Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2023-2025 Acura Integra, Civic Type R, CR-V Hybrid, CR-V, HR-V, 2022-2025 Civic, Civic Hatchback, 2024-2025 Acura Integra Type S, 2025 CR-V Fuel Cell EV, Civic Hybrid, and Civic Hatchback Hybrid vehicles. The steering gearbox assembly may have been manufactured incorrectly, which can cause excessive internal friction and lead to difficulty steering the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: SJS, MJU, QJT, VJV
Recall Date: Oct 3, 2024
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2020-2022 Pilot, Accord, Civic sedan, HR-V, Odyssey, 2020 Civic coupe, Fit, 2021-2022 Civic hatchback, 2021 Civic Type R, Insight, 2020-2021 CR-V, CR-V Hybrid, Passport, Ridgeline, Accord Hybrid, 2020 Acura MDX, 2022 Acura MDX, 2020-2022 Acura RDX, and 2020-2021 Acura TLX vehicles. The front passenger seat weight sensor may crack and short circuit, failing to suppress the air bag as intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: XHP, VHQ
Recall Date: Feb 1, 2024
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2022-2024 Civic 4-door and Civic 5-door vehicles that received a replacement power steering rack as part of a service repair. The steering rack may have been incorrectly assembled, which can allow the tire to chafe against the lower suspension or tie rod end, possibly resulting in tire damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: YFW
Recall Date: Oct 19, 2023
Consumer Complaints
1.1K ComplaintsHonda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
1) Steering. Malfunctioning. Yes it is available for inspection. 2) Had I not taken action my vehicle could have moved into oncoming traffic. 3)No. Only by myself driving it. 4)No. 5)No warning lights. I purchased the vehicle as a "Honda Certified Used Vehicle" in June 2023. The car steers fine to the right. When turning left its a similar sensation like when the vehicle shuts off while in automatic shut off mode. I have to physically pull the wheel back to the right. I believe I still have some warranty remaining but this seemed like something I should report.
Corrective Action:
1) Steering. Malfunctioning. Yes it is available for inspection. 2) Had I not taken action my vehicle could have moved into oncoming traffic. 3)No. Only by myself driving it. 4)No. 5)No warning lights. I purchased the vehicle as a "Honda Certified Used Vehicle" in June 2023. The car steers fine to the right. When turning left its a similar sensation like when the vehicle shuts off while in automatic shut off mode. I have to physically pull the wheel back to the right. I believe I still have some warranty remaining but this seemed like something I should report.
Additional Notes:
1) Steering. Malfunctioning. Yes it is available for inspection. 2) Had I not taken action my vehicle could have moved into oncoming traffic. 3)No. Only by myself driving it. 4)No. 5)No warning lights. I purchased the vehicle as a "Honda Certified Used Vehicle" in June 2023. The car steers fine to the right. When turning left its a similar sensation like when the vehicle shuts off while in automatic shut off mode. I have to physically pull the wheel back to the right. I believe I still have some warranty remaining but this seemed like something I should report.
Mfg Campaign: 11552783
Recall Date: Oct 31, 2023
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Steering is sticking when driving straight causing overcorrection.
Corrective Action:
Steering is sticking when driving straight causing overcorrection.
Additional Notes:
Steering is sticking when driving straight causing overcorrection.
Mfg Campaign: 11552481
Recall Date: Oct 29, 2023
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
I have a 2022 Honda Civic Sport. After driving the vehicle for 5 or 10 minutes at 45 mph or higher, the steering wheel sticks decreasing the smoothness of the steering of the vehicle.
Corrective Action:
I have a 2022 Honda Civic Sport. After driving the vehicle for 5 or 10 minutes at 45 mph or higher, the steering wheel sticks decreasing the smoothness of the steering of the vehicle.
Additional Notes:
I have a 2022 Honda Civic Sport. After driving the vehicle for 5 or 10 minutes at 45 mph or higher, the steering wheel sticks decreasing the smoothness of the steering of the vehicle.
Mfg Campaign: 11552340
Recall Date: Oct 27, 2023
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
The steering on my 2022 Honda Civic EX started to feel “sticky” while just off center at highway speeds starting at about 11.7k miles. I’ve noticed it starts around low 40s MPH and usually continues to mid 50s MPH. It makes a kind of clicking feeling when I first start to turn the steering wheel for minor steering adjustments.
Corrective Action:
The steering on my 2022 Honda Civic EX started to feel “sticky” while just off center at highway speeds starting at about 11.7k miles. I’ve noticed it starts around low 40s MPH and usually continues to mid 50s MPH. It makes a kind of clicking feeling when I first start to turn the steering wheel for minor steering adjustments.
Additional Notes:
The steering on my 2022 Honda Civic EX started to feel “sticky” while just off center at highway speeds starting at about 11.7k miles. I’ve noticed it starts around low 40s MPH and usually continues to mid 50s MPH. It makes a kind of clicking feeling when I first start to turn the steering wheel for minor steering adjustments.
Mfg Campaign: 11551953
Recall Date: Oct 26, 2023
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
I brought my 2022 Honda civic touring model to dealer for a defective steering wheel issue and they said everything was ok. There is a recall on car as well. I drive 100 miles a few times a week and I personally feel the sticky steering wheel which causes me to over steer, and I don’t feel safe driving vehicle.
Corrective Action:
I brought my 2022 Honda civic touring model to dealer for a defective steering wheel issue and they said everything was ok. There is a recall on car as well. I drive 100 miles a few times a week and I personally feel the sticky steering wheel which causes me to over steer, and I don’t feel safe driving vehicle.
Additional Notes:
I brought my 2022 Honda civic touring model to dealer for a defective steering wheel issue and they said everything was ok. There is a recall on car as well. I drive 100 miles a few times a week and I personally feel the sticky steering wheel which causes me to over steer, and I don’t feel safe driving vehicle.
Mfg Campaign: 11551995
Recall Date: Oct 26, 2023
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
The steering wheel feels like it’s sticks. It’s very hard to drive on the road jerk from side to side because of how hard it is to manage the wheel while driving because of how stuck it feels.
Corrective Action:
The steering wheel feels like it’s sticks. It’s very hard to drive on the road jerk from side to side because of how hard it is to manage the wheel while driving because of how stuck it feels.
Additional Notes:
The steering wheel feels like it’s sticks. It’s very hard to drive on the road jerk from side to side because of how hard it is to manage the wheel while driving because of how stuck it feels.
Mfg Campaign: 11551797
Recall Date: Oct 25, 2023
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Have sticky issue . My vin was due for a recall took it in . Like always "couldn't replicate the issue" so no fix was provided . Vehicle was not fixed just cleared from recall. All dealers are going to say that just clear it and say there's no issue . Something else needs to be done . They said my tint was causing the issue but I had the issue was before tint was applied . Has completely nothing to do . No rental was given . Waste of my time and money . My steering has completely lost steering twice already intermediate then comes back .
Corrective Action:
Have sticky issue . My vin was due for a recall took it in . Like always "couldn't replicate the issue" so no fix was provided . Vehicle was not fixed just cleared from recall. All dealers are going to say that just clear it and say there's no issue . Something else needs to be done . They said my tint was causing the issue but I had the issue was before tint was applied . Has completely nothing to do . No rental was given . Waste of my time and money . My steering has completely lost steering twice already intermediate then comes back .
Additional Notes:
Have sticky issue . My vin was due for a recall took it in . Like always "couldn't replicate the issue" so no fix was provided . Vehicle was not fixed just cleared from recall. All dealers are going to say that just clear it and say there's no issue . Something else needs to be done . They said my tint was causing the issue but I had the issue was before tint was applied . Has completely nothing to do . No rental was given . Waste of my time and money . My steering has completely lost steering twice already intermediate then comes back .
Mfg Campaign: 11551679
Recall Date: Oct 24, 2023
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
Have sticky issue . My vin was due for a recall took it in . Like always "couldn't replicate the issue" so no fix was provided . Vehicle was not fixed just cleared from recall. All dealers are going to say that just clear it and say there's no issue . Something else needs to be done . They said my tint was causing the issue but I had the issue was before tint was applied . Has completely nothing to do . No rental was given . Waste of my time and money . My steering has completely lost steering twice already intermediate then comes back .
Corrective Action:
Have sticky issue . My vin was due for a recall took it in . Like always "couldn't replicate the issue" so no fix was provided . Vehicle was not fixed just cleared from recall. All dealers are going to say that just clear it and say there's no issue . Something else needs to be done . They said my tint was causing the issue but I had the issue was before tint was applied . Has completely nothing to do . No rental was given . Waste of my time and money . My steering has completely lost steering twice already intermediate then comes back .
Additional Notes:
Have sticky issue . My vin was due for a recall took it in . Like always "couldn't replicate the issue" so no fix was provided . Vehicle was not fixed just cleared from recall. All dealers are going to say that just clear it and say there's no issue . Something else needs to be done . They said my tint was causing the issue but I had the issue was before tint was applied . Has completely nothing to do . No rental was given . Waste of my time and money . My steering has completely lost steering twice already intermediate then comes back .
Mfg Campaign: 11551679
Recall Date: Oct 24, 2023
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Steering gets tight over 50mph and requires more effort to steer.
Corrective Action:
Steering gets tight over 50mph and requires more effort to steer.
Additional Notes:
Steering gets tight over 50mph and requires more effort to steer.
Mfg Campaign: 11551301
Recall Date: Oct 23, 2023
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Steering wheel is sticky. It usually happens when I’m driving on the highway at high speeds. I have taken the car to the dealer ship and they concluded that there was nothing wrong with it.
Corrective Action:
Steering wheel is sticky. It usually happens when I’m driving on the highway at high speeds. I have taken the car to the dealer ship and they concluded that there was nothing wrong with it.
Additional Notes:
Steering wheel is sticky. It usually happens when I’m driving on the highway at high speeds. I have taken the car to the dealer ship and they concluded that there was nothing wrong with it.
Mfg Campaign: 11551416
Recall Date: Oct 23, 2023
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
when driving, especially 45+ mph, micro steering (0-> 1degree or 0 -> 359 degree) when straight (making micro adjustments) has too much resistance and requires more force -I feel like I’m fighting the steering wheel. I’ve brought it to a certified Honda dealer, and the technician told me he couldn’t duplicate the problem. No warning lamps either. I just have to hold the steering wheel tighter & put more force when making micro adjustments to keep car straight. This presents an issue, as I was on the highway going around a curb, and steering got so sticky I had to put more force than usual to take my car out of the turn. A collision could have happened.
Corrective Action:
when driving, especially 45+ mph, micro steering (0-> 1degree or 0 -> 359 degree) when straight (making micro adjustments) has too much resistance and requires more force -I feel like I’m fighting the steering wheel. I’ve brought it to a certified Honda dealer, and the technician told me he couldn’t duplicate the problem. No warning lamps either. I just have to hold the steering wheel tighter & put more force when making micro adjustments to keep car straight. This presents an issue, as I was on the highway going around a curb, and steering got so sticky I had to put more force than usual to take my car out of the turn. A collision could have happened.
Additional Notes:
when driving, especially 45+ mph, micro steering (0-> 1degree or 0 -> 359 degree) when straight (making micro adjustments) has too much resistance and requires more force -I feel like I’m fighting the steering wheel. I’ve brought it to a certified Honda dealer, and the technician told me he couldn’t duplicate the problem. No warning lamps either. I just have to hold the steering wheel tighter & put more force when making micro adjustments to keep car straight. This presents an issue, as I was on the highway going around a curb, and steering got so sticky I had to put more force than usual to take my car out of the turn. A collision could have happened.
Mfg Campaign: 11551264
Recall Date: Oct 22, 2023
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
The steering system has failed and also the brake system. The vehicle is available for inspection upon request. The Steering wheel appears to be sticky, so I personally have encountered a few near miss incidents where I end up over turning because I have to use excessive force to turn. The problem has not been confirmed by the dealer or inspected by anyone but myself. Yes, there were warning lights as stated earlier. The brake system light and a few other lights came on after the incident.
Corrective Action:
The steering system has failed and also the brake system. The vehicle is available for inspection upon request. The Steering wheel appears to be sticky, so I personally have encountered a few near miss incidents where I end up over turning because I have to use excessive force to turn. The problem has not been confirmed by the dealer or inspected by anyone but myself. Yes, there were warning lights as stated earlier. The brake system light and a few other lights came on after the incident.
Additional Notes:
The steering system has failed and also the brake system. The vehicle is available for inspection upon request. The Steering wheel appears to be sticky, so I personally have encountered a few near miss incidents where I end up over turning because I have to use excessive force to turn. The problem has not been confirmed by the dealer or inspected by anyone but myself. Yes, there were warning lights as stated earlier. The brake system light and a few other lights came on after the incident.
Mfg Campaign: 11551155
Recall Date: Oct 21, 2023
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The steering system has failed and also the brake system. The vehicle is available for inspection upon request. The Steering wheel appears to be sticky, so I personally have encountered a few near miss incidents where I end up over turning because I have to use excessive force to turn. The problem has not been confirmed by the dealer or inspected by anyone but myself. Yes, there were warning lights as stated earlier. The brake system light and a few other lights came on after the incident.
Corrective Action:
The steering system has failed and also the brake system. The vehicle is available for inspection upon request. The Steering wheel appears to be sticky, so I personally have encountered a few near miss incidents where I end up over turning because I have to use excessive force to turn. The problem has not been confirmed by the dealer or inspected by anyone but myself. Yes, there were warning lights as stated earlier. The brake system light and a few other lights came on after the incident.
Additional Notes:
The steering system has failed and also the brake system. The vehicle is available for inspection upon request. The Steering wheel appears to be sticky, so I personally have encountered a few near miss incidents where I end up over turning because I have to use excessive force to turn. The problem has not been confirmed by the dealer or inspected by anyone but myself. Yes, there were warning lights as stated earlier. The brake system light and a few other lights came on after the incident.
Mfg Campaign: 11551155
Recall Date: Oct 21, 2023
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The steering system has failed and also the brake system. The vehicle is available for inspection upon request. The Steering wheel appears to be sticky, so I personally have encountered a few near miss incidents where I end up over turning because I have to use excessive force to turn. The problem has not been confirmed by the dealer or inspected by anyone but myself. Yes, there were warning lights as stated earlier. The brake system light and a few other lights came on after the incident.
Corrective Action:
The steering system has failed and also the brake system. The vehicle is available for inspection upon request. The Steering wheel appears to be sticky, so I personally have encountered a few near miss incidents where I end up over turning because I have to use excessive force to turn. The problem has not been confirmed by the dealer or inspected by anyone but myself. Yes, there were warning lights as stated earlier. The brake system light and a few other lights came on after the incident.
Additional Notes:
The steering system has failed and also the brake system. The vehicle is available for inspection upon request. The Steering wheel appears to be sticky, so I personally have encountered a few near miss incidents where I end up over turning because I have to use excessive force to turn. The problem has not been confirmed by the dealer or inspected by anyone but myself. Yes, there were warning lights as stated earlier. The brake system light and a few other lights came on after the incident.
Mfg Campaign: 11551155
Recall Date: Oct 21, 2023
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Steering is sticky when driving above 40 mph. Mainly on the highway. The steering wheel sometimes becomes stuck when driving through a curve and doesn't go back to the same position. I think this can be very dangerous. Scheduled to take it to the dealership.
Corrective Action:
Steering is sticky when driving above 40 mph. Mainly on the highway. The steering wheel sometimes becomes stuck when driving through a curve and doesn't go back to the same position. I think this can be very dangerous. Scheduled to take it to the dealership.
Additional Notes:
Steering is sticky when driving above 40 mph. Mainly on the highway. The steering wheel sometimes becomes stuck when driving through a curve and doesn't go back to the same position. I think this can be very dangerous. Scheduled to take it to the dealership.
Mfg Campaign: 11551184
Recall Date: Oct 21, 2023
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
I have a 2022 Civic that I bought almost 2 years ago & I have about 24k miles on it. But recently, I have had a super stiff wheel/audible feedback when steering. It first started about a week or so ago but I've been noticing it a lot more the more I drive. It used to be only at speeds above 50-60 but now it's above 20. Weirdly enough it would only be hard/stiff when steering to the left but now it's both ways. I don't drive it in the "Sport" mode, nor do I have it in lane keep assist. It's incredibly annoying and could be potentially dangerous since it won't correct itself, even my arm gets a little workout just driving it normally. My apartments have a speed bump that's kind of taller than normal, but other than that, I haven't been in a wreck or anything dramatic. I assume it has to be the steering rack & column.
Corrective Action:
I have a 2022 Civic that I bought almost 2 years ago & I have about 24k miles on it. But recently, I have had a super stiff wheel/audible feedback when steering. It first started about a week or so ago but I've been noticing it a lot more the more I drive. It used to be only at speeds above 50-60 but now it's above 20. Weirdly enough it would only be hard/stiff when steering to the left but now it's both ways. I don't drive it in the "Sport" mode, nor do I have it in lane keep assist. It's incredibly annoying and could be potentially dangerous since it won't correct itself, even my arm gets a little workout just driving it normally. My apartments have a speed bump that's kind of taller than normal, but other than that, I haven't been in a wreck or anything dramatic. I assume it has to be the steering rack & column.
Additional Notes:
I have a 2022 Civic that I bought almost 2 years ago & I have about 24k miles on it. But recently, I have had a super stiff wheel/audible feedback when steering. It first started about a week or so ago but I've been noticing it a lot more the more I drive. It used to be only at speeds above 50-60 but now it's above 20. Weirdly enough it would only be hard/stiff when steering to the left but now it's both ways. I don't drive it in the "Sport" mode, nor do I have it in lane keep assist. It's incredibly annoying and could be potentially dangerous since it won't correct itself, even my arm gets a little workout just driving it normally. My apartments have a speed bump that's kind of taller than normal, but other than that, I haven't been in a wreck or anything dramatic. I assume it has to be the steering rack & column.
Mfg Campaign: 11551117
Recall Date: Oct 20, 2023
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
2022 Honda Civic. When driving on highway or residential roads even the steering sticks and locks up. Having to put alot of effort into correcting causing an over correction and possible accident. Called Honda and had it towed to the shop. ITS NOT SAFE. This has happened on many occasions, it just gets worse with time. Happened not just 10/18.
Corrective Action:
2022 Honda Civic. When driving on highway or residential roads even the steering sticks and locks up. Having to put alot of effort into correcting causing an over correction and possible accident. Called Honda and had it towed to the shop. ITS NOT SAFE. This has happened on many occasions, it just gets worse with time. Happened not just 10/18.
Additional Notes:
2022 Honda Civic. When driving on highway or residential roads even the steering sticks and locks up. Having to put alot of effort into correcting causing an over correction and possible accident. Called Honda and had it towed to the shop. ITS NOT SAFE. This has happened on many occasions, it just gets worse with time. Happened not just 10/18.
Mfg Campaign: 11550759
Recall Date: Oct 19, 2023
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
The steering is slightly sticky and makes some noises at times. It doesn’t return to place normally and will stay in place where it was last turned to.
Corrective Action:
The steering is slightly sticky and makes some noises at times. It doesn’t return to place normally and will stay in place where it was last turned to.
Additional Notes:
The steering is slightly sticky and makes some noises at times. It doesn’t return to place normally and will stay in place where it was last turned to.
Mfg Campaign: 11550902
Recall Date: Oct 19, 2023
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
I have a sticking steering wheel issue. It mostly happens over 50 MPH but has started as low as 25 MPH recently. I haven't driven the car in almost 2 weeks now. When going in a straight line and trying to make small adjustments left or right to stay in the center of the lane, the steering wheel sticks and won't easily move. I have to put more force into making the slight adjustment then I normally would on any other vehicle I've driven and when it becomes unstuck, then you jerk towards the direction you were trying to make a small adjustment. It feels extremely dangerous and happens a lot. This occurs with or without the lane assist on. It happens from 25 MPH to 50 MPH but less frequently but it's still scary when it happens. I called for an appointment on September 22nd, 2023 and took it into the Honda dealership on September 25, 2023 and they experienced the same issue I described and ordered a new EPS system. I have attached the receipt they gave me. There were no warning lights that have appeared or have ever appeared during this issue. They told me that the part would arrive a little over a week. I called back on October 6th asking when the part would arrive. They told me that they changed the order status to critical so the part would arrive faster. I was informed I would be called back on Monday morning. I called back Monday afternoon and was informed that they couldn't give me an estimated arrival time on the part. I was upset and asked for a loaner vehicle because it feels dangerous to drive and they told me they didn't have one to loan. I was then told that a sales person could possibly help, or I could trade it in. I was transferred to a sales person who listened to my issue and then informed me that I could trade in that broken civic for a new car and the EPS issue wouldn't hurt my trade value. I was extremely mad and hung up. They seem more interested in getting me into a new loan rather than fix my current car that I've spent 9000
Corrective Action:
I have a sticking steering wheel issue. It mostly happens over 50 MPH but has started as low as 25 MPH recently. I haven't driven the car in almost 2 weeks now. When going in a straight line and trying to make small adjustments left or right to stay in the center of the lane, the steering wheel sticks and won't easily move. I have to put more force into making the slight adjustment then I normally would on any other vehicle I've driven and when it becomes unstuck, then you jerk towards the direction you were trying to make a small adjustment. It feels extremely dangerous and happens a lot. This occurs with or without the lane assist on. It happens from 25 MPH to 50 MPH but less frequently but it's still scary when it happens. I called for an appointment on September 22nd, 2023 and took it into the Honda dealership on September 25, 2023 and they experienced the same issue I described and ordered a new EPS system. I have attached the receipt they gave me. There were no warning lights that have appeared or have ever appeared during this issue. They told me that the part would arrive a little over a week. I called back on October 6th asking when the part would arrive. They told me that they changed the order status to critical so the part would arrive faster. I was informed I would be called back on Monday morning. I called back Monday afternoon and was informed that they couldn't give me an estimated arrival time on the part. I was upset and asked for a loaner vehicle because it feels dangerous to drive and they told me they didn't have one to loan. I was then told that a sales person could possibly help, or I could trade it in. I was transferred to a sales person who listened to my issue and then informed me that I could trade in that broken civic for a new car and the EPS issue wouldn't hurt my trade value. I was extremely mad and hung up. They seem more interested in getting me into a new loan rather than fix my current car that I've spent 9000
Additional Notes:
I have a sticking steering wheel issue. It mostly happens over 50 MPH but has started as low as 25 MPH recently. I haven't driven the car in almost 2 weeks now. When going in a straight line and trying to make small adjustments left or right to stay in the center of the lane, the steering wheel sticks and won't easily move. I have to put more force into making the slight adjustment then I normally would on any other vehicle I've driven and when it becomes unstuck, then you jerk towards the direction you were trying to make a small adjustment. It feels extremely dangerous and happens a lot. This occurs with or without the lane assist on. It happens from 25 MPH to 50 MPH but less frequently but it's still scary when it happens. I called for an appointment on September 22nd, 2023 and took it into the Honda dealership on September 25, 2023 and they experienced the same issue I described and ordered a new EPS system. I have attached the receipt they gave me. There were no warning lights that have appeared or have ever appeared during this issue. They told me that the part would arrive a little over a week. I called back on October 6th asking when the part would arrive. They told me that they changed the order status to critical so the part would arrive faster. I was informed I would be called back on Monday morning. I called back Monday afternoon and was informed that they couldn't give me an estimated arrival time on the part. I was upset and asked for a loaner vehicle because it feels dangerous to drive and they told me they didn't have one to loan. I was then told that a sales person could possibly help, or I could trade it in. I was transferred to a sales person who listened to my issue and then informed me that I could trade in that broken civic for a new car and the EPS issue wouldn't hurt my trade value. I was extremely mad and hung up. They seem more interested in getting me into a new loan rather than fix my current car that I've spent 9000
Mfg Campaign: 11550182
Recall Date: Oct 16, 2023
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
The steering wheel sticks when trying to make small movements like changing lanes.
Corrective Action:
The steering wheel sticks when trying to make small movements like changing lanes.
Additional Notes:
The steering wheel sticks when trying to make small movements like changing lanes.
Mfg Campaign: 11549781
Recall Date: Oct 13, 2023
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