Complaints & Recalls
Official Safety Recalls - Important!
36 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KGC, KGD
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2019 Passport, 2016-2019 Pilot, and 2017-2020 Ridgeline vehicles. The hood latch striker may become damaged and separate from the hood, which can result in the hood opening while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: PBV
Recall Date: Nov 29, 2021
Consumer Complaints
1.1K ComplaintsHonda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicle shakes when braking.
Corrective Action:
Vehicle shakes when braking.
Additional Notes:
Vehicle shakes when braking.
Mfg Campaign: 11628364
Recall Date: Dec 2, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Honda Pilot. The contact stated that while driving approximately 50 MPH, there was an abnormal knocking sound was coming from the engine compartment before the vehicle stalled. The vehicle was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 99,000.
Corrective Action:
The contact owns a 2017 Honda Pilot. The contact stated that while driving approximately 50 MPH, there was an abnormal knocking sound was coming from the engine compartment before the vehicle stalled. The vehicle was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 99,000.
Additional Notes:
The contact owns a 2017 Honda Pilot. The contact stated that while driving approximately 50 MPH, there was an abnormal knocking sound was coming from the engine compartment before the vehicle stalled. The vehicle was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 99,000.
Mfg Campaign: 11628373
Recall Date: Dec 2, 2024
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car shut down while driving on highway. After 10 Seconds, restarted but engine was sputtering along.
Corrective Action:
Car shut down while driving on highway. After 10 Seconds, restarted but engine was sputtering along.
Additional Notes:
Car shut down while driving on highway. After 10 Seconds, restarted but engine was sputtering along.
Mfg Campaign: 11628008
Recall Date: Nov 29, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
Car shut down while driving on highway. After 10 Seconds, restarted but engine was sputtering along.
Corrective Action:
Car shut down while driving on highway. After 10 Seconds, restarted but engine was sputtering along.
Additional Notes:
Car shut down while driving on highway. After 10 Seconds, restarted but engine was sputtering along.
Mfg Campaign: 11628008
Recall Date: Nov 29, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Car shut down while driving on highway. After 10 Seconds, restarted but engine was sputtering along.
Corrective Action:
Car shut down while driving on highway. After 10 Seconds, restarted but engine was sputtering along.
Additional Notes:
Car shut down while driving on highway. After 10 Seconds, restarted but engine was sputtering along.
Mfg Campaign: 11628008
Recall Date: Nov 29, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Honda Pilot. The contact stated while driving 40-45 MPH, several unknown warning lights and sensor lights were illuminated. The vehicle lost motive power and stalled. Additionally, the contact stated that the vehicle made an abnormal chirping and knocking sound while starting. The contact stated that the failure was related to NHTSA Action Number: RQ24013 (Engine). The vehicle was towed to the local dealer, where it was determined that the engine had misfired, and the dealer replaced the spark plugs. Additionally, the dealer also diagnosed the vehicle with a fractured rod bearing in cylinder #1 and a crankshaft failure. The dealer determined that the engine assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 154,000.
Corrective Action:
The contact owns a 2017 Honda Pilot. The contact stated while driving 40-45 MPH, several unknown warning lights and sensor lights were illuminated. The vehicle lost motive power and stalled. Additionally, the contact stated that the vehicle made an abnormal chirping and knocking sound while starting. The contact stated that the failure was related to NHTSA Action Number: RQ24013 (Engine). The vehicle was towed to the local dealer, where it was determined that the engine had misfired, and the dealer replaced the spark plugs. Additionally, the dealer also diagnosed the vehicle with a fractured rod bearing in cylinder #1 and a crankshaft failure. The dealer determined that the engine assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 154,000.
Additional Notes:
The contact owns a 2017 Honda Pilot. The contact stated while driving 40-45 MPH, several unknown warning lights and sensor lights were illuminated. The vehicle lost motive power and stalled. Additionally, the contact stated that the vehicle made an abnormal chirping and knocking sound while starting. The contact stated that the failure was related to NHTSA Action Number: RQ24013 (Engine). The vehicle was towed to the local dealer, where it was determined that the engine had misfired, and the dealer replaced the spark plugs. Additionally, the dealer also diagnosed the vehicle with a fractured rod bearing in cylinder #1 and a crankshaft failure. The dealer determined that the engine assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 154,000.
Mfg Campaign: 11627695
Recall Date: Nov 27, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
My engine has a rod knock and apparently needs replacement. It is at only about 50,000 miles. The technician estimated the repair at $21,911.47.
Corrective Action:
My engine has a rod knock and apparently needs replacement. It is at only about 50,000 miles. The technician estimated the repair at $21,911.47.
Additional Notes:
My engine has a rod knock and apparently needs replacement. It is at only about 50,000 miles. The technician estimated the repair at $21,911.47.
Mfg Campaign: 11627442
Recall Date: Nov 26, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? - Our call has stalled 3 times within a month. I looked online to see what could be the issue. It states there is a recall for a fuel pump issue but I looked online and it is saying our VIN isn't effected? I don't see how that would be the case if we are having the issue many others have noted. How was your safety or the safety of others put at risk? - It has stalled while trying to pull out of a parking lot and shuts off. Has the problem been reproduced or confirmed by a dealer or independent service center? - Not yet. It is random. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - I have an appointment with them in a couple weeks. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No it has lost propulsion while we have been on road trips but never any lights.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? - Our call has stalled 3 times within a month. I looked online to see what could be the issue. It states there is a recall for a fuel pump issue but I looked online and it is saying our VIN isn't effected? I don't see how that would be the case if we are having the issue many others have noted. How was your safety or the safety of others put at risk? - It has stalled while trying to pull out of a parking lot and shuts off. Has the problem been reproduced or confirmed by a dealer or independent service center? - Not yet. It is random. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - I have an appointment with them in a couple weeks. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No it has lost propulsion while we have been on road trips but never any lights.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? - Our call has stalled 3 times within a month. I looked online to see what could be the issue. It states there is a recall for a fuel pump issue but I looked online and it is saying our VIN isn't effected? I don't see how that would be the case if we are having the issue many others have noted. How was your safety or the safety of others put at risk? - It has stalled while trying to pull out of a parking lot and shuts off. Has the problem been reproduced or confirmed by a dealer or independent service center? - Not yet. It is random. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - I have an appointment with them in a couple weeks. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No it has lost propulsion while we have been on road trips but never any lights.
Mfg Campaign: 11627267
Recall Date: Nov 25, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? - Our call has stalled 3 times within a month. I looked online to see what could be the issue. It states there is a recall for a fuel pump issue but I looked online and it is saying our VIN isn't effected? I don't see how that would be the case if we are having the issue many others have noted. How was your safety or the safety of others put at risk? - It has stalled while trying to pull out of a parking lot and shuts off. Has the problem been reproduced or confirmed by a dealer or independent service center? - Not yet. It is random. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - I have an appointment with them in a couple weeks. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No it has lost propulsion while we have been on road trips but never any lights.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? - Our call has stalled 3 times within a month. I looked online to see what could be the issue. It states there is a recall for a fuel pump issue but I looked online and it is saying our VIN isn't effected? I don't see how that would be the case if we are having the issue many others have noted. How was your safety or the safety of others put at risk? - It has stalled while trying to pull out of a parking lot and shuts off. Has the problem been reproduced or confirmed by a dealer or independent service center? - Not yet. It is random. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - I have an appointment with them in a couple weeks. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No it has lost propulsion while we have been on road trips but never any lights.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? - Our call has stalled 3 times within a month. I looked online to see what could be the issue. It states there is a recall for a fuel pump issue but I looked online and it is saying our VIN isn't effected? I don't see how that would be the case if we are having the issue many others have noted. How was your safety or the safety of others put at risk? - It has stalled while trying to pull out of a parking lot and shuts off. Has the problem been reproduced or confirmed by a dealer or independent service center? - Not yet. It is random. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - I have an appointment with them in a couple weeks. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No it has lost propulsion while we have been on road trips but never any lights.
Mfg Campaign: 11627267
Recall Date: Nov 25, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2017 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2017 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2017 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11626830
Recall Date: Nov 22, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
Over the course of two week, my engine went from light engining knocking to violent knocking with limited acceleration. My dashboard started flashing multiple errors messages. Fortunately, no one was hurt given my daughter was in the vehicle. I took my vehicle to the Honda Dealership. The dealership informed me my engine has a bad rod knock and will likely fail soon. My miles are 99,009.
Corrective Action:
Over the course of two week, my engine went from light engining knocking to violent knocking with limited acceleration. My dashboard started flashing multiple errors messages. Fortunately, no one was hurt given my daughter was in the vehicle. I took my vehicle to the Honda Dealership. The dealership informed me my engine has a bad rod knock and will likely fail soon. My miles are 99,009.
Additional Notes:
Over the course of two week, my engine went from light engining knocking to violent knocking with limited acceleration. My dashboard started flashing multiple errors messages. Fortunately, no one was hurt given my daughter was in the vehicle. I took my vehicle to the Honda Dealership. The dealership informed me my engine has a bad rod knock and will likely fail soon. My miles are 99,009.
Mfg Campaign: 11626943
Recall Date: Nov 22, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
engine misfires, rough idling, decreased fuel economy, and a check engine light due to potential clogging or wear within the injectors, sometimes caused by debris from the high-pressure fuel pump
Corrective Action:
engine misfires, rough idling, decreased fuel economy, and a check engine light due to potential clogging or wear within the injectors, sometimes caused by debris from the high-pressure fuel pump
Additional Notes:
engine misfires, rough idling, decreased fuel economy, and a check engine light due to potential clogging or wear within the injectors, sometimes caused by debris from the high-pressure fuel pump
Mfg Campaign: 11626204
Recall Date: Nov 19, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
engine misfires, rough idling, decreased fuel economy, and a check engine light due to potential clogging or wear within the injectors, sometimes caused by debris from the high-pressure fuel pump
Corrective Action:
engine misfires, rough idling, decreased fuel economy, and a check engine light due to potential clogging or wear within the injectors, sometimes caused by debris from the high-pressure fuel pump
Additional Notes:
engine misfires, rough idling, decreased fuel economy, and a check engine light due to potential clogging or wear within the injectors, sometimes caused by debris from the high-pressure fuel pump
Mfg Campaign: 11626204
Recall Date: Nov 19, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
On May 1, 2022, While driving on the thruway, numerous alert lights lit up on the dashboard. The engine began to knock and thump and lost power. I coasted through traffic to the side of the thruway and shut the engine off (dangerous). Upon restarting the knocking noise restarted and I shut it down and had it towed to the Honda dealership. Diagnosis: Blown engine. I had the tech disassemble the engine to determine cause, which was identified as the "number 1 connecting rod wore journal on side of crank". Pieces of the engine internals were found in the oil drip pan. Since then, I have read of: Honda is recalling certain 2016-2022 Acura MDX, 2015-2020 Acura TLX, 2018-19 Honda Odyssey, 2016 and 2018-19 Honda Pilot, and 2017 and 2019 Honda Ridgeline models. These vehicles all use the same 3.5L engine. My Pilots model was excluded from this recall. In a recent USA today article it was stated that NHTSA was investigating years excluded from this recall. The investigation announcement into the 1.4 million vehicles says that the safety administration received 173 complaints from drivers whose cars were not included in the recall.
Corrective Action:
On May 1, 2022, While driving on the thruway, numerous alert lights lit up on the dashboard. The engine began to knock and thump and lost power. I coasted through traffic to the side of the thruway and shut the engine off (dangerous). Upon restarting the knocking noise restarted and I shut it down and had it towed to the Honda dealership. Diagnosis: Blown engine. I had the tech disassemble the engine to determine cause, which was identified as the "number 1 connecting rod wore journal on side of crank". Pieces of the engine internals were found in the oil drip pan. Since then, I have read of: Honda is recalling certain 2016-2022 Acura MDX, 2015-2020 Acura TLX, 2018-19 Honda Odyssey, 2016 and 2018-19 Honda Pilot, and 2017 and 2019 Honda Ridgeline models. These vehicles all use the same 3.5L engine. My Pilots model was excluded from this recall. In a recent USA today article it was stated that NHTSA was investigating years excluded from this recall. The investigation announcement into the 1.4 million vehicles says that the safety administration received 173 complaints from drivers whose cars were not included in the recall.
Additional Notes:
On May 1, 2022, While driving on the thruway, numerous alert lights lit up on the dashboard. The engine began to knock and thump and lost power. I coasted through traffic to the side of the thruway and shut the engine off (dangerous). Upon restarting the knocking noise restarted and I shut it down and had it towed to the Honda dealership. Diagnosis: Blown engine. I had the tech disassemble the engine to determine cause, which was identified as the "number 1 connecting rod wore journal on side of crank". Pieces of the engine internals were found in the oil drip pan. Since then, I have read of: Honda is recalling certain 2016-2022 Acura MDX, 2015-2020 Acura TLX, 2018-19 Honda Odyssey, 2016 and 2018-19 Honda Pilot, and 2017 and 2019 Honda Ridgeline models. These vehicles all use the same 3.5L engine. My Pilots model was excluded from this recall. In a recent USA today article it was stated that NHTSA was investigating years excluded from this recall. The investigation announcement into the 1.4 million vehicles says that the safety administration received 173 complaints from drivers whose cars were not included in the recall.
Mfg Campaign: 11626249
Recall Date: Nov 19, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
The car engine was revving up intermittently, with rough shifting of gears, poor acceleration and 3 of the dashboard malfunction indicator lights activating - emission system, transmission system, and blind spot information system. Car still at dealer.
Corrective Action:
The car engine was revving up intermittently, with rough shifting of gears, poor acceleration and 3 of the dashboard malfunction indicator lights activating - emission system, transmission system, and blind spot information system. Car still at dealer.
Additional Notes:
The car engine was revving up intermittently, with rough shifting of gears, poor acceleration and 3 of the dashboard malfunction indicator lights activating - emission system, transmission system, and blind spot information system. Car still at dealer.
Mfg Campaign: 11625726
Recall Date: Nov 16, 2024
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car engine was revving up intermittently, with rough shifting of gears, poor acceleration and 3 of the dashboard malfunction indicator lights activating - emission system, transmission system, and blind spot information system. Car still at dealer.
Corrective Action:
The car engine was revving up intermittently, with rough shifting of gears, poor acceleration and 3 of the dashboard malfunction indicator lights activating - emission system, transmission system, and blind spot information system. Car still at dealer.
Additional Notes:
The car engine was revving up intermittently, with rough shifting of gears, poor acceleration and 3 of the dashboard malfunction indicator lights activating - emission system, transmission system, and blind spot information system. Car still at dealer.
Mfg Campaign: 11625726
Recall Date: Nov 16, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The car engine was revving up intermittently, with rough shifting of gears, poor acceleration and 3 of the dashboard malfunction indicator lights activating - emission system, transmission system, and blind spot information system. Car still at dealer.
Corrective Action:
The car engine was revving up intermittently, with rough shifting of gears, poor acceleration and 3 of the dashboard malfunction indicator lights activating - emission system, transmission system, and blind spot information system. Car still at dealer.
Additional Notes:
The car engine was revving up intermittently, with rough shifting of gears, poor acceleration and 3 of the dashboard malfunction indicator lights activating - emission system, transmission system, and blind spot information system. Car still at dealer.
Mfg Campaign: 11625726
Recall Date: Nov 16, 2024
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2017 Honda Pilot has been experiencing significant RPM surging and juddering between 10-45 MPH, accompanied by "Transmission System Problem" and "Emission System Problem" warning messages. Timeline of Events: Initial Repair (May 13, 2024): The Billion Honda dealership in Iowa City diagnosed the issue as DTC P0776. I paid $426.10 for the repair, but the surging, juddering, warning lights, and DTC P0776 code persisted. Recommended Transmission Replacement (June 17, 2024): The dealership recommended replacing the transmission at $9,000.00. Upon contacting American Honda Motor Co., Inc. (Case #[XXX]), Honda offered to cover 30% ($2,723), leaving me with a $6,277.88 bill. Highway Breakdown (November 7, 2024): The vehicle severely juddered and displayed warning messages before breaking down completely on [XXX] in Chicago, endangering my safety and others during heavy traffic. Concerns: Premature Failure: The vehicle had only 42,073 miles as of May 2024, far below the expected lifespan for a transmission, suggesting a manufacturing or design defect. Recurring Issue: Despite the repair, the DTC P0776 problem persisted, indicating a deeper quality defect. Financial Burden: It is unreasonable for a loyal customer to pay $6,277.88 for a transmission replacement likely caused by a manufacturing defect. Safety Risks: The highway breakdown highlights the severity of this issue and the danger it poses. Common Problem: Similar transmission issues (DTC P0776) have been widely reported by other Honda owners, suggesting this is not an isolated case. Requested Resolution: I request Honda to: Cover 100% of the transmission replacement costs, including taxes and fees. Reimburse the $426.10 I paid for the unsuccessful repair. Address the root cause of this defect to ensure no further safety risks. I invested significantly in this vehicle and expect Honda to uphold its reputation for quality and customer care. Please address this matter promptly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)
Corrective Action:
My 2017 Honda Pilot has been experiencing significant RPM surging and juddering between 10-45 MPH, accompanied by "Transmission System Problem" and "Emission System Problem" warning messages. Timeline of Events: Initial Repair (May 13, 2024): The Billion Honda dealership in Iowa City diagnosed the issue as DTC P0776. I paid $426.10 for the repair, but the surging, juddering, warning lights, and DTC P0776 code persisted. Recommended Transmission Replacement (June 17, 2024): The dealership recommended replacing the transmission at $9,000.00. Upon contacting American Honda Motor Co., Inc. (Case #[XXX]), Honda offered to cover 30% ($2,723), leaving me with a $6,277.88 bill. Highway Breakdown (November 7, 2024): The vehicle severely juddered and displayed warning messages before breaking down completely on [XXX] in Chicago, endangering my safety and others during heavy traffic. Concerns: Premature Failure: The vehicle had only 42,073 miles as of May 2024, far below the expected lifespan for a transmission, suggesting a manufacturing or design defect. Recurring Issue: Despite the repair, the DTC P0776 problem persisted, indicating a deeper quality defect. Financial Burden: It is unreasonable for a loyal customer to pay $6,277.88 for a transmission replacement likely caused by a manufacturing defect. Safety Risks: The highway breakdown highlights the severity of this issue and the danger it poses. Common Problem: Similar transmission issues (DTC P0776) have been widely reported by other Honda owners, suggesting this is not an isolated case. Requested Resolution: I request Honda to: Cover 100% of the transmission replacement costs, including taxes and fees. Reimburse the $426.10 I paid for the unsuccessful repair. Address the root cause of this defect to ensure no further safety risks. I invested significantly in this vehicle and expect Honda to uphold its reputation for quality and customer care. Please address this matter promptly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)
Additional Notes:
My 2017 Honda Pilot has been experiencing significant RPM surging and juddering between 10-45 MPH, accompanied by "Transmission System Problem" and "Emission System Problem" warning messages. Timeline of Events: Initial Repair (May 13, 2024): The Billion Honda dealership in Iowa City diagnosed the issue as DTC P0776. I paid $426.10 for the repair, but the surging, juddering, warning lights, and DTC P0776 code persisted. Recommended Transmission Replacement (June 17, 2024): The dealership recommended replacing the transmission at $9,000.00. Upon contacting American Honda Motor Co., Inc. (Case #[XXX]), Honda offered to cover 30% ($2,723), leaving me with a $6,277.88 bill. Highway Breakdown (November 7, 2024): The vehicle severely juddered and displayed warning messages before breaking down completely on [XXX] in Chicago, endangering my safety and others during heavy traffic. Concerns: Premature Failure: The vehicle had only 42,073 miles as of May 2024, far below the expected lifespan for a transmission, suggesting a manufacturing or design defect. Recurring Issue: Despite the repair, the DTC P0776 problem persisted, indicating a deeper quality defect. Financial Burden: It is unreasonable for a loyal customer to pay $6,277.88 for a transmission replacement likely caused by a manufacturing defect. Safety Risks: The highway breakdown highlights the severity of this issue and the danger it poses. Common Problem: Similar transmission issues (DTC P0776) have been widely reported by other Honda owners, suggesting this is not an isolated case. Requested Resolution: I request Honda to: Cover 100% of the transmission replacement costs, including taxes and fees. Reimburse the $426.10 I paid for the unsuccessful repair. Address the root cause of this defect to ensure no further safety risks. I invested significantly in this vehicle and expect Honda to uphold its reputation for quality and customer care. Please address this matter promptly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)
Mfg Campaign: 11625643
Recall Date: Nov 15, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
At around 134,000 miles our Pilot started making a knocking noise on startup and during acceleration. The check engine light never came on, nor did any other dashboard warnings, and we had not experienced any troubling symptoms prior to this. Our Honda dealership diagnosed the problem as connecting rod failure requiring full engine replacement. Due to the significant cost of a new engine (>$10k) we opted to have a used engine put in ($8k). I contacted Honda corporate to make them aware of our situation since there is a recall for this exact issue on 2016 and 2018 Pilots but not 2017.
Corrective Action:
At around 134,000 miles our Pilot started making a knocking noise on startup and during acceleration. The check engine light never came on, nor did any other dashboard warnings, and we had not experienced any troubling symptoms prior to this. Our Honda dealership diagnosed the problem as connecting rod failure requiring full engine replacement. Due to the significant cost of a new engine (>$10k) we opted to have a used engine put in ($8k). I contacted Honda corporate to make them aware of our situation since there is a recall for this exact issue on 2016 and 2018 Pilots but not 2017.
Additional Notes:
At around 134,000 miles our Pilot started making a knocking noise on startup and during acceleration. The check engine light never came on, nor did any other dashboard warnings, and we had not experienced any troubling symptoms prior to this. Our Honda dealership diagnosed the problem as connecting rod failure requiring full engine replacement. Due to the significant cost of a new engine (>$10k) we opted to have a used engine put in ($8k). I contacted Honda corporate to make them aware of our situation since there is a recall for this exact issue on 2016 and 2018 Pilots but not 2017.
Mfg Campaign: 11624918
Recall Date: Nov 13, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
I was told it developed a rod knock at 87500 miles and needed a total engine replacement. This occurred 1 month past my extended warranty period, and I was responsible for the total engine replacement. This was completed 11/04/24 at my mechanic with a cost of over $7000.
Corrective Action:
I was told it developed a rod knock at 87500 miles and needed a total engine replacement. This occurred 1 month past my extended warranty period, and I was responsible for the total engine replacement. This was completed 11/04/24 at my mechanic with a cost of over $7000.
Additional Notes:
I was told it developed a rod knock at 87500 miles and needed a total engine replacement. This occurred 1 month past my extended warranty period, and I was responsible for the total engine replacement. This was completed 11/04/24 at my mechanic with a cost of over $7000.
Mfg Campaign: 11624665
Recall Date: Nov 12, 2024
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