang GT’s AC doesn't blow cold air. It has less than 3,000 miles. It is beginning to be a known problem for 2024 mustang owners. This can be dangerous if a driver is trying to use the touch screen to work the air conditioner and settings.
Additional Notes:
My new 2024 Mustang GT’s AC doesn't blow cold air. It has less than 3,000 miles. It is beginning to be a known problem for 2024 mustang owners. This can be dangerous if a driver is trying to use the touch screen to work the air conditioner and settings.
Mfg Campaign: 11648225
Recall Date: Mar 13, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My new 2024 Mustang GT’s AC doesn't blow cold air. It has less than 3,000 miles. It is beginning to be a known problem for 2024 mustang owners. This can be dangerous if a driver is trying to use the touch screen to work the air conditioner and settings.
Corrective Action:
My new 2024 Mustang GT’s AC doesn't blow cold air. It has less than 3,000 miles. It is beginning to be a known problem for 2024 mustang owners. This can be dangerous if a driver is trying to use the touch screen to work the air conditioner and settings.
Additional Notes:
My new 2024 Mustang GT’s AC doesn't blow cold air. It has less than 3,000 miles. It is beginning to be a known problem for 2024 mustang owners. This can be dangerous if a driver is trying to use the touch screen to work the air conditioner and settings.
Mfg Campaign: 11648225
Recall Date: Mar 13, 2025
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2024 Ford Mustang. The contact stated that while driving 35 MPH, the contact felt a jolt from the rear driver’s side of the vehicle and heard the rear driver’s side tire rubbing. The contact stopped vehicle on the side of the road and had the vehicle towed to a local dealer, where the vehicle was diagnosed, and the contact was informed that the rear suspension knuckle had failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V593000 (SUSPENSION); as possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 13,000.
Corrective Action:
The contact owns a 2024 Ford Mustang. The contact stated that while driving 35 MPH, the contact felt a jolt from the rear driver’s side of the vehicle and heard the rear driver’s side tire rubbing. The contact stopped vehicle on the side of the road and had the vehicle towed to a local dealer, where the vehicle was diagnosed, and the contact was informed that the rear suspension knuckle had failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V593000 (SUSPENSION); as possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 13,000.
Additional Notes:
The contact owns a 2024 Ford Mustang. The contact stated that while driving 35 MPH, the contact felt a jolt from the rear driver’s side of the vehicle and heard the rear driver’s side tire rubbing. The contact stopped vehicle on the side of the road and had the vehicle towed to a local dealer, where the vehicle was diagnosed, and the contact was informed that the rear suspension knuckle had failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V593000 (SUSPENSION); as possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 13,000.
Mfg Campaign: 11647744
Recall Date: Mar 11, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
• Std Cruise Control failure. Yes, available for inspection, test drive and failure analysis. • Upon turning CC (Cruise control) on the Green Icon appears (should be Ghost Icon) AND is set at the speed limit. If below the speed limit NO speed up to "SET" speed occurs. Instead if you speed up, manually, to "SET" speed you can't go past the "SET" speed. Pressing on the accelerator has a power loss and flat lining. Speed does not increase until you go to heavy open throttle then it "TAKES OFF". Impossible to drive in Cruise control mode. • Problem was presented to Gaudin Ford Dealership >>> Twice. Once on December 17th, 2024 and again on March 4th, 2025 Gaudio Ford States " NPF - No problem found normal operation at this time". Also, "unable to duplicate concern no DTC were present no tabs or scams for this concern rise with shop foremen all systems are working with spec at this time". Back on Dec 17th, 2024 Reported "Checked Oasis found SSM 53160. Per SSM they will be an update available at first quarter of 2025. Recommend returning when update is available ". • Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO. • Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO. Not aware of.
Corrective Action:
• Std Cruise Control failure. Yes, available for inspection, test drive and failure analysis. • Upon turning CC (Cruise control) on the Green Icon appears (should be Ghost Icon) AND is set at the speed limit. If below the speed limit NO speed up to "SET" speed occurs. Instead if you speed up, manually, to "SET" speed you can't go past the "SET" speed. Pressing on the accelerator has a power loss and flat lining. Speed does not increase until you go to heavy open throttle then it "TAKES OFF". Impossible to drive in Cruise control mode. • Problem was presented to Gaudin Ford Dealership >>> Twice. Once on December 17th, 2024 and again on March 4th, 2025 Gaudio Ford States " NPF - No problem found normal operation at this time". Also, "unable to duplicate concern no DTC were present no tabs or scams for this concern rise with shop foremen all systems are working with spec at this time". Back on Dec 17th, 2024 Reported "Checked Oasis found SSM 53160. Per SSM they will be an update available at first quarter of 2025. Recommend returning when update is available ". • Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO. • Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO. Not aware of.
Additional Notes:
• Std Cruise Control failure. Yes, available for inspection, test drive and failure analysis. • Upon turning CC (Cruise control) on the Green Icon appears (should be Ghost Icon) AND is set at the speed limit. If below the speed limit NO speed up to "SET" speed occurs. Instead if you speed up, manually, to "SET" speed you can't go past the "SET" speed. Pressing on the accelerator has a power loss and flat lining. Speed does not increase until you go to heavy open throttle then it "TAKES OFF". Impossible to drive in Cruise control mode. • Problem was presented to Gaudin Ford Dealership >>> Twice. Once on December 17th, 2024 and again on March 4th, 2025 Gaudio Ford States " NPF - No problem found normal operation at this time". Also, "unable to duplicate concern no DTC were present no tabs or scams for this concern rise with shop foremen all systems are working with spec at this time". Back on Dec 17th, 2024 Reported "Checked Oasis found SSM 53160. Per SSM they will be an update available at first quarter of 2025. Recommend returning when update is available ". • Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO. • Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO. Not aware of.
Mfg Campaign: 11647228
Recall Date: Mar 9, 2025
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
• Std Cruise Control failure. Yes, available for inspection, test drive and failure analysis. • Upon turning CC (Cruise control) on the Green Icon appears (should be Ghost Icon) AND is set at the speed limit. If below the speed limit NO speed up to "SET" speed occurs. Instead if you speed up, manually, to "SET" speed you can't go past the "SET" speed. Pressing on the accelerator has a power loss and flat lining. Speed does not increase until you go to heavy open throttle then it "TAKES OFF". Impossible to drive in Cruise control mode. • Problem was presented to Gaudin Ford Dealership >>> Twice. Once on December 17th, 2024 and again on March 4th, 2025 Gaudio Ford States " NPF - No problem found normal operation at this time". Also, "unable to duplicate concern no DTC were present no tabs or scams for this concern rise with shop foremen all systems are working with spec at this time". Back on Dec 17th, 2024 Reported "Checked Oasis found SSM 53160. Per SSM they will be an update available at first quarter of 2025. Recommend returning when update is available ". • Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO. • Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO. Not aware of.
Corrective Action:
• Std Cruise Control failure. Yes, available for inspection, test drive and failure analysis. • Upon turning CC (Cruise control) on the Green Icon appears (should be Ghost Icon) AND is set at the speed limit. If below the speed limit NO speed up to "SET" speed occurs. Instead if you speed up, manually, to "SET" speed you can't go past the "SET" speed. Pressing on the accelerator has a power loss and flat lining. Speed does not increase until you go to heavy open throttle then it "TAKES OFF". Impossible to drive in Cruise control mode. • Problem was presented to Gaudin Ford Dealership >>> Twice. Once on December 17th, 2024 and again on March 4th, 2025 Gaudio Ford States " NPF - No problem found normal operation at this time". Also, "unable to duplicate concern no DTC were present no tabs or scams for this concern rise with shop foremen all systems are working with spec at this time". Back on Dec 17th, 2024 Reported "Checked Oasis found SSM 53160. Per SSM they will be an update available at first quarter of 2025. Recommend returning when update is available ". • Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO. • Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO. Not aware of.
Additional Notes:
• Std Cruise Control failure. Yes, available for inspection, test drive and failure analysis. • Upon turning CC (Cruise control) on the Green Icon appears (should be Ghost Icon) AND is set at the speed limit. If below the speed limit NO speed up to "SET" speed occurs. Instead if you speed up, manually, to "SET" speed you can't go past the "SET" speed. Pressing on the accelerator has a power loss and flat lining. Speed does not increase until you go to heavy open throttle then it "TAKES OFF". Impossible to drive in Cruise control mode. • Problem was presented to Gaudin Ford Dealership >>> Twice. Once on December 17th, 2024 and again on March 4th, 2025 Gaudio Ford States " NPF - No problem found normal operation at this time". Also, "unable to duplicate concern no DTC were present no tabs or scams for this concern rise with shop foremen all systems are working with spec at this time". Back on Dec 17th, 2024 Reported "Checked Oasis found SSM 53160. Per SSM they will be an update available at first quarter of 2025. Recommend returning when update is available ". • Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO. • Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO. Not aware of.
Mfg Campaign: 11647228
Recall Date: Mar 9, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2024 Ford Mustang. The contact stated that while driving at various speeds, the brake pedal felt loosened and squeaked while being depressed. The contact stated that occasionally the brake pedal would depress and remain on the floorboard. There was no warning light illuminated. The contact stated that the failure had progressed over time. The vehicle was taken to the local dealer; however, the cause of the failure was not determined. The vehicle was not repaired. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 23V800000 (Service Brakes, Hydraulic); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100.
Corrective Action:
The contact owns a 2024 Ford Mustang. The contact stated that while driving at various speeds, the brake pedal felt loosened and squeaked while being depressed. The contact stated that occasionally the brake pedal would depress and remain on the floorboard. There was no warning light illuminated. The contact stated that the failure had progressed over time. The vehicle was taken to the local dealer; however, the cause of the failure was not determined. The vehicle was not repaired. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 23V800000 (Service Brakes, Hydraulic); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100.
Additional Notes:
The contact owns a 2024 Ford Mustang. The contact stated that while driving at various speeds, the brake pedal felt loosened and squeaked while being depressed. The contact stated that occasionally the brake pedal would depress and remain on the floorboard. There was no warning light illuminated. The contact stated that the failure had progressed over time. The vehicle was taken to the local dealer; however, the cause of the failure was not determined. The vehicle was not repaired. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 23V800000 (Service Brakes, Hydraulic); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100.
Mfg Campaign: 11640929
Recall Date: Feb 5, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Georgia, Metro Atlanta area, on [XXX]; while driving on [XXX] , at speed of around 65 mph, car dashboard displayed message of Drive Mode Disabled; Service Engine Soon. 2024 Mustang GT lost ability to accelerate, or change gears; was forced to pull over to the far right in order to exit highway. Stopped at a Shell gas station parking lot, turned off ignition, waited a couple of minutes, turned on ignition, the warning signs of service engine soon disappeared. Was able to drive to nearest Ford dealer for service appointment. Is available for inspection upon request. Personal safety and safety of others on road were at risk since car lost ability to drive while at highway speed. Dealer service was unable to diagnose or confirm the problem. Vehicle has not been inspected by manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Georgia, Metro Atlanta area, on [XXX]; while driving on [XXX] , at speed of around 65 mph, car dashboard displayed message of Drive Mode Disabled; Service Engine Soon. 2024 Mustang GT lost ability to accelerate, or change gears; was forced to pull over to the far right in order to exit highway. Stopped at a Shell gas station parking lot, turned off ignition, waited a couple of minutes, turned on ignition, the warning signs of service engine soon disappeared. Was able to drive to nearest Ford dealer for service appointment. Is available for inspection upon request. Personal safety and safety of others on road were at risk since car lost ability to drive while at highway speed. Dealer service was unable to diagnose or confirm the problem. Vehicle has not been inspected by manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Georgia, Metro Atlanta area, on [XXX]; while driving on [XXX] , at speed of around 65 mph, car dashboard displayed message of Drive Mode Disabled; Service Engine Soon. 2024 Mustang GT lost ability to accelerate, or change gears; was forced to pull over to the far right in order to exit highway. Stopped at a Shell gas station parking lot, turned off ignition, waited a couple of minutes, turned on ignition, the warning signs of service engine soon disappeared. Was able to drive to nearest Ford dealer for service appointment. Is available for inspection upon request. Personal safety and safety of others on road were at risk since car lost ability to drive while at highway speed. Dealer service was unable to diagnose or confirm the problem. Vehicle has not been inspected by manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11638156
Recall Date: Jan 23, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Georgia, Metro Atlanta area, on [XXX]; while driving on [XXX] , at speed of around 65 mph, car dashboard displayed message of Drive Mode Disabled; Service Engine Soon. 2024 Mustang GT lost ability to accelerate, or change gears; was forced to pull over to the far right in order to exit highway. Stopped at a Shell gas station parking lot, turned off ignition, waited a couple of minutes, turned on ignition, the warning signs of service engine soon disappeared. Was able to drive to nearest Ford dealer for service appointment. Is available for inspection upon request. Personal safety and safety of others on road were at risk since car lost ability to drive while at highway speed. Dealer service was unable to diagnose or confirm the problem. Vehicle has not been inspected by manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Georgia, Metro Atlanta area, on [XXX]; while driving on [XXX] , at speed of around 65 mph, car dashboard displayed message of Drive Mode Disabled; Service Engine Soon. 2024 Mustang GT lost ability to accelerate, or change gears; was forced to pull over to the far right in order to exit highway. Stopped at a Shell gas station parking lot, turned off ignition, waited a couple of minutes, turned on ignition, the warning signs of service engine soon disappeared. Was able to drive to nearest Ford dealer for service appointment. Is available for inspection upon request. Personal safety and safety of others on road were at risk since car lost ability to drive while at highway speed. Dealer service was unable to diagnose or confirm the problem. Vehicle has not been inspected by manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Georgia, Metro Atlanta area, on [XXX]; while driving on [XXX] , at speed of around 65 mph, car dashboard displayed message of Drive Mode Disabled; Service Engine Soon. 2024 Mustang GT lost ability to accelerate, or change gears; was forced to pull over to the far right in order to exit highway. Stopped at a Shell gas station parking lot, turned off ignition, waited a couple of minutes, turned on ignition, the warning signs of service engine soon disappeared. Was able to drive to nearest Ford dealer for service appointment. Is available for inspection upon request. Personal safety and safety of others on road were at risk since car lost ability to drive while at highway speed. Dealer service was unable to diagnose or confirm the problem. Vehicle has not been inspected by manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11638156
Recall Date: Jan 23, 2025
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Georgia, Metro Atlanta area, on [XXX]; while driving on [XXX] , at speed of around 65 mph, car dashboard displayed message of Drive Mode Disabled; Service Engine Soon. 2024 Mustang GT lost ability to accelerate, or change gears; was forced to pull over to the far right in order to exit highway. Stopped at a Shell gas station parking lot, turned off ignition, waited a couple of minutes, turned on ignition, the warning signs of service engine soon disappeared. Was able to drive to nearest Ford dealer for service appointment. Is available for inspection upon request. Personal safety and safety of others on road were at risk since car lost ability to drive while at highway speed. Dealer service was unable to diagnose or confirm the problem. Vehicle has not been inspected by manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Georgia, Metro Atlanta area, on [XXX]; while driving on [XXX] , at speed of around 65 mph, car dashboard displayed message of Drive Mode Disabled; Service Engine Soon. 2024 Mustang GT lost ability to accelerate, or change gears; was forced to pull over to the far right in order to exit highway. Stopped at a Shell gas station parking lot, turned off ignition, waited a couple of minutes, turned on ignition, the warning signs of service engine soon disappeared. Was able to drive to nearest Ford dealer for service appointment. Is available for inspection upon request. Personal safety and safety of others on road were at risk since car lost ability to drive while at highway speed. Dealer service was unable to diagnose or confirm the problem. Vehicle has not been inspected by manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Georgia, Metro Atlanta area, on [XXX]; while driving on [XXX] , at speed of around 65 mph, car dashboard displayed message of Drive Mode Disabled; Service Engine Soon. 2024 Mustang GT lost ability to accelerate, or change gears; was forced to pull over to the far right in order to exit highway. Stopped at a Shell gas station parking lot, turned off ignition, waited a couple of minutes, turned on ignition, the warning signs of service engine soon disappeared. Was able to drive to nearest Ford dealer for service appointment. Is available for inspection upon request. Personal safety and safety of others on road were at risk since car lost ability to drive while at highway speed. Dealer service was unable to diagnose or confirm the problem. Vehicle has not been inspected by manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11638156
Recall Date: Jan 23, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2024 Ford Mustang. The contact received notification of NHTSA Campaign Number: 24V802000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 10 MPH, the instrument cluster went black. The contact was in a parking lot and had stopped the vehicle. The contact turned off and restarted the vehicle and regained instrument panel functionality. The contact stated that the failure was intermittent but became a recurring failure while driving at various speeds. Additionally, the contact stated that while driving approximately 65 MPH, while following a left curve in the roadway, the brake pedal was depressed, and the rear end swerved to the right while turning the steering wheel to the left. The contact stated that the instrument cluster was black, and he was not aware of any warning lights being illuminated. The contact was able to regain control of the vehicle and drove to the residence. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The failure mileage was approximately 5,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2024 Ford Mustang. The contact received notification of NHTSA Campaign Number: 24V802000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 10 MPH, the instrument cluster went black. The contact was in a parking lot and had stopped the vehicle. The contact turned off and restarted the vehicle and regained instrument panel functionality. The contact stated that the failure was intermittent but became a recurring failure while driving at various speeds. Additionally, the contact stated that while driving approximately 65 MPH, while following a left curve in the roadway, the brake pedal was depressed, and the rear end swerved to the right while turning the steering wheel to the left. The contact stated that the instrument cluster was black, and he was not aware of any warning lights being illuminated. The contact was able to regain control of the vehicle and drove to the residence. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The failure mileage was approximately 5,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2024 Ford Mustang. The contact received notification of NHTSA Campaign Number: 24V802000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 10 MPH, the instrument cluster went black. The contact was in a parking lot and had stopped the vehicle. The contact turned off and restarted the vehicle and regained instrument panel functionality. The contact stated that the failure was intermittent but became a recurring failure while driving at various speeds. Additionally, the contact stated that while driving approximately 65 MPH, while following a left curve in the roadway, the brake pedal was depressed, and the rear end swerved to the right while turning the steering wheel to the left. The contact stated that the instrument cluster was black, and he was not aware of any warning lights being illuminated. The contact was able to regain control of the vehicle and drove to the residence. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The failure mileage was approximately 5,000. VIN tool confirms parts not available.
Mfg Campaign: 11637439
Recall Date: Jan 21, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2024 Ford Mustang. The contact received notification of NHTSA Campaign Number: 24V802000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 10 MPH, the instrument cluster went black. The contact was in a parking lot and had stopped the vehicle. The contact turned off and restarted the vehicle and regained instrument panel functionality. The contact stated that the failure was intermittent but became a recurring failure while driving at various speeds. Additionally, the contact stated that while driving approximately 65 MPH, while following a left curve in the roadway, the brake pedal was depressed, and the rear end swerved to the right while turning the steering wheel to the left. The contact stated that the instrument cluster was black, and he was not aware of any warning lights being illuminated. The contact was able to regain control of the vehicle and drove to the residence. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The failure mileage was approximately 5,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2024 Ford Mustang. The contact received notification of NHTSA Campaign Number: 24V802000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 10 MPH, the instrument cluster went black. The contact was in a parking lot and had stopped the vehicle. The contact turned off and restarted the vehicle and regained instrument panel functionality. The contact stated that the failure was intermittent but became a recurring failure while driving at various speeds. Additionally, the contact stated that while driving approximately 65 MPH, while following a left curve in the roadway, the brake pedal was depressed, and the rear end swerved to the right while turning the steering wheel to the left. The contact stated that the instrument cluster was black, and he was not aware of any warning lights being illuminated. The contact was able to regain control of the vehicle and drove to the residence. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The failure mileage was approximately 5,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2024 Ford Mustang. The contact received notification of NHTSA Campaign Number: 24V802000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 10 MPH, the instrument cluster went black. The contact was in a parking lot and had stopped the vehicle. The contact turned off and restarted the vehicle and regained instrument panel functionality. The contact stated that the failure was intermittent but became a recurring failure while driving at various speeds. Additionally, the contact stated that while driving approximately 65 MPH, while following a left curve in the roadway, the brake pedal was depressed, and the rear end swerved to the right while turning the steering wheel to the left. The contact stated that the instrument cluster was black, and he was not aware of any warning lights being illuminated. The contact was able to regain control of the vehicle and drove to the residence. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The failure mileage was approximately 5,000. VIN tool confirms parts not available.
Mfg Campaign: 11637439
Recall Date: Jan 21, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving home from work at approximately 65mph when my transmission shifted and slammed back into gear. I stopped in a safe location, cut the car off and then back on, but the transmission is still slipping. The dealership was notified of powertrain, electrical, and oil consumption issues at three different service appointments, but the manufacturer has been no help at all. Had I not known what to do, this could have been a completely different scenario.
Corrective Action:
I was driving home from work at approximately 65mph when my transmission shifted and slammed back into gear. I stopped in a safe location, cut the car off and then back on, but the transmission is still slipping. The dealership was notified of powertrain, electrical, and oil consumption issues at three different service appointments, but the manufacturer has been no help at all. Had I not known what to do, this could have been a completely different scenario.
Additional Notes:
I was driving home from work at approximately 65mph when my transmission shifted and slammed back into gear. I stopped in a safe location, cut the car off and then back on, but the transmission is still slipping. The dealership was notified of powertrain, electrical, and oil consumption issues at three different service appointments, but the manufacturer has been no help at all. Had I not known what to do, this could have been a completely different scenario.
Mfg Campaign: 11635774
Recall Date: Jan 13, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was driving home from work at approximately 65mph when my transmission shifted and slammed back into gear. I stopped in a safe location, cut the car off and then back on, but the transmission is still slipping. The dealership was notified of powertrain, electrical, and oil consumption issues at three different service appointments, but the manufacturer has been no help at all. Had I not known what to do, this could have been a completely different scenario.
Corrective Action:
I was driving home from work at approximately 65mph when my transmission shifted and slammed back into gear. I stopped in a safe location, cut the car off and then back on, but the transmission is still slipping. The dealership was notified of powertrain, electrical, and oil consumption issues at three different service appointments, but the manufacturer has been no help at all. Had I not known what to do, this could have been a completely different scenario.
Additional Notes:
I was driving home from work at approximately 65mph when my transmission shifted and slammed back into gear. I stopped in a safe location, cut the car off and then back on, but the transmission is still slipping. The dealership was notified of powertrain, electrical, and oil consumption issues at three different service appointments, but the manufacturer has been no help at all. Had I not known what to do, this could have been a completely different scenario.
Mfg Campaign: 11635774
Recall Date: Jan 13, 2025
Ford Motor Company
Defect Description:
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Potential Consequences:
The contact owns a 2024 Ford Mustang. The contact stated that while driving at an undisclosed speed and attempting to make a left turn, the contact was unable to see oncoming traffic in the passenger's side rearview mirror. The contact adjusted the passenger's side rearview mirror, but the failure persisted. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 400.
Corrective Action:
The contact owns a 2024 Ford Mustang. The contact stated that while driving at an undisclosed speed and attempting to make a left turn, the contact was unable to see oncoming traffic in the passenger's side rearview mirror. The contact adjusted the passenger's side rearview mirror, but the failure persisted. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 400.
Additional Notes:
The contact owns a 2024 Ford Mustang. The contact stated that while driving at an undisclosed speed and attempting to make a left turn, the contact was unable to see oncoming traffic in the passenger's side rearview mirror. The contact adjusted the passenger's side rearview mirror, but the failure persisted. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 400.
Mfg Campaign: 11627952
Recall Date: Nov 29, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Instrument Panel Cluster (IPC) may not illuminate at startup or while driving.
Corrective Action:
The Instrument Panel Cluster (IPC) may not illuminate at startup or while driving.
Additional Notes:
The Instrument Panel Cluster (IPC) may not illuminate at startup or while driving.
Mfg Campaign: 11627958
Recall Date: Nov 29, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The Instrument Panel Cluster (IPC) may not illuminate at startup or while driving.
Corrective Action:
The Instrument Panel Cluster (IPC) may not illuminate at startup or while driving.
Additional Notes:
The Instrument Panel Cluster (IPC) may not illuminate at startup or while driving.
Mfg Campaign: 11627958
Recall Date: Nov 29, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The Instrument Panel Cluster (IPC) may not illuminate at startup or while driving.
Corrective Action:
The Instrument Panel Cluster (IPC) may not illuminate at startup or while driving.
Additional Notes:
The Instrument Panel Cluster (IPC) may not illuminate at startup or while driving.
Mfg Campaign: 11627958
Recall Date: Nov 29, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The instrument panel goes blank. No way to tell how fast you are driving and no way to see warning lights. Ford has now had the car for over two months now with no solution.
Corrective Action:
The instrument panel goes blank. No way to tell how fast you are driving and no way to see warning lights. Ford has now had the car for over two months now with no solution.
Additional Notes:
The instrument panel goes blank. No way to tell how fast you are driving and no way to see warning lights. Ford has now had the car for over two months now with no solution.
Mfg Campaign: 11625925
Recall Date: Nov 18, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Potential Consequences:
The instrument panel goes blank. No way to tell how fast you are driving and no way to see warning lights. Ford has now had the car for over two months now with no solution.
Corrective Action:
The instrument panel goes blank. No way to tell how fast you are driving and no way to see warning lights. Ford has now had the car for over two months now with no solution.
Additional Notes:
The instrument panel goes blank. No way to tell how fast you are driving and no way to see warning lights. Ford has now had the car for over two months now with no solution.
Mfg Campaign: 11625925
Recall Date: Nov 18, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Reverse camera occasionally fails to load/display markings about car position, including rear cross traffic alert. Has happened two times, one prior to the instrument recall fix and one after the fix had been applied to my car. Prior to the recall being fixed, the rear cross traffic alert would still work.
Corrective Action:
Reverse camera occasionally fails to load/display markings about car position, including rear cross traffic alert. Has happened two times, one prior to the instrument recall fix and one after the fix had been applied to my car. Prior to the recall being fixed, the rear cross traffic alert would still work.
Additional Notes:
Reverse camera occasionally fails to load/display markings about car position, including rear cross traffic alert. Has happened two times, one prior to the instrument recall fix and one after the fix had been applied to my car. Prior to the recall being fixed, the rear cross traffic alert would still work.
Mfg Campaign: 11624646
Recall Date: Nov 12, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury