Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192261050
Recall Date: Oct 24, 2019
Consumer Complaints
42 ComplaintsGeneral Motors, Llc
Defect Description:
STEERING
Potential Consequences:
the steering gear box became disassemble, steering wheel when to twelve o'clock, gears in steering gear box jump gear insurance inspector said a bolt back out,there was 439 recall for steering box recall in 2019 the part number changed several times with multiple bullets for same part.
Corrective Action:
the steering gear box became disassemble, steering wheel when to twelve o'clock, gears in steering gear box jump gear insurance inspector said a bolt back out,there was 439 recall for steering box recall in 2019 the part number changed several times with multiple bullets for same part.
Additional Notes:
the steering gear box became disassemble, steering wheel when to twelve o'clock, gears in steering gear box jump gear insurance inspector said a bolt back out,there was 439 recall for steering box recall in 2019 the part number changed several times with multiple bullets for same part.
Mfg Campaign: 11511545
Recall Date: Mar 13, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
Potential Consequences:
The contact owns a 2019 GMC Yukon. The contact stated that while driving at an undisclosed speed, the service trailer brake system warning light illuminated and alerted the contact. The contact stated that there was no trailer brake. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer. The failure mileage was approximately 13,000. The VIN was unavailable.
Corrective Action:
The contact owns a 2019 GMC Yukon. The contact stated that while driving at an undisclosed speed, the service trailer brake system warning light illuminated and alerted the contact. The contact stated that there was no trailer brake. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer. The failure mileage was approximately 13,000. The VIN was unavailable.
Additional Notes:
The contact owns a 2019 GMC Yukon. The contact stated that while driving at an undisclosed speed, the service trailer brake system warning light illuminated and alerted the contact. The contact stated that there was no trailer brake. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer. The failure mileage was approximately 13,000. The VIN was unavailable.
Mfg Campaign: 11501008
Recall Date: Jan 10, 2023
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
Rear shocks are frozen (seized) Makes the vehicle hard to control on bumpy surfaces.
Corrective Action:
Rear shocks are frozen (seized) Makes the vehicle hard to control on bumpy surfaces.
Additional Notes:
Rear shocks are frozen (seized) Makes the vehicle hard to control on bumpy surfaces.
Mfg Campaign: 11496632
Recall Date: Dec 8, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The intake valve spring broke and destroyed the cylinder and engine. The damage was verified by a certified GMC dealer and submitted to GMC who said they would replace the engine under the warranty. No warnings or symptoms occurred prior to the total engine failure. The vehicle is under the 60000 warranty and has been at the dealer for going on 7 months.
Corrective Action:
The intake valve spring broke and destroyed the cylinder and engine. The damage was verified by a certified GMC dealer and submitted to GMC who said they would replace the engine under the warranty. No warnings or symptoms occurred prior to the total engine failure. The vehicle is under the 60000 warranty and has been at the dealer for going on 7 months.
Additional Notes:
The intake valve spring broke and destroyed the cylinder and engine. The damage was verified by a certified GMC dealer and submitted to GMC who said they would replace the engine under the warranty. No warnings or symptoms occurred prior to the total engine failure. The vehicle is under the 60000 warranty and has been at the dealer for going on 7 months.
Mfg Campaign: 11478011
Recall Date: Aug 7, 2022
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Tailights are not working as per the dealer (Thompsons GMC of Placerville, CA). Unable to drive the car at night or near sunset.
Corrective Action:
Tailights are not working as per the dealer (Thompsons GMC of Placerville, CA). Unable to drive the car at night or near sunset.
Additional Notes:
Tailights are not working as per the dealer (Thompsons GMC of Placerville, CA). Unable to drive the car at night or near sunset.
Mfg Campaign: 11472135
Recall Date: Jul 2, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Tailights are not working as per the dealer (Thompsons GMC of Placerville, CA). Unable to drive the car at night or near sunset.
Corrective Action:
Tailights are not working as per the dealer (Thompsons GMC of Placerville, CA). Unable to drive the car at night or near sunset.
Additional Notes:
Tailights are not working as per the dealer (Thompsons GMC of Placerville, CA). Unable to drive the car at night or near sunset.
Mfg Campaign: 11472135
Recall Date: Jul 2, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Received a message on driver information system that states service trailer brake system. When towing a trailer, the trailer brakes are inoperable and pose a safety risk in the event of a sudden brake event. GM apparently has a service bulletin published for this message which indicated a replacement of the connector in the wire harness should be performed. Although I don't tow trailers often, I should be able to rely on this feature in my vehicle. My vehicle only has 70,000 miles and this is too soon for such a part to become faulty.
Corrective Action:
Received a message on driver information system that states service trailer brake system. When towing a trailer, the trailer brakes are inoperable and pose a safety risk in the event of a sudden brake event. GM apparently has a service bulletin published for this message which indicated a replacement of the connector in the wire harness should be performed. Although I don't tow trailers often, I should be able to rely on this feature in my vehicle. My vehicle only has 70,000 miles and this is too soon for such a part to become faulty.
Additional Notes:
Received a message on driver information system that states service trailer brake system. When towing a trailer, the trailer brakes are inoperable and pose a safety risk in the event of a sudden brake event. GM apparently has a service bulletin published for this message which indicated a replacement of the connector in the wire harness should be performed. Although I don't tow trailers often, I should be able to rely on this feature in my vehicle. My vehicle only has 70,000 miles and this is too soon for such a part to become faulty.
Mfg Campaign: 11464220
Recall Date: May 11, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Received a message on driver information system that states service trailer brake system. When towing a trailer, the trailer brakes are inoperable and pose a safety risk in the event of a sudden brake event. GM apparently has a service bulletin published for this message which indicated a replacement of the connector in the wire harness should be performed. Although I don't tow trailers often, I should be able to rely on this feature in my vehicle. My vehicle only has 70,000 miles and this is too soon for such a part to become faulty.
Corrective Action:
Received a message on driver information system that states service trailer brake system. When towing a trailer, the trailer brakes are inoperable and pose a safety risk in the event of a sudden brake event. GM apparently has a service bulletin published for this message which indicated a replacement of the connector in the wire harness should be performed. Although I don't tow trailers often, I should be able to rely on this feature in my vehicle. My vehicle only has 70,000 miles and this is too soon for such a part to become faulty.
Additional Notes:
Received a message on driver information system that states service trailer brake system. When towing a trailer, the trailer brakes are inoperable and pose a safety risk in the event of a sudden brake event. GM apparently has a service bulletin published for this message which indicated a replacement of the connector in the wire harness should be performed. Although I don't tow trailers often, I should be able to rely on this feature in my vehicle. My vehicle only has 70,000 miles and this is too soon for such a part to become faulty.
Mfg Campaign: 11464220
Recall Date: May 11, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE CAUGHT FIRE IN MY DRIVEWAY AND BURNED TO THE GROUND. MY WIFE AND I DROVE TO DINNER AND CAME HOME AROUND 830PM ON FRIDAY NIGHT (03/26/2021). THE NEXT MORNING (SATURDAY, 03/27/2021), I WAS WALKING PAST THE FRONT DOOR AROUND 8AM AND NOTICED FLAMES COMING OUT OF THE GRILLE (UNDER THE HOOD) WHEN I LOOKED OUTSIDE. TOLD MY WIFE TO CALL 911 AND I RAN OUTSIDE AND TRIED TO PUT IT OUT WITH THE FIRE HOUSE, BUT IT WAS TOO LATE AND THE FIRE TOOK OVER. THE FIRE MARSHALL STATED IT WAS AN ELECTRICAL SYSTEM FAILURE THAT CAUSED THE FIRE.
Corrective Action:
VEHICLE CAUGHT FIRE IN MY DRIVEWAY AND BURNED TO THE GROUND. MY WIFE AND I DROVE TO DINNER AND CAME HOME AROUND 830PM ON FRIDAY NIGHT (03/26/2021). THE NEXT MORNING (SATURDAY, 03/27/2021), I WAS WALKING PAST THE FRONT DOOR AROUND 8AM AND NOTICED FLAMES COMING OUT OF THE GRILLE (UNDER THE HOOD) WHEN I LOOKED OUTSIDE. TOLD MY WIFE TO CALL 911 AND I RAN OUTSIDE AND TRIED TO PUT IT OUT WITH THE FIRE HOUSE, BUT IT WAS TOO LATE AND THE FIRE TOOK OVER. THE FIRE MARSHALL STATED IT WAS AN ELECTRICAL SYSTEM FAILURE THAT CAUSED THE FIRE.
Additional Notes:
VEHICLE CAUGHT FIRE IN MY DRIVEWAY AND BURNED TO THE GROUND. MY WIFE AND I DROVE TO DINNER AND CAME HOME AROUND 830PM ON FRIDAY NIGHT (03/26/2021). THE NEXT MORNING (SATURDAY, 03/27/2021), I WAS WALKING PAST THE FRONT DOOR AROUND 8AM AND NOTICED FLAMES COMING OUT OF THE GRILLE (UNDER THE HOOD) WHEN I LOOKED OUTSIDE. TOLD MY WIFE TO CALL 911 AND I RAN OUTSIDE AND TRIED TO PUT IT OUT WITH THE FIRE HOUSE, BUT IT WAS TOO LATE AND THE FIRE TOOK OVER. THE FIRE MARSHALL STATED IT WAS AN ELECTRICAL SYSTEM FAILURE THAT CAUSED THE FIRE.
Mfg Campaign: 11405355
Recall Date: Mar 29, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKE LIGHTS COMPLETELY STOPPED WORKING. CAR IS 1 YEAR OLD.
Corrective Action:
BRAKE LIGHTS COMPLETELY STOPPED WORKING. CAR IS 1 YEAR OLD.
Additional Notes:
BRAKE LIGHTS COMPLETELY STOPPED WORKING. CAR IS 1 YEAR OLD.
Mfg Campaign: 11339744
Recall Date: Jul 16, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AIR CONDITIONER BLOWING OUT HOT AIR.
Corrective Action:
AIR CONDITIONER BLOWING OUT HOT AIR.
Additional Notes:
AIR CONDITIONER BLOWING OUT HOT AIR.
Mfg Campaign: 11339745
Recall Date: Jul 16, 2020
General Motors, Llc
Defect Description:
EQUIPMENT:APPLIANCE:AIR CONDITIONER
Potential Consequences:
AIR CONDITIONER BLOWING OUT HOT AIR.
Corrective Action:
AIR CONDITIONER BLOWING OUT HOT AIR.
Additional Notes:
AIR CONDITIONER BLOWING OUT HOT AIR.
Mfg Campaign: 11339745
Recall Date: Jul 16, 2020
General Motors, Llc
Defect Description:
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Potential Consequences:
AIR CONDITIONER BLOWING OUT HOT AIR.
Corrective Action:
AIR CONDITIONER BLOWING OUT HOT AIR.
Additional Notes:
AIR CONDITIONER BLOWING OUT HOT AIR.
Mfg Campaign: 11339745
Recall Date: Jul 16, 2020
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
LOSS OF POWER STEERING, LOSS OF ELECTRONIC STABILITY CONTROL, LOSS OF ALL TRANSMISSION GEARS FORWARD AND REVERSE, LOSS OF AUTOMATIC HEADLIGHT CONTROL, LOSS OF INSTRUMENT CLUSTER GAUGES INCLUDING TACHOMETER, ENGINE OIL PRESSURE, AND ENGINE COOLANT TEMPERATURE, LOSS OF HEATED SEAT FUNCTIONALITY, LOSS OF HEATING, VENTILATION, AIR CONDITIONING, AND LOSS OF INFOTAINMENT/STEREO SYSTEM. THIS PROBLEM HAS OCCURRED ON TWO OCCASIONS NOW, THE FIRST ON 01/13/2020 AND THEN AGAIN ON 02/20/2020. THE VEHICLE WAS TOWED IN TO THE DEALER ON 01/13/2020 AND WAS ALSO TRANSPORTED TO THE SAME DEALERSHIP AGAIN ON 02/20/2020. A TSB WAS PERFORMED BY THE DEALERSHIP WHEN IT WAS TOWED IN THE FIRST TIME THAT OBVIOUSLY DID NOT FIX THE ROOT CAUSE OF THIS PROBLEM. NORMALLY THE PROBLEM WILL GO AWAY AFTER A PERIOD OF TIME AND THEN THE DEALERSHIP CLAIMS THAT THEY WERE NOT ABLE TO REPRODUCE THE CUSTOMER'S COMPLAINT. I DO HAVE VIDEO FOOTAGE OF THE ISSUES I EXPERIENCED ON TWO OCCASION AS PROOF.
Corrective Action:
LOSS OF POWER STEERING, LOSS OF ELECTRONIC STABILITY CONTROL, LOSS OF ALL TRANSMISSION GEARS FORWARD AND REVERSE, LOSS OF AUTOMATIC HEADLIGHT CONTROL, LOSS OF INSTRUMENT CLUSTER GAUGES INCLUDING TACHOMETER, ENGINE OIL PRESSURE, AND ENGINE COOLANT TEMPERATURE, LOSS OF HEATED SEAT FUNCTIONALITY, LOSS OF HEATING, VENTILATION, AIR CONDITIONING, AND LOSS OF INFOTAINMENT/STEREO SYSTEM. THIS PROBLEM HAS OCCURRED ON TWO OCCASIONS NOW, THE FIRST ON 01/13/2020 AND THEN AGAIN ON 02/20/2020. THE VEHICLE WAS TOWED IN TO THE DEALER ON 01/13/2020 AND WAS ALSO TRANSPORTED TO THE SAME DEALERSHIP AGAIN ON 02/20/2020. A TSB WAS PERFORMED BY THE DEALERSHIP WHEN IT WAS TOWED IN THE FIRST TIME THAT OBVIOUSLY DID NOT FIX THE ROOT CAUSE OF THIS PROBLEM. NORMALLY THE PROBLEM WILL GO AWAY AFTER A PERIOD OF TIME AND THEN THE DEALERSHIP CLAIMS THAT THEY WERE NOT ABLE TO REPRODUCE THE CUSTOMER'S COMPLAINT. I DO HAVE VIDEO FOOTAGE OF THE ISSUES I EXPERIENCED ON TWO OCCASION AS PROOF.
Additional Notes:
LOSS OF POWER STEERING, LOSS OF ELECTRONIC STABILITY CONTROL, LOSS OF ALL TRANSMISSION GEARS FORWARD AND REVERSE, LOSS OF AUTOMATIC HEADLIGHT CONTROL, LOSS OF INSTRUMENT CLUSTER GAUGES INCLUDING TACHOMETER, ENGINE OIL PRESSURE, AND ENGINE COOLANT TEMPERATURE, LOSS OF HEATED SEAT FUNCTIONALITY, LOSS OF HEATING, VENTILATION, AIR CONDITIONING, AND LOSS OF INFOTAINMENT/STEREO SYSTEM. THIS PROBLEM HAS OCCURRED ON TWO OCCASIONS NOW, THE FIRST ON 01/13/2020 AND THEN AGAIN ON 02/20/2020. THE VEHICLE WAS TOWED IN TO THE DEALER ON 01/13/2020 AND WAS ALSO TRANSPORTED TO THE SAME DEALERSHIP AGAIN ON 02/20/2020. A TSB WAS PERFORMED BY THE DEALERSHIP WHEN IT WAS TOWED IN THE FIRST TIME THAT OBVIOUSLY DID NOT FIX THE ROOT CAUSE OF THIS PROBLEM. NORMALLY THE PROBLEM WILL GO AWAY AFTER A PERIOD OF TIME AND THEN THE DEALERSHIP CLAIMS THAT THEY WERE NOT ABLE TO REPRODUCE THE CUSTOMER'S COMPLAINT. I DO HAVE VIDEO FOOTAGE OF THE ISSUES I EXPERIENCED ON TWO OCCASION AS PROOF.
Mfg Campaign: 11310887
Recall Date: Feb 23, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
LOSS OF POWER STEERING, LOSS OF ELECTRONIC STABILITY CONTROL, LOSS OF ALL TRANSMISSION GEARS FORWARD AND REVERSE, LOSS OF AUTOMATIC HEADLIGHT CONTROL, LOSS OF INSTRUMENT CLUSTER GAUGES INCLUDING TACHOMETER, ENGINE OIL PRESSURE, AND ENGINE COOLANT TEMPERATURE, LOSS OF HEATED SEAT FUNCTIONALITY, LOSS OF HEATING, VENTILATION, AIR CONDITIONING, AND LOSS OF INFOTAINMENT/STEREO SYSTEM. THIS PROBLEM HAS OCCURRED ON TWO OCCASIONS NOW, THE FIRST ON 01/13/2020 AND THEN AGAIN ON 02/20/2020. THE VEHICLE WAS TOWED IN TO THE DEALER ON 01/13/2020 AND WAS ALSO TRANSPORTED TO THE SAME DEALERSHIP AGAIN ON 02/20/2020. A TSB WAS PERFORMED BY THE DEALERSHIP WHEN IT WAS TOWED IN THE FIRST TIME THAT OBVIOUSLY DID NOT FIX THE ROOT CAUSE OF THIS PROBLEM. NORMALLY THE PROBLEM WILL GO AWAY AFTER A PERIOD OF TIME AND THEN THE DEALERSHIP CLAIMS THAT THEY WERE NOT ABLE TO REPRODUCE THE CUSTOMER'S COMPLAINT. I DO HAVE VIDEO FOOTAGE OF THE ISSUES I EXPERIENCED ON TWO OCCASION AS PROOF.
Corrective Action:
LOSS OF POWER STEERING, LOSS OF ELECTRONIC STABILITY CONTROL, LOSS OF ALL TRANSMISSION GEARS FORWARD AND REVERSE, LOSS OF AUTOMATIC HEADLIGHT CONTROL, LOSS OF INSTRUMENT CLUSTER GAUGES INCLUDING TACHOMETER, ENGINE OIL PRESSURE, AND ENGINE COOLANT TEMPERATURE, LOSS OF HEATED SEAT FUNCTIONALITY, LOSS OF HEATING, VENTILATION, AIR CONDITIONING, AND LOSS OF INFOTAINMENT/STEREO SYSTEM. THIS PROBLEM HAS OCCURRED ON TWO OCCASIONS NOW, THE FIRST ON 01/13/2020 AND THEN AGAIN ON 02/20/2020. THE VEHICLE WAS TOWED IN TO THE DEALER ON 01/13/2020 AND WAS ALSO TRANSPORTED TO THE SAME DEALERSHIP AGAIN ON 02/20/2020. A TSB WAS PERFORMED BY THE DEALERSHIP WHEN IT WAS TOWED IN THE FIRST TIME THAT OBVIOUSLY DID NOT FIX THE ROOT CAUSE OF THIS PROBLEM. NORMALLY THE PROBLEM WILL GO AWAY AFTER A PERIOD OF TIME AND THEN THE DEALERSHIP CLAIMS THAT THEY WERE NOT ABLE TO REPRODUCE THE CUSTOMER'S COMPLAINT. I DO HAVE VIDEO FOOTAGE OF THE ISSUES I EXPERIENCED ON TWO OCCASION AS PROOF.
Additional Notes:
LOSS OF POWER STEERING, LOSS OF ELECTRONIC STABILITY CONTROL, LOSS OF ALL TRANSMISSION GEARS FORWARD AND REVERSE, LOSS OF AUTOMATIC HEADLIGHT CONTROL, LOSS OF INSTRUMENT CLUSTER GAUGES INCLUDING TACHOMETER, ENGINE OIL PRESSURE, AND ENGINE COOLANT TEMPERATURE, LOSS OF HEATED SEAT FUNCTIONALITY, LOSS OF HEATING, VENTILATION, AIR CONDITIONING, AND LOSS OF INFOTAINMENT/STEREO SYSTEM. THIS PROBLEM HAS OCCURRED ON TWO OCCASIONS NOW, THE FIRST ON 01/13/2020 AND THEN AGAIN ON 02/20/2020. THE VEHICLE WAS TOWED IN TO THE DEALER ON 01/13/2020 AND WAS ALSO TRANSPORTED TO THE SAME DEALERSHIP AGAIN ON 02/20/2020. A TSB WAS PERFORMED BY THE DEALERSHIP WHEN IT WAS TOWED IN THE FIRST TIME THAT OBVIOUSLY DID NOT FIX THE ROOT CAUSE OF THIS PROBLEM. NORMALLY THE PROBLEM WILL GO AWAY AFTER A PERIOD OF TIME AND THEN THE DEALERSHIP CLAIMS THAT THEY WERE NOT ABLE TO REPRODUCE THE CUSTOMER'S COMPLAINT. I DO HAVE VIDEO FOOTAGE OF THE ISSUES I EXPERIENCED ON TWO OCCASION AS PROOF.
Mfg Campaign: 11310887
Recall Date: Feb 23, 2020
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
LOSS OF POWER STEERING, LOSS OF ELECTRONIC STABILITY CONTROL, LOSS OF ALL TRANSMISSION GEARS FORWARD AND REVERSE, LOSS OF AUTOMATIC HEADLIGHT CONTROL, LOSS OF INSTRUMENT CLUSTER GAUGES INCLUDING TACHOMETER, ENGINE OIL PRESSURE, AND ENGINE COOLANT TEMPERATURE, LOSS OF HEATED SEAT FUNCTIONALITY, LOSS OF HEATING, VENTILATION, AIR CONDITIONING, AND LOSS OF INFOTAINMENT/STEREO SYSTEM. THIS PROBLEM HAS OCCURRED ON TWO OCCASIONS NOW, THE FIRST ON 01/13/2020 AND THEN AGAIN ON 02/20/2020. THE VEHICLE WAS TOWED IN TO THE DEALER ON 01/13/2020 AND WAS ALSO TRANSPORTED TO THE SAME DEALERSHIP AGAIN ON 02/20/2020. A TSB WAS PERFORMED BY THE DEALERSHIP WHEN IT WAS TOWED IN THE FIRST TIME THAT OBVIOUSLY DID NOT FIX THE ROOT CAUSE OF THIS PROBLEM. NORMALLY THE PROBLEM WILL GO AWAY AFTER A PERIOD OF TIME AND THEN THE DEALERSHIP CLAIMS THAT THEY WERE NOT ABLE TO REPRODUCE THE CUSTOMER'S COMPLAINT. I DO HAVE VIDEO FOOTAGE OF THE ISSUES I EXPERIENCED ON TWO OCCASION AS PROOF.
Corrective Action:
LOSS OF POWER STEERING, LOSS OF ELECTRONIC STABILITY CONTROL, LOSS OF ALL TRANSMISSION GEARS FORWARD AND REVERSE, LOSS OF AUTOMATIC HEADLIGHT CONTROL, LOSS OF INSTRUMENT CLUSTER GAUGES INCLUDING TACHOMETER, ENGINE OIL PRESSURE, AND ENGINE COOLANT TEMPERATURE, LOSS OF HEATED SEAT FUNCTIONALITY, LOSS OF HEATING, VENTILATION, AIR CONDITIONING, AND LOSS OF INFOTAINMENT/STEREO SYSTEM. THIS PROBLEM HAS OCCURRED ON TWO OCCASIONS NOW, THE FIRST ON 01/13/2020 AND THEN AGAIN ON 02/20/2020. THE VEHICLE WAS TOWED IN TO THE DEALER ON 01/13/2020 AND WAS ALSO TRANSPORTED TO THE SAME DEALERSHIP AGAIN ON 02/20/2020. A TSB WAS PERFORMED BY THE DEALERSHIP WHEN IT WAS TOWED IN THE FIRST TIME THAT OBVIOUSLY DID NOT FIX THE ROOT CAUSE OF THIS PROBLEM. NORMALLY THE PROBLEM WILL GO AWAY AFTER A PERIOD OF TIME AND THEN THE DEALERSHIP CLAIMS THAT THEY WERE NOT ABLE TO REPRODUCE THE CUSTOMER'S COMPLAINT. I DO HAVE VIDEO FOOTAGE OF THE ISSUES I EXPERIENCED ON TWO OCCASION AS PROOF.
Additional Notes:
LOSS OF POWER STEERING, LOSS OF ELECTRONIC STABILITY CONTROL, LOSS OF ALL TRANSMISSION GEARS FORWARD AND REVERSE, LOSS OF AUTOMATIC HEADLIGHT CONTROL, LOSS OF INSTRUMENT CLUSTER GAUGES INCLUDING TACHOMETER, ENGINE OIL PRESSURE, AND ENGINE COOLANT TEMPERATURE, LOSS OF HEATED SEAT FUNCTIONALITY, LOSS OF HEATING, VENTILATION, AIR CONDITIONING, AND LOSS OF INFOTAINMENT/STEREO SYSTEM. THIS PROBLEM HAS OCCURRED ON TWO OCCASIONS NOW, THE FIRST ON 01/13/2020 AND THEN AGAIN ON 02/20/2020. THE VEHICLE WAS TOWED IN TO THE DEALER ON 01/13/2020 AND WAS ALSO TRANSPORTED TO THE SAME DEALERSHIP AGAIN ON 02/20/2020. A TSB WAS PERFORMED BY THE DEALERSHIP WHEN IT WAS TOWED IN THE FIRST TIME THAT OBVIOUSLY DID NOT FIX THE ROOT CAUSE OF THIS PROBLEM. NORMALLY THE PROBLEM WILL GO AWAY AFTER A PERIOD OF TIME AND THEN THE DEALERSHIP CLAIMS THAT THEY WERE NOT ABLE TO REPRODUCE THE CUSTOMER'S COMPLAINT. I DO HAVE VIDEO FOOTAGE OF THE ISSUES I EXPERIENCED ON TWO OCCASION AS PROOF.
Mfg Campaign: 11310887
Recall Date: Feb 23, 2020
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
VEHICLE STATIONARY IN CAR WASH AND WHILE MANUALLY USING HANDHELD AT FRONT OF VEHICLE TOWARDS VEHICLE GRILL, BACK OF VEHICLE OPENED/LIFTED. HAS NOW HAPPENED MULTIPLE TIMES AND DEALER HAS MADE NO REPAIR, BUT DISCONNECTED EXTERIOR SENSOR AT GATE (WHERE YOU KICK UNDER VEHICLE TO RELEASE GATE FOR LIFT/OPEN) IN EFFORT TO ELIMINATE THAT IF INSTANCE RECURS. CONCERN IS FOR SAFETY IF DRIVING IN RAIN AND BACK OPENS/LIFTS WHILE OPERATING ON HIGHWAYS/ROADS. OWNER IS FORMER SHERIFF'S DEPUTY KN KANKAKEE COUNTY.
Corrective Action:
VEHICLE STATIONARY IN CAR WASH AND WHILE MANUALLY USING HANDHELD AT FRONT OF VEHICLE TOWARDS VEHICLE GRILL, BACK OF VEHICLE OPENED/LIFTED. HAS NOW HAPPENED MULTIPLE TIMES AND DEALER HAS MADE NO REPAIR, BUT DISCONNECTED EXTERIOR SENSOR AT GATE (WHERE YOU KICK UNDER VEHICLE TO RELEASE GATE FOR LIFT/OPEN) IN EFFORT TO ELIMINATE THAT IF INSTANCE RECURS. CONCERN IS FOR SAFETY IF DRIVING IN RAIN AND BACK OPENS/LIFTS WHILE OPERATING ON HIGHWAYS/ROADS. OWNER IS FORMER SHERIFF'S DEPUTY KN KANKAKEE COUNTY.
Additional Notes:
VEHICLE STATIONARY IN CAR WASH AND WHILE MANUALLY USING HANDHELD AT FRONT OF VEHICLE TOWARDS VEHICLE GRILL, BACK OF VEHICLE OPENED/LIFTED. HAS NOW HAPPENED MULTIPLE TIMES AND DEALER HAS MADE NO REPAIR, BUT DISCONNECTED EXTERIOR SENSOR AT GATE (WHERE YOU KICK UNDER VEHICLE TO RELEASE GATE FOR LIFT/OPEN) IN EFFORT TO ELIMINATE THAT IF INSTANCE RECURS. CONCERN IS FOR SAFETY IF DRIVING IN RAIN AND BACK OPENS/LIFTS WHILE OPERATING ON HIGHWAYS/ROADS. OWNER IS FORMER SHERIFF'S DEPUTY KN KANKAKEE COUNTY.
Mfg Campaign: 11267719
Recall Date: Oct 10, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE STATIONARY IN CAR WASH AND WHILE MANUALLY USING HANDHELD AT FRONT OF VEHICLE TOWARDS VEHICLE GRILL, BACK OF VEHICLE OPENED/LIFTED. HAS NOW HAPPENED MULTIPLE TIMES AND DEALER HAS MADE NO REPAIR, BUT DISCONNECTED EXTERIOR SENSOR AT GATE (WHERE YOU KICK UNDER VEHICLE TO RELEASE GATE FOR LIFT/OPEN) IN EFFORT TO ELIMINATE THAT IF INSTANCE RECURS. CONCERN IS FOR SAFETY IF DRIVING IN RAIN AND BACK OPENS/LIFTS WHILE OPERATING ON HIGHWAYS/ROADS. OWNER IS FORMER SHERIFF'S DEPUTY KN KANKAKEE COUNTY.
Corrective Action:
VEHICLE STATIONARY IN CAR WASH AND WHILE MANUALLY USING HANDHELD AT FRONT OF VEHICLE TOWARDS VEHICLE GRILL, BACK OF VEHICLE OPENED/LIFTED. HAS NOW HAPPENED MULTIPLE TIMES AND DEALER HAS MADE NO REPAIR, BUT DISCONNECTED EXTERIOR SENSOR AT GATE (WHERE YOU KICK UNDER VEHICLE TO RELEASE GATE FOR LIFT/OPEN) IN EFFORT TO ELIMINATE THAT IF INSTANCE RECURS. CONCERN IS FOR SAFETY IF DRIVING IN RAIN AND BACK OPENS/LIFTS WHILE OPERATING ON HIGHWAYS/ROADS. OWNER IS FORMER SHERIFF'S DEPUTY KN KANKAKEE COUNTY.
Additional Notes:
VEHICLE STATIONARY IN CAR WASH AND WHILE MANUALLY USING HANDHELD AT FRONT OF VEHICLE TOWARDS VEHICLE GRILL, BACK OF VEHICLE OPENED/LIFTED. HAS NOW HAPPENED MULTIPLE TIMES AND DEALER HAS MADE NO REPAIR, BUT DISCONNECTED EXTERIOR SENSOR AT GATE (WHERE YOU KICK UNDER VEHICLE TO RELEASE GATE FOR LIFT/OPEN) IN EFFORT TO ELIMINATE THAT IF INSTANCE RECURS. CONCERN IS FOR SAFETY IF DRIVING IN RAIN AND BACK OPENS/LIFTS WHILE OPERATING ON HIGHWAYS/ROADS. OWNER IS FORMER SHERIFF'S DEPUTY KN KANKAKEE COUNTY.
Mfg Campaign: 11267719
Recall Date: Oct 10, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE STATIONARY IN CAR WASH AND WHILE MANUALLY USING HANDHELD AT FRONT OF VEHICLE TOWARDS VEHICLE GRILL, BACK OF VEHICLE OPENED/LIFTED. HAS NOW HAPPENED MULTIPLE TIMES AND DEALER HAS MADE NO REPAIR, BUT DISCONNECTED EXTERIOR SENSOR AT GATE (WHERE YOU KICK UNDER VEHICLE TO RELEASE GATE FOR LIFT/OPEN) IN EFFORT TO ELIMINATE THAT IF INSTANCE RECURS. CONCERN IS FOR SAFETY IF DRIVING IN RAIN AND BACK OPENS/LIFTS WHILE OPERATING ON HIGHWAYS/ROADS. OWNER IS FORMER SHERIFF'S DEPUTY KN KANKAKEE COUNTY.
Corrective Action:
VEHICLE STATIONARY IN CAR WASH AND WHILE MANUALLY USING HANDHELD AT FRONT OF VEHICLE TOWARDS VEHICLE GRILL, BACK OF VEHICLE OPENED/LIFTED. HAS NOW HAPPENED MULTIPLE TIMES AND DEALER HAS MADE NO REPAIR, BUT DISCONNECTED EXTERIOR SENSOR AT GATE (WHERE YOU KICK UNDER VEHICLE TO RELEASE GATE FOR LIFT/OPEN) IN EFFORT TO ELIMINATE THAT IF INSTANCE RECURS. CONCERN IS FOR SAFETY IF DRIVING IN RAIN AND BACK OPENS/LIFTS WHILE OPERATING ON HIGHWAYS/ROADS. OWNER IS FORMER SHERIFF'S DEPUTY KN KANKAKEE COUNTY.
Additional Notes:
VEHICLE STATIONARY IN CAR WASH AND WHILE MANUALLY USING HANDHELD AT FRONT OF VEHICLE TOWARDS VEHICLE GRILL, BACK OF VEHICLE OPENED/LIFTED. HAS NOW HAPPENED MULTIPLE TIMES AND DEALER HAS MADE NO REPAIR, BUT DISCONNECTED EXTERIOR SENSOR AT GATE (WHERE YOU KICK UNDER VEHICLE TO RELEASE GATE FOR LIFT/OPEN) IN EFFORT TO ELIMINATE THAT IF INSTANCE RECURS. CONCERN IS FOR SAFETY IF DRIVING IN RAIN AND BACK OPENS/LIFTS WHILE OPERATING ON HIGHWAYS/ROADS. OWNER IS FORMER SHERIFF'S DEPUTY KN KANKAKEE COUNTY.
Mfg Campaign: 11267719
Recall Date: Oct 10, 2019
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
STEERING WHEEL SURGES DURING TRAVEL ESPECIALLY WHEN TURNING AT SPEEDS.
Corrective Action:
STEERING WHEEL SURGES DURING TRAVEL ESPECIALLY WHEN TURNING AT SPEEDS.
Additional Notes:
STEERING WHEEL SURGES DURING TRAVEL ESPECIALLY WHEN TURNING AT SPEEDS.
Mfg Campaign: 11245258
Recall Date: Aug 20, 2019
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Valencia, CA • 36 yrs
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