Complaints & Recalls
Official Safety Recalls - Important!
47 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KGC, KGD
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2018-2019 Acura NSX, 2019 Acura RDX, RLX and RLX Sport Hybrid, 2018-2019 Honda Accord, Civic Hatchback, Civic Type R and HR-V, 2019-2020 Insight and 2019 Fit vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 28, 2020
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2017-2018 Honda Civic Hatchback and Civic Type R vehicles. The owners guide in these vehicles may not have been included or if included, the owner's guide may not have been properly provided required information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: O3A
Recall Date: Nov 16, 2018
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2017-2018 Honda Civic and CR-V vehicles. The magnet that controls the torque sensor output signal for the electronic power steering system may not be properly secured, allowing the magnet to become dislodged. During a full lock turn, the dislodged magnet may cause steering assist to be applied in the opposite direction.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: C2N, P2O
Recall Date: Sep 27, 2018
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2018 Honda Civic vehicles. The manufacturing date area of the certification labels may have random characters which can affect the owner's ability to determine if a safety recall includes their vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U23
Recall Date: Jun 20, 2018
Consumer Complaints
742 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11627673
Recall Date: Nov 27, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11627752
Recall Date: Nov 27, 2024
Honda (american Honda Motor Co.)
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2018 Honda Civic. The contact stated while driving at various speeds, the parking brake was inadvertently applied for several seconds, jolting the vehicle forward. Additionally, the "Parking Brake Malfunction" message was displayed for a short time. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure milage was approximately 93,000.
Corrective Action:
The contact owns a 2018 Honda Civic. The contact stated while driving at various speeds, the parking brake was inadvertently applied for several seconds, jolting the vehicle forward. Additionally, the "Parking Brake Malfunction" message was displayed for a short time. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure milage was approximately 93,000.
Additional Notes:
The contact owns a 2018 Honda Civic. The contact stated while driving at various speeds, the parking brake was inadvertently applied for several seconds, jolting the vehicle forward. Additionally, the "Parking Brake Malfunction" message was displayed for a short time. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure milage was approximately 93,000.
Mfg Campaign: 11626880
Recall Date: Nov 22, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11626564
Recall Date: Nov 21, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11626716
Recall Date: Nov 21, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light remained illuminated. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light remained illuminated. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light remained illuminated. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11625879
Recall Date: Nov 18, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was informed of recall on my 2018 Honda Civic. I have called my local dealership - Lees Summit Honda, since receiving the recall notification. I was told there was a national shortage on parts and my vehicle could not be fixed and to call back next month. I have been calling monthly since receiving the recall notification. I just received an "Important Safety Recall" notice in the mail from Honda detailing the safety consequences of not repairing my vehicle and advising "parts are now available and you can bring your vehicle in for a free repair." I again called my local Honda dealership and was told the parts are not available. I advised that I have been experiencing an acceleration issue after slowing down, such as when I slow down to make a turn. I was told that I could bring my vehicle in for diagnostic but if it is the recall issue they have to keep my car for safety. They do not have loaner vehicles but offered a rental for $50/day and no indication how long it would be before my vehicle would be repaired. Currently I have been waiting 10+ months (300+ days). If the repair takes another 300 days that would cost me $15,000 plus my monthly car payment. I believe Honda is encouraging people NOT to bring in their vehicles for repair, instead to continue driving a vehicle with known safety concerns.
Corrective Action:
I was informed of recall on my 2018 Honda Civic. I have called my local dealership - Lees Summit Honda, since receiving the recall notification. I was told there was a national shortage on parts and my vehicle could not be fixed and to call back next month. I have been calling monthly since receiving the recall notification. I just received an "Important Safety Recall" notice in the mail from Honda detailing the safety consequences of not repairing my vehicle and advising "parts are now available and you can bring your vehicle in for a free repair." I again called my local Honda dealership and was told the parts are not available. I advised that I have been experiencing an acceleration issue after slowing down, such as when I slow down to make a turn. I was told that I could bring my vehicle in for diagnostic but if it is the recall issue they have to keep my car for safety. They do not have loaner vehicles but offered a rental for $50/day and no indication how long it would be before my vehicle would be repaired. Currently I have been waiting 10+ months (300+ days). If the repair takes another 300 days that would cost me $15,000 plus my monthly car payment. I believe Honda is encouraging people NOT to bring in their vehicles for repair, instead to continue driving a vehicle with known safety concerns.
Additional Notes:
I was informed of recall on my 2018 Honda Civic. I have called my local dealership - Lees Summit Honda, since receiving the recall notification. I was told there was a national shortage on parts and my vehicle could not be fixed and to call back next month. I have been calling monthly since receiving the recall notification. I just received an "Important Safety Recall" notice in the mail from Honda detailing the safety consequences of not repairing my vehicle and advising "parts are now available and you can bring your vehicle in for a free repair." I again called my local Honda dealership and was told the parts are not available. I advised that I have been experiencing an acceleration issue after slowing down, such as when I slow down to make a turn. I was told that I could bring my vehicle in for diagnostic but if it is the recall issue they have to keep my car for safety. They do not have loaner vehicles but offered a rental for $50/day and no indication how long it would be before my vehicle would be repaired. Currently I have been waiting 10+ months (300+ days). If the repair takes another 300 days that would cost me $15,000 plus my monthly car payment. I believe Honda is encouraging people NOT to bring in their vehicles for repair, instead to continue driving a vehicle with known safety concerns.
Mfg Campaign: 11625424
Recall Date: Nov 15, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Received safety recall in mail for fuel pump module. Letter from 10/2024 says that "parts are now available and you can bring your vehicle in for a free repair." Called Honda Oakland to get part replaced. Honda Oakland worker Colin said letter is incorrect, that no parts are available and to wait for another letter in mail. Called San Leandro Oakland because thought that Colin's comment was strange. Letter already says "parts are now available." It wouldn't make sense for me to wait for another letter. Turns out Colin from Honda Oakland provided misinformation, which could have gotten me into a car accident waiting for another letter that would never come and waiting for months and months to get my fuel pump replaced. Thankfully, confirmed with San Leandro Oakland that parts are available and ok to take car in immediately. Honda Oakland needs to provide correct info to customers, and not tell them to "wait for another letter." They should have just said to check with another dealership if they didn't have the part available. Although, it's strange they don't have the part available, when the Recall Letter I received says "parts are now available." Please contact Honda Oakland to stop misinforming customers to "wait for another letter in the mail," which doesn't even make sense, since I already got a letter saying parts available. Dangerous comment to customers. Perhaps Honda Oakland just doesn't want to deal with recalls? Need to file this complaint to protect other customers who might have listened to Colin and waited several more months for another letter that would never come. They should just tell customer to check with another dealership.
Corrective Action:
Received safety recall in mail for fuel pump module. Letter from 10/2024 says that "parts are now available and you can bring your vehicle in for a free repair." Called Honda Oakland to get part replaced. Honda Oakland worker Colin said letter is incorrect, that no parts are available and to wait for another letter in mail. Called San Leandro Oakland because thought that Colin's comment was strange. Letter already says "parts are now available." It wouldn't make sense for me to wait for another letter. Turns out Colin from Honda Oakland provided misinformation, which could have gotten me into a car accident waiting for another letter that would never come and waiting for months and months to get my fuel pump replaced. Thankfully, confirmed with San Leandro Oakland that parts are available and ok to take car in immediately. Honda Oakland needs to provide correct info to customers, and not tell them to "wait for another letter." They should have just said to check with another dealership if they didn't have the part available. Although, it's strange they don't have the part available, when the Recall Letter I received says "parts are now available." Please contact Honda Oakland to stop misinforming customers to "wait for another letter in the mail," which doesn't even make sense, since I already got a letter saying parts available. Dangerous comment to customers. Perhaps Honda Oakland just doesn't want to deal with recalls? Need to file this complaint to protect other customers who might have listened to Colin and waited several more months for another letter that would never come. They should just tell customer to check with another dealership.
Additional Notes:
Received safety recall in mail for fuel pump module. Letter from 10/2024 says that "parts are now available and you can bring your vehicle in for a free repair." Called Honda Oakland to get part replaced. Honda Oakland worker Colin said letter is incorrect, that no parts are available and to wait for another letter in mail. Called San Leandro Oakland because thought that Colin's comment was strange. Letter already says "parts are now available." It wouldn't make sense for me to wait for another letter. Turns out Colin from Honda Oakland provided misinformation, which could have gotten me into a car accident waiting for another letter that would never come and waiting for months and months to get my fuel pump replaced. Thankfully, confirmed with San Leandro Oakland that parts are available and ok to take car in immediately. Honda Oakland needs to provide correct info to customers, and not tell them to "wait for another letter." They should have just said to check with another dealership if they didn't have the part available. Although, it's strange they don't have the part available, when the Recall Letter I received says "parts are now available." Please contact Honda Oakland to stop misinforming customers to "wait for another letter in the mail," which doesn't even make sense, since I already got a letter saying parts available. Dangerous comment to customers. Perhaps Honda Oakland just doesn't want to deal with recalls? Need to file this complaint to protect other customers who might have listened to Colin and waited several more months for another letter that would never come. They should just tell customer to check with another dealership.
Mfg Campaign: 11625486
Recall Date: Nov 15, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect.
Corrective Action:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect.
Additional Notes:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect.
Mfg Campaign: 11625211
Recall Date: Nov 14, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
I previously submitted a report to your agency on May 31, 2024 regarding my 2018 Honda Civic Sedan (VIN# provided) relating to what has been widely called a "sticky" steering action. After having one of their dealerships confirming there is a problem with my steering, I wrote Honda America on June 1, 2024 and advised them of that problem and requested my vehicle be added to a recall program that has included other Honda Civic's in the same manufacturing date range as my vehicle. Honda refused. To further confirm and document that my vehicle suffers from this problem, I took my vehicle to another local Honda dealer, who also confirmed my vehicle suffers from this problem. By letter of October 30, 2024 I again wrote Honda America and appealed for them to repair this dangerous steering problem. I must continue to drive this vehicle with this serious problem, and I am writing this to document my communications with Honda, and hope that your agency will intervene with Honda to add my vehicle to a recall program. To be clear, the internet is full of owners of the same year and make of my vehicle who are having the same problem with their steering. Thank You
Corrective Action:
I previously submitted a report to your agency on May 31, 2024 regarding my 2018 Honda Civic Sedan (VIN# provided) relating to what has been widely called a "sticky" steering action. After having one of their dealerships confirming there is a problem with my steering, I wrote Honda America on June 1, 2024 and advised them of that problem and requested my vehicle be added to a recall program that has included other Honda Civic's in the same manufacturing date range as my vehicle. Honda refused. To further confirm and document that my vehicle suffers from this problem, I took my vehicle to another local Honda dealer, who also confirmed my vehicle suffers from this problem. By letter of October 30, 2024 I again wrote Honda America and appealed for them to repair this dangerous steering problem. I must continue to drive this vehicle with this serious problem, and I am writing this to document my communications with Honda, and hope that your agency will intervene with Honda to add my vehicle to a recall program. To be clear, the internet is full of owners of the same year and make of my vehicle who are having the same problem with their steering. Thank You
Additional Notes:
I previously submitted a report to your agency on May 31, 2024 regarding my 2018 Honda Civic Sedan (VIN# provided) relating to what has been widely called a "sticky" steering action. After having one of their dealerships confirming there is a problem with my steering, I wrote Honda America on June 1, 2024 and advised them of that problem and requested my vehicle be added to a recall program that has included other Honda Civic's in the same manufacturing date range as my vehicle. Honda refused. To further confirm and document that my vehicle suffers from this problem, I took my vehicle to another local Honda dealer, who also confirmed my vehicle suffers from this problem. By letter of October 30, 2024 I again wrote Honda America and appealed for them to repair this dangerous steering problem. I must continue to drive this vehicle with this serious problem, and I am writing this to document my communications with Honda, and hope that your agency will intervene with Honda to add my vehicle to a recall program. To be clear, the internet is full of owners of the same year and make of my vehicle who are having the same problem with their steering. Thank You
Mfg Campaign: 11625010
Recall Date: Nov 13, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When I got the car, my insurance made me aware of the recall and I asked them if it was fixed they said yes but that was not the case, they straight lied to my face about something that could danger my life and the life of others
Corrective Action:
When I got the car, my insurance made me aware of the recall and I asked them if it was fixed they said yes but that was not the case, they straight lied to my face about something that could danger my life and the life of others
Additional Notes:
When I got the car, my insurance made me aware of the recall and I asked them if it was fixed they said yes but that was not the case, they straight lied to my face about something that could danger my life and the life of others
Mfg Campaign: 11625014
Recall Date: Nov 13, 2024
Honda (american Honda Motor Co.)
Defect Description:
AIR BAGS
Potential Consequences:
This was such a strange occurance. After pulling off from a stop sign attempting a right turn, my vehicle stalled, readjusted, then stalled again. I was driving on a cobblestone road while it was raining, but did not find any issues with vision or traction. However, during this process, my passenger airbag deployed out of nowhere causing me to immediately stop the car to see if I had hit something. There was nothing under or beside my car indicating any significant impact that would have caused this to happen. There were no other cars, or any pedestrians involved, nor any debris or blockade in the road so I did not file a police report or contact my insurace. My sister was in the passenger seat, and my 3 children in the back. No one sustained any injuries, but the entire incident was extremely startling, shocking, and confusing. There is no damage on my car that suggests I hit something, but I have no idea what could have caused an airbag to deploy, and why only that one? Being that I was pulling off on a turn, I was not going fast enough for me to think that the cobblestone could have set off a "pothole like" effect to the sensors. After research revealed there have been recalls on previous models concerning the Takata airbags, I reached out to a local Honda dealer for help. The associate immediately disregarded my account of the incident stating that "there hasn't been any recalls on the 2018 Honda Civic" and that I should "take it to a body shop and see if the insurance will take care of it". I assumed he had no intention of helping me AT ALL because I had reached the service department with a Honda service issue, so why would he not at least offer to have me bring it in to be fix there, even if I had to pay out of pocket? This lead me to do further research in which I found that there is in fact a current recall on the fuel pump, which is known to cause issues with stalling. I feel misled by Honda, and would like an explanation, as well as accountability.
Corrective Action:
This was such a strange occurance. After pulling off from a stop sign attempting a right turn, my vehicle stalled, readjusted, then stalled again. I was driving on a cobblestone road while it was raining, but did not find any issues with vision or traction. However, during this process, my passenger airbag deployed out of nowhere causing me to immediately stop the car to see if I had hit something. There was nothing under or beside my car indicating any significant impact that would have caused this to happen. There were no other cars, or any pedestrians involved, nor any debris or blockade in the road so I did not file a police report or contact my insurace. My sister was in the passenger seat, and my 3 children in the back. No one sustained any injuries, but the entire incident was extremely startling, shocking, and confusing. There is no damage on my car that suggests I hit something, but I have no idea what could have caused an airbag to deploy, and why only that one? Being that I was pulling off on a turn, I was not going fast enough for me to think that the cobblestone could have set off a "pothole like" effect to the sensors. After research revealed there have been recalls on previous models concerning the Takata airbags, I reached out to a local Honda dealer for help. The associate immediately disregarded my account of the incident stating that "there hasn't been any recalls on the 2018 Honda Civic" and that I should "take it to a body shop and see if the insurance will take care of it". I assumed he had no intention of helping me AT ALL because I had reached the service department with a Honda service issue, so why would he not at least offer to have me bring it in to be fix there, even if I had to pay out of pocket? This lead me to do further research in which I found that there is in fact a current recall on the fuel pump, which is known to cause issues with stalling. I feel misled by Honda, and would like an explanation, as well as accountability.
Additional Notes:
This was such a strange occurance. After pulling off from a stop sign attempting a right turn, my vehicle stalled, readjusted, then stalled again. I was driving on a cobblestone road while it was raining, but did not find any issues with vision or traction. However, during this process, my passenger airbag deployed out of nowhere causing me to immediately stop the car to see if I had hit something. There was nothing under or beside my car indicating any significant impact that would have caused this to happen. There were no other cars, or any pedestrians involved, nor any debris or blockade in the road so I did not file a police report or contact my insurace. My sister was in the passenger seat, and my 3 children in the back. No one sustained any injuries, but the entire incident was extremely startling, shocking, and confusing. There is no damage on my car that suggests I hit something, but I have no idea what could have caused an airbag to deploy, and why only that one? Being that I was pulling off on a turn, I was not going fast enough for me to think that the cobblestone could have set off a "pothole like" effect to the sensors. After research revealed there have been recalls on previous models concerning the Takata airbags, I reached out to a local Honda dealer for help. The associate immediately disregarded my account of the incident stating that "there hasn't been any recalls on the 2018 Honda Civic" and that I should "take it to a body shop and see if the insurance will take care of it". I assumed he had no intention of helping me AT ALL because I had reached the service department with a Honda service issue, so why would he not at least offer to have me bring it in to be fix there, even if I had to pay out of pocket? This lead me to do further research in which I found that there is in fact a current recall on the fuel pump, which is known to cause issues with stalling. I feel misled by Honda, and would like an explanation, as well as accountability.
Mfg Campaign: 11624600
Recall Date: Nov 11, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This was such a strange occurance. After pulling off from a stop sign attempting a right turn, my vehicle stalled, readjusted, then stalled again. I was driving on a cobblestone road while it was raining, but did not find any issues with vision or traction. However, during this process, my passenger airbag deployed out of nowhere causing me to immediately stop the car to see if I had hit something. There was nothing under or beside my car indicating any significant impact that would have caused this to happen. There were no other cars, or any pedestrians involved, nor any debris or blockade in the road so I did not file a police report or contact my insurace. My sister was in the passenger seat, and my 3 children in the back. No one sustained any injuries, but the entire incident was extremely startling, shocking, and confusing. There is no damage on my car that suggests I hit something, but I have no idea what could have caused an airbag to deploy, and why only that one? Being that I was pulling off on a turn, I was not going fast enough for me to think that the cobblestone could have set off a "pothole like" effect to the sensors. After research revealed there have been recalls on previous models concerning the Takata airbags, I reached out to a local Honda dealer for help. The associate immediately disregarded my account of the incident stating that "there hasn't been any recalls on the 2018 Honda Civic" and that I should "take it to a body shop and see if the insurance will take care of it". I assumed he had no intention of helping me AT ALL because I had reached the service department with a Honda service issue, so why would he not at least offer to have me bring it in to be fix there, even if I had to pay out of pocket? This lead me to do further research in which I found that there is in fact a current recall on the fuel pump, which is known to cause issues with stalling. I feel misled by Honda, and would like an explanation, as well as accountability.
Corrective Action:
This was such a strange occurance. After pulling off from a stop sign attempting a right turn, my vehicle stalled, readjusted, then stalled again. I was driving on a cobblestone road while it was raining, but did not find any issues with vision or traction. However, during this process, my passenger airbag deployed out of nowhere causing me to immediately stop the car to see if I had hit something. There was nothing under or beside my car indicating any significant impact that would have caused this to happen. There were no other cars, or any pedestrians involved, nor any debris or blockade in the road so I did not file a police report or contact my insurace. My sister was in the passenger seat, and my 3 children in the back. No one sustained any injuries, but the entire incident was extremely startling, shocking, and confusing. There is no damage on my car that suggests I hit something, but I have no idea what could have caused an airbag to deploy, and why only that one? Being that I was pulling off on a turn, I was not going fast enough for me to think that the cobblestone could have set off a "pothole like" effect to the sensors. After research revealed there have been recalls on previous models concerning the Takata airbags, I reached out to a local Honda dealer for help. The associate immediately disregarded my account of the incident stating that "there hasn't been any recalls on the 2018 Honda Civic" and that I should "take it to a body shop and see if the insurance will take care of it". I assumed he had no intention of helping me AT ALL because I had reached the service department with a Honda service issue, so why would he not at least offer to have me bring it in to be fix there, even if I had to pay out of pocket? This lead me to do further research in which I found that there is in fact a current recall on the fuel pump, which is known to cause issues with stalling. I feel misled by Honda, and would like an explanation, as well as accountability.
Additional Notes:
This was such a strange occurance. After pulling off from a stop sign attempting a right turn, my vehicle stalled, readjusted, then stalled again. I was driving on a cobblestone road while it was raining, but did not find any issues with vision or traction. However, during this process, my passenger airbag deployed out of nowhere causing me to immediately stop the car to see if I had hit something. There was nothing under or beside my car indicating any significant impact that would have caused this to happen. There were no other cars, or any pedestrians involved, nor any debris or blockade in the road so I did not file a police report or contact my insurace. My sister was in the passenger seat, and my 3 children in the back. No one sustained any injuries, but the entire incident was extremely startling, shocking, and confusing. There is no damage on my car that suggests I hit something, but I have no idea what could have caused an airbag to deploy, and why only that one? Being that I was pulling off on a turn, I was not going fast enough for me to think that the cobblestone could have set off a "pothole like" effect to the sensors. After research revealed there have been recalls on previous models concerning the Takata airbags, I reached out to a local Honda dealer for help. The associate immediately disregarded my account of the incident stating that "there hasn't been any recalls on the 2018 Honda Civic" and that I should "take it to a body shop and see if the insurance will take care of it". I assumed he had no intention of helping me AT ALL because I had reached the service department with a Honda service issue, so why would he not at least offer to have me bring it in to be fix there, even if I had to pay out of pocket? This lead me to do further research in which I found that there is in fact a current recall on the fuel pump, which is known to cause issues with stalling. I feel misled by Honda, and would like an explanation, as well as accountability.
Mfg Campaign: 11624600
Recall Date: Nov 11, 2024
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
This was such a strange occurance. After pulling off from a stop sign attempting a right turn, my vehicle stalled, readjusted, then stalled again. I was driving on a cobblestone road while it was raining, but did not find any issues with vision or traction. However, during this process, my passenger airbag deployed out of nowhere causing me to immediately stop the car to see if I had hit something. There was nothing under or beside my car indicating any significant impact that would have caused this to happen. There were no other cars, or any pedestrians involved, nor any debris or blockade in the road so I did not file a police report or contact my insurace. My sister was in the passenger seat, and my 3 children in the back. No one sustained any injuries, but the entire incident was extremely startling, shocking, and confusing. There is no damage on my car that suggests I hit something, but I have no idea what could have caused an airbag to deploy, and why only that one? Being that I was pulling off on a turn, I was not going fast enough for me to think that the cobblestone could have set off a "pothole like" effect to the sensors. After research revealed there have been recalls on previous models concerning the Takata airbags, I reached out to a local Honda dealer for help. The associate immediately disregarded my account of the incident stating that "there hasn't been any recalls on the 2018 Honda Civic" and that I should "take it to a body shop and see if the insurance will take care of it". I assumed he had no intention of helping me AT ALL because I had reached the service department with a Honda service issue, so why would he not at least offer to have me bring it in to be fix there, even if I had to pay out of pocket? This lead me to do further research in which I found that there is in fact a current recall on the fuel pump, which is known to cause issues with stalling. I feel misled by Honda, and would like an explanation, as well as accountability.
Corrective Action:
This was such a strange occurance. After pulling off from a stop sign attempting a right turn, my vehicle stalled, readjusted, then stalled again. I was driving on a cobblestone road while it was raining, but did not find any issues with vision or traction. However, during this process, my passenger airbag deployed out of nowhere causing me to immediately stop the car to see if I had hit something. There was nothing under or beside my car indicating any significant impact that would have caused this to happen. There were no other cars, or any pedestrians involved, nor any debris or blockade in the road so I did not file a police report or contact my insurace. My sister was in the passenger seat, and my 3 children in the back. No one sustained any injuries, but the entire incident was extremely startling, shocking, and confusing. There is no damage on my car that suggests I hit something, but I have no idea what could have caused an airbag to deploy, and why only that one? Being that I was pulling off on a turn, I was not going fast enough for me to think that the cobblestone could have set off a "pothole like" effect to the sensors. After research revealed there have been recalls on previous models concerning the Takata airbags, I reached out to a local Honda dealer for help. The associate immediately disregarded my account of the incident stating that "there hasn't been any recalls on the 2018 Honda Civic" and that I should "take it to a body shop and see if the insurance will take care of it". I assumed he had no intention of helping me AT ALL because I had reached the service department with a Honda service issue, so why would he not at least offer to have me bring it in to be fix there, even if I had to pay out of pocket? This lead me to do further research in which I found that there is in fact a current recall on the fuel pump, which is known to cause issues with stalling. I feel misled by Honda, and would like an explanation, as well as accountability.
Additional Notes:
This was such a strange occurance. After pulling off from a stop sign attempting a right turn, my vehicle stalled, readjusted, then stalled again. I was driving on a cobblestone road while it was raining, but did not find any issues with vision or traction. However, during this process, my passenger airbag deployed out of nowhere causing me to immediately stop the car to see if I had hit something. There was nothing under or beside my car indicating any significant impact that would have caused this to happen. There were no other cars, or any pedestrians involved, nor any debris or blockade in the road so I did not file a police report or contact my insurace. My sister was in the passenger seat, and my 3 children in the back. No one sustained any injuries, but the entire incident was extremely startling, shocking, and confusing. There is no damage on my car that suggests I hit something, but I have no idea what could have caused an airbag to deploy, and why only that one? Being that I was pulling off on a turn, I was not going fast enough for me to think that the cobblestone could have set off a "pothole like" effect to the sensors. After research revealed there have been recalls on previous models concerning the Takata airbags, I reached out to a local Honda dealer for help. The associate immediately disregarded my account of the incident stating that "there hasn't been any recalls on the 2018 Honda Civic" and that I should "take it to a body shop and see if the insurance will take care of it". I assumed he had no intention of helping me AT ALL because I had reached the service department with a Honda service issue, so why would he not at least offer to have me bring it in to be fix there, even if I had to pay out of pocket? This lead me to do further research in which I found that there is in fact a current recall on the fuel pump, which is known to cause issues with stalling. I feel misled by Honda, and would like an explanation, as well as accountability.
Mfg Campaign: 11624600
Recall Date: Nov 11, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Honda is failing to resolve the safety recall on my 2018 Civic in a timely fashion. Despite notifying me in February 2024 of an issue related to a faulty fuel pump module, no dealership in my local area was able to make a replacement due to a lack of parts. I received a second notice in October 2024 that parts are now available, yet local dealerships are telling me that they either don't know when parts will be shipped out by Honda or that I'll have to wait until December. As mentioned in the recall, this can lead to various problems such as the engine not starting, vehicle stalling while driving, increased risk of crashing, and emission issues.
Corrective Action:
Honda is failing to resolve the safety recall on my 2018 Civic in a timely fashion. Despite notifying me in February 2024 of an issue related to a faulty fuel pump module, no dealership in my local area was able to make a replacement due to a lack of parts. I received a second notice in October 2024 that parts are now available, yet local dealerships are telling me that they either don't know when parts will be shipped out by Honda or that I'll have to wait until December. As mentioned in the recall, this can lead to various problems such as the engine not starting, vehicle stalling while driving, increased risk of crashing, and emission issues.
Additional Notes:
Honda is failing to resolve the safety recall on my 2018 Civic in a timely fashion. Despite notifying me in February 2024 of an issue related to a faulty fuel pump module, no dealership in my local area was able to make a replacement due to a lack of parts. I received a second notice in October 2024 that parts are now available, yet local dealerships are telling me that they either don't know when parts will be shipped out by Honda or that I'll have to wait until December. As mentioned in the recall, this can lead to various problems such as the engine not starting, vehicle stalling while driving, increased risk of crashing, and emission issues.
Mfg Campaign: 11624342
Recall Date: Nov 9, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I received a Recall notice in the mail dated October 2024. The notice sent to inform me that these parts are now available and I can bring my vehicle in for a free repair. I scheduled my repair appointment on 11/08/2024 at 7am to John Hinderer Honda in Heath, OH 43056. When I arrived they told me they have not received any parts. They don’t know when they will receive them. The service department did acknowledge that they had some parts but were saving them for any breakdowns. I found this recall letter misleading. I have attached this letter to this complaint.
Corrective Action:
I received a Recall notice in the mail dated October 2024. The notice sent to inform me that these parts are now available and I can bring my vehicle in for a free repair. I scheduled my repair appointment on 11/08/2024 at 7am to John Hinderer Honda in Heath, OH 43056. When I arrived they told me they have not received any parts. They don’t know when they will receive them. The service department did acknowledge that they had some parts but were saving them for any breakdowns. I found this recall letter misleading. I have attached this letter to this complaint.
Additional Notes:
I received a Recall notice in the mail dated October 2024. The notice sent to inform me that these parts are now available and I can bring my vehicle in for a free repair. I scheduled my repair appointment on 11/08/2024 at 7am to John Hinderer Honda in Heath, OH 43056. When I arrived they told me they have not received any parts. They don’t know when they will receive them. The service department did acknowledge that they had some parts but were saving them for any breakdowns. I found this recall letter misleading. I have attached this letter to this complaint.
Mfg Campaign: 11624140
Recall Date: Nov 8, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 15 -20 MPH in stop-and-go traffic, the vehicle stalled. The contact was able to restart the vehicle and continue driving. The failure occurred a second time while attempting to accelerate. The dealer was contacted. The manufacturer was not made aware of the failure. The failure mileage was 72,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 15 -20 MPH in stop-and-go traffic, the vehicle stalled. The contact was able to restart the vehicle and continue driving. The failure occurred a second time while attempting to accelerate. The dealer was contacted. The manufacturer was not made aware of the failure. The failure mileage was 72,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 15 -20 MPH in stop-and-go traffic, the vehicle stalled. The contact was able to restart the vehicle and continue driving. The failure occurred a second time while attempting to accelerate. The dealer was contacted. The manufacturer was not made aware of the failure. The failure mileage was 72,000. Parts distribution disconnect.
Mfg Campaign: 11623926
Recall Date: Nov 7, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000(Fuel System, Gasoline); however, the part to do the recall repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000(Fuel System, Gasoline); however, the part to do the recall repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000(Fuel System, Gasoline); however, the part to do the recall repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11623759
Recall Date: Nov 6, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
The steering has suffered from a sticky or notched feeling off an on for the last 3 years. It seems to happen whenever the car is warm/in hot weather. It feels like the steering gets stuck in place, so you can't smoothly make adjustments. It's worst when you're driving straight or in gradual sloping turns in warm weather. It feels like it sort of clicks out of the rut it's stuck in, generally only to get stuck feeling again immediately. I just gifted the car to my son, and I'm concerned that this will continue to be a problem, since it's never cleared up while I've owned the vehicle. I am the original owner. The mileage is currently 56,220. If I had to guess, the problem has been occurring probably for the last 20K miles? I have asked 2 different Honda Dealerships in the DFW area (Honda Grapevine and Vandergriff Honda) to see if they could figure it out, and both times, they said they couldn't replicate the problem. I saw the recall affecting newer models of these cars and it exactly matches the problem my Honda has been having.
Corrective Action:
The steering has suffered from a sticky or notched feeling off an on for the last 3 years. It seems to happen whenever the car is warm/in hot weather. It feels like the steering gets stuck in place, so you can't smoothly make adjustments. It's worst when you're driving straight or in gradual sloping turns in warm weather. It feels like it sort of clicks out of the rut it's stuck in, generally only to get stuck feeling again immediately. I just gifted the car to my son, and I'm concerned that this will continue to be a problem, since it's never cleared up while I've owned the vehicle. I am the original owner. The mileage is currently 56,220. If I had to guess, the problem has been occurring probably for the last 20K miles? I have asked 2 different Honda Dealerships in the DFW area (Honda Grapevine and Vandergriff Honda) to see if they could figure it out, and both times, they said they couldn't replicate the problem. I saw the recall affecting newer models of these cars and it exactly matches the problem my Honda has been having.
Additional Notes:
The steering has suffered from a sticky or notched feeling off an on for the last 3 years. It seems to happen whenever the car is warm/in hot weather. It feels like the steering gets stuck in place, so you can't smoothly make adjustments. It's worst when you're driving straight or in gradual sloping turns in warm weather. It feels like it sort of clicks out of the rut it's stuck in, generally only to get stuck feeling again immediately. I just gifted the car to my son, and I'm concerned that this will continue to be a problem, since it's never cleared up while I've owned the vehicle. I am the original owner. The mileage is currently 56,220. If I had to guess, the problem has been occurring probably for the last 20K miles? I have asked 2 different Honda Dealerships in the DFW area (Honda Grapevine and Vandergriff Honda) to see if they could figure it out, and both times, they said they couldn't replicate the problem. I saw the recall affecting newer models of these cars and it exactly matches the problem my Honda has been having.
Mfg Campaign: 11623779
Recall Date: Nov 6, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000(Fuel System, Gasoline); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not yet available. The contact had not experienced a failure. Part distribution disconnect.
Corrective Action:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000(Fuel System, Gasoline); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not yet available. The contact had not experienced a failure. Part distribution disconnect.
Additional Notes:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000(Fuel System, Gasoline); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not yet available. The contact had not experienced a failure. Part distribution disconnect.
Mfg Campaign: 11623781
Recall Date: Nov 6, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury