Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2020 Transit vehicles. An incorrect driveshaft torsional damper service kit may have been installed, which can allow the damper shield to contact the parking brake cable, possibly resulting in parking brake failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S39
Recall Date: Aug 11, 2021
La West Inc.
Safety Issue:
LA West Inc. (LA West) is recalling certain 2018-2019 Ford Transit vehicles modified to be equipped with glass roof hatches. Temperature and vibration stresses may cause the tempered glass roof hatch to shatter.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jun 11, 2019
New England Wheels
Safety Issue:
New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18E-076
Recall Date: Apr 29, 2019
Fenton Mobility Products, Inc.
Safety Issue:
Fenton Mobility Products, Inc. (Fenton Mobility) is recalling certain 2015-2018 Ford Transit vehicles modified to be equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18E-076
Mobility Transportation Services
Safety Issue:
Mobility Transportation Services (MobilityTrans) is recalling certain 2014-2018 Ford Transit and Ram Promaster vehicles and 2014-2015 Ford Econoline vehicles modified to be equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 18, 2019
Waldoch Crafts, Inc
Safety Issue:
Waldoch Crafts, Inc. (Waldoch) is recalling certain 2018 Ford Transit shuttle vans modified to be equipped with Freedman GO-ES Foldaway Seats, part number 43705. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 28, 2019
Cabot Coach Builders Inc Dba Royale
Safety Issue:
Cabot Coach Builders, Inc. DBA Royale Limousine (Royale) is recalling certain 2015-2018 Ford Transit-based mini-coaches equipped with Freedman GO-ES foldaway seats recalled under 18E-076. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 28, 2019
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain 2015-2018 Ford Transit Van, Mercedes-Benz Sprinter, and 2007 Ford F-250-based shuttle vehicles equipped with Freedman GO-3S foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 26, 2019
Transitworks
Safety Issue:
TransitWorks is recalling certain 2015-2018 Ford Transit, 2018 Ford Transit Connect, and 2016 Dodge Ram ProMaster vehicles modified to be equipped with Freedman Seating GO-ES seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 22, 2019
Quality Van Sales, Inc.
Safety Issue:
Quality Van Sales, Inc. (Quality Van) is recalling certain 2015-2018 Ford Transit and E-350 vehicles modified to be equipped with Freedman GO-ES Foldaway Seat back cushions. The seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.Please provide the following information:
Recall Date: Mar 18, 2019
Prime-time Specialty Vehicles
Safety Issue:
Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2016-2018 Ram ProMaster and Ford Transit vehicles modified to be equipped with Freedman GO-ES Foldaway Seats. When the seat back cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 1, 2019
Xl Hybrids Inc
Safety Issue:
XL Hybrids, Inc (XL) is recalling certain 2015-2018 Ford Transit vehicles modified to be equipped with XL's electric hybrid system. The cardan (universal) joint on the front driveshaft may fail, possibly causing the front driveshaft to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 21, 2019
National Van Builders, Inc.
Safety Issue:
National Van Builders, Inc. (National Van) is recalling certain 2015-2018 Ford Transit vehicles equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 6, 2018
Consumer Complaints
61 ComplaintsFord Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2018 Ford Transit. The contact stated that while slowly driving into a parking space, the vehicle suddenly experienced unintended acceleration and crashed into another parked vehicle. During the incident, the brake pedal was pressed, but the vehicle did not stop. The vehicle was towed to the local dealer, who was unable to determine the cause of the failure. No injuries were reported and a police report was taken at the scene. Also, the vehicle later experienced the same failure. While attempting to park the vehicle again experienced unintended acceleration and drove forward, crashing into a second vehicle. During the crash, the two front occupants of the second vehicle had sustained undisclosed injuries that later required medical treatment. No further information was available. A police report was taken at the scene. The vehicle was towed to the local dealer, who was unable to determine the cause of the second failure. The contact indicated that the failure had recently reoccurred for the third time. The cause of the failures was not determined. The manufacturer was not contacted regarding the failures. The failure mileage was unknown.
Corrective Action:
The contact owns a 2018 Ford Transit. The contact stated that while slowly driving into a parking space, the vehicle suddenly experienced unintended acceleration and crashed into another parked vehicle. During the incident, the brake pedal was pressed, but the vehicle did not stop. The vehicle was towed to the local dealer, who was unable to determine the cause of the failure. No injuries were reported and a police report was taken at the scene. Also, the vehicle later experienced the same failure. While attempting to park the vehicle again experienced unintended acceleration and drove forward, crashing into a second vehicle. During the crash, the two front occupants of the second vehicle had sustained undisclosed injuries that later required medical treatment. No further information was available. A police report was taken at the scene. The vehicle was towed to the local dealer, who was unable to determine the cause of the second failure. The contact indicated that the failure had recently reoccurred for the third time. The cause of the failures was not determined. The manufacturer was not contacted regarding the failures. The failure mileage was unknown.
Additional Notes:
The contact owns a 2018 Ford Transit. The contact stated that while slowly driving into a parking space, the vehicle suddenly experienced unintended acceleration and crashed into another parked vehicle. During the incident, the brake pedal was pressed, but the vehicle did not stop. The vehicle was towed to the local dealer, who was unable to determine the cause of the failure. No injuries were reported and a police report was taken at the scene. Also, the vehicle later experienced the same failure. While attempting to park the vehicle again experienced unintended acceleration and drove forward, crashing into a second vehicle. During the crash, the two front occupants of the second vehicle had sustained undisclosed injuries that later required medical treatment. No further information was available. A police report was taken at the scene. The vehicle was towed to the local dealer, who was unable to determine the cause of the second failure. The contact indicated that the failure had recently reoccurred for the third time. The cause of the failures was not determined. The manufacturer was not contacted regarding the failures. The failure mileage was unknown.
Mfg Campaign: 11666727
Recall Date: Jun 13, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Transit. The contact stated while driving at 55 MPH, the vehicle suddenly started losing power, after driving over 200 yards, the vehicle became inoperable. The check engine and service engine warning lights were illuminated. The contact merged to the side of the road as a ramp was coming up and called AAA. The vehicle was towed to the dealer and was diagnosed with a timing chain and engine failure. The contact was informed by the dealer of an extended warranty; however, the warranty had expired two days prior to the failure. The vehicle was taken to an independent mechanic. The engine was replaced with a used engine, new timing chain, new gaskets, engine oil, water pump, rear sealant, coolant, and spark plugs. The vehicle was replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 156,206.
Corrective Action:
The contact owns a 2018 Ford Transit. The contact stated while driving at 55 MPH, the vehicle suddenly started losing power, after driving over 200 yards, the vehicle became inoperable. The check engine and service engine warning lights were illuminated. The contact merged to the side of the road as a ramp was coming up and called AAA. The vehicle was towed to the dealer and was diagnosed with a timing chain and engine failure. The contact was informed by the dealer of an extended warranty; however, the warranty had expired two days prior to the failure. The vehicle was taken to an independent mechanic. The engine was replaced with a used engine, new timing chain, new gaskets, engine oil, water pump, rear sealant, coolant, and spark plugs. The vehicle was replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 156,206.
Additional Notes:
The contact owns a 2018 Ford Transit. The contact stated while driving at 55 MPH, the vehicle suddenly started losing power, after driving over 200 yards, the vehicle became inoperable. The check engine and service engine warning lights were illuminated. The contact merged to the side of the road as a ramp was coming up and called AAA. The vehicle was towed to the dealer and was diagnosed with a timing chain and engine failure. The contact was informed by the dealer of an extended warranty; however, the warranty had expired two days prior to the failure. The vehicle was taken to an independent mechanic. The engine was replaced with a used engine, new timing chain, new gaskets, engine oil, water pump, rear sealant, coolant, and spark plugs. The vehicle was replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 156,206.
Mfg Campaign: 11654711
Recall Date: Apr 15, 2025
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
I finance this car 10/ 25/24. I found some papers inside the car that says the car was 300.0 miles. But i purchased to the dealer with 77.0miles, how can I know is was a fraud?
Corrective Action:
I finance this car 10/ 25/24. I found some papers inside the car that says the car was 300.0 miles. But i purchased to the dealer with 77.0miles, how can I know is was a fraud?
Additional Notes:
I finance this car 10/ 25/24. I found some papers inside the car that says the car was 300.0 miles. But i purchased to the dealer with 77.0miles, how can I know is was a fraud?
Mfg Campaign: 11623348
Recall Date: Nov 3, 2024
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
I was driving on a rural highway 55 mph when I heard a pop! I lost control and veered into oncoming traffic! I slowed down by tapping brakes and ended up back on the right side in the shoulder/ditch. The shoulder had new gravel so it slowed me down and grabbed a hold of what was left. Found the wheel out in the ditch a good ways from the car and also three lug nuts with bolts still attached and broken at the base in the stretch from the turn off to where the car stopped. Also found my brake pad near a lug nut in the median! Bolts completely broken at the base with lug nuts still attached. Wheel completely fine just not on car. Inside rim gouged out from riding on it after the bolts broke. Found a recall on Ford Transit for the 2019 version of this vehicle for the exact same problem. But since this is a 2018 Ford will not honor it. Cause appears to be a weakness in the alloy used which warps over time and then without warning causing the bolts to brake at the base and separate wheel from vehicle.
Corrective Action:
I was driving on a rural highway 55 mph when I heard a pop! I lost control and veered into oncoming traffic! I slowed down by tapping brakes and ended up back on the right side in the shoulder/ditch. The shoulder had new gravel so it slowed me down and grabbed a hold of what was left. Found the wheel out in the ditch a good ways from the car and also three lug nuts with bolts still attached and broken at the base in the stretch from the turn off to where the car stopped. Also found my brake pad near a lug nut in the median! Bolts completely broken at the base with lug nuts still attached. Wheel completely fine just not on car. Inside rim gouged out from riding on it after the bolts broke. Found a recall on Ford Transit for the 2019 version of this vehicle for the exact same problem. But since this is a 2018 Ford will not honor it. Cause appears to be a weakness in the alloy used which warps over time and then without warning causing the bolts to brake at the base and separate wheel from vehicle.
Additional Notes:
I was driving on a rural highway 55 mph when I heard a pop! I lost control and veered into oncoming traffic! I slowed down by tapping brakes and ended up back on the right side in the shoulder/ditch. The shoulder had new gravel so it slowed me down and grabbed a hold of what was left. Found the wheel out in the ditch a good ways from the car and also three lug nuts with bolts still attached and broken at the base in the stretch from the turn off to where the car stopped. Also found my brake pad near a lug nut in the median! Bolts completely broken at the base with lug nuts still attached. Wheel completely fine just not on car. Inside rim gouged out from riding on it after the bolts broke. Found a recall on Ford Transit for the 2019 version of this vehicle for the exact same problem. But since this is a 2018 Ford will not honor it. Cause appears to be a weakness in the alloy used which warps over time and then without warning causing the bolts to brake at the base and separate wheel from vehicle.
Mfg Campaign: 11622254
Recall Date: Oct 28, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving on a rural highway 55 mph when I heard a pop! I lost control and veered into oncoming traffic! I slowed down by tapping brakes and ended up back on the right side in the shoulder/ditch. The shoulder had new gravel so it slowed me down and grabbed a hold of what was left. Found the wheel out in the ditch a good ways from the car and also three lug nuts with bolts still attached and broken at the base in the stretch from the turn off to where the car stopped. Also found my brake pad near a lug nut in the median! Bolts completely broken at the base with lug nuts still attached. Wheel completely fine just not on car. Inside rim gouged out from riding on it after the bolts broke. Found a recall on Ford Transit for the 2019 version of this vehicle for the exact same problem. But since this is a 2018 Ford will not honor it. Cause appears to be a weakness in the alloy used which warps over time and then without warning causing the bolts to brake at the base and separate wheel from vehicle.
Corrective Action:
I was driving on a rural highway 55 mph when I heard a pop! I lost control and veered into oncoming traffic! I slowed down by tapping brakes and ended up back on the right side in the shoulder/ditch. The shoulder had new gravel so it slowed me down and grabbed a hold of what was left. Found the wheel out in the ditch a good ways from the car and also three lug nuts with bolts still attached and broken at the base in the stretch from the turn off to where the car stopped. Also found my brake pad near a lug nut in the median! Bolts completely broken at the base with lug nuts still attached. Wheel completely fine just not on car. Inside rim gouged out from riding on it after the bolts broke. Found a recall on Ford Transit for the 2019 version of this vehicle for the exact same problem. But since this is a 2018 Ford will not honor it. Cause appears to be a weakness in the alloy used which warps over time and then without warning causing the bolts to brake at the base and separate wheel from vehicle.
Additional Notes:
I was driving on a rural highway 55 mph when I heard a pop! I lost control and veered into oncoming traffic! I slowed down by tapping brakes and ended up back on the right side in the shoulder/ditch. The shoulder had new gravel so it slowed me down and grabbed a hold of what was left. Found the wheel out in the ditch a good ways from the car and also three lug nuts with bolts still attached and broken at the base in the stretch from the turn off to where the car stopped. Also found my brake pad near a lug nut in the median! Bolts completely broken at the base with lug nuts still attached. Wheel completely fine just not on car. Inside rim gouged out from riding on it after the bolts broke. Found a recall on Ford Transit for the 2019 version of this vehicle for the exact same problem. But since this is a 2018 Ford will not honor it. Cause appears to be a weakness in the alloy used which warps over time and then without warning causing the bolts to brake at the base and separate wheel from vehicle.
Mfg Campaign: 11622254
Recall Date: Oct 28, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Exhaust manifold warped/broken stud causing exhaust leak.
Corrective Action:
Exhaust manifold warped/broken stud causing exhaust leak.
Additional Notes:
Exhaust manifold warped/broken stud causing exhaust leak.
Mfg Campaign: 11619378
Recall Date: Oct 11, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Randomly down shifts on its own while driving
Corrective Action:
Randomly down shifts on its own while driving
Additional Notes:
Randomly down shifts on its own while driving
Mfg Campaign: 11596493
Recall Date: Jun 25, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Ford Transit. The contact stated that while driving at various speeds, an abnormal squeaking sound would be emitted from the vehicle without warning. The contact stated that the sound went away upon the depression of the brake pedal. Since owning the vehicle, the contact had taken the vehicle to the dealer for an oil change, each time, the contact was informed that both the brake pads and rotors needed to be replaced. The contact stated that the clips needed to keep the brake pads in place fractured approximately 20-50 miles after being replaced. The contact stated that the brake pads and rotors had been replaced several times due to the failure. The manufacturer was notified of the failure and acknowledged the failure; however, no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 160,000.
Corrective Action:
The contact owns a 2018 Ford Transit. The contact stated that while driving at various speeds, an abnormal squeaking sound would be emitted from the vehicle without warning. The contact stated that the sound went away upon the depression of the brake pedal. Since owning the vehicle, the contact had taken the vehicle to the dealer for an oil change, each time, the contact was informed that both the brake pads and rotors needed to be replaced. The contact stated that the clips needed to keep the brake pads in place fractured approximately 20-50 miles after being replaced. The contact stated that the brake pads and rotors had been replaced several times due to the failure. The manufacturer was notified of the failure and acknowledged the failure; however, no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 160,000.
Additional Notes:
The contact owns a 2018 Ford Transit. The contact stated that while driving at various speeds, an abnormal squeaking sound would be emitted from the vehicle without warning. The contact stated that the sound went away upon the depression of the brake pedal. Since owning the vehicle, the contact had taken the vehicle to the dealer for an oil change, each time, the contact was informed that both the brake pads and rotors needed to be replaced. The contact stated that the clips needed to keep the brake pads in place fractured approximately 20-50 miles after being replaced. The contact stated that the brake pads and rotors had been replaced several times due to the failure. The manufacturer was notified of the failure and acknowledged the failure; however, no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 160,000.
Mfg Campaign: 11593003
Recall Date: Jun 7, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
With this vehicle when driving on highway or interstate once you go past about 40 miles the transmission begins to overheat and when it reaches a temperature of approximately 245° it will kick down into limp mode causing the vehicle to suddenly slow down in front of other traffic. You have to get over to the side of the road and let the transmission cool down before you can continue at a safe pace. This vehicle has been taken multiple times the transmission has been replaced twice. They have replaced the transmission cooler, they have an auxiliary cooler, and the problems still persist. This is very dangerous to be operating when it kicks down tent mode and gears down suddenly. It has been in Fords service shop for over seven months now and we just got it back with the new auxiliary cooler on it and it is still having the same problem.
Corrective Action:
With this vehicle when driving on highway or interstate once you go past about 40 miles the transmission begins to overheat and when it reaches a temperature of approximately 245° it will kick down into limp mode causing the vehicle to suddenly slow down in front of other traffic. You have to get over to the side of the road and let the transmission cool down before you can continue at a safe pace. This vehicle has been taken multiple times the transmission has been replaced twice. They have replaced the transmission cooler, they have an auxiliary cooler, and the problems still persist. This is very dangerous to be operating when it kicks down tent mode and gears down suddenly. It has been in Fords service shop for over seven months now and we just got it back with the new auxiliary cooler on it and it is still having the same problem.
Additional Notes:
With this vehicle when driving on highway or interstate once you go past about 40 miles the transmission begins to overheat and when it reaches a temperature of approximately 245° it will kick down into limp mode causing the vehicle to suddenly slow down in front of other traffic. You have to get over to the side of the road and let the transmission cool down before you can continue at a safe pace. This vehicle has been taken multiple times the transmission has been replaced twice. They have replaced the transmission cooler, they have an auxiliary cooler, and the problems still persist. This is very dangerous to be operating when it kicks down tent mode and gears down suddenly. It has been in Fords service shop for over seven months now and we just got it back with the new auxiliary cooler on it and it is still having the same problem.
Mfg Campaign: 11579477
Recall Date: Mar 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
With this vehicle when driving on highway or interstate once you go past about 40 miles the transmission begins to overheat and when it reaches a temperature of approximately 245° it will kick down into limp mode causing the vehicle to suddenly slow down in front of other traffic. You have to get over to the side of the road and let the transmission cool down before you can continue at a safe pace. This vehicle has been taken multiple times the transmission has been replaced twice. They have replaced the transmission cooler, they have an auxiliary cooler, and the problems still persist. This is very dangerous to be operating when it kicks down tent mode and gears down suddenly. It has been in Fords service shop for over seven months now and we just got it back with the new auxiliary cooler on it and it is still having the same problem.
Corrective Action:
With this vehicle when driving on highway or interstate once you go past about 40 miles the transmission begins to overheat and when it reaches a temperature of approximately 245° it will kick down into limp mode causing the vehicle to suddenly slow down in front of other traffic. You have to get over to the side of the road and let the transmission cool down before you can continue at a safe pace. This vehicle has been taken multiple times the transmission has been replaced twice. They have replaced the transmission cooler, they have an auxiliary cooler, and the problems still persist. This is very dangerous to be operating when it kicks down tent mode and gears down suddenly. It has been in Fords service shop for over seven months now and we just got it back with the new auxiliary cooler on it and it is still having the same problem.
Additional Notes:
With this vehicle when driving on highway or interstate once you go past about 40 miles the transmission begins to overheat and when it reaches a temperature of approximately 245° it will kick down into limp mode causing the vehicle to suddenly slow down in front of other traffic. You have to get over to the side of the road and let the transmission cool down before you can continue at a safe pace. This vehicle has been taken multiple times the transmission has been replaced twice. They have replaced the transmission cooler, they have an auxiliary cooler, and the problems still persist. This is very dangerous to be operating when it kicks down tent mode and gears down suddenly. It has been in Fords service shop for over seven months now and we just got it back with the new auxiliary cooler on it and it is still having the same problem.
Mfg Campaign: 11579477
Recall Date: Mar 26, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
With this vehicle when driving on highway or interstate once you go past about 40 miles the transmission begins to overheat and when it reaches a temperature of approximately 245° it will kick down into limp mode causing the vehicle to suddenly slow down in front of other traffic. You have to get over to the side of the road and let the transmission cool down before you can continue at a safe pace. This vehicle has been taken multiple times the transmission has been replaced twice. They have replaced the transmission cooler, they have an auxiliary cooler, and the problems still persist. This is very dangerous to be operating when it kicks down tent mode and gears down suddenly. It has been in Fords service shop for over seven months now and we just got it back with the new auxiliary cooler on it and it is still having the same problem.
Corrective Action:
With this vehicle when driving on highway or interstate once you go past about 40 miles the transmission begins to overheat and when it reaches a temperature of approximately 245° it will kick down into limp mode causing the vehicle to suddenly slow down in front of other traffic. You have to get over to the side of the road and let the transmission cool down before you can continue at a safe pace. This vehicle has been taken multiple times the transmission has been replaced twice. They have replaced the transmission cooler, they have an auxiliary cooler, and the problems still persist. This is very dangerous to be operating when it kicks down tent mode and gears down suddenly. It has been in Fords service shop for over seven months now and we just got it back with the new auxiliary cooler on it and it is still having the same problem.
Additional Notes:
With this vehicle when driving on highway or interstate once you go past about 40 miles the transmission begins to overheat and when it reaches a temperature of approximately 245° it will kick down into limp mode causing the vehicle to suddenly slow down in front of other traffic. You have to get over to the side of the road and let the transmission cool down before you can continue at a safe pace. This vehicle has been taken multiple times the transmission has been replaced twice. They have replaced the transmission cooler, they have an auxiliary cooler, and the problems still persist. This is very dangerous to be operating when it kicks down tent mode and gears down suddenly. It has been in Fords service shop for over seven months now and we just got it back with the new auxiliary cooler on it and it is still having the same problem.
Mfg Campaign: 11579477
Recall Date: Mar 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Transit. The contact stated while driving at various speeds, the vehicle made an abnormal whistling sound. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where an unknown sensor was replaced, and the check engine warning light was no longer illuminated. Additionally, the contact stated while driving 60 MPH with her husband and 5 children in the vehicle, they all started having severe headaches, were dizzy and her daughter 's ears were ringing. The contact stated that she pulled to the side of the road for a moment. Then she rolled down the windows and drove to the residence. The contact stated that her 5 years old and 8 years old vomited upon arriving at the residence. The contact and her family did not seek medical assistance. The contact stated that they were able to recover after 24 hours. The vehicle was taken to an independent mechanic, where it was diagnosed that the exhaust manifold bolts were fractured, causing carbon monoxide to leak inside the cabin of the vehicle. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they aware of the failure and that an improved part had been made. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 110,000.
Corrective Action:
The contact owns a 2018 Ford Transit. The contact stated while driving at various speeds, the vehicle made an abnormal whistling sound. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where an unknown sensor was replaced, and the check engine warning light was no longer illuminated. Additionally, the contact stated while driving 60 MPH with her husband and 5 children in the vehicle, they all started having severe headaches, were dizzy and her daughter 's ears were ringing. The contact stated that she pulled to the side of the road for a moment. Then she rolled down the windows and drove to the residence. The contact stated that her 5 years old and 8 years old vomited upon arriving at the residence. The contact and her family did not seek medical assistance. The contact stated that they were able to recover after 24 hours. The vehicle was taken to an independent mechanic, where it was diagnosed that the exhaust manifold bolts were fractured, causing carbon monoxide to leak inside the cabin of the vehicle. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they aware of the failure and that an improved part had been made. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 110,000.
Additional Notes:
The contact owns a 2018 Ford Transit. The contact stated while driving at various speeds, the vehicle made an abnormal whistling sound. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where an unknown sensor was replaced, and the check engine warning light was no longer illuminated. Additionally, the contact stated while driving 60 MPH with her husband and 5 children in the vehicle, they all started having severe headaches, were dizzy and her daughter 's ears were ringing. The contact stated that she pulled to the side of the road for a moment. Then she rolled down the windows and drove to the residence. The contact stated that her 5 years old and 8 years old vomited upon arriving at the residence. The contact and her family did not seek medical assistance. The contact stated that they were able to recover after 24 hours. The vehicle was taken to an independent mechanic, where it was diagnosed that the exhaust manifold bolts were fractured, causing carbon monoxide to leak inside the cabin of the vehicle. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they aware of the failure and that an improved part had been made. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 110,000.
Mfg Campaign: 11577564
Recall Date: Mar 15, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact's company owns a 2018 Ford Transit. The contact stated while driving 60 MPH, the vehicle lost motive power. The contact was able to veer to the side of the road. The vehicle was towed to the tow company mechanic, where it was diagnosed that coolant intrusion in the engine had caused the engine to seize. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact to tow the vehicle to the dealer for diagnostic testing. Additionally, the manufacturer referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 90,000.
Corrective Action:
The contact's company owns a 2018 Ford Transit. The contact stated while driving 60 MPH, the vehicle lost motive power. The contact was able to veer to the side of the road. The vehicle was towed to the tow company mechanic, where it was diagnosed that coolant intrusion in the engine had caused the engine to seize. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact to tow the vehicle to the dealer for diagnostic testing. Additionally, the manufacturer referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 90,000.
Additional Notes:
The contact's company owns a 2018 Ford Transit. The contact stated while driving 60 MPH, the vehicle lost motive power. The contact was able to veer to the side of the road. The vehicle was towed to the tow company mechanic, where it was diagnosed that coolant intrusion in the engine had caused the engine to seize. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact to tow the vehicle to the dealer for diagnostic testing. Additionally, the manufacturer referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 90,000.
Mfg Campaign: 11558976
Recall Date: Dec 7, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle goes into "limp" mode at random and without warning. The driver loses the ability to accelerate even though the engine remains on. This poses a serious safety risk to the driver, passenger and all other drivers on the highway when the driver has lost mechanical control and has to coast to the side of the road out of traffic. This began happening only after 37,000 miles. The throttle body was replaced, however, this is a reoccurring issue on other vehicles of the same type in my fleet posing a major safety threat to my employees and bystanders.
Corrective Action:
The vehicle goes into "limp" mode at random and without warning. The driver loses the ability to accelerate even though the engine remains on. This poses a serious safety risk to the driver, passenger and all other drivers on the highway when the driver has lost mechanical control and has to coast to the side of the road out of traffic. This began happening only after 37,000 miles. The throttle body was replaced, however, this is a reoccurring issue on other vehicles of the same type in my fleet posing a major safety threat to my employees and bystanders.
Additional Notes:
The vehicle goes into "limp" mode at random and without warning. The driver loses the ability to accelerate even though the engine remains on. This poses a serious safety risk to the driver, passenger and all other drivers on the highway when the driver has lost mechanical control and has to coast to the side of the road out of traffic. This began happening only after 37,000 miles. The throttle body was replaced, however, this is a reoccurring issue on other vehicles of the same type in my fleet posing a major safety threat to my employees and bystanders.
Mfg Campaign: 11555253
Recall Date: Nov 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The vehicle goes into "limp" mode at random and without warning. The driver loses the ability to accelerate even though the engine remains on. This poses a serious safety risk to the driver, passenger and all other drivers on the highway when the driver has lost mechanical control and has to coast to the side of the road out of traffic. This began happening only after 37,000 miles. The throttle body was replaced, however, this is a reoccurring issue on other vehicles of the same type in my fleet posing a major safety threat to my employees and bystanders.
Corrective Action:
The vehicle goes into "limp" mode at random and without warning. The driver loses the ability to accelerate even though the engine remains on. This poses a serious safety risk to the driver, passenger and all other drivers on the highway when the driver has lost mechanical control and has to coast to the side of the road out of traffic. This began happening only after 37,000 miles. The throttle body was replaced, however, this is a reoccurring issue on other vehicles of the same type in my fleet posing a major safety threat to my employees and bystanders.
Additional Notes:
The vehicle goes into "limp" mode at random and without warning. The driver loses the ability to accelerate even though the engine remains on. This poses a serious safety risk to the driver, passenger and all other drivers on the highway when the driver has lost mechanical control and has to coast to the side of the road out of traffic. This began happening only after 37,000 miles. The throttle body was replaced, however, this is a reoccurring issue on other vehicles of the same type in my fleet posing a major safety threat to my employees and bystanders.
Mfg Campaign: 11555253
Recall Date: Nov 15, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The vehicle goes into "limp" mode at random and without warning. The driver loses the ability to accelerate even though the engine remains on. This poses a serious safety risk to the driver, passenger and all other drivers on the highway when the driver has lost mechanical control and has to coast to the side of the road out of traffic. This began happening only after 37,000 miles. The throttle body was replaced, however, this is a reoccurring issue on other vehicles of the same type in my fleet posing a major safety threat to my employees and bystanders.
Corrective Action:
The vehicle goes into "limp" mode at random and without warning. The driver loses the ability to accelerate even though the engine remains on. This poses a serious safety risk to the driver, passenger and all other drivers on the highway when the driver has lost mechanical control and has to coast to the side of the road out of traffic. This began happening only after 37,000 miles. The throttle body was replaced, however, this is a reoccurring issue on other vehicles of the same type in my fleet posing a major safety threat to my employees and bystanders.
Additional Notes:
The vehicle goes into "limp" mode at random and without warning. The driver loses the ability to accelerate even though the engine remains on. This poses a serious safety risk to the driver, passenger and all other drivers on the highway when the driver has lost mechanical control and has to coast to the side of the road out of traffic. This began happening only after 37,000 miles. The throttle body was replaced, however, this is a reoccurring issue on other vehicles of the same type in my fleet posing a major safety threat to my employees and bystanders.
Mfg Campaign: 11555253
Recall Date: Nov 15, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Hi, I bought this Ford 150 transit brand new back in 2018. About 6 months ago my rear camera is not working properly, sometimes the screen is dark or the view is real fuzzy hard to see cars when backing up. I called Ford corporation to see if this has a recall , but no such luck. They did file a complaint form of the issue. Will let me know when there is a recall. I'm worried that someday i'm going to back up and hit a car or a person, Also i do use this van for work to transport people. Its hard to see with a large full size transit van. I think this should be a recall for these transit vans its decently a safety problem. Please let me know. Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Hi, I bought this Ford 150 transit brand new back in 2018. About 6 months ago my rear camera is not working properly, sometimes the screen is dark or the view is real fuzzy hard to see cars when backing up. I called Ford corporation to see if this has a recall , but no such luck. They did file a complaint form of the issue. Will let me know when there is a recall. I'm worried that someday i'm going to back up and hit a car or a person, Also i do use this van for work to transport people. Its hard to see with a large full size transit van. I think this should be a recall for these transit vans its decently a safety problem. Please let me know. Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Hi, I bought this Ford 150 transit brand new back in 2018. About 6 months ago my rear camera is not working properly, sometimes the screen is dark or the view is real fuzzy hard to see cars when backing up. I called Ford corporation to see if this has a recall , but no such luck. They did file a complaint form of the issue. Will let me know when there is a recall. I'm worried that someday i'm going to back up and hit a car or a person, Also i do use this van for work to transport people. Its hard to see with a large full size transit van. I think this should be a recall for these transit vans its decently a safety problem. Please let me know. Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11551722
Recall Date: Oct 24, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We was going to a week long camp.The individual in the front passenger seat said to the driver that he was not feeling good and told the driver that he was going to take a nap. Before he laid back he looked in the back of the van to check on the kids. As he looked back one kid appeared to be having a seizure. So the driver immediately pulled over. I was following in another van. So I pulled over and went up to the van to see what the issue was and opened the side door. The kids was all hanging there heads sick and vomiting.We hurried and called 911 for help.When the medics got there they informed us of carbon monoxide poisoning. So we took the van to the next town and dropped the van off at the dealership and had to rent another van to go on with our trip. So on our way back home we picked the van back up from the dealership. It was after hours so we called ahead and paid for the repair. They replaced the rear door seal. How ever before we picked it up we purchased a co detector to put in the van. We went a very short distance and the alarm went off. so we had to travel the rest of the way home with the windows down approximately 10 hours. We now have the van at another dealership back closer to home. the dealership is now telling us there is a plug missing under the van and that we need to buy a tail pipe extension that ford has designed to get the exhaust fumes out from under the van. they are also telling us that the vehicle will not pass a state safety inspection with it dumping the exhaust fumes under the van and this will be repaired at our expense. Now my question is if there was not a design flaw why did Ford design a tail pipe extension? Also as i drive down the road I notice all the newer van have an extended tail pipe. Also would the tail pie not be part of the emissions and if it is why would this not be covered by the 8 year 80000 mile emissions warranty? this is a very serious situation. As we talked to a phyishion she said we was minutes from death
Corrective Action:
We was going to a week long camp.The individual in the front passenger seat said to the driver that he was not feeling good and told the driver that he was going to take a nap. Before he laid back he looked in the back of the van to check on the kids. As he looked back one kid appeared to be having a seizure. So the driver immediately pulled over. I was following in another van. So I pulled over and went up to the van to see what the issue was and opened the side door. The kids was all hanging there heads sick and vomiting.We hurried and called 911 for help.When the medics got there they informed us of carbon monoxide poisoning. So we took the van to the next town and dropped the van off at the dealership and had to rent another van to go on with our trip. So on our way back home we picked the van back up from the dealership. It was after hours so we called ahead and paid for the repair. They replaced the rear door seal. How ever before we picked it up we purchased a co detector to put in the van. We went a very short distance and the alarm went off. so we had to travel the rest of the way home with the windows down approximately 10 hours. We now have the van at another dealership back closer to home. the dealership is now telling us there is a plug missing under the van and that we need to buy a tail pipe extension that ford has designed to get the exhaust fumes out from under the van. they are also telling us that the vehicle will not pass a state safety inspection with it dumping the exhaust fumes under the van and this will be repaired at our expense. Now my question is if there was not a design flaw why did Ford design a tail pipe extension? Also as i drive down the road I notice all the newer van have an extended tail pipe. Also would the tail pie not be part of the emissions and if it is why would this not be covered by the 8 year 80000 mile emissions warranty? this is a very serious situation. As we talked to a phyishion she said we was minutes from death
Additional Notes:
We was going to a week long camp.The individual in the front passenger seat said to the driver that he was not feeling good and told the driver that he was going to take a nap. Before he laid back he looked in the back of the van to check on the kids. As he looked back one kid appeared to be having a seizure. So the driver immediately pulled over. I was following in another van. So I pulled over and went up to the van to see what the issue was and opened the side door. The kids was all hanging there heads sick and vomiting.We hurried and called 911 for help.When the medics got there they informed us of carbon monoxide poisoning. So we took the van to the next town and dropped the van off at the dealership and had to rent another van to go on with our trip. So on our way back home we picked the van back up from the dealership. It was after hours so we called ahead and paid for the repair. They replaced the rear door seal. How ever before we picked it up we purchased a co detector to put in the van. We went a very short distance and the alarm went off. so we had to travel the rest of the way home with the windows down approximately 10 hours. We now have the van at another dealership back closer to home. the dealership is now telling us there is a plug missing under the van and that we need to buy a tail pipe extension that ford has designed to get the exhaust fumes out from under the van. they are also telling us that the vehicle will not pass a state safety inspection with it dumping the exhaust fumes under the van and this will be repaired at our expense. Now my question is if there was not a design flaw why did Ford design a tail pipe extension? Also as i drive down the road I notice all the newer van have an extended tail pipe. Also would the tail pie not be part of the emissions and if it is why would this not be covered by the 8 year 80000 mile emissions warranty? this is a very serious situation. As we talked to a phyishion she said we was minutes from death
Mfg Campaign: 11544243
Recall Date: Sep 13, 2023
Ford Motor Company
Defect Description:
TIRES
Potential Consequences:
The contact owns a 2018 Ford Transit equipped with Michelin Tires, Tire Line: Agilis CrossClimate C-Metric, Tire Size: 235/65R/16C, and DOT Number: 1FK4107CX. The contact received notification of NHTSA Campaign Number: 23T002000 (Tires); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2018 Ford Transit equipped with Michelin Tires, Tire Line: Agilis CrossClimate C-Metric, Tire Size: 235/65R/16C, and DOT Number: 1FK4107CX. The contact received notification of NHTSA Campaign Number: 23T002000 (Tires); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2018 Ford Transit equipped with Michelin Tires, Tire Line: Agilis CrossClimate C-Metric, Tire Size: 235/65R/16C, and DOT Number: 1FK4107CX. The contact received notification of NHTSA Campaign Number: 23T002000 (Tires); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11541858
Recall Date: Aug 31, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The cam phasers started giving us issues at 47,000 miles. At the time, Ford told us this was a normal thing with these vehicles and there was no concern. Now that I am at 103,000 miles, the phasers have gotten a lot worse where the vehicle stalls and misfires, along with a loud rattle at startup. Ford will not replace them under warranty now that I am out of warranty, even though I brought the vehicle in while it was in warranty and was told it was normal. This is an extremely common issue with the 3.5L Ecoboost engine, and something needs to be done about it. Ford already has a warranty extension program for the F150. They need to extend that to the other vehicles with the same engine that have the exact same defect.
Corrective Action:
The cam phasers started giving us issues at 47,000 miles. At the time, Ford told us this was a normal thing with these vehicles and there was no concern. Now that I am at 103,000 miles, the phasers have gotten a lot worse where the vehicle stalls and misfires, along with a loud rattle at startup. Ford will not replace them under warranty now that I am out of warranty, even though I brought the vehicle in while it was in warranty and was told it was normal. This is an extremely common issue with the 3.5L Ecoboost engine, and something needs to be done about it. Ford already has a warranty extension program for the F150. They need to extend that to the other vehicles with the same engine that have the exact same defect.
Additional Notes:
The cam phasers started giving us issues at 47,000 miles. At the time, Ford told us this was a normal thing with these vehicles and there was no concern. Now that I am at 103,000 miles, the phasers have gotten a lot worse where the vehicle stalls and misfires, along with a loud rattle at startup. Ford will not replace them under warranty now that I am out of warranty, even though I brought the vehicle in while it was in warranty and was told it was normal. This is an extremely common issue with the 3.5L Ecoboost engine, and something needs to be done about it. Ford already has a warranty extension program for the F150. They need to extend that to the other vehicles with the same engine that have the exact same defect.
Mfg Campaign: 11529720
Recall Date: Jun 30, 2023
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