Complaints & Recalls
Official Safety Recalls - Important!
192 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2020-2022 Pilot, Accord, Civic sedan, HR-V, Odyssey, 2020 Civic coupe, Fit, 2021-2022 Civic hatchback, 2021 Civic Type R, Insight, 2020-2021 CR-V, CR-V Hybrid, Passport, Ridgeline, Accord Hybrid, 2020 Acura MDX, 2022 Acura MDX, 2020-2022 Acura RDX, and 2020-2021 Acura TLX vehicles. The front passenger seat weight sensor may crack and short circuit, failing to suppress the air bag as intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: XHP, VHQ
Recall Date: Feb 1, 2024
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KGC, KGD
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2018-2023 Odyssey, 2019-2022 Pilot, and 2019-2023 Passport vehicles. Due to a faulty Media Oriented Systems Transport (MOST) communication coaxial cable connector, the rearview camera image may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: EEL, ZEM, SFC
Recall Date: Jun 15, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co) is recalling certain 2020-2021 Pilot and Ridgeline, and 2020-2022 Passport and Odyssey vehicles. The heating pads behind both side-view mirrors may not be bonded properly, allowing the mirror glass to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: FE5
Recall Date: Mar 16, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2019-2020 Passport and Pilot vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UA2
Recall Date: Mar 11, 2021
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2019-2021 Pilot, 2019-2020 Odyssey and 2019-2020 Passport vehicles. Incorrect central network software programming may cause several errors to occur that can delay or prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Y7Y
Recall Date: Jul 28, 2020
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2018-2020 Odyssey, 2019-2020 Passport, and 2019-2021 Pilot vehicles. Incorrect instrument panel control module software can cause the instrument panel to not display critical information, such as engine oil pressure, speedometer, and gear selector position until the next ignition cycle. Additionally, it can prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays" and 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T89
Recall Date: Jul 28, 2020
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2020 Passport and Pilot vehicles. The certification label may have been printed with ink that can be wiped away with a solvent, removing the Gross Axle Weight Rating (GAWR) and Gross Vehicle Weight Rating (GVWR) information.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: B6T
Recall Date: Feb 6, 2020
Consumer Complaints
98 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT LEASED A 2020 HONDA PASSPORT. THE CONTACT STATED THAT THE INFOTAINMENT SYSTEM WOULD GO BLANK AND THE CONTACT COULD HEAR A SPARKING SOUND COMING THROUGH THE SPEAKERS WHILE DRIVING. THE CONTACT STATED THAT THE TIRE PRESSURE ON THE VEHICLE WOULD CONSISTENTLY DEFLATE ON ALL FOUR TIRES WITHOUT WARNING. THE CONTACT WROTE A LETTER TO THE MANUFACTURER DOCUMENTING THE FAILURE BUT THE CONTACT RECEIVED NO ASSISTANCE. THE CONTACT THEN TOOK THE VEHICLE TO HONDA OF PRINCETON (987 STATE RD, PRINCETON, NJ 08540) WHERE THE VEHICLE REMAINED IN DEALER POSSESSION. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 500.
Corrective Action:
TL* THE CONTACT LEASED A 2020 HONDA PASSPORT. THE CONTACT STATED THAT THE INFOTAINMENT SYSTEM WOULD GO BLANK AND THE CONTACT COULD HEAR A SPARKING SOUND COMING THROUGH THE SPEAKERS WHILE DRIVING. THE CONTACT STATED THAT THE TIRE PRESSURE ON THE VEHICLE WOULD CONSISTENTLY DEFLATE ON ALL FOUR TIRES WITHOUT WARNING. THE CONTACT WROTE A LETTER TO THE MANUFACTURER DOCUMENTING THE FAILURE BUT THE CONTACT RECEIVED NO ASSISTANCE. THE CONTACT THEN TOOK THE VEHICLE TO HONDA OF PRINCETON (987 STATE RD, PRINCETON, NJ 08540) WHERE THE VEHICLE REMAINED IN DEALER POSSESSION. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 500.
Additional Notes:
TL* THE CONTACT LEASED A 2020 HONDA PASSPORT. THE CONTACT STATED THAT THE INFOTAINMENT SYSTEM WOULD GO BLANK AND THE CONTACT COULD HEAR A SPARKING SOUND COMING THROUGH THE SPEAKERS WHILE DRIVING. THE CONTACT STATED THAT THE TIRE PRESSURE ON THE VEHICLE WOULD CONSISTENTLY DEFLATE ON ALL FOUR TIRES WITHOUT WARNING. THE CONTACT WROTE A LETTER TO THE MANUFACTURER DOCUMENTING THE FAILURE BUT THE CONTACT RECEIVED NO ASSISTANCE. THE CONTACT THEN TOOK THE VEHICLE TO HONDA OF PRINCETON (987 STATE RD, PRINCETON, NJ 08540) WHERE THE VEHICLE REMAINED IN DEALER POSSESSION. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 500.
Mfg Campaign: 11398731
Recall Date: Mar 2, 2021
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2020 HONDA PASSPORT. THE CONTACT STATED WHILE DRIVING 60 MPH WITH THE CRUISE CONTROL ENGAGED, THE SPEED DECREASED TO 5 MPH. THE CONTACT PULLED OFF THE ROAD AND VEHICLE DROVE AS DESIGNED. THE VEHICLE WAS TAKEN TO SOUTHERN MOTORS HONDA (10300 ABERCORN ST, SAVANNAH, GA 31406, (912) 927-0700) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT WAS CONCERNED ABOUT THE FORWARD COLLISION AVOIDANCE SYSTEM. THE FAILURE MILEAGE WAS 6,000.
Corrective Action:
TL* THE CONTACT OWNS A 2020 HONDA PASSPORT. THE CONTACT STATED WHILE DRIVING 60 MPH WITH THE CRUISE CONTROL ENGAGED, THE SPEED DECREASED TO 5 MPH. THE CONTACT PULLED OFF THE ROAD AND VEHICLE DROVE AS DESIGNED. THE VEHICLE WAS TAKEN TO SOUTHERN MOTORS HONDA (10300 ABERCORN ST, SAVANNAH, GA 31406, (912) 927-0700) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT WAS CONCERNED ABOUT THE FORWARD COLLISION AVOIDANCE SYSTEM. THE FAILURE MILEAGE WAS 6,000.
Additional Notes:
TL* THE CONTACT OWNS A 2020 HONDA PASSPORT. THE CONTACT STATED WHILE DRIVING 60 MPH WITH THE CRUISE CONTROL ENGAGED, THE SPEED DECREASED TO 5 MPH. THE CONTACT PULLED OFF THE ROAD AND VEHICLE DROVE AS DESIGNED. THE VEHICLE WAS TAKEN TO SOUTHERN MOTORS HONDA (10300 ABERCORN ST, SAVANNAH, GA 31406, (912) 927-0700) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT WAS CONCERNED ABOUT THE FORWARD COLLISION AVOIDANCE SYSTEM. THE FAILURE MILEAGE WAS 6,000.
Mfg Campaign: 11377861
Recall Date: Dec 4, 2020
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
STATIC, CRACKING, POPPING, AND LOSS OF INFOTAINMENT CENTER, EVEN WHEN VEHICLE IS TURNED OFF.
Corrective Action:
STATIC, CRACKING, POPPING, AND LOSS OF INFOTAINMENT CENTER, EVEN WHEN VEHICLE IS TURNED OFF.
Additional Notes:
STATIC, CRACKING, POPPING, AND LOSS OF INFOTAINMENT CENTER, EVEN WHEN VEHICLE IS TURNED OFF.
Mfg Campaign: 11366832
Recall Date: Oct 28, 2020
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2020 HONDA PASSPORT. THE CONTACT STATED THAT THE FRONT RADAR SYSTEM AND THE COLLISION AVOIDANCE SYSTEM WAS SENSING OTHER OBJECTS AND ABRUPTLY SLOWING THE VEHICLE DOWN ALMOST TO A COMPLETE STOP. THE CONTACT TURNED OFF THE FEATURE SO IT WOULD NOT ENGAGE IN ERROR LIKE BEFORE. THE CONTACT WAS ABLE TO OVERRIDE WHEN APPLYING THE BRAKES. THE CONTACT WAS CONCERNED THAT THE EVEN THOUGH THE ADAPTIVE CRUISE CONTROL WAS NOT READING AN OBJECT IN FRONT THE VEHICLE, THE SYSTEM MAY SPEED UP THE VEHICLE POSSIBLY CAUSING A COLLISION. ADDITIONALLY, THE INSTRUMENT PANEL DISPLAYED THE INCORRECT VEHICLE SPEED. THE VEHICLE WAS TAKEN TO HONDA OF DOWNTOWN CHICAGO (1111 N. CLARK ST, STE 2, CHICAGO, IL 60610, (312) 766-1095) AND A SOFTWARE UPDATE WAS PERFORMED FOR THE INSTRUMENT PANEL TO SHOW THE CORRECT SPEED. IT WAS ALSO SUGGESTED THAT THE FRONT OF THE VEHICLE BE CLEANED AND WIPED OFF AT ALL TIMES FOR CORRECT READINGS OF ANY OBJECT IN FRONT OF THE VEHICLE. THE MANUFACTURER STATED THAT THE SYSTEM COULD BE READING BUMPS IN THE ROAD, CURVES IN THE ROAD AND RAIN THAT COULD CAUSE INACCURATE READINGS. THE ISSUE WAS ESCALATED TO A CASE MANAGER. THE FAILURE MILEAGE WAS 7,600.
Corrective Action:
TL* THE CONTACT OWNS A 2020 HONDA PASSPORT. THE CONTACT STATED THAT THE FRONT RADAR SYSTEM AND THE COLLISION AVOIDANCE SYSTEM WAS SENSING OTHER OBJECTS AND ABRUPTLY SLOWING THE VEHICLE DOWN ALMOST TO A COMPLETE STOP. THE CONTACT TURNED OFF THE FEATURE SO IT WOULD NOT ENGAGE IN ERROR LIKE BEFORE. THE CONTACT WAS ABLE TO OVERRIDE WHEN APPLYING THE BRAKES. THE CONTACT WAS CONCERNED THAT THE EVEN THOUGH THE ADAPTIVE CRUISE CONTROL WAS NOT READING AN OBJECT IN FRONT THE VEHICLE, THE SYSTEM MAY SPEED UP THE VEHICLE POSSIBLY CAUSING A COLLISION. ADDITIONALLY, THE INSTRUMENT PANEL DISPLAYED THE INCORRECT VEHICLE SPEED. THE VEHICLE WAS TAKEN TO HONDA OF DOWNTOWN CHICAGO (1111 N. CLARK ST, STE 2, CHICAGO, IL 60610, (312) 766-1095) AND A SOFTWARE UPDATE WAS PERFORMED FOR THE INSTRUMENT PANEL TO SHOW THE CORRECT SPEED. IT WAS ALSO SUGGESTED THAT THE FRONT OF THE VEHICLE BE CLEANED AND WIPED OFF AT ALL TIMES FOR CORRECT READINGS OF ANY OBJECT IN FRONT OF THE VEHICLE. THE MANUFACTURER STATED THAT THE SYSTEM COULD BE READING BUMPS IN THE ROAD, CURVES IN THE ROAD AND RAIN THAT COULD CAUSE INACCURATE READINGS. THE ISSUE WAS ESCALATED TO A CASE MANAGER. THE FAILURE MILEAGE WAS 7,600.
Additional Notes:
TL* THE CONTACT OWNS A 2020 HONDA PASSPORT. THE CONTACT STATED THAT THE FRONT RADAR SYSTEM AND THE COLLISION AVOIDANCE SYSTEM WAS SENSING OTHER OBJECTS AND ABRUPTLY SLOWING THE VEHICLE DOWN ALMOST TO A COMPLETE STOP. THE CONTACT TURNED OFF THE FEATURE SO IT WOULD NOT ENGAGE IN ERROR LIKE BEFORE. THE CONTACT WAS ABLE TO OVERRIDE WHEN APPLYING THE BRAKES. THE CONTACT WAS CONCERNED THAT THE EVEN THOUGH THE ADAPTIVE CRUISE CONTROL WAS NOT READING AN OBJECT IN FRONT THE VEHICLE, THE SYSTEM MAY SPEED UP THE VEHICLE POSSIBLY CAUSING A COLLISION. ADDITIONALLY, THE INSTRUMENT PANEL DISPLAYED THE INCORRECT VEHICLE SPEED. THE VEHICLE WAS TAKEN TO HONDA OF DOWNTOWN CHICAGO (1111 N. CLARK ST, STE 2, CHICAGO, IL 60610, (312) 766-1095) AND A SOFTWARE UPDATE WAS PERFORMED FOR THE INSTRUMENT PANEL TO SHOW THE CORRECT SPEED. IT WAS ALSO SUGGESTED THAT THE FRONT OF THE VEHICLE BE CLEANED AND WIPED OFF AT ALL TIMES FOR CORRECT READINGS OF ANY OBJECT IN FRONT OF THE VEHICLE. THE MANUFACTURER STATED THAT THE SYSTEM COULD BE READING BUMPS IN THE ROAD, CURVES IN THE ROAD AND RAIN THAT COULD CAUSE INACCURATE READINGS. THE ISSUE WAS ESCALATED TO A CASE MANAGER. THE FAILURE MILEAGE WAS 7,600.
Mfg Campaign: 11354238
Recall Date: Sep 10, 2020
Honda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2020 HONDA PASSPORT. THE CONTACT STATED THAT THE FRONT RADAR SYSTEM AND THE COLLISION AVOIDANCE SYSTEM WAS SENSING OTHER OBJECTS AND ABRUPTLY SLOWING THE VEHICLE DOWN ALMOST TO A COMPLETE STOP. THE CONTACT TURNED OFF THE FEATURE SO IT WOULD NOT ENGAGE IN ERROR LIKE BEFORE. THE CONTACT WAS ABLE TO OVERRIDE WHEN APPLYING THE BRAKES. THE CONTACT WAS CONCERNED THAT THE EVEN THOUGH THE ADAPTIVE CRUISE CONTROL WAS NOT READING AN OBJECT IN FRONT THE VEHICLE, THE SYSTEM MAY SPEED UP THE VEHICLE POSSIBLY CAUSING A COLLISION. ADDITIONALLY, THE INSTRUMENT PANEL DISPLAYED THE INCORRECT VEHICLE SPEED. THE VEHICLE WAS TAKEN TO HONDA OF DOWNTOWN CHICAGO (1111 N. CLARK ST, STE 2, CHICAGO, IL 60610, (312) 766-1095) AND A SOFTWARE UPDATE WAS PERFORMED FOR THE INSTRUMENT PANEL TO SHOW THE CORRECT SPEED. IT WAS ALSO SUGGESTED THAT THE FRONT OF THE VEHICLE BE CLEANED AND WIPED OFF AT ALL TIMES FOR CORRECT READINGS OF ANY OBJECT IN FRONT OF THE VEHICLE. THE MANUFACTURER STATED THAT THE SYSTEM COULD BE READING BUMPS IN THE ROAD, CURVES IN THE ROAD AND RAIN THAT COULD CAUSE INACCURATE READINGS. THE ISSUE WAS ESCALATED TO A CASE MANAGER. THE FAILURE MILEAGE WAS 7,600.
Corrective Action:
TL* THE CONTACT OWNS A 2020 HONDA PASSPORT. THE CONTACT STATED THAT THE FRONT RADAR SYSTEM AND THE COLLISION AVOIDANCE SYSTEM WAS SENSING OTHER OBJECTS AND ABRUPTLY SLOWING THE VEHICLE DOWN ALMOST TO A COMPLETE STOP. THE CONTACT TURNED OFF THE FEATURE SO IT WOULD NOT ENGAGE IN ERROR LIKE BEFORE. THE CONTACT WAS ABLE TO OVERRIDE WHEN APPLYING THE BRAKES. THE CONTACT WAS CONCERNED THAT THE EVEN THOUGH THE ADAPTIVE CRUISE CONTROL WAS NOT READING AN OBJECT IN FRONT THE VEHICLE, THE SYSTEM MAY SPEED UP THE VEHICLE POSSIBLY CAUSING A COLLISION. ADDITIONALLY, THE INSTRUMENT PANEL DISPLAYED THE INCORRECT VEHICLE SPEED. THE VEHICLE WAS TAKEN TO HONDA OF DOWNTOWN CHICAGO (1111 N. CLARK ST, STE 2, CHICAGO, IL 60610, (312) 766-1095) AND A SOFTWARE UPDATE WAS PERFORMED FOR THE INSTRUMENT PANEL TO SHOW THE CORRECT SPEED. IT WAS ALSO SUGGESTED THAT THE FRONT OF THE VEHICLE BE CLEANED AND WIPED OFF AT ALL TIMES FOR CORRECT READINGS OF ANY OBJECT IN FRONT OF THE VEHICLE. THE MANUFACTURER STATED THAT THE SYSTEM COULD BE READING BUMPS IN THE ROAD, CURVES IN THE ROAD AND RAIN THAT COULD CAUSE INACCURATE READINGS. THE ISSUE WAS ESCALATED TO A CASE MANAGER. THE FAILURE MILEAGE WAS 7,600.
Additional Notes:
TL* THE CONTACT OWNS A 2020 HONDA PASSPORT. THE CONTACT STATED THAT THE FRONT RADAR SYSTEM AND THE COLLISION AVOIDANCE SYSTEM WAS SENSING OTHER OBJECTS AND ABRUPTLY SLOWING THE VEHICLE DOWN ALMOST TO A COMPLETE STOP. THE CONTACT TURNED OFF THE FEATURE SO IT WOULD NOT ENGAGE IN ERROR LIKE BEFORE. THE CONTACT WAS ABLE TO OVERRIDE WHEN APPLYING THE BRAKES. THE CONTACT WAS CONCERNED THAT THE EVEN THOUGH THE ADAPTIVE CRUISE CONTROL WAS NOT READING AN OBJECT IN FRONT THE VEHICLE, THE SYSTEM MAY SPEED UP THE VEHICLE POSSIBLY CAUSING A COLLISION. ADDITIONALLY, THE INSTRUMENT PANEL DISPLAYED THE INCORRECT VEHICLE SPEED. THE VEHICLE WAS TAKEN TO HONDA OF DOWNTOWN CHICAGO (1111 N. CLARK ST, STE 2, CHICAGO, IL 60610, (312) 766-1095) AND A SOFTWARE UPDATE WAS PERFORMED FOR THE INSTRUMENT PANEL TO SHOW THE CORRECT SPEED. IT WAS ALSO SUGGESTED THAT THE FRONT OF THE VEHICLE BE CLEANED AND WIPED OFF AT ALL TIMES FOR CORRECT READINGS OF ANY OBJECT IN FRONT OF THE VEHICLE. THE MANUFACTURER STATED THAT THE SYSTEM COULD BE READING BUMPS IN THE ROAD, CURVES IN THE ROAD AND RAIN THAT COULD CAUSE INACCURATE READINGS. THE ISSUE WAS ESCALATED TO A CASE MANAGER. THE FAILURE MILEAGE WAS 7,600.
Mfg Campaign: 11354238
Recall Date: Sep 10, 2020
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
TL* THE CONTACT OWNS A 2020 HONDA PASSPORT. THE CONTACT STATED THAT THE FRONT RADAR SYSTEM AND THE COLLISION AVOIDANCE SYSTEM WAS SENSING OTHER OBJECTS AND ABRUPTLY SLOWING THE VEHICLE DOWN ALMOST TO A COMPLETE STOP. THE CONTACT TURNED OFF THE FEATURE SO IT WOULD NOT ENGAGE IN ERROR LIKE BEFORE. THE CONTACT WAS ABLE TO OVERRIDE WHEN APPLYING THE BRAKES. THE CONTACT WAS CONCERNED THAT THE EVEN THOUGH THE ADAPTIVE CRUISE CONTROL WAS NOT READING AN OBJECT IN FRONT THE VEHICLE, THE SYSTEM MAY SPEED UP THE VEHICLE POSSIBLY CAUSING A COLLISION. ADDITIONALLY, THE INSTRUMENT PANEL DISPLAYED THE INCORRECT VEHICLE SPEED. THE VEHICLE WAS TAKEN TO HONDA OF DOWNTOWN CHICAGO (1111 N. CLARK ST, STE 2, CHICAGO, IL 60610, (312) 766-1095) AND A SOFTWARE UPDATE WAS PERFORMED FOR THE INSTRUMENT PANEL TO SHOW THE CORRECT SPEED. IT WAS ALSO SUGGESTED THAT THE FRONT OF THE VEHICLE BE CLEANED AND WIPED OFF AT ALL TIMES FOR CORRECT READINGS OF ANY OBJECT IN FRONT OF THE VEHICLE. THE MANUFACTURER STATED THAT THE SYSTEM COULD BE READING BUMPS IN THE ROAD, CURVES IN THE ROAD AND RAIN THAT COULD CAUSE INACCURATE READINGS. THE ISSUE WAS ESCALATED TO A CASE MANAGER. THE FAILURE MILEAGE WAS 7,600.
Corrective Action:
TL* THE CONTACT OWNS A 2020 HONDA PASSPORT. THE CONTACT STATED THAT THE FRONT RADAR SYSTEM AND THE COLLISION AVOIDANCE SYSTEM WAS SENSING OTHER OBJECTS AND ABRUPTLY SLOWING THE VEHICLE DOWN ALMOST TO A COMPLETE STOP. THE CONTACT TURNED OFF THE FEATURE SO IT WOULD NOT ENGAGE IN ERROR LIKE BEFORE. THE CONTACT WAS ABLE TO OVERRIDE WHEN APPLYING THE BRAKES. THE CONTACT WAS CONCERNED THAT THE EVEN THOUGH THE ADAPTIVE CRUISE CONTROL WAS NOT READING AN OBJECT IN FRONT THE VEHICLE, THE SYSTEM MAY SPEED UP THE VEHICLE POSSIBLY CAUSING A COLLISION. ADDITIONALLY, THE INSTRUMENT PANEL DISPLAYED THE INCORRECT VEHICLE SPEED. THE VEHICLE WAS TAKEN TO HONDA OF DOWNTOWN CHICAGO (1111 N. CLARK ST, STE 2, CHICAGO, IL 60610, (312) 766-1095) AND A SOFTWARE UPDATE WAS PERFORMED FOR THE INSTRUMENT PANEL TO SHOW THE CORRECT SPEED. IT WAS ALSO SUGGESTED THAT THE FRONT OF THE VEHICLE BE CLEANED AND WIPED OFF AT ALL TIMES FOR CORRECT READINGS OF ANY OBJECT IN FRONT OF THE VEHICLE. THE MANUFACTURER STATED THAT THE SYSTEM COULD BE READING BUMPS IN THE ROAD, CURVES IN THE ROAD AND RAIN THAT COULD CAUSE INACCURATE READINGS. THE ISSUE WAS ESCALATED TO A CASE MANAGER. THE FAILURE MILEAGE WAS 7,600.
Additional Notes:
TL* THE CONTACT OWNS A 2020 HONDA PASSPORT. THE CONTACT STATED THAT THE FRONT RADAR SYSTEM AND THE COLLISION AVOIDANCE SYSTEM WAS SENSING OTHER OBJECTS AND ABRUPTLY SLOWING THE VEHICLE DOWN ALMOST TO A COMPLETE STOP. THE CONTACT TURNED OFF THE FEATURE SO IT WOULD NOT ENGAGE IN ERROR LIKE BEFORE. THE CONTACT WAS ABLE TO OVERRIDE WHEN APPLYING THE BRAKES. THE CONTACT WAS CONCERNED THAT THE EVEN THOUGH THE ADAPTIVE CRUISE CONTROL WAS NOT READING AN OBJECT IN FRONT THE VEHICLE, THE SYSTEM MAY SPEED UP THE VEHICLE POSSIBLY CAUSING A COLLISION. ADDITIONALLY, THE INSTRUMENT PANEL DISPLAYED THE INCORRECT VEHICLE SPEED. THE VEHICLE WAS TAKEN TO HONDA OF DOWNTOWN CHICAGO (1111 N. CLARK ST, STE 2, CHICAGO, IL 60610, (312) 766-1095) AND A SOFTWARE UPDATE WAS PERFORMED FOR THE INSTRUMENT PANEL TO SHOW THE CORRECT SPEED. IT WAS ALSO SUGGESTED THAT THE FRONT OF THE VEHICLE BE CLEANED AND WIPED OFF AT ALL TIMES FOR CORRECT READINGS OF ANY OBJECT IN FRONT OF THE VEHICLE. THE MANUFACTURER STATED THAT THE SYSTEM COULD BE READING BUMPS IN THE ROAD, CURVES IN THE ROAD AND RAIN THAT COULD CAUSE INACCURATE READINGS. THE ISSUE WAS ESCALATED TO A CASE MANAGER. THE FAILURE MILEAGE WAS 7,600.
Mfg Campaign: 11354238
Recall Date: Sep 10, 2020
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING ON THE INTERSTATE, NO VEHICLES IN FRONT OF ME OR BESIDE ME AND I HEARD A LOUD EXPLOSION LIKE A SHOTGUN BLAST. I LOOKED IN REAR VIEW MIRROR AND SAW GLASS BOUNCING FROM MY VEHICLE. I PULLED OVER AND DISCOVERED THAT MY SUNROOF WHILE CLOSED HAD EXPLODED. FORTUNATELY I HAD THE SHADE CLOSED SO NO GLASS CAME INTO THE CABIN.
Corrective Action:
I WAS DRIVING ON THE INTERSTATE, NO VEHICLES IN FRONT OF ME OR BESIDE ME AND I HEARD A LOUD EXPLOSION LIKE A SHOTGUN BLAST. I LOOKED IN REAR VIEW MIRROR AND SAW GLASS BOUNCING FROM MY VEHICLE. I PULLED OVER AND DISCOVERED THAT MY SUNROOF WHILE CLOSED HAD EXPLODED. FORTUNATELY I HAD THE SHADE CLOSED SO NO GLASS CAME INTO THE CABIN.
Additional Notes:
I WAS DRIVING ON THE INTERSTATE, NO VEHICLES IN FRONT OF ME OR BESIDE ME AND I HEARD A LOUD EXPLOSION LIKE A SHOTGUN BLAST. I LOOKED IN REAR VIEW MIRROR AND SAW GLASS BOUNCING FROM MY VEHICLE. I PULLED OVER AND DISCOVERED THAT MY SUNROOF WHILE CLOSED HAD EXPLODED. FORTUNATELY I HAD THE SHADE CLOSED SO NO GLASS CAME INTO THE CABIN.
Mfg Campaign: 11353522
Recall Date: Sep 7, 2020
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
POPPING NOISE, RADIO/NAVIGATION SCREEN GOING BLANK, REAR VIEW CAMERA FOR BACKING UP DOES NOT WORK & MOST IMPORTANTLY THE INSTRUMENT GAGES GOES BLANK WHILE DRIVING
Corrective Action:
POPPING NOISE, RADIO/NAVIGATION SCREEN GOING BLANK, REAR VIEW CAMERA FOR BACKING UP DOES NOT WORK & MOST IMPORTANTLY THE INSTRUMENT GAGES GOES BLANK WHILE DRIVING
Additional Notes:
POPPING NOISE, RADIO/NAVIGATION SCREEN GOING BLANK, REAR VIEW CAMERA FOR BACKING UP DOES NOT WORK & MOST IMPORTANTLY THE INSTRUMENT GAGES GOES BLANK WHILE DRIVING
Mfg Campaign: 11350501
Recall Date: Aug 20, 2020
Honda (american Honda Motor Co.)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I JUST BOUGHT THIS 2020 HONDA PASSPORT EXL 4DAYS AGO. I DECIDED TO CLEAN IT AND WENT IN A TOUCH LESS CARWASH (NO BIG BRUSHES ROLLING TO PAINT). AND THEN AFTER, WE WENT HOME. UPON LEAVING THE CAR, I SAW A DARK SPOT BY THE FRONT PASSENGER DOOR AND IT WAS THE PAINT CHIPPING OFF. IT WASN'T THERE SINCE. ITS A BRAND NEW CAR AND ITS JUST DAYS OLD SO I LOOK AT IT AND CHECK LIKE EVERY 2HRS. I MEAN ITS A $40K CAR AND WITH JUST A SIMPLE CARWASH IT CHIPPED OFF? I'VE READ THIS ISSUE TO SOME OTHERS AND ITS CRAZY THAT IT HAPPENED TO ME. ITS JUST 4DAYS OLD.
Corrective Action:
I JUST BOUGHT THIS 2020 HONDA PASSPORT EXL 4DAYS AGO. I DECIDED TO CLEAN IT AND WENT IN A TOUCH LESS CARWASH (NO BIG BRUSHES ROLLING TO PAINT). AND THEN AFTER, WE WENT HOME. UPON LEAVING THE CAR, I SAW A DARK SPOT BY THE FRONT PASSENGER DOOR AND IT WAS THE PAINT CHIPPING OFF. IT WASN'T THERE SINCE. ITS A BRAND NEW CAR AND ITS JUST DAYS OLD SO I LOOK AT IT AND CHECK LIKE EVERY 2HRS. I MEAN ITS A $40K CAR AND WITH JUST A SIMPLE CARWASH IT CHIPPED OFF? I'VE READ THIS ISSUE TO SOME OTHERS AND ITS CRAZY THAT IT HAPPENED TO ME. ITS JUST 4DAYS OLD.
Additional Notes:
I JUST BOUGHT THIS 2020 HONDA PASSPORT EXL 4DAYS AGO. I DECIDED TO CLEAN IT AND WENT IN A TOUCH LESS CARWASH (NO BIG BRUSHES ROLLING TO PAINT). AND THEN AFTER, WE WENT HOME. UPON LEAVING THE CAR, I SAW A DARK SPOT BY THE FRONT PASSENGER DOOR AND IT WAS THE PAINT CHIPPING OFF. IT WASN'T THERE SINCE. ITS A BRAND NEW CAR AND ITS JUST DAYS OLD SO I LOOK AT IT AND CHECK LIKE EVERY 2HRS. I MEAN ITS A $40K CAR AND WITH JUST A SIMPLE CARWASH IT CHIPPED OFF? I'VE READ THIS ISSUE TO SOME OTHERS AND ITS CRAZY THAT IT HAPPENED TO ME. ITS JUST 4DAYS OLD.
Mfg Campaign: 11343444
Recall Date: Aug 5, 2020
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SHORT IN THE ELECTRICAL SYSTEM CAUSES CRACKLING/POPPING TO COME OUT OF INFOTAINMENT SPEAKERS. INFOTAINMENT SYSTEM CAN BE SET TO OFF AND PROBLEM WILL STILL PERSIST. THE CRACKLING AND POPPING CAN HAPPEN RANDOMLY AND TO VARIOUS LOUDNESS LEVELS. UNDER ABRUPT BRAKING OR ROAD BUMP, PROBLEM WILL OCCUR LOUDLY. THE NOISE CAN SOUND LIKE ROAD GRAVEL HITTING WINDSHIELD AND IS VERY DISTRACTING. WEATHER, SUCH AS VERY HUMID OR RAINING CONDITIONS WORSENS THE PROBLEM AND INCREASES ODDS OF IT HAPPENING.
Corrective Action:
SHORT IN THE ELECTRICAL SYSTEM CAUSES CRACKLING/POPPING TO COME OUT OF INFOTAINMENT SPEAKERS. INFOTAINMENT SYSTEM CAN BE SET TO OFF AND PROBLEM WILL STILL PERSIST. THE CRACKLING AND POPPING CAN HAPPEN RANDOMLY AND TO VARIOUS LOUDNESS LEVELS. UNDER ABRUPT BRAKING OR ROAD BUMP, PROBLEM WILL OCCUR LOUDLY. THE NOISE CAN SOUND LIKE ROAD GRAVEL HITTING WINDSHIELD AND IS VERY DISTRACTING. WEATHER, SUCH AS VERY HUMID OR RAINING CONDITIONS WORSENS THE PROBLEM AND INCREASES ODDS OF IT HAPPENING.
Additional Notes:
SHORT IN THE ELECTRICAL SYSTEM CAUSES CRACKLING/POPPING TO COME OUT OF INFOTAINMENT SPEAKERS. INFOTAINMENT SYSTEM CAN BE SET TO OFF AND PROBLEM WILL STILL PERSIST. THE CRACKLING AND POPPING CAN HAPPEN RANDOMLY AND TO VARIOUS LOUDNESS LEVELS. UNDER ABRUPT BRAKING OR ROAD BUMP, PROBLEM WILL OCCUR LOUDLY. THE NOISE CAN SOUND LIKE ROAD GRAVEL HITTING WINDSHIELD AND IS VERY DISTRACTING. WEATHER, SUCH AS VERY HUMID OR RAINING CONDITIONS WORSENS THE PROBLEM AND INCREASES ODDS OF IT HAPPENING.
Mfg Campaign: 11343466
Recall Date: Aug 5, 2020
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ON JULY 14 2020 A FLYING OBJECT WENT UNDER MY CAR WHILE I WAS DRIVING ON HIGHWAY I73 (CLOSE TO GATE CITY BLVD GREENSBORO NC).THE OBJECT GASHED THE SIDE OF THE FUEL TANK CAUSING FUEL LEAK!THE PLASTIC TANK IS CLOSE TO THE MANIFOLD WHICH COULD OF CAUSED FIRE OR EXPLOSION OF THE VEHICLE!THE FUEL TANK IS SHIELDED FROM THE BOTTOM BUT IT'S NOT SHIELDED FROM THE DRIVER SIDE UNDER THE VEHICLE!I THINK IT'S A MISTAKE AND IT'S A SERIOUS FIRE HAZARD BC IT'S VERY EXPOSED TO ANY ROAD DEBRIS OR RANDOM SMALL OBJECTS WHICH CAN HARM THE THIN TANK SIDE!THE CHASSIS AND THE SUSPENSION DESIGN IS ALSO ALLOWING DEBRIS TO TRAP AND WEDGE BETWEEN THE FUEL TANK AND THE DRIVER SIDE SUSPENSION PARTS!I STRONGLY THINK BC THE DESIGN THE SIDE OF THE TANK NEEDS TO BE SHIELDED!SPECIALLY ON A CAR WHICH IS SOLD US 'RUGGED'AND OFF-ROAD CAPABLE!
Corrective Action:
ON JULY 14 2020 A FLYING OBJECT WENT UNDER MY CAR WHILE I WAS DRIVING ON HIGHWAY I73 (CLOSE TO GATE CITY BLVD GREENSBORO NC).THE OBJECT GASHED THE SIDE OF THE FUEL TANK CAUSING FUEL LEAK!THE PLASTIC TANK IS CLOSE TO THE MANIFOLD WHICH COULD OF CAUSED FIRE OR EXPLOSION OF THE VEHICLE!THE FUEL TANK IS SHIELDED FROM THE BOTTOM BUT IT'S NOT SHIELDED FROM THE DRIVER SIDE UNDER THE VEHICLE!I THINK IT'S A MISTAKE AND IT'S A SERIOUS FIRE HAZARD BC IT'S VERY EXPOSED TO ANY ROAD DEBRIS OR RANDOM SMALL OBJECTS WHICH CAN HARM THE THIN TANK SIDE!THE CHASSIS AND THE SUSPENSION DESIGN IS ALSO ALLOWING DEBRIS TO TRAP AND WEDGE BETWEEN THE FUEL TANK AND THE DRIVER SIDE SUSPENSION PARTS!I STRONGLY THINK BC THE DESIGN THE SIDE OF THE TANK NEEDS TO BE SHIELDED!SPECIALLY ON A CAR WHICH IS SOLD US 'RUGGED'AND OFF-ROAD CAPABLE!
Additional Notes:
ON JULY 14 2020 A FLYING OBJECT WENT UNDER MY CAR WHILE I WAS DRIVING ON HIGHWAY I73 (CLOSE TO GATE CITY BLVD GREENSBORO NC).THE OBJECT GASHED THE SIDE OF THE FUEL TANK CAUSING FUEL LEAK!THE PLASTIC TANK IS CLOSE TO THE MANIFOLD WHICH COULD OF CAUSED FIRE OR EXPLOSION OF THE VEHICLE!THE FUEL TANK IS SHIELDED FROM THE BOTTOM BUT IT'S NOT SHIELDED FROM THE DRIVER SIDE UNDER THE VEHICLE!I THINK IT'S A MISTAKE AND IT'S A SERIOUS FIRE HAZARD BC IT'S VERY EXPOSED TO ANY ROAD DEBRIS OR RANDOM SMALL OBJECTS WHICH CAN HARM THE THIN TANK SIDE!THE CHASSIS AND THE SUSPENSION DESIGN IS ALSO ALLOWING DEBRIS TO TRAP AND WEDGE BETWEEN THE FUEL TANK AND THE DRIVER SIDE SUSPENSION PARTS!I STRONGLY THINK BC THE DESIGN THE SIDE OF THE TANK NEEDS TO BE SHIELDED!SPECIALLY ON A CAR WHICH IS SOLD US 'RUGGED'AND OFF-ROAD CAPABLE!
Mfg Campaign: 11341082
Recall Date: Jul 23, 2020
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
VEHICLE BRAKING HEAVILY AND UNEXPECTEDLY ON HIGHWAY AND INTERSTATE DUE TO DEFECTIVE HONDA SENSING GROUP INPUT DATA (RADAR, CAMERA, ON-BOARD SOFTWARE CREATING DANGEROUS SITUATION) AT HIGH SPEEDS (60-70MPH).
Corrective Action:
VEHICLE BRAKING HEAVILY AND UNEXPECTEDLY ON HIGHWAY AND INTERSTATE DUE TO DEFECTIVE HONDA SENSING GROUP INPUT DATA (RADAR, CAMERA, ON-BOARD SOFTWARE CREATING DANGEROUS SITUATION) AT HIGH SPEEDS (60-70MPH).
Additional Notes:
VEHICLE BRAKING HEAVILY AND UNEXPECTEDLY ON HIGHWAY AND INTERSTATE DUE TO DEFECTIVE HONDA SENSING GROUP INPUT DATA (RADAR, CAMERA, ON-BOARD SOFTWARE CREATING DANGEROUS SITUATION) AT HIGH SPEEDS (60-70MPH).
Mfg Campaign: 11340554
Recall Date: Jul 21, 2020
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE BRAKING HEAVILY AND UNEXPECTEDLY ON HIGHWAY AND INTERSTATE DUE TO DEFECTIVE HONDA SENSING GROUP INPUT DATA (RADAR, CAMERA, ON-BOARD SOFTWARE CREATING DANGEROUS SITUATION) AT HIGH SPEEDS (60-70MPH).
Corrective Action:
VEHICLE BRAKING HEAVILY AND UNEXPECTEDLY ON HIGHWAY AND INTERSTATE DUE TO DEFECTIVE HONDA SENSING GROUP INPUT DATA (RADAR, CAMERA, ON-BOARD SOFTWARE CREATING DANGEROUS SITUATION) AT HIGH SPEEDS (60-70MPH).
Additional Notes:
VEHICLE BRAKING HEAVILY AND UNEXPECTEDLY ON HIGHWAY AND INTERSTATE DUE TO DEFECTIVE HONDA SENSING GROUP INPUT DATA (RADAR, CAMERA, ON-BOARD SOFTWARE CREATING DANGEROUS SITUATION) AT HIGH SPEEDS (60-70MPH).
Mfg Campaign: 11340554
Recall Date: Jul 21, 2020
Honda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
VEHICLE BRAKING HEAVILY AND UNEXPECTEDLY ON HIGHWAY AND INTERSTATE DUE TO DEFECTIVE HONDA SENSING GROUP INPUT DATA (RADAR, CAMERA, ON-BOARD SOFTWARE CREATING DANGEROUS SITUATION) AT HIGH SPEEDS (60-70MPH).
Corrective Action:
VEHICLE BRAKING HEAVILY AND UNEXPECTEDLY ON HIGHWAY AND INTERSTATE DUE TO DEFECTIVE HONDA SENSING GROUP INPUT DATA (RADAR, CAMERA, ON-BOARD SOFTWARE CREATING DANGEROUS SITUATION) AT HIGH SPEEDS (60-70MPH).
Additional Notes:
VEHICLE BRAKING HEAVILY AND UNEXPECTEDLY ON HIGHWAY AND INTERSTATE DUE TO DEFECTIVE HONDA SENSING GROUP INPUT DATA (RADAR, CAMERA, ON-BOARD SOFTWARE CREATING DANGEROUS SITUATION) AT HIGH SPEEDS (60-70MPH).
Mfg Campaign: 11340554
Recall Date: Jul 21, 2020
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
COMPLETE INFOTAINMENT FAILURE OCCURRING FREQUENTLY, SOMETIMES MULTIPLE TIMES PER TRIP. THIS INCLUDES BACKUP CAMERAS AND ALL SYSTEMS RUNNING THROUGH THE MAIN INFOTAINMENT SCREEN. (SOME ARE SAFETY SYSTEMS) THE DESCRIPTION IS: COMPLETE INFOTAINMENT SHUTDOWN AND REBOOT. STARTS WITH A "SIGNAL LOST" OR "RADIO UNAVAILABLE" MESSAGE (REGARDLESS OF AUDIO INPUT) THEN DISPLAYS A "SERVICE UNAVAILABLE" MESSAGE, THEN "NETWORK CONNECTION LOST " MESSAGE ON THE MAIN SCREEN, THEN THE SCREEN AND ALL ASSOCIATED FUNCTIONS SHUT DOWN. THIS COMPLETE EVENT TAKES ONLY 1-2 SECONDS. THE SYSTEM USUALLY WILL REBOOT IN 2 -20 MINUTES, BUT THIS IS HIGHLY VARIABLE. THIS HAPPENS WITHOUT AND WITH A PHONE CONNECTED VIA A CABLE. NO DIFFERENCE. HENCE ITS IS NOT "CAR PLAY" RELATED. OCCURS ONLY WHEN DRIVING BUT MAY HAPPEN ON VARIOUS TYPES OF ROADS. INCLUDING BUT NOT LIMITED TO, HIGHWAYS, CITY STREETS, UNPAVED ROADS AND AT VARIOUS SPEEDS AND DIRECTIONS (STRAIGHT, TURNING).
Corrective Action:
COMPLETE INFOTAINMENT FAILURE OCCURRING FREQUENTLY, SOMETIMES MULTIPLE TIMES PER TRIP. THIS INCLUDES BACKUP CAMERAS AND ALL SYSTEMS RUNNING THROUGH THE MAIN INFOTAINMENT SCREEN. (SOME ARE SAFETY SYSTEMS) THE DESCRIPTION IS: COMPLETE INFOTAINMENT SHUTDOWN AND REBOOT. STARTS WITH A "SIGNAL LOST" OR "RADIO UNAVAILABLE" MESSAGE (REGARDLESS OF AUDIO INPUT) THEN DISPLAYS A "SERVICE UNAVAILABLE" MESSAGE, THEN "NETWORK CONNECTION LOST " MESSAGE ON THE MAIN SCREEN, THEN THE SCREEN AND ALL ASSOCIATED FUNCTIONS SHUT DOWN. THIS COMPLETE EVENT TAKES ONLY 1-2 SECONDS. THE SYSTEM USUALLY WILL REBOOT IN 2 -20 MINUTES, BUT THIS IS HIGHLY VARIABLE. THIS HAPPENS WITHOUT AND WITH A PHONE CONNECTED VIA A CABLE. NO DIFFERENCE. HENCE ITS IS NOT "CAR PLAY" RELATED. OCCURS ONLY WHEN DRIVING BUT MAY HAPPEN ON VARIOUS TYPES OF ROADS. INCLUDING BUT NOT LIMITED TO, HIGHWAYS, CITY STREETS, UNPAVED ROADS AND AT VARIOUS SPEEDS AND DIRECTIONS (STRAIGHT, TURNING).
Additional Notes:
COMPLETE INFOTAINMENT FAILURE OCCURRING FREQUENTLY, SOMETIMES MULTIPLE TIMES PER TRIP. THIS INCLUDES BACKUP CAMERAS AND ALL SYSTEMS RUNNING THROUGH THE MAIN INFOTAINMENT SCREEN. (SOME ARE SAFETY SYSTEMS) THE DESCRIPTION IS: COMPLETE INFOTAINMENT SHUTDOWN AND REBOOT. STARTS WITH A "SIGNAL LOST" OR "RADIO UNAVAILABLE" MESSAGE (REGARDLESS OF AUDIO INPUT) THEN DISPLAYS A "SERVICE UNAVAILABLE" MESSAGE, THEN "NETWORK CONNECTION LOST " MESSAGE ON THE MAIN SCREEN, THEN THE SCREEN AND ALL ASSOCIATED FUNCTIONS SHUT DOWN. THIS COMPLETE EVENT TAKES ONLY 1-2 SECONDS. THE SYSTEM USUALLY WILL REBOOT IN 2 -20 MINUTES, BUT THIS IS HIGHLY VARIABLE. THIS HAPPENS WITHOUT AND WITH A PHONE CONNECTED VIA A CABLE. NO DIFFERENCE. HENCE ITS IS NOT "CAR PLAY" RELATED. OCCURS ONLY WHEN DRIVING BUT MAY HAPPEN ON VARIOUS TYPES OF ROADS. INCLUDING BUT NOT LIMITED TO, HIGHWAYS, CITY STREETS, UNPAVED ROADS AND AT VARIOUS SPEEDS AND DIRECTIONS (STRAIGHT, TURNING).
Mfg Campaign: 11340315
Recall Date: Jul 20, 2020
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVER DISTRACTIONS CAUSED BY A REPEAT INFOTAINMENT SYSTEM FAILURE AND LOUD SPEAKER POPPING NOISES. SPECIFICALLY, MULTIPLE TIMES A TRIP WHILE DRIVING, THE INFOTAINMENT SYSTEM GOES THROUGH THE FOLLOWING CYCLE; SPEAKERS POP LOUDLY (EVEN IF THE SOUND IS OFF), THEN THE INFOTAINMENT SCREEN DISPLAYS THE MESSAGE "NETWORK COMMUNICATION LOST". THEN SYSTEM SHUT DOWN. THE SYSTEM WILL RESTART IN 5-10 MINUTES AND THEN GO THROUGH THE SAME PROCESS AGAIN AND AGAIN. THIS HAPPENS EVERY TIME THE VEHICLE IS DRIVEN.
Corrective Action:
DRIVER DISTRACTIONS CAUSED BY A REPEAT INFOTAINMENT SYSTEM FAILURE AND LOUD SPEAKER POPPING NOISES. SPECIFICALLY, MULTIPLE TIMES A TRIP WHILE DRIVING, THE INFOTAINMENT SYSTEM GOES THROUGH THE FOLLOWING CYCLE; SPEAKERS POP LOUDLY (EVEN IF THE SOUND IS OFF), THEN THE INFOTAINMENT SCREEN DISPLAYS THE MESSAGE "NETWORK COMMUNICATION LOST". THEN SYSTEM SHUT DOWN. THE SYSTEM WILL RESTART IN 5-10 MINUTES AND THEN GO THROUGH THE SAME PROCESS AGAIN AND AGAIN. THIS HAPPENS EVERY TIME THE VEHICLE IS DRIVEN.
Additional Notes:
DRIVER DISTRACTIONS CAUSED BY A REPEAT INFOTAINMENT SYSTEM FAILURE AND LOUD SPEAKER POPPING NOISES. SPECIFICALLY, MULTIPLE TIMES A TRIP WHILE DRIVING, THE INFOTAINMENT SYSTEM GOES THROUGH THE FOLLOWING CYCLE; SPEAKERS POP LOUDLY (EVEN IF THE SOUND IS OFF), THEN THE INFOTAINMENT SCREEN DISPLAYS THE MESSAGE "NETWORK COMMUNICATION LOST". THEN SYSTEM SHUT DOWN. THE SYSTEM WILL RESTART IN 5-10 MINUTES AND THEN GO THROUGH THE SAME PROCESS AGAIN AND AGAIN. THIS HAPPENS EVERY TIME THE VEHICLE IS DRIVEN.
Mfg Campaign: 11337850
Recall Date: Jul 7, 2020
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
3 MO/500 MI DRIVING AND INFOTAINMENT SCREENS WENT BLACK ON HIGHWAY... COULDN'T SEE SPEED, ETC
Corrective Action:
3 MO/500 MI DRIVING AND INFOTAINMENT SCREENS WENT BLACK ON HIGHWAY... COULDN'T SEE SPEED, ETC
Additional Notes:
3 MO/500 MI DRIVING AND INFOTAINMENT SCREENS WENT BLACK ON HIGHWAY... COULDN'T SEE SPEED, ETC
Mfg Campaign: 11331919
Recall Date: Jul 1, 2020
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
NEW VEHICLE RUNNING IN HIGHWAY WITH JUST 570 MILES (AND 3 WEEKS) STARTED TO LEAK FUEL UNDER THE FUEL TANK VERY FAST. FIRE DEPARTMENT FOUND HOLE IN THE FUEL TANK. HOLLER HONDA DEALER FOUND SAME. I DIDN'T SEE OR FEEL ANY CONTACT WITH ANOTHER OBJECT. IT LOOKS FOR ME PLASTIC FUEL TANK IS DEFECTIVE, OR IT IS TOO THIN OR EXPOSED TO BE BROKEN AND FIRE DAMAGE IT IS HIGHLY PROBABLY WITH NORMAL USE IN ROADS. WE FEEL UNSAFE IN THIS VEHICLE WITH THIS DEFECTIVE FUEL TANK OR THE BAD LOCATION OR TANK DESIGN IS RISKY . *TR
Corrective Action:
NEW VEHICLE RUNNING IN HIGHWAY WITH JUST 570 MILES (AND 3 WEEKS) STARTED TO LEAK FUEL UNDER THE FUEL TANK VERY FAST. FIRE DEPARTMENT FOUND HOLE IN THE FUEL TANK. HOLLER HONDA DEALER FOUND SAME. I DIDN'T SEE OR FEEL ANY CONTACT WITH ANOTHER OBJECT. IT LOOKS FOR ME PLASTIC FUEL TANK IS DEFECTIVE, OR IT IS TOO THIN OR EXPOSED TO BE BROKEN AND FIRE DAMAGE IT IS HIGHLY PROBABLY WITH NORMAL USE IN ROADS. WE FEEL UNSAFE IN THIS VEHICLE WITH THIS DEFECTIVE FUEL TANK OR THE BAD LOCATION OR TANK DESIGN IS RISKY . *TR
Additional Notes:
NEW VEHICLE RUNNING IN HIGHWAY WITH JUST 570 MILES (AND 3 WEEKS) STARTED TO LEAK FUEL UNDER THE FUEL TANK VERY FAST. FIRE DEPARTMENT FOUND HOLE IN THE FUEL TANK. HOLLER HONDA DEALER FOUND SAME. I DIDN'T SEE OR FEEL ANY CONTACT WITH ANOTHER OBJECT. IT LOOKS FOR ME PLASTIC FUEL TANK IS DEFECTIVE, OR IT IS TOO THIN OR EXPOSED TO BE BROKEN AND FIRE DAMAGE IT IS HIGHLY PROBABLY WITH NORMAL USE IN ROADS. WE FEEL UNSAFE IN THIS VEHICLE WITH THIS DEFECTIVE FUEL TANK OR THE BAD LOCATION OR TANK DESIGN IS RISKY . *TR
Mfg Campaign: 11328673
Recall Date: Jun 13, 2020
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