Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2023-2024 Honda Accord, Accord Hybrid, Civic Sedan, Civic Hatchback, Pilot, and 2024 HR-V, Acura Integra and Acura Integra Type S vehicles. The driver's seat cushion frame may not have been tightened properly, which can result in an unsecured seat. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Recall Date: Nov 14, 2024
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2023-2024 Honda Accord, Accord Hybrid, 2023-2025 Honda CR-V Hybrid, and 2025 Honda Civic and Civic Hybrid vehicles. The high-pressure fuel pump may crack and leak fuel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: PJW
Recall Date: Oct 14, 2024
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2023 CR-V Hybrid and Accord Hybrid vehicles. The electronic transmission may have been improperly manufactured, which can result in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: NFG, HFF
Recall Date: Aug 17, 2023
Consumer Complaints
270 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
There has been a recall on my vehicle for almost two years. About every two or three months I get another notification that I need to bring it in to be repaired. No matter which dealership I take it to there are no parts available nor have there been for 18 months. I am told that I will need to wait with no timeline of when the vehicle will be repaired. NHTSA Recall Number 24V-763 Recall date 10/14/2023
Corrective Action:
There has been a recall on my vehicle for almost two years. About every two or three months I get another notification that I need to bring it in to be repaired. No matter which dealership I take it to there are no parts available nor have there been for 18 months. I am told that I will need to wait with no timeline of when the vehicle will be repaired. NHTSA Recall Number 24V-763 Recall date 10/14/2023
Additional Notes:
There has been a recall on my vehicle for almost two years. About every two or three months I get another notification that I need to bring it in to be repaired. No matter which dealership I take it to there are no parts available nor have there been for 18 months. I am told that I will need to wait with no timeline of when the vehicle will be repaired. NHTSA Recall Number 24V-763 Recall date 10/14/2023
Mfg Campaign: 11644717
Recall Date: Feb 25, 2025
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
The contact owned a 2023 Honda Accord. The contact stated while driving 35 MPH, the vehicle stopped unexpectedly with several unknown warning lights illuminated. The vehicle was shifted into park and restarted. The contact was able to continue driving. The vehicle was taken to the local dealer, who was unable to determine the failure. The vehicle was not diagnosed or repaired. The vehicle was previously taken to the same dealer for a routine oil change and recall. The contact traded the vehicle. The manufacturer was not contacted. The failure mileage was approximately 22,000.
Corrective Action:
The contact owned a 2023 Honda Accord. The contact stated while driving 35 MPH, the vehicle stopped unexpectedly with several unknown warning lights illuminated. The vehicle was shifted into park and restarted. The contact was able to continue driving. The vehicle was taken to the local dealer, who was unable to determine the failure. The vehicle was not diagnosed or repaired. The vehicle was previously taken to the same dealer for a routine oil change and recall. The contact traded the vehicle. The manufacturer was not contacted. The failure mileage was approximately 22,000.
Additional Notes:
The contact owned a 2023 Honda Accord. The contact stated while driving 35 MPH, the vehicle stopped unexpectedly with several unknown warning lights illuminated. The vehicle was shifted into park and restarted. The contact was able to continue driving. The vehicle was taken to the local dealer, who was unable to determine the failure. The vehicle was not diagnosed or repaired. The vehicle was previously taken to the same dealer for a routine oil change and recall. The contact traded the vehicle. The manufacturer was not contacted. The failure mileage was approximately 22,000.
Mfg Campaign: 11644455
Recall Date: Feb 24, 2025
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
See video here: [XXX] Description: Driving at a slow speed, all of a sudden my car went dead. Brakes went out, gas didn't work, and the car went through a series of errors essentially telling me nothing on the car worked. For around 30 seconds to a minute the car was non-responsive. Then eventually power came back and I got an error message telling me to take the car in because of a brake malfunction. This brake message was on the dash until I parked the car again, then there was no error and the car started up and behaved normally. This has happened twice, once in a parking lot, once in a parking garage. Luckily neither time I was headed towards another car, as I would have crashed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
See video here: [XXX] Description: Driving at a slow speed, all of a sudden my car went dead. Brakes went out, gas didn't work, and the car went through a series of errors essentially telling me nothing on the car worked. For around 30 seconds to a minute the car was non-responsive. Then eventually power came back and I got an error message telling me to take the car in because of a brake malfunction. This brake message was on the dash until I parked the car again, then there was no error and the car started up and behaved normally. This has happened twice, once in a parking lot, once in a parking garage. Luckily neither time I was headed towards another car, as I would have crashed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
See video here: [XXX] Description: Driving at a slow speed, all of a sudden my car went dead. Brakes went out, gas didn't work, and the car went through a series of errors essentially telling me nothing on the car worked. For around 30 seconds to a minute the car was non-responsive. Then eventually power came back and I got an error message telling me to take the car in because of a brake malfunction. This brake message was on the dash until I parked the car again, then there was no error and the car started up and behaved normally. This has happened twice, once in a parking lot, once in a parking garage. Luckily neither time I was headed towards another car, as I would have crashed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11644130
Recall Date: Feb 21, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
See video here: [XXX] Description: Driving at a slow speed, all of a sudden my car went dead. Brakes went out, gas didn't work, and the car went through a series of errors essentially telling me nothing on the car worked. For around 30 seconds to a minute the car was non-responsive. Then eventually power came back and I got an error message telling me to take the car in because of a brake malfunction. This brake message was on the dash until I parked the car again, then there was no error and the car started up and behaved normally. This has happened twice, once in a parking lot, once in a parking garage. Luckily neither time I was headed towards another car, as I would have crashed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
See video here: [XXX] Description: Driving at a slow speed, all of a sudden my car went dead. Brakes went out, gas didn't work, and the car went through a series of errors essentially telling me nothing on the car worked. For around 30 seconds to a minute the car was non-responsive. Then eventually power came back and I got an error message telling me to take the car in because of a brake malfunction. This brake message was on the dash until I parked the car again, then there was no error and the car started up and behaved normally. This has happened twice, once in a parking lot, once in a parking garage. Luckily neither time I was headed towards another car, as I would have crashed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
See video here: [XXX] Description: Driving at a slow speed, all of a sudden my car went dead. Brakes went out, gas didn't work, and the car went through a series of errors essentially telling me nothing on the car worked. For around 30 seconds to a minute the car was non-responsive. Then eventually power came back and I got an error message telling me to take the car in because of a brake malfunction. This brake message was on the dash until I parked the car again, then there was no error and the car started up and behaved normally. This has happened twice, once in a parking lot, once in a parking garage. Luckily neither time I was headed towards another car, as I would have crashed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11644130
Recall Date: Feb 21, 2025
Honda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
See video here: [XXX] Description: Driving at a slow speed, all of a sudden my car went dead. Brakes went out, gas didn't work, and the car went through a series of errors essentially telling me nothing on the car worked. For around 30 seconds to a minute the car was non-responsive. Then eventually power came back and I got an error message telling me to take the car in because of a brake malfunction. This brake message was on the dash until I parked the car again, then there was no error and the car started up and behaved normally. This has happened twice, once in a parking lot, once in a parking garage. Luckily neither time I was headed towards another car, as I would have crashed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
See video here: [XXX] Description: Driving at a slow speed, all of a sudden my car went dead. Brakes went out, gas didn't work, and the car went through a series of errors essentially telling me nothing on the car worked. For around 30 seconds to a minute the car was non-responsive. Then eventually power came back and I got an error message telling me to take the car in because of a brake malfunction. This brake message was on the dash until I parked the car again, then there was no error and the car started up and behaved normally. This has happened twice, once in a parking lot, once in a parking garage. Luckily neither time I was headed towards another car, as I would have crashed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
See video here: [XXX] Description: Driving at a slow speed, all of a sudden my car went dead. Brakes went out, gas didn't work, and the car went through a series of errors essentially telling me nothing on the car worked. For around 30 seconds to a minute the car was non-responsive. Then eventually power came back and I got an error message telling me to take the car in because of a brake malfunction. This brake message was on the dash until I parked the car again, then there was no error and the car started up and behaved normally. This has happened twice, once in a parking lot, once in a parking garage. Luckily neither time I was headed towards another car, as I would have crashed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11644130
Recall Date: Feb 21, 2025
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have had an active safety recall going on five months that has no current fix and after contacting the dealership, they are still unsure of the timeframe of a fix.
Corrective Action:
I have had an active safety recall going on five months that has no current fix and after contacting the dealership, they are still unsure of the timeframe of a fix.
Additional Notes:
I have had an active safety recall going on five months that has no current fix and after contacting the dealership, they are still unsure of the timeframe of a fix.
Mfg Campaign: 11643835
Recall Date: Feb 20, 2025
Honda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The vehicle unexpectedly stalled - lost power while driving and the brake system warning light came on. There were no warning lights, messages or other issues with the vehicle prior to this failure. Was fortunate that the car coasted to a stop on the side of a busy road with no traffic following behind. The vehicle was then towed to a Honda dealership for inspection. Was advised by the service department that there was a software update - unbeknown to us. The error code was cleared and the service department completed the pcm update per Service Bulletin 25-017.
Corrective Action:
The vehicle unexpectedly stalled - lost power while driving and the brake system warning light came on. There were no warning lights, messages or other issues with the vehicle prior to this failure. Was fortunate that the car coasted to a stop on the side of a busy road with no traffic following behind. The vehicle was then towed to a Honda dealership for inspection. Was advised by the service department that there was a software update - unbeknown to us. The error code was cleared and the service department completed the pcm update per Service Bulletin 25-017.
Additional Notes:
The vehicle unexpectedly stalled - lost power while driving and the brake system warning light came on. There were no warning lights, messages or other issues with the vehicle prior to this failure. Was fortunate that the car coasted to a stop on the side of a busy road with no traffic following behind. The vehicle was then towed to a Honda dealership for inspection. Was advised by the service department that there was a software update - unbeknown to us. The error code was cleared and the service department completed the pcm update per Service Bulletin 25-017.
Mfg Campaign: 11643093
Recall Date: Feb 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle unexpectedly stalled - lost power while driving and the brake system warning light came on. There were no warning lights, messages or other issues with the vehicle prior to this failure. Was fortunate that the car coasted to a stop on the side of a busy road with no traffic following behind. The vehicle was then towed to a Honda dealership for inspection. Was advised by the service department that there was a software update - unbeknown to us. The error code was cleared and the service department completed the pcm update per Service Bulletin 25-017.
Corrective Action:
The vehicle unexpectedly stalled - lost power while driving and the brake system warning light came on. There were no warning lights, messages or other issues with the vehicle prior to this failure. Was fortunate that the car coasted to a stop on the side of a busy road with no traffic following behind. The vehicle was then towed to a Honda dealership for inspection. Was advised by the service department that there was a software update - unbeknown to us. The error code was cleared and the service department completed the pcm update per Service Bulletin 25-017.
Additional Notes:
The vehicle unexpectedly stalled - lost power while driving and the brake system warning light came on. There were no warning lights, messages or other issues with the vehicle prior to this failure. Was fortunate that the car coasted to a stop on the side of a busy road with no traffic following behind. The vehicle was then towed to a Honda dealership for inspection. Was advised by the service department that there was a software update - unbeknown to us. The error code was cleared and the service department completed the pcm update per Service Bulletin 25-017.
Mfg Campaign: 11643093
Recall Date: Feb 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The vehicle unexpectedly stalled - lost power while driving and the brake system warning light came on. There were no warning lights, messages or other issues with the vehicle prior to this failure. Was fortunate that the car coasted to a stop on the side of a busy road with no traffic following behind. The vehicle was then towed to a Honda dealership for inspection. Was advised by the service department that there was a software update - unbeknown to us. The error code was cleared and the service department completed the pcm update per Service Bulletin 25-017.
Corrective Action:
The vehicle unexpectedly stalled - lost power while driving and the brake system warning light came on. There were no warning lights, messages or other issues with the vehicle prior to this failure. Was fortunate that the car coasted to a stop on the side of a busy road with no traffic following behind. The vehicle was then towed to a Honda dealership for inspection. Was advised by the service department that there was a software update - unbeknown to us. The error code was cleared and the service department completed the pcm update per Service Bulletin 25-017.
Additional Notes:
The vehicle unexpectedly stalled - lost power while driving and the brake system warning light came on. There were no warning lights, messages or other issues with the vehicle prior to this failure. Was fortunate that the car coasted to a stop on the side of a busy road with no traffic following behind. The vehicle was then towed to a Honda dealership for inspection. Was advised by the service department that there was a software update - unbeknown to us. The error code was cleared and the service department completed the pcm update per Service Bulletin 25-017.
Mfg Campaign: 11643093
Recall Date: Feb 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The car suddenly lost all acceleration, the dashboard lit up like a Christmas tree (5 or six lights came on. Check engine, brake problem, battery, low tire sensor ect). Once stop i could not accelerate. I had to turn the car on and off twice to go anywhere. Once back on the brake system light stayed on stating there was a problem with the electronic braking system. If I didn't put my flashers on immediately I would have been rear ended by a truck that slammed it's brakes on behind me.
Corrective Action:
The car suddenly lost all acceleration, the dashboard lit up like a Christmas tree (5 or six lights came on. Check engine, brake problem, battery, low tire sensor ect). Once stop i could not accelerate. I had to turn the car on and off twice to go anywhere. Once back on the brake system light stayed on stating there was a problem with the electronic braking system. If I didn't put my flashers on immediately I would have been rear ended by a truck that slammed it's brakes on behind me.
Additional Notes:
The car suddenly lost all acceleration, the dashboard lit up like a Christmas tree (5 or six lights came on. Check engine, brake problem, battery, low tire sensor ect). Once stop i could not accelerate. I had to turn the car on and off twice to go anywhere. Once back on the brake system light stayed on stating there was a problem with the electronic braking system. If I didn't put my flashers on immediately I would have been rear ended by a truck that slammed it's brakes on behind me.
Mfg Campaign: 11643157
Recall Date: Feb 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
The CVT Power Train has a Vibration at 55 and Over. Also when Backing Up there is a loud high pitched sound. The Car has only 8600 hundred miles. There is no excuse for this issue with the car. Thanks for your time.
Corrective Action:
The CVT Power Train has a Vibration at 55 and Over. Also when Backing Up there is a loud high pitched sound. The Car has only 8600 hundred miles. There is no excuse for this issue with the car. Thanks for your time.
Additional Notes:
The CVT Power Train has a Vibration at 55 and Over. Also when Backing Up there is a loud high pitched sound. The Car has only 8600 hundred miles. There is no excuse for this issue with the car. Thanks for your time.
Mfg Campaign: 11642448
Recall Date: Feb 13, 2025
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicle has lost power twice: dashboard signals break issue - see dealer. Car totally loses power while driving. Both instances occurred under 40 MPH.Must find a safe place to stop to park and restart car. Cause is unknown. HONDA dealer saw car after 1st incident and could find nothing. Car will again be looked at by HONDA dealer. My safety and others' could easily have been put at risk, especially if this happened at a high speed during heavy traffic.
Corrective Action:
Vehicle has lost power twice: dashboard signals break issue - see dealer. Car totally loses power while driving. Both instances occurred under 40 MPH.Must find a safe place to stop to park and restart car. Cause is unknown. HONDA dealer saw car after 1st incident and could find nothing. Car will again be looked at by HONDA dealer. My safety and others' could easily have been put at risk, especially if this happened at a high speed during heavy traffic.
Additional Notes:
Vehicle has lost power twice: dashboard signals break issue - see dealer. Car totally loses power while driving. Both instances occurred under 40 MPH.Must find a safe place to stop to park and restart car. Cause is unknown. HONDA dealer saw car after 1st incident and could find nothing. Car will again be looked at by HONDA dealer. My safety and others' could easily have been put at risk, especially if this happened at a high speed during heavy traffic.
Mfg Campaign: 11642621
Recall Date: Feb 13, 2025
Honda (american Honda Motor Co.)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2023 Honda Accord. The contact received notification of NHTSA Campaign Number: 24V763000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2023 Honda Accord. The contact received notification of NHTSA Campaign Number: 24V763000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2023 Honda Accord. The contact received notification of NHTSA Campaign Number: 24V763000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11641814
Recall Date: Feb 10, 2025
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving at moderate speed (between 25 and 35mph), the car's dashboard indicated that The Brake System, Lane Departure, Honda Scene, Electric Motor/power Steering, and several other systems were having issues and I should see the dealer. I would have attempted to record these, but I was at an intersection, trying not to get hit. The battery light, tire pressure light, and another indicator (I cannot recall which one) was on. I was able to stop before entering the intersection. After letting up on the break, I did not move forward. I pressed the gas, and still did not move forward. I powered the car off by pressing the power down button after putting the car into park. Upon restart, the Break System error about the "Break Performance being reduced..." was still there and I was able to make my way into a nearby parking lot. I parked, and restarted the car again. The error was still there, but no more indicator lights were on. Inspecting around the car and under the hood, I didn't see anything that stood out. I restarted the car again, and had no lights, but the break message did appear again before disappearing. I was able to drive back home without further incident.
Corrective Action:
While driving at moderate speed (between 25 and 35mph), the car's dashboard indicated that The Brake System, Lane Departure, Honda Scene, Electric Motor/power Steering, and several other systems were having issues and I should see the dealer. I would have attempted to record these, but I was at an intersection, trying not to get hit. The battery light, tire pressure light, and another indicator (I cannot recall which one) was on. I was able to stop before entering the intersection. After letting up on the break, I did not move forward. I pressed the gas, and still did not move forward. I powered the car off by pressing the power down button after putting the car into park. Upon restart, the Break System error about the "Break Performance being reduced..." was still there and I was able to make my way into a nearby parking lot. I parked, and restarted the car again. The error was still there, but no more indicator lights were on. Inspecting around the car and under the hood, I didn't see anything that stood out. I restarted the car again, and had no lights, but the break message did appear again before disappearing. I was able to drive back home without further incident.
Additional Notes:
While driving at moderate speed (between 25 and 35mph), the car's dashboard indicated that The Brake System, Lane Departure, Honda Scene, Electric Motor/power Steering, and several other systems were having issues and I should see the dealer. I would have attempted to record these, but I was at an intersection, trying not to get hit. The battery light, tire pressure light, and another indicator (I cannot recall which one) was on. I was able to stop before entering the intersection. After letting up on the break, I did not move forward. I pressed the gas, and still did not move forward. I powered the car off by pressing the power down button after putting the car into park. Upon restart, the Break System error about the "Break Performance being reduced..." was still there and I was able to make my way into a nearby parking lot. I parked, and restarted the car again. The error was still there, but no more indicator lights were on. Inspecting around the car and under the hood, I didn't see anything that stood out. I restarted the car again, and had no lights, but the break message did appear again before disappearing. I was able to drive back home without further incident.
Mfg Campaign: 11641527
Recall Date: Feb 8, 2025
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
came to stop sign. As I turned the corner, engine died in the intersection, all warning lights and dashboard warnings came on. I was dead in the intersection. I had to put car into park, turn the car off, turn car back on and then I could start the car and move out of the intersection to the side of the road. All warning lights and dashboard warnings were on. I have pic of warnings from last event (of 4). able to drive car, everything was normal except brake warnings was on the whole trip (30 min) but brakes worked fine. Parked car for 2 hours and when I came out, all warnings were NOT displayed. This has happened at about the following dates and mileage on the car BETWEEN events. Car purchased new 2/25/2023. First event was about 7/16/2023 at about 2994 miles. Second event was about 2/20/2024 at about 4978 miles since first event (7972 total miles). Third event was about 6/20/2024 at about 3885 miles since 2nd event (11857 total miles). Fourth event was on 11/9/2024 at exactly 3970 miles since 3rd event (15827 total miles. Each time, I have taken it into a dealer. They did a software update after 3rd event and after 4th event, replaced ICM module (ignition control module). Honda factory person worked with dealership after 3rd and 4th event. To date, we do not have any evidence that replacing the ICM has fixed the problem but also no evidence it has not fixed the problem as the events seem to happen every 3,000 to 4,000 miles. I have lots of documentation I have sent to Honda and have a case number with them (13997837). I have asked Honda to replace the car. They started the process but just this week in a call, they said they were ending that process for now. Not sure if I was able to ADD copies of my dealership invoices, my own correspondence with Honda. If they are not on this document, call me and I will send them to you or email them to you.
Corrective Action:
came to stop sign. As I turned the corner, engine died in the intersection, all warning lights and dashboard warnings came on. I was dead in the intersection. I had to put car into park, turn the car off, turn car back on and then I could start the car and move out of the intersection to the side of the road. All warning lights and dashboard warnings were on. I have pic of warnings from last event (of 4). able to drive car, everything was normal except brake warnings was on the whole trip (30 min) but brakes worked fine. Parked car for 2 hours and when I came out, all warnings were NOT displayed. This has happened at about the following dates and mileage on the car BETWEEN events. Car purchased new 2/25/2023. First event was about 7/16/2023 at about 2994 miles. Second event was about 2/20/2024 at about 4978 miles since first event (7972 total miles). Third event was about 6/20/2024 at about 3885 miles since 2nd event (11857 total miles). Fourth event was on 11/9/2024 at exactly 3970 miles since 3rd event (15827 total miles. Each time, I have taken it into a dealer. They did a software update after 3rd event and after 4th event, replaced ICM module (ignition control module). Honda factory person worked with dealership after 3rd and 4th event. To date, we do not have any evidence that replacing the ICM has fixed the problem but also no evidence it has not fixed the problem as the events seem to happen every 3,000 to 4,000 miles. I have lots of documentation I have sent to Honda and have a case number with them (13997837). I have asked Honda to replace the car. They started the process but just this week in a call, they said they were ending that process for now. Not sure if I was able to ADD copies of my dealership invoices, my own correspondence with Honda. If they are not on this document, call me and I will send them to you or email them to you.
Additional Notes:
came to stop sign. As I turned the corner, engine died in the intersection, all warning lights and dashboard warnings came on. I was dead in the intersection. I had to put car into park, turn the car off, turn car back on and then I could start the car and move out of the intersection to the side of the road. All warning lights and dashboard warnings were on. I have pic of warnings from last event (of 4). able to drive car, everything was normal except brake warnings was on the whole trip (30 min) but brakes worked fine. Parked car for 2 hours and when I came out, all warnings were NOT displayed. This has happened at about the following dates and mileage on the car BETWEEN events. Car purchased new 2/25/2023. First event was about 7/16/2023 at about 2994 miles. Second event was about 2/20/2024 at about 4978 miles since first event (7972 total miles). Third event was about 6/20/2024 at about 3885 miles since 2nd event (11857 total miles). Fourth event was on 11/9/2024 at exactly 3970 miles since 3rd event (15827 total miles. Each time, I have taken it into a dealer. They did a software update after 3rd event and after 4th event, replaced ICM module (ignition control module). Honda factory person worked with dealership after 3rd and 4th event. To date, we do not have any evidence that replacing the ICM has fixed the problem but also no evidence it has not fixed the problem as the events seem to happen every 3,000 to 4,000 miles. I have lots of documentation I have sent to Honda and have a case number with them (13997837). I have asked Honda to replace the car. They started the process but just this week in a call, they said they were ending that process for now. Not sure if I was able to ADD copies of my dealership invoices, my own correspondence with Honda. If they are not on this document, call me and I will send them to you or email them to you.
Mfg Campaign: 11641328
Recall Date: Feb 7, 2025
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
came to stop sign. As I turned the corner, engine died in the intersection, all warning lights and dashboard warnings came on. I was dead in the intersection. I had to put car into park, turn the car off, turn car back on and then I could start the car and move out of the intersection to the side of the road. All warning lights and dashboard warnings were on. I have pic of warnings from last event (of 4). able to drive car, everything was normal except brake warnings was on the whole trip (30 min) but brakes worked fine. Parked car for 2 hours and when I came out, all warnings were NOT displayed. This has happened at about the following dates and mileage on the car BETWEEN events. Car purchased new 2/25/2023. First event was about 7/16/2023 at about 2994 miles. Second event was about 2/20/2024 at about 4978 miles since first event (7972 total miles). Third event was about 6/20/2024 at about 3885 miles since 2nd event (11857 total miles). Fourth event was on 11/9/2024 at exactly 3970 miles since 3rd event (15827 total miles. Each time, I have taken it into a dealer. They did a software update after 3rd event and after 4th event, replaced ICM module (ignition control module). Honda factory person worked with dealership after 3rd and 4th event. To date, we do not have any evidence that replacing the ICM has fixed the problem but also no evidence it has not fixed the problem as the events seem to happen every 3,000 to 4,000 miles. I have lots of documentation I have sent to Honda and have a case number with them (13997837). I have asked Honda to replace the car. They started the process but just this week in a call, they said they were ending that process for now. Not sure if I was able to ADD copies of my dealership invoices, my own correspondence with Honda. If they are not on this document, call me and I will send them to you or email them to you.
Corrective Action:
came to stop sign. As I turned the corner, engine died in the intersection, all warning lights and dashboard warnings came on. I was dead in the intersection. I had to put car into park, turn the car off, turn car back on and then I could start the car and move out of the intersection to the side of the road. All warning lights and dashboard warnings were on. I have pic of warnings from last event (of 4). able to drive car, everything was normal except brake warnings was on the whole trip (30 min) but brakes worked fine. Parked car for 2 hours and when I came out, all warnings were NOT displayed. This has happened at about the following dates and mileage on the car BETWEEN events. Car purchased new 2/25/2023. First event was about 7/16/2023 at about 2994 miles. Second event was about 2/20/2024 at about 4978 miles since first event (7972 total miles). Third event was about 6/20/2024 at about 3885 miles since 2nd event (11857 total miles). Fourth event was on 11/9/2024 at exactly 3970 miles since 3rd event (15827 total miles. Each time, I have taken it into a dealer. They did a software update after 3rd event and after 4th event, replaced ICM module (ignition control module). Honda factory person worked with dealership after 3rd and 4th event. To date, we do not have any evidence that replacing the ICM has fixed the problem but also no evidence it has not fixed the problem as the events seem to happen every 3,000 to 4,000 miles. I have lots of documentation I have sent to Honda and have a case number with them (13997837). I have asked Honda to replace the car. They started the process but just this week in a call, they said they were ending that process for now. Not sure if I was able to ADD copies of my dealership invoices, my own correspondence with Honda. If they are not on this document, call me and I will send them to you or email them to you.
Additional Notes:
came to stop sign. As I turned the corner, engine died in the intersection, all warning lights and dashboard warnings came on. I was dead in the intersection. I had to put car into park, turn the car off, turn car back on and then I could start the car and move out of the intersection to the side of the road. All warning lights and dashboard warnings were on. I have pic of warnings from last event (of 4). able to drive car, everything was normal except brake warnings was on the whole trip (30 min) but brakes worked fine. Parked car for 2 hours and when I came out, all warnings were NOT displayed. This has happened at about the following dates and mileage on the car BETWEEN events. Car purchased new 2/25/2023. First event was about 7/16/2023 at about 2994 miles. Second event was about 2/20/2024 at about 4978 miles since first event (7972 total miles). Third event was about 6/20/2024 at about 3885 miles since 2nd event (11857 total miles). Fourth event was on 11/9/2024 at exactly 3970 miles since 3rd event (15827 total miles. Each time, I have taken it into a dealer. They did a software update after 3rd event and after 4th event, replaced ICM module (ignition control module). Honda factory person worked with dealership after 3rd and 4th event. To date, we do not have any evidence that replacing the ICM has fixed the problem but also no evidence it has not fixed the problem as the events seem to happen every 3,000 to 4,000 miles. I have lots of documentation I have sent to Honda and have a case number with them (13997837). I have asked Honda to replace the car. They started the process but just this week in a call, they said they were ending that process for now. Not sure if I was able to ADD copies of my dealership invoices, my own correspondence with Honda. If they are not on this document, call me and I will send them to you or email them to you.
Mfg Campaign: 11641328
Recall Date: Feb 7, 2025
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
Recurring issue where car loses all power to the powertrain, brakes, etc. while driving. Electrical systems inside the car and lights still functions, but complete loss of system to accelerate or keep the car going. After incident, computerized dashboard scrolls through multiple errors and then repeats (I have video). When I turn the car to the off position and then restart, only a single error for the braking system shows on the dash/computer system. If I turn it off again, and then back on, all errors are gone and the car drives "normally." Dealership could not repeat the issue and said computer system did not show any errors, even when I showed them pictures of the errors. First occurrence was 3/6/2024 on freeway during rush hour traffic, ~55mph. Car had 8010 miles on it. Second occurrence was 1/15/2025 on side highway where speed limit was 55mph; I was traveling about 40mph. Third occurrence on 2/7/2025 was just starting from a red light at an intersection and just made it through the intersection when car failed. Taking to dealership again for diagnosis.
Corrective Action:
Recurring issue where car loses all power to the powertrain, brakes, etc. while driving. Electrical systems inside the car and lights still functions, but complete loss of system to accelerate or keep the car going. After incident, computerized dashboard scrolls through multiple errors and then repeats (I have video). When I turn the car to the off position and then restart, only a single error for the braking system shows on the dash/computer system. If I turn it off again, and then back on, all errors are gone and the car drives "normally." Dealership could not repeat the issue and said computer system did not show any errors, even when I showed them pictures of the errors. First occurrence was 3/6/2024 on freeway during rush hour traffic, ~55mph. Car had 8010 miles on it. Second occurrence was 1/15/2025 on side highway where speed limit was 55mph; I was traveling about 40mph. Third occurrence on 2/7/2025 was just starting from a red light at an intersection and just made it through the intersection when car failed. Taking to dealership again for diagnosis.
Additional Notes:
Recurring issue where car loses all power to the powertrain, brakes, etc. while driving. Electrical systems inside the car and lights still functions, but complete loss of system to accelerate or keep the car going. After incident, computerized dashboard scrolls through multiple errors and then repeats (I have video). When I turn the car to the off position and then restart, only a single error for the braking system shows on the dash/computer system. If I turn it off again, and then back on, all errors are gone and the car drives "normally." Dealership could not repeat the issue and said computer system did not show any errors, even when I showed them pictures of the errors. First occurrence was 3/6/2024 on freeway during rush hour traffic, ~55mph. Car had 8010 miles on it. Second occurrence was 1/15/2025 on side highway where speed limit was 55mph; I was traveling about 40mph. Third occurrence on 2/7/2025 was just starting from a red light at an intersection and just made it through the intersection when car failed. Taking to dealership again for diagnosis.
Mfg Campaign: 11641449
Recall Date: Feb 7, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Recurring issue where car loses all power to the powertrain, brakes, etc. while driving. Electrical systems inside the car and lights still functions, but complete loss of system to accelerate or keep the car going. After incident, computerized dashboard scrolls through multiple errors and then repeats (I have video). When I turn the car to the off position and then restart, only a single error for the braking system shows on the dash/computer system. If I turn it off again, and then back on, all errors are gone and the car drives "normally." Dealership could not repeat the issue and said computer system did not show any errors, even when I showed them pictures of the errors. First occurrence was 3/6/2024 on freeway during rush hour traffic, ~55mph. Car had 8010 miles on it. Second occurrence was 1/15/2025 on side highway where speed limit was 55mph; I was traveling about 40mph. Third occurrence on 2/7/2025 was just starting from a red light at an intersection and just made it through the intersection when car failed. Taking to dealership again for diagnosis.
Corrective Action:
Recurring issue where car loses all power to the powertrain, brakes, etc. while driving. Electrical systems inside the car and lights still functions, but complete loss of system to accelerate or keep the car going. After incident, computerized dashboard scrolls through multiple errors and then repeats (I have video). When I turn the car to the off position and then restart, only a single error for the braking system shows on the dash/computer system. If I turn it off again, and then back on, all errors are gone and the car drives "normally." Dealership could not repeat the issue and said computer system did not show any errors, even when I showed them pictures of the errors. First occurrence was 3/6/2024 on freeway during rush hour traffic, ~55mph. Car had 8010 miles on it. Second occurrence was 1/15/2025 on side highway where speed limit was 55mph; I was traveling about 40mph. Third occurrence on 2/7/2025 was just starting from a red light at an intersection and just made it through the intersection when car failed. Taking to dealership again for diagnosis.
Additional Notes:
Recurring issue where car loses all power to the powertrain, brakes, etc. while driving. Electrical systems inside the car and lights still functions, but complete loss of system to accelerate or keep the car going. After incident, computerized dashboard scrolls through multiple errors and then repeats (I have video). When I turn the car to the off position and then restart, only a single error for the braking system shows on the dash/computer system. If I turn it off again, and then back on, all errors are gone and the car drives "normally." Dealership could not repeat the issue and said computer system did not show any errors, even when I showed them pictures of the errors. First occurrence was 3/6/2024 on freeway during rush hour traffic, ~55mph. Car had 8010 miles on it. Second occurrence was 1/15/2025 on side highway where speed limit was 55mph; I was traveling about 40mph. Third occurrence on 2/7/2025 was just starting from a red light at an intersection and just made it through the intersection when car failed. Taking to dealership again for diagnosis.
Mfg Campaign: 11641449
Recall Date: Feb 7, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I am a [XXX]. I contacted Honda customer service to escalate my situation. I have not yet received help from the Winston-Salem Honda dealer as of 9:00 a.m. on 10/18/24. I have complained to the Department of Justice's consumer protection division. I have sent documentation. I reached out on Facebook. I was last contacted by Dallas, even though Mike's name is on my last paperwork. This is suspicious. My rubber on my door has been replaced. My seatbelt was missing a bolt. Tires with regular, correct maintenance from the dealer should last 30,000 miles. Because Honda of Winston-Salem did not follow the schedule, after bringing my car to them many times, I have to replace my four tires at under 22,000 miles. I have lost 30% of my tires' lifespan unnecessarily due to a lack of regular balancing and rotation, despite multiple visits to Honda of Winston-Salem. My last recall letter arrived over 60 days ago. My seatbelt, CVT transmission, and engine have recalls. My window tint has faded, my door is failing, my brakes have issues, there are electrical issues, and the ceiling is sagging. My Hondalink is incorrect. I asked for help with car features and I paid $3000 up front extended warranty, but they refused to assist. Numbers for complaints to Honda: 1507994715079951 15079961 15079962 15079967 15079972 15079974. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I am a [XXX]. I contacted Honda customer service to escalate my situation. I have not yet received help from the Winston-Salem Honda dealer as of 9:00 a.m. on 10/18/24. I have complained to the Department of Justice's consumer protection division. I have sent documentation. I reached out on Facebook. I was last contacted by Dallas, even though Mike's name is on my last paperwork. This is suspicious. My rubber on my door has been replaced. My seatbelt was missing a bolt. Tires with regular, correct maintenance from the dealer should last 30,000 miles. Because Honda of Winston-Salem did not follow the schedule, after bringing my car to them many times, I have to replace my four tires at under 22,000 miles. I have lost 30% of my tires' lifespan unnecessarily due to a lack of regular balancing and rotation, despite multiple visits to Honda of Winston-Salem. My last recall letter arrived over 60 days ago. My seatbelt, CVT transmission, and engine have recalls. My window tint has faded, my door is failing, my brakes have issues, there are electrical issues, and the ceiling is sagging. My Hondalink is incorrect. I asked for help with car features and I paid $3000 up front extended warranty, but they refused to assist. Numbers for complaints to Honda: 1507994715079951 15079961 15079962 15079967 15079972 15079974. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I am a [XXX]. I contacted Honda customer service to escalate my situation. I have not yet received help from the Winston-Salem Honda dealer as of 9:00 a.m. on 10/18/24. I have complained to the Department of Justice's consumer protection division. I have sent documentation. I reached out on Facebook. I was last contacted by Dallas, even though Mike's name is on my last paperwork. This is suspicious. My rubber on my door has been replaced. My seatbelt was missing a bolt. Tires with regular, correct maintenance from the dealer should last 30,000 miles. Because Honda of Winston-Salem did not follow the schedule, after bringing my car to them many times, I have to replace my four tires at under 22,000 miles. I have lost 30% of my tires' lifespan unnecessarily due to a lack of regular balancing and rotation, despite multiple visits to Honda of Winston-Salem. My last recall letter arrived over 60 days ago. My seatbelt, CVT transmission, and engine have recalls. My window tint has faded, my door is failing, my brakes have issues, there are electrical issues, and the ceiling is sagging. My Hondalink is incorrect. I asked for help with car features and I paid $3000 up front extended warranty, but they refused to assist. Numbers for complaints to Honda: 1507994715079951 15079961 15079962 15079967 15079972 15079974. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11639857
Recall Date: Jan 31, 2025
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
I am a [XXX]. I contacted Honda customer service to escalate my situation. I have not yet received help from the Winston-Salem Honda dealer as of 9:00 a.m. on 10/18/24. I have complained to the Department of Justice's consumer protection division. I have sent documentation. I reached out on Facebook. I was last contacted by Dallas, even though Mike's name is on my last paperwork. This is suspicious. My rubber on my door has been replaced. My seatbelt was missing a bolt. Tires with regular, correct maintenance from the dealer should last 30,000 miles. Because Honda of Winston-Salem did not follow the schedule, after bringing my car to them many times, I have to replace my four tires at under 22,000 miles. I have lost 30% of my tires' lifespan unnecessarily due to a lack of regular balancing and rotation, despite multiple visits to Honda of Winston-Salem. My last recall letter arrived over 60 days ago. My seatbelt, CVT transmission, and engine have recalls. My window tint has faded, my door is failing, my brakes have issues, there are electrical issues, and the ceiling is sagging. My Hondalink is incorrect. I asked for help with car features and I paid $3000 up front extended warranty, but they refused to assist. Numbers for complaints to Honda: 1507994715079951 15079961 15079962 15079967 15079972 15079974. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I am a [XXX]. I contacted Honda customer service to escalate my situation. I have not yet received help from the Winston-Salem Honda dealer as of 9:00 a.m. on 10/18/24. I have complained to the Department of Justice's consumer protection division. I have sent documentation. I reached out on Facebook. I was last contacted by Dallas, even though Mike's name is on my last paperwork. This is suspicious. My rubber on my door has been replaced. My seatbelt was missing a bolt. Tires with regular, correct maintenance from the dealer should last 30,000 miles. Because Honda of Winston-Salem did not follow the schedule, after bringing my car to them many times, I have to replace my four tires at under 22,000 miles. I have lost 30% of my tires' lifespan unnecessarily due to a lack of regular balancing and rotation, despite multiple visits to Honda of Winston-Salem. My last recall letter arrived over 60 days ago. My seatbelt, CVT transmission, and engine have recalls. My window tint has faded, my door is failing, my brakes have issues, there are electrical issues, and the ceiling is sagging. My Hondalink is incorrect. I asked for help with car features and I paid $3000 up front extended warranty, but they refused to assist. Numbers for complaints to Honda: 1507994715079951 15079961 15079962 15079967 15079972 15079974. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I am a [XXX]. I contacted Honda customer service to escalate my situation. I have not yet received help from the Winston-Salem Honda dealer as of 9:00 a.m. on 10/18/24. I have complained to the Department of Justice's consumer protection division. I have sent documentation. I reached out on Facebook. I was last contacted by Dallas, even though Mike's name is on my last paperwork. This is suspicious. My rubber on my door has been replaced. My seatbelt was missing a bolt. Tires with regular, correct maintenance from the dealer should last 30,000 miles. Because Honda of Winston-Salem did not follow the schedule, after bringing my car to them many times, I have to replace my four tires at under 22,000 miles. I have lost 30% of my tires' lifespan unnecessarily due to a lack of regular balancing and rotation, despite multiple visits to Honda of Winston-Salem. My last recall letter arrived over 60 days ago. My seatbelt, CVT transmission, and engine have recalls. My window tint has faded, my door is failing, my brakes have issues, there are electrical issues, and the ceiling is sagging. My Hondalink is incorrect. I asked for help with car features and I paid $3000 up front extended warranty, but they refused to assist. Numbers for complaints to Honda: 1507994715079951 15079961 15079962 15079967 15079972 15079974. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11639857
Recall Date: Jan 31, 2025
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