Complaints & Recalls
Official Safety Recalls - Important!
88 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2019-2024 Grand Design Solitude fifth wheel trailers. The step tread joints may be unsupported, causing the tread to break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 910048
Recall Date: Feb 6, 2025
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2022 Imagine, Reflection, Momentum, Solitude, and Transcend travel trailers. The quick disconnect fittings in the LP gas system may be cracked, causing a gas leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 910045
Recall Date: Nov 15, 2024
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC. (Grand Design) is recalling certain 2021-2024 Momentum and Solitude fifth wheels, equipped with certain CURT 7000 and 8000 lb axles. The U-bolts may have been improperly tightened, which can cause the axle to move out of position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 910039
Recall Date: Jul 17, 2023
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2022-2023 Momentum, Solitude, Imagine, Reflection, and Transcend travel trailers. The electric retractable awning has a welded seam on the fabric that may separate, potentially allowing the awning to drop beyond normal operation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 910031
Recall Date: Aug 9, 2022
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2022 Grand Design Imagine, Reflection, Momentum, Solitude and Transcend travel trailers. The quick disconnect fittings in the LP gas system may be cracked, causing a gas leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 910029
Recall Date: May 6, 2022
Consumer Complaints
47 ComplaintsGrand Design Rv, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1 April about 1530 we had an electrically generated "thermal event" in the generator compartment of the RV. We were not traveling, the RV was set up in the dedicated site on our property and had not been moved in 3+ months. The fire could not have been caused by any "outside influence" as no one had been in that compartment for 3+ months and there is no generator in that compartment. We use it for storage when we travel. The greatest safety concern is any fire can consume an RV in just minutes and this compartment is directly beneath our bed and immediately adjacent to a 40# propane tank connected by rubber hosing to the regulator. Had we been in the trailer asleep we might very well have been overcome by the dense smoke before we could get out. The only thing that kept the trailer from burning to the ground was the simple fact that the ventilation holes cut into the floor of this compartment to provide combustion air to a generator were covered because we didn't want our stuff bouncing around on a metal floor in transit. Simply put, the fire just rain out of oxygen. Grand Design has not been particularly responsive to the event, so we do not know yet what the eventual resolution will be, but it's clear than any repairs will require a massive structural exploration to reveal any hidden damages or possibly determine a cause. Are there any similar thermal events reported to you, particularly with this manufacturer?
Corrective Action:
1 April about 1530 we had an electrically generated "thermal event" in the generator compartment of the RV. We were not traveling, the RV was set up in the dedicated site on our property and had not been moved in 3+ months. The fire could not have been caused by any "outside influence" as no one had been in that compartment for 3+ months and there is no generator in that compartment. We use it for storage when we travel. The greatest safety concern is any fire can consume an RV in just minutes and this compartment is directly beneath our bed and immediately adjacent to a 40# propane tank connected by rubber hosing to the regulator. Had we been in the trailer asleep we might very well have been overcome by the dense smoke before we could get out. The only thing that kept the trailer from burning to the ground was the simple fact that the ventilation holes cut into the floor of this compartment to provide combustion air to a generator were covered because we didn't want our stuff bouncing around on a metal floor in transit. Simply put, the fire just rain out of oxygen. Grand Design has not been particularly responsive to the event, so we do not know yet what the eventual resolution will be, but it's clear than any repairs will require a massive structural exploration to reveal any hidden damages or possibly determine a cause. Are there any similar thermal events reported to you, particularly with this manufacturer?
Additional Notes:
1 April about 1530 we had an electrically generated "thermal event" in the generator compartment of the RV. We were not traveling, the RV was set up in the dedicated site on our property and had not been moved in 3+ months. The fire could not have been caused by any "outside influence" as no one had been in that compartment for 3+ months and there is no generator in that compartment. We use it for storage when we travel. The greatest safety concern is any fire can consume an RV in just minutes and this compartment is directly beneath our bed and immediately adjacent to a 40# propane tank connected by rubber hosing to the regulator. Had we been in the trailer asleep we might very well have been overcome by the dense smoke before we could get out. The only thing that kept the trailer from burning to the ground was the simple fact that the ventilation holes cut into the floor of this compartment to provide combustion air to a generator were covered because we didn't want our stuff bouncing around on a metal floor in transit. Simply put, the fire just rain out of oxygen. Grand Design has not been particularly responsive to the event, so we do not know yet what the eventual resolution will be, but it's clear than any repairs will require a massive structural exploration to reveal any hidden damages or possibly determine a cause. Are there any similar thermal events reported to you, particularly with this manufacturer?
Mfg Campaign: 11584971
Recall Date: Apr 24, 2024
Grand Design Rv, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
1. **Immediate Call to Halt ABS Brake System Use:** - My recent experience on an 8-mile grade, where the newly installed ABS module and two new axles and brakes failed catastrophically, has left me with no choice but to demand an immediate cessation of the use of these ABS brake systems in your RVs. Despite being in low gear, my truck's brakes overheated to the point of failure, rendering them unable to slow the RV. This terrifying event could have ended in tragedy were it not for the runaway truck lane. After over a decade 1. **Background of the Issue:** - **Severe Brake Failure:** After only 1,900 miles of usage, then again 100 miles into total replacement and again after 700 miles after the next total replacement of axles, brakes, and ABS unit. I faced a critical safety issue several times as have many other Grand Design ABS brake newer model owners - the complete disintegration of all four brakes. The danger was alarmingly signaled by O2 alarms during stops on the first time of the several catastrophic failures, revealing a life-threatening flaw that placed my entire family in peril. 2. **Systemic Failures and Inadequate Response:** - **Widespread Safety Concerns:** This issue is not unique to my vehicle. Numerous owners of the 2021-2022 and 2023 models have experienced similar catastrophic brake failures, signaling a systemic flaw in Grand Design's production. Grand Design allegedly denies that any other owners have had an issue. Hundreds have posted their own similar brake failures with the several RV brands carrying the ABS module, and dozens of Grand Design owners have now done the same. There is lives at risk daily as the weather warms up and families in NEW RV's travel.
Corrective Action:
1. **Immediate Call to Halt ABS Brake System Use:** - My recent experience on an 8-mile grade, where the newly installed ABS module and two new axles and brakes failed catastrophically, has left me with no choice but to demand an immediate cessation of the use of these ABS brake systems in your RVs. Despite being in low gear, my truck's brakes overheated to the point of failure, rendering them unable to slow the RV. This terrifying event could have ended in tragedy were it not for the runaway truck lane. After over a decade 1. **Background of the Issue:** - **Severe Brake Failure:** After only 1,900 miles of usage, then again 100 miles into total replacement and again after 700 miles after the next total replacement of axles, brakes, and ABS unit. I faced a critical safety issue several times as have many other Grand Design ABS brake newer model owners - the complete disintegration of all four brakes. The danger was alarmingly signaled by O2 alarms during stops on the first time of the several catastrophic failures, revealing a life-threatening flaw that placed my entire family in peril. 2. **Systemic Failures and Inadequate Response:** - **Widespread Safety Concerns:** This issue is not unique to my vehicle. Numerous owners of the 2021-2022 and 2023 models have experienced similar catastrophic brake failures, signaling a systemic flaw in Grand Design's production. Grand Design allegedly denies that any other owners have had an issue. Hundreds have posted their own similar brake failures with the several RV brands carrying the ABS module, and dozens of Grand Design owners have now done the same. There is lives at risk daily as the weather warms up and families in NEW RV's travel.
Additional Notes:
1. **Immediate Call to Halt ABS Brake System Use:** - My recent experience on an 8-mile grade, where the newly installed ABS module and two new axles and brakes failed catastrophically, has left me with no choice but to demand an immediate cessation of the use of these ABS brake systems in your RVs. Despite being in low gear, my truck's brakes overheated to the point of failure, rendering them unable to slow the RV. This terrifying event could have ended in tragedy were it not for the runaway truck lane. After over a decade 1. **Background of the Issue:** - **Severe Brake Failure:** After only 1,900 miles of usage, then again 100 miles into total replacement and again after 700 miles after the next total replacement of axles, brakes, and ABS unit. I faced a critical safety issue several times as have many other Grand Design ABS brake newer model owners - the complete disintegration of all four brakes. The danger was alarmingly signaled by O2 alarms during stops on the first time of the several catastrophic failures, revealing a life-threatening flaw that placed my entire family in peril. 2. **Systemic Failures and Inadequate Response:** - **Widespread Safety Concerns:** This issue is not unique to my vehicle. Numerous owners of the 2021-2022 and 2023 models have experienced similar catastrophic brake failures, signaling a systemic flaw in Grand Design's production. Grand Design allegedly denies that any other owners have had an issue. Hundreds have posted their own similar brake failures with the several RV brands carrying the ABS module, and dozens of Grand Design owners have now done the same. There is lives at risk daily as the weather warms up and families in NEW RV's travel.
Mfg Campaign: 11574061
Recall Date: Feb 26, 2024
Grand Design Rv, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While towing on I-75 at 65 MPH, the driver's side front storage doors came open. These doors had been shut, locked, and checked before departing. They were secured again and remained closed at a lower speed. Examination revealed two design flaws. First, they are side-opening overlapping doors. With an overlapping (rearward) door facing forward, this allows the slipstream to enter the gap putting strain on the two retaining locks. The second is on the two cabinet cam locks for the forward door. The throws for both are short with the upper barely making contact with the frame of the opening. vibration causes this one to come loose opening the gap for even more slipstream penetration. Solution reorient doors so overlapping is facing rearward, and put longer throws on cam latches. I replaced the short one with a longer one that had to be molded to fit, the forward door is much more secure now. This problem has been reported by other owners of this model 390RK on Facebook.
Corrective Action:
While towing on I-75 at 65 MPH, the driver's side front storage doors came open. These doors had been shut, locked, and checked before departing. They were secured again and remained closed at a lower speed. Examination revealed two design flaws. First, they are side-opening overlapping doors. With an overlapping (rearward) door facing forward, this allows the slipstream to enter the gap putting strain on the two retaining locks. The second is on the two cabinet cam locks for the forward door. The throws for both are short with the upper barely making contact with the frame of the opening. vibration causes this one to come loose opening the gap for even more slipstream penetration. Solution reorient doors so overlapping is facing rearward, and put longer throws on cam latches. I replaced the short one with a longer one that had to be molded to fit, the forward door is much more secure now. This problem has been reported by other owners of this model 390RK on Facebook.
Additional Notes:
While towing on I-75 at 65 MPH, the driver's side front storage doors came open. These doors had been shut, locked, and checked before departing. They were secured again and remained closed at a lower speed. Examination revealed two design flaws. First, they are side-opening overlapping doors. With an overlapping (rearward) door facing forward, this allows the slipstream to enter the gap putting strain on the two retaining locks. The second is on the two cabinet cam locks for the forward door. The throws for both are short with the upper barely making contact with the frame of the opening. vibration causes this one to come loose opening the gap for even more slipstream penetration. Solution reorient doors so overlapping is facing rearward, and put longer throws on cam latches. I replaced the short one with a longer one that had to be molded to fit, the forward door is much more secure now. This problem has been reported by other owners of this model 390RK on Facebook.
Mfg Campaign: 11557602
Recall Date: Nov 30, 2023
Grand Design Rv, Llc
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
While towing on I-75 at 65 MPH, the driver's side front storage doors came open. These doors had been shut, locked, and checked before departing. They were secured again and remained closed at a lower speed. Examination revealed two design flaws. First, they are side-opening overlapping doors. With an overlapping (rearward) door facing forward, this allows the slipstream to enter the gap putting strain on the two retaining locks. The second is on the two cabinet cam locks for the forward door. The throws for both are short with the upper barely making contact with the frame of the opening. vibration causes this one to come loose opening the gap for even more slipstream penetration. Solution reorient doors so overlapping is facing rearward, and put longer throws on cam latches. I replaced the short one with a longer one that had to be molded to fit, the forward door is much more secure now. This problem has been reported by other owners of this model 390RK on Facebook.
Corrective Action:
While towing on I-75 at 65 MPH, the driver's side front storage doors came open. These doors had been shut, locked, and checked before departing. They were secured again and remained closed at a lower speed. Examination revealed two design flaws. First, they are side-opening overlapping doors. With an overlapping (rearward) door facing forward, this allows the slipstream to enter the gap putting strain on the two retaining locks. The second is on the two cabinet cam locks for the forward door. The throws for both are short with the upper barely making contact with the frame of the opening. vibration causes this one to come loose opening the gap for even more slipstream penetration. Solution reorient doors so overlapping is facing rearward, and put longer throws on cam latches. I replaced the short one with a longer one that had to be molded to fit, the forward door is much more secure now. This problem has been reported by other owners of this model 390RK on Facebook.
Additional Notes:
While towing on I-75 at 65 MPH, the driver's side front storage doors came open. These doors had been shut, locked, and checked before departing. They were secured again and remained closed at a lower speed. Examination revealed two design flaws. First, they are side-opening overlapping doors. With an overlapping (rearward) door facing forward, this allows the slipstream to enter the gap putting strain on the two retaining locks. The second is on the two cabinet cam locks for the forward door. The throws for both are short with the upper barely making contact with the frame of the opening. vibration causes this one to come loose opening the gap for even more slipstream penetration. Solution reorient doors so overlapping is facing rearward, and put longer throws on cam latches. I replaced the short one with a longer one that had to be molded to fit, the forward door is much more secure now. This problem has been reported by other owners of this model 390RK on Facebook.
Mfg Campaign: 11557602
Recall Date: Nov 30, 2023
Grand Design Rv, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
All four brakes burned up and failed. The landing gear fell out of the assemblies. The brakes were metal on metal and heated up so much the turned the drums red. This fifth wheel is only 6 months old and has had numerous problems not limited to the brakes and landing gear.
Corrective Action:
All four brakes burned up and failed. The landing gear fell out of the assemblies. The brakes were metal on metal and heated up so much the turned the drums red. This fifth wheel is only 6 months old and has had numerous problems not limited to the brakes and landing gear.
Additional Notes:
All four brakes burned up and failed. The landing gear fell out of the assemblies. The brakes were metal on metal and heated up so much the turned the drums red. This fifth wheel is only 6 months old and has had numerous problems not limited to the brakes and landing gear.
Mfg Campaign: 11533436
Recall Date: Jul 20, 2023
Grand Design Rv, Llc
Defect Description:
SUSPENSION
Potential Consequences:
I just had my rv at the dealership in December of 2022 for repairs and maintenance on the rv including the suspension system. Within 300 miles the shackle bolt broke twisting the spring and then shearing off the wheel/rim/tire sending it flying down the highway. The rotor dragged on the roadway until I could stop resulting in damage to the rotor and brake line. I have a five year warranty on the suspension, however Grand design and Dexter axle refused the warranty blaming me for non maintenance and or overtorquing the shackle bolts. With a Facebook page dedicated to grand design solitudes like mine I have heard of numerous situations like mine with suspension issues. I believe there are issues with this rv bring over weight for the axle systems/suspensions being used. This heavy of an rv should be a tri axle at the least. Grand design picks and chooses who they assist and who they don’t. I think even offering a 7k dual axle system is way underrated. Please help fix this unsafe situation.
Corrective Action:
I just had my rv at the dealership in December of 2022 for repairs and maintenance on the rv including the suspension system. Within 300 miles the shackle bolt broke twisting the spring and then shearing off the wheel/rim/tire sending it flying down the highway. The rotor dragged on the roadway until I could stop resulting in damage to the rotor and brake line. I have a five year warranty on the suspension, however Grand design and Dexter axle refused the warranty blaming me for non maintenance and or overtorquing the shackle bolts. With a Facebook page dedicated to grand design solitudes like mine I have heard of numerous situations like mine with suspension issues. I believe there are issues with this rv bring over weight for the axle systems/suspensions being used. This heavy of an rv should be a tri axle at the least. Grand design picks and chooses who they assist and who they don’t. I think even offering a 7k dual axle system is way underrated. Please help fix this unsafe situation.
Additional Notes:
I just had my rv at the dealership in December of 2022 for repairs and maintenance on the rv including the suspension system. Within 300 miles the shackle bolt broke twisting the spring and then shearing off the wheel/rim/tire sending it flying down the highway. The rotor dragged on the roadway until I could stop resulting in damage to the rotor and brake line. I have a five year warranty on the suspension, however Grand design and Dexter axle refused the warranty blaming me for non maintenance and or overtorquing the shackle bolts. With a Facebook page dedicated to grand design solitudes like mine I have heard of numerous situations like mine with suspension issues. I believe there are issues with this rv bring over weight for the axle systems/suspensions being used. This heavy of an rv should be a tri axle at the least. Grand design picks and chooses who they assist and who they don’t. I think even offering a 7k dual axle system is way underrated. Please help fix this unsafe situation.
Mfg Campaign: 11532559
Recall Date: Jul 16, 2023
Grand Design Rv, Llc
Defect Description:
WHEELS
Potential Consequences:
I just had my rv at the dealership in December of 2022 for repairs and maintenance on the rv including the suspension system. Within 300 miles the shackle bolt broke twisting the spring and then shearing off the wheel/rim/tire sending it flying down the highway. The rotor dragged on the roadway until I could stop resulting in damage to the rotor and brake line. I have a five year warranty on the suspension, however Grand design and Dexter axle refused the warranty blaming me for non maintenance and or overtorquing the shackle bolts. With a Facebook page dedicated to grand design solitudes like mine I have heard of numerous situations like mine with suspension issues. I believe there are issues with this rv bring over weight for the axle systems/suspensions being used. This heavy of an rv should be a tri axle at the least. Grand design picks and chooses who they assist and who they don’t. I think even offering a 7k dual axle system is way underrated. Please help fix this unsafe situation.
Corrective Action:
I just had my rv at the dealership in December of 2022 for repairs and maintenance on the rv including the suspension system. Within 300 miles the shackle bolt broke twisting the spring and then shearing off the wheel/rim/tire sending it flying down the highway. The rotor dragged on the roadway until I could stop resulting in damage to the rotor and brake line. I have a five year warranty on the suspension, however Grand design and Dexter axle refused the warranty blaming me for non maintenance and or overtorquing the shackle bolts. With a Facebook page dedicated to grand design solitudes like mine I have heard of numerous situations like mine with suspension issues. I believe there are issues with this rv bring over weight for the axle systems/suspensions being used. This heavy of an rv should be a tri axle at the least. Grand design picks and chooses who they assist and who they don’t. I think even offering a 7k dual axle system is way underrated. Please help fix this unsafe situation.
Additional Notes:
I just had my rv at the dealership in December of 2022 for repairs and maintenance on the rv including the suspension system. Within 300 miles the shackle bolt broke twisting the spring and then shearing off the wheel/rim/tire sending it flying down the highway. The rotor dragged on the roadway until I could stop resulting in damage to the rotor and brake line. I have a five year warranty on the suspension, however Grand design and Dexter axle refused the warranty blaming me for non maintenance and or overtorquing the shackle bolts. With a Facebook page dedicated to grand design solitudes like mine I have heard of numerous situations like mine with suspension issues. I believe there are issues with this rv bring over weight for the axle systems/suspensions being used. This heavy of an rv should be a tri axle at the least. Grand design picks and chooses who they assist and who they don’t. I think even offering a 7k dual axle system is way underrated. Please help fix this unsafe situation.
Mfg Campaign: 11532559
Recall Date: Jul 16, 2023
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