Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2023-2025 Acura Integra, Civic Type R, CR-V Hybrid, CR-V, HR-V, 2022-2025 Civic, Civic Hatchback, 2024-2025 Acura Integra Type S, 2025 CR-V Fuel Cell EV, Civic Hybrid, and Civic Hatchback Hybrid vehicles. The steering gearbox assembly may have been manufactured incorrectly, which can cause excessive internal friction and lead to difficulty steering the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: SJS, MJU, QJT, VJV
Recall Date: Oct 3, 2024
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2020-2022 Pilot, Accord, Civic sedan, HR-V, Odyssey, 2020 Civic coupe, Fit, 2021-2022 Civic hatchback, 2021 Civic Type R, Insight, 2020-2021 CR-V, CR-V Hybrid, Passport, Ridgeline, Accord Hybrid, 2020 Acura MDX, 2022 Acura MDX, 2020-2022 Acura RDX, and 2020-2021 Acura TLX vehicles. The front passenger seat weight sensor may crack and short circuit, failing to suppress the air bag as intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: XHP, VHQ
Recall Date: Feb 1, 2024
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2022-2024 Civic 4-door and Civic 5-door vehicles that received a replacement power steering rack as part of a service repair. The steering rack may have been incorrectly assembled, which can allow the tire to chafe against the lower suspension or tie rod end, possibly resulting in tire damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: YFW
Recall Date: Oct 19, 2023
Consumer Complaints
1.1K ComplaintsHonda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
When driving the steering wheel sticks and the car drifts whichever direction I’ve last turned the steering. I constantly have to fight the steering wheel to keep the car going straight.
Corrective Action:
When driving the steering wheel sticks and the car drifts whichever direction I’ve last turned the steering. I constantly have to fight the steering wheel to keep the car going straight.
Additional Notes:
When driving the steering wheel sticks and the car drifts whichever direction I’ve last turned the steering. I constantly have to fight the steering wheel to keep the car going straight.
Mfg Campaign: 11572029
Recall Date: Feb 15, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Vehicle steering gets sticky and requires more effort to steer
Corrective Action:
Vehicle steering gets sticky and requires more effort to steer
Additional Notes:
Vehicle steering gets sticky and requires more effort to steer
Mfg Campaign: 11572030
Recall Date: Feb 15, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
After about 20 minutes of driving the steering wheel starts sticking. You have to put more effort into turning the steering wheel and once it comes unstuck, you slightly over correct and then have to turn back the other way which results in the same thing all over again because it keeps getting stuck. I put around 65,000 miles on the car and never had any problems until I carried the car in for the steering rack recall. They said my car was fine and it has been sticking ever since they checked it. I called them back and they said they didn't touch or adjust anything.
Corrective Action:
After about 20 minutes of driving the steering wheel starts sticking. You have to put more effort into turning the steering wheel and once it comes unstuck, you slightly over correct and then have to turn back the other way which results in the same thing all over again because it keeps getting stuck. I put around 65,000 miles on the car and never had any problems until I carried the car in for the steering rack recall. They said my car was fine and it has been sticking ever since they checked it. I called them back and they said they didn't touch or adjust anything.
Additional Notes:
After about 20 minutes of driving the steering wheel starts sticking. You have to put more effort into turning the steering wheel and once it comes unstuck, you slightly over correct and then have to turn back the other way which results in the same thing all over again because it keeps getting stuck. I put around 65,000 miles on the car and never had any problems until I carried the car in for the steering rack recall. They said my car was fine and it has been sticking ever since they checked it. I called them back and they said they didn't touch or adjust anything.
Mfg Campaign: 11572067
Recall Date: Feb 15, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
STICKY STEERING WHEEL AT ABOVE 50MPH WHEN THE STEERING WHEEL IS TURN TO LEFT. HAVE TO PUT EXTRA EFFORT AND HAVE TO JERK IT TO RETURN THE STEERING WHEEL TO CENTER. THERE WAS AN EVENT OF OVER CORRECTION OF THE WHEEL. HEARD CLUNK SOUND WHEN TURN TO LEFT ONLY. I BROUGHT THE CAR TO CAPITOL HONDA AT SAN JOSE CA. FOR RECALL AND THIS IS THEIR DIAGNOSIS: "TEST DROVE VEHICLE AND VERIFIED STEERING WHEEL WILL GET HARD TO TURN BUT WAS NOT ABLE TO DUPLICATE NOISE WHEN TURNING LEFT. UPON FURTHER INSPECTION FOUND STEERING RACK HAS INTERNAL PROBLEM. RECOMMEND REPLACING STEERING RACK AND RECHECK FOR NOISE AFTER REPLACEMENT". SERVICE ADVISOR QUOTED ME $2795.12. AREN'T DAY SUPPOSE TO REPLACE FOR FREE PER RECALL? CALLED HONDA CARS AND WAS APPROVED FOR GOODWILL ASSISTANCE. CAPITOL HONDA SERVICE MANAGER RE-QUOTED ME FOR $1134.97. I CALLED BACK HONDA CARS TO RE-OPEN THE CASE. IM WAITING FOR HONDA CARS FOR THE RESULT OF THEIR FURTHER INVESTIGATION.
Corrective Action:
STICKY STEERING WHEEL AT ABOVE 50MPH WHEN THE STEERING WHEEL IS TURN TO LEFT. HAVE TO PUT EXTRA EFFORT AND HAVE TO JERK IT TO RETURN THE STEERING WHEEL TO CENTER. THERE WAS AN EVENT OF OVER CORRECTION OF THE WHEEL. HEARD CLUNK SOUND WHEN TURN TO LEFT ONLY. I BROUGHT THE CAR TO CAPITOL HONDA AT SAN JOSE CA. FOR RECALL AND THIS IS THEIR DIAGNOSIS: "TEST DROVE VEHICLE AND VERIFIED STEERING WHEEL WILL GET HARD TO TURN BUT WAS NOT ABLE TO DUPLICATE NOISE WHEN TURNING LEFT. UPON FURTHER INSPECTION FOUND STEERING RACK HAS INTERNAL PROBLEM. RECOMMEND REPLACING STEERING RACK AND RECHECK FOR NOISE AFTER REPLACEMENT". SERVICE ADVISOR QUOTED ME $2795.12. AREN'T DAY SUPPOSE TO REPLACE FOR FREE PER RECALL? CALLED HONDA CARS AND WAS APPROVED FOR GOODWILL ASSISTANCE. CAPITOL HONDA SERVICE MANAGER RE-QUOTED ME FOR $1134.97. I CALLED BACK HONDA CARS TO RE-OPEN THE CASE. IM WAITING FOR HONDA CARS FOR THE RESULT OF THEIR FURTHER INVESTIGATION.
Additional Notes:
STICKY STEERING WHEEL AT ABOVE 50MPH WHEN THE STEERING WHEEL IS TURN TO LEFT. HAVE TO PUT EXTRA EFFORT AND HAVE TO JERK IT TO RETURN THE STEERING WHEEL TO CENTER. THERE WAS AN EVENT OF OVER CORRECTION OF THE WHEEL. HEARD CLUNK SOUND WHEN TURN TO LEFT ONLY. I BROUGHT THE CAR TO CAPITOL HONDA AT SAN JOSE CA. FOR RECALL AND THIS IS THEIR DIAGNOSIS: "TEST DROVE VEHICLE AND VERIFIED STEERING WHEEL WILL GET HARD TO TURN BUT WAS NOT ABLE TO DUPLICATE NOISE WHEN TURNING LEFT. UPON FURTHER INSPECTION FOUND STEERING RACK HAS INTERNAL PROBLEM. RECOMMEND REPLACING STEERING RACK AND RECHECK FOR NOISE AFTER REPLACEMENT". SERVICE ADVISOR QUOTED ME $2795.12. AREN'T DAY SUPPOSE TO REPLACE FOR FREE PER RECALL? CALLED HONDA CARS AND WAS APPROVED FOR GOODWILL ASSISTANCE. CAPITOL HONDA SERVICE MANAGER RE-QUOTED ME FOR $1134.97. I CALLED BACK HONDA CARS TO RE-OPEN THE CASE. IM WAITING FOR HONDA CARS FOR THE RESULT OF THEIR FURTHER INVESTIGATION.
Mfg Campaign: 11572100
Recall Date: Feb 15, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
I have about 22000 miles on my 2022 Civic Hatchback Sport Touring. I am noticing an increased frequency in "sticky steering". At approximately 40mph and higher, it feels as if I need to apply extra effort to get the steering wheel to move, and then it releases. This is not just irritating - it causes major overcorrections on the highway and has led to me crossing the lane lines. I have researched this, and I found that many other Civic drivers experience this issue.
Corrective Action:
I have about 22000 miles on my 2022 Civic Hatchback Sport Touring. I am noticing an increased frequency in "sticky steering". At approximately 40mph and higher, it feels as if I need to apply extra effort to get the steering wheel to move, and then it releases. This is not just irritating - it causes major overcorrections on the highway and has led to me crossing the lane lines. I have researched this, and I found that many other Civic drivers experience this issue.
Additional Notes:
I have about 22000 miles on my 2022 Civic Hatchback Sport Touring. I am noticing an increased frequency in "sticky steering". At approximately 40mph and higher, it feels as if I need to apply extra effort to get the steering wheel to move, and then it releases. This is not just irritating - it causes major overcorrections on the highway and has led to me crossing the lane lines. I have researched this, and I found that many other Civic drivers experience this issue.
Mfg Campaign: 11571910
Recall Date: Feb 14, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Steering is sticking, so I am having to adjust my wheel, while driving straight. When I go around a curve or make a turn it's worse. I took my car to the dealership when I learned about the recall and they didn't tell me anything. I took it back to them 2/12/24 and the "service manager" said that my WA and WB stickers weren't the same numbers as the recall. EVEN though my vin number says my car has a recall. Service manager said he would send a form to Goodwill on getting it approved, Received a text from the service manager on 2/13/24 and he says now that his district sales rep hasn't given him the approval for the Goodwill.. Its NOT THEIR LIVES at DANGER and they DO NOT CARE.......
Corrective Action:
Steering is sticking, so I am having to adjust my wheel, while driving straight. When I go around a curve or make a turn it's worse. I took my car to the dealership when I learned about the recall and they didn't tell me anything. I took it back to them 2/12/24 and the "service manager" said that my WA and WB stickers weren't the same numbers as the recall. EVEN though my vin number says my car has a recall. Service manager said he would send a form to Goodwill on getting it approved, Received a text from the service manager on 2/13/24 and he says now that his district sales rep hasn't given him the approval for the Goodwill.. Its NOT THEIR LIVES at DANGER and they DO NOT CARE.......
Additional Notes:
Steering is sticking, so I am having to adjust my wheel, while driving straight. When I go around a curve or make a turn it's worse. I took my car to the dealership when I learned about the recall and they didn't tell me anything. I took it back to them 2/12/24 and the "service manager" said that my WA and WB stickers weren't the same numbers as the recall. EVEN though my vin number says my car has a recall. Service manager said he would send a form to Goodwill on getting it approved, Received a text from the service manager on 2/13/24 and he says now that his district sales rep hasn't given him the approval for the Goodwill.. Its NOT THEIR LIVES at DANGER and they DO NOT CARE.......
Mfg Campaign: 11571948
Recall Date: Feb 14, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
So I had my steering rack changed on 3/23/23 because the steering wheel was having difficulty turning like it was sticking or notching feeling above 35 mph. The transition was from one lane to the other was not smooth. Now here I am less than one year later and the steering wheel is doing the exact same thing I took it in on 1/06/2024 to Gwinnett place Honda and they said they couldn’t duplicate the problem. But it happens after you drive the car for a while. So I’m waiting for it to get so bad that the problem can’t be denied at the dealer. We shouldn’t have to change a steering wheel component once every 20000 miles or once a year. The steering wheel is getting harder and harder to turn and I hear some noise when I back up. It’s pretty scary, I really doing know what to do the shop foreman said that even if I get another one it could still do it again which is crazy. I just know that it’s unsafe. Thanks
Corrective Action:
So I had my steering rack changed on 3/23/23 because the steering wheel was having difficulty turning like it was sticking or notching feeling above 35 mph. The transition was from one lane to the other was not smooth. Now here I am less than one year later and the steering wheel is doing the exact same thing I took it in on 1/06/2024 to Gwinnett place Honda and they said they couldn’t duplicate the problem. But it happens after you drive the car for a while. So I’m waiting for it to get so bad that the problem can’t be denied at the dealer. We shouldn’t have to change a steering wheel component once every 20000 miles or once a year. The steering wheel is getting harder and harder to turn and I hear some noise when I back up. It’s pretty scary, I really doing know what to do the shop foreman said that even if I get another one it could still do it again which is crazy. I just know that it’s unsafe. Thanks
Additional Notes:
So I had my steering rack changed on 3/23/23 because the steering wheel was having difficulty turning like it was sticking or notching feeling above 35 mph. The transition was from one lane to the other was not smooth. Now here I am less than one year later and the steering wheel is doing the exact same thing I took it in on 1/06/2024 to Gwinnett place Honda and they said they couldn’t duplicate the problem. But it happens after you drive the car for a while. So I’m waiting for it to get so bad that the problem can’t be denied at the dealer. We shouldn’t have to change a steering wheel component once every 20000 miles or once a year. The steering wheel is getting harder and harder to turn and I hear some noise when I back up. It’s pretty scary, I really doing know what to do the shop foreman said that even if I get another one it could still do it again which is crazy. I just know that it’s unsafe. Thanks
Mfg Campaign: 11571748
Recall Date: Feb 13, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
While driving at highway speeds, steering wheel seems to stick when making small adjustments. This is very tiring and concerning, not being able to fully trust that it won’t freeze up completely. Vehicle has not been inspected by anyone else. No warning lights, etc., to indicate issues.
Corrective Action:
While driving at highway speeds, steering wheel seems to stick when making small adjustments. This is very tiring and concerning, not being able to fully trust that it won’t freeze up completely. Vehicle has not been inspected by anyone else. No warning lights, etc., to indicate issues.
Additional Notes:
While driving at highway speeds, steering wheel seems to stick when making small adjustments. This is very tiring and concerning, not being able to fully trust that it won’t freeze up completely. Vehicle has not been inspected by anyone else. No warning lights, etc., to indicate issues.
Mfg Campaign: 11571759
Recall Date: Feb 13, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Recently, I've observed that my steering wheel feels stiff when I reach speeds of 45 mph and higher, particularly noticeable on straightaways. The wheel doesn't respond smoothly, making corrections difficult and causing the vehicle to jerk abruptly. It started off gradually, but now has become an everyday occurrence. I lights or indications appear.
Corrective Action:
Recently, I've observed that my steering wheel feels stiff when I reach speeds of 45 mph and higher, particularly noticeable on straightaways. The wheel doesn't respond smoothly, making corrections difficult and causing the vehicle to jerk abruptly. It started off gradually, but now has become an everyday occurrence. I lights or indications appear.
Additional Notes:
Recently, I've observed that my steering wheel feels stiff when I reach speeds of 45 mph and higher, particularly noticeable on straightaways. The wheel doesn't respond smoothly, making corrections difficult and causing the vehicle to jerk abruptly. It started off gradually, but now has become an everyday occurrence. I lights or indications appear.
Mfg Campaign: 11571369
Recall Date: Feb 12, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
The steering wheel is sticking.m when driving straight and in turns. It's a slight stick, but increasingly more noticeable. While driving straight it happens if I don't touch the wheel for a few seconds. Then I'll need to make a minor correction and it's stuck. I have to put some decent pressure on the wheel to make it unstuck, which causes an over-correction. Leaving it in one position for more than a second or two initiates the stuck.
Corrective Action:
The steering wheel is sticking.m when driving straight and in turns. It's a slight stick, but increasingly more noticeable. While driving straight it happens if I don't touch the wheel for a few seconds. Then I'll need to make a minor correction and it's stuck. I have to put some decent pressure on the wheel to make it unstuck, which causes an over-correction. Leaving it in one position for more than a second or two initiates the stuck.
Additional Notes:
The steering wheel is sticking.m when driving straight and in turns. It's a slight stick, but increasingly more noticeable. While driving straight it happens if I don't touch the wheel for a few seconds. Then I'll need to make a minor correction and it's stuck. I have to put some decent pressure on the wheel to make it unstuck, which causes an over-correction. Leaving it in one position for more than a second or two initiates the stuck.
Mfg Campaign: 11571558
Recall Date: Feb 12, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Steering sticks at highway speeds causing over corrections. This causes me to have to constantly make adjustment just to maintain lane.
Corrective Action:
Steering sticks at highway speeds causing over corrections. This causes me to have to constantly make adjustment just to maintain lane.
Additional Notes:
Steering sticks at highway speeds causing over corrections. This causes me to have to constantly make adjustment just to maintain lane.
Mfg Campaign: 11571140
Recall Date: Feb 10, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Steering sticks and/or jerks slightly to the left at random times and speeds. Could be extremely dangerous at highway speeds.
Corrective Action:
Steering sticks and/or jerks slightly to the left at random times and speeds. Could be extremely dangerous at highway speeds.
Additional Notes:
Steering sticks and/or jerks slightly to the left at random times and speeds. Could be extremely dangerous at highway speeds.
Mfg Campaign: 11571172
Recall Date: Feb 10, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Steering is sticking and caused my wife to damage wheel and tire, had recall done and hoped it would fix it but Honda said it was fine and it is still sticking and has resistance while turn both directions. Lane assist is off. We bought for my daughters first car but I will not let her drive it, not safe.
Corrective Action:
Steering is sticking and caused my wife to damage wheel and tire, had recall done and hoped it would fix it but Honda said it was fine and it is still sticking and has resistance while turn both directions. Lane assist is off. We bought for my daughters first car but I will not let her drive it, not safe.
Additional Notes:
Steering is sticking and caused my wife to damage wheel and tire, had recall done and hoped it would fix it but Honda said it was fine and it is still sticking and has resistance while turn both directions. Lane assist is off. We bought for my daughters first car but I will not let her drive it, not safe.
Mfg Campaign: 11571115
Recall Date: Feb 9, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Just got this car and steering wheel feels stuck to the left at over 45mph, doesn’t turn back straight by its own, will have to use a little force, sometimes at curves will caught you off guard and makes you to invade lines, definitely puts you and other drivers at risk of crash
Corrective Action:
Just got this car and steering wheel feels stuck to the left at over 45mph, doesn’t turn back straight by its own, will have to use a little force, sometimes at curves will caught you off guard and makes you to invade lines, definitely puts you and other drivers at risk of crash
Additional Notes:
Just got this car and steering wheel feels stuck to the left at over 45mph, doesn’t turn back straight by its own, will have to use a little force, sometimes at curves will caught you off guard and makes you to invade lines, definitely puts you and other drivers at risk of crash
Mfg Campaign: 11571129
Recall Date: Feb 9, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
I own a 2022 Honda Civic. I am having problems with the steering sticking. When traveling down the road and you need to make a slight correction to straighten up the steering or even switching lanes you have to give the steering wheel a slight tug, which then causes you to over correct and, in some instances, could cause an accident. This is very unsafe for any driver, and I will not even let my daughter drive the car because of this. The dealership is aware of the issue, but because the car is out of warranty, they will charge a $180 diagnostic fee, which I can't afford at this time being a single mother and the cost of things rising. I just feel this should be a recall on Honda's behalf seeing it is happening to a lot of other people as well. It wasn't so bad to start off with, but it seems to be happening every time I get behind the wheel now.
Corrective Action:
I own a 2022 Honda Civic. I am having problems with the steering sticking. When traveling down the road and you need to make a slight correction to straighten up the steering or even switching lanes you have to give the steering wheel a slight tug, which then causes you to over correct and, in some instances, could cause an accident. This is very unsafe for any driver, and I will not even let my daughter drive the car because of this. The dealership is aware of the issue, but because the car is out of warranty, they will charge a $180 diagnostic fee, which I can't afford at this time being a single mother and the cost of things rising. I just feel this should be a recall on Honda's behalf seeing it is happening to a lot of other people as well. It wasn't so bad to start off with, but it seems to be happening every time I get behind the wheel now.
Additional Notes:
I own a 2022 Honda Civic. I am having problems with the steering sticking. When traveling down the road and you need to make a slight correction to straighten up the steering or even switching lanes you have to give the steering wheel a slight tug, which then causes you to over correct and, in some instances, could cause an accident. This is very unsafe for any driver, and I will not even let my daughter drive the car because of this. The dealership is aware of the issue, but because the car is out of warranty, they will charge a $180 diagnostic fee, which I can't afford at this time being a single mother and the cost of things rising. I just feel this should be a recall on Honda's behalf seeing it is happening to a lot of other people as well. It wasn't so bad to start off with, but it seems to be happening every time I get behind the wheel now.
Mfg Campaign: 11570711
Recall Date: Feb 8, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Steering wheel has become sticky, feels stuck, hard to keep car in a straight line, wheel jerks when trying to drive. Extremely unsafe and scary.
Corrective Action:
Steering wheel has become sticky, feels stuck, hard to keep car in a straight line, wheel jerks when trying to drive. Extremely unsafe and scary.
Additional Notes:
Steering wheel has become sticky, feels stuck, hard to keep car in a straight line, wheel jerks when trying to drive. Extremely unsafe and scary.
Mfg Campaign: 11570848
Recall Date: Feb 8, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Steering wheel sticks while driving causing driver to jerk the wheel to make it move
Corrective Action:
Steering wheel sticks while driving causing driver to jerk the wheel to make it move
Additional Notes:
Steering wheel sticks while driving causing driver to jerk the wheel to make it move
Mfg Campaign: 11570853
Recall Date: Feb 8, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
my steering wheel is sticking and i have to fight with it to be able to steer my car it has been horrible for over a year. it very much is dangerous and so scary sometimes. i do not know when one day it is not going to turn and cause me to wreck. took it to dealership twice they told me the first time it's fine and they did not look at it. the second time they did not look at my car and just told me there would be a recall that Honda knows they have a problem and according to Honda it's safe to drive.when i received my recall they said my serial number on the steering does not match the one on recall and now they want me to pay a deductible and use my extended warranty because now my car is over the 36,000 miles. no warning lights come on for this. the dealer has ordered my part which is not going to be here till April 4th and once again wanting to me pay for it!!!
Corrective Action:
my steering wheel is sticking and i have to fight with it to be able to steer my car it has been horrible for over a year. it very much is dangerous and so scary sometimes. i do not know when one day it is not going to turn and cause me to wreck. took it to dealership twice they told me the first time it's fine and they did not look at it. the second time they did not look at my car and just told me there would be a recall that Honda knows they have a problem and according to Honda it's safe to drive.when i received my recall they said my serial number on the steering does not match the one on recall and now they want me to pay a deductible and use my extended warranty because now my car is over the 36,000 miles. no warning lights come on for this. the dealer has ordered my part which is not going to be here till April 4th and once again wanting to me pay for it!!!
Additional Notes:
my steering wheel is sticking and i have to fight with it to be able to steer my car it has been horrible for over a year. it very much is dangerous and so scary sometimes. i do not know when one day it is not going to turn and cause me to wreck. took it to dealership twice they told me the first time it's fine and they did not look at it. the second time they did not look at my car and just told me there would be a recall that Honda knows they have a problem and according to Honda it's safe to drive.when i received my recall they said my serial number on the steering does not match the one on recall and now they want me to pay a deductible and use my extended warranty because now my car is over the 36,000 miles. no warning lights come on for this. the dealer has ordered my part which is not going to be here till April 4th and once again wanting to me pay for it!!!
Mfg Campaign: 11570875
Recall Date: Feb 8, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Steering wheel keeps getting stuck when driving on the freeway and after. I have voiced my concern about it to honda several times since getting the car but kept being dismissed. It got so bad I had to find my own mechanic to get the problem diagnosed so I could bring invoice to them. After doing so honda finally inspected it and were able to reproduce the problem but told me they cannot fix it because the parts are not available and my car is out warranty for it. It’s gotten so bad I’m scared it will get completely stuck and cause an accident.
Corrective Action:
Steering wheel keeps getting stuck when driving on the freeway and after. I have voiced my concern about it to honda several times since getting the car but kept being dismissed. It got so bad I had to find my own mechanic to get the problem diagnosed so I could bring invoice to them. After doing so honda finally inspected it and were able to reproduce the problem but told me they cannot fix it because the parts are not available and my car is out warranty for it. It’s gotten so bad I’m scared it will get completely stuck and cause an accident.
Additional Notes:
Steering wheel keeps getting stuck when driving on the freeway and after. I have voiced my concern about it to honda several times since getting the car but kept being dismissed. It got so bad I had to find my own mechanic to get the problem diagnosed so I could bring invoice to them. After doing so honda finally inspected it and were able to reproduce the problem but told me they cannot fix it because the parts are not available and my car is out warranty for it. It’s gotten so bad I’m scared it will get completely stuck and cause an accident.
Mfg Campaign: 11570911
Recall Date: Feb 8, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
On [XXX] I had my wife take our 2022 HONDA CIVIC TOURING to COGGIN HONDA of ORLANDO for Maintenance Minder A,1services and to have them check as to why the car is making a funny sound when turning the steering wheel. Via text message, she informed me that they told her that the steering rack needed to be replaced and that it would cost $2245 with all the other services needed for the vehicle. I declined to have it fixed at that moment. October 19, 2023, I received an alert via HONDA LINK and saw there was a recall on the steering rack. On [XXX] I took the car back to COGGIN HONDA hoping they would now repair as it is now evident that the steering rack malfunction is not my fault and has an active safety recall. According to the technician, once he took pics of the part, he claimed it passed the inspection. That didn’t make sense to me. My HONDA LINK app still shows that the recall is active and I deserve the remedy owed to me and hope that the lack there of hasn’t caused further damage to my automobile. Also, I was told that the vehicle warranty had expired but the documentation attached clearly states that it is in effect until [XXX]. Please notice that they state that there are no active recalls on the vehicle. So now I am filing this complaint to have this safety issue resolved and to receive my remedy. Please see attached files. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] I had my wife take our 2022 HONDA CIVIC TOURING to COGGIN HONDA of ORLANDO for Maintenance Minder A,1services and to have them check as to why the car is making a funny sound when turning the steering wheel. Via text message, she informed me that they told her that the steering rack needed to be replaced and that it would cost $2245 with all the other services needed for the vehicle. I declined to have it fixed at that moment. October 19, 2023, I received an alert via HONDA LINK and saw there was a recall on the steering rack. On [XXX] I took the car back to COGGIN HONDA hoping they would now repair as it is now evident that the steering rack malfunction is not my fault and has an active safety recall. According to the technician, once he took pics of the part, he claimed it passed the inspection. That didn’t make sense to me. My HONDA LINK app still shows that the recall is active and I deserve the remedy owed to me and hope that the lack there of hasn’t caused further damage to my automobile. Also, I was told that the vehicle warranty had expired but the documentation attached clearly states that it is in effect until [XXX]. Please notice that they state that there are no active recalls on the vehicle. So now I am filing this complaint to have this safety issue resolved and to receive my remedy. Please see attached files. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] I had my wife take our 2022 HONDA CIVIC TOURING to COGGIN HONDA of ORLANDO for Maintenance Minder A,1services and to have them check as to why the car is making a funny sound when turning the steering wheel. Via text message, she informed me that they told her that the steering rack needed to be replaced and that it would cost $2245 with all the other services needed for the vehicle. I declined to have it fixed at that moment. October 19, 2023, I received an alert via HONDA LINK and saw there was a recall on the steering rack. On [XXX] I took the car back to COGGIN HONDA hoping they would now repair as it is now evident that the steering rack malfunction is not my fault and has an active safety recall. According to the technician, once he took pics of the part, he claimed it passed the inspection. That didn’t make sense to me. My HONDA LINK app still shows that the recall is active and I deserve the remedy owed to me and hope that the lack there of hasn’t caused further damage to my automobile. Also, I was told that the vehicle warranty had expired but the documentation attached clearly states that it is in effect until [XXX]. Please notice that they state that there are no active recalls on the vehicle. So now I am filing this complaint to have this safety issue resolved and to receive my remedy. Please see attached files. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11570226
Recall Date: Feb 6, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury