Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2020 Transit vehicles. An incorrect driveshaft torsional damper service kit may have been installed, which can allow the damper shield to contact the parking brake cable, possibly resulting in parking brake failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S39
Recall Date: Aug 11, 2021
La West Inc.
Safety Issue:
LA West Inc. (LA West) is recalling certain 2018-2019 Ford Transit vehicles modified to be equipped with glass roof hatches. Temperature and vibration stresses may cause the tempered glass roof hatch to shatter.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jun 11, 2019
New England Wheels
Safety Issue:
New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18E-076
Recall Date: Apr 29, 2019
Fenton Mobility Products, Inc.
Safety Issue:
Fenton Mobility Products, Inc. (Fenton Mobility) is recalling certain 2015-2018 Ford Transit vehicles modified to be equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18E-076
Mobility Transportation Services
Safety Issue:
Mobility Transportation Services (MobilityTrans) is recalling certain 2014-2018 Ford Transit and Ram Promaster vehicles and 2014-2015 Ford Econoline vehicles modified to be equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 18, 2019
Waldoch Crafts, Inc
Safety Issue:
Waldoch Crafts, Inc. (Waldoch) is recalling certain 2018 Ford Transit shuttle vans modified to be equipped with Freedman GO-ES Foldaway Seats, part number 43705. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 28, 2019
Cabot Coach Builders Inc Dba Royale
Safety Issue:
Cabot Coach Builders, Inc. DBA Royale Limousine (Royale) is recalling certain 2015-2018 Ford Transit-based mini-coaches equipped with Freedman GO-ES foldaway seats recalled under 18E-076. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 28, 2019
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain 2015-2018 Ford Transit Van, Mercedes-Benz Sprinter, and 2007 Ford F-250-based shuttle vehicles equipped with Freedman GO-3S foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 26, 2019
Transitworks
Safety Issue:
TransitWorks is recalling certain 2015-2018 Ford Transit, 2018 Ford Transit Connect, and 2016 Dodge Ram ProMaster vehicles modified to be equipped with Freedman Seating GO-ES seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 22, 2019
Quality Van Sales, Inc.
Safety Issue:
Quality Van Sales, Inc. (Quality Van) is recalling certain 2015-2018 Ford Transit and E-350 vehicles modified to be equipped with Freedman GO-ES Foldaway Seat back cushions. The seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.Please provide the following information:
Recall Date: Mar 18, 2019
Prime-time Specialty Vehicles
Safety Issue:
Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2016-2018 Ram ProMaster and Ford Transit vehicles modified to be equipped with Freedman GO-ES Foldaway Seats. When the seat back cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 1, 2019
Xl Hybrids Inc
Safety Issue:
XL Hybrids, Inc (XL) is recalling certain 2015-2018 Ford Transit vehicles modified to be equipped with XL's electric hybrid system. The cardan (universal) joint on the front driveshaft may fail, possibly causing the front driveshaft to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 21, 2019
National Van Builders, Inc.
Safety Issue:
National Van Builders, Inc. (National Van) is recalling certain 2015-2018 Ford Transit vehicles equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 6, 2018
Consumer Complaints
61 ComplaintsFord Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The right side passenger door opens when driving. The door will not stay latched even when locked. I close the door, pull on it to ensure it is latched, but when I start driving, the door slides open. This is my family vehicle used to transport our children, and is a very dangerous situation.
Corrective Action:
The right side passenger door opens when driving. The door will not stay latched even when locked. I close the door, pull on it to ensure it is latched, but when I start driving, the door slides open. This is my family vehicle used to transport our children, and is a very dangerous situation.
Additional Notes:
The right side passenger door opens when driving. The door will not stay latched even when locked. I close the door, pull on it to ensure it is latched, but when I start driving, the door slides open. This is my family vehicle used to transport our children, and is a very dangerous situation.
Mfg Campaign: 11525723
Recall Date: Jun 6, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The right side passenger door opens when driving. The door will not stay latched even when locked. I close the door, pull on it to ensure it is latched, but when I start driving, the door slides open. This is my family vehicle used to transport our children, and is a very dangerous situation.
Corrective Action:
The right side passenger door opens when driving. The door will not stay latched even when locked. I close the door, pull on it to ensure it is latched, but when I start driving, the door slides open. This is my family vehicle used to transport our children, and is a very dangerous situation.
Additional Notes:
The right side passenger door opens when driving. The door will not stay latched even when locked. I close the door, pull on it to ensure it is latched, but when I start driving, the door slides open. This is my family vehicle used to transport our children, and is a very dangerous situation.
Mfg Campaign: 11525723
Recall Date: Jun 6, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Transit. The contact stated while driving into the driveway, the contact heard an abnormal sound coming from the vehicle. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall and referred the contact to the NHTSA Hotline. The failure was mileage 87,000.
Corrective Action:
The contact owns a 2018 Ford Transit. The contact stated while driving into the driveway, the contact heard an abnormal sound coming from the vehicle. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall and referred the contact to the NHTSA Hotline. The failure was mileage 87,000.
Additional Notes:
The contact owns a 2018 Ford Transit. The contact stated while driving into the driveway, the contact heard an abnormal sound coming from the vehicle. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall and referred the contact to the NHTSA Hotline. The failure was mileage 87,000.
Mfg Campaign: 11521596
Recall Date: May 11, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On March 7, 2023, at approximately 1:45 PM, Bus 437 had caught fire in the engine compartment of the vehicle while sitting in the parking lot. The bus had just came off of a route minutes before & the driver had reported the dash tell tale (warning) lights had come on. The Operator switched the engine off and then noticed smoke coming from the engine compartment area prior to the thermal event. The fire caused significant damage & the vehicle is a total loss; the engine compartment, bus body, interior as well as exterior and top cap of the bus were affected. An independent firm was hire to conduct the fire investigation ( EFI Global, Inc.) & determined the source of the fire to be a power supply from the vehicles jump box; however our history with alternator failures & consumption of these components combined with my mechanical experience leads me to believe that the root cause of this has been overlooked and the alternator failures need to be further investigated for public safety reasons. I have engage the dealer principal (Creative Bus Sales, Inc.) who we purchased the vehicle from whom is working with Ford on this matter. The Alternator is the component that I want investigated & the one in question has not been removed from the vehicle however we did break down 3 alternators from our inventory of failed cores & the findings support my theory as the alternator (diodes) being the culprit of the failures. The cause of the fire is believed to be a situation created when the single alternator overheated causing the diode bridge to fail & alternator to ignite. We have experienced alternator failures on this group of buses since the vehicles inception into the fleet going back to 2018. 38 of these model buses were purchased & placed into service in 2018 & we have replaced 283 alternators since they were placed into service (very high consumption/failure rates).
Corrective Action:
On March 7, 2023, at approximately 1:45 PM, Bus 437 had caught fire in the engine compartment of the vehicle while sitting in the parking lot. The bus had just came off of a route minutes before & the driver had reported the dash tell tale (warning) lights had come on. The Operator switched the engine off and then noticed smoke coming from the engine compartment area prior to the thermal event. The fire caused significant damage & the vehicle is a total loss; the engine compartment, bus body, interior as well as exterior and top cap of the bus were affected. An independent firm was hire to conduct the fire investigation ( EFI Global, Inc.) & determined the source of the fire to be a power supply from the vehicles jump box; however our history with alternator failures & consumption of these components combined with my mechanical experience leads me to believe that the root cause of this has been overlooked and the alternator failures need to be further investigated for public safety reasons. I have engage the dealer principal (Creative Bus Sales, Inc.) who we purchased the vehicle from whom is working with Ford on this matter. The Alternator is the component that I want investigated & the one in question has not been removed from the vehicle however we did break down 3 alternators from our inventory of failed cores & the findings support my theory as the alternator (diodes) being the culprit of the failures. The cause of the fire is believed to be a situation created when the single alternator overheated causing the diode bridge to fail & alternator to ignite. We have experienced alternator failures on this group of buses since the vehicles inception into the fleet going back to 2018. 38 of these model buses were purchased & placed into service in 2018 & we have replaced 283 alternators since they were placed into service (very high consumption/failure rates).
Additional Notes:
On March 7, 2023, at approximately 1:45 PM, Bus 437 had caught fire in the engine compartment of the vehicle while sitting in the parking lot. The bus had just came off of a route minutes before & the driver had reported the dash tell tale (warning) lights had come on. The Operator switched the engine off and then noticed smoke coming from the engine compartment area prior to the thermal event. The fire caused significant damage & the vehicle is a total loss; the engine compartment, bus body, interior as well as exterior and top cap of the bus were affected. An independent firm was hire to conduct the fire investigation ( EFI Global, Inc.) & determined the source of the fire to be a power supply from the vehicles jump box; however our history with alternator failures & consumption of these components combined with my mechanical experience leads me to believe that the root cause of this has been overlooked and the alternator failures need to be further investigated for public safety reasons. I have engage the dealer principal (Creative Bus Sales, Inc.) who we purchased the vehicle from whom is working with Ford on this matter. The Alternator is the component that I want investigated & the one in question has not been removed from the vehicle however we did break down 3 alternators from our inventory of failed cores & the findings support my theory as the alternator (diodes) being the culprit of the failures. The cause of the fire is believed to be a situation created when the single alternator overheated causing the diode bridge to fail & alternator to ignite. We have experienced alternator failures on this group of buses since the vehicles inception into the fleet going back to 2018. 38 of these model buses were purchased & placed into service in 2018 & we have replaced 283 alternators since they were placed into service (very high consumption/failure rates).
Mfg Campaign: 11519262
Recall Date: Apr 27, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
This is an update on the same problem I reported a year ago...January 2022, it started to shudder during acceleration but it was intermittent. February 2022, it started to occur more. March 2022, it started to do it while cruising at a higher speed on the freeway. Then going up a steep hill one day, it started to shudder and could not exceed more than 30 mph up a very steep hill. The transmission is progressively getting worse...It seems to stay in 1st gear and then jump to 6th gear...and now I smell some burning...There is a recall on the Ford Focus transmission for the same reason...Although it may be a different transmission, the problem is a carbon copy of my Ford transmission...This should be a RECALL ISSUE because it is happening a lot in other documented cases. Please inform us of the steps to get this issue INVESTIGATED and RECALLED.
Corrective Action:
This is an update on the same problem I reported a year ago...January 2022, it started to shudder during acceleration but it was intermittent. February 2022, it started to occur more. March 2022, it started to do it while cruising at a higher speed on the freeway. Then going up a steep hill one day, it started to shudder and could not exceed more than 30 mph up a very steep hill. The transmission is progressively getting worse...It seems to stay in 1st gear and then jump to 6th gear...and now I smell some burning...There is a recall on the Ford Focus transmission for the same reason...Although it may be a different transmission, the problem is a carbon copy of my Ford transmission...This should be a RECALL ISSUE because it is happening a lot in other documented cases. Please inform us of the steps to get this issue INVESTIGATED and RECALLED.
Additional Notes:
This is an update on the same problem I reported a year ago...January 2022, it started to shudder during acceleration but it was intermittent. February 2022, it started to occur more. March 2022, it started to do it while cruising at a higher speed on the freeway. Then going up a steep hill one day, it started to shudder and could not exceed more than 30 mph up a very steep hill. The transmission is progressively getting worse...It seems to stay in 1st gear and then jump to 6th gear...and now I smell some burning...There is a recall on the Ford Focus transmission for the same reason...Although it may be a different transmission, the problem is a carbon copy of my Ford transmission...This should be a RECALL ISSUE because it is happening a lot in other documented cases. Please inform us of the steps to get this issue INVESTIGATED and RECALLED.
Mfg Campaign: 11504348
Recall Date: Jan 30, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While I am driving, the battery warning light come up first, then the break system warning light come up, then transmission warning coming up. if I keep vehicle moving after while will get back normal. only when I stop the vehicle then vehicle will shut off can not start. Only when I jump start and will running for while.
Corrective Action:
While I am driving, the battery warning light come up first, then the break system warning light come up, then transmission warning coming up. if I keep vehicle moving after while will get back normal. only when I stop the vehicle then vehicle will shut off can not start. Only when I jump start and will running for while.
Additional Notes:
While I am driving, the battery warning light come up first, then the break system warning light come up, then transmission warning coming up. if I keep vehicle moving after while will get back normal. only when I stop the vehicle then vehicle will shut off can not start. Only when I jump start and will running for while.
Mfg Campaign: 11471795
Recall Date: Jun 30, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While I am driving, the battery warning light come up first, then the break system warning light come up, then transmission warning coming up. if I keep vehicle moving after while will get back normal. only when I stop the vehicle then vehicle will shut off can not start. Only when I jump start and will running for while.
Corrective Action:
While I am driving, the battery warning light come up first, then the break system warning light come up, then transmission warning coming up. if I keep vehicle moving after while will get back normal. only when I stop the vehicle then vehicle will shut off can not start. Only when I jump start and will running for while.
Additional Notes:
While I am driving, the battery warning light come up first, then the break system warning light come up, then transmission warning coming up. if I keep vehicle moving after while will get back normal. only when I stop the vehicle then vehicle will shut off can not start. Only when I jump start and will running for while.
Mfg Campaign: 11471795
Recall Date: Jun 30, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While I am driving, the battery warning light come up first, then the break system warning light come up, then transmission warning coming up. if I keep vehicle moving after while will get back normal. only when I stop the vehicle then vehicle will shut off can not start. Only when I jump start and will running for while.
Corrective Action:
While I am driving, the battery warning light come up first, then the break system warning light come up, then transmission warning coming up. if I keep vehicle moving after while will get back normal. only when I stop the vehicle then vehicle will shut off can not start. Only when I jump start and will running for while.
Additional Notes:
While I am driving, the battery warning light come up first, then the break system warning light come up, then transmission warning coming up. if I keep vehicle moving after while will get back normal. only when I stop the vehicle then vehicle will shut off can not start. Only when I jump start and will running for while.
Mfg Campaign: 11471795
Recall Date: Jun 30, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Multiple occurrences after traveling on the highway and then slowing down or when coming to a stop, the vehicle autonomously makes one or more very hard downshifts. It is enough to unexpectedly propel the occupants forward in their seats/seatbelts. ...while driving approximately 35-40 MPH, the vehicle lost motive power and went into limp mode. The shuddering and vibrations along with the slipping of gears and the inability to go uphill before it goes into limp mode...The vehicle would not accelerate above 20 MPH. There's a recall on the Ford Focus and the problem is a carbon copy. Reading about other Transit vans having the same problem, I felt that I should make you aware of the issue.
Corrective Action:
Multiple occurrences after traveling on the highway and then slowing down or when coming to a stop, the vehicle autonomously makes one or more very hard downshifts. It is enough to unexpectedly propel the occupants forward in their seats/seatbelts. ...while driving approximately 35-40 MPH, the vehicle lost motive power and went into limp mode. The shuddering and vibrations along with the slipping of gears and the inability to go uphill before it goes into limp mode...The vehicle would not accelerate above 20 MPH. There's a recall on the Ford Focus and the problem is a carbon copy. Reading about other Transit vans having the same problem, I felt that I should make you aware of the issue.
Additional Notes:
Multiple occurrences after traveling on the highway and then slowing down or when coming to a stop, the vehicle autonomously makes one or more very hard downshifts. It is enough to unexpectedly propel the occupants forward in their seats/seatbelts. ...while driving approximately 35-40 MPH, the vehicle lost motive power and went into limp mode. The shuddering and vibrations along with the slipping of gears and the inability to go uphill before it goes into limp mode...The vehicle would not accelerate above 20 MPH. There's a recall on the Ford Focus and the problem is a carbon copy. Reading about other Transit vans having the same problem, I felt that I should make you aware of the issue.
Mfg Campaign: 11466902
Recall Date: Jun 1, 2022
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
2018 FORD TRANSIT. CONSUMER WRITES IN REGARDS TO DEFECTIVE SLIDING DOOR. THE CONSUMER STATED THE SLIDING DOOR WOULD BECOME STUCK. THE DEALER ATTEMPTED TO REPAIR THE SLIDING DOOR ON 5 DIFFERENT OCCASIONS. THE VEHICLE WAS UNDER WARRANTY
Corrective Action:
2018 FORD TRANSIT. CONSUMER WRITES IN REGARDS TO DEFECTIVE SLIDING DOOR. THE CONSUMER STATED THE SLIDING DOOR WOULD BECOME STUCK. THE DEALER ATTEMPTED TO REPAIR THE SLIDING DOOR ON 5 DIFFERENT OCCASIONS. THE VEHICLE WAS UNDER WARRANTY
Additional Notes:
2018 FORD TRANSIT. CONSUMER WRITES IN REGARDS TO DEFECTIVE SLIDING DOOR. THE CONSUMER STATED THE SLIDING DOOR WOULD BECOME STUCK. THE DEALER ATTEMPTED TO REPAIR THE SLIDING DOOR ON 5 DIFFERENT OCCASIONS. THE VEHICLE WAS UNDER WARRANTY
Mfg Campaign: 11458611
Recall Date: Mar 28, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This is the second time this has occurred. The van lost sudden power causing me to almost be hit from behind a second time now. This is only 3 months after the initial occurrence. The Ford manufacturer is aware.
Corrective Action:
This is the second time this has occurred. The van lost sudden power causing me to almost be hit from behind a second time now. This is only 3 months after the initial occurrence. The Ford manufacturer is aware.
Additional Notes:
This is the second time this has occurred. The van lost sudden power causing me to almost be hit from behind a second time now. This is only 3 months after the initial occurrence. The Ford manufacturer is aware.
Mfg Campaign: 11449526
Recall Date: Jan 31, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Transit. The contact stated that while driving approximately 35-40 MPH, the vehicle lost motive power and went into limp mode. The vehicle would not accelerate above 20 MPH. The failure almost caused a collision. The vehicle was towed to the dealer. The vehicle was not diagnosed nor repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.
Corrective Action:
The contact owns a 2018 Ford Transit. The contact stated that while driving approximately 35-40 MPH, the vehicle lost motive power and went into limp mode. The vehicle would not accelerate above 20 MPH. The failure almost caused a collision. The vehicle was towed to the dealer. The vehicle was not diagnosed nor repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.
Additional Notes:
The contact owns a 2018 Ford Transit. The contact stated that while driving approximately 35-40 MPH, the vehicle lost motive power and went into limp mode. The vehicle would not accelerate above 20 MPH. The failure almost caused a collision. The vehicle was towed to the dealer. The vehicle was not diagnosed nor repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.
Mfg Campaign: 11436563
Recall Date: Oct 13, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Transit. The contact stated that while driving approximately 35-40 MPH, the vehicle lost motive power and went into limp mode. The vehicle would not accelerate above 20 MPH. The failure almost caused a collision. The vehicle was towed to the dealer. The vehicle was not diagnosed nor repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.
Corrective Action:
The contact owns a 2018 Ford Transit. The contact stated that while driving approximately 35-40 MPH, the vehicle lost motive power and went into limp mode. The vehicle would not accelerate above 20 MPH. The failure almost caused a collision. The vehicle was towed to the dealer. The vehicle was not diagnosed nor repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.
Additional Notes:
The contact owns a 2018 Ford Transit. The contact stated that while driving approximately 35-40 MPH, the vehicle lost motive power and went into limp mode. The vehicle would not accelerate above 20 MPH. The failure almost caused a collision. The vehicle was towed to the dealer. The vehicle was not diagnosed nor repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.
Mfg Campaign: 11436563
Recall Date: Oct 13, 2021
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: CAMERA SYSTEM
Potential Consequences:
The contact owns a 2018 Ford Transit. The contact stated that the rearview camera would inadvertently turn blue while reversing. The vehicle was taken to the dealer who informed the contact that the vehicle could not be repaired under an unknown recall because the VIN was not included in the recall. The contact stated that the failure reoccurred several times while reversing. The vehicle was taken back to the dealer who informed the contact that they could not duplicate the failure. The manufacturer was notified of the failure and advised the contact to file a complaint with NHTSA. The vehicle was not repaired. The approximate failure mileage was 26,000.
Corrective Action:
The contact owns a 2018 Ford Transit. The contact stated that the rearview camera would inadvertently turn blue while reversing. The vehicle was taken to the dealer who informed the contact that the vehicle could not be repaired under an unknown recall because the VIN was not included in the recall. The contact stated that the failure reoccurred several times while reversing. The vehicle was taken back to the dealer who informed the contact that they could not duplicate the failure. The manufacturer was notified of the failure and advised the contact to file a complaint with NHTSA. The vehicle was not repaired. The approximate failure mileage was 26,000.
Additional Notes:
The contact owns a 2018 Ford Transit. The contact stated that the rearview camera would inadvertently turn blue while reversing. The vehicle was taken to the dealer who informed the contact that the vehicle could not be repaired under an unknown recall because the VIN was not included in the recall. The contact stated that the failure reoccurred several times while reversing. The vehicle was taken back to the dealer who informed the contact that they could not duplicate the failure. The manufacturer was notified of the failure and advised the contact to file a complaint with NHTSA. The vehicle was not repaired. The approximate failure mileage was 26,000.
Mfg Campaign: 11434778
Recall Date: Sep 28, 2021
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
After two or three hours driving in the high way show in the dashboard panel "TRANSMISSION SERVICE REQUIRED" and lose power it means "traction" driving from 60 MPH goes under 40 MPH
Corrective Action:
After two or three hours driving in the high way show in the dashboard panel "TRANSMISSION SERVICE REQUIRED" and lose power it means "traction" driving from 60 MPH goes under 40 MPH
Additional Notes:
After two or three hours driving in the high way show in the dashboard panel "TRANSMISSION SERVICE REQUIRED" and lose power it means "traction" driving from 60 MPH goes under 40 MPH
Mfg Campaign: 11423584
Recall Date: Jul 6, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
MULTIPLE OCCURRENCES AFTER TRAVELING AT FULL SPEED ON US HWY 76AND THEN SLOWING DOWN OR WHEN COMING TO A STOP, THE VEHICLE AUTONOMOUSLY MAKES ONE OR MORE VERY HARD DOWNSHIFTS. IT IS ENOUGH TO UNEXPECTEDLY PROPEL THE OCCUPANTS FORWARD IN THEIR SEATS/SEATBELTS. AFTER HEARING ABOUT THE POSSIBLE REOPENING OF THE F150 RECALL AND READING ABOUT OTHER TRANSIT VANS HAVING THE SAME PROBLEM, I FELT THAT I SHOULD MAKE YOU AWARE OF THE ISSUE. THANKS, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Corrective Action:
MULTIPLE OCCURRENCES AFTER TRAVELING AT FULL SPEED ON US HWY 76AND THEN SLOWING DOWN OR WHEN COMING TO A STOP, THE VEHICLE AUTONOMOUSLY MAKES ONE OR MORE VERY HARD DOWNSHIFTS. IT IS ENOUGH TO UNEXPECTEDLY PROPEL THE OCCUPANTS FORWARD IN THEIR SEATS/SEATBELTS. AFTER HEARING ABOUT THE POSSIBLE REOPENING OF THE F150 RECALL AND READING ABOUT OTHER TRANSIT VANS HAVING THE SAME PROBLEM, I FELT THAT I SHOULD MAKE YOU AWARE OF THE ISSUE. THANKS, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Additional Notes:
MULTIPLE OCCURRENCES AFTER TRAVELING AT FULL SPEED ON US HWY 76AND THEN SLOWING DOWN OR WHEN COMING TO A STOP, THE VEHICLE AUTONOMOUSLY MAKES ONE OR MORE VERY HARD DOWNSHIFTS. IT IS ENOUGH TO UNEXPECTEDLY PROPEL THE OCCUPANTS FORWARD IN THEIR SEATS/SEATBELTS. AFTER HEARING ABOUT THE POSSIBLE REOPENING OF THE F150 RECALL AND READING ABOUT OTHER TRANSIT VANS HAVING THE SAME PROBLEM, I FELT THAT I SHOULD MAKE YOU AWARE OF THE ISSUE. THANKS, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Mfg Campaign: 11405673
Recall Date: Mar 30, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THIS VEHICLES ARE BUILT WITH TWO WENT OPENING ON TOP OF THE ENGINE HOOD. THIS WENT OPENINGS ARE FOR HEAT SYSTEM TO SUCK THE AIR IN FOR HEATING OR DEFROSTING. PROBLEM WITH THIS OPENINGS THEY ARE GETTING BLOCKED WITH SNOW OR ICE IN SNOWY WEATHER AND AREN'T ALLOWING ENOUGH AIR TO ENTER IN TO A VEHICLE TO HEAT IT. YOU CAN SOLVE THIS TURNING THE SWITCH TO INTERIOR CIRCULATION BUT AT THAT TIME ON THIS OPTION DEFROST FUTURE GOING OUT AND THERE IS NO WAY TO DEFROST WINDOWS BASICALLY IF THE WENT OUTSIDE ON TOP OF THE HOOD FROZEN OR BLOCKED WITH SNOW. THIS CREATES DANGEROUS DRIVING CONDITIONS. I REALIZE THIS IN THE LAST BIG SNOW STORM ON NORTHEAST WHERE WE GOT LOT OF SNOW. COMPANY LIKE FORD MOTOR SHOULD NOT MISSED SOMETHING LIKE THAT.
Corrective Action:
THIS VEHICLES ARE BUILT WITH TWO WENT OPENING ON TOP OF THE ENGINE HOOD. THIS WENT OPENINGS ARE FOR HEAT SYSTEM TO SUCK THE AIR IN FOR HEATING OR DEFROSTING. PROBLEM WITH THIS OPENINGS THEY ARE GETTING BLOCKED WITH SNOW OR ICE IN SNOWY WEATHER AND AREN'T ALLOWING ENOUGH AIR TO ENTER IN TO A VEHICLE TO HEAT IT. YOU CAN SOLVE THIS TURNING THE SWITCH TO INTERIOR CIRCULATION BUT AT THAT TIME ON THIS OPTION DEFROST FUTURE GOING OUT AND THERE IS NO WAY TO DEFROST WINDOWS BASICALLY IF THE WENT OUTSIDE ON TOP OF THE HOOD FROZEN OR BLOCKED WITH SNOW. THIS CREATES DANGEROUS DRIVING CONDITIONS. I REALIZE THIS IN THE LAST BIG SNOW STORM ON NORTHEAST WHERE WE GOT LOT OF SNOW. COMPANY LIKE FORD MOTOR SHOULD NOT MISSED SOMETHING LIKE THAT.
Additional Notes:
THIS VEHICLES ARE BUILT WITH TWO WENT OPENING ON TOP OF THE ENGINE HOOD. THIS WENT OPENINGS ARE FOR HEAT SYSTEM TO SUCK THE AIR IN FOR HEATING OR DEFROSTING. PROBLEM WITH THIS OPENINGS THEY ARE GETTING BLOCKED WITH SNOW OR ICE IN SNOWY WEATHER AND AREN'T ALLOWING ENOUGH AIR TO ENTER IN TO A VEHICLE TO HEAT IT. YOU CAN SOLVE THIS TURNING THE SWITCH TO INTERIOR CIRCULATION BUT AT THAT TIME ON THIS OPTION DEFROST FUTURE GOING OUT AND THERE IS NO WAY TO DEFROST WINDOWS BASICALLY IF THE WENT OUTSIDE ON TOP OF THE HOOD FROZEN OR BLOCKED WITH SNOW. THIS CREATES DANGEROUS DRIVING CONDITIONS. I REALIZE THIS IN THE LAST BIG SNOW STORM ON NORTHEAST WHERE WE GOT LOT OF SNOW. COMPANY LIKE FORD MOTOR SHOULD NOT MISSED SOMETHING LIKE THAT.
Mfg Campaign: 11386170
Recall Date: Jan 2, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
DIESEL ENGINE FAILS CATASTROPHICALLY ON HIGHWAY IN MOTION--FIRST A BLOWN PISTON AT 78K MILES, TURBO FAILED WITHIN 5K MILES OF ENGINE. PRIOR TO THESE FAILURES, BOTH THIS TRUCK AND IT'S TWIN(BOUGHT IDENTICALLY TOGETHER) DEVELOPED LEAKS IN THE RADIATORS...SAME LOCATION. THE SISTER TRUCK IS NOW AT A FORD DEALER WITH A BLOWN ENGINE
Corrective Action:
DIESEL ENGINE FAILS CATASTROPHICALLY ON HIGHWAY IN MOTION--FIRST A BLOWN PISTON AT 78K MILES, TURBO FAILED WITHIN 5K MILES OF ENGINE. PRIOR TO THESE FAILURES, BOTH THIS TRUCK AND IT'S TWIN(BOUGHT IDENTICALLY TOGETHER) DEVELOPED LEAKS IN THE RADIATORS...SAME LOCATION. THE SISTER TRUCK IS NOW AT A FORD DEALER WITH A BLOWN ENGINE
Additional Notes:
DIESEL ENGINE FAILS CATASTROPHICALLY ON HIGHWAY IN MOTION--FIRST A BLOWN PISTON AT 78K MILES, TURBO FAILED WITHIN 5K MILES OF ENGINE. PRIOR TO THESE FAILURES, BOTH THIS TRUCK AND IT'S TWIN(BOUGHT IDENTICALLY TOGETHER) DEVELOPED LEAKS IN THE RADIATORS...SAME LOCATION. THE SISTER TRUCK IS NOW AT A FORD DEALER WITH A BLOWN ENGINE
Mfg Campaign: 11385232
Recall Date: Dec 28, 2020
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
DIESEL ENGINE FAILS CATASTROPHICALLY ON HIGHWAY IN MOTION--FIRST A BLOWN PISTON AT 78K MILES, TURBO FAILED WITHIN 5K MILES OF ENGINE. PRIOR TO THESE FAILURES, BOTH THIS TRUCK AND IT'S TWIN(BOUGHT IDENTICALLY TOGETHER) DEVELOPED LEAKS IN THE RADIATORS...SAME LOCATION. THE SISTER TRUCK IS NOW AT A FORD DEALER WITH A BLOWN ENGINE
Corrective Action:
DIESEL ENGINE FAILS CATASTROPHICALLY ON HIGHWAY IN MOTION--FIRST A BLOWN PISTON AT 78K MILES, TURBO FAILED WITHIN 5K MILES OF ENGINE. PRIOR TO THESE FAILURES, BOTH THIS TRUCK AND IT'S TWIN(BOUGHT IDENTICALLY TOGETHER) DEVELOPED LEAKS IN THE RADIATORS...SAME LOCATION. THE SISTER TRUCK IS NOW AT A FORD DEALER WITH A BLOWN ENGINE
Additional Notes:
DIESEL ENGINE FAILS CATASTROPHICALLY ON HIGHWAY IN MOTION--FIRST A BLOWN PISTON AT 78K MILES, TURBO FAILED WITHIN 5K MILES OF ENGINE. PRIOR TO THESE FAILURES, BOTH THIS TRUCK AND IT'S TWIN(BOUGHT IDENTICALLY TOGETHER) DEVELOPED LEAKS IN THE RADIATORS...SAME LOCATION. THE SISTER TRUCK IS NOW AT A FORD DEALER WITH A BLOWN ENGINE
Mfg Campaign: 11385232
Recall Date: Dec 28, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
FUEL DOOR BROKEN AT UPPER HINGE. VERY COMMON PART FAILURE FORD WILL NOT ACKNOWLEDGE.
Corrective Action:
FUEL DOOR BROKEN AT UPPER HINGE. VERY COMMON PART FAILURE FORD WILL NOT ACKNOWLEDGE.
Additional Notes:
FUEL DOOR BROKEN AT UPPER HINGE. VERY COMMON PART FAILURE FORD WILL NOT ACKNOWLEDGE.
Mfg Campaign: 11383558
Recall Date: Dec 15, 2020
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